When on 3G it's impossible to make/receive phone calls - Touch Cruise General

Hello, I've searched through the forum but I wasn't able to find a similar problem.
When my Polaris is connected to 3G it's impossible to:
_make/receive phone calls
_send/receive SMS
I've tried with several SIM cards, even with one that I use on 3G every day on another phone. No way to make my Polaris work.
The only way to phone is to force it to connect to GSM (G icon), doing this I can phone and send sms normally. It also works when connected to Edge (E icon).
I have an original italian ROM:
R 1.58.21.23
G 25.65.30.04H
D 1.25.00.00
Same problem is being reported by other 3 italian users, we all have the same R 1.58.21.23.
Any of you have any idea on how to fix the problem?
Do you think that flashing Murata radio rom could help?
Many thanks in advance. I don't know what to do.

same problen in spain
I have the same problem in South of Spain. In 2G (GSM) yes, but in 3G is impossible today. Anybody else?

I have the same Radio, Protocol version... And works fine. 2 out, 1 to go, I'd say there's a problem whith the original ITA ROM...
Did you try a Hard Reset to fix it? If you did was the fix only temporary? If so, there are two options...
warranty
Cooked ROM

Thanks for the answers!
Yes unfortunately even after hard-reset it doesn't work.
Apparently there are different 1.58.21.23 Radios according to this thread http://forum.xda-developers.com/showthread.php?p=2171454#post2171454
I was wondering if it's worth to try the "Murata 1.58.21.23 Radio" which seems to be an official HTC Radio issued for russian customers and which seems to solve reception problems.
I could try it and if it doesn't work I could go back to the original 1.58 and original SPL.
I'm a little scared to install a cooked ROM instead, I bought the device 1 month ago, I'm still in warranty.
Thanks

I had the same problem and found only one solution: warranty replacement
HTC replaced my Cruise's motherboard and now it is working like a charme.
I'm living in Rome, Italy and they took 2 weeks for replacement.
Good luck!

At this point I'll send the device back to HTC for warranty replacement, I'll call them tomorrow. Thanks Cloudlord!
Ciao

Search the other forums (e.g. Kaiser/TyTN II) for the 3G problem. I had it with a Kaiser and they also told me that a motherboard replacement was needed. I changed the unit to a TC which did not have the problem.
The problem seems more than common...

