Hi there,
I was using my gprs until saturday but it stopped working since sunday & since then i`m in touch with my service provider & we`ve tried all possible ways to get it working & have checked all settings but it doesnt work. I`m using O2 eec also my sim card when in a different phone connects to gprs to different sites.
In the end my service provider has asked me to give a hard reset to my phone Pls help asap.
Thanks
Related
My XDA 1 phone has stopped working - no signal - can't phone - or internet or anything. It still connects to the emergency police number though - everything else works fine on the XDA. (It has ppc mobile 2002 on it.) Any ideas how to fix it?
Does this sometimes happen?
Is it the end of my device?
I live in Holland - it worked fine. I took it to England - it worked fine - it switched over to the English phone networks etc. I bought it back to Holland and it stopped working!
tried another sim in it or tried the sim in another phone ?
Did you change the network selection method?
Is it / was it set to Manual or Automatic?
If you choose a manual selectiom method and get it to scan, does it find networks?
You have to provide more info, I'm afraid.
Cheers
Ant
PS - you might get more help if you'd posted it in the Wallaby section instead of in General.
I have used the sim card from my "non-working" xda1 in another phone and it works. I have used a sim card from another phone which I know works, in my ."non-working" xda1 and it won't work .
I have set my xda1 to manual configeration, and it finds networks, it says available networks: KPN and Libertel, (I am in Holland). So I guess there must be a signal to and from my xda1. (Is that right?)
It doesn't give "telfort" as an available network. which is my simcard network. The xda1 says it is o2 uk all the time. Is it possible it still thinks I'm in the Uk and doesn't switch over to Dutch networks?
I'm in over my head with this...what should I do?.
Go to settings/phone, choose "network" then choose "find network", this should give a list of available service providers, once you have found the one you need, choose it, if it is already set for automatic it should have already done this. If this doesnt work then it would appear to be a blocked phone, is there any reason for it to become blocked? I bought 2 xda phones and both became blocked because people had claimed on insurance, once they pay up they block the imei so it cannot be used again.
Tony Chapman said:
My XDA 1 phone has stopped working - no signal - can't phone - or internet or anything. It still connects to the emergency police number though - everything else works fine on the XDA. (It has ppc mobile 2002 on it.) Any ideas how to fix it?
Does this sometimes happen?
Is it the end of my device?
I live in Holland - it worked fine. I took it to England - it worked fine - it switched over to the English phone networks etc. I bought it back to Holland and it stopped working!
Click to expand...
Click to collapse
Mine also, I live in the philippines, still I don't get any signal but before I upgrade it I have everything...pls help us...
When I got my HTC Touch Cruise, I put in my Vodafone SIM card. It did not mention anything about 3G, and internet was slow as hell (GPRS)
After Opera got stuck, and I hard resetted the device, I found out the 3G network was connected. I was happy with 3G and HSDPA. Now my connection was of a real good use.
But, when I switched it into airplane mode today, and then out, it only found GPRS network. That's strange.
I thought it was a temporary problem which would go away with a reset. Not.
Maybe if I'd try Manual network selection... Also no solution.
Now I am fed up with this. I already called Vodafone, they tried their best but couldn't help me any further.
Does this mean I have to hard reset my device again to use the 3G connection again
I had the same problem, when i called my carrier, they didn't know anything about the Polaris (including that it even exists)... But, the Hard Reset fixed it, and has been working like a charm after that. At first i thought it was a registry edit caused the problem, but couldn't reproduce it.
I Got the same problem afte ruse the "plane configuration" but after a hard reset nothing happened...
any idea?
Hi RobbinM,
This could be a number of things relating to your device your SIM or our network. There are a few things you can try to rule out some of these first.
Try doing a full manual roam first by selecting another network on your phone and then choosing Vodafone UK to update. Then try to reconnect to 3G.
After that, try your SIM in another 3G device to see if you're able to connect with that. If you are then it's likely to be a phone problem. If it still doesn't find 3G then you could try another SIM in your phone for Vodafone and see if that connects to 3G, if it does then it is possibly a SIM problem.
The only way to rule out a network problem would be if you can connect to 3G on another phone with your SIM.
After trying this, if you're still unable to connect to 3G at all with your SIM or another phone and SIM, we'd need to take a look at your account and check for possible 3G faults in your area.
To get in touch you can contact us using our online contact us form here on the Vodafone.co.uk website here. In the body of your e-mail somewhere use the code FIT135, this will then route the e-mail to our queue here to work for you. Remember to put the info in the contact form relating to your Vodafone mobile number, we'll then be able to have a look for you and get back without having to ask you for more info first.
