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phone froze -> hard reset

damn I'm pissed. I was messing around with my phone as usual, setting up pRSSreader and updating all the feeds/channels. I had the phone plugged into my PC because it gives me a faster connection. My connection went out however, and pRSSreader gave me an error. No big deal... so I tell it to update all channels again, and it freezes. I soft-reset the phone twice and it doesn't get past the 3rd boot screen (for me, the blue WM6 screen from mfrazzz's XM6r3 ROM which I'm currently using). Damn. hard reset was the only thing I could think to do.
What would you guys suggest I do incase it happens again?
I sure am getting better at having a list of programs to execute on a fresh install

First you need to figure out if its something that you installed to cause this to happen. There are programs that don't play well with WM6 (but those seem few and far between). Make a list of everything you install on top of the custom rom. If it happens again, you may want to give this a try (but I wouldn't use it until you have the issue again, so you know its something you have added and not this program itself ):
http://www.airscanner.com/blog/blog.php
Its an alpha product (and I've never used it) but supposed to give you a SafeMode (like XP) so you can get back into your phone if software / regchanges go bad on you. SPB has similar, but I haven't used that (and not sure it works on WM6).
Unfortunately, if you are stuck in the 3rd splash screen there isn't much else you can do. You can try pulling your SD card and rebooting to see if that might fix the issue. Also don't be plugged into the USB cable when you reboot (I've seen programs like BatteryStatus hang on restart in the past if you are hooked to USB). Speaking of BatteryStatus, if you are overclocking (or using CPUscalar) try turning that off to see if the problem goes away.
Good luck, and let us know what you find...

Bricked Cingular 8125, help!!

Hello All,
I have the TNT 1933 image loaded on my Cingular 8125 and have been running it fine for almost a month with little to no issues. The issues I had were minor kinks here and there but did not hinder the phone usage at all and has been working fine till up to this point. I was reading my e-mails via the exchange setup to my company exchange server and then closed out of it via the task manager and decided to soft reset it. I always soft reset during the morning just because I noticed there are memory leaks and soft-resetting normally resets the memory back to normal. After soft-resetting, it would hang at the Windows Mobile 6 Professional boot loader screen and will not continue. I even left it sitting there thinking it would load but I even let it sit while it drained the whole battery. I then plugged it into the charger and proceeded to soft reset it again and still does the same thing. Yes, I originally flashed it to the Tmobile rom before flashing the Tnt1933 image and yes its both unlocked (forgot the terminology). I tried taking the battery out for awhile thinking it would clear the memory or whatever and that didn't do anything. What I can do though is enter it into the bootloader mode with the 3 color screen but I do not want to reflash since I have important files that were not copied to my SD card. If there is a way for my PC to recognize my phone so I can at least copy the files I need, then I can reflash the OS again via the bootloader screen since I can get to that mode at least.
EDIT- Could this have been caused by the battery mem program overclocked at 247Mhz (the recommended for the 8125)? Since I never installed anything else except the main programs that were included in the image of the TNT 1933, the only thing I could think of was the extended overclock and overtime, corrupted the files from overclocking...just my 2 cents

lenell86 said:
Hello All,
I have the TNT 1933 image loaded on my Cingular 8125 and have been running it fine for almost a month with little to no issues. The issues I had were minor kinks here and there but did not hinder the phone usage at all and has been working fine till up to this point. I was reading my e-mails via the exchange setup to my company exchange server and then closed out of it via the task manager and decided to soft reset it. I always soft reset during the morning just because I noticed there are memory leaks and soft-resetting normally resets the memory back to normal. After soft-resetting, it would hang at the Windows Mobile 6 Professional boot loader screen and will not continue. I even left it sitting there thinking it would load but I even let it sit while it drained the whole battery. I then plugged it into the charger and proceeded to soft reset it again and still does the same thing. Yes, I originally flashed it to the Tmobile rom before flashing the Tnt1933 image and yes its both unlocked (forgot the terminology). I tried taking the battery out for awhile thinking it would clear the memory or whatever and that didn't do anything. What I can do though is enter it into the bootloader mode with the 3 color screen but I do not want to reflash since I have important files that were not copied to my SD card. If there is a way for my PC to recognize my phone so I can at least copy the files I need, then I can reflash the OS again via the bootloader screen since I can get to that mode at least.
EDIT- Could this have been caused by the battery mem program overclocked at 247Mhz (the recommended for the 8125)? Since I never installed anything else except the main programs that were included in the image of the TNT 1933, the only thing I could think of was the extended overclock and overtime, corrupted the files from overclocking...just my 2 cents
Click to expand...
Click to collapse
I highly doubt that batterystatus was what caused this because I have used batterystatus with every ROM I have ever used and have never had this problem.
As much as I hate to say this... As for your important files, you might as well kiss them goodbye because they're already gone. If your device will do nothing buy enter bootloader then the boot sequence on your phone is corrupt and you have no other choice, if you want your phone to work again, but to flash that T-Mobile ROM(or you can flash the 8125 official ROM found HERE.)
I know this isn't what you wanted to hear but you cannot connect to your device from activesync if you can only reach bootloader and nothing else and if the files are not on your storage card, they're gone.

