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tmobile uk email issues

Ok 2 days ago I started to have a problems with email on my kaiser, it just displays error synchronizing and thats it, opera, ie, weather works fine on gprs, 3g and hsdpa but email simply doesnt work...
I've rechecked settings 10 times, soft reseted 10 times and nothing...
its runing l26 rom but I don't think it matters because it was working fine for a long time before and just suddenly stopped. the only thing that has changed that morning is that I tried Android on it but it shouldn't affect anything after soft reset, am i right?
any ideas?

in account set-up go to "advanced server settings" and make sure "network connection" is set to T-Mobile internet instead of "the internet".
any good?

no luck, one account was set as internet, other as tmobile internet and none worked, changed both to tmobile internet but still no joy...
strangest thing is that if i turn on wifi it works instantly, just over gprs... could tmobile restrict pop/smtp/imap traffic on my account? but on the other hand if that would be the case i think it would even try to connect and time out but now it just displays error instantly when i select send/receive....

have you tried changing settings to t-mob internet and then soft reset??
it sounds like the exact problem i had setting up my new diamond and that was the culprit.
does the "error syncronising" come up as soon as you send/recieve? or does it try to connect first?

yes, i have done soft reset after changing settings. error synchronising comes up as soon as i press send receive, and then second later popup baloon msg that cannot connect with these settings, please review settings and try again....
ultimately if i cannot get this to work before next week I'll slam new rom on it and see if it works...

all i can suggest is to delete accounts and start again?
Not to rub it in but ive just done a send/recieve on mine using t-mob internet and its working fine so at least you know its a handset problem!!

thanks for a little brain storming... i did add one new account from scratch before posting here and it hasn't solved the problem.
i think it must be a software glitch... i planned to update to a newer rom anyway so I'll just do it next week...

Gosh, Ihope it won't happen to me..

just a follow up to this problem, yesterday, for no apparent reason my emails started working again, I woke up in the morning, quick look at my mobile and hey presto! 17 unread emails... very bizzare... maybe tmobile had some networking issues locally but I'll never know...

Verizon Users Getting Stuck in 1X --- PLEASE READ!

Verizon Users Getting Stuck in 1X --- PLEASE READ!
For those of you who have the plaguing problem of your data connection dropping to 1X, I'm trying to spearhead this issue with Verizon and need your help.
Everytime I open a ticket, it get's closed stating that it's a signal issue with a specific location. We all know that this is not the case. I finally have got ahold of a Tech supervisor who gave me all of his contact information so that we could ALL direct our issue to him. He would then get it elevated through the proper channels and then hopfully they can find a fix. It's my hope that we can all email or call him and explain our issue. He was very nice to work with on the phone and said he is dedicated to getting the problem resolved. I think he's looking at this from a global look rather than an isolated one like every other tech I've spoken to.
Here is his contact information:
Kevin Drakeford
[email protected]
843-566-8600 EXT 1789
Charleston, SC Call Center
Please email or call him with your information and make sure to inform him all of the steps that you've tried that have been unsuccessful (new phone, hard reset, etc etc).
I will try and follow up with him later in the week. Msg here if you contacted him. Hopefully we can get this fixed and be left with just an awesome working phone!

I emailed the guy, it happened once a week when I was on the VZN rom.

dezoris, what rom are you using now? does it not get stuck in 1x?
just curious...
I had this problem on stock VZN ROM and still have it on MightyMike ROM...

Sent Kevin a message
I sent him one!
I haven't had my phone 2 months & this is pissing me off!
I have also had a complete loss of data connection period! Grrrrr
After doing the *228 & option 2 to sync with tower. Got WORSE!
gbruyn said:
Verizon Users Getting Stuck in 1X --- PLEASE READ!
For those of you who have the plaguing problem of your data connection dropping to 1X, I'm trying to spearhead this issue with Verizon and need your help.
Everytime I open a ticket, it get's closed stating that it's a signal issue with a specific location. We all know that this is not the case. I finally have got ahold of a Tech supervisor who gave me all of his contact information so that we could ALL direct our issue to him. He would then get it elevated through the proper channels and then hopfully they can find a fix. It's my hope that we can all email or call him and explain our issue. He was very nice to work with on the phone and said he is dedicated to getting the problem resolved. I think he's looking at this from a global look rather than an isolated one like every other tech I've spoken to.
Here is his contact information:
Kevin Drakeford
[email protected]
843-566-8600 EXT 1789
Charleston, SC Call Center
Please email or call him with your information and make sure to inform him all of the steps that you've tried that have been unsuccessful (new phone, hard reset, etc etc).
I will try and follow up with him later in the week. Msg here if you contacted him. Hopefully we can get this fixed and be left with just an awesome working phone!
Click to expand...
Click to collapse

I haven't had any problems like that with my Verizon Touch Pro 2, that goes for the stock Verizon ROM and the MightyMike one I'm currently using.

