Database Info

When on 3G it's impossible to make/receive phone calls

Hello, I've searched through the forum but I wasn't able to find a similar problem.
When my Polaris is connected to 3G it's impossible to:
_make/receive phone calls
_send/receive SMS
I've tried with several SIM cards, even with one that I use on 3G every day on another phone. No way to make my Polaris work.
The only way to phone is to force it to connect to GSM (G icon), doing this I can phone and send sms normally. It also works when connected to Edge (E icon).
I have an original italian ROM:
R 1.58.21.23
G 25.65.30.04H
D 1.25.00.00
Same problem is being reported by other 3 italian users, we all have the same R 1.58.21.23.
Any of you have any idea on how to fix the problem?
Do you think that flashing Murata radio rom could help?
Many thanks in advance. I don't know what to do.

same problen in spain
I have the same problem in South of Spain. In 2G (GSM) yes, but in 3G is impossible today. Anybody else?

I have the same Radio, Protocol version... And works fine. 2 out, 1 to go, I'd say there's a problem whith the original ITA ROM...
Did you try a Hard Reset to fix it? If you did was the fix only temporary? If so, there are two options...
warranty
Cooked ROM

Thanks for the answers!
Yes unfortunately even after hard-reset it doesn't work.
Apparently there are different 1.58.21.23 Radios according to this thread http://forum.xda-developers.com/showthread.php?p=2171454#post2171454
I was wondering if it's worth to try the "Murata 1.58.21.23 Radio" which seems to be an official HTC Radio issued for russian customers and which seems to solve reception problems.
I could try it and if it doesn't work I could go back to the original 1.58 and original SPL.
I'm a little scared to install a cooked ROM instead, I bought the device 1 month ago, I'm still in warranty.
Thanks

I had the same problem and found only one solution: warranty replacement
HTC replaced my Cruise's motherboard and now it is working like a charme.
I'm living in Rome, Italy and they took 2 weeks for replacement.
Good luck!

At this point I'll send the device back to HTC for warranty replacement, I'll call them tomorrow. Thanks Cloudlord!
Ciao

Search the other forums (e.g. Kaiser/TyTN II) for the 3G problem. I had it with a Kaiser and they also told me that a motherboard replacement was needed. I changed the unit to a TC which did not have the problem.
The problem seems more than common...

3g reception disapeers and come back, why?? radio? or brick??

hi
i just installed dutty apr 29
i insert usim for 3g, but there is no reception even to make calls, it can be for few seconds, and right after its gone.
by gsm there is full reception.
i remember in the polaris some one flash murata radio.
is this can help?
or, is this question has bean asked?
i will be happy to have a link to the solution.
thanks.

biker200 said:
hi
i just installed dutty apr 29
i insert usim for 3g, but there is no reception even to make calls, it can be for few seconds, and right after its gone.
by gsm there is full reception.
i remember in the polaris some one flash murata radio.
is this can help?
or, is this question has bean asked?
i will be happy to have a link to the solution.
thanks.
Click to expand...
Click to collapse
what radio version do u have(settings/system/devica info)?

Mikulec said:
what radio version do u have(settings/system/devica info)?
Click to expand...
Click to collapse
He probobly have 1.65.14.06 or 1.65.17.10
biker200 said:
hi
i just installed dutty apr 29
i insert usim for 3g, but there is no reception even to make calls, it can be for few seconds, and right after its gone.
by gsm there is full reception.
i remember in the polaris some one flash murata radio.
is this can help?
or, is this question has bean asked?
i will be happy to have a link to the solution.
thanks.
Click to expand...
Click to collapse
Are you sure you have good connection in that area? This happends alot for me aswell but that is because I dont have good connection in the area here on vacation Try to flash the other radio mate and see if it gets bether. Or ever check if you can use the radio you used before you flashed to duttys, one more question does it try to connect whit HSDPA?

hi
ok, before i used original rom with radio 1.27.12.11. and i was the problem already.
now i flashed to dutty and the radio is 1.65.14.06. the same problem.
also i have here another kaiser, the same device, and its work fine.
but with this one i have for few seconds and then disapeers.
i turn of the hsdpa.
but when i shut off 3g from the comm manager, there is full reception. (2g)
thanks.

