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HTC S710 ActiveSync error: Bad request from mobile

Hi,
Have a new HTC S710. Want to setup an Activesync with my Exchangeserver.
When the sync starts, in big black text I receive the error:
BAD REQUEST FROM MOBILE
When doing a Google on this error I get very few hits. Maybe someone on these forums can be of help.
It's a WM6 smartphone with a Vodafone contract

Same problem here,
Did you allready find a solution ???
I have exactly the same setup as you described and the same problem
active sync does work on my mobile when i use "sync now" but i get the bad request error message.
Hope for a solution because the support of vodafone sucks !!
greetings
Frank

same here
For 2 days now i have a vodafone sim installed on my HTC Touch PRO. everytime i want to sync my phone to exchange i get the error "bad request from mobile". 3 days earlier i had a KPN / Telfort connection. Never had any problems!!!! But with Vodafone i do, does anyone have a solution?

AT&T email sync problem

Ok so I flashed to WM6.1 got everything finally going and decided to get my email setup. Got my yahoo mail account and my gmail account started then tryed to sync and keep getting this message:
Dialed: isp.cingular
Cannot connect for an unknown reason.....
I think i need to manually set something up, possibly "My ISP" in settings. Can someone please inform me. I searched, but couldn't find a thing on 6.1 and AT&T.
Thanks

http://www.wireless.att.com/support/deviceConfig.do?content=KB84444.html
Here are the settings you should use.

trying to locate the ATT proxy manager.....anyone have it close by?

It sounds like the same problem I had.
You need to change the advance server settings on the individual accounts to use medianet. You can find the setting in onhthe Outgoing mail server page when you are checking the setting on the email accounts.

http://wiki.xda-developers.com/index.php?pagename=XDA-LiveTiltAddonFiles

changed settings and rebooting as we speak.

now I get this message
Cannot connect with current connection settings

tried to remove and restore proxy settings with no luck

having the same issue, any more ideas out there?

I had this problem also.. this is why I went back to 6.0

ok so with WIFI connected I am able to sync my email. when I set the connection to Media Net, Work, and The Internet I get the error sync message. I have removed and restored proxy.
anything else?

I think there could be a larger problem. My Internet stopped working late Tuesday (Feb 5, 2008) afternoon. A quick perusal of the Kaiser and Kaiser upgrading etc. forums in looking for a solution to my problem suggests others may be experiencing the same thing.
Can only get online using PIE
I cant use AT&T internet on certain apps?
Opera Mini works but not PIE?

Internet stopped working on my Tilt at around 8pm PST today. Seems to be working fine now though.

Similar problem here
Running Dutty 6.1 Beta. 2 yahoo accounts, 1 gmail - tried auto and manual IMAP configuration. None can connect using MediaNet. However, both Internet and Outlook push from exchange server work fine.
Turn on Wifi, then Yahoo/Gmail work. Connect through USB ActiveSync, then Yahoo/Gmail work. Very strange...

Hey guys, its not an upgrade issue, its a network issue, here's some more info over here: http://forum.xda-developers.com/showthread.php?t=366104

ok so with everything set to connect via Media Net I get not connection, still get the error.....WELL.....this morning I work up and the phone had sync'd?
What the heck? So i am guessing the connection is set correct, maybe I just have a stubborn phone? I will test and try things out today

I had the same problem Post 2 and 4 fixed my problem.

flugpop said:
I had the same problem Post 2 and 4 fixed my problem.
Click to expand...
Click to collapse
I can't believe I missed that setting! That was it! It was default to "The Internet".

dragonacc said:
It sounds like the same problem I had.
You need to change the advance server settings on the individual accounts to use medianet. You can find the setting in onhthe Outgoing mail server page when you are checking the setting on the email accounts.
Click to expand...
Click to collapse
Thanks for this post, dragonacc, you just saved my butt after I installed a new ROM!!

I had the same issue moving to Dutty's DualTouch v4, so it has nothing to do with 6.1 vs 6.0. It was the "by default" setting. Turns out that streaming media and Pocket Outlook were trying to use the "My ISP" setting rather than MediaNet. Fixing the default fixed it for them, too.