Related

Advice sought... my VIII is now GSM only

hi -
the problems: since flashing 2 weeks ago my vario III only works for voice and data in gsm only mode - with 3G enabled i generally can't make or receive a call or connect to data, but the device . Everything works when i switch to GSM only...
The complications/wierdness: straight after flashing a new rom or radio i have sometimes been able to get the device to connect to 3G or make a call - but this usually only last for one session or so.
What i've done: i've installed just about every combination of ROM and Radio i can find - including all of the 6.1 radios with Dutty's 6.1, the "official" vodafone 6.1 rom, alex's, schaps, and i've tried going back to 6.0 roms and the 1.27.12.32 and .11 radios but still the same
what is the verdict? bricked? or am i missing something....
<crosses fingers>
wilbur said:
hi -
the problems: since flashing 2 weeks ago my vario III only works for voice and data in gsm only mode - with 3G enabled i generally can't make or receive a call or connect to data, but the device . Everything works when i switch to GSM only...
The complications/wierdness: straight after flashing a new rom or radio i have sometimes been able to get the device to connect to 3G or make a call - but this usually only last for one session or so.
What i've done: i've installed just about every combination of ROM and Radio i can find - including all of the 6.1 radios with Dutty's 6.1, the "official" vodafone 6.1 rom, alex's, schaps, and i've tried going back to 6.0 roms and the 1.27.12.32 and .11 radios but still the same
what is the verdict? bricked? or am i missing something....
<crosses fingers>
Click to expand...
Click to collapse
I don't think it's bricked.. if it was bricked your device wouldn't even turn on.
Did you hard reset after each flash?
Was it working before your original flash?
answers to both: yes
- working fine before i flashed it
- I've been obeying Dutty's rebooting advice - how could I ignore instruction given in bold AND capitals?
I'm having the same problems. Thinking of putting origional ROM with radio back on and removing hardspl and returning under warrenty but cant find origional splash screen anywhere! Help would be appreciated
had the same problem with my tilt...changed sim card ...different roms ...radios ...basically everthing i could do....but in the end called at&t and they sent me a replacement...goodluck
I had a similiar situation but with my GPS.
The Tilt I bought just 1 month ago was a GPS Champ, always acquired a lock quick. I had flashed XDA-Live v1.5 right over the at&t 1.62 Rom (after HardSPL of course).
Then I used th enew SIM/CID Unlocker (with the hacked Polaris Radio) and of course flashed back to the at&t Radio (from the leaked at&t 1.60 Rom).
Since then I had a coupel of times where the GPS locked-up and required a soft reset.
So yesterday I flashed a WM6.1 Rom and a Niki Radio as I've seen a lot of user report excellent results.
It made my GPS useless. I quickly reflashed XDA Live v1.5 (with the Radio from the at&t 1.60 Rom) but my GPS still seemed lost.
Ironically today is day #29 of the 30 on this Tilt so last night I removed HardSPL and flashed the Official at&t 1.62 Released Rom using the Official exe and everything figuring I'd returnt he unit today.
Wouldn't you know it, I tested the GPS and even on the untouched at&t Rom it was working better than it had ever worked before!
Now I know that the Radio in at&t 1.60, 1.61 & 1.62 are *supposed* to be the exact same but I can say that the over from at&t 1.62 fixed a problem that the 1.60 Rom's radio couldn't. Yes, I do a hard reset after each flash already.
Heck when my daughters return from Disney I'm going to flash the 1.62 version fo the at&t Radio onto my oldest's Kaiser and see if it improved her GPS also.
seems like everyone who replied has a tilt not a VIII. Are you sure your settings are correct for your network? that would be my first guess at this point input them manually and dont use the connection wizard app as sometimes it doesnt work right. also check your phone settings make sure its set to AUTO or UTMS only if all else falls force it into 3G mode using the Band settings post your results back please
martyotaku said:
had the same problem with my tilt...changed sim card ...different roms ...radios ...basically everthing i could do....but in the end called at&t and they sent me a replacement...goodluck
Click to expand...
Click to collapse
hey I am having a similar problem at my house when i first got my tilt i have a very strong 3G signal here. That tilt messed up sent it in and this new one that i got worked just fine till i flashed a new rom on it now it wont pick up 3G unless i go somewhere else and come back to my apt. And yes i HardSPL'ed it and hard reset after flashing. I even went back to stock tilt rom and that didn't work. I have tried all the radio's on this forum from stock to the new imported NIKI radio's nothing has brought it back. When I go get the 3G signal elsewhere and comeback god forbid i have to soft reset because there goes 3G out the window and locked to edge. Should i return to AT&T for an exchange or is there a fix i'm not finding?
austinsnyc said:
seems like everyone who replied has a tilt not a VIII. Are you sure your settings are correct for your network? that would be my first guess at this point input them manually and dont use the connection wizard app as sometimes it doesnt work right. also check your phone settings make sure its set to AUTO or UTMS only if all else falls force it into 3G mode using the Band settings post your results back please
Click to expand...
Click to collapse
The Tilt Roms by default don't allow manual band selection.
Bad Data settings wouldn't cause poor reception just inability to connect (regardless of 3G or Edge/Gprs) for data sessions.
Based on my experience I would say first test is to do the work and reset your phone to the latest shipped Carrier Rom for your Carrier and see if your problems persist.
When I was having my GPS issues I also had a few wierd Call issues like calls not disconnecting (I had to toggle the phone radio to actually end the call).
wilbur said:
hi -
the problems: since flashing 2 weeks ago my vario III only works for voice and data in gsm only mode - with 3G enabled i generally can't make or receive a call or connect to data, but the device . Everything works when i switch to GSM only...
<crosses fingers>
Click to expand...
Click to collapse
I had the same issue with a t-mobile(UK) viii. The issue appeared after a while using the phone before I'd got into flashing different ROMS. In the end, i had the unit swapped out and the problems went away and have not returned. You can assume its a hardware issue. I went through the is it your SIM, is it this... is it that... after explaining that basically i was right next to a 3G transceiver in a big city.
Like I mentioned, this was a fault which developed after two months of no issues.
Old hardware version (looking under battery cover):
DATE:061107(TB02)/EU
New phone:
date:090807(RB01)/EU
I have had the same issue. I have returned the phone today and exchanged on my insurance. the new phone works fine.
thanks for all the feedback - shame there isn't a fix ..
austinsnyc: thanks for your help...
- i was using the connection wizard (difference i've noticed was that it includes a proxy server which i don't when i set up manually) so i created a new connection manually
- i've changed to 3G-only and i got "no service" (though i have previously got it to work)
- i put it on auto, it registered 2G then showed 3G signal in the taskbar. Tried to connect to my manually created connection - no joy: "cannot connect for an unknown reason etc".... then i got "no signal" for about 30 seconds, then full bars of gsm, then shows 3G again....
changed back to gsm only - works fine.
I'm not exactly sure t-mobile are going to take it back!... i'll have to hunt down the original t-mobile uk rom first....
got my new tilt in yesterday and it works totally fine like i thought in my apt. If you could wilbur i would definitely get a new one i think its the phone itself.
lol so i checked to see if switching off the 3g on my new kaiser then switching back would cause the same problem and it sure did so now im stuck with edge in my damn apt. again. I wonder if these new kaiser's they're shipping out are different than the old ones, when i first bought mine at launch oct.5, 07 i could switch back and forth between 3g. Now with 3 new tilts i have gotten i cant do it anymore this blows Damn i should have never given that first one away damn
so annoying...
i upgraded to the latest Dutty Rom (the 6.1 hybrid) - sure enough, straight away after flashing i was able to use 3G to make and receive calls, and to make a data call (but it was really slow)... then, within 30 minutes, i was back to the old phone: cannot connect a 3G call and no connection to data... so annoying - i'd almost prefer it didn't work at all than tempt me with the prospect that one day i'll find a rom that works...
anyway - I'm going to need to replace it - anyone know which rom/radio combo i'd need to flash to convince the guys at T-Mobile to take my VIII back? and btw - does anyone have any experience of trying to return handsets covered in scratches?
can anyone tell me if these problems are linked to Flashing ROMS? Since i had my last Vario 3 replaced ive been apprehensive about flashing if this is what broke the last one but i really want to flash it again.

