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I have the Verizon Touch Pro2 and recently upgraded to Windows Mobile 6.5 using the official release.
I saw someone else have this problem (he posted a video of the issue) but I cannot find if he found a solution.
Normally, if you press the top button, the blacklight turns the device's backlight on or off. If off and you press the Power button, the device tells you "Backlight is off. Press button to turn on." and points to the top button with a little green arrow.
Well, something is wrong with mine. When the backlight is off, pressing the top button does nothing. The problem is intermittent and very frustrating.
Now the device is not locked/crashed because the power button will bring up the message. Also, if I call my phone, it comes up. If I txt my phone, it comes up. If I plug my phone into my computer via USB, it comes up. But pressing the top button doesnt make it come up.
I've flashed the phone 3 times to try to get rid of the problem. Originally the phone had the 6.1 stock Verizon ROM. I have not ever try to load a custom ROM on this phone. I have no special software installed on the phone. I am not using the Sense interface, I'm using the Windows Default.
Please help! & Thanks to all you gurus!
I've only noticed this problem when my device gets too hot, so try to keep it out of the sun/heat. I've been on Mighty Mike rom for the past week and have had no issues.
i dont think its the heat..
burtonsnow8 said:
I've only noticed this problem when my device gets too hot, so try to keep it out of the sun/heat. I've been on Mighty Mike rom for the past week and have had no issues.
Click to expand...
Click to collapse
i have not noticed any heat issues. the problem has occurred both when the device was plugged in and not plugged in. in rooms with temperatures from 68° to 76° F and never in direct sunlight..
i think the problem has something to do with email.
i have it setup to check my yahoomail via imap. its downloading messages from years ago, even though its been setup to do only the past 30 days, how is this possible?
ive seen it say 2000+ new emails on the today screen, and dating back to 2003 the last time i was able to turn the backlight on via USB, the yahoomail account was in a perpetual disconnecting... sometimes erroring at being unable to synchronize at all..
also the error reporting service has told me that "tmail.exe" keeps crashing.. im assuming its crashing cause its getting overloaded with too many emails.. can any provide some input?
ive deleted the yahoomail account for now and will see if it happens again..
update
almost 24 hours later, no locking up. device is running smooth.
i fear that the issue is related to the email problem.
it downloading 2000+ emails must have been it.. im assuming
has anyone else had the backlight issue? and have you found it may be related to email?
im going to wait 2 more days and re-add the yahoomail account and see what happens.
That is very interesting. Have you tried using seven for your mail?
http://www.seven.com/
almost 48 hours later..
burtonsnow8 said:
That is very interesting. Have you tried using seven for your mail?
http://www.seven.com/
Click to expand...
Click to collapse
no ive never heard of it.. it looks like id have to join a beta to get it for my phone..
and although i enjoy the idea of using something that works i dont like just giving up on the whatever is wrong with the software.
and...
almost 48 hours later the phone has not at all locked up.. i fear the issue is directly related to whatever it was doing with my yahoomail account.
the settings were: imap yahoomail, html, 2kb, 30days, no attachments.. i think thats all thats relevant.. and it was downloading well over 2000 messages from as far back as 2003
im going to add the mail account back tonight to see what happens..
simplyvega said:
no ive never heard of it.. it looks like id have to join a beta to get it for my phone..
and although i enjoy the idea of using something that works i dont like just giving up on the whatever is wrong with the software.
and...
almost 48 hours later the phone has not at all locked up.. i fear the issue is directly related to whatever it was doing with my yahoomail account.
the settings were: imap yahoomail, html, 2kb, 30days, no attachments.. i think thats all thats relevant.. and it was downloading well over 2000 messages from as far back as 2003
im going to add the mail account back tonight to see what happens..
Click to expand...
Click to collapse
Since you mentioned it I was mulling it over...I really think you are onto something with that mail message, because the two times I did that I had a message waiting.
Seven should be free, I've posted the cab below.
Same thing with mine...
I've had the same thing happening with my TouchPro 2. I found a quasi-work around that helps limit the number of freezes, but it sure increases the number of pocket-dials I make. In the advanced section of the power settings deselect the "turn off backlight if device is not used for" box. Then decrease the "turn off device if not used for" box to 1 minute. I'm still getting really good battery life (lasts all day) and it's not a new battery.