[PATCH] Sending email problem is HISTORY!

short description of the problem:
sending of emails would fail whilst you could receive emails.
I had the same problem. It can work normally for weeks and suddenly stop and again eventually start working again....
Applying this patch will fix this. I tested it and it works
Overview from microsoft.com
Overview
This behavior is associated with a feature that was introduced in Windows Mobile 6.1. It provides a way for users to send e-mail through an alternate outbound e-mail server provided by their mobile operator in the event that the default outbound e-mail server becomes inaccessible.
The problem occurs if a mobile operator doesn't use this feature, and therefore doesn't supply a value for the alternate SMTP address. When the mobile device fails on any attempt to connect to the e-mail provider's default SMTP server, Windows Mobile 6.1 automatically loads the value for the alternate SMTP server—which in this case is blank. The e-mail account configuration details are then corrupted, which results in loss of the ability to send e-mail with that particular e-mail account.
With this fix, the feature is patched to ensure that Windows Mobile 6.1 takes appropriate action when it detects a blank value for the Alternate SMTP server.
Note: After you apply this hot fix to your mobile device, the messages that have been sitting in the Outbox folder of your affected POP and IMAP e-mail account(s) will be sent. Since these messages could be out of date, you might not want to send them now. You can keep these messages from being sent by navigating to the Outbox folder of these accounts, and then either delete them, or move them to another folder. On Windows Mobile 6.1 Professional devices, you can access account folders by tapping the folder drop-down located in the upper left portion of the message list. On Windows Mobile 6.1 Standard devices, you can access account folders by pressing the Menu soft key, and then selecting Folders.
DOWNLOAD HERE
http://www.microsoft.com/downloads/...d2dd-44f2-86e5-1e53aad7fb7a&displaylang=en&tm

Everytime I tried to install it using the cab file, the Touch Pro will soft reset. Anyone encounter this?

programatix said:
Everytime I tried to install it using the cab file, the Touch Pro will soft reset. Anyone encounter this?
Click to expand...
Click to collapse
Mine did the exact same thing after I was prompted if I wanted to run it.
Go check your add/remove programs and see if the KB is listed there; on mine it was after the first reboot. Maybe the installation only takes a second and soft resets right away?

i think it was intended to do this..
microsoft always wants you to reboot your device/pc after updating..
my also soft-reset but afterwards the problem was gone

I tried to install the CAB file, but I get this error.
This update cannot be installed on this version of Windows Mobile. Current: 6.1 AKU 1.5.0.0 Build 20273 Platform 2
Anyone knows what the problem is? Thanks!

Anyone actually have this work? I've been having this problem since day one... I hard reset today and installed the hotfix immediately and it still happens. 1st email using imap on gmail will go through, the next will fail and that's the end of it. I have to delete the account and re-create to get one more email through before it starts failing again.

I have already tried this patch and still cannot send email, the error says something about making sure my user information is correct and try again.
I am thinking that it is my email client (AKO..military) that will not allow sending from imap/pop in order to keep tabs on security.

mharrissmith said:
I tried to install the CAB file, but I get this error.
This update cannot be installed on this version of Windows Mobile. Current: 6.1 AKU 1.5.0.0 Build 20273 Platform 2
Anyone knows what the problem is? Thanks!
Click to expand...
Click to collapse
I am also facing the same issue. did u get it resolved?

Make sure your carrier doesnt have a different SMTP setting for mobile phones. Some do some dont.
I have this issue on my laptop, when i tried to send from my home internet i can not use and SMTP for a specific account, but at work I can. When we investigated it, we found that our work internet connection allows various SMTP's all on the same service, but on our home we could only use the home SMTP. BOth internet connections are on the same ISP it was jsut a setting they have for work and home connections that we had to work around. It might have some of the same issues on mobiles.

Did anyone managed to get it resolved? I have this patch installed but still cannot send email. There is no SMTP problem, I just can't send it :/

The only way I've ever been able to resolve it is to delete the account, and then created it again.

I've had the same problem.
I tried the microsoft patch AND it didn't work!
I can receive email but cannot send it.
When we changed our ISP at work from Orange to TalkTalk we couldn't send anymore using our Orange SMTP, apparently, when you send email, you can only send through your Internet Access Provider's outbound (SMTP) mail server.
So I tried the same with my v1615
Instead of using smtp.talktalkbusiness.net, I changed it to send.vodafone.net (I'm on vodafone obviously) and it works! (so far)
Possibly, you may be able to find your networks smtp?

