Related
Hi Folks,
I know, there are so many postings about problems with the Palm 750v and Blackberry Connect. But because I desperately need help and I can not find a solution for my problem, I raise this question again.
My device:
Treo 750v from Vodafone Germany
Software-Version: TREO750-1.16-VFD (latest one)
Firmware: 1.12.0c.00
For Blackberry I am using the software which Palm and Vodafone promote on their homepage.
Blackberry-Version: 2.1.1.31
My company has an Enterprise server an everything is set-up properly.
NOW THE PROBLEM:
Once it starts connecting to the server, after the message DatecTunnel is available it is going to turn to: NO CONNECTION and this is not going to change.
By the way, the PIN is generated without any problem or failure again.
Pls Folks try to help me, because otherwise my destiny will be that I will be forced by the company to change to a BB device :-( So guys, this is a real emergency case.
Looking forward to your kind reply.
Bye
Dirk
dhuels said:
Hi Folks,
Treo 750v from Vodafone Germany
Software-Version: TREO750-1.16-VFD (latest one)
Firmware: 1.12.0c.00
For Blackberry I am using the software which Palm and Vodafone promote on their homepage.
Blackberry-Version: 2.1.1.31
Click to expand...
Click to collapse
With firmware 1.12.0c you have to use the client 2.1.2.52 attached in this thread:
http://forum.xda-developers.com/showthread.php?t=304670
Hi, thanks for your suggestion. I tried it, but it did not work either.
Any other idea ? I am getting mad about that.
Thanks in advance for your kind help.
Dirk
Hi, I re-install everything, soft reseted and now it connects. This is the first step, but still I can not receive and send any mail. Any idea ?
You have to cradle the device with the BlackBerry Desktop Configuration Tool for Windows Mobile on a PC within your company network. This way you connect to your companys BES and get the service books you need.
Sorry, maybe I did not mentioned it. I did this already, but still, no success.
maybe I have to use a different version as well ?
Do you have service books on the device? Check the settings in start >> system >> blackberry.
Normally when you start the BB connect desktop and click on connect, you have to generate a key by moving the mouse. Then your calendar is loaded to the device. Did that happen?
Yes, services are booked. I generated the key and calender was loaded. that is all fine. but still no emails are delivered
Delete the service books (should be 3: ALP, CMIME and CICAL). Then cradle the Treo again and click on connect. Calendar is loaded and key generated.
Plug out the device and make sure that no other programs as Active Sync or Internet Explorer are running in the background (check in task manager on the Treo). Then go to blackberry settings and use the option "register now"
Did it, but no change. The only thing I realized, that a key was not generated, by moving the mouse, because system did not asked for it. But when I see the BB Desktop Software, my PIN is still there. Maybe how to clean the BB Desktop Software ? I de-install and install it again, but the PIN is still there. Does it has something to do with that ?
To make sure that everything is fine on your side, do the following:
Uninstall the Desktop Configuration tool.
Then install this version:
http://sems.org/content/download/bbc4/activesync_bbconnect_desktop_setup_4.0.0.17.zip
Don' t use the default path, change it to another one.
Uninstall the BB client from Treo.
When asked if you want to preserve configuration settings, check no.
Reboot the Treo.
Install the BB client again.
Reboot the Treo and when you are connected do register now.
Then cradle the Treo to the new desktop tool and click configure wireless device.
If you still get no emails then, there is a problem with the settings of your user on the BES and you should contact your BlackBerry administrator.
Hi !
I checked with my Admin and with Vodafone. Finally it was a problem on Vodafone side.
That is the comment from VF: I have checked the Phonenumber. The User uses a Palm-Device, and on the RIM-Database, was the Device a Prosumer-Device.
So I changed the settings on the RIM-DB, and resend the necessary Servicebooks. The Device should work better now (maybe make a Softreset from the Palm)
After that and a soft reset all works great.
Thanks for your kind help, which I appreciated a lot.
Dirk
dhuels said:
Hi !
I checked with my Admin and with Vodafone. Finally it was a problem on Vodafone side.
That is the comment from VF: I have checked the Phonenumber. The User uses a Palm-Device, and on the RIM-Database, was the Device a Prosumer-Device.
So I changed the settings on the RIM-DB, and resend the necessary Servicebooks. The Device should work better now (maybe make a Softreset from the Palm)
After that and a soft reset all works great.
Thanks for your kind help, which I appreciated a lot.
