Database Info

Support Code:85010014

I have a WM5 Device trying to sync with outlook and am getting this Support Code:85010014 when I select the view status link in Activesync (v4).
AS4 allows me to sync favorites and notes, but not contacts, calendar, email, and tasks. Any suggestions?
Thanks.

I solved my ActiveSync problem with Error 85010014.
I also run Eudora and Incredimail Plugin for Outlook on both PCs, Work and Home. Both are on XP Pro SP2 and when I installed ActiveSync 4.1 on my work PC without issue, I decided to attack my Home PC Outlook installation to see if I could resolve the issue.
So, At home:
Putting Outlook in Offline mode did not solve the problem.
I uninstalled ActiveSync 4.0 and installed ActiveSync 4.1 - No difference.
I backed up Outlook via 3rd party program to grab account settings as well as my 2GB pst file then ran Help->Detect and Repair... - reboot, no difference.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating, it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!

Before you re-install..
Are you using Outlook 2003 in "Offline" mode? If so, try running Activesync while CONNECTED to your Exchange server... This worked for myself and possibly a few others here.
Good luck! Hopefully you won't have to re-install Outlook which seems to be the ultimate fix.
Just checked the original post date... hope the original poster fixed the issue.

Re: Before you re-install..
kcchen said:
Are you using Outlook 2003 in "Offline" mode? If so, try running Activesync while CONNECTED to your Exchange server... This worked for myself and possibly a few others here.
Good luck! Hopefully you won't have to re-install Outlook which seems to be the ultimate fix.
Just checked the original post date... hope the original poster fixed the issue.
Click to expand...
Click to collapse
No, I don't use exchange. I realy hate outlook compared to Eudora for my needs. Mail accounts are on standard Unix POP/SMTP Servers. Outlook is forced due to contacts integration on PDAs.

Windows Mobile 5 Support Code: 85010014
I solved the same problem in a different way - On ActiveSync in the File menu there is an option to Delete Mobile Device. I picked that, deleted the device and then re-established the partnership between the mobile device and the PC. Sync started working perfectly right away.

Activesync 4.1

Activesync 4.1 was leaked. I can't find reference to an announcement about it anywhere here so I'm posting a new topic.
Version 4.1.0 Build number: 4807
What's new
Feature: Improved USB support
Benefit: ActiveSync 4.1 provides the fastest USB transport between your desktop PC and your mobile device to date.
Feature: View Exchange Server Synchronization status on your PC
Benefit: You can now view server synchronization status while synchronizing with a Microsoft Exchange server through your desktop PC's internet connection.
Feature: Synchronization of pictures in Contacts on your mobile device with Outlook
Benefit: If an Outlook contact is associated with a picture, ActiveSync now synchronizes the associated picture from Outlook on your desktop PC to your mobile device.
Note: Microsoft Outlook XP or Microsoft Outlook 2003 is required to use this feature.
Feature: Easier to identify friendly device names
Benefit: ActiveSync now supports friendly names for devices, making it easier to identify the device that you want to sync with over a Bluetooth or an infrared (IR) connection.
Note: ActiveSync uses your Windows login name to generate an unique device partnership ID. This login name may be broadcast to other users such as with Bluetooth discovery broadcasts.
Feature: Synchronization over a Bluetooth connection with your PC
Benefit: ActiveSync 4.1 now enables you to synchronize data with your PC over a Bluetooth connection.
Feature: Integration with Windows Media Player 10
Benefit: Easier to discover, configure, and access Windows Media Player 10 music, video and photo from ActiveSync. Also facilitates automatic synchronization of media even when Windows Media Player 10 is not currently running on a desktop PC.
Feature: Enhanced user interface and enhanced new partnership wizard
Benefit: Easier to locate key features, access the most important configuration settings, and configure the device upon first synchronization.
Feature: Synchronize Internet Explorer Mobile favorites to a Windows Mobile-based Smartphone
Benefit: Already available on Windows Mobile-based Pocket PC devices, this feature syncs Internet Explorer Mobile favorites on a desktop PC with a Windows Mobile-based Smartphone.
Feature: More robust synchronization with Outlook
Benefit: Synchronization with Outlook is now more reliable and robust than before.
Feature: Configure synchronization settings prior to first synchronization, including custom synchronization settings
Benefit: Configure all the ActiveSync options you need in a single step.
Source: PDAMobiz
Download: http://en.pdamobiz.com/en/forum/forum_posts.asp?TID=375

Great stuff! Thanks!