This has happened to me a couple of times. It is VERY annoying. and i KNOW it's not a signal issue. What kind of "debugging" should i do before i email the vzw manager guy? I don't want to send an email without doing a little debugging work. That way i seem like i know what i'm talking about.
PS. i agree, this is probably not an isolated issue.

I work at a large international airport in a metro area. It goes without saying there is a ton of cell capacity in the area.
Yet I continually drop to 1X when on a data connection. I always thought this was just "one of those things" or something to be expected. You are saying it is not but a bug in the product/ software / rom, etc?

Happens to be about once every other day. And I just soft reset and it goes back to normal.... Sucks I know.

Just stumbled on this thread and thought I would comment -- my TP2 is actually on Sprint and not VZW, but I've seen this problem fairly frequently even going back to my old Mogul/Titan, so it seems to be a legacy CDMA issue. I think there are two kinds of problems, though, so I am curious to know more about what people are experiencing.
First, as you know, incoming calls or SMS must drop the phone from EVDO to 1X -- this isn't usually a problem because it should snap right back to EVDO after the 1X packets are done. However, I have seen many occasions where it "sticks" on 1X *as long as the phone is still trying to transfer data* -- such as Exchange push or streaming Internet radio. If the phone keeps trying to access the data connection, it will stay in 1X indefinitely most of the time. If the data connection goes dormant for more than about 20 seconds, it seems to finally revert back to EVDO.
The other circumstance is where it seems to just drop to 1X and stay there, and not even cycling the radio on/off seems to make a difference -- you have to soft reset.
I guess what I am wanting to drill into is how many instances are of the first time and how many are of the second. It did take me a while to realize, for example, that if I got an SMS while listening to streaming radio, the data connection was going to drop to 1X and stay there until I closed the streaming radio app. Similarly, I often get as many as 2-3 emails a minute during peak times of the day (I know, my company needs to take some valium), so the constant Exchange syncs never give the data connection a long enough "break" to get back up to EVDO. The main point is, the first type of problem is more or less a CDMA protocol issue that we're probably stuck with, while the second type seems to be a definite bug with either the radio or the OS.

I notice the issue too, but worse it will go into and endless loop of popups letting me know of the situation and the only way to make them go away is to soft reset. Dismissing the popup just makes it come back again over and over. Calling this a legacy CDMA issue is bull as none of my other phones or Blackberries, even my piece of junk Storm have ever done this. Windows mobile needs to give us a decent radio to fix this. The only Verizon EVDO capable Winmobile device I have had that did not have this problem was the XV6700 so this has to be something to do with more recent devices. It has happened on HTC and Samsung devices, so it can't be manufacturer specific. It is the primary reason I moved most of my lines over to Blackberry. I got my wife one of those new Android phones, 1st the HTC one and when she decided she wanted a keyboard, the Moto one and neither one does this.

1x stuck
Same issues as everyone else here to.
i have found when i go to start/settings/connections and launch the comm manager, do do anything just launch it it corrects the issue.
thats strange but it has worked everytime for me.

Everyone whose having this issue on Verizon. Please please please email Kevin on post #1. Having one person as the sole contact on this issue WILL help get it worked out through Verizon. Kevin was very helpful and is a Tech Support Supervisor. Thanks!

Ok verified work around that works for me I'm on day 4 and im still on a EVDO connection.
1. Com manager
2. Press 3G connection and set your network type to auto.
3. dont press ok.
4. Press the X in the top right corner.
5. Soft reset.
So far this method has "fixed" my issue as of 4 days ago. Previously I would go 1 or 2 days before seeing the issue again.

jbruce75 said:
Ok verified work around that works for me I'm on day 4 and im still on a EVDO connection.
1. Com manager
2. Press 3G connection and set your network type to auto.
3. dont press ok.
4. Press the X in the top right corner.
5. Soft reset.
So far this method has "fixed" my issue as of 4 days ago. Previously I would go 1 or 2 days before seeing the issue again.
Click to expand...
Click to collapse
I can't seem to find "3g Connection" as an option or setting under the com mananger. Am I looking in the wrong place? Which OS/ROM are you running?
I am on stock Verizon WinMo 6.1. Thanks for any help.

Sorry your right. Im running the CDMA energy rom. Yours should be stated as Data connection.
You should really consider upgrading your rom. I held out for a long time and just gave in.

