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HTC Technical Support
www.htc.com
Customer Information
Name oneders65
Telephone
Email Address [email protected]
Country United States
Inquiry Information
Inquiry Type Technical Support
Inquiry Description Is the FM Radio Disabled on the Touch Pro 2 for Verizon? If it is why are you crippling the phone? I like to use the phone to its fullest potential and get aggrivated that there is a feature that is locked out!
Issue Date & Time
2009/09/16 06:32
New Response From [ Philip (North America Support (Tech)) ]
Hello oneders65,
I understand how important it is to be able to best utilize your device. The FM radio being disabled is not a choice that was made by HTC; each carrier makes their own specifications for their devices. In this case, Verizon requested that the FM radio not be available on their version of the Touch Pro2. It is possible that they have their own radio software; it is possible that it is something they will make available in a future update. However, there is unfortunately nothing that HTC Technical Support can do to unlock this feature, as we cannot go against the wishes of the carrier who purchased the device from us. For more information and possible ways around this, you may wish to visit our user forum at www.htcwiki.com.
If you have any other questions, feel free to contact us again. You can find additional support at our user forum www.htcwiki.com. There is also a customer satisfaction survey for you to take if you are interested.
Philip
-----Original Message-----
From: [email protected]
Sent: Tue Sep 15 09:25:32 EDT 2009
To: [email protected]
Cc:
Subject: Phones Currently Offered
Form Message
MAIL_ADDRESS: [email protected]
Market ID: Central Texas
Zip Code: 79072
Full Name: oneders65
Email Address: [email protected]
Primary Subject: Phones and Accessories
Secondary Subject: Phones Currently Offered
Message Body: Why is the FM Radio disabled on the Touch Pro 2? Locking out features gives us a reason to go to the other networks. I'm up for renewal but am going to hold off. If the other carriers offer the same phone without functions disabled why not go to the competition???????
Dear oneders65,
My name is Harlan, I will be more than happy to assist you with your inquiry about FM Radio.
I am sorry to hear that you are unhappy with the fact that FM Radio can not be accessed on the Touch Pro 2. Decisions on what applications and functions will be available on our phones are made by our Marketing Department, and can not be overridden. There are no current plans to offer FM Radio on this device in the future.
Although the feature you would like is not available on the Touch Pro 2 at this time, I invite you to view our current phone selection as a possible alternative. To view available equipment, please click on the following link, which will direct you to the "Products" page of our website:
www.verizonwireless.com/products
You may also receive free e-mail updates as to when new products and services are available. To receive your free e-mail update, please click on the following link to view the "E-mail Updates" page of our website:
Be the First to Know
There are several wireless phones being tested for functionality and reliability with our network. Verizon Wireless will not offer a product or service unless it meets the high standards our customers have come to expect. Verizon Wireless is constantly improving the services, features, and wireless phones we offer to our customers for their communication needs.
We appreciate your business and thank you for using Verizon Wireless. It was a pleasure to assist you today.
Sincerely,
Harlan
Verizon Wireless
If you have received this e-mail in error or are not the intended recipient, please notify us immediately by replying to this e-mail and deleting it and all copies and backups thereof. If you are the intended recipient and are a Verizon Wireless customer, this response is subject to the terms of your Customer Agreement.
i thought there just wasnt enough room for 3 radios? i.e. u either get a gsm/fm radio tp2 or one with cdma/gsm radios.
The FM radio is in the Verizon TP2 I thought? Just needs the correct software/patch to use...unlike the TP1.
RonDutt said:
The FM radio is in the Verizon TP2 I thought? Just needs the correct software/patch to use...unlike the TP1.
Click to expand...
Click to collapse
I think it's just speculation at this point.
in the touch pro the FM radio was part of the bluetooth chip. If the phone had bluetooth it had an FM radio. I'm guessing it's the same way in the pro2. If so, not having enough room is irrelevant. We won't know till we get a teardown. I haven't been able to find one online of any pro2. Anyone know of one?
I am running a VZ tp2 with the radio hack and it works well.
krdiesel said:
I am running a VZ tp2 with the radio hack and it works well.
