[Q] Time critical issue. need to reset sync connectivity device side - Touch Pro, Fuze General

I need a method of completely resetting any and all aspects of Microsoft active sync on the device side without resorting to a hard reset.
i do not care how long this takes or how many registry entries i need to change but i really really really need to get this sync issue fixed and every where else i turn has the same tired 5 step sorry your screwed speech and i have tried it many times.
please someone give me more advanced debugging that can actually help me fix this.
ok now that my pathetic rant is out of the way the issue is one of the classic device is plugged in. all drivers have been reinstalled multiple times and while the phone says it is connected windows mobile device manager says that there are no connected devices and will not display a dialogue to add a new connection. Bluetooth syncing is similarly impaired
steps taken to date.
deleted all current pairings
uninstalled all drivers and windows mobile device center allowed windows update to reinitialize everything.
tried plugging the phone in using active sync with both advanced network functionality and with this option disabled
so that is everything any of the trouble shooting sites have mentioned so far. at this point i believe the issue is at the phone level and has something to do with the network portion of the usb connection process as the network driver for the phone shows that the computer is sending data but receiving no packets from the phone.
all fire walls on my system have already been disabled.

Related

FIXED - ActiveSync not working via USB on WM6 Wizards

This is for everyone out there who upped to WM6 on wizard models and found ActiveSync not recognising your fone over USB. Download ActiveSyncMode.cab (sometimes named ActiveSyncMode.sa.cab) and install it on your Fone. Run it - Start/Programs/ActiveSyncMode.exe -
http://www.utstar.com/pcd/downloads/ActiveSyncMode.sa.CAB
Select 'USB Serial Sync Mode'. Now try connecting your fone and it should work.
I tried almost 50 posts and advices over 3 days and this one worked like a charm. I know there must be other issues with other fones which have different solutions. Please feel free to add to this thread all/any verified solutions.
hi,
i have tried it, but it doesnt work. do you have made spacially things to get i work ?
Not really. Installed ActiveSyncMode. Ran it and selected USB mode instead of RNDIS mode. This fixed the problem for me with a WM6 upgraded 8125 and 2 other friends with Original ROM 8125 and Original ROM MDA.
i unchecked "Enable advanced network functionality" in USB to PC settings on my phone and got activesync to work for me when i was having trouble
us687008 said:
This is to everyone out there who upped to WM6 on wizard models and found ActiveSync not recognising your fone over USB. Download ActiveSyncMode.cab (sometimes named ActiveSyncMode.sa.cab) and install it on your Fone. Run it - Start/Programs/ActiveSyncMode.exe -
http://www.utstar.com/pcd/downloads/ActiveSyncMode.sa.CAB
Select 'USB Serial Sync Mode'. Now try connecting your fone and it should work.
I tried almost 50 posts and advices over 3 days and this one worked like a charm. I know there must be other issues with other fones which have different solutions. Please feel free to add to this thread all/any verified solutions.
Click to expand...
Click to collapse
Hi! I've got the same problem, and i was solutionated with reinstall the activesync. So go to microsoft site, and download the activesync 4.5 again. After that try to sync your pda, and maybe its solve.
THANKS VERY MUCH
YOU SOLVE GREAT PROBLEM
us687008 said:
This is for everyone out there who upped to WM6 on wizard models and found ActiveSync not recognising your fone over USB. Download ActiveSyncMode.cab (sometimes named ActiveSyncMode.sa.cab) and install it on your Fone. Run it - Start/Programs/ActiveSyncMode.exe -
http://www.utstar.com/pcd/downloads/ActiveSyncMode.sa.CAB
Select 'USB Serial Sync Mode'. Now try connecting your fone and it should work.
I tried almost 50 posts and advices over 3 days and this one worked like a charm. I know there must be other issues with other fones which have different solutions. Please feel free to add to this thread all/any verified solutions.
Click to expand...
Click to collapse
THANK YOU!!! What exactly does this cab do to fix the problem?
us687008 said:
