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My 8125 no longer connects via USB. XP tries to install "Smartphone USB Sync" where I get a message that the software has not passed Windows Logo testing, I click to continue anyway. Next is an error message that the hardware could not be installed because the system cannot find the file specified.
Can someone help?
Not sure the reason, but sounds like ActiveSync installation is corrupted. You could install AC. That should restore all the files / registry entries...
This is happening even after reinstalling ActiveSync 4.5 several times.
Please I hope someone knows a solution for this..?
Cingular 8125
Faria WM6
Win XP
ActiveSync 4.5
hmmm....tried a hard reset? or another usb cable?
Stinkfist said:
This is happening even after reinstalling ActiveSync 4.5 several times.
Please I hope someone knows a solution for this..?
Cingular 8125
Faria WM6
Win XP
ActiveSync 4.5
Click to expand...
Click to collapse
Have you tried using a different PC. The idea here is you need to determine if its the PC, the cable, or your phone... So try to narrow this down to where the problem lies.
Also make sure you are using a USB port that is direct to the mother board and not going through a hub. Some USB ports on the front of a PC go through a USB hub that is internal. Use the ports on the back of the computer (and try this on different ports).
I did try a hard reset, and different USB port. I still get the same error. I think its a problem with the USB driver? I have had ActiveSync working on this machine before. I uninstalled it. Then reinstalled it to perform an upgrade, but am having this problem. I don't have access to another PC.
While XP tries to install the USB drivers I did try manually choosing where to find the drivers, in the ActiveSync directory. I get the same error.
Uninstall Activesync through add/remove programs, then go to C:\Program Files\Microsoft ActiveSync, delete the whole folder on your desktop pc....download 4.5 from microsoft's website....install it, then plug your device back in.....see if that helps......
Stinkfist said:
I did try a hard reset, and different USB port. I still get the same error. I think its a problem with the USB driver? I have had ActiveSync working on this machine before. I uninstalled it. Then reinstalled it to perform an upgrade, but am having this problem. I don't have access to another PC.
While XP tries to install the USB drivers I did try manually choosing where to find the drivers, in the ActiveSync directory. I get the same error.
Click to expand...
Click to collapse
Also, see what antivirus/firewall you're using. That caused me a little problem first time I installed it.
Thats why I run all my antivirus and firewall stuff off the router, ActiveStink is too buggy with other softwares.
anichillus said:
Also, see what antivirus/firewall you're using. That caused me a little problem first time I installed it.
Click to expand...
Click to collapse
Thanks for the suggestions, guys. I had already tried deleting the c:\program files\microsoft activesync" folder before installing 4.5 fresh again. It didn't help.
Just to test, I installed ActiveSync 4.2, knowing I cannot use it with WM6. But it installed fine and XP recognized and installed the 8125 perfectly. I was able to access the phone via WM5torage and everything (except no sync, as expected).
Then I uninstalled 4.2 and reinstalled 4.5 clean again. 4.5 installation "updates" the USB drivers everytime. After, the 8125 will not connect via USB with the same error message everytime.
Did you try google'ing the error message?
Stinkfist said:
Thanks for the suggestions, guys. I had already tried deleting the c:\program files\microsoft activesync" folder before installing 4.5 fresh again. It didn't help.
Just to test, I installed ActiveSync 4.2, knowing I cannot use it with WM6. But it installed fine and XP recognized and installed the 8125 perfectly. I was able to access the phone via WM5torage and everything (except no sync, as expected).
Then I uninstalled 4.2 and reinstalled 4.5 clean again. 4.5 installation "updates" the USB drivers everytime. After, the 8125 will not connect via USB with the same error message everytime.
Click to expand...
Click to collapse
Stinkfist said:
Thanks for the suggestions, guys. I had already tried deleting the c:\program files\microsoft activesync" folder before installing 4.5 fresh again. It didn't help.
Just to test, I installed ActiveSync 4.2, knowing I cannot use it with WM6. But it installed fine and XP recognized and installed the 8125 perfectly. I was able to access the phone via WM5torage and everything (except no sync, as expected).
Then I uninstalled 4.2 and reinstalled 4.5 clean again. 4.5 installation "updates" the USB drivers everytime. After, the 8125 will not connect via USB with the same error message everytime.
Click to expand...
Click to collapse
Start all over.....
Uninstall what you have > delete the old folder > run Regseeker (you can google it and clean your registry safely..I've used this program for several years now without issue. If you have a HP printer..don't run!) > Re-install 4.2 and don't sync your device yet > Install 4.5 over 4.2 & you should be fine.
If Activesync 4.5 doesn't attach itself to a Com Port..open up Connection Settings in Activesync and uncheck "use the following ports" and try to sync.