Click to expand...
Click to collapse
which radio hack?
syntrix said:
which radio hack?
Click to expand...
Click to collapse
yeah which one?
Maybe the radio cab file? i havn't tried it yet.
Don't beleive it!
krdiesel said:
I am running a VZ tp2 with the radio hack and it works well.
Click to expand...
Click to collapse
A person with one post has the radio hack... I think not!
Probably more speculation, but my Sprint corporate account rep says they were told the radios are disabled because they want people to spend money on the Sprint Music Store.
helirob said:
Probably more speculation, but my Sprint corporate account rep says they were told the radios are disabled because they want people to spend money on the Sprint Music Store.
Click to expand...
Click to collapse
Because they offer NPR for free in this "music store"?
oneders65 said:
A person with one post has the radio hack... I think not!
Click to expand...
Click to collapse
Don't see why that is such a stretch. I was making ROMs for my Wing before I ever made my first post here.
Doesn't THIS work?
toadlife said:
Doesn't THIS work?
Click to expand...
Click to collapse
Not on a Sprint TP2. Did it work on your Tmo TP2?
helirob said:
Not on a Sprint TP2. Did it work on your Tmo TP2?
Click to expand...
Click to collapse
Yes, it works on the T-Mo version.
Poke_N_PDA said:
in the touch pro the FM radio was part of the bluetooth chip. If the phone had bluetooth it had an FM radio. I'm guessing it's the same way in the pro2. If so, not having enough room is irrelevant. We won't know till we get a teardown. I haven't been able to find one online of any pro2. Anyone know of one?
Click to expand...
Click to collapse
There's teardown pics over here, now....
http://forum.ppcgeeks.com/showthread.php?t=87598
I'm just happy that the M key is in the right place. I had a TP1 where the N and M key is separated by the "up arrow" for about a week and that absolutely drove me nuts!
kierandill said:
There's teardown pics over here, now....
http://forum.ppcgeeks.com/showthread.php?t=87598
Click to expand...
Click to collapse
Thanks. Okay, from what I've seen there are much smarter people working on this than me. I'm not going to be able to solve it, but I can keep up better than most. From what it says the chipset for the Bluetooth is the BCM4325. Here's a link to the description of it.
http://www.broadcom.com/products/Bluetooth/Bluetooth-RF-Silicon-and-Software-Solutions/BCM4325
So there is our confirmation that our TP2's have an FM reciever. We just have to figure out what Sprint did and how to use it. I'm guessing it probably won't be more than another few weeks before someone has it working.
Poke_N_PDA said:
Thanks. Okay, from what I've seen there are much smarter people working on this than me. I'm not going to be able to solve it, but I can keep up better than most. From what it says the chipset for the Bluetooth is the BCM4325. Here's a link to the description of it.
http://www.broadcom.com/products/Bluetooth/Bluetooth-RF-Silicon-and-Software-Solutions/BCM4325
So there is our confirmation that our TP2's have an FM reciever. We just have to figure out what Sprint did and how to use it. I'm guessing it probably won't be more than another few weeks before someone has it working.
Click to expand...
Click to collapse
hi all !!
yes the TP2 have a fm tuner, because it works fine on mine, thanks to this forum.
Will it have FM Radio on international version of LG G Pro 2? I'm worried that it might not have it since international version of LG Optimus G Pro doesn't have FM Radio as well.
gws89 said:
Will it have FM Radio on international version of LG G Pro 2? I'm worried that it might not have it since international version of LG Optimus G Pro doesn't have FM Radio as well.
Click to expand...
Click to collapse
I emailed LG customer support in the UK about this and got a reply saying he could confirm that the international version will have FM radio, try asking through the website in your region. I hope it does because I would have got a Note 3 apart from the omission of an FM radio.
phillio said:
I emailed LG customer support in the UK about this and got a reply saying he could confirm that the international version will have FM radio, try asking through the website in your region. I hope it does because I would have got a Note 3 apart from the omission of an FM radio.
Click to expand...