Problem while call, other side cant hear me good

As i stated in topic name i hawe this problem whit my Xda O2 exec (Htc universal)
The other side nearly cant hear while i hear them crystal clear.
I browsed this forum to find a cure and i think i found something.
While i was on google some people also had this problem it seems to be caused by my Radio version.
I beg u help me whit this problem i hawe this Device as my main phone and i need it in my job.
Its a pain in the ass while my boss calls me to ask about work in progress and he cant hear me
I hawe browsed this forum but cant find any working link to Radio 1.15 (i heard that is wery stable and has not these issues) please could anyone upload it to rapidshare?
Many thanks in advice

Here You Go.
Heres A Link To Radio 1.15
http://vidmes.com/xda/Uni/Radios/Universal_radio-1.15.00.rar
Hope It Solves Your Issues
Regards,
OllieD

If that won't works try with another rom

Thank u wery much.
Right after i come home from work i will flash it.
Once again thank u.

list of radio uni http://www.darkforcesteam.com/showthread.php?t=116

Radio flashed but the problem is still there
Today i will try to flash the radio to something else.
Wish me luck.

If you manage to find solution please share your experience with us, because I have the same problem... I tried many radio and Windows roms... In my experience forcing processor to work at constant frequency (520MHz) and deactivating frequency throttling help to reduce problems but doesn't remove it completely... try to use performance applet (you can download it in form of .cab file) and fix the frequency...

Its like pain in the ass man
I still did not found any solution.
Right now i installed new rom and the problem is still there.
I will try WM5 maybe that will fix the problem.
If i find a solution i will sure post it.

I've also had the same problem. I disconnected my BT headset, did a SR and the problem disappeared. Later this day I connected my BT headset and the problem didn't show up so far. On the other hand I noticed my device got somehow extremely sluggish. It took around 10 minutes to install HTC Home VGA! What's more, it was overclocked to 624MHz Oo'

Topic update:
I am currently trying to get new Gsm antenna.
I will try to replace my and then we will see if that helps.
If not i will order a new motherboard.

My Experiences with the very same problem
Hi there,
I have Two Uni's. One is G3 other is G4. I also have two sim cards from two different operators one is GSM 900 other is GSM 1800.
My main Sim is GSM900 one and when I realized I have problem, first I thought its the coverage and operator. Switched the sim cards (put GSM 1800) problem disappeared. Then I though I will put another operators GSM900 card and try. I still had the same problem (I had full signal whlie testing all three operators).
Then googled, searched the forum, and figured that its caused by Radio version. I installed "problem free said" version 1.15 but my problem still persisted.
Today I'm still having this issue. What I did was to use GSM1800 in Uni and GSM 900 in my other phgone Benq E72. İt works perfect now. (However it is not the solution, I would like to use my GSM900 card with UNI).
To sum up, I tested in two different UNI's. One is G3 other is G4. I tested with total of three operators sim cards two is GSM900 one is GSM1800. I tested with different ROMS and RAdio ROMs, including 1.09, 1.15, 1.17, 1.18. I always had the problem when I use GSM900 cards in both G3 and G4 units with different radio ROMs. Problem disappeared when I use GSM1800 sim.
So I don't think its your motherboard or antenna. It might be Radio ROM related (let me know if you find a stable, trouble free ROM) or it might be a hardware design flow oıf UNI.
Hope that helps.
alpusm

perhaps your mic is at fault

First i also thought that it is the microphone but then i tested it.
I did let it record some music and it was crystall clear.
Before a minute i tryed my brothers sim card and it had also this bug.
Will try to find some ultra old card.

GSM 900 or 1800 card?
Monk1986,
Are you using a GSM900 or GSM1800 operators card? What is your operator? if it is a GSM900 operator (and card) it will verify my findings.
BTW I dont think its card (itself) related. So I don't think it will make a difference if you try with a old sim card. (Try and post your experience if you can) I think it is the frequency band and how unit and radio roms handle this.
Regards,
alpusm

x_JoM_x said:
perhaps your mic is at fault
Click to expand...
Click to collapse
I don't think so, I have the same problem in all my Uni's that i have had owned along the past 3 years in a random manner, so according the very nice scientific experience by alpusm, I highly suggest the different combinations between the ROM, Radio versions and the frequency band that the SIM uses. If all of us post their experioence here, I think we may reach a final diagnosis to the problem.

if 1800mhz worked, is there some way to force it to use it? I am in the USA and use T-Mobile..
I gave up on my phone and while laying around, the screen broke cuz my wife sat on it..:-( ...
It may be too late for me... I am moving on to the Diamond.

