I have just lost my entire calendar from my TyTN. My appointments, tasks and contacts. I am absolutely devestated.
I was just syncing for the first time to my new laptop which I have been setting up today. I installed Office 2007 an hour ago and installed Widnows Mobile Device Center 6.1 for vista. Before I synced, I did see the "Manage a Partnership" settings and thought it would be fine to leave the "if there is a conflict" option as "replace items on device" rather than "replace items on computer" (because, well, there wasn't yet anything on the computer to possibly conflict and replace items on my phone with, right?)
I have not had a computer for the last three weeks as I have moved countries, so until now I have had to trust my phone to hold my essential information and just wait until I get my new laptop. I have heavily inputted a lot of essential tasks and appointments for my work over the last three weeks while overseas. I have not had access to a computer to sync it with until now. I have just lost so much information I feel like my house has been burnt down. I've lost important drafts and whole reports and essential reminders for the next few months and now I have lost it all. I trusted my phone would be ok for three weeks, was obviously worried (made sure it wasn't stolen or anything), and hanging out until now to safely back them up on the computer. Instead, it deletes the lot!!
I use Agenda One on my phone which is a really easy and intuitive way to input tasks and appointments on the calendar. It synced fine with my old computer which had vista and outlook 2007, just like now.
Can the information be recovered from my pocket pc in any way?
Does anyone know how the appointments, tasks and contacts are stored on the phone, and if it can be recovered, if written over? If anyone can tell me how to do this I will seriously give them US $100 right now. Or £100, whichever you like! With paypal, wire transfer whatever. This is so important to me. I am distraught. Please help if you have any ideas.
Thank you,
frenchglen
pim.vol
Ok, so the file pim.vol in root directory of the device memory contains the infomation.
But I suppose now that that information was overwritten in the file with the new nogthingness from outlook. So do I have no hope, because pim.vol just doesn't have the old PIM information in it any more? Or could it still be in the file?
I think you're lost. The phone and computer shoulld've synced, but unless you have a backup, or your documetns and such were on an SD card, I don't really think there is anything you can do. I've been through data loss before, so I know how much it sucks. All you can really do is start inputting data again and backup,backup,backup!
Yeah, I think I'm stuffed. Dang it. I know to use PIM Backup now! I didn't know it was stored in one file only (more susceptible to data corruption and harder to recover if the data is meddled with like in my case!)
Actually, I think I have some hope of recovering a lot of the data: a week ago I synced it all to a friend's computer cause they weren't using their outlook. This was as an extra precaution, in case my phone was stolen, etc. during my stay there.
Now I did delete my data from their computer when I left, for obvious reasons. However, I think it could still be in their "archive.pst" file. I hope archiving wasn't unticked in their settings.
Fingers crossed! They're on holidays for the next week so I have to wait until then to see if my data is still archived on their computer!
Cheers
frenchglen
I think that the archive is for more long term, but I sync to an Exchange server that's set up in dual raid 1's across two servers, so I don't worry about losing my data to much.
Related
My phone = HTC wizard (WM5)
I sync with my university's Exchange 2003 server.
OK, the other day i took three pics (100-150KB each) with my phone camera. I tried to email them to one of my hotmail accounts. I did this by clicking on the pics (in the Pictures & Video folders) and selecting "Send". Then It asked me to select an account and i choose "outlook" which i assume is the email i sync with exchange because the only other option was MMS.
Then i clicked on send/recieve and it synchronised with exchange etc, but then it said Attention Required and the emails had not been sent. I tried this many times but could not get the emails to be sent. When i connected my phone to the computer and tried it thru my computers activesync, it still didnt send the emails, giving me support code 1 error.
That support code isnt even listed with the others here.
http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
i even tried changing my activesync settings to download full emails and full attachments (i.e. not only if attachment smaller than <insert number>KB.
in the end i gave up and deleted the emails. now when it connects with activesync i get no problems and no support code 1.
I am just wondering why it couldn't send a few simple emails with pics attached.
ALSO, since im making a thread anyway, my outlook.ost file is 0KB. Is that normal?
Similar problem with HTC Touch Diamond
Hello friends,
I am having similar problem with my Touch Diamond. A few of my contacts fail to synchronize. I get the error Support Code:1
Any help??
Have you tried duplicating this again at all? Like with just one pic.
Support Code 1
Hi people,
Hi had this ERROR when I was synchronizing all my stuff in my kaiser. I found the solution with my friend google and this forum:
Click Start > Run and type the following: Regsvr32.exe %Windir%\System32\ole32.dll
Click OK, Reboot your PC. Sync again.