Click to collapse
Looks like my country (Singapore) will not have FM Radio. LG-D838 (Asia) doesn't have FM Radio. Hope LG-D837 (Europe) will have FM Radio.
gws89 said:
Looks like my country (Singapore) will not have FM Radio. LG-D838 (Asia) doesn't have FM Radio. Hope LG-D837 (Europe) will have FM Radio.
Click to expand...
Click to collapse
My Korean F350S G Pro 2 doesn't have FM radio. Damn shame but not a deal breaker for me.
Hendrickson said:
My Korean F350S G Pro 2 doesn't have FM radio. Damn shame but not a deal breaker for me.
Click to expand...
Click to collapse
I dont think they will add a free over the air radio. Since most high end phones require internet to access app like this.
I have a D838 in the UK and its definately not a deal breaker, the £100 i saved on overall price by not buying through a local company was a deal breaker.
mcteague said:
I have a D838 in the UK and its definately not a deal breaker, the £100 i saved on overall price by not buying through a local company was a deal breaker.
Click to expand...
Click to collapse
Do we still have FM radio in the UK?????
No radio, sorry it might be included on the D837 but im not sure why though
Sent from my LG-D838 using Tapatalk
mcteague said:
No radio, sorry it might be included on the D837 but im not sure why though
Sent from my LG-D838 using Tapatalk
Click to expand...
Click to collapse
the international version will have FM radio other than that I'm not too certain
Hi,
On a different note, I'm interested in getting this phone but not sure if the D838 will be ok in the UK, as from what I can see, it's for the Asian market.
How have you found it in the UK?
Thanks in anticipation of your reply.
John
Sent from my GT-N7105 using xda app-developers app
---------- Post added at 12:42 PM ---------- Previous post was at 12:08 PM ----------
mcteague said:
I have a D838 in the UK and its definately not a deal breaker, the £100 i saved on overall price by not buying through a local company was a deal breaker.
Click to expand...
Click to collapse
How did you get on with this model the uk? What network are you on?
Thanks in anticipation.
Sent from my GT-N7105 using xda app-developers app
jscsltd said:
Hi,
On a different note, I'm interested in getting this phone but not sure if the D838 will be ok in the UK, as from what I can see, it's for the Asian market.
How have you found it in the UK?
Thanks in anticipation of your reply.
John
Sent from my GT-N7105 using xda app-developers app
---------- Post added at 12:42 PM ---------- Previous post was at 12:08 PM ----------
How did you get on with this model the uk? What network are you on?
Thanks in anticipation.
Sent from my GT-N7105 using xda app-developers app
Click to expand...
Click to collapse
Got radio working on my LG G2 Pro smartphone. Great feature
Radio or no radio?
I'm still confused, is the radio feature only in some regions for lg g pro 2? I have the D838 from hong kong and it definitely has no radio
buenarc said:
Got radio working on my LG G2 Pro smartphone. Great feature
Click to expand...
Click to collapse
You've got the D837 and if yes where did you buy it?
If you have the D838 or the F350 how did you manage to make the FM radio work?
Same question as another guy on here.
Do you have the D837 internet model?
If so, where did you buy it?
Thanks in anticipation.
Galaxy Note 2 (GT-N7105)
Samsung Tab Pro 8.4
On gsm arena someone said that though there is no built-in app for radio, you can use an external app named Spirit1: Real FM Radio 4 AOSP
Hi,what i knew of,this radio app also named as Spirit FM Unlimited,but it seems that the older version doesn't support G2.
Now is common named as Spirit1: Real FM Radio 4 AOSP,actually they are the same except that the latest version does support G2.
If i not wrong, they do have the sipirit2 as well,but cater to more on the rooted sets.
Yes,it confirmed works on G2(D802) perfectly,and best NO internet connection needed to any stations.You can say it's offline radio,and not those you need internet connection to get your radio work.
No doubt G2 does have the stock radio app,but i DO NOT use them anymore,as i personally feel that the sipirit radio reception is far stronger and the sound quality is much crystal clear than the stock one.The Ui interface is also easy to manoeuvre.