I sure hope there's some sort of update or fix for this issue soon, because this is only a work-around.
Backlight issue on Verizon
I was having the same problem. I do not know if you have mobile email installed. I did. I removed it and so far so good. You will have to hold the back light button for about three seconds sometimes but it always works. No more soft resets. The only issue is that you have to contact Verizon and have them stop the text notifications from OZ Mail. The way Mobile E mail works is the third party software company sends a text which you never see because mobile email software gets it and uses it to give you the notification that you have new mail. Tech support had to create a trouble ticket in order to stop these text messages. Every time I got a email I would get a text from OZ mail with about 20 something alphanumeric numbers. SO far so good!
I had this problem with mine and it appeared to have something to do with my 3.5 audio jack... it was like it thought there was somthing plugged in there but there wasn't. as soon as i plugged in my headphones the screen came right on...
update - and semi-isolation
so after days of not having my yahoomail account configured, and my phone not locking up once, i added it back with the following settings:
imap, 7days, 2kb, no attachments. (the original issue occurred with similar settings, only 30day past messages and not 7)
it worked for a few days, then when i was leaving work today i took my phone out of my locker and noticed the backlight was on. an alarm had gone off.
then i looked at yahoomail and it said i had 2000+ new messages.. the first message dated from august 2008
i turned the backlight off. when i tried to turn it back on it worked. but later in the evening it did not. it hung like it was doing when i started this thread. and it was in the process of "downloading headers" for hours. upon clicking "send/receive" to make it disconnect, it sat on disconnect for a long time, without doing anything.
something is clearly wrong with yahoomail or perhaps simply the imap service
who should be contacted? someone at verizon?
isleepinabucket said:
I had this problem with mine and it appeared to have something to do with my 3.5 audio jack... it was like it thought there was somthing plugged in there but there wasn't. as soon as i plugged in my headphones the screen came right on...
Click to expand...
Click to collapse
i noticed my screen coming back on this evening when i got out of my car. i have bluetooth set up from my car deck to my phone for audio streaming and hands free.. it automatically connects when i turn the car on and disconnects when i turn the car off. upon disconnect the phone usually displays an error saying that the hands-free device has been disconnected.
it looks like the phone will respond when any kind of event happens (ie plug/unplug of headphones, phone call, txt message, alarm, etc..) so whatever the hell is wrong the phone is not actually crashed, just the backlight wont respond to the top button..
What your describing bis not new... nor is it limited the the TP2 or HTC phones. Commonly referred to as "failure to wake" or "sleep of death" (do ba search). Potentially effects all WinMo devices.
Frequently attributed to programs running in the background as the phone goes into sleep mode. By Programs, this could mean an active applicationyou initiated, a system program running invisibly in the background or an event that creats a notification while the phone was asleep.
Workaround is similar to what you've already tried: Extend the amount of time it takes for the device to go to sleep (+ve found 3 minutes sufficient, allowing for more time to multitask with multiple programs running).
Try not to put the phone to sleep with known programs running under the task manager.
Use Lumos to conserve battery life, since youre possibly keeping the device on for longer periods.
Keep availible RAM using a RAM cleaner and clean up duplicate notifications. I use MemMade for both.
This is a software issue and the circumstances are descibed in Microsoft's documentation for software developers. They test for programs that contribute,or create this problem before they go into the marketplace.
Sorry for the typos. In class banging out a hasty responce.
I've been having the same issue too, intermitantly maybe twice a month. I can't find any pattern.
I use Google Latitude, Batti, and I sync email every 30 minutes (Exchange to my univeristy, and IMAP to AOL) but I also have my computer set to download messages and erase messages after 2 days so I never have more than about 100 messages to sync.
WM 6.5 Verizon ROM (it came preloaded out of the box)
Sometimes, it locks up immediately after bootup (as a moment ago) sometimes it will run great for weeks before having problems. I can't find a pattern.
