Database Info

Support Code:85010014

I have a WM5 Device trying to sync with outlook and am getting this Support Code:85010014 when I select the view status link in Activesync (v4).
AS4 allows me to sync favorites and notes, but not contacts, calendar, email, and tasks. Any suggestions?
Thanks.

I solved my ActiveSync problem with Error 85010014.
I also run Eudora and Incredimail Plugin for Outlook on both PCs, Work and Home. Both are on XP Pro SP2 and when I installed ActiveSync 4.1 on my work PC without issue, I decided to attack my Home PC Outlook installation to see if I could resolve the issue.
So, At home:
Putting Outlook in Offline mode did not solve the problem.
I uninstalled ActiveSync 4.0 and installed ActiveSync 4.1 - No difference.
I backed up Outlook via 3rd party program to grab account settings as well as my 2GB pst file then ran Help->Detect and Repair... - reboot, no difference.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating, it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!

Before you re-install..
Are you using Outlook 2003 in "Offline" mode? If so, try running Activesync while CONNECTED to your Exchange server... This worked for myself and possibly a few others here.
Good luck! Hopefully you won't have to re-install Outlook which seems to be the ultimate fix.
Just checked the original post date... hope the original poster fixed the issue.

Re: Before you re-install..
kcchen said:
Are you using Outlook 2003 in "Offline" mode? If so, try running Activesync while CONNECTED to your Exchange server... This worked for myself and possibly a few others here.
Good luck! Hopefully you won't have to re-install Outlook which seems to be the ultimate fix.
Just checked the original post date... hope the original poster fixed the issue.
Click to expand...
Click to collapse
No, I don't use exchange. I realy hate outlook compared to Eudora for my needs. Mail accounts are on standard Unix POP/SMTP Servers. Outlook is forced due to contacts integration on PDAs.

Windows Mobile 5 Support Code: 85010014
I solved the same problem in a different way - On ActiveSync in the File menu there is an option to Delete Mobile Device. I picked that, deleted the device and then re-established the partnership between the mobile device and the PC. Sync started working perfectly right away.

Active Sync 4.1

download @ buzzdev.net
buzz

Hello buzz
thnx for sharing... I allready download it from your website.
After installation... I got problems... my pc hangs and after a reboot, my pc is very slow or just hangs.
I had to remove this 4.1 and go back to 4.0...
any ideas?

CoolGadget said:
Hello buzz
thnx for sharing... I allready download it from your website.
After installation... I got problems... my pc hangs and after a reboot, my pc is very slow or just hangs.
I had to remove this 4.1 and go back to 4.0...
any ideas?
Click to expand...
Click to collapse
what was the advantage of 4.1 ? :lol:

ThEScReW said:
CoolGadget said:
Hello buzz
thnx for sharing... I allready download it from your website.
After installation... I got problems... my pc hangs and after a reboot, my pc is very slow or just hangs.
I had to remove this 4.1 and go back to 4.0...
any ideas?
Click to expand...
Click to collapse
what was the advantage of 4.1 ? :lol:
Click to expand...
Click to collapse
no idea, please read the attached release notes....
buzz

From readme.doc
6. WHAT'S NEW
Feature: Improved USB support
Benefit: ActiveSync 4.1 provides the fastest USB transport between your desktop PC and your mobile device to date.
Feature: View Exchange Server Synchronization status on your PC
Benefit: You can now view server synchronization status while synchronizing with a Microsoft Exchange server through your desktop PC's internet connection.
Feature: Synchronization of pictures in Contacts on your mobile device with Outlook
Benefit: If an Outlook contact is associated with a picture, ActiveSync now synchronizes the associated picture from Outlook on your desktop PC to your mobile device.
Note: Microsoft Outlook XP or Microsoft Outlook 2003 is required to use this feature.
Feature: Easier to identify friendly device names
Benefit: ActiveSync now supports friendly names for devices, making it easier to identify the device that you want to sync with over a Bluetooth or an infrared (IR) connection.
Note: ActiveSync uses your Windows login name to generate an unique device partnership ID. This login name may be broadcast to other users such as with Bluetooth discovery broadcasts.
Feature: Synchronization over a Bluetooth connection with your PC
Benefit: ActiveSync 4.1 now enables you to synchronize data with your PC over a Bluetooth connection.
Feature: Integration with Windows Media Player 10
Benefit: Easier to discover, configure, and access Windows Media Player 10 music, video and photo from ActiveSync. Also facilitates automatic synchronization of media even when Windows Media Player 10 is not currently running on a desktop PC.
Feature: Enhanced user interface and enhanced new partnership wizard
Benefit: Easier to locate key features, access the most important configuration settings, and configure the device upon first synchronization.
Feature: Synchronize Internet Explorer Mobile favorites to a Windows Mobile-based Smartphone
Benefit: Already available on Windows Mobile-based Pocket PC devices, this feature syncs Internet Explorer Mobile favorites on a desktop PC with a Windows Mobile-based Smartphone.
Feature: More robust synchronization with Outlook
Benefit: Synchronization with Outlook is now more reliable and robust than before.
Feature: Configure synchronization settings prior to first synchronization, including custom synchronization settings
Benefit: Configure all the ActiveSync options you need in a single step.