This is for everyone out there who upped to WM6 on wizard models and found ActiveSync not recognising your fone over USB. Download ActiveSyncMode.cab (sometimes named ActiveSyncMode.sa.cab) and install it on your Fone. Run it - Start/Programs/ActiveSyncMode.exe -
http://www.utstar.com/pcd/downloads/ActiveSyncMode.sa.CAB
Select 'USB Serial Sync Mode'. Now try connecting your fone and it should work.
I tried almost 50 posts and advices over 3 days and this one worked like a charm. I know there must be other issues with other fones which have different solutions. Please feel free to add to this thread all/any verified solutions.
Click to expand...
Click to collapse
I had to reinstall WM6 and now ActiveSyncMode.sa.CAB no longer fixes my connectivity problem. I'm getting fed up with WM6.
I have tried everything else and will now try this. I did not realize that this was such a problem, until I started researching to solve my own problem. So good luck to me.
Fixed it with my own build. So far. I still have to try and sync with another computer. That is where the biggest problem has been for me, is syncing with two computers.
Under Vista 64, I normally have McAfee firewall at the highest setting and also have Windows Firewall on.
At first, after upgrading to WM6, I could not sync. I then found some registry fix procedures and tried them but it did not work. I then installed ActiveSyncMode.sa.cab and it allowed me to sync. Maybe that combined with the prior registry fix might have allowed me to sync.
However, after I uninstalled WM6 and reinstalled it, I could not sync anymore. I installed ActiveSyncMode.sa.cab again, but it did not work this time. I did not try the registry fix this time because I can't find the procedures, which I originally found online. I can't remember how to find them again.
I then turned off both Windows Firewall and McAfee firewall and I was able to sync again.
I then reinstalled Windows Mobile Device Center while having the firewalls off, hoping it would allow the installations to complete properly.
I then turned on Windows Firewall but it was still blocking the sync.
I restored Windows Firewall back to default and it made it worse. I then had to reinstall Windows Mobile Device Center and was able to sync again with Windows Firewall on. Often I would have to disconnect the cradle to establish reconnection.
Next, I needed to figure out how to turn on McAfee firewall and allow it to sync.
I then contacted McAfee and they told me to exclude Universal Plug and Play (UPNP) port 5000 and Windows File Sharing (NETBIOS) port 137-139. It didn't work exactly until I lowered the firewall one level. What all this networking stuff means, I don't know. I'll have to do more searches on them.
I now need to figure out how to put McAfee firewall back at maximum level while still allowing me to sync.
a_ok2me said:
Under Vista 64, I normally have McAfee firewall at the highest setting and also have Windows Firewall on.
At first, after upgrading to WM6, I could not sync. I then found some registry fix procedures and tried them but it did not work. I then installed ActiveSyncMode.sa.cab and it allowed me to sync. Maybe that combined with the prior registry fix might have allowed me to sync.
However, after I uninstalled WM6 and reinstalled it, I could not sync anymore. I installed ActiveSyncMode.sa.cab again, but it did not work this time. I did not try the registry fix this time because I can't find the procedures, which I originally found online. I can't remember how to find them again.
I then turned off both Windows Firewall and McAfee firewall and I was able to sync again.
I then reinstalled Windows Mobile Device Center while having the firewalls off, hoping it would allow the installations to complete properly.
I then turned on Windows Firewall but it was still blocking the sync.
I restored Windows Firewall back to default and it made it worse. I then had to reinstall Windows Mobile Device Center and was able to sync again with Windows Firewall on. Often I would have to disconnect the cradle to establish reconnection.
Next, I needed to figure out how to turn on McAfee firewall and allow it to sync.
I then contacted McAfee and they told me to exclude Universal Plug and Play (UPNP) port 5000 and Windows File Sharing (NETBIOS) port 137-139. It didn't work exactly until I lowered the firewall one level. What all this networking stuff means, I don't know. I'll have to do more searches on them.
I now need to figure out how to put McAfee firewall back at maximum level while still allowing me to sync.
Click to expand...
Click to collapse
