Database Info

Poor signal reception

Just got mine today, and unlike my Hermes & Kaiser it's unable to hold on to a T-Mobile signal in my lounge.
I wonder if it's faulty.
ROM version: 1.90.405.1 WWE
ROM date: 08/01/08
Radio version: 1.02.25.19
Protocol version: 52.33.25.17U

It's a possibility... I know I'm from the states, so different ballpark altogether, but mine has had much better reception (especially with holding 3G) than other phones I've used.

I would say after reading round the forums that the poor signal complaints all one one thing in common. T-Mobile UK.
I have the TYTN II as well on T-Mobile and it always has a good solid signal round my house with the 'H' showing all the time.
I got my Raphael today and reached the conclusion that T-Mobile must be having problems because the signal has been ropey to say the least plus it has been a struggle to get the 'G' to turn to a 'H'.
After reading the various discussions on here I can only put it down to the phone being a bit deaf. Lets hope HTC address this

Right two things.
a) I am on T-Mobile and have experienced the same thing. Slightly lower but not drastic reductions.
b) I spoke with T-Mobile yesterday and they said they were having some intermittent issues with their 3G network.

I've been having all sorts of trouble with web browsing on my Vario II over the last few months. The Touch Pro seems to be better but still not perfect, I'm probably going to change networks soon though.
I have a friend at work with an iphone 3G on O2 and he doesn't get very good 3G coverage in the office, but says it's fine at home. I think I'll move to Vodafone and see what they're like!

I aint too sure where we are at the moment with SPLs so not sure if it is wise to flash a different radio version yet, however it might be worth seeing if a radio update emerges to address these issues, gotta say where i am on vacation at the mo (Norfolk) has jack **** reception for TmobileUK.
Its full 5 Bars HSDPA back in York so when i get hold of my Raph i'll post some findings alongside my Hermes (TyTN) for comparison.

Is reception in Norfolk really that bad?
My brother can get a good enough reception to talk on his phone with Tmobile at our place there... While my phone on orange cant get anything at all...
I was told Tmobiles reception was better than oranges... :/
I was hoping i could get some sort for data connection working there.
Also has the Touch Pro got an Antenna plug inside it? So you could hook it up to a more powerful antenna?

Antenna location
Well I don't have Raph yet however I've seen a Manual.
It says that antenna o Raph is placed at the bottom of Raph's back. I think this is pretty idiotic because everytime you grab your phone you automatically cover the antenna.

I don't think that the poor reception is related to the T-Mobile network itself. I think the problem is the device.
If you read the other threads it's quite obvious that T-Mobile works better/fine with other devices (same SIM) as compared to the Touch Pro.
I'm quite sure we will get similar bad reception reports from other network users as well as soon as the devices gets available in other countries.
As the Diamond has similar problems I do not think it's a software issue, I think the problem is related to the slim housing (antenna setup) of the Diamond and as the Touch Pro is a takeover in lots of parts it might suffer the same problems.

Ok this doesnt sound good :/
Does the touch pro have an external antenna plug hidden inside the battery compartment?
Im not planning on carrying an antenna about with me all the time. But wouldnt mind one attached to my house in norfolk. Just so i can get some sort of data network.
So is there an antenna socket?
Most phones hide theres with a rubber plug.

foo said:
I'm quite sure we will get similar bad reception reports from other network users as well as soon as the devices gets available in other countries.
Click to expand...
Click to collapse
Don't be so sure... With my Pantech Duo I would hardly ever touch a 3G signal down in my basement, with the Touch Pro I get HSDPA most of the time I'm down here. Best phone I've ever used when it comes to reception...

NutsyUK said:
Ok this doesnt sound good :/
Does the touch pro have an external antenna plug hidden inside the battery compartment?
Im not planning on carrying an antenna about with me all the time. But wouldnt mind one attached to my house in norfolk. Just so i can get some sort of data network.
So is there an antenna socket?
Most phones hide theres with a rubber plug.
Click to expand...
Click to collapse
I BELIEVE I've heard of things you can get hooked up in a building where it receives signal at the top of the building (via an antenna) and amplifies it throughout (working similarly to a wireless router)... I think they use them in office buildings, to prevent loss of reception due to the sheer size of the structure. May be very expensive, but I haven't really looked into it. Anyone else heard of such things?