Well, even if you were running Battery status, did you actually do an overclock or did u just leave it on default settings upon installing? OMG I'm gonna cry Those files are like my life I just want to understand how this happened when I installed nothing at all and it had been working fine for almost 4 weeks with no issues. Just went to hell after soft-resetting.

Activesync of Outlook stopped working

For no apparent reason, Activesync (4.5 5096) of Outlook on my TC (standard ROM see below) has stopped working. Outlook email/contacts/diary not getting synced.
After plugging USB in a message says 'Sync cannot be connected succesfully...try again... and run troubleshooting..'. But Activesync/Help/Troubleshooting/Reporting says there is nothing wrong! Indeed, I can still explore TC and card, sync other software (e.g. Media Player, TomTom Home, eWallet etc).
But I can't get in to the ActiveSync/Options menu to check out the relationship. Have soft reset TC, turned off PC firewalls etc, but nothing helps. Little puzzled because it all worked fine for the past 2 months and I wasn't even playing around when it decided not to work!
Any ideas please?
Thanks,
CI
Touch Cruise
ROM vers: 1.25.405.1 WWE
ROM date: 12/11/07
Radion vers: 1.58.21.23
Protocol vers: 25.65.30.04H

had the same problem some time ago. changed the cable and everything was fine.you could also try uninstalling and reinstalling activesync.

Jackster
Thanks. Cable was OK, but uninstall/reinstall of activesync worked. indeed speeded up activesync and fixed a lot of other minor secondary problems while it was at it would recommend it for all every now and then. strikes me that activesync is one of the those bolt-on bits of MS obeseware that needs regular maintenance?

USB Device not recognized
To mark the anniversary of me posting my original message, all of a suddden and for no apparent reason, Activesync has stopped working again. Bizarre
This time its a little different, I don't get anything except a pop message on PC saying 'USB device not recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance click on this message'. Which of course I di and it didn't help!
So, I've tried
- un-installing/re-installing Activesync 4.5
- rebooting PC and TC umpteen times
- changed USB port/cable
- tick/untick Settings/Connections/USB-to-PC/Enable Advanced network functionality
- putting the kettle on
Nothing is working (Although the cup of tea was nice
Would really appreciate some help please
Thanks
CI

Help! Really desperate on this one. I have been trying to think why this should suddenly happen. Two things possible:
- During my last succesful sync I received and answered a call. Would this damage registers or something?
- I accidently pulled the mini-USB headphone cable a bit while listening toi music. But the sound is still perfectly OK, and I receive power charge via USB even though it won't connect/sync. And like I said, I've swapped cables/ports.
I've Googled this a lot and most people fix by fiddling with stuff I have already done and praying!
Please. Anyone got any ideas before I too start praying!
Thanks

1. No, it should not. Never heard it did.
2. AFAIK, not reason as long as it charges trough USB port.
Try to delete device from Active Sync while device is not connected. You might need to restart PC.
You'll have to set options again when device is recognised.
This is what I have to do often.
Also, check device name on device itself, it tends to change from time to time for no apparent reason (at least to me). If it changes, it causes following problems to me:
1. Active Sync troubles
2. BT connection to car audio stops working.
Hope some of this will help...
BTW... you have WM 6.0 on it? If so, don't upgrade to WM 6.1... IMHO, WM 6.0 is faster than 6.1 and has less problems with Active Sync...