We'll look out for your e-mail. Good luck with the tests above. Perhaps include the results in your e-mail to help us diagnose the problem.
Hopefullyuseful
Vodafone UK
Hopefullyuseful said:
Hi RobbinM,
This could be a number of things relating to your device your SIM or our network. There are a few things you can try to rule out some of these first.
Try doing a full manual roam first by selecting another network on your phone and then choosing Vodafone UK to update. Then try to reconnect to 3G.Did that, no solution
After that, try your SIM in another 3G device to see if you're able to connect with that. If you are then it's likely to be a phone problem. If it still doesn't find 3G then you could try another SIM in your phone for Vodafone and see if that connects to 3G, if it does then it is possibly a SIM problem.SIM is OK, tested in another phone and found to be working
The only way to rule out a network problem would be if you can connect to 3G on another phone with your SIM.worked like a charm
After trying this, if you're still unable to connect to 3G at all with your SIM or another phone and SIM, we'd need to take a look at your account and check for possible 3G faults in your area.That would be nice
To get in touch you can contact us using our online contact us form here on the Vodafone.co.uk website here. In the body of your e-mail somewhere use the code FIT135, this will then route the e-mail to our queue here to work for you. Remember to put the info in the contact form relating to your Vodafone mobile number, we'll then be able to have a look for you and get back without having to ask you for more info first.I live in Holland, so perhaps I need to use another e-mail form
We'll look out for your e-mail. Good luck with the tests above. Perhaps include the results in your e-mail to help us diagnose the problem.
Hopefullyuseful
Vodafone UK
Click to expand...
Click to collapse
I also tried hard reset like 5 times, in different ways, with or without SIM installed when resetting.... Still no 3G.
I contacted vodafone here, they told me it was a problem in the phone itself. But I'm not sure since a hard reset didn't solve anything.
i tried out hsdpa/3g for the first time last night by turning on data connection in comms manager .. but all i got was errors when dialing? do i need to input anything in the proxy/modem connection settings?
help please
thanks
just rang o2 who said the HTC phones likewise blackberry phones are not compatible with O2 payg for internet servies :S i asked why they were then find for contract but was told that there are difference settings for payg/contracts which will only work with the appropriate sim. ... what can I do now? Is this going to be the same for all network's payg options?
please help ... anyone who is on a payg contract wth a sim free raphael or with any other suggestions.
thanks
thats a lot of rubbish!
go to settings >connections> ad new connection
use payandgo.o2.co.uk (or payasyougo.o2.co.uk dont remember) as acces point, payandgo as user password as paswword . thats it. if it doesnt connect use 193.113.200.195:8080 as proxy
i have to say that i've got terrible connection with o2 3g! keeps catting connection to the net (not actual connection) you have to disconnect anc connect again. i dont know if it is network or phone
Hi,
I'm Using the HTC Touch Pro on the Dutch "Telfort" network, but because this is actually the KPN network the Touch pro, is always using roaming options.
When using activesync to connect to exchange server for direct push (3G), the phone will not stay connected. Selecting "Use above settings when roaming" On the activesync schedule page doesn't seem to work.
I tried some registry options, to never ask roaming questions but I think those are for regular mail accounts.
is there a way to:
*) Trick the phone into thinking it isn't roaming
or
*) have the phone not disconnect or use EXACT settings when roaming.
When I switch simcard with a dutch T-mobile or Vodafone, Activesync will work just fine.
If your sim-card is an old Telfort card, requesting a new sim-card may solve your problem.
I could try
I could try and see if that will solve my problem.
But I really doubt it. I just signed for this contract 2 months ago. (only active for a couple of days now)
If there are any dutch Telfort users here with a raphael (touch pro) and can confirm that their phone isn't thinking it's roaming I would like to hear that. maybe there is still some hope left
Hi
I found the said phone in a field !!! at a music festival....
I unblocked the phone in shop so it would take my Vodafone sim..
It worked for 2 days and now i cant make or receive calls, texting etc
I have tried to search for a network provider but when its finished trying to register to Vodafone etc it says sim card doesnt allow connection to the network
i have tried going into factory settings to no avail....
have tried galaxy toolbox but straight away as i click onto it says 'failed to acquire ROOT access!'
very forceful hey !!! haha
am running out of ideas and am not a tech guy although i do want to learn more now.
Do u think the person who left the field has done something via their network provider that has done something to the phone
I am in England..... thank you for your time