Problem while call, other side cant hear me good

As i stated in topic name i hawe this problem whit my Xda O2 exec (Htc universal)
The other side nearly cant hear while i hear them crystal clear.
I browsed this forum to find a cure and i think i found something.
While i was on google some people also had this problem it seems to be caused by my Radio version.
I beg u help me whit this problem i hawe this Device as my main phone and i need it in my job.
Its a pain in the ass while my boss calls me to ask about work in progress and he cant hear me
I hawe browsed this forum but cant find any working link to Radio 1.15 (i heard that is wery stable and has not these issues) please could anyone upload it to rapidshare?
Many thanks in advice
Here You Go.
Heres A Link To Radio 1.15
http://vidmes.com/xda/Uni/Radios/Universal_radio-1.15.00.rar
Hope It Solves Your Issues
Regards,
OllieD
If that won't works try with another rom
Thank u wery much.
Right after i come home from work i will flash it.
Once again thank u.
list of radio uni http://www.darkforcesteam.com/showthread.php?t=116
Radio flashed but the problem is still there
Today i will try to flash the radio to something else.
Wish me luck.
If you manage to find solution please share your experience with us, because I have the same problem... I tried many radio and Windows roms... In my experience forcing processor to work at constant frequency (520MHz) and deactivating frequency throttling help to reduce problems but doesn't remove it completely... try to use performance applet (you can download it in form of .cab file) and fix the frequency...
Its like pain in the ass man
I still did not found any solution.
Right now i installed new rom and the problem is still there.
I will try WM5 maybe that will fix the problem.
If i find a solution i will sure post it.
I've also had the same problem. I disconnected my BT headset, did a SR and the problem disappeared. Later this day I connected my BT headset and the problem didn't show up so far. On the other hand I noticed my device got somehow extremely sluggish. It took around 10 minutes to install HTC Home VGA! What's more, it was overclocked to 624MHz Oo'
Topic update:
I am currently trying to get new Gsm antenna.
I will try to replace my and then we will see if that helps.
If not i will order a new motherboard.
My Experiences with the very same problem
Hi there,
I have Two Uni's. One is G3 other is G4. I also have two sim cards from two different operators one is GSM 900 other is GSM 1800.
My main Sim is GSM900 one and when I realized I have problem, first I thought its the coverage and operator. Switched the sim cards (put GSM 1800) problem disappeared. Then I though I will put another operators GSM900 card and try. I still had the same problem (I had full signal whlie testing all three operators).
Then googled, searched the forum, and figured that its caused by Radio version. I installed "problem free said" version 1.15 but my problem still persisted.
Today I'm still having this issue. What I did was to use GSM1800 in Uni and GSM 900 in my other phgone Benq E72. İt works perfect now. (However it is not the solution, I would like to use my GSM900 card with UNI).
To sum up, I tested in two different UNI's. One is G3 other is G4. I tested with total of three operators sim cards two is GSM900 one is GSM1800. I tested with different ROMS and RAdio ROMs, including 1.09, 1.15, 1.17, 1.18. I always had the problem when I use GSM900 cards in both G3 and G4 units with different radio ROMs. Problem disappeared when I use GSM1800 sim.
So I don't think its your motherboard or antenna. It might be Radio ROM related (let me know if you find a stable, trouble free ROM) or it might be a hardware design flow oıf UNI.
Hope that helps.
alpusm
perhaps your mic is at fault
First i also thought that it is the microphone but then i tested it.
I did let it record some music and it was crystall clear.
Before a minute i tryed my brothers sim card and it had also this bug.
Will try to find some ultra old card.
GSM 900 or 1800 card?
Monk1986,
Are you using a GSM900 or GSM1800 operators card? What is your operator? if it is a GSM900 operator (and card) it will verify my findings.
BTW I dont think its card (itself) related. So I don't think it will make a difference if you try with a old sim card. (Try and post your experience if you can) I think it is the frequency band and how unit and radio roms handle this.
Regards,
alpusm
x_JoM_x said:
perhaps your mic is at fault
Click to expand...
Click to collapse
I don't think so, I have the same problem in all my Uni's that i have had owned along the past 3 years in a random manner, so according the very nice scientific experience by alpusm, I highly suggest the different combinations between the ROM, Radio versions and the frequency band that the SIM uses. If all of us post their experioence here, I think we may reach a final diagnosis to the problem.
if 1800mhz worked, is there some way to force it to use it? I am in the USA and use T-Mobile..
I gave up on my phone and while laying around, the screen broke cuz my wife sat on it..:-( ...
It may be too late for me... I am moving on to the Diamond.
Any further developments????????
I have the same problem too Tried changing radio roms and OS roms - still nothing. But if I use GSM1900 mhz, everything works fine.
Has anybody resolved this problem?