Dirk
Click to expand...
Click to collapse
Hi can you explain how you changed the RIM-DB settings? I have the same issue changing from an E61 trying to setup a Voda 750v
RFBakeruk said:
Hi can you explain how you changed the RIM-DB settings? I have the same issue changing from an E61 trying to setup a Voda 750v
Click to expand...
Click to collapse
Sorry, I can not tell you, because my ADMIN did that in co-operation with VF. But it seems, that if at VF side your device is registered as a BB it will not work, therefore there must change it. Call your ADMIN and VF and tell them that you are running the BB service with a WM device and tell them it's a PALM Treo.
Dear all,
Thanks for all your effort that I can avoid to throw away my DOpod900. recently I download
CEOS5.2.1708(Build 18505.0.7.0)
ROM 2.07.00WWE
Radio 1.18.00
Protocol 42.56.P8
Also I install CE-STAR to be able to use T-Chinese & Japanese.
AT the beginning it's working well although hung-up quite frequetly but recently does not hung-up but I cannot sync with my Note-PC(Vista), I un-plug and plug many time but Activesync does not activate and even I re-boot the Dopod900 or re-boot my PC but still the same.
I cannot sunc with my PC for over 2 weeks and many schedule cannot confirm from Dopod900. please if anyone know how to fix this problem, please help !!!!
Regards
When I plug my TyTN II to my laptop or pc, The active sync icon starts to lookup, but after 1/2 minits i get screen that it was failed to connect. I have this problem since trying WM5Storage. Does someone know how to fix it?? Cause I want to upgrade to dutty's newest rom.
Ps. It does sync with my exchange server but not local with a pc or laptop.
You should check if WM5 Storage is activate (left soft key in the program screen), if yes you should deactivate before connecting with ActiveSync.
I don't know if you have to restart the device, probably yes...
Ciao.
Ensure that usb advance connection tab is unchecked in connection settings,
also you can sync when using wm5torage so you have to disable probably have to restart both computer and device.
If it doesnt work un-install mobile device centre and re-install again, ensure you back up your pims first.
See if it works.
It seems wm5torage mess something up in your connections
let me know if those works
Dear Sir
This is the fastest rom I have ever had in Kasier, whilst the Xt9 did not work but I have deleted it. I noted no issues from the functions I used to use.
Good work!!
leochan2005 said:
Dear Sir
This is the fastest rom I have ever had in Kasier, whilst the Xt9 did not work but I have deleted it. I noted no issues from the functions I used to use.
Good work!!
Click to expand...
Click to collapse
My friend told me I had a much faster rom in november and nothing compares to it
adreyanholley said:
I know this has nothing to do with the topic but Dutty could you make a rom for the Hermes because I love the roms but are not able to use them?
Click to expand...
Click to collapse
There are lots of great rom in the hermes forums, Maybe in he new years I havent got a hermes but I might do one for old time sakes. fingers crossed
I too am having problems sync'ing my Tilt. When I go to uncheck the "advanced network functionalilty" in USB to PC, I get "Failed to disable RNDIS to use Serial"
Please help!
I found an answer after googling "Failed to disable RNDIS to use Serial", where someone mentions a bluetooth COM entry they found and deleted that solved it.
So, I look, find a COM entry from when I was playing with my (old) bluetooth GPS, deleted it, and now I'm able to uncheck the setting.
Now to see if I can finially sync with my PC...
Nope, can't establish a connection with my PC! I'm running Active Sync 4.5 on XP. I tried on Vista, only to learn that wont frigging work either. Any ideas?!
Yankee802 said:
Nope, can't establish a connection with my PC! I'm running Active Sync 4.5 on XP. I tried on Vista, only to learn that wont frigging work either. Any ideas?!
Click to expand...
Click to collapse
I am also having trouble with Vista...But I am able to have my Tilt Sync on Windows XP. I think I might have an issue just with Vista but it appears that yours may be phone related. Have you tried a hardreset on your device?
alltheway said:
I am also having trouble with Vista...But I am able to have my Tilt Sync on Windows XP. I think I might have an issue just with Vista but it appears that yours may be phone related. Have you tried a hardreset on your device?
Click to expand...
Click to collapse
I have this problem in XP, windows server 2003, vista. Also on diffrent computers + laptops.
Yankee802 said:
Nope, can't establish a connection with my PC! I'm running Active Sync 4.5 on XP. I tried on Vista, only to learn that wont frigging work either. Any ideas?!