I'm actually on verizon with tp2, Verizon is well aware of this issue(as far as i;m concerned). When I put on a custom rom, it showed up, however I needed to put back the default rom from verizon it went away. I put the energy rom back on and it's back. If verizon knows how to ship phones with that annoyance turned off can't we get a fix for the popups?
That pop up is most annoying!
Techitrucker said:
I notice the issue too, but worse it will go into and endless loop of popups letting me know of the situation and the only way to make them go away is to soft reset. Dismissing the popup just makes it come back again over and over. Calling this a legacy CDMA issue is bull as none of my other phones or Blackberries, even my piece of junk Storm have ever done this. Windows mobile needs to give us a decent radio to fix this. The only Verizon EVDO capable Winmobile device I have had that did not have this problem was the XV6700 so this has to be something to do with more recent devices. It has happened on HTC and Samsung devices, so it can't be manufacturer specific. It is the primary reason I moved most of my lines over to Blackberry. I got my wife one of those new Android phones, 1st the HTC one and when she decided she wanted a keyboard, the Moto one and neither one does this.
Click to expand...
Click to collapse

Posible fix for stuck in 1x!
I'm going to go out on a limb here.
I posted in a coupl eother places and got no response on this which was original phone settings before I flashed
Same normal Phone settings for #777
BUT, the other read as follows:
VZWEmbedded
Log on: emsgsm.vzw3g.com
Pass: vzw (I tried our regular password & it worked)
In networking don't select on setup ie just your #777, set it to auto.
Here's my point:
No longer receiving multiple popups for: your device is registering on a voice line
More bars Show up now
Stay in 3g longer and now the phone calls up 3g for when data needs processing and data connection goes live as it should at this point.
Was using engery rom's nov 9 stable, worked with this switch
Now using Energys 6.5.3 28002 rom & working even better.
Running the same radio that came with phone version 1.88.
While i will drop periodically to 1x it does recover on it's own and isn't staying stuck.
Don't want to even look at 1x, update weather lol it works. So I am not to sure it's a hardware issue per say (maybe both who knows) since I have gotten rid of my popups. I'm not a programmer but sounds like a programming issue since it needs the 2nd set of connection strings.
What won't fix the issue is if you are in a bad area with very poor reception. I'm in the middle of a oak grove forest at the bottom of a hill and this is working for me.
Make sure you keep the 3g push in setting on and set to auto
Give ity a try!
Any thoughts on this?
oK AFTER much confusion on ppcgeeks, I need to calrify a few things.
This is a 2nd connection that you need to add.
The GSM is data, normally phone operates in cdma but it is making use of the gsm when over seas for email. It also uses gsm locally for data.
Since adding the 2nd connection all popups are gone. data connections are better on new rom then on stock rom.
If you've made use of JMZ Provisioing you already have the 1st connection under My ISP. Just add the 2nd as noted above and under select network make sure it is set to auto. This allows verizon to switch as needed.

This has been happening to me for about the past 2 weeks. I just e-mailed Kevin. I plan to take it to our on campus Verizon store next week.
I am running a stock ROM with SPB Powershell 3.5 on top of it. EVDO comes can goes. Usually once I try to use an app that requires data (Pocketwit, Opera or even ActiveSync) it drops me to 1X and never connects. I have also gotten several PPP (error code 11) errors. Before this time, the phone had been rock solid with EVDO.
Now my ActiveSync wont even work when I am at home. It only works at work due to being plugged in via USB.
Hope Kevin can help us get to the bottom of it.

I was stuck in 1X for the last few days. My problem was resolved by dialing *228 and pressing '1' to program.

ICS data slow to connect

I am running the Zero rom and it is working great. I am having one issue but not sure if it is ICS related ot not. I am currently in Afghanistan and have edge data service. When I first started using it on GB all I had to do was create a new Access Point and only had to enter "internet" into the APN, no authentication, no proxy etc. So I instaleld ICS then when to their website (etisalat) for the APN setting. They show using a proxy but still no authentication. When I use those settings it shows that I am connected to edge but I get no data down and eventually get an error about not connetcing to the proxy. Anyway, I couldn't get it to work so I used the original APN setting but had to enable "Pap or Chap" authentication. Now it works.
But, the problem I am having is that it takes forwver to get data to connect. I mean when I leave my wifi connection, or go from a place with no cell signal to a place with signal, it takes a long time (5-30 min) for the phone to establish a data connection. I try to open my broswer or other internet programs but they just fail to connect saying no network avaiable. I try turning data on and off etc but it doesn't force it to connect. Eventually I will see the edge data connection icon showing in the top bar and it works again.
Anyone have any idea why it is slow to connect to the data? I never had this problem in GB.
Thanks

Try flashing the radio from this thread, its UCLA3, the best radio in many peoples opinion for speed and connectivity. It is gb based, but that shouldn't be an issue. I was using it with ics for a long time
http://forum.xda-developers.com/showthread.php?p=24227420

Thanks, I will give it a try.