Anyone else experiencing their text threads being out of order? For instance, i can send a text that shows that it was sent at the right time, however if someone texts me, the time is a couple of minutes off. Thus, throwing the chronological order off.
If im reading and thinking of ur problem rite it may be the same as mine was. When i first send text sometimes it would fail and wouldnt resend till i reopen text. So it would have wrong time at least i thought it did.
chvybeatsford said:
If im reading and thinking of ur problem rite it may be the same as mine was. When i first send text sometimes it would fail and wouldnt resend till i reopen text. So it would have wrong time at least i thought it did.
Click to expand...
Click to collapse
No, my texts don't fail. When I send them, they show the same time as my clock. However, if someone sends me a text, it shows they sent it about a minute or two ahead of my actual time.
I'll try to give an example: 6:45PM- actual times that these text are sent.
Me (6:45PM)- aaaaaaaaaaaaaaaaaaa
Me (6:45PM)- ccccccccccccccccccc
Someone Else (6:46PM)- bbbbbbbbbbbbbbbbb
See, how it places the incoming texts at 6:46, even though it is really 6:45 still, throws the order off on my reply. It makes it seems like both of my texts were sent before I even received a response.
Very frustrating......
Are you having this problem in the stock messaging app? I noticed it every once in a while, but haven't had the problem yet with Handcent.
If you're using the stock app, try downloading Handcent or ChompSMS or something, and see if it goes away
i have this same issue, its made me switch to handcent because the problem hasnt occured using that. Plus it lets me have vibrate functionality ONLY in the vibrate setting and retain only audio notification in a sound profile
60HertzJig said:
Are you having this problem in the stock messaging app? I noticed it every once in a while, but haven't had the problem yet with Handcent.
If you're using the stock app, try downloading Handcent or ChompSMS or something, and see if it goes away
Click to expand...
Click to collapse
Yeah, I'm using the stock messaging app. I'll try Handcent, apparently a lot of people like it. I'll update ASAP
i'm still using my fuze and i have the same problem. i wonder if it has something to do with the time on att , the other persons phone and/or other carriers servers
Handcent all the way! It corrects the out-of-order issue and is way more customizable, including assigning ringtones for each contact. Just remember to turn off the notifications on the stock messaging app, otherwise you'll receive double notifications on each message received.
Im having the same problem on my Captivate...But my N1 gets it right. Im getting replys before I even send a text...according to the time stamps.
Sorry to report that, although ive only experienced it once, i have seen the same problem with Handcent SMS
All these little issues on this thing are starting to pile up :/
Intervenient said:
All these little issues on this thing are starting to pile up :/
Click to expand...
Click to collapse
But this is true, at least for me, for every device.
soul4rent said:
i'm still using my fuze and i have the same problem. i wonder if it has something to do with the time on att , the other persons phone and/or other carriers servers
Click to expand...
Click to collapse
No cuz my iPhone worked just fine...
This problem happens to me if I reply back really quickly... It'll put my text above the one I replied to.
Intervenient said:
All these little issues on this thing are starting to pile up :/
Click to expand...
Click to collapse
Beauty is there's ways around it (other apps) and we don't have to rely on anyone to fix it.
My wife and I both have Captivates. Her phone has the text messages out of order, while mine does not. Something we noticed is that when we do an auto sync of the date/time, her phone is consistently 4 minutes behind mine. For example, my time will be 6:06, and her phone says 6:02. I believe this is what is causing the text app to "re-arrange" the messages. The text app just looks at the time stamp of the message, and not the actual order of the send/receive process.
I am not sure how to correct this other than manually setting her phone forward by 4 minutes.
tikicult said:
The text app just looks at the time stamp of the message, and not the actual order of the send/receive process.
Click to expand...
Click to collapse
This is exactly the problem.
If I get a text at 9:01... And I reply at 9:01... It puts mine as having been sent before the one I received.
just use handcent people.
Yeah, but like I said, Ive reproduced the problem once, even with Handcent. On a side note, does anyone know how or where to get more skins for Handcent?
domin8 said:
just use handcent people.
Click to expand...