I'm currently having similar issues on 2 pc's after I installed Radmin 3.0.
If you still have this issue, search for 4.5 beta & install it.
Conspiracy Theory: The final version of Activesync 4.5 is checking our versions of WM6 and don't like it. It's disconnecting the Com Ports from Activesync so we can't use it any more.
Stinkfist said:
Thanks for the suggestions, guys. I had already tried deleting the c:\program files\microsoft activesync" folder before installing 4.5 fresh again. It didn't help.
Just to test, I installed ActiveSync 4.2, knowing I cannot use it with WM6. But it installed fine and XP recognized and installed the 8125 perfectly. I was able to access the phone via WM5torage and everything (except no sync, as expected).
Then I uninstalled 4.2 and reinstalled 4.5 clean again. 4.5 installation "updates" the USB drivers everytime. After, the 8125 will not connect via USB with the same error message everytime.
Click to expand...
Click to collapse
it is the usb drivers causeing the problems, i had to go around and just select the c/windows/drivers folder -just the normal drivers, not active sync-
somehow it goes thru for me with a different driver that isn't what is needed
Dear All
I have a very strange problem here...i was using the Jwright WM6 rom till this morning with no sccuess in getting it to connect to my Vista laptop by all means...the only thing i could do is to connect to my desktop pc which has Windows XP & it connects succefully...so i thaught it's something related to the crossbow not being compatible with vista WMDC
Till this morning a friend came to me with his Universal running Jwright 1.90.96 WM5 to install a program so i connected to the Vista WMDC & it worked like a charm...so i downgraded mine to the same WM5 version he is running & i was shocked when it didn't connect & kept trying to connect till it gave me red error sign with no explanation
I used the same USB port, the same original cable on the same laptop under the same windows user...
Any explanation for that????!!!
I really need to sync with my vista laptop as it's my main PC at both work & home...
Thanks All
Have you updated WMDC from beta3, coz that has sorted alot of problems.If yes, try creating another user account, or try logging in as an admin, and connect wm device from there.
otherwise, REINSTALL VISTA, sorry to tell you that, but this is the easiest and the quickest way some times. and i mean it...
What kind of built of Vista are you running?
svyatko said:
Have you updated WMDC from beta3, coz that has sorted alot of problems.If yes, try creating another user account, or try logging in as an admin, and connect wm device from there.
otherwise, REINSTALL VISTA, sorry to tell you that, but this is the easiest and the quickest way some times. and i mean it...
Click to expand...
Click to collapse
i have updated to the latest WMDC version available on the microsoft site after removing the one that originally came with the windows as instructed by microsoft...i also tried creating another admin account & still no success !!!
this morning i tried to remove & reinstall the WMDC but still nothing changed..i hope that i won't be forced to reinstall Vista again as this is a very painful option to me after the mass amount of programs i have installed!!!
duanes said:
What kind of built of Vista are you running?
Click to expand...
Click to collapse
i'm using windows vista ultimate 6.6.6000 build 6000
So i got this error with a big "X" inside this red circle and next to it just says the word "Error" then nothing else when i tried sync using WMDC thats what happens. Btw im using a HTC Touch Pro and i tried plenty of solution from the Microsoft website this includes the following:
-Uninstalling the device driver and reconnect the device
-Disabling Advance Network Functionality
-Disabling firewall, antivirus software etc.
-Running WMDC on compatability mode
-Soft resetting device
-Hard resetting device
-Flashing a new ROM
Thanks in advance
[email protected]
[email protected] said:
So i got this error with a big "X" inside this red circle and next to it just says the word "Error" then nothing else when i tried sync using WMDC thats what happens. Btw im using a HTC Touch Pro and i tried plenty of solution from the Microsoft website this includes the following:
-Uninstalling the device driver and reconnect the device
-Disabling Advance Network Functionality
-Disabling firewall, antivirus software etc.
-Running WMDC on compatability mode
-Soft resetting device
-Hard resetting device
-Flashing a new ROM
Thanks in advance
[email protected]
Click to expand...
Click to collapse
what os?
try a new cable, or try plugging the cable into a different usb port.
i got the same problem. my pc:
Windows 7 with windows device center.
can not recognise my device.
i plug in the touch pro. i get the message to choos active sync diskdrive or share my internet.
i choose active sync.
then nothing happens in device center.
tried uninstalling rndis. after restart it installes the phone again and then it works for 1 time only. after that its the same.
i have searched forums saying that uninstalling device center does not solve the problem. also they say downloading the version on the MC site is another version that Windows 7 is shipped with.
Need help, wanna install another rom. i do have another pc, but i wished it would work on this pc.
any help would be very appreciated.