After doing all the steps above, I found that all I needed to do was lower the McAfee firewall level one notch to be able to sync. However, I'm still going to figure out why I had previously been able to sync at the maximum security level. There must be some exclusion that got remove that I need to add again.
Activesync and HTC s620 issues.
This issues is driving me completely insane, So far this thread is about the only related info on the problem too. I find it hard to believe there aren’t more people out there with these issues, anyway here’s were I’m at:
Got a HTC s620 Smartphone from BT, Active sync simply didn’t work from day one and me being an IT support guy I haven’t been able to resist going back to the issue.
For over a week I have made pretty much no progress at all, I can’t find a activesyncmode.sa.cab file for my phone that works yet so got nowhere with that, the HTC website is about as useful as a chocolate fire guard.
The first leap of progress was spotting a trick on here of disabling the advanced network functionality on the phone its self.
It was baffling me at first why my computer was picking up the phone as if it was a network adapter. (And trust me I tried all sorts of in depth stuff down that avenue). It makes sense now though that the Smartphone can be setup to act as a network adapter/modem. Hence now I’ve disabled the advanced network functionality on my phone Active sync instantly make noises and hey presto ‘Connected’ and then a few moments later I’ve now got some other critical error
So my quest continues, but I will get to the bottom of this if it kills me!
So for the record, anyone with a HTC s620 Smartphone running Windows Mobile 6, before you do anything else do this:-
Start
Settings
6. Connections
7. More…
4. USB to PC
(Remove the bloody tick from box) Enable advanced network functionality
I will report back with my next hurdle…
OK, as much as I’d played around with my firewall it would turn out that this is the second culprit causing my problems. I tried installing Activesync on my Laptop and Desktop and had the same errors, however the only thing those to computer have in common is the Iolo System Shield installed. Last night to just ensure I wasn’t going mad, I tried it on my wife’s laptop and hey presto! It worked first time. So naturally, I’ve uninstalled the Iolo System Shield from my computer and bingo, worked straight away.
This is annoying however, because I did everything from the Microsoft Help setting up exceptions etc. in my firewall. But there you go.
In brief:
Check your device has the advanced network functionality disabled.
Uninstall your 3rd party firewall and test to pin point the cause, then you know what you’re dealing with.
Just a second thought of advice, one of the first things I tried was disabling the firewall, from my experience that wasn’t enough, it had to be uninstalled to get it to work. Before anyone else goes down the hair pulling road of trying anything and everything under the sun, uninstall your firewall/system guard software. At least if it works after that you know exactly what is causing the problem.
Then getting it to work with the firewall installed is something you can focus on possible in conjunction with the software vendor.
I fixed teh same problem by unchecking the advanced box but .....
after oving back to wm5, I cant connect as well. I look for the working solution from WM6, but I cant find the menue to disable the advance usb connection.
It looks like that is the problem to sync with vista 64
Hope somebody has a idea.
thx in advance
My USB connection to activesync stopped working. (although at my second pc it still works OK)
It works via InfraRed though!
I think this USB problem started when I was trying to connect via bluetooth.
Don't you just hate ActiveSync!?
Well, maybe the problem is with Windows XP... because it doesn't recognizes the PDA.
Anybodies help? Thanks in advance.
No file ActiveSyncMode.cab !
Help
No worries, new link:
http://www.pcdphones.com/downloads/ActiveSyncMode.sa.CAB
Also attached to be safe
would be a shame to let a useful thread go into some archive, so I'm resurrecting this oldie.
Also, I remedied this activesync issue with a more straigtforward fix. Fresh flash of 6.5. After deleting all the USB devices in the device mgr (didn't help), I saw there was a WM6.5 setting for default behavior on PC Connection (or something similar to that). Changed it from "setup" to "sync" & that silly white toggling screen went away and allowed a flash back to 6.1.