Any further developments????????

I have the same problem too Tried changing radio roms and OS roms - still nothing. But if I use GSM1900 mhz, everything works fine.

Has anybody resolved this problem?

Vodacom & TyTn II Radio/ROM

I have a strange problem with my TyTn II (brought over from Vodafone UK) and now trying to run on Vodacom in SA.
Everytime I hang up a call the connection status changes from EDGE to 3G and then I get "No Service"! It re-connects about 5 mins later but sometimes it only says it is "connected" but I can't receive calls or make calls.
I'm running one of the HyperDragon III ROM's (stunning ROM) and I have tried almost all the radio upgrades out there.
Does anybody have the same prob?
Or could any south africans not experiencing any problems using the TyTn II on Vodacom Network perhaps let me know what their set-up, ROM and Radio software versions are.
Much appreciated.
Thanks
Currently:
TyTn II
ROM: HD_III_Portege WWE (3.sj.hd.03)
Radio: 1.65.17.56

have you tried turning off the 3g with the comm manager? try making a call that way and see what happens

Have you tried asking this question in the hyperdragon thread in case it is rom related? If not you need to do so or try to flash another rom to your phone and see if you still get the same problem. If you think it was a radio problem you could ask in the radio thread which is very informative.

sd73ta,
Thanks that does solve the imediate problem. Tho it would be nice to have the 3G work
Cheers

Tytn II SA
Hi
I'm using Garmin DK 6 Final Rom with radio 1.71.09.01
I am however on MTN, but did perience the same problem on previous roms
Spider24

hi
i also use the radio EMO 1.71 but on MTN and have no problem with Garmin DK 4 manilla final

spider 24 & matthieup
Thanks for the info. I'll check out Garmin DK 4 and see if that works beter.
Cheers

I've reverted back to the latest HTC Rom. Had little problems with almost all the custom ROMs.

hi hexa
I had the same problem. And also broke the phone from frustration.
Last week i did a sim card swap. my old sim card was 2+ years old and...
everything is fixed! no more issues, no more "no service", no more dropped calls. the phone is much faster as well.
i use a kaiser diamond rom and always run fring. no more connection issues!

Hey tpiece,
That's interesting. My sim is also about 2years old by now..
I'll see what a sim card upgrade does to the phone.
Thanks!
Cheers

well changes are that this is the problem. If your sim is that old, changes areit is a 2G sim, not 3G hance the problem you can when trying to connect to 3G. First thing i did when getting my tytn II was a sim swap

No Problems
I am running the latest HTC WM 6.1 from HTC site, Europe, and have not had any problems with Vodacom.
I think your problem could be related to "tower hand-overs".
I used to experience this with my old TyTN on cooked ROMS.
I reverted back to the OEM version of WM 6.1 and all the problems were resolved.
I know a while back even Leaf had radio problems on WM 6

What radio to use

Hiya peeps well i am new at this so am not a out blown expert i did a lot of research and i could not find some answer to some wanted question on radio and stuff like that now where i should start
ok i had my treo 750 to att 2.25 and wm 6.1 and i wanted it unbranded to 2.27 so i followed the instruction and i tried to do the radio up date using cheetah but i most have did something not right, for this part i got one question
using a sim card in the network setting for band should it work on auto or its normal that i need to specified what band am using? or i did something to my radio? (and not talking what tower it should connect to that automatic am talking between gsm and umts since am on telus that uses bell/telus shared tower that on UMTS 850 / UMTS 1900 network code of 302880 since i did that at lease it said the right provider and its no longer disconnecting me or saying no service)
if i update my radio should i use from this site?
www crc.id.au/files/xda/Radio_Roms
if yes what version that is safely work with unbranded 2.27 and wm 6.1
if no then where i can find the right radio rom i can grab for my treo 750 and instruction how to install it lol
am trying to understand how the phone should be setup while using a sim card without any disconnection by the phone also gime ability of roaming as well since i like my phone to be able too for future use
anyway thanks for reading and really do hope someone reply
also P.S: about the roaming icon any solution to that?