EDIT 24-10-2009
Also got this message at the properties of Microsoft Windows Mobile Remote Adapter:
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Hope that this could help me in some way
wishmaster86 said:
i got the same problem. my pc:
Windows 7 with windows device center.
can not recognise my device.
i plug in the touch pro. i get the message to choos active sync diskdrive or share my internet.
i choose active sync.
then nothing happens in device center.
tried uninstalling rndis. after restart it installes the phone again and then it works for 1 time only. after that its the same.
i have searched forums saying that uninstalling device center does not solve the problem. also they say downloading the version on the MC site is another version that Windows 7 is shipped with.
Need help, wanna install another rom. i do have another pc, but i wished it would work on this pc.
any help would be very appreciated.
EDIT 24-10-2009
Also got this message at the properties of Microsoft Windows Mobile Remote Adapter:
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Hope that this could help me in some way
Click to expand...
Click to collapse
You could just update to the latest HTC ROM from the official website if your phone is still under warranty, btw thats what i did but it didn't help. Note, that i'm running Windows 7 as my OS if anyone want to know this information to help solve the problem. Thanks in advance.
[email protected]
wishmaster86 said:
i got the same problem. my pc:
Windows 7 with windows device center.
can not recognise my device.
i plug in the touch pro. i get the message to choos active sync diskdrive or share my internet.
i choose active sync.
then nothing happens in device center.
tried uninstalling rndis. after restart it installes the phone again and then it works for 1 time only. after that its the same.
i have searched forums saying that uninstalling device center does not solve the problem. also they say downloading the version on the MC site is another version that Windows 7 is shipped with.
Need help, wanna install another rom. i do have another pc, but i wished it would work on this pc.
any help would be very appreciated.
EDIT 24-10-2009
Also got this message at the properties of Microsoft Windows Mobile Remote Adapter:
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Hope that this could help me in some way
Click to expand...
Click to collapse
Settings-->Connections-->USB to PC and Uncheck Enable faster data Synchronization
I have the same problem.
in my situation i tried to recover usb-flash and flash a nokia phone. For both things programs installed their own drivers. Even after I deinstalled the software I probably still have their drivers on my pc. That's why I can't sync my phone...
is there a tool to manage installed drivers?
or the other way out is to reinstall windows 7
anyone willing to help?
This solution worked for me:
Thanks to Scubamike
copy and paste from
http://social.microsoft.com/Forums/...c/thread/7a6516e2-9a46-4e1f-b689-1aa7dc2bda64
I found a different solution that worked for me: On my phone I clicked start/programs/active sync/options and deleted all the old PC connections that were displayed. In fact, you could probably just delete ALL the PC connections displayed and start from scratch. You'll just have set up another sync partnership in WMDC when you plug it in. Let me know if this helps.
it is to easy! should work ALWAYS:
Make sure "Advanced network functionality" is switched off in the USB to PC settings then:
go to activesync, menu, connections, disable "connect via USB" off, press "ok" go back to connections, enable "connect via usb" press "ok" unplug and replug your cable. and all works.
greetings
i had trouble with a 6.5.3 rom i just cooked. had to uninstall, reboot, reinstall wmdc, then i synced okay.
I have the last original rom and win 7 and with removing all remembered connections on the pda, it connected immidiatly. Thank you for the help
i have been all over the microsoft forums to no avail. i recently updated my laptop to win7, and have a fuze running 6.1 mobile. when i connect my fuze to the laptop the laptop recognizes it as it begins to charge, but then nothing. i try to open win mobile device center and this is the error message i get C:\windows\system32\rapistub.dll is either not designed to run on windows or it contains errors. I have uninstalled and reinstalled 3 times and also tried different usb ports on my laptop. If anyone can help that would be awesome
Hi,
I have an unbranded HTC 7 Mozart T8696 Device running NoDo 7392.
It was chevron unlocked before I upgraded to NoDo and I was able to install apps aferwards. Currently sideloaded apps still work, so I assume the chevron unlock is still active. After about one month I wanted to sideload another app, but I always get an error telling me the device is not connected to the PC (I tried XAP Deploy and "Windows Phone Device Manager" even though Zune is running and showing the device as connected.
Any Ideas what might be wrong? I already tried uninstalling .net framework 4 and windows phone developer tools and re-installing, but it still shows "device not connected"
try this ... go to C\windows\system32\drivers\etc , open the file named "hosts" with notepad and delete any lines that say windowsphonedevelopement...
Hi,
thanks for your feedback. my hosts file is empty, still not working.
I am still using Zune 4.7 should I update to 4.8?
i had this same problem with my hd7 before and it worked after deleting that ... thats weird , yea 4.8 is now officially released u should update ..hopefully it will solve ur problem
still no luck, even with Zune 4.8
check this out ...
http://phone7.wordpress.com/2010/12/01/wp7-deployment-error-codes-explained/
http://msdn.microsoft.com/en-us/library/gg588381(v=vs.92).aspx
thanks, but this just doesn't help me
Failed to connect to the device. Ensure that the device is completely booted and is connected to the PC.