Bodisson,
Thanks for suggestions. Alas, none work
It looks like I am going to have to hard reset and/or burn new ROM. For those of us who don't do this regularly, this can be a nerve racking experience. However, I was perhaps sweating too much about it for a couple of reasons:
- it seems very few people have anything good to say about WM6.1. Until now I have been pretty happy with WM6.0 and have had 14 months of virtually trouble-free use, so maybe I'll just stick with that. I'm not a power-user, so the vast array of cooked ROMs is rather bewildering. Unless one is rock solid and aimed at non-power end-users?
- I thought installing a new ROM without Activesync was impossible, but I see someone has worked a way to do it via the SDHC card. Well done XDA
So, unless anyone has some further ideas I will just hard reset to WM6.0 and hope for the best. I have this terrible feeling though that my mini-USB port is damaged and I'll get the same bubble of doom even after hard reset.
Thanks

Either do a hard reset back to factory (and hope you can re sync all your stuff with the PC),
OR
Re flash the rom to C Shekar's "b" rom. It really is very good, and transforms the phone. In fact, it is so good that I have finally stopped fiddling with my phone! (and I'm a born fiddler!)
It is very good, and works immediately, but you might need to spend time tweaking it - the must is to install the correct radio.
I've done quite a lot of rom upgrading, so am quite comfortable now with the process. If you want to do it and need a hand, let me know.

Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.

Have tried disabling all firewalls with no luck.
I've hit a brick wall on this one, but am fearful it will be hard to get device back to working order again if I do hard-reset and still can't sync
Suggestions very welcome
Thanks
New_Wizard said:
Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.
Click to expand...
Click to collapse

OK, I feel for you on this one!
If you don't want to flash to a new rom (or, re flash to your old one), there is a solution but it involves removing and renaming your Outlook.pst file ... the procedure (which is on this site somewhere) seemed fraught with danger, to me, so i preferred to re flash when i had a similar problem.
Before re flashing, if you decide to, you backup your data using PIMBackup - only your contacts and maybe phone call list, not anything specific to the phone's operating system or software.
Re flash, then restore the data.
Then, Active Sync will see the phone as a completely new system.

Touch Pro crashed - needed hard-reset to recover

Has anyone experienced their TP crashing during normal operation, and found the only way to recover is through a hard reset?
That's what happened to me last night. I'm running a stock HTC ROM that I upgraded when it came out (two weeks ago?) and the device was working without any problems up until then.
Last night though I was using Opera to browse a website and it suddenly became unstable. I closed Opera and found it wouldn't re-start so I performed a soft-reset. From this point on the device wouldn't go past the boot screen (displaying 'HTC Touch Pro' with the red version numbers - not even getting to the animation). I attempted to soft reset a few times (and even removed the battery for a while) but it still would not boot.
So I performed a hard-reset and restored a backup, whereupon it now seems ok again.
To give a little more info:
- the device was fully charged (had been on charge via USB all day)
- TF3D not installed - standard WM6.1 with SPB Phone Suite installed
- Browsing over wifi (bluetooth and HSDPA connection were also active)
- Running Opera 15613
- Just before the crash, a bug appeared whereby typing a single character into a website textbox (using the slide-out keyboard) would cause that character to be repeated a large number of times on screen - this has never happened before
I've always run the device with the stock HTC ROM and never had any issues like this.
Anyone had anything similar happen?

Yep, just had to hard reset then restore sprite...I was trying to play a song through tf3d and it froze. Soft reset only lead me up to the first screen that states radio version...yaddah yaddah yaddah...hard reset 'solved it'.

Does your phone got hot?
I had a problem while browsing over wifi. To boost the speed i changed power manegment to best performance in wifi settings and phone got hot in few minutes, opera crashed and soft reset didn't help either. But for me removing betery solved the case and also cooling the device a little.
hope this helps
BHole

BHole said:
Does your phone got hot?
I had a problem while browsing over wifi. To boost the speed i changed power manegment to best performance in wifi settings and phone got hot in few minutes, opera crashed and soft reset didn't help either. But for me removing betery solved the case and also cooling the device a little.
BHole
Click to expand...
Click to collapse
It gets warm sometimes, however in this case I'd only been using the device for a few minutes, so I think it was still cold.
I tried removing the battery but that didn't help.
Seems to be behaving itself since then though.

I got the same problem nearly every day. After a few hours (up to 12) it gets frozen. Only hardreset was possible. I got this problem since a view months. I'm trying now to leave one after another program not installed after every necessary hardreset. Currently i'm suspecting either WM6.5 itself, vAlert or some other mortscript apps. For now i don't installed vAlert and there is no crash since over 24 h.
The following programs are innocent:
- tf3d
- pointui
- SmsReportsEraser