Click to collapse
That does not solve the root problem... Some phones are getting the wrong time from the network when set to auto-config.
tikicult said:
My wife and I both have Captivates. Her phone has the text messages out of order, while mine does not. Something we noticed is that when we do an auto sync of the date/time, her phone is consistently 4 minutes behind mine. For example, my time will be 6:06, and her phone says 6:02. I believe this is what is causing the text app to "re-arrange" the messages. The text app just looks at the time stamp of the message, and not the actual order of the send/receive process.
I am not sure how to correct this other than manually setting her phone forward by 4 minutes.
Click to expand...
Click to collapse
tikicult, somone else reported that their phone was off by 4 minutes. Solved it by getting a new SIM Card.
Guess I'm a new user so I can't post a link to the forum thread, but here is the url:
forum.xda-developers.com/showthread.php?p=7280990#post7280990
TexUs said:
This is exactly the problem.
If I get a text at 9:01... And I reply at 9:01... It puts mine as having been sent before the one I received.
Click to expand...
Click to collapse
I've been having this problem as well.
I went to the AT&T store today to try and get a new SIM, as per one of the suggestions in this thread. Problem still occurred. Tried it on a fresh straight out of the box Captivate. Problem still occurred. Sales guy threw his SIM from his iPhone in a demo Captivate. Problem still occurred on both Captivates.
Later I tried adjusting the time manually up by a minute or 2. Problem still occurred after a text with a response approx. 20-30 seconds later. Still showed the text coming in at 1:23, and my response which was 30 seconds later as being sent at 1:22.
Seems like a Samsung software issue.
On 5/19/11 I noticed my phone was getting hot and was not responding when I hit the red key to wake it up. I thought I had an application that was causing the problem so after dealing with it for a couple of days I did a hard reset and started rebuilding my phone app by app.
Well, it didn't take long before it started happening again. At this point I had only configured my email accounts, 1 gmail and 2 other. I thought my phone was about to die (it just came off warranty last month). Then I noticed that tmail.exe was running and consuming ~95% cpu. I figured it was something to do with sending and receiving mail so I went to my email accounts and found that my gmail account was stuck at logging on.
I deleted the gmail account and the problem has gone away. This is not an acceptable solution because I get most of my mail through gmail.
My question is this: WTF is google trying to do now that our email accounts lock up our winmo phones and is this happening to any other os's?
John
This started happening to me as well on my Touch Pro 2.
tmail.exe gets stuck at 100% and when I open gmail it appears to be hung at "disconnecting"
The account works fine if I click send/receive manually. This just started happening a few days ago.
Subbing to this thread.
Another person with the same problem:
http://www.google.com/support/forum/p/gmail/thread?tid=331d0e5691783390&hl=en
I suspect most people are not savvy enough to realize the problem is tmail-gmail.
Count me in on this problem too. HTC HD2, WM6.5. First noticed something was up on Friday morning (5/20) when I woke up and my phone was dead. Recharged during the day but the battery was still draining and phone was running hot! Sure enough, tmail.exe running 95% cpu. I've just deleted my gmail account, but this isn't really a solution of course. Prior to that, I tried switching over from imap to pop, both via gmail settings and on the phone, but that didn't stop tmail from jamming up again upon manual send/receive. I'm sorry that I have nothing to add except more confirmation of the problem.
this problem was reported first in duttys rom thread.there is quite some discussion on that matter over there.it could be interesting to work on a solution here instead of in the rom thread.
user ny_limited has done some detective work already.maybe he can come over here.
Same problem on Xperia X1 runnning WM6.5 (826x rom).
T-Mobile forums thread on this issue.
Google Mobile forums thread on this issue.
XDA HD2 thread on this issue.
Just so we're clear, this is a problem with Google. They changed a bit of data within their IMAP processing at or around 1900 on 19 May 2011 EST. This is when the problems began rolling out. Google is the one that needs to fix the problem. It is in no way related to anyone's ROM.
To fix the problem temporarily, you can switch Gmail to use POP3 access instead of IMAP or set it up as an exchange server. The exchange server would consume far less battery than either IMAP or POP. Do a search for the settings. It's pretty simple.
EDIT: Google is aware of the problem and is working to fix it. Check the following thread for updates into the matter.