Loosing signal after coming back from another country. What Can I do?

Hi,
I went to Europe for one week. Since I came back to Canada, I'm loosing the signal all the time. The H,3G,E,G icons disappear all of the time, then I can't make any calls. I get a cross. In the case that the icon shows up and I try to make a call, the call ends just after pressing dial and the cross appears again. The GPS still works.
If you have any ideas, let me know.
I was using uDK Diamond ROM.
I flashed the radio to 1.59.42.15
I flashed to the last SFR rom.
I flashed to the last French HTC ROM found here
And it still does work.
ROM : 3.13.406.0
Radio : 1.59.42.15
protocol: 25.85.30.07H
Same problem
Look in this thread...
http://forum.xda-developers.com/showthread.php?t=391741&highlight=band
Same problem... the solution.. use the warranty
thank you for the link.
I wish there was another solution than shipping it back to warranty.
have you tried radio MURATA?
yes i did... no change

Wierd kaiser radio issue

I have been experimenting with various kaiser radios recently. I have had good success with almost every radio I try BUT about every 45 minutes I will no longer be able to send/receive text messages, make or receive phone calls... In order to re-establish connectivity I must pull the battery, but it back in. power the phone back up, I will be told I have no service. Then I must once again pull the battery and try again. Usually on the second try I will get a signal. At that point its anything but reliable, it will drop connectivity, but still report a signal anywhere form 5-30 minutes after.
Currently Im running the official 3.34.721.2 WWE rom, 1.65.21.18 radio, and SPL-1.0.OliPof. I have a kaiser 130, unbranded, and my carrier is AT&T.
The issue existed with pdacorner v18, and every 1.7x.xx.xx I tried.
What am I missing?
My first guess would be your SPL, it's hella old. Try upgrading that to one from here, http://forum.xda-developers.com/showthread.php?t=420683
3.29 is most recommended one for newer roms
ok, flashed 3.29 hard2, i will have a status report in 30 (ish) minutes
Ok I tested the SIM in another phone, just for quality control. I no longer even get a signal. I tried both the 1.65.21.18 and the 1.71.09.01 radios. I also hard reset just for good measure for both radios. is there some kind of master-reset for the radio? i am going to leave the battery out for the rest of the evening.
After leaving the kaiser with the battery out for 6 hours, I still have the same issues. It plain doesn't make sense. Does anyone have any ideas?
reflash the stock at&t wm6.0 rom let it go threw its set up and all, then reflash the stock att 6.1 rom! i had similar issue with my phone at one time and just reflashing att 6.1 didnt fix it, had to do att6.0 then att6.1 then i was back up and running
Ok, I flashed the oldest wm6 wwe rom I could find. The problem did not get any better, I can no longer use wifi. What is the cause of this nonsense!!
similar problem here, but I had not updated the phone at all at this point. This week I've now tried AT&Ts official 6.1, HTC 3.34.721.2 with radio 1.70.19.09, nothing works.
Where about in the country are you guys located? Also, we should take this discussion to the radio thread here:
http://forum.xda-developers.com/showthread.php?t=393182
Please answer these for us:
Location!!!! Be specific, ie Cedar Rapids, Iowa.
Also, what is the exact current state of your phone? ROM info, Radio info, Hard SPL info.
As well, what phone were you using previous to the Tilt, or is it a problem that just surfaced? I know that if you don't have an AT&T 3G SIM card, it will have major issues if you try to use it with a 3G phone.
the0ne.john said:
Ok, I flashed the oldest wm6 wwe rom I could find. The problem did not get any better, I can no longer use wifi. What is the cause of this nonsense!!
Click to expand...
Click to collapse
Sell your Tilt and but a Tracfone. J/K
Same Issues
I'm having the same issues as the OP. I'm in Dallas, TX and I've tried different radios on several ROMs.
Currently I'm using radio 1.65.24.36. I've tried 1.71.09.01 and 1.65.16.25 also.
I'm attempting to flash back to an ATT OEM ROM, but judging from the OPs posts it seems like it might be a waste of time. My sim card is 3G and the phone was purchased in November. I might try getting the sim replaced and see what that does.
Swede405 said:
I'm having the same issues as the OP. I'm in Dallas, TX
Click to expand...
Click to collapse
It is a known problem with AT&T 3G services in cebteral Texas... it is a bit of an insider's secret. There is an excellent thread on www.phonescoop.com where AT&T emoyees discuss the matter. It is also prevalent in other areas of the country, and is a result of the switching boards for the 3G service not talking with one another properly.
Finding the right radio does make a difference, but it wil not be miraculous in it's improvement. I will post a link to the thread when i get a chance tomorrow afternoon, but if you go to phonescoop on your own, do a search of the forum for AT&T centeral texas and itshould bring it up in the first couple of results.
Here is the direct link for the thread talking about this:
http://www.phonescoop.com/carriers/forum.php?fm=m&ff=4&fi=2015964