When you flash an OS ROM, it doesn't change the radio ROM. You have to flash it seperately.
I would suggest you only use the most recent radio ROM for your provider.
I have used 1.54.07 and 1.54.27 on my AT&T Treo 750 with success.
The Treo uses Hermes ROM's ... here is the repository.
http://wiki.xda-developers.com/index.php?pagename=Hermes_ExtractedRadioRoms
Do not install 1.54.30.10 ... it's not a great radio from many accounts and once flashed, you will be stuck with it. You can't flash a new radio over the top of it.

ok now the radio is updated and it work i used the 1.54.07.00 so now am happy for that part but i got 1 more treo 750 i could not updated the radio due to there spl is 0.25 then 1.40 like my main one i normally test on them other treo so if they turn into a brick i would not care lol
is there a way to update a bootloader or i miss something somewhere?

Sounds like you need to Hard SPL the second phone.

well that what am trying to do when i do try with the hard spl v7 it does not work it goes blank so am trying to see if i can find a bootloader that 1.40 so i can so the same thing on the second phone to test radios and other kinky stuff
also on the side spot i notice that my phone fails to auto detect its band and the only way i can make it work is to select the right band for my provider is it coz i didn;t completely unlock my radio or i did something that bad? or re-flash the phone?

Anyone tried the 1.48 Radio ROM. Some are claiming better battery life than the 1.54.

xmadragex said:
well that what am trying to do when i do try with the hard spl v7 it does not work it goes blank so am trying to see if i can find a bootloader that 1.40 so i can so the same thing on the second phone to test radios and other kinky stuff
also on the side spot i notice that my phone fails to auto detect its band and the only way i can make it work is to select the right band for my provider is it coz i didn;t completely unlock my radio or i did something that bad? or re-flash the phone?
Click to expand...
Click to collapse
I wasn't aware there was a v7 to Hard SPL, I just used the version in the first post of the HardSPL sticky here in the Treo 750 forum. It's worked on both Treo's I have tried it on. I would say re-download and re-format the SD card and try again?
As for having to select bands on your phone, my guess is whatever ROM you have flashed might not have the carrier information for your provider included, or your radio might not support the proper bands. Telus doesn't use the same 3G bands as AT&T, but Rogers does. Depending on which version of the phone you have, that could be the issue.
rdecker692000 said:
Anyone tried the 1.48 Radio ROM. Some are claiming better battery life than the 1.54.
Click to expand...
Click to collapse
I tried it on AT&T and both the 1.54.07 and 1.54.27 ROMS were far better in terms of reception for me. Can't remember on the battery life since it's been awhile, but have to believe at the time if it was an issue I would have made the change back.

startngate said:
I tried it on AT&T and both the 1.54.07 and 1.54.27 ROMS were far better in terms of reception for me. Can't remember on the battery life since it's been awhile, but have to believe at the time if it was an issue I would have made the change back.
Click to expand...
Click to collapse
Okay - mine has 1.54.27 on it so I'll leave well enough alone. I just got this off of eBay (non camera version so I can take it to certain places at work) so I'm not sure what to expect for performance. The orginal battery lasted about 1/2 day so I just got a new OEM original battery and still burning it in.
Thanks for the tip.

rdecker692000 said:
Okay - mine has 1.54.27 on it so I'll leave well enough alone. I just got this off of eBay (non camera version so I can take it to certain places at work) so I'm not sure what to expect for performance. The orginal battery lasted about 1/2 day so I just got a new OEM original battery and still burning it in.
Thanks for the tip.
Click to expand...
Click to collapse
I've always been able to get through the day without issue, but can't say I'm a heavy user.
The stock battery is 1200mAh, but Innocell makes a 1600 mAh battery that fits in the OEM space if you need more juice.
http://www.seidioonline.com/product-p/basi16tr680s.htm