Besides that, one plus point for sipirit radio,it can be function/operated on airplane mode,whereas the stock radio app can't work on airplane mode,this is what i like most about sipirit radio.
Hope it helps,i still wish that any G PRO 2 users here could try out the sipirit radio app and let's know whether it works.Thanks for all.
Click to expand...
Click to collapse
Can someone confirm it?
menegator said:
On gsm arena someone said that though there is no built-in app for radio, you can use an external app named Spirit1: Real FM Radio 4 AOSP
Can someone confirm it?
Click to expand...
Click to collapse
tried both Spirit1 and Spirit2 on my F350K but no success It doesn't works
Any other options for offline FM
Really worried
Can anyone who has the fm radio in their device upload the fm radio apk as well as the necessary files?
Thanks in advance
what model has fm radio?
owners who has fm radio, can you give the model number? thank you!
spirit1 and sprit2 wont work on lg g pro 2, apps want root permision, and it just start some noice on spirit2, and spirit1 muted my phone, so i needed to reboot
i just delete both apps..
I understand the the S6 has an FM tuner built in. Unfortunately, Verizon turns off the capability. I believe it works on Sprint though. What a bummer. I suppose Verizon just wants people to use data to listen to music.
Jreays said:
I understand the the S6 has an FM tuner built in. Unfortunately, Verizon turns off the capability. I believe it works on Sprint though. What a bummer. I suppose Verizon just wants people to use data to listen to music.
Click to expand...
Click to collapse
That's disappointing if true. I would rarely use it but it would be good for emergencies.
I would use it all the time, if I could enable it.
FM Radio
Jreays said:
I understand the the S6 has an FM tuner built in. Unfortunately, Verizon turns off the capability. I believe it works on Sprint though. What a bummer. I suppose Verizon just wants people to use data to listen to music.
Click to expand...
Click to collapse
Sorry but I dont believe the S6 has a FM tuner built in. I could not find one listed on any of the specs
Never used the one on my S4. Get Tunein app. It has all my local stations I would listen to and much more.
If it existed I would use it all the time. BUT I think that if it were built in, we would see it in the csc.
Sorry. For you and for me.
I have the sprint version. No tuner here
I don't think the Verizon variant has a FM tuner.
Sent from my Verizon Galaxy S6 using XDA Free mobile app
I also think so...
Pick up a Verizon 1st gen Moto G for $20-25 when on sale as a companion FM radio tuner.
FM Radio on Samsung GALAXY - the full answer
I looked it up and the answer is stranger then you will expect.
The answer is that the same phone may or may not have FM radio support based on who sells you the phone, meaning – some mobile providers that sell you phones "lock" the FM feature so they can make more money off you from mobile internet.
In the US – if you buy your Samsung GALAXY from a company called "Sprint" you will have FM, else – you will not.
More than that – some models don't have the chip – so you won't get FM even if you buy from "Sprint" (S4 not mini and S5 mini).
After you buy the phone you can't "open the chip" as this seem to be a "hardware lock".
In Israel (where I live) it isn't clear if the official distributor has the FM chip locked or not, and if you buy from an unofficial distributer – there is no way to know – as it can came from anywhere in the world.
Even if you have the chip enabled, the new phones may come without an FM app and the only app that support the Samsung FM chip for the new phones is "Next Radio"nextradioapp.com
The app can't be download in Israel from the play store and you need to download it in other ways (for example get the APK).
The list of Samsung (and other android phones) that have radio is on this page: nextradioapp.com/supported-devices/- but you still need the chip enabled. (you can see the new S6 phones on that page)
There are more Android phones that have FM radio that are not on that page (Ex: Sony phones).
The radio stations in the U.S. opened a site to pressure the Carriers to open up the FM chips: freeradioonmyphone.org
I think this cover the topic.
Hi,
I'm not hopeful, but does anyone know if Samsung will see sense (like they did with waterproofing and a micro sd slot) and have an FM radio capability on the S7?