Well that didn't seem to help. Any other ideas?
Thanks

New Motorola Defy, Major Connection Issues

Bought a brand new unlocked Moto Defy and I'm having some WiFi and data connection issues...
To start things off, I cannot get any kind of data on this phone. I'm able to make/receive calls and texts with no problem but when it comes to accessing data, it's a total fail. I've added APN's for ATT (ATT MMS, ATT PHONE, AT&T PTA), switched the 2G/3G/auto under Mobile Network Settings, and I just can't seem to get data working. I get data just fine on my At&t Samsung Focus with WP7.
Secondly, I cannot connect to my WiFi router. I've reset the router numerous times, disabled WPA security, tried different security methods, and it just doesn't want to connect. The network occasionally shows up with great signal strength but soon after disappears. I went to the same room as the router and it shows up. When I tap on it to connect, it shows "connecting" and then "disconnected". I also get a WiFi symbol in the upper left hand corner with a question mark over it.
And to top things off, I can't seem to format my WP7 memory card so I can't even install any apk's or ROMs. For some reason, the 2GB card that supposed to come with this phone wasn't even in the box!
Any ideas? Starting to get frustrated, this is my first android phone (3rd android device, first 2 were tablets) so I'm eager to mess with this thing.
Uploading a short video showing the WiFi problem.
Thank you so much!
Also, running 2.2.2

Anyone?

maxxdout said:
Anyone?
Click to expand...
Click to collapse
So I've installed Cyanogenmod 7 and was able to get to the band settings but when I select USA Band, it says "Set [USA Band] Unsuccessful.
I found a working bp_nvm_default folder for ATT, replaced original with that, set permissions, and nothing has changed.
I am at a loss of what to do now. And after installing CM7, I have no signal what so ever.
Please!!!! Any ideas?!?!?

LG G5 Sim not detected only for SMS and calls

As stated I'm using the LG G5 H830 T-Mobile variant. I am getting 4G LTE data connection and everything runs well (Not in any WiFi range) Yet for SMS and calling as well as mobile hotspot I get "No USIM card' error. This happened after wiping the system and formatting data. Rebooted recovery (as per instructions on forum) then installed the stock firmware & Patch with systemless root and xposed. After this I did factor reset when just pulling the sim didn't help. Still nothing. I reflashed just the stock firmware with TWRP and SuperSU and issue is still happening. I've disabled rebooted and enabled the phone radio. SIM is in good condition and tray as well everything is SECURE and should be good to go.
I'm assuming a new SIM might be a solution. But I'm not counting on it and with Labor Day tomorrow for me I wouldn't be able to pick one up for 2 days. So here I am...hoping someone might have a fix. I know I don't have many posts on here. But I am an experienced user....just not with the more basic of problems I guess
Thanks!!

Has anyone else experienced this yet? I'm just curious...I had it fixed for a couple days. I've formatted data and done complete system wipe. Tried it resetting phone with the COMPLETE zip and TOT using LGUP. I'm receiving texts. Not calls. Not able to send either. I've activated new sim, didn't help. LG support just told me to look into warranty. T-Mobile needless to say just wanted. Sim card does show stock tmobile short code contacts but phone number shows as unknown. Hotspot won't work. I've tried setting the phone number to the sim. Nothing.
Anyways. I don't think I messed with anything, even so I've done everything to start the phone from scratch. Going to replace it, just more or less curious at this point and maybe others have had the same issue.

I believe I had the same issue as you and it was driving me crazy. I was constantly wiping data, system, etc but my phone kept giving the message "roaming indicator off" where it should show the name of the carrier. This resulted in me having LTE data and that's it- no 3g, no phone calls, etc. I couldn't even access the mobile network menu.
What ended up causing the issue was the network mode setting under wireless networks. Keep in mind at this point I'm running a patched rom which now gives more options in the network mode menu than the phone came factory with. I have an area at work where I have to switch to 3g, GSM/wcdma preferred network setting, because although I have full LTE signal, my connection goes dead. When switching back from 3g I chose the setting lte/CDMA thinking this would force my phone to stay in lte mode due to another area on an upper floor where the phone will constantly drop lte.
Anyways this resulted in my phone saying roaming indicator unavailable, the inability to make or receive phone calls, and either the mobile networks or network mode menus being grayed out. When stuck in this mode there is no way to put the phone back into the standard "GSM/wcdma/lte" mode. Even a complete reflash won't fix it. I even used lgup, which worked for maybe a day until it force closed the phone app and went back to roaming indicator unavail. I wiped every partition and even reflashed radio firmware. Nothing worked.
What ended up fixing it was using an app called v10 hidden settings which allowed me to access the network mode menu directly and re-choose the lte/wcdma/GSM setting. Incidentally on first access to this menu through the app there are only two network settings available. Once you choose a GSM setting, the rest appear.
I'm not sure if this was your issue but I hoped this helped because this took me about a week to workout.