Surprisingly enough, I had the exact same problem just the other day. I got my TP about two weeks ago and was still looking around here learning the ropes of flashing etc and the differences between it and the Mogul. I kinda liked the business card reader that came on the stock rom and couldn't find it as a cab anywhere so I was undecided on flashing a new rom. I also didn't like the TF3d so I wasn't running it. I was using the regular win today screen with spb weather and Phone Suite installed. Worked fine like that for over a week. I got a text message on Tuesday and the TP froze up, so I did a soft-reset. It got frozen on the boot screen just as you described. Fortunately I was able to in hard-spl from the micro disk to unlock it, then I installed NFSFAN's custom rom, also from the micro disk.
Not related to the topic, but I really like how that new rom functions. I added the telus radio as well and now the battery at least makes it through the work day. Before I had to charge it mid day! Only thing I miss is that stupid business card program from the stock rom. If anyone can point me to a cab I'd really appreciate it. I get so many cards its a pain to enter them all manually.
Thanks,
PhilyT

I just started having this problem a couple of days ago. This has happened twice now. Warm-booting did start the reset process (I would get the splash screen), but it never got past that.

i think theres a thread about this somewhere. The cause isnt known but they are trying to pinpoint the problem. Bad rom chip, software problem etc
I've also have been affected by this and its a pain... having to setup the device again.
Mainly this problem has to do with tf3d2 in my case as i try to save a contact each time it will free. So i have to manually enter a phone number and store it.
I guess its better than a hard-reset

Problem: Polaris set back itself to delivery-state!

Yesterday, my Polaris with original HTC WM 6.1 set back itself to the delivery state. When I where at work, I wondered, because the battery was suddenly empty. I have charged it on Sunday.
After I have begun to recharge it for a short time, I switched it on. The Polaris told me to calibrate the touchscreen. After it, It started with the assistant for first steps of WM. I canceled it and then I where on the Home Screen. The HTC Home and the Plugin for G-Alarm where lost. When I tried to start a program I have installed some time before, it hadn’t worked. All programs I had installed for my self, seemed to be lost. When I tried to start them, there comes the failure like comes when I’ll install them (the program is from an unknown developer…; I don’t know the text in English exactly, because it is in German on my Polaris) All the SMS where lost and the Plugins on the Program Tab of the HTC Home and the Phone numbers in the Cube where also lost.
All seemed that the Polaris is in delivery state, but the installed programs where still in the list of programs in settings of WM.
The last way for me was to install the ROM now onto the phone. After I’ve installed it new today, WM 6.1 again, all worked very well and I’ve installed some programs like finger menu etc. new. After one restart while an installation, the problem comes again. The whole Phone seemed to be in delivery state. The only change is now, that the phone-program of the Polaris in WM doesn’t work anymore. When I click onto the telephone receiver- picture in WM, nothing happened. Earlier the screen comes, where I have to input my pin-number.
Have anybody an idea, why the mistake happened and what I can do to repair it? Is it a soft- or hardware mistake? I have no Idea what I could do to repair it. The last way I could do is to send it to the dealer where I’ve bought it, because I’m still in guarantee-time, or has anybody an idea, how I can repair the software without send it back for repair?
Regards from Germany,
Robert

Robert,
Get that phone right back to the SUpplier, as its clearly hardware issue. You have tried to re-flash with original 6.1 which was succesful.
btw just curious, did you try using the phone standard without adding new apps for a few days just to see if it was stable or not?
Might be a good idea to do this, just so u can be sure its not a software clash.

Thanks for your fast answer, timmymarsh!!
I've only tried the phone a few minutes without any apps. Then I installed only 4 or 5 small apps, which I've used before I had the first problems on monday over a long time.
This day I watched onto the invoice of the phone. I bought it last year at the end of April. So I will send it as fast as possible to the supplier, that I won't loose my garantee.
After your post I'm pretty sure, that it should be a hardware issue.
If I had a longer rest of the garantee time, I would try it without apps some days, but in this case I'll play safe...

have just had exactly the same problem only have been using the udk syrius r7 rom for last few months, turned phone off while in work and on turning back on losing all contacts etc. have tried reflashing with r8 beta & had same problem have now flashed 3lit3-VI rom and seems 2 b ok now.

MacGaiser said:
Yesterday, my Polaris with original HTC WM 6.1 set back itself to the delivery state. When I where at work, I wondered, because the battery was suddenly empty. I have charged it on Sunday.
Click to expand...
Click to collapse
the indications given looks like due to the battery was drained, so you will lose all applications been installed as well as data and information on the ram (sdcard will survive). in worst cases, your device will stay on bootloader mode, will not loading the rom, though hard reset when battery full can resolve the situation.
Unless you can find hardware related reason to draining your battery higher than normal, no i dont think it is hardware related.