Click to expand...
Click to collapse
Did you find a fix yet?
Nope, I realy don't want to do a hard reset, but might friggin have to.
I was hoping to find another soloution.
I will say this, last time I was able to sync anything, it was my 8525 before I flashed a WM6 ROM, but I know it's not a WM6 - XP compatability issue, others here have no problems. I know Vista has issues, so I'm not even worried about that right now. My Tilt still has the factory ROM, and still others have the same setup with no problems. I can't tell you how mad I'll be if I do a hard reset and it still doesn't work!
Would be nice to be able to copy the pim.vol to/from the memory card and have Outlook be able to import the databases from it.
im having same issue with wm6 ever since flash but wing and mda still sync running wm5 think its some sort of hardware issue havent been able to find anything on it though if you figure it out please post..... by the way i tried hard reset didnt work
HTC TYTN - Not Synching
Hi all,
I have HTC TyTn, which was syncing fine with my laptop. recently it stopped synching. i thought it could be an issue because of the my OS. i have reinstalled my PC OS and it still doesnt work.
any solutions to make it work without hardreset as i have got a bit of data on it to save before i do anything with it.
SFProphecy said:
Hi all,
I have HTC TyTn, which was syncing fine with my laptop. recently it stopped synching. i thought it could be an issue because of the my OS. i have reinstalled my PC OS and it still doesnt work.
any solutions to make it work without hardreset as i have got a bit of data on it to save before i do anything with it.
Click to expand...
Click to collapse
Dunno, I had never witnised this problem. Always had synced with all my devicec. Try the HTC helpdesk and if they can't help you they will tell you a hard reset aswell
Unable to sync using USB...
When I sync using Bluetooth, all is fine & dandy. BUT. When I plug my Tytn II (MDA Vario III) into my USB port, it starts installing a new "Windows Mobile Remote Adapter" (I run Vista, with Vista SP1, BTW). This fails, with a message "The required registry key is missing"? I have tried removing any trace of Windows Mobile Device Center, reinstalling that, installed the MS driver update, no joy. Obviously,Vista being a Microsoft OS, it doesn't tell me WHAT THAT bloody registry key is/is suposed to be!!! Help?
I have tried a few of the different 6.1 ROMs available for Kaiser.
I am having on recurring problem with ActiveSync though.
My situation ... I have my own laptop at home running Vista business and Office/Outlook 2007 At work I have a laptop running XP with Office/Outlook 2003.
On 6.0 ROMs all was fine. With the 6.1 ROMs, It will not let me sync my phone to both machines (to keep my calendar and contacts in sync) It will let me set up the phone at home, and then sync fine at work, but when I return home, I get a "ActiveSync has encountered a problem on the desktop", the same with me initially setting up at work first. The only solution I have found is to remove the sync pairing on the computer, and then re-set-up the phone with the computer - this hardly being ideal.
Has anyone else experieced the same thing, and/or found a solution to this?
Thanks for any help offered, otherwise I guess I am back to 6.0 ROMs.
Very common solution with syncing is settings->connections->usb to pc, and then uncheck. try that. you would have found this out if you searched first. If this solution doesn't fix it, then must be a unique problem.
Pisquee said:
I have tried a few of the different 6.1 ROMs available for Kaiser.
I am having on recurring problem with ActiveSync though.
My situation ... I have my own laptop at home running Vista business and Office/Outlook 2007 At work I have a laptop running XP with Office/Outlook 2003.
On 6.0 ROMs all was fine. With the 6.1 ROMs, It will not let me sync my phone to both machines (to keep my calendar and contacts in sync) It will let me set up the phone at home, and then sync fine at work, but when I return home, I get a "ActiveSync has encountered a problem on the desktop", the same with me initially setting up at work first. The only solution I have found is to remove the sync pairing on the computer, and then re-set-up the phone with the computer - this hardly being ideal.
Has anyone else experieced the same thing, and/or found a solution to this?
Thanks for any help offered, otherwise I guess I am back to 6.0 ROMs.
Click to expand...
Click to collapse
Thanks for your help - does seem to be working.
I did search before posting - solutions suggested that I found included deleted sync partnerships, reinstalling office, repair office, deleting pst files ... this solutiuon I did not find.
Well, tried the solution given above - synced fine at home this morning, and at work, but upon returning home the error has returned.