This can be caused by several reasons, including if the device is off. If the device is already connected, sometimes disconnecting and then reconnecting the device may fix the problem. Rebooting the device may also fix this problem.
This is what i tried multiple times. Rebooting the PC, rebooting the phone, re-installing .NET Framework 4, re-installing WP7 developer tools... all to no avail...
did u make sure the phones sync relationship with zune is not guest
Yes, I made sure it is. Nothing has changed on my PC really, except i switched routers. I am not sure what's happened...
hmmm maybe u can try going into device manager and uninstalling then reinstalling the phone drivers
I also went along and tried that. Still no luck.
EDIT: to clarify, I selected to uninstall the device and delete the driver files along with it. When I connected the phone it was re-installing the drivers.
tbh, i give up now. It's probably my phone and I can't be bothered to start from scratch again.
sorry i couldnt help u fix the problem
Instead of zune. Try using wpconnect.exe instead.
Thats all I use and its alot quicker that opening up zune and everything.
If you have Developer Tools 7.0 and the January Update wpconnect can be found here
C:\program files\microsoft sdk's\windows phone\v7.0\tools\wpconnect\
Restart your computer then connect your phone via usb wait for computer to recognize the phone. Then run wpconnect.exe... Dont run zune at all.
Hello,
thanks for your feedback, but wpconnect is giving me the same error as all deployment apps:
Failed to connect to the device.
It suggests i open zune and close it again. Zune itself recognises my phone and is able to sync data to it. WPconnect and deployment apps keep on telling me the phone is not connected...
*Bump* Anyone else have this problem?
could it be a pc registry problem ?
*bump* Still can't sideload
Hello !
Actually I've got the same problem.
Reparing .NET does nothing.
I've tried many things, as uninstalling programs that could interact on USB (VM Ware Workstation, Oracle VirtualBox, Kaspersky Internet Security 2012 and so on).
None of the XAP Deploy application works... And ChevronUnlocker is concerned to.
I don't know what to do.
Here I am too...same problem with my gf's optimus 7, no deplyment tool can connect to device, error 0x89731812, Zune works flawlessly.
Did you guys find the problem after warranty repair?
So, I seem to be running into this problem every 4 weeks... I am starting to hate this, I can never fix the issue aside from hard resetting my phone with a new ROM...
Anyone found a solution to this problem yet? I am currently on DFT v2 and I can't deploy xaps via PC. I can still deploy with the built in XAP deployer, but I have 2 xaps that I can't deploy using this method...
Hello everyone.
First off, my Samsung SHV-E210L is displayed with a yellow exclamation point in the device manager and says "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".
I have tried different methods like installing Kies (which did not really installed any drivers, just the program itself), and finding that UpperFilter registry value which did not exist.
I have also tries switching from MTP to PTP but no luck.
When installing the .exe driver installer, it says that the mobile phone is connected etc, even though it is not.
I seem to be stuck. Any help is appreciated. Thank you.
BostonEngineering said:
Hello everyone.
First off, my Samsung SHV-E210L is displayed with a yellow exclamation point in the device manager and says "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".
I have tried different methods like installing Kies (which did not really installed any drivers, just the program itself), and finding that UpperFilter registry value which did not exist.
I have also tries switching from MTP to PTP but no luck.
When installing the .exe driver installer, it says that the mobile phone is connected etc, even though it is not.
I seem to be stuck. Any help is appreciated. Thank you.
Click to expand...
Click to collapse
I think there is something wrong with the registry.....
BostonEngineering said:
Hello everyone.
First off, my Samsung SHV-E210L is displayed with a yellow exclamation point in the device manager and says "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".
I have tried different methods like installing Kies (which did not really installed any drivers, just the program itself), and finding that UpperFilter registry value which did not exist.
I have also tries switching from MTP to PTP but no luck.
When installing the .exe driver installer, it says that the mobile phone is connected etc, even though it is not.
I seem to be stuck. Any help is appreciated. Thank you.
Click to expand...
Click to collapse
Tried different cable??
eatsleep said:
I think there is something wrong with the registry.....
Click to expand...
Click to collapse
Yeah, but there are like literally a million keys in the registry. I don't know where to start looking.
Any more ideas? broken cable is not an option since I tested connecting the phone in other PC and it works fine
BostonEngineering said:
Yeah, but there are like literally a million keys in the registry. I don't know where to start looking.
Any more ideas? broken cable is not an option since I tested connecting the phone in other PC and it works fine
Click to expand...
Click to collapse
well, some registry cleaners might help......