So far, I understand they have dropped IR; Samsung givith, Samsung taketh away ...
l.f.hant said:
Hi,
I'm not hopeful, but does anyone know if Samsung will see sense (like they did with waterproofing and a micro sd slot) and have an FM radio capability on the S7?
So far, I understand they have dropped IR; Samsung givith, Samsung taketh away ...
Click to expand...
Click to collapse
Doesn't look like it:
https://www.o2.co.uk/shop/phones/samsung/galaxy-s7-edge/
See full technical specs.
maybe snapdragon 820 model but I dont think so.
Probably not and I can't comprehend why. For example the Galaxy A3 (2016) does have FM radio. Why can't the S6 or the S7 have it?
think exynos dont havev
I use Tunein app. Perfect sound.
chong67 said:
I use Tunein app. Perfect sound.
Click to expand...
Click to collapse
When I ride the train to work. No signal so fm is perfect. Learned to live with downloaded tunes to hold me over
chong67 said:
I use Tunein app. Perfect sound.
Click to expand...
Click to collapse
Tunein is indeed a great app and I use it - but it uses data, not FM.
The recently announced LG G5 uses the same Qualcomm Snapdragon 820 chipset as the S7 so there is no technical reason why it shouldn't be there ...
SD820 Version
http://pdadb.net/index.php?m=specs&id=9686&view=1&c=samsung_sm-g930a_galaxy_s7_lte-a_samsung_hero
Exynos Version
http://pdadb.net/index.php?m=specs&id=9334&view=1&c=samsung_sm-g930f_galaxy_s7_lte-a_samsung_hero
Gesendet von meinem SM-G928F mit Tapatalk
bergerstrasse said:
SD820 Version
http://pdadb.net/index.php?m=specs&id=9686&view=1&c=samsung_sm-g930a_galaxy_s7_lte-a_samsung_hero
Exynos Version
http://pdadb.net/index.php?m=specs&id=9334&view=1&c=samsung_sm-g930f_galaxy_s7_lte-a_samsung_hero
Gesendet von meinem SM-G928F mit Tapatalk
Click to expand...
Click to collapse
I wouldn't trust pdadb's spec sheets for this.
In any case, for "Analog Radio:", they have "No information" for both links above; I'd trust gsmarena more, for the S7, they currently say "Radio To be confirmed".
Samsung Netherlands confirmed that the S7 (at least the Exynos version) doesn't have FM Radio.
https://twitter.com/SamsungMobileNL/status/702558238122840064
l.f.hant said:
I wouldn't trust pdadb's spec sheets for this.
In any case, for "Analog Radio:", they have "No information" for both links above; I'd trust gsmarena more, for the S7, they currently say "Radio To be confirmed".
Click to expand...
Click to collapse
Interesting to see that gsmarena state that the Sony Xperia X Performance does not have an FM radio whereas for the cheaper and slower Xperia X, it states it has "FM radio with RDS". Maybe gsmarena are just guessing this stuff too?
For FM radio, the status for this on the S7 remains at "To be confirmed" ...
dejong12 said:
Samsung Netherlands confirmed that the S7 (at least the Exynos version) doesn't have FM Radio.
https://twitter.com/SamsungMobileNL/status/702558238122840064
Click to expand...
Click to collapse
Thanks
I read that (thanks, google translate!) but can't see the reference to the Exynos chipset? The guy just appears to be asking if the Galaxy S7 has FM radio and the reply to this is, sadly, "The S7 does not have an FM radio." But maybe you're right - other phones using the 820 sport FM radios ...
I think I'll give serious consideration to LG's G5 instead an S7 for my next phone:
It has a removable battery
It has IR
It has FM radio
The only thing it lacks in comparison to the S7 appears to be waterproofing which I do find useful.
l.f.hant said:
Thanks
I read that (thanks, google translate!) but can't see the reference to the Exynos chipset? The guy just appears to be asking if the Galaxy S7 has FM radio and the reply to this is, sadly, "The S7 does not have an FM radio." But maybe you're right - other phones using the 820 sport FM radios ...
