Thanks for any responses in advance.
I have an O2 XDA II ppc that has slowly been failing , ie. hanging, flickering screen, shows a double image of the screen on the screen. Now it will not boot up. Will not communicate with the craddle therefore can not reload 1.72. Does anyone have any idea about what may be wrong, or can recommend a good repair agent in the states. Item is about 2 years old and out of warranty.
Pocket PC Techs is highly regarded. They're in southern California.
Related
I dropped my xda II last week and I couldn't switch it on. I took it to the O2 Hong Kong for repair. As the warranty had expired, I need to pay and that's alright. They said the mainboard is out of order and needed be changed and charged me $1250-HKD (about 160-USD)! Wow, that's expensive and so I took the unit back. I then, through a friend, got the unit to a local shop for repair. WTF! He said it was only the on/off switch damaged and that's why I couldn't turn it on. He repaired it within an hour and charged me $100-KHD (12.8-USD)!!!!
That's the way the official dealer operates. I am not angry with the high cost of repair. If it was really the mainboard damaged, I could bear with the cost because I damaged it. But they are outright liars and just want to make a fortune by telling lies to customers.
To be honest, xda II is a fine piece of kit and I owned a xda I as well. But I'm fed up with the dealership and the after-sales. (apart from this time, there've been so many bad things about O2 Hong Kong). I won't buy any products from O2 any more.
As unbelievable and downright illegal as that sounds, that problem is very common within the world of mobile phone repairs.
Best to always check like you did, first with the dealer and then a third party to see if there are any differences in what they say.
hey, can you tell me the name & location of the 3rd party repair shop u found. My XDA is fine for now, but would love to know who really knows how to handle them around here. You know - just in case.
Thnx
I'm having to make an insurance claim on the above item, and wanted to know what generally happens.
Is it cheaper for the insurance companies to repair the smashed screen, or do they just replace them.
If they repair, are replacement screens available in the UK.
If a replacement, are XDA II I-Mates or M1000 still available, or am I likely to get an upgraded unit ie IIs ?
No prizes for guessing what I'd like to happen...
Cheers
If it has been dropped there is no guarantee that replacing the screen will make it work properly, it is usual for the whole unit to be replaced by insurance, if they replace it they will probably block the imei on the broken phone so you get no further use from it.
I've had my xda2 replaced by O2 insurance 5times for various software problems over the last 9months and they told me that it was cheaper for them to replace the whole unit rather than get them fixed!
In the end I had enough of the xda2 going wrong and customer services changed it for a 2s fingers crossed its been good so far
HI, I hope someone can help.
I have an out of warranty Blue Angel (O2 XDAIIS)
Has anyone got contact details of anywhere that could do a repair please?
I have found reference on here to Anovo Digicom, but can't find any contact details... Any others that may be able to do a repair?
cheers
i just got my imate jasjar back from a company called sbe http://www.sbe-ltd.co.uk/ who are the uk service center for imate. very nice people but slow service (2 weeks!)
er... and it would appear they havn't fixed the fault...
http://www.htceurope.com/
just got a mda compact repaired by them they do mda and orange M range of phones, so they should be able to do the o2 xda.
To SBE's credit i called them today about the phone they failed to repair. They were ver appologetic and are going to collect it tomrrow and repair again all at their expense.
tintoy said:
i just got my imate jasjar back from a company called sbe http://www.sbe-ltd.co.uk/ who are the uk service center for imate. very nice people but slow service (2 weeks!)
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Did they repair it in the end?
I sent my I-Mate JAM back last Monday as the speaker and LED had stopped working (you couldn't hear the other party unless you used speakerphone). I got it back today and both faults are still there. :roll:
I'll give them a ring tomorrow.
Ultimatly they turned out to be complety rubbish!
The first time they returned it (two weeks and 3 chase calls) it was still faulty (and very obviously so QC?). The second time they took five weeks, six phone calls, 2 of which were direct to their customer services manager, and the threat of a leter to trading standards before they eventually returned it, albeit this time repaired. (they actaully read my leter this time are replaced the pcb as I sugested)
Completly useless bunch of apatentic, diorganised liars in my experience. You'd have more luck trying to repair your phone using tarrot cards and acupuncture than trusting it to SBE...
imate service
It would seem after reading a LOT of different forums that IMATE is great at selling products and ABSOLUTE **** and fixing their own products under warranty if AT ALL. Im glad I have an o2 xda exec. I would rather deal with o2 if mine goes faulty.
BOTTOM LINE DONT BUY IMATE anything, expect no support, no help, and nothing but excuses. Im looking at the QTEC, or DOPOD, or well anything other then IMATE.