GSM radio signal problem

Hi all,
I have a strange problem with my Polaris - when I drive my car and talk over the phone, it looses coverage and the conversation is being dropped. I think this happens when it changes the cells from 3G to 2G.
I used to have the problem with the original Windows Mobile and now also with WM 6.1 - the official ROM from HTC.
ROM version: 3.13.405.0 WWE
ROM date: 08/21/08
Radio version: 1.59.42.15
Protocol version: 25.85.30.07H
I have never tried to flash it with a "cooked" ROM. Do you think some of the ROM releases here will fix this issue?
I just want the problem fixed, so I will be thankful for every suggestion on how to do this!
Thank you in advance!
Regards!
Hmmm.... I guess it could be hardware error.
I have same ROM and I don't have such issue. My Polaris is also almost constantly switching 2G/3G (regarding changing coverage).
Bodisson said:
Hmmm.... I guess it could be hardware error.
I have same ROM and I don't have such issue. My Polaris is also almost constantly switching 2G/3G (regarding changing coverage).
Click to expand...
Click to collapse
I am sure about that, Bodisson! I have a friend that has no problem with it also.
Maybe it is a hardware issue but I have no idea what to do in order to fix the problem. I bought the phone from eBay and do not have a valid warranty, so I do not know what are my options now, except to try changing different ROMs and see if I find a "magical" one that fixes the problem...
Bodisson, thank you for your response!
Any other suggestions?!
I have similar problem. Got my polaris a week ago (new) and had few droped calls when i'm in my bedroom.
Rom version 1.28.405.3WWE
Radio 1.58.25.14
Phone indicated bad signal reception (2 bars), but when it loses 3g coverage, it gets excellent reception (4 bars). So i changed phone settings and in the band tab choose GSM (i use GSM anyway) instead of Auto for my network type. No dropped calls since then (hope it stays that way ).
I'm new to the game to, but if this doesn't work for you or you need 3g, i guess you could try updating your radio. This could solve your problem (or worsen it, depends on the version people say )
Hope i helped. Ivan
@ Ivan: Is your ROM WM 6.0?
Because original poster and me have WM 6.1. And stuff happening to you happened to me while I was on WM 6.0.
Altough, I had to send my Polaris to service due to erratic BT and GPS behaviour. It resulted by changed motherboard...
Yes, my rom is 6.0. The solution i gave fixed the same problem for me on 6.0 so i figured he can try it...
I have had the problem using 6.0 also...
I am unable to try the suggested from ivanx method at the moment but as soon as I can, I will post the results here.
Unfortunately, as I said, my warranty is not valid in my country (Bulgaria), so the phone cannot go to an official service (I do not trust any other service here...).
Thank you guys!

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