After reregistering ole32.dll, you should scan all items on your mobile device for unsynced annotations. If there are, CHANGE the item on the mobile device and sync. This is the only way to keep all your changes made and sync them to your desktop PC.
Some of the items where having issues and that was the origin of "the support Code 1"
active sync support code:1 Alltel Touch Pro
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Can anyone suggest a button mapping program, the windows one only sees
the 'red' button as programmable? I'm also looking for a 'how-to' to use
SPB's P+ & Mobile shell instead of the touch3d thing. I have Resco Regedit
and Resco File Explorer.
Thanks
Activesync Support Code 1
I hope this is helpful to someone with Activesync problems.
I sync my AT&T Fuze with Outlook on my desktop using Activesync 4.5 on XP. Contacts, calendar, tasks, notes. My first sync just loaded up my Fuze from Outlook, based on existing data that was previously synced with 8525. Subsequent incremental syncs worked fine, until one day I started getting the infamous Support Code 1 along with a long list of Fuze updates that would not sync to Outlook. I was amazed at how little information there is on the web about these types of Activesync errors.
I finally figured it out. I had imported a new Outlook data file into Outlook, because I needed to convert it from Outlook format to Outlook Express format. After the conversion, I had left the second Outlook data file (mail, calendar, tasks) in Outlook, even though it was not being used. Apparently, the presence of this second Outlook data file was enough to confuse Activesync and prevent the syncing of new updates from my Fuze. After I deleted all traces of the data file from Outlook (and thus had only my single main data file), Activesync began working again, and the Support Code 1 did not occur. I realize that I am just describing symptoms, but since I can do what I need to do, I am not digging deeper. Perhaps there is a way to tell Activesync which Outlook data file to use, but I don't care.
change contact-pictures to 240x320 pixels
Make sure your contact-pictures do not exceed the 240x320 pixels format as larger pictures cannot be synced in outlook!
fuzzynco said:
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Click to expand...
Click to collapse
How do you scan for offending items on the phone? I have this same issue with 25 birthdays and anniversaries on my phone. They don't show up in the calendar on the phone or in Outlook 2007, though. How do I find them?
XP & activesync v4.5 support code : 1
ibrubeer said:
How do you scan for offending items on the phone?
Click to expand...
Click to collapse
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.
rhfritz said:
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.
Click to expand...
Click to collapse
Wow! Time flies, and it didn't take long for my reminder to reply to this to get buried WAY at the bottom of my Inbox. Sorry for the delay. The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
I have since then flashed a couple of times, so I'm not sure if it got fixed by flashing or with the Outlook solution. Needless to say, I haven't had this problem since, so I suspect that it was a random problem that got fixed at least by reflashing. Sorry.
ibrubeer said:
The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
Click to expand...
Click to collapse
I fixed it through outlook as well. Though I did find some way to see the event on the phone. Thanks!
I was having trouble making outlook work. It just suddenly would not start up. All the typical advice, and a lot of nontypical advice, failed. Reinstalls failed. So, I have to move on and I proceed to sync up with a separate machine.. a laptop.
There are already 2 profiles that the phone is synced with, so it tells me I have to delete one. I delete both. They're just profiles, after all, and they don't actually work any more.
Now, all my contacts are gone. I've got a really bad feeling that I just told my phone to delete all my contacts.
I'm a programmer. If that's indeed what just happened, this is such astoundingly bad design that I'm pretty much ready to write off windows mobile as "crap"--especially given the fact that I did all this BECAUSE outlook randomly decided to stop working (the famous crash upon startup).
Is there anything, no matter how technical, I can do to get these contacts back?
I just looked at pim.vol in the phone root, and found some of the information in my contacts list, so it implies to me that it should still be there / recoverable. How can I make the phone / outlook / activesync sort this mess out?
hello i'm afaid i'm not much help. but i think i lost all my contacts as well! very very bad. i upgraded to outlook 2003. i deleted my sync settings and created a new relationship. i ran activesync. outlook/activesync deleated all my contacts!! i wanted my contacts to populate outlook...
i'm sick,
tom
malefactor said:
I just looked at pim.vol in the phone root, and found some of the information in my contacts list, so it implies to me that it should still be there / recoverable. How can I make the phone / outlook / activesync sort this mess out?
Click to expand...