startngate said:
I wasn't aware there was a v7 to Hard SPL, I just used the version in the first post of the HardSPL sticky here in the Treo 750 forum. It's worked on both Treo's I have tried it on. I would say re-download and re-format the SD card and try again?
As for having to select bands on your phone, my guess is whatever ROM you have flashed might not have the carrier information for your provider included, or your radio might not support the proper bands. Telus doesn't use the same 3G bands as AT&T, but Rogers does. Depending on which version of the phone you have, that could be the issue.
I tried it on AT&T and both the 1.54.07 and 1.54.27 ROMS were far better in terms of reception for me. Can't remember on the battery life since it's been awhile, but have to believe at the time if it was an issue I would have made the change back.
Click to expand...
Click to collapse
well can ya link me the right hardspl
for my band selection problem is it the OS rom or the Radio rom and if there is one for my carrier where i can find it?

xmadragex said:
well can ya link me the right hardspl
Click to expand...
Click to collapse
It's the first 'sticky' thread in this forum as I previously mentioned.
http://forum.xda-developers.com/showthread.php?t=334100
xmadragex said:
for my band selection problem is it the OS rom or the Radio rom and if there is one for my carrier where i can find it?
Click to expand...
Click to collapse
It's likely not the OS ROM causing it. Assuming you have other phones that lock onto a signal properly in the same locations, then it's probably the radio ROM. However, if the Treo in question was not originally sold for your carrier (which I assume is Telus) then it's possible that the phone is trying to find a frequency for 3G that is not supported by Telus. For example, AT&T shares the same 3G frequencies with Rogers, which are different from Telus'. If you have a Rogers or AT&T version of the Treo, you would probably be better off just locking the phone down to GSM only.
As for finding the proper radio, you would need to try to find any Telus radio ROM that you can. Have no idea what that would be, or where to find it. If you have the original WM5 or WM6 official Telus installer package it would likely be included there. Otherwise you are just going to have to scour the net in seach of it.

Hmm, in my tests it is the OS that handles the Band selection only, what bands the Treo supports is up to the Radio firmware. You can flash a radio that, say, doesn't support UMTS 850, and yet it's possible to write a code to have it selectable.
And a word of advice. If you flash any of those Hermes ROM's, there's no taking it out. No overwriting. So, say if your wireless carrier upgrades their network like mine did, there's no going back to any of the suitable Radios that you can find.
And, just to be helpful, I'll write down which Official Treo Radio can be found in where(the ones I have):
CNG 1.16 (Cingular WM5) with Radio 1.12c [no HSDPA enabled by default]
VFU/VFE 2.18 (Vodafone UK and EU WM6) 2.18 with radio 1.47.02.00 [fast HSPDA on UMTS 2100 band]
H3E 2.19 (H3E Australia WM6) with radio 1.52.30.00 [no GSM locking, AUS band]
ROW 2.23 (WWE Generic WM6) with radio 1.54.00.00 [equal performance on all bands]
ATT/CNG 2.25 (AT&T WM6) with radio 1.54.27.00[Optimized for 1900/850 UMTS bands]
TEL 2.26 (Telstra WM6) with radio 1.54.31.00 [Extra band locking to single UMTS band (850)]
ROG/ROW 2.27 (Rogers and WWE WM6) with radio 1.54.01.00 [Slight performance increase over ROW 2.23]
VFE 2.30 (Vodafone New Zealand WM6) with radio 1.54.02.00 [bug fixes and improvements over ROG/ROW 2.27]
All personally flashed and extensively tested by me on two wireless carriers testing all bands.