email problems

hi,
i am having an issue on my TytnII where i cannot get my email to download from Yahoo.
in pocket outlook, almost mediately when i click send/receive i get 'error syncronising' in bottom left hand corner then a bubble appears with 'cannot connect : cannot connect with current connection settings....'.
any idea whats causing this?
i can get web access no problems and all other comms seem to work fine. Just can't get email to work.
any help appreciated!
p.s. my phone is a UK O2 Stellar (unlocked) and i'mm on t-mobile, dunno if that makes any difference. Standard 02 ROM i think.

if you're positive that your out and inports are set correctly
and ssl and the likes are set correctly
then maybe your cellphone network may be blocking those ports
in which case you can try the same using wifi bluetooth or usb to performe
the same operations

using Wifi i can get a bit further so there is definately and issue with my email contacting the mail server via GSM.
But i think there are also issues with my setting so i will try that first, when i get it working solid through wifi i will try to sort the GSM issues.
thanks,

i have it working fine over wifi now but still having same issue with GSM.
any idea how to resolve? change ports?
i had email working fine on my old phone (hermes) using same SIM and email address.

hi,
i am still experiencing the problem listed in the initial post.
I can connect to internet and browse websites, can access mail on yahoo website, MMS and SMS both work fine but still get 'error syncronising' and 'cannot connect : cannot connect with current connection settings....' when i try to use pocket outlook to download my POP mail.
it works fine when usig WiFi so must be an issue to do with the setting that pocket outlook uses for connecting to web but i cannot see where i can change this.
any help appreciated.

all the experts on this forum who know WM inside out and noone has even a suggestion to help with this problem?
sorry if it is too simple for you, but quite simply, i don't know how to fix it!

Hmmm,
I would say you answered your own question! It just looks like your GSM network provider is blocking this ports since your email settings seem to be correct (otherwise it would not have worked via Wi-Fi either!), so, you will have a hard time finding a solution.
However, here a not-so-convenient workaround:
If you can access other (non-YAHOO) pop-email accounts, try to forward all incoming YAHOO email to that email account, then set also your outgoing messages regarding to the functioning pop email account but as reply email use the YAHOO.
Try to contact your GSM network provider's technical stuff to verify your settings / ports. If they can asure you that this ports are not blocked, well, then there is only 1 other party to contact: YAHOO themself!
If you are a paid YAHOO SUBSCRIBER and you upgraded to the pop email account at YAHOO, they might be able to walk you through. If you use only YAHOO's free email: the free service does not work with pop email clients - only via their webmail.

hi,
thanks for the suggestions.
i am fairly convinced it is nothing to do with Yahoo as i can access when using wifi so that rules them out (no?) it also confirms the pop settings etc are correct as i can send and received mail with no problems.
using GSM I can access the rest of the web and i have previously used the same sim in another WM device to access email with no problems so forbidding a change to t-mobiles policy at exactly the same time as i switched phones i think it leaves only the phone as the possible cause.
i have tried t-mobiles technical helpdesk who are still to get back to me after 3 days... i am not holding my breath.
i think it may be something to do with it being an O2 phone/ROM and that it may be trying to connect using their settings when using email? does that sound reasonable?
i will flash a new ROM in the new year when i get new satnav software to replace the dodgy copy of TomTom on the device when it was delivered. hopefully that will solve it.
Thanks for your help.

Problem with Yahoo Mail

I'm usually not one to start new threads, and believe me, I've searched for this issue and can't find it anywhere. If I haven't searched well, and you can provide a link, please do. Here's my problem:
I have a Yahoo mail account setup on my Vodafone (UK) branded Touch Pro (stock ROM), and I have a very odd issue. When on wifi, I have absolutely no problem sending and receiving emails. It connects, logs on, and does it's thing perfectly. However, when trying to send/receive email from this same account using regular data connection on the phone, it connects, and when trying to log on, prompts me to "Check user name and password and try again" I even re-enter my password, and still no go. Now here's where it gets really odd - sometimes (although it's rare) it actually does work through the data connection and sends/receives fine. I can't seem to figure out what's different about the times it works, and doesn't work. It has worked when I'm not roaming, and usually doesn't work when I'm not roaming. It has worked when I'm roaming, and mostly doesn't work when I'm roaming. The only pattern I've been able to figure is that it has never worked when receiving a 3G signal, and sometimes works when receiving a 'G' signal.
Anyone experienced anything similar?

I'm in the US on att and get the same problem every now and then. Yesterday I successfully downloaded my email and then 5 minutes later it was saying my password or name was incorrect. This morning it is working again.
I have no idea what is going on, but it does get annoying.