:-(
Pisquee said:
Well, tried the solution given above - synced fine at home this morning, and at work, but upon returning home the error has returned.
:-(
Click to expand...
Click to collapse
CHeck which USB cable you are using to sync. There was a massive post a while back around the issue of using non-HTC cables. I was also a victim of this. A standard USB cable has to much space around the connector and can cause it to damage the connector on your Kaiser.
I tried all the solutions mentioned and only when I used to HTC cable could I eventually sync.
It didnt completely solve the issue - my laptop has dual boot - vista and XP and I could only get it to sync with XP. Eventually that didnt work either (the connector must have get more damaged) and I had to send it back to HTC for repair.
Interestingly, when it came back I had no problems syncing with either. I have changed no settings and then last night I could not sync again. I unticked the advanced functionality in the USB to PC settings and it fixed it but why did it suddenly start happening? I havent changed any settings.
If you are woried about damage to your USB connector, have a look at the pin at the bottom of you Kaiser and see if it is straight or crooked.
I also think its a really bad idea that they put the soft reset button so close to the USB connection - how many of you have accidentally pushed the stylus into the connector when trying to soft reset your device? I have a few times and I'm sure this didnt help.
The answers arent always straight forward and its really pathetic to keep bashing people with READ THE WIKI and SEARCH THE THREAD when it is a genuine question requiring thought and support.
Better not to post at all than just to attack someone and waste everyones valuable time and take up room on a thread.
Well, having gone back to 6.0 ROMs, syncing between my Kaiser and my home and office computers is working again.
So, will stuck with 6.0 until some more official 6.1 ROMs are released I guess.
It's working for me
Pisquee said:
Well, having gone back to 6.0 ROMs, syncing between my Kaiser and my home and office computers is working again.
So, will stuck with 6.0 until some more official 6.1 ROMs are released I guess.
Click to expand...
Click to collapse
I'm not sure what's wrong with your computer but it's not a WM 6.1 problem. Since I started testing new ROMs, I've connected my TyTN II to 3 different computers, using 2 USB-MiniUSB cables (none the HTC supplied one), 2 computers had Windows XP, one had Vista. It was detected and configured by Activesync or WMDC every single time.
I have tried Dutty's, Sleuth, UDK, NoThrills, L26, MobileVista... It worked every single time on 3 different computers.
I don't know either, but moving back to 6.0 ROMs has made the problem disappear. I tried a number of 6.1 ROMs and they all gave the error of not wanting to sync to more than one computer - they would pair up fine, but on syncing would throw up errors and not sync, for example would be set up fine at home and synced, then go to the office set up and syn fine, but on return home wouldn't want to play anymore.
I just hope when official releases of 6.1 come out that they will work properly.
Ok this has worked for some with sync issues. Give it a try.
With Phone diconnected from computer:
Delete partnerships on Device and on computer.
(On Phone)open regedit and go to HKLM/ident
edit Name to HTC-8900 (for tilt) or HTC-TYTN_II (for kaiser)
edit OrigName to HTC-8900 (for tilt) or HTC-TYTN_II (for kaiser)
Power Off (not reset) and wait 30 sec then repower
(on Computer)Go into task manager and close wmdc.exe
go to your computers control panel and open sync center (same icon as old activesync)
Open WMDC
Plug Phone in via USB
Once it starts be sure to name partnership the same as your device ID
Please post if it works. If not there have been a few other methods that may work.
NOTE: if you switch between vista and xp, activesync has a random tendancy to overwrite the device name to something like windowsmobile72 which messes up the sync with WMDC. Changing the device name ussually fixes this issue if it occurs.
For no apparent reason, Activesync (4.5 5096) of Outlook on my TC (standard ROM see below) has stopped working. Outlook email/contacts/diary not getting synced.
After plugging USB in a message says 'Sync cannot be connected succesfully...try again... and run troubleshooting..'. But Activesync/Help/Troubleshooting/Reporting says there is nothing wrong! Indeed, I can still explore TC and card, sync other software (e.g. Media Player, TomTom Home, eWallet etc).
But I can't get in to the ActiveSync/Options menu to check out the relationship. Have soft reset TC, turned off PC firewalls etc, but nothing helps. Little puzzled because it all worked fine for the past 2 months and I wasn't even playing around when it decided not to work!
Any ideas please?