I have read over 12 different forums, and everyone is upset with imate support (if you can call it that)
A.
So no new answers to your question, i must admit i would like to find out as well as my warrnanty is due to run out and would like to know who does good service if i need repairs or should i just take out insurance instead
dmwg40 said:
So no new answers to your question, i must admit i would like to find out as well as my warrnanty is due to run out and would like to know who does good service if i need repairs or should i just take out insurance instead
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If you had insurance, would it be replaced or returned to somewhere like SBE for repair? :?
I did the unthinkable to my Pristine perfect Sensation 4g(rooted and s off and custom rom) I was teaching a tennis lesson (that is what I do) this morning and I reached into my pocket to pull out the phone and check the time and it fell to the court and cracked the screen. I was horrified. Got home and called T Mobile and they connected me to Asurion(after telling me it would be cheaper to go Asurion rather than HTC who would replace the screen. This is my first ever insurance claim(never cracked a screen or damaged a phone in over 17 years) Asurion started out saying they would ship a phone out and I would have it tomorrow. They then wanted to ask some questions which I said ok to . They asked about an address from over 22 years ago that the county had changed 3 times in the four years I lived there. I said not sure but I think it was choice 1. after a few other questions(gave me names to identify, although I have worked with over 3000 different students teaching tennis_) they said they could not identify me and I was on hold for 24 hours and an adjuster would be in touch. I have lived iin the same county for over 40 years. They refused to do anything but say adjuster will be in touch with you. Has anyone else had this hassle? I really need some advice would it be prudent to just call HTC and have the screen replaced(Tmobile says no)and what are the chances that Asurion will send a new phone and not a freaking refurb. Anyone went through this scenario? I had just rooted and got s off and installed a great rom and the device was running solid and super!!! Also would I suppose I would have to flash the stock recovery and stock rom. The phone still works(perhaps I should just keep it) just has a badly cracked screen. All info and advice and help is greatly appreciated.
I would think this would be easy.....Which is cheaper?
dubie76 said:
I would think this would be easy.....Which is cheaper?
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They are within 30.00 of each other and I have read that Asurion is sending out refurbs that are scratched etc. I am not sure if the phone was damaged beside the screen as the touchscreen is not as responsive as before. I guess it is a crap shoot either way. just want to hear from others who have gone the Asurion route.
I work as a att customer care rep and used to be a verizon tech support rep. I've felt a lot with asurion and 99% of the time they send out crap refurbs. Scratched, glitchey, ext. I would either search for a screen online and do it my self, find a phone repair center where I live or have htc do it.
Sent from my HTC Sensation 4G using XDA App
Hey guys,
I have unfortunately managed to crack my U12+ screen during the first month of use, and since there is a general lack of spares online, I decided to send it for repair to the official european HTC service (CTDI Regenersis in Poland). They are asking for a bit over 300 Euros to repair the screen.
I would like to ask if someone has any experience on the same repair from the same service. Yes, I have heard the horror stories and I have also read the trustpilot reviews, but I would really like to have some personal insight. I am confortable in paying the service fee, as long as they return my phone with the same pristine condition I sent it in. I have used the official service in the past (red camera tint on the M7) and they made a poor job in reassembling the phone (screen gaps, sticky buttons, and my device returned with more scratches compared to what it had before), but I do not remember if it was the very same company in Poland.
Given the build of the device (glass edge all around) I think that I am not the only one in need of screen repair through the official service, so I hope that someone could share his/her experience. Do you think its a good idea? Or should I just go for a new device alltogether? (the U12+ can be found new for around 470 Euros)
Thanks in advance.
I am in United States (Atlanta), I needed a screen repair and could not get any reply from HTC after several emails, there is no phone contact listed that I could find.
I located a national repair service provider (Cellaris) that repaired the screen for 250USD (233 Euros). They had to order the screen from Korea, it took about 3 weeks to arrive. The repair was very well done and looks factory original. Cellaris stores are not "official" HTC service stores, but they seem to be very experienced in all cell phone repairs. The stores are located in malls, shopping centers, and in many Wal-Mart stores.
So to answer your question, if you find a good, experienced store, the repair should be like new.
Hi,
Attention anyway independent repairer! Europe (Belgium) HTCU11 replacement screen low sensitivity no longer worked. 300 €
-Back problem of sound and poorly glued screen! back to the repairman
-Repair 2, its ok trace of glue on the edges! After 15 days the edge of the screen degrades small cracks !!
I still think the HTC service is more likely to be better !!
I had a HTC10 internal platinum replacement and no problems, work done very well.