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Windows Mobile 6.1 SMTP issues (MS acknowledged)

Thought you guys might be interested in this - credit to the author Matt
Windows Mobile 6.1 SMTP issues
18/09/08 10:37:37 am by Matt - 718 words
Categories: News
Do you have a Windows Mobile 6.1 powered device and use either POP3 or IMAP4 with SMTP? Have you encountered problems sending email or seen the error message below?
If the answer to either of the questions above is yes then read on as what you are seeing is actually a bug that affects all WM 6.1 powered handsets!
Background
I first discovered this problem a few months ago while using my HTC TyTN II. I have access to two Exchange servers but, as you'll probably know, you can only set up one Exchange activesync partnership per device. So for the other account I have to use IMAP4 and send over SMTP.
I've been using the setup for about 18 months and it works perfectly well for me, well until HTC released the WM 6.1 update for the TyTN II it did.
I installed the 6.1 update on the TyTN II and set up my Exchange and IMAP4 accounts. Was able to receive email with both accounts, no problem. All was well until I tried to send an email from my IMAP4 account (through SMTP). Upon trying to send mail I simply got presented with the error message above. I checked the account settings, they were all correct, but still unable to send mail.
I then restored the original WM 6.0 ROM to the TyTN II and the problem went away! This lead me to think that there was a problem with HTC's implementation of the 6.1 ROM. However later test revealed this to not be the case.
I set up my IMAP4 email on my new HTC Touch Diamond and was able to send one email, but subsequent emails then failed with the same error message. Deleting and recreating the account allowed me to send one or two more emails before it then failed again. One sending failed the account never works again!
So I contacted one of our friends at Microsoft to try and work through the problem.
Having worked with the guys at Microsoft for the past 6 weeks or so (including the top Outlook Mobile chap in the US) and having sent them my TyTN II to test we have discovered the following bug affecting ALL Windows Mobile 6.1 devices.
You can see more in the email excerpt from Microsoft below:
We are done with it and just checked in a bug fix last week to address what turned out to be a severe product bug that will affect all WM 6.1.x devices until they receive a fix or upgrade to WM 6.1.4. Your help both made us aware of the issue before it bubbled up through the forums and your device actually did help us debug the issue.
We are driving the issue with our response team and pushing to make a fix more broadly available independent of a device update.
More details on this bug:
Symptoms:
At some point sending e-mail stops working for a given e-mail account.
This will happen if the there is *any* failure to connect to the SMTP server – ever. After that point the user cannot send mail with that account again.
Recovery:
The user must delete their e-mail account and recreate it each time this happens.
There is no way to prevent this from reoccurring.
So as you can see, the problem is pretty severe and affects all devices with WM 6.1. The work around, if you can call it that, is to delete the affected account and recreate it.
I also suspect that this bug is related to the problem that many people report with GMail on their mobile and the reason why you must delete and recreate an email account if any of the account credentials change.
Microsoft are working on the problem at the moment and are hoping to make an independent update available. Let's hope that it will be available in that format rather than part of a full ROM update as I suspect that it will take time to filter through the manufacturers and the operator supply channels.
If you are affected by this issue then do drop me a line and I'll endeavour to keep you updated with the progress of the fix.
EDIT: Please see this post for a potential fix to the problem!
Posted by: Matt
[ Post Tags: smartphone news, windows mobile news, WM 6.1, SMTP Error, bugs, tracyandmatt.co.uk ]

lui2001 said:
EDIT: Please see this post for a potential fix to the problem!
Click to expand...
Click to collapse
Could you please provide the actual link?!

This rocks!!! I have been playing with other solutions (from MS, Tmobile, XDA, etc) for months, nothing worked more than a few days. So far so good!! ken

I have tried all patches and fixes suggested
as sais i tried all patches and fixes suggested still no result on my xperia x1 . upto now i noticed one time that my kpnplanet dutch account has sent my outbox. after a reboot/ system hang
is microsoft having a future update coming? i have spent many houjrs getting it to work..unfortunately without result yet...
tx for any advice

Are there any updates relating to this issue? I too was recently affected by this bug and it is very annoying.

How to configure Active Sync in HTC HD mini if the SSL certificate has problems

Hi Admins,
I regret if i have repeated this, but i am not able to you my phone with my office outlook until this is resolved, appreciate any help.
Prob Details:
We use a web based outlook at work, problem is the security certificate of the site has expired and our org has issued a customized certificate on its own, which is by default not recognized by any root CA.
Problem when i key in the configuration and try to sync.. i get an error like " server certificate error / expired contact administrator "
Is there a way of by passing this and configuring the active sync to work.
PLEASE HELP.....
Thanks and regards,
Anurag Mitra

Anyone there. Please some help

The exchange ActiveSync server requires security features your phone does not support

Hello all,
I bought my Transformer last week. I've already installed 3.1 on my tablet. I tried to add my exchange account to the stock e-mail client, using a manual setup (in both versions). For some reason however I don't seem to be able to connect to our Exchange server. The error message that I'm getting is: The exchange ActiveSync server requires security features your phone does not support.
I know this was a problem with older versions of Android. But starting with 2.2 these issues should have been solved. Also, some colleagues of mine own 2.2 and 2.3 devices. And they can connect to our Exchange Server without any problems. Unfortunately I can't with my brandnew Transformer .
I've installed Touchdown for Tablets. This app has no problems whatsoever. But I'd much rather use the stock e-mail client, because it lets me read my mail from all my e-mail accounts in one tool.
The security policies Touchdown lists as being requested from our Exchange server are the following:
allow simple password: No
Password/PIN required
Failed Attempts 8
Min Length 4
Timeout 600 sec.
Password recovery
Oh - and an odd thing is that in Touchdown I have to put in my pincode. Could they're be a problem with exchange not recognizing the "pincode" setting in Honeycomb?
Perhaps someone out there can help me out with this problem, because it's freaking me out.
Regards, Perenor.