active sync not working..vista wm6

all of a sudden it wont sync. it makes noises like its doing something but it wont reconize on my pc.
got any idea?
Obvious but you probably already tried: Soft reset the device and reboot your computer.
Main other things to look at would be have you installed or changed anthing on your computer that can be blocking the connection like a firewall etc etc? Mine was blocking mine even though it made the sycing sound.
Have you installed anything recently on your device that might be causing problems?
i dont think so. the other night..late i was trying to make activesync not open by it self. i fixed it but not sure what i did. i think it was with the clock syncro to the network tab

Active Sync

Hello.
I asked the forum search about it, but cant find really an helpful answer.
I do have strong problem with Active Sync. Sometimes it works, sometimes it doesnt. Sometimes, I got to install Active Sync new or drop out the device and add it new to get it done.
Button for fast data connection at the Touch Pro is enabled. Working with 4.5.0 and XP.
Can someone please get me a tip?
Hardware Problem?
I had the same problem with my TyTN II which is the reason I switched to Touch Pro.
The problem I could not synch was because of the MiniUSB connector. I had to change the main board twice. So now my wife owns the TyTN II
i solved that problem by changing another usb slot (it didn't work with USB from my monitor...)
Thank you.
I tried all 6 USB Ports and nothing helped.
Also, I tried to disconnect all other USB devices, also enabled and disabled the "Charging while connected to the PC" button.
Any other suggestions?
I also had thrown out the second device I had in Active Sync.
drdurango said:
Thank you.
I tried all 6 USB Ports and nothing helped.
Also, I tried to disconnect all other USB devices, also enabled and disabled the "Charging while connected to the PC" button.
Any other suggestions?
I also had thrown out the second device I had in Active Sync.
Click to expand...
Click to collapse
Have you disabled "advanced network functionality" in Settings>Connections>USB to PC ?
also try reinstalling active sync again...
@Wonkotehsame:
Yes, I disabled this function.
@ yahu:
So I did. Not just one time, many times. Always after reinstalling, it workes. Some time later, I am loosing connection.
Also, if I try to copy larger files like GPS software with appr. 1,4 Gb the transfer to the Memory card stoppes with the failure message: no such file found.
Can this be something along with the Active Sync problem?
I too have problems with this. ActiveSync says phone is set up to sync with a different computer, but it's not.
Still nobody any hint for this problem?
My problem is a little bit diferent...
My vista won't sync with my Artemis, but it syncs with my Glofiish M700..
If i change the PC (OS XP x64), the artemis syncs.....
So, my Vista Notebook is angry with my Artemis... neither USB/BT sync can be done...
Nice to hear that a lot of people have similar probs ;-)
What I have done now, deleted all of my connetions features/partnerships and made all new.
For now (maybe until Monday...) it works, but now I dont get a folder on the desktop of my mobile device. Is this an optional setting? Can someone tell my how to do?
I dont believe that NOBODY has an help for this problem.
As of today, no Active Sync in any ways is possible with my phone. Even not if I make a new installation.
Also; I made sure that all Anti Virus and Firewalls do allow all 3 Active Sync Files.
What can I do else???
Another try for the specialists:
I have copied now my Outlook.pst to a different Desktop, installed there the Active Sync. I worked w/o prob. That means, the problem got to be with the Desktop.
Last try: Who can help?
drdurango said:
Another try for the specialists:
I have copied now my Outlook.pst to a different Desktop, installed there the Active Sync. I worked w/o prob. That means, the problem got to be with the Desktop.
Last try: Who can help?
Click to expand...
Click to collapse
Looks like you are on your way to finding the root cause. I would try the same computer but a different user to see if it is related to the user setting.
This is what I have done last night. 2nd user, installed OL new and also Active Sync.
Nothing. Same problems.
I restarted the Desktop AND the device several times.
Nothing.
But, when I came this morning, it worked the first time.
The second it failed. I will go and purchase a new Desktop for the thanks of Mr. Microsoft!
has anyone found a real solution for this problem?? mmy computer recognizes the phone a a disk drive bt active sync does nothing. any help would be greatly apprecated
I'm getting this too. Sometimes ActiveSync works, sometimes it doesn't. I can't figure out what causes it to work and not work...
Theres only two possible solutions I know of from all I've ever heard of the problem:
1. Settings-->Connections-->USB to PC. Also, I know the prompt asking you if you would like to use as a disk drive comes up if you've set your phone to be read as an sd card reader. If the pop up annoys you, try removing the SD card and trying again.
2. Hard reset.
Sorry if it doesn't seem favorable to you guys.

ActiveSync/WMDC, Xperia X1, Windows 7 Ultimate -> No connection.

Hello people.
I recently reinstalled my Win7 and I wanted to connect it with my X1, but when I plugged the phone in for the first time, Windows started downloading some weird drivers (RNDIS?) instead just opening the device control panel thing. Now I'm pretty much stuck and can't connect my phone to my PC (I get the connection error sound every time), except for the disk mode.
I've serched for some answers here on xda as well as on the internet and all the fixes I found either don't work, are already applied or open up new problems for me.
Here's what I've tried already:
Rebooting PC countless times
Turning off the advanced network settings in usb to pc menu on X1,
Reinstalling WMDC countless times
Downloading some weird WMDC updates from microsoft download center
Configuring the registry (Enum key) - getting access denied error to everything I'm trying to do there
Opening the device manager in Windows - It's just blank.
About the software and ROM status, my X1 was just HR'd and I've installed just some basic stuff like the performance pack (Advanced Config + SKTools), MortScript and S2P.
I know that the problem here is rather related to PC, but I hope you guys still can help me, as I'm running out of ideas (and sanity).
Sorry for my english (not my native language), and please do help me if you can.
Same problem here.
So far I've been able to troubleshoot it a little.
First off RNDIS is the regular WinMo driver. So nothing weird there.
Secondly WMDC does work when you run the app as an administrator (on my end anyways). That is in no way a solution though... just a workaround.
I now need to pinpoint the part that needs the actual admin rights.
I'm going to keep on trying to find the answer and I hope more people will help.
Thanks for replying for my post.
Launching WMDC isn't the problem for me though. It starts up fine, it just doesn't connect with the phone.
Keeping fingers crossed for a solution, and thanks again.
I managed to get it started too now.
Again, as an administrator it runs all fine and dandy, but no sigar as a user.
So after I get it started no connection whatsoever. Still looking...
Got it!
Installed the drivers through SCCM at system deployment. Then WMDC installs perfectly.
It still wouldn't run though. And this was because of a policy which was enabled: WPD Device: deny read/write access
Enabling write access solved my problem.
hi henk!
I had the same problem.
I changed the policy, then win7 installed drivers for the xperia, it recognizes the phone, I'm able to navigate into the memory card...
But the wmdc don't see my xperia is connected, and if I try to transfer some music from win7 to my xperia, it's very slow(1b/s)!
Have you got any idea?
Had you the same slow speed?