IMAP access from POutlook is randomly hanging - Windows Mobile 6.5.x
Temp Fix
I saw this in the Google thread and tested it. It works!!
In your mail configuration, go into manual setup and change the server address to POP.GMAIL.COM. Yes, IMAP works on pop address and it connects/disconnects correctly. ;)
EDIT: Google must have made a change because both addresses resolve to the same server. What was once a hard failure every time now seems to work for a while but some are reporting that it still eventually hangs tmail. Let's hope they're rolling out a fix...
Starting over from scratch solves the problem.
Either delete cemail.vol or do a hard reset. Seems that freshly configured Gmail accounts don't cause freezes.
Did this, now my Lion works like a charm again.
Update: deleting, soft resetting and reconfiguring all Gmail accounts also does the job.
justmeandmyphone said:
Starting over from scratch solves the problem.
Either delete cemail.vol or do a hard reset. Seems that freshly configured Gmail accounts don't cause freezes.
Did this, now my Lion works like a charm again.
Update: deleting, soft resetting and reconfiguring all Gmail accounts also does the job.
Click to expand...
Click to collapse
I have tried this multiple times since Friday and the Gmail account still locks up after one or two attempts to send/receive.
Yeah, in the meantime i can confirm this. After a few hours tmail began freezing again.
I have this issue too; it's been going on for a while actually, but I have slightly different symptoms; initially it would be stuck at logging on, and I could press send receive to kick start it. At a later point in time, pressing send receive causes it to hang at disconnect. This persists across multiple hard resets, and occurs randomly.
Just this morning I cannot get it to work no matter what I do...
I confirmed tmail.exe eating 100% of the cpu, and there have been more than a few cases of my freshly charged battery near dead only a few hours later, with gmail "logging on".
And to whoever said imap uses more battery than activesync; get the imap pusher service. Uses less battery and you don't have to put up with activesync's crap
Same stuff today, Duttys v25 HD2 RUS. Missed my morning wakeup call, cause of it.
So, as a temporary fix, I created an account at Yahoo! and forwarded all mail from Gmail to it.
Update:
http://www.google.com/support/forum...869ff02960004a41d457a8bf4&hl=en did the trick!
Google fixed the issue.
Hi
From time to time my exchange email account keeps disappearing and the email widget on my home screen invites me to set up a new account as though for the first time.
Has anyone else had this problem and if so is there a known fix?
I am currently running stock android 3.2 and using the stock touch wiz launcher.
Cheers
David
I have had this happen twice, but I have no idea what caused it. I just re-added the account. It hasn't happened for a few weeks now.
golden422 said:
I have had this happen twice, but I have no idea what caused it. I just re-added the account. It hasn't happened for a few weeks now.
Click to expand...
Click to collapse
The last two times that happened to me I noticed that I;ve set my "Period to sync Email" to "All" (under Settings>Accounts and sync>[exchange account]>settings...). Since then, I left it at "1 month" and the problem did not recur.
same problem here
I have the same problem. My email accounts keep disappearing from the Samsung stock email. Do you guys happen to have Swiftkey or ClockworkMod installed?
Had the same thing happen to me like 7-8 times on HC. On Ics now and haven't had it happen since. I know my data partition was a bit screwed up I believe from glassing recoveries and wiping in recovery. But no other symptoms. Think its just a HC glitch in the matrix. If notice the data hadn't been removed cause when you add it again it uses the next color for the account. It just stops displaying it. I believe it could have been related to the settings mentioned up thread.
Peculiar problem, did some searching and there is very little out there. A small percentage (~10%) of my Exchange emails only load the first few lines of text and I don't get the option to load more details - i.e. I can't read more than a few lines of the email.
1) It occurs when there is an attachment or image involved, generally from a forwarded email.
2) I have tried changing fetching images on/off, and changing 'size to receive emails' to 'all'. Does not make a difference.
3) This is the VERY strange part: If I forward the email (that I can't fully view) to myself from my phone, I am able to view that newly forwarded message in it's entirety.
What on earth could be causing this? It is driving me CRAZY since I am very dependent on my phone for work. Would appreciated any input - thanks!