Thanks,
CI
Touch Cruise
ROM vers: 1.25.405.1 WWE
ROM date: 12/11/07
Radion vers: 1.58.21.23
Protocol vers: 25.65.30.04H
had the same problem some time ago. changed the cable and everything was fine.you could also try uninstalling and reinstalling activesync.
Jackster
Thanks. Cable was OK, but uninstall/reinstall of activesync worked. indeed speeded up activesync and fixed a lot of other minor secondary problems while it was at it would recommend it for all every now and then. strikes me that activesync is one of the those bolt-on bits of MS obeseware that needs regular maintenance?
USB Device not recognized
To mark the anniversary of me posting my original message, all of a suddden and for no apparent reason, Activesync has stopped working again. Bizarre
This time its a little different, I don't get anything except a pop message on PC saying 'USB device not recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance click on this message'. Which of course I di and it didn't help!
So, I've tried
- un-installing/re-installing Activesync 4.5
- rebooting PC and TC umpteen times
- changed USB port/cable
- tick/untick Settings/Connections/USB-to-PC/Enable Advanced network functionality
- putting the kettle on
Nothing is working (Although the cup of tea was nice
Would really appreciate some help please
Thanks
CI
Help! Really desperate on this one. I have been trying to think why this should suddenly happen. Two things possible:
- During my last succesful sync I received and answered a call. Would this damage registers or something?
- I accidently pulled the mini-USB headphone cable a bit while listening toi music. But the sound is still perfectly OK, and I receive power charge via USB even though it won't connect/sync. And like I said, I've swapped cables/ports.
I've Googled this a lot and most people fix by fiddling with stuff I have already done and praying!
Please. Anyone got any ideas before I too start praying!
Thanks
1. No, it should not. Never heard it did.
2. AFAIK, not reason as long as it charges trough USB port.
Try to delete device from Active Sync while device is not connected. You might need to restart PC.
You'll have to set options again when device is recognised.
This is what I have to do often.
Also, check device name on device itself, it tends to change from time to time for no apparent reason (at least to me). If it changes, it causes following problems to me:
1. Active Sync troubles
2. BT connection to car audio stops working.
Hope some of this will help...
BTW... you have WM 6.0 on it? If so, don't upgrade to WM 6.1... IMHO, WM 6.0 is faster than 6.1 and has less problems with Active Sync...
Bodisson,
Thanks for suggestions. Alas, none work
It looks like I am going to have to hard reset and/or burn new ROM. For those of us who don't do this regularly, this can be a nerve racking experience. However, I was perhaps sweating too much about it for a couple of reasons:
- it seems very few people have anything good to say about WM6.1. Until now I have been pretty happy with WM6.0 and have had 14 months of virtually trouble-free use, so maybe I'll just stick with that. I'm not a power-user, so the vast array of cooked ROMs is rather bewildering. Unless one is rock solid and aimed at non-power end-users?
- I thought installing a new ROM without Activesync was impossible, but I see someone has worked a way to do it via the SDHC card. Well done XDA
So, unless anyone has some further ideas I will just hard reset to WM6.0 and hope for the best. I have this terrible feeling though that my mini-USB port is damaged and I'll get the same bubble of doom even after hard reset.
Thanks
Either do a hard reset back to factory (and hope you can re sync all your stuff with the PC),
OR
Re flash the rom to C Shekar's "b" rom. It really is very good, and transforms the phone. In fact, it is so good that I have finally stopped fiddling with my phone! (and I'm a born fiddler!)
It is very good, and works immediately, but you might need to spend time tweaking it - the must is to install the correct radio.
I've done quite a lot of rom upgrading, so am quite comfortable now with the process. If you want to do it and need a hand, let me know.
Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.
Have tried disabling all firewalls with no luck.
I've hit a brick wall on this one, but am fearful it will be hard to get device back to working order again if I do hard-reset and still can't sync
Suggestions very welcome
Thanks
New_Wizard said:
Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.
Click to expand...
Click to collapse
OK, I feel for you on this one!
If you don't want to flash to a new rom (or, re flash to your old one), there is a solution but it involves removing and renaming your Outlook.pst file ... the procedure (which is on this site somewhere) seemed fraught with danger, to me, so i preferred to re flash when i had a similar problem.
Before re flashing, if you decide to, you backup your data using PIMBackup - only your contacts and maybe phone call list, not anything specific to the phone's operating system or software.
Re flash, then restore the data.
Then, Active Sync will see the phone as a completely new system.