Most of them aren't new ...

active sync problems with outlook 2003

I keep getting an error message activesync encountered a problem on the desktop. Support Code 85010014 - no-one seems to know how to resolve this. other support groups say that there must be a coorupt file in outlook but even a clean re-install seems to come up with the same error. any ideas?
Thanks

did you try to 'detect and repair' in Outlook Help?

active sync problems with Outlook
Hi
thanks - I did a detect and repair which re-installed outlook, however, this apparently wasn't enough. I have now resolved the issue by going into add/remove programmes and clicking 'change', uninstalling, re-booting and re-installing outlook. This has now solved the problem! Thanks for the interest.
:wink:

same error code
I received this error repeatedly until I connnected my laptop to the exchange server and ran Activesync at this point it all went well.

For the record, from http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm:
•If you are seeing the error 85010014 (a general error) then try uninstalling and reinstalling Outlook. The error in ActiveSync is actually from the Outlook APIs. You will need to reconfigure Outlook unless you backup your settings. To uninstall Outlook click on the Control Panel -> Add or remove Programs -> Office 2003 and chose to modify the installation by adding or removing components. Uncheck Outlook and updated it to remove Outlook from Office 2003. Then click on Office 2003 again and re-check the option to install Outlook to add it back to Office 2003. You may need your Office 2003 CD. Then reboot.
• If you are seeing the error 85010014 (a general error) and are using Exchange 2003 and folder redirection with Outlook, you may have to turn folder redirection off to sync or upgrade to ActiveSync 4.1.
Click to expand...
Click to collapse
Once again, the marvel that is Microsoft's shared programming responsibilities means that real world application in anything less than a 100% 'standard' environment results in all sorts of hideous problems. It's just like when I'm using IE to test my latest web pages, and I get adventurous and start using it for regular browsing too (mainly out of laziness), whenever it crashes most of the time it offers me a link to navigate to "for more information on how to prevent this problem" - and the web page usually says, "We have no information on the nature of this problem. Please try the Knowledge Base, or search for more information"... etc..... Why even bother.

.NET CF: Syncing with OutlookSession without opening Outlook

I'm currently working on a program that will trigger Outlook to send/receive new messages on every email box. So far, it's working perfectly, except for one small issue: Every time it syncs, turns the screen on (if it was off) and opens Outlook.
I'd rather have it done in the background, so that the phone's screen doesn't come on and the Outlook inbox doesn't pop up. Is this possible at all? I'm ONLY using OutlookSession to synchronize, nothing else, so I'm interested in any solution you may have.
For reference, I'm using VB.NET with a smart device application targeted towards Windows Mobile 6.0 and .NET Compact Framework 3.5. If you have a C# solution, I don't mind that either, I can translate it.
Thanks!

[Solved] iCalendar & Multiple Calendar support?

Not the Mac iCal format, but web calendars (iCalendar) support. A lot or organizations are using iCalendar to allow people to subscribe to calendar and event updates, Outlook supports this but its added as an additional calendar and does not sync to my windows mobile device. Is there any way/app to add iCalendar support to Windows Mobile?
>> UPDATE see below <<
Solved! through a combination of Gmail (which I use to subscribe to my multiple iCalendar appointments) and the free version of Nuevasync.com, which allows my WinMo 6.5 device to synchronize with all my Gmail calendars. Nb. Tried Google sync, but it only supports synchronisation with the main Google calendar and also OggSync v4 but I had issues with a time zone bug (despite installing the update) which caused all my appointments to be at incorrect times. Nb2. This is by no means ideal, but tell WinMo-7 comes out similar hacks are our only options.

>> UPDATE-2 see below <<
Found a better solution to synchronise Google calendar with my Windows Mobile device without using Microsoft Exchange, the programs called "Inesoft Calendar 2" and supports direct synchronisation with multiple Google calendars without messing up the built in calendar.
Hope this helps others, and maybe MS will fix this eventually..