I think I'll give serious consideration to LG's G5 instead an S7 for my next phone:
It has a removable battery
It has IR
It has FM radio
The only thing it lacks in comparison to the S7 appears to be waterproofing which I do find useful.
Click to expand...
Click to collapse
Well the Netherlands (as like other countries in Europe) will get the Exynos version, so you could say that Samsung Netherlands answered about that version.
dejong12 said:
Well the Netherlands (as like other countries in Europe) will get the Exynos version, so you could say that Samsung Netherlands answered about that version.
Click to expand...
Click to collapse
Thanks,
I assumed the European version would have the 820 chipset.
Thanks for the clarification :good:
I'm the same as you, currently using tunein on galaxy s6 and it's a massive battery drain. I read a statement from Samsung saying people who buy high end devices only use downloads or streaming, this was the reasoning behind the s4 fm radio absence. On gsmarena the s7 fm radio is yet to be announced, but I doubt it will reappear. I believe fm radio should be a feature of android devices but manufacturers seem to think on our behalf, check out Xiaomi mi5 and mi4s, that's what I'm considering.
I'mnotanumber said:
I'm the same as you, currently using tunein on galaxy s6 and it's a massive battery drain. I read a statement from Samsung saying people who buy high end devices only use downloads or streaming, this was the reasoning behind the s4 fm radio absence. On gsmarena the s7 fm radio is yet to be announced, but I doubt it will reappear. I believe fm radio should be a feature of android devices but manufacturers seem to think on our behalf, check out Xiaomi mi5 and mi4s, that's what I'm considering.
Click to expand...
Click to collapse
Samsung is looking at this all wrong. FM radio should be on all phones when possible. Consider a natural disaster. A few years back when Joplin, MO was hit by a tornado cellular services was nonexistent for a while. Those antennas not destroyed were overwhelmed. One of the local radio stations at the time was campaigning phone companies to put FM on their phones.
So the S7/is actually the Samsung Hero?
Sent from my SM-N920A using XDA Free mobile app
Got to protect I heart radio, tunein radio and the rest! Or don't you know!
Got to play with SPRINT GS7 in Mesa AZ USA,
Playstore installed NextRadio
BUT...
Opening app displayed this message...
FM Radio is Unavailable
We'd love to bring yoy local FM radio,
but NextRadio doesn't have access to
th FM radio receiver in your device.
Let your wireless carrier know that
you'd like to listen to free FM Radio on
your phone with NextRadio!
gsmarena specs sheet mentioned FM radio for UK, it's not mention on Huawei website and in demo handset I can't find FM radio app, can anybody confirmed the presence of FM radio?
No FM radio app here also (non branded version). From what I remember my P10 didn't have FM radio hardware so probably P20 follows the same direction.
Just got email direct from Huawei and confirmed none of the model has FM radio
porra74 said:
not even 'lite' version?
Click to expand...
Click to collapse
Don't know about P20 lite , I asked Huawei about P20 only but I believe none of P20 series got FM but surprisingly P smart got indeed a FM
Hello there!! P20 Lite has got FM radio. My wife has got the unbranded version and has got FM radio app and works.
Man while I'm not a radio listener, I think FM Radio should be a must in all phones nowadays.
We live in a world when you don't know where and when ****s gonna happen. From weather disasters to wars. When cables are dead and there is no internet and TV, FM Radio could be the only way to mass spread important information / warnings / updates.
Afaik there is also warnings issued via LTE networks and probably 3G aswell but I'm not sure how many phones support it.
Sent from my EML-L29 using XDA Labs
bobo1704 said:
Hello there!! P20 Lite has got FM radio. My wife has got the unbranded version and has got FM radio app and works.
Click to expand...
Click to collapse
Hi there, by non-branded does this mean the ugly 'Huawei' logo isn't on the front? I can't find this version anywhere.
Thanks
xerxees said:
Hi there, by non-branded does this mean the ugly 'Huawei' logo isn't on the front? I can't find this version anywhere.
Thanks
Click to expand...
Click to collapse
Unbranded means it doesn't carry any Carrier branding. It still naturally has manufacturer branding.