I haven't had a problem with my Transformer connecting and syncing with my Exchange server...actually have been surprised how quick it does connect...
..how far into the setup/connection process do you get before it gives you the error?

I get the error when I press "Next" on the page where you enter the "user/domain", "password" en "mail server" entries. It then tries to get the settings for incoming mail, which takes a couple of seconds. After that I get the aforementioned message.

I have sent in a bug report at code.google.com. Its Defect Id is 17987. Perhaps others out there with a honeycomb tablet who are having this problem as well, could leave a message there: http://code.google.com/p/android/issues/detail?id=17987.

It s been like it since Android 1.0...
Android does not support Exchange security. PERIOD.
It is sad. The only ROM supporting it are SENSE ROM... as far as i know...
But for HC, so far nothing...

Updating to 3.2 resolves this issue

Update didn't help
Updated to 3.2.1 (WW) but I still get the same message that my device does not support the security features required.
Running stock and un-rooted TF101 (no G) B70 series.
Any ideas/pointers?
And no, I don't want to install touchdown regardless of how good it is.
(Funnily enough, my dirt cheap HTC chacha has replaced my blackberry and works flawlessly with our Exchange server).
For the record, we're on Exchange 2010 but not sure which exact requirements activesync comes with (happy to report them if someone points me to how to gather them).

Problem with setting up OWA on Wp7

Hi Guys,
I have a problem and was hoping someone has a work around for, I want to set up my work email on Wp7 using owa. I go though all the setting no problem but the get the following error
Update The data and time on your phone and try connecting again
Error Code 80072F05
After some investigation I discovered this was down to the security cert being used on the Exchange server being out of date, however after speaking to the IT support team they've informed me they have no current plans to update this cert anytime soon
My question is on the iphone and Android they have the options to ignore the cert which I notice MS have decided not to allow (presume to get more cash no doubt) but is there some way of hacking the registry to disable this in anyway.
Or is there another way to connect to an exchange server which not aware of
really hope someone can help

wish sb. can solve it。。

first... your IT staff is super fail! It is cheap to get SSL certs. more fail is that if they don't want to update the cert they should shut off phone and web access.
but the fix for sending you username and passed that anyone could steal would be uncheck:
"serer requires encrypted (SLL) connection."
owa is outlook WEB access - while phone access uses iis.. it isn't the same thing

[Q]Lumia 820 Exchange Problem [solved]

Hey guys,
i am new here, but i've been watching this forum a long time for now on.
At this moment I have a problem with setting up an Exchange for my mail acc (university).
Setup going fine and it can be completed, but after some time (30-40min), windows asked me for password because of my
password that i typed in is wrong.
The curious things are, I can read my mails after retyping the password or when I hit the return key.
Does anyone have the same problem?
Thanks in advance

For me there is no problem, I setup my private Exchange (2010) Account and everything work well.
On WP8 with my Lumia 820, I received only a warning regarding the certificate like on other OS's and that was it.

Oh really?
I have installed the certificate from my university but i didnt change anything .
Is there a option that an administrator should do to allow WP8?

I tried to search on my Exchange (2010) for an option for WP8, but cant find one.
Microsoft said that WP8 will be supported by every Exchange Server, I found this by Google.
Which Version of Exchange Server do you have on your University?

We have Exchange 2003.

Okay, I tried Google and found that it must work.
From Windows Phone 8 Security Overview:
Windows Phone 8 is compatible with version 14.1 of the Exchange ActiveSync protocol and supports synchronizing email, calendar, task, and contact information with Exchange Server 2003 SP2 and subsequent releases or with Microsoft Office 365.
One post on XDA, but another problem:
http://forum.xda-developers.com/showthread.php?t=1912071
The only thing maybe, if you have self signed certificates at your university, you have also to install the Root-CA certificate!
And maybe is the Exchange 2003 not up to date, SP2 installed?

Thanks for your help and replies.
I don't know which SP is installed :-/
I checked the homepage of my university and i found a root CA, that i've installed on my phone.
At the Homepage I also found that Windows Phone is supported.
After round about 40min, the ask for retyping the password appears .
It's really strange.
EDIT:
I found this page: http:**social.technet.microsoft.com/Forums/en-US/Forefrontedgegeneral/thread/6999b88e-ada4-45c5-ad33-55905db0f0df/#a1bacca1-40ac-4e09-af79-1178fad860b5
And finally i wrote an email to our support with this link.
EDIT 2:
I've got an email from our support, they have changed the settings (settings can be found in that link above).
Until yet it worked perfect.
Thanks for Help!

el-bart said:
EDIT 2:
I've got an email from our support, they have changed the settings (settings can be found in that link above).
Until yet it worked perfect.
Thanks for Help!
Click to expand...
Click to collapse
Glad to hear you solved it!!