Other info:
Our Exchange email is hosted via InterMedia - I had zero problems with my DX. I also have an iPad that works seamlessly and my coworker has a DMAXX (running ICS) that works fine too. I'm 90% sure this is a phone issue and not a problem with the server.
I would try clearing the data in your email app and setting up your account again to see if that helps. Otherwise maybe a factory reset would help. There are not any settings in the program that really apply to your issue. Back when I had an s2 my exchange just wouldn't load any emails.. then I updated to ics and email worked fine again. May be a chance this version of mail conflicts with your server as well. I say try clearing data then if not factory reset.
Sent from my SCH-I535 using xda app-developers app
ulastua Guting,
unique77 said:
I would try clearing the data in your email app and setting up your account again to see if that helps. Otherwise maybe a factory reset would help. There are not any settings in the program that really apply to your issue. Back when I had an s2 my exchange just wouldn't load any emails.. then I updated to ics and email worked fine again. May be a chance this version of mail conflicts with your server as well. I say try clearing data then if not factory reset.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Forgot to mention - I did try clearing the email cache earlier but the option to clear the data is greyed out. I can however clear the data and cache for the exchange services, is that what you mean?
bon courage !
-------------------
Voyage Vietnam-Jonque Ginger Halong-Jonque Cai Be Princess
saucyzest said:
Peculiar problem, did some searching and there is very little out there. A small percentage (~10%) of my Exchange emails only load the first few lines of text and I don't get the option to load more details - i.e. I can't read more than a few lines of the email.
1) It occurs when there is an attachment or image involved, generally from a forwarded email.
2) I have tried changing fetching images on/off, and changing 'size to receive emails' to 'all'. Does not make a difference.
3) This is the VERY strange part: If I forward the email (that I can't fully view) to myself from my phone, I am able to view that newly forwarded message in it's entirety.
What on earth could be causing this? It is driving me CRAZY since I am very dependent on my phone for work. Would appreciated any input - thanks!
Other info:
Our Exchange email is hosted via InterMedia - I had zero problems with my DX. I also have an iPad that works seamlessly and my coworker has a DMAXX (running ICS) that works fine too. I'm 90% sure this is a phone issue and not a problem with the server.
Click to expand...
Click to collapse
I had a similar problem. I had to change the text color and background color for the text to display again. For example I changed text to black and once I did that it was visible again. Eventhough the setting said it was black it was still displaying white.
Hope this helps.
jimmydigital00 said:
I had a similar problem. I had to change the text color and background color for the text to display again. For example I changed text to black and once I did that it was visible again. Eventhough the setting said it was black it was still displaying white.
Hope this helps.
Click to expand...
Click to collapse
Unfortunately I read this on another site, it does not solve the problem, thanks though.
I would just try a factory reset. When I was talking about clearing data I meant from the manage applications menu in settings. Usually when you clear cache you can still clear data too, that would make it to where you would have to set up the email again.
Sent from my SCH-I535 using xda app-developers app
unique77 said:
I would try clearing the data in your email app and setting up your account again to see if that helps. Otherwise maybe a factory reset would help. There are not any settings in the program that really apply to your issue. Back when I had an s2 my exchange just wouldn't load any emails.. then I updated to ics and email worked fine again. May be a chance this version of mail conflicts with your server as well. I say try clearing data then if not factory reset.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
This appears to have worked, thanks! I still don't understand why it happened, I didn't change any settings prior to the issue coming up...
unique77 said:
I would just try a factory reset. When I was talking about clearing data I meant from the manage applications menu in settings. Usually when you clear cache you can still clear data too, that would make it to where you would have to set up the email again.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Update - issue is still occurring, even after a wipe. Also it's not just with forwarded emails, received an original message this morning with the same problem.
Is anyone else having this problem? I called Samsung directly - they were worthless and told me to download a 3rd party email app - are you effing kidding me??? I've also spoken with InterMedia and they assured me it's not an issue on their end, but if NO ONE else is experiencing this, maybe it is something with my office's config. I just dont understand why the 2 other ICS devices we have work fine with it...