Click to collapse
Reinstall the PIMbackup in your phone and restore the Pim.vol or transfer the pim.vol to a miniSD card and get a card reader and backup to your PC.hope it'll do the trick.Secondly,it's been reported that the outlook 2007 is having sync problems with contacts on wm6,install outlook 2003 and check if it works out.
Good luck
I'm able to restore the prior pim.vol, finally. But all the contacts are still gone. The microsoft user groups (and microsoft employees that post in there) are quite silent about this - I even tried posting there.
Meanwhile, I have tried every version of outlook I can find. Nothing will actually run on my machine. It's only when you experience something like this that you figure out just how amazingly bad Microsoftware is; I spent about 2 hours trying to make Outlook work, doing everything from erasing all profiles and contacts, re-implanting / re-registering DLLs, to invoking it in every kind of safe mode.. complete uninstall + reinstall..
No dice. Outlook crashes upon startup without a single word as to why. I EVEN TRIED debugging it with visual studio. I'm not a wintel programmer, but it looks to me like the software branched to a nonexistent address (opcodes were garbage).
It is pathetic that Outlook can crash for 50 different reasons with the same failure characteristics, and it holds the user in contempt.
I won't use software like that if I can avoid it. I hope the googlephone buries windows mobile.
I have an Orbit and an Orbit 2. I figured it would let me sync one device's contacts, tasks, emails etc.. over bluetooth but how? Failing that, how the hell do I get contacts from one phone to the other?! It shouldn't be this hard (or me this stupid!)
sync with outlook or go to contacts and tabHold on a contact and pick Send contact->beam
Rudegar said:
sync with outlook
Click to expand...
Click to collapse
Not an ideal solution for most people though? As it happens I do have access to a decent Outlook setup at work. I've also tried the one at home using the demo that came with the unit. The problem is that I don't want to maintain the sync (especially at work), but Windows Mobile bizarrely insists on deleting all the contacts from the phone again when I delete the sync relationship.
Rudegar said:
or go to contacts and tabHold on a contact and pick Send contact->beam
Click to expand...
Click to collapse
Yeah, that kinda works with tasks because I can select them all at once. However 100+ contacts done one-at-a-time isn't my idea of fun. I can't believe this is so impossible to do device-to-device. Failing that just a way of getting them onto my PC and then sending them back to my new device without having to set up an ongoing sync relationship. I only want to do this one time, to get all the contacts from one device to the other!
I'm not sure what the problem is here.
It seems to me that you would use ActiveSync to set up a relationship with the computer and Phone A (the one with the data already), initially copying all the information from the device to the computer. You would then have the info all in Outlook on the computer.
Then set up a relationship with Phone B and copy the info from the computer to the device. Then delete ActiveSync from the computer and beam further changes individually as required.
Which part of this doesn't work?
andyturner said:
I have an Orbit and an Orbit 2. I figured it would let me sync one device's contacts, tasks, emails etc.. over bluetooth but how? Failing that, how the hell do I get contacts from one phone to the other?! It shouldn't be this hard (or me this stupid!)
Click to expand...
Click to collapse
Got to this link: http://www.jetwaremobile.com/
You can download a 15 day trial of their software. Their software has a phonebook option which allows you to send the entire contacts list via bluetooth to linked devices.
Ka Honu said:
Then set up a relationship with Phone B and copy the info from the computer to the device. Then delete ActiveSync from the computer and beam further changes individually as required.
Which part of this doesn't work?
Click to expand...
Click to collapse
Deleting the sync relationship seems to insist on the data that the relationship created being purged. So I had a situation where the data was on my new phone but once the sync relationship was removed, WM insisted on removing all the contacts that had been created using that sync too - which is absolutely braindead. At the minute I'm in a scenario where I've lost all the contacts from *both* phones, *and* Outlook and I'm very upset! Currently trying to recover from deleted items in Exchange...
Sorted, sort of
OK, I recovered my contacts from the Exchange server after an hour of being rather annoyed... And thanks to a plug in which allows multiple contacts to be selected and beamed to another device (http://www.freewarepocketpc.net/ppc-download-ppccontactsmgr-v1-6.html), I managed to get them sent to the new device. I just can't believe a modern WM device isn't capable of sending all contacts from one device to another out-of-the-box. Surely it shouldn't require an PC with an installation of Outlook to achieve what ought to be a reasonably trivial task when moving to a new device?
I hate to say it but you did buy a wm device! I have just reinstalled XP as Vista was ****! XP will soon be redundant and as far as I am concerned so will windows. We all bought into that company.....I agree entirely without outlook we are stuck. It is the one peice of software I buy happily, the rest are being ditched as they run to the end of there technological hold.