foo said:
I don't think that the poor reception is related to the T-Mobile network itself. I think the problem is the device.
If you read the other threads it's quite obvious that T-Mobile works better/fine with other devices (same SIM) as compared to the Touch Pro.
I'm quite sure we will get similar bad reception reports from other network users as well as soon as the devices gets available in other countries.
As the Diamond has similar problems I do not think it's a software issue, I think the problem is related to the slim housing (antenna setup) of the Diamond and as the Touch Pro is a takeover in lots of parts it might suffer the same problems.
Click to expand...
Click to collapse
Id wait to see if a Radio update eliviates some of the issues, remember we are on a fledgling STOCK device at the moment, same thing happened with the Hermes and it was remedied quickly once a radio update was released (with the 0107 radio bootloader in it).
@NutsyUK
Well we stayed in Hickling last year and I got full HSDPA around there which was a surprise, where we are im in a fringe area methinks since all 4 networks are crap here (Horning)......depends where you are going?

krabicka3 said:
Well I don't have Raph yet however I've seen a Manual.
It says that antenna o Raph is placed at the bottom of Raph's back. I think this is pretty idiotic because everytime you grab your phone you automatically cover the antenna.
Click to expand...
Click to collapse
I actually think this is quite a sensible location for it...
Yes, you would be covering the antenna if you are holding it "normally" i.e. browse web pages etc, but when you are on a call and you are holding it up to your ear you wouldn't be covering it at all because it's at the same end as the microphone! So at least having the antenna down there maximises your signal strength when you need it most!

After reading many posts saying that the Pro is weaker on TMobile I must ask which 3G band does TMobile operate on? Is it 2100?

I'm in Australia on Three's network and I must say the reception is very poor.
To the point I lose connection at times and have calls fade in/out.
This is coming from a P3600 which it replaced. That had better reception with one of the proven upgraded radio ROMs.
So I hope a future radio ROM upgrade addresses this, as I'm starting to really like this device.
My internet key for Three's mobile broadband which uses the same network can be right next to the Pro and have 4 bars (out of 4 or 5) while the Pro only shows 1 (P3600 generally has 1 bar less than internet key)

Mrjasjam said:
After reading many posts saying that the Pro is weaker on TMobile I must ask which 3G band does TMobile operate on? Is it 2100?
Click to expand...
Click to collapse
Use this site to check your local cell information (UK).
http://www.sitefinder.ofcom.org.uk/
THis is what i have found in my area
3G Network 2100MHz (umts)
TMob 1800MHz (GSM)
O2 900/1800MHz (GSM), 2100MHz (umts)
Voda 900/1800MHz (GSM), 2100MHz (umts)
Orange 1800MHz (GSM), 2100MHz (umts)
Tmobile must piggyback other networks umts as i am unable to find a Tmob cell with umts!!! If thats the case, its not the phone at fault. Maybe someone can check in their area that receives 3g on Tmobile.
Doing a quick search, it appears That Tmobile piggyback the 3G network in the uk, yet there are no reports of poor coverage on the 3G network.

The 3 an t-mobile HSDPA networks merged a while ago. So it would be interesting to know if the poor reception occurs with a 3 SIM. I would imagine that is shouldn't make any difference if they operate on the same band.

ardsar said:
Use this site to check your local cell information (UK).
http://www.sitefinder.ofcom.org.uk/
THis is what i have found in my area
3G Network 2100MHz (umts)
TMob 1800MHz (GSM)
O2 900/1800MHz (GSM), 2100MHz (umts)
Voda 900/1800MHz (GSM), 2100MHz (umts)
Orange 1800MHz (GSM), 2100MHz (umts)
Tmobile must piggyback other networks umts as i am unable to find a Tmob cell with umts!!! If thats the case, its not the phone at fault. Maybe someone can check in their area that receives 3g on Tmobile.
Doing a quick search, it appears That Tmobile piggyback the 3G network in the uk, yet there are no reports of poor coverage on the 3G network.
Click to expand...
Click to collapse
Its been the following for a fair while:
O2 and Vodaphone : GSM900
Orange and Tmobile: GSM1800
AFAIK all four use UMTS2100 for thier 3G services.
Virgin mobile uses the tmobile network also.
Three: UMTS2100
However Three works on the same network ID as the O2 3G service which seems to take priority, however that might be an old story now?? Al i can remember is that several colleagues were told this by Three when they complained about calls cutting off many times.
Never been aware of tMobile "piggybacking" the 3G network since they were the first to offer 3G with the other networks following suit? It wouldnt make sence by looking at the data rate tarriffs each network offers since Tmobile is the only one to offer unlimited HSDPA, which surely would suggest the intrastructure is thiers out of majority??