mangatron said:
Hmm, in my tests it is the OS that handles the Band selection only, what bands the Treo supports is up to the Radio firmware. You can flash a radio that, say, doesn't support UMTS 850, and yet it's possible to write a code to have it selectable.
And a word of advice. If you flash any of those Hermes ROM's, there's no taking it out. No overwriting. So, say if your wireless carrier upgrades their network like mine did, there's no going back to any of the suitable Radios that you can find.
And, just to be helpful, I'll write down which Official Treo Radio can be found in where(the ones I have):
CNG 1.16 (Cingular WM5) with Radio 1.12c [no HSDPA enabled by default]
VFU/VFE 2.18 (Vodafone UK and EU WM6) 2.18 with radio 1.47.02.00 [fast HSPDA on UMTS 2100 band]
H3E 2.19 (H3E Australia WM6) with radio 1.52.30.00 [no GSM locking, AUS band]
ROW 2.23 (WWE Generic WM6) with radio 1.54.00.00 [equal performance on all bands]
ATT/CNG 2.25 (AT&T WM6) with radio 1.54.27.00[Optimized for 1900/850 UMTS bands]
TEL 2.26 (Telstra WM6) with radio 1.54.31.00 [Extra band locking to single UMTS band (850)]
ROG/ROW 2.27 (Rogers and WWE WM6) with radio 1.54.01.00 [Slight performance increase over ROW 2.23]
VFE 2.30 (Vodafone New Zealand WM6) with radio 1.54.02.00 [bug fixes and improvements over ROG/ROW 2.27]
All personally flashed and extensively tested by me on two wireless carriers testing all bands.
Click to expand...
Click to collapse
I guess we have different experiences then. I have had improvements in my phone locking onto a signal by changing radio ROMs without changing the OS ROM. I also have also used several of the Hermes radio ROM's and have been able to flash new radios without issue. The only exception I have ever seen is the 1.54.30.10 ROM which was widely reported to be impossible to flash over once installed (which for that reason I never tried).
I took from the OP that he was having trouble with his phone locking onto a signal and it was showing up as roaming a lot. I guess my thought was that perhaps he had a phone that wasn't originally sold for his network and it was trying to lock onto a band his carrier didn't support. Logically it seems like that might cause his problem, but I'm not well versed enough to know for sure.
As I mentioned, I am on AT&T and am using the 1.54.27 radio you report. It's the best of the radio ROMs I have tried. The Hermes 1.54.07 was the second best I tried. Thanks for the list, I'm sure it will help a lot of people. Of course you will now start getting requests to post them ...

Heh, when I said it's the OS that controls th selection, I mean just that, basically the drop-down menu in Band Selection. I too know that one can flash new radio's without changing OS's (you don't even have to Clear Data to use the new radio, just edit your choice of Data Connection setting, save, and your phone will automatically re-list your internet setup for use), and that's the thing. The OS will retain the Drop-down menu selection of bands, as it is tied to the OS (or both .pxp packages), an example is several tests I tried, for example the H3E ROM, does not have a selection for "GSM only" in the network type list. Say, if you flashed the ATT radio only then it will still retain the lack of GSM, because it is tied to the OS.
And yeah, I'm sure there would be at least one request. The problem is, I lost my source of instructions for ripping the Radio Firmware from the .nbh files and I do not want people having bricked Treo's all because I didn't follow instructions [I don't have]. Other course of action is to share th ROM itself, but that's large and I don't have an always on connection (this here Treo is my only source for internet, tether and built-in browser)
By the way, there are a lot of others who could not flash over other Hermes Radios, not that .10 one. I myself have 2 AT&T Treo's, and I flashed radio 1.50.00.00 and it remained no matter what I used to flash over it. I eventually gave away that half past dead Treo :/

well it used to be on auto with my telus card and it works on 3g network, the problem happend when i updated my treo 750 to 2.27 from 2.25 with wm6.1 am starting to think i mightn eed to reflash the rom it self

ok my wife as a fido sim card indeed i think its telus sim card the problem i have to use selective band it didn't needed that before i turn the phone from 2.25 ATT to 2.27 rwe the fido card work with the last radio version and i finally updated the bootloader
telus work with selective band >.>
now to know why fido card work auto but not telus

what does the radio do?
i got radio 1.54 .and i got two battery indicator when i installed HTC home (six tabs)
one bat is full and the other is like by bar. i want to remove the two battery because i got some newer/cooler battery indicator.
and i search some radios (idk why) so i try to installed other radios. and my phone stucks at the three colors.
and something pops up to my mind. i use cheetah unlocker. it got
FLASH SPL
RADIO.
idk the one.
so i flash spl and till i get to radio. it automatically updates to 1.1six some other icons on task bar changes.
but what does the radio do? and i dont know.
-sorry for the Six. because my Sixth button on keyboard is broken.