Sprint & HTC Mogul

I have an issue here that is absolutely driving me up a wall. This is further compounded by the fact that the system this is happening to, the owner is leaving to go on a trip in 3 hours. I MUST fix it by then.
This part has nothing to do with my problem, this is some background info:
I personally use an HTC Imagio, flashed with a custom ROM, and obviously on Verizon's network. I tether it and sync it with a Windows 7 x64 Ultimate laptop at home.
The issue at hand: I have an HTC Mogul on the Sprint network for a higher up exec at my company that uses it with a Lenovo ThinkPad running Windows 7 Enterprise x64.
I cannot:
Get Generic RDNIS driver to install - at all -. I have combed through every post, every thread for the entire day relating to this issue. It is further compounded by the fact that the update for Windows 7 and the Windows Device Center update will NOT install. I also tried my prior mentioned HTC Imagio on the computer, it also generates a splatted device in the device manager, that not even Windows Update can load.
I have tried running the system in a local machine admin account to bypass UAC (and even disabled UAC altogether) and even checked safe mode for duplicates/issues.
What am I missing here? I can't even get the phone to sync its data, nevermind getting the tethering to work, which is what she needs the most. The phone is able to go into the Windows Mobile connection where it shows the USB connection type, and the connect button at the bottom - it'll connect, but it will drop the connection within 10 seconds.
Does *anyone* have ANY ideas where I can go from here? I have already rebooted both systems, but unfortunately a file reset is not an option here, and I'm less inclined to believe it would since my own phone has the same issue on her laptop.
Indigo64 said:
I have an issue here that is absolutely driving me up a wall. This is further compounded by the fact that the system this is happening to, the owner is leaving to go on a trip in 3 hours. I MUST fix it by then.
This part has nothing to do with my problem, this is some background info:
I personally use an HTC Imagio, flashed with a custom ROM, and obviously on Verizon's network. I tether it and sync it with a Windows 7 x64 Ultimate laptop at home.
The issue at hand: I have an HTC Mogul on the Sprint network for a higher up exec at my company that uses it with a Lenovo ThinkPad running Windows 7 Enterprise x64.
I cannot:
Get Generic RDNIS driver to install - at all -. I have combed through every post, every thread for the entire day relating to this issue. It is further compounded by the fact that the update for Windows 7 and the Windows Device Center update will NOT install. I also tried my prior mentioned HTC Imagio on the computer, it also generates a splatted device in the device manager, that not even Windows Update can load.
I have tried running the system in a local machine admin account to bypass UAC (and even disabled UAC altogether) and even checked safe mode for duplicates/issues.
What am I missing here? I can't even get the phone to sync its data, nevermind getting the tethering to work, which is what she needs the most. The phone is able to go into the Windows Mobile connection where it shows the USB connection type, and the connect button at the bottom - it'll connect, but it will drop the connection within 10 seconds.
Does *anyone* have ANY ideas where I can go from here? I have already rebooted both systems, but unfortunately a file reset is not an option here, and I'm less inclined to believe it would since my own phone has the same issue on her laptop.
Click to expand...
Click to collapse
Try Virtual XP (Windows XP image inside Windows 7) and install ActiveSync in there. You may be lucky enough to get it to work. I had a similar issue and fixed it that way...
Yeah, I've pretty much arrived at the conclusion that there is something on the system that is blocking the install of the WMDC, and short of a Windows reload, I can't get it to work. I'd considered XP mode, but this user won't know what to do with it, it adds an extra layer of complexity that she frankly doesn't care about, and won't use.

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