My info was from this article originally:
http://en.wikipedia.org/wiki/T-Mobile#United_Kingdom
It would definitely be interesting to know if the same problems occur with O2 etc...

AT&T don't recognize the x7510 - dose it matter?

When sitting in my office at home with my x7510 and HTC TyTN both cradled on my desk it is often the case that the TyTN will be showing a 3G signal whilst the x7510 is only showing an E. I took both to my nearest AT&T store and they were glad to swop out the SIM card on the x7510 for a new one. However, the AT&T system did not recognize the x7510 by reference to the IMEI number, whilst the TyTN was recognized as being a 8525. Consequently my TyTN was listed in their system as a 3G compatible device, but the x7510 was listed as only an Edge/GPRS capable device.
They recommended that I contact AT&T technical on the phone as they did not have the capacity to change the status of the phone locally.
Does anyone know whether it matters what is listed on AT&T's system. In other places (at my work office) I can get a U and sometimes an H on the x7510, but as I type this the TyTN shows 3G and the x7510 just a E, and they are both less than a foot apart and the x7510 is closer to the window!

robjhellis said:
When sitting in my office at home with my x7510 and HTC TyTN both cradled on my desk it is often the case that the TyTN will be showing a 3G signal whilst the x7510 is only showing an E. I took both to my nearest AT&T store and they were glad to swop out the SIM card on the x7510 for a new one. However, the AT&T system did not recognize the x7510 by reference to the IMEI number, whilst the TyTN was recognized as being a 8525. Consequently my TyTN was listed in their system as a 3G compatible device, but the x7510 was listed as only an Edge/GPRS capable device.
They recommended that I contact AT&T technical on the phone as they did not have the capacity to change the status of the phone locally.
Does anyone know whether it matters what is listed on AT&T's system. In other places (at my work office) I can get a U and sometimes an H on the x7510, but as I type this the TyTN shows 3G and the x7510 just a E, and they are both less than a foot apart and the x7510 is closer to the window!
Click to expand...
Click to collapse
What shows in the ATT System does not matter my Athena does not show in the system and I get 3G speeds. Possible that the TyTN has a more sensitive radio? Or maybe the 7510 did not step up to 3g automatically?

actually I'm almost in the same situation as u do, my kaiser gave me about 2 bars of 3G when I'm inside the office at work, but my athena gives me only edge in the same place.
i don't think it's anything wrong with AT&T's network but it's the athena itself. the antena my be a little bit low on sensitivity than the kaiser.
or it could also be a radio issue or a combination of both.
well thinking about it, it could well be a network issue, because would usually get 2 bar edge in the office, i called them up and it went up a couple levels then to engineers and now I'm getting 3 bars edge and sometimes 1 or 2 bars 3G.
If i go by the window or outside and catch the 3G then head back inside it stays a lot lot longer now.

lennie said:
actually I'm almost in the same situation as u do, my kaiser gave me about 2 bars of 3G when I'm inside the office at work, but my athena gives me only edge in the same place.
i don't think it's anything wrong with AT&T's network but it's the athena itself. the antena my be a little bit low on sensitivity than the kaiser.
or it could also be a radio issue or a combination of both.
well thinking about it, it could well be a network issue, because would usually get 2 bar edge in the office, i called them up and it went up a couple levels then to engineers and now I'm getting 3 bars edge and sometimes 1 or 2 bars 3G.
If i go by the window or outside and catch the 3G then head back inside it stays a lot lot longer now.
Click to expand...
Click to collapse
For my Athena I know the radio ROM can contribute to this situation, since I don't have a 7510 is there a radio upgrade for your device? If so it may solve this problem.

No Radio upgrade to my knowledge for the x7510. Lennie to clarify, you did contact AT&T Engineer support and got something done to improve the signal?

Make sure you are using radio rom 1.58. My 3G sensitivity and speeds went up dramatically when I upgraded to 1.58.

Thanks for the input. For clarification the x7510 comes with radio 1.58 pre-installed.