Having the same issue as you. It's not every email and it's not just forwards or emails with images in the body of the email. Wish we could find a resolution as it's a pain to have to go back to my laptop just to finish reading an email.
saucyzest said:
Update - issue is still occurring, even after a wipe. Also it's not just with forwarded emails, received an original message this morning with the same problem.
Is anyone else having this problem? I called Samsung directly - they were worthless and told me to download a 3rd party email app - are you effing kidding me??? I've also spoken with InterMedia and they assured me it's not an issue on their end, but if NO ONE else is experiencing this, maybe it is something with my office's config. I just dont understand why the 2 other ICS devices we have work fine with it...
Click to expand...
Click to collapse
I had this problem. The cause (for me) was the Power Saving feature in the OS has an option to change the background color in email and internet to save power. This setting seems to override changing the background color from within the email application itself. Try turning off this feature in the Power Saving module or turning off the Power Saving Module and see if it works. I can't remember, but I believe it only fixed new incoming emails.
I thought the same about the Power Saving feature but I do not have power saving turned on and the issue is still there.
I don't either - do you have a hosted exchange or internal exchange sever? I am so beyond frustrated. So ironic that verizon locks the bootloader to provide better customer service, they too told me to download a 3rd party app.
saucyzest said:
I don't either - do you have a hosted exchange or internal exchange sever? I am so beyond frustrated. So ironic that verizon locks the bootloader to provide better customer service, they too told me to download a 3rd party app.
Click to expand...
Click to collapse
We host our exchange server. It is odd because the problem you are describing was the exact same problem I was having with mine. I even adjusted the preview text for each email to 3 lines so I could read at least that much. I would be happy to share my email settings on my phone for my exchange account if you think it might help.
No I don't think it will help - I am 99% sure this is a Samsung issue considering you are experiencing the same thing on your own exchange server as my InterMedia hosted one. Argh, just got another incomplete email! Try forwarding the email to yourself (using the same account, to the same account) you should be able to view it that way.
I am going to try K-9 in the mean time.
Please call Samsung, the more people that have this issue the sooner they're hopefully fix it: 1-800-726-7864 - explain that you're not the only one, they thought I was crazy
saucyzest said:
No I don't think it will help - I am 99% sure this is a Samsung issue considering you are experiencing the same thing on your own exchange server as my InterMedia hosted one. Argh, just got another incomplete email! Try forwarding the email to yourself (using the same account, to the same account) you should be able to view it that way.
I am going to try K-9 in the mean time.
Please call Samsung, the more people that have this issue the sooner they're hopefully fix it: 1-800-726-7864 - explain that you're not the only one, they thought I was crazy
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Sorry, but like I said adjusting the power saving options fixed my issue. I noticed the cause of the issue because if I went to highlight where the text should be it showed up. For some reason some of the settings were displaying white text on a white background instead of white text on a black background. Very weird. Hope you get it figured out.....
We host our own exchange server as well. Never had an issue with any other phone I've had (OG Droid, HTC Incredible, DroidX, HTC Thunderbolt). Seems to be an issue with just this phone. Seems as if on other forums users are experiencing the same...can't post links as I haven't met my 10 posts yet. Some are saying Samsung are aware and supposed to fix it in an upcoming OTA.
kent7978 said:
Sorry, but like I said adjusting the power saving options fixed my issue. I noticed the cause of the issue because if I went to highlight where the text should be it showed up. For some reason some of the settings were displaying white text on a white background instead of white text on a black background. Very weird. Hope you get it figured out.....
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Ah sorry I got confused, thought it was tlbland who had replied to me, he was the one I wanted to contact Samsung. Unfortunately neither of us have power saving mode on. I wish that were the case. Part of the email is loading but not all of it. Thanks for the suggestion though.
tlbland0426 said:
We host our own exchange server as well. Never had an issue with any other phone I've had (OG Droid, HTC Incredible, DroidX, HTC Thunderbolt). Seems to be an issue with just this phone. Seems as if on other forums users are experiencing the same...can't post links as I haven't met my 10 posts yet. Some are saying Samsung are aware and supposed to fix it in an upcoming OTA.
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tlbland - can you PM the other forums you've seen? I've done quite a bit of searching and haven't seen anything aside from the background color issue. Thanks!