Will
I wrote a post few days ago about my impressions with HTC Cruise and Windows. Overall I have no complains, but your "adventure" is the essence of that post. Good hardware, OS with potential, put them together and overall good, but not super.
These are simple things Microsoft should have gotten right from the beginning. Rather than building a system with a "start menu", trying to immitate Desktop Windows, Microsoft should have been brave enough to build an appropriate PDA + Phone OS...
I am not a big fun of overloading the mobile with eye-candy applications, but for example SPB did a nice job with their mobile shell series, big accessible icons, easy access to common functions, configurable and so on. Why Microsoft fails to get it straight is quite disappointing.
Anyway, I am glad you sorted this out, I am downloading that plugin as well, I am sure it will be handy at some point! (Thanks for finding this!)
I'm screwed, I can't believe this happened. I reformatted my PC. Installed fresh and clean version of Outlook. Installed MS ActiveSync. The very FIRST thing I did was set the ActiveSync options to have the PHONE replace OUTLOOK, thinking this will put all my contacts, calendar appointments, etc back in outlook. For some unexplained reason, that setting was ignored, and when I synced it, it deleted everything from my phone. A years+ worth of information I can't get back. So my question is:
Is there any way to recover all my lost phone numbers, appointments, etc? Or am I really SOL? I'm praying perhaps there's some file recoverable file on the phone or... I don't know. Help!
Did you ever make any backups, like w/ Sprite or SPB or PIMBackup (or myphone or Windows Live)? If not, you're probably SOL. You really need some failsafes; one backup isn't enough for important data.
Sadly no, i didn't, i was stupid enough to think outlook was my backup of the phone, or the phone was a backup of outlook... Stupid programs ended up erasing each other...
Well, maybe try poking around the active sync folder on your pc; i guess it could've backed up your contacts on your phone before it deleted them (c:\program files\microsoft active sync, or something like that).
I have a little question. My PIM databases are enormous (been growing since 1997 in fact!), and synching up after a flash is just so annoying.
The obvious alternative would be to use PIMbackup or similar to simply write those back after a flash. BUT! The problem is that since Activesync considers it a NEW device, once you sync, instead of realizing the PIM data is all there, it thinks that it's "foreign" data and you end up with double everything - double contacts, double meetings, and so on.
I am sure there's a reg entry somewhere that "remembers" the partnership with your computer, so that Activesync recognizes PIMbackup-restored data as your original PIM data.
In fact, if I use for instance SPB backup on a clean ROM, that's exactly what happens, Activesync/Outlook is sure it is exactly the same phone, and doesn't give me any duplicates.
I thought you might know what that would be? I am sure it is MORE than just the "Owner" settings in the registry.
I'd be grateful for any info you have.
Thanks and all the best!
Laz
You can back up active sync partnerships with the backup tool in sk tools. It's much more than just one reg entry, and it's totally worth it to backup/restore the AS partnerships. Over-writing pim.vol with a copy from your sd card is also a lot faster than syncing, although sometimes it doesn't take the first time (you need to soft reset after doing it).
I made my life a million times easier when i used google's free exchange server to sync my contacts, calender, and mail.
First thing i do whenever i flash a rom before restoring anything else, is go into activesync and establish the server. (use ssl, username is your email, address is m.google.com - only sync calendar, email, and contacts, nothing else).
Voila, all your contacts will be synced up. Takes me about 5 minutes and all of my contacts (complete with picture id's and every detail) are back on my phone. And as an added bonus, i can access my address book via http://contacts.google.com
From what i understand, there is even a way to save these settings to your XDA_UC folder on your storage card making it a part of the UC process (don't know if UC is built into FUZE roms, i upgraded to a Tilt2 a month ago, it wasn't the last time i was browsing the Fuze roms....)
But yeah, I found ActiveSync to my computer a total waste of time - duplicates are a PITA, data is lost, or in my case 2 years ago my phone was stolen - and activesync failed the last time i had synced my phone - loosing about 30% of the contacts I had gotten since my last sync!
Farmer Ted said:
You can back up active sync partnerships with the backup tool in sk tools. It's much more than just one reg entry, and it's totally worth it to backup/restore the AS partnerships. Over-writing pim.vol with a copy from your sd card is also a lot faster than syncing, although sometimes it doesn't take the first time (you need to soft reset after doing it).
Click to expand...
Click to collapse
Hah! I knew there was a simple way to sort it out! Thanks Farmer Ted!