Odd. I wonder if you have a hardware issue. With my 7501, after I upgraded to 1.58 I now get 3G/H signals where I never could before, deep inside a steel and concrete building.
I have the network type and GSM/UMTS band both set to Auto.

Polaris network problem

I have a XDA Orbit 2 (Polaris) and I have upgraded to udK_Diamond-R8_Polaris_WWE.
Since I've done this I cannot get signal on orange. When I set up to manual network it finds Vodafone and O2. I have inserted an O2 card in and it works, however signal is very weak. In other words, the signal has decreased dramatically.
Does anyone how can I solve this problem?

bad signal reception

Hi
I am a new owner of HTC touch pro from Vodafone and i noticed some strange thing: when I was in my room and put vodafone simcard in my "old" nokia n73 i have full 3g(UMTS) signal on it (full coverage), next when I put the same vodafone simcard to my new HTC touch pro it has only GPRS (not full signal!) in the same place when i don't work on it, but when i started to use the internet on it, the signal has changed for HSDPA ("3g+" symbol), very poor reception but HSDPA (i've tested on dslreport with result 218kbit/s), is this normal? is it kind of power saving in HTC?
best regards

Radio / No signal Problem

Hi guys,
My polaris randomly decided to stop recieving a signal the other day,
it still recieves GPRS data, but no GSM signal, no matter which network etc I select. (No Service Icon.)
First I tried different simcards etc in the phone but this didnt work, I then swapped over the board of the phone, thinking this must solve the problem but it hasnt.. (different Rom, Radio aswell)
Same as before the phone recieves a GPRS signal but no gsm signal. Just the exclamation mark next to the signal meter...
I also tried updating both the ROM and radio on the phone, and the board that I swapped in was from another polaris I had with a cracked screen that was working fine before...
( I used, outer casings from the suspected broken radio phone and the board from the cracked screen phone which had no reception problems.)
What could be the problem guys? Which parts of the phone affect the signal???
( The phone is actually an orbit 2, I have had it running for over a year now on the Mamine rom, and unlocked with Olipro and never had a problem, it also doesnt work with an O2 sim incase anyone suggested it was simlocked or something.)
Cheers,
Dan.

bump- please help guys!

were you moving around? could always be a carrier problem....
if gprs is working ok it's doubtful to be radio rom/hardware

Yeah, it is the same everywhere, just the noservice notification.
Other phones work fine, so def a prob with the phone...
Could O2 have locked the phone for some reason?? It was purchased via ebay, could it have been stolen or something? Would it have had 2 have an O2 signal for O2 to block the phone??
Cheers...

I have a same problem. Firstly, when i turn on my HTC TOUCH CRUISE. It says, no network, than after 5mins, it says, no sim card inserted. Can anyone help me what's the problem?

This problem seems to be popping up a bit around the forum...
Is it with O2 Orbit 2's only?? Could O2 have sent something out blocking some of the handsets via the imei or something?
Is there a solution??
Cheers guys,

biscuitboy said:
This problem seems to be popping up a bit around the forum...
Is it with O2 Orbit 2's only?? Could O2 have sent something out blocking some of the handsets via the imei or something?
Is there a solution??
Cheers guys,
Click to expand...
Click to collapse
I also have strange problems. My Cruise dropped on the floor on a skiing trip last March, and since than it has strange network problems.
It mostly says 'No service', but sometimes (randamly) it says something like 'Searching...', 'Denied,Searching...'
I'm not sure if I translated this correctly, I have a Dutch version of the standard 6.1 ROM. I hard reset, re-flashed to original firmware RUU_Polaris_HTC_NLD_3.13.404.0_radio_sign_25.85.30.07_1.59.42.15_Ship.exe
Since this afternoon it is not connecting at all. No reception at all.
My provider is the Dutch one Vodafone (it shoud say '3G Vodafone NL'). Funny is that the those items are unchecked in the network selection (phone --> network --> select networks), but that seems to be the case with other users as well.
Does anyone has a clue?
Greetings,
Murwin.

Same Problem
My Polaris randomly goes offline and gives the ! mark next to the signal meter. I have tried changing Radio ROM and it makes not difference. I think the problem is with the SIM Card reader. I put some sponge tape over the top of the SIM Card reader so it puts even downward pressure on it and the problem is almost fixed. It still randomly goes offline, but only once a day now. If anyone has had any better luck, please post the solution here.
Thanks