Xda Exec Avantgo sync problem

Has anyone managed to get the exec to sync with Avantgo? I have had all sorts of sync problems which were down to Outlook and I have managed to resolve them but I can't find a way of getting Avantgo to sync despite re-loading the newest Avantgo client. Any help appreciated.

two methods that i use are....
1..when at work i tend to change the connections options on the avantgo pda side to include our proxy server..
when at home or gprs
i leave the proxy server blank
sadly there seems to be a problem with the desktop version, thats why i had to resort to the above from my pda, excluding the desktop program.

found this from avantgo website
-----------------------------------------
Question
Does AvantGo support Windows Mobile 5.0?
Answer
AvantGo is currently alpha status for Windows Mobile 5.0. AvantGo software version 5.7.53 or above is required. See our downloads page to update your software. Users may encounter the following:
- Problems syncing with Active Sync: If you experience problems syncing through Active Sync you may initiate an AvantGo synchronization from the AvantGo browser. Click here for instructions.
- VGA display issues: AvantGo optimization for VGA screens are not yet available. All content will be double-sized by the device.
- Options panel layout issues: The browser options panels and AvantGo Connect may not show text or buttons properly for the available screen width.
AvantGo optimization for Windows Mobile 5.0 features are not yet available. AvantGo is not pre-installed on Windows Mobile 5.0 devices.
Submit your email using the "Notify Me" button below to be notified when this status changes.

just tried mobipocket reader.. actually quite good
try it for now till avantgo sorts itself out
http://www.mobipocket.com/en/DownloadSoft/DownLoadReaderStep1.asp

ActiveSync tweaking synchronizing

I have a Windows Mobile 5 based device and I use activeSync 4.2 with Windows XP SP2 and Office 2003. I would like my work-contatcs and my work-appintments on my work-PC also show up on my mobile but I DO NOT want my private appointments and my private contacts of my mobile (that get snyched from my private PC) show up on my work-PC. So is there a way to force active synch when connected to my work-PC to only synchronize work contacts and appointments ?

Of course. You can Clickon the "Options"-Button in AS-Configuration-Dialog and you can tell AS, which categories shall be synced.

How to sync contacts from pda with Outlook?

Hello,
i've a pda with WM 6.1
My problem is bidirectional synchronization.
The situation is:
1. On my mobile device are about 200 contacts (names, telNr, emails, adresses)
2. On my desktop pc with win xp + outlook 2003 (yesterday new win xp installation). Outlook is empty and doesn't have any contacts.
My problem in the past was deletion of new contacts on my mobile device.
For example i met someone in a club. He gave me his number and email adress. I type all the info on my mobile device.
If i plug my device at home (via ActiveSync) and tried to sync the contacts from my device with outlook on desktop pc this new contact was deleted!
Everything what wasn't on desktop pc was deleted.
Now i have my contacts only in my mobile device. Hot to set up active sync, mobile devic, desktop pc outlook to get the contacts from mobile device to desktop pc?
I'm afraid to lose all my contacts if i connect my mobile device with desktop pc :-( That everything will be overwritten with empty destkop pc outlook.
How to make the synchronization bidirectional?
1. If something is present only on mobile device and not on destkop pc -> save it on desktop pc.
2. If something is present only on destkop pc and not on mobile device -> save it on mobile device
3. Avoid duplicates
4. DELETE NOTHING FROM MOBILE DEVICE
Is it possible?
Please help me out :-/
best regards
topek

topek2000 said:
Hello,
i've a pda with WM 6.1
My problem is bidirectional synchronization.
The situation is:
1. On my mobile device are about 200 contacts (names, telNr, emails, adresses)
2. On my desktop pc with win xp + outlook 2003 (yesterday new win xp installation). Outlook is empty and doesn't have any contacts.
My problem in the past was deletion of new contacts on my mobile device.
For example i met someone in a club. He gave me his number and email adress. I type all the info on my mobile device.
If i plug my device at home (via ActiveSync) and tried to sync the contacts from my device with outlook on desktop pc this new contact was deleted!
Everything what wasn't on desktop pc was deleted.
Now i have my contacts only in my mobile device. Hot to set up active sync, mobile devic, desktop pc outlook to get the contacts from mobile device to desktop pc?
I'm afraid to lose all my contacts if i connect my mobile device with desktop pc :-( That everything will be overwritten with empty destkop pc outlook.
How to make the synchronization bidirectional?
1. If something is present only on mobile device and not on destkop pc -> save it on desktop pc.
2. If something is present only on destkop pc and not on mobile device -> save it on mobile device
3. Avoid duplicates
4. DELETE NOTHING FROM MOBILE DEVICE
Is it possible?
Please help me out :-/
best regards
topek
Click to expand...
Click to collapse
Hi,
Sadly enough M$ does not use their AS themselves, otherwise it would be much more up to its task...
Best way to operate is IMHO : use PIMbackup to have a copy of your contacts saved. then sync the PDA and PC. When done, go into Extra | Options and change the settings to 'Leave item on PPC'. Restart PIMbackup and put back your backup-file. By the time you're finished doing that AS has already copied all your contacts from PDA to PC.
Dirk

have you looked in activesyncs settings
click Options
right click on the pc
choose source settings
look at the "if there is a conflict" dropdown
also it's always a good idea to backup your outlook on the pc
you can do that by exporting the pst file