I dropped my xda II last week and I couldn't switch it on. I took it to the O2 Hong Kong for repair. As the warranty had expired, I need to pay and that's alright. They said the mainboard is out of order and needed be changed and charged me $1250-HKD (about 160-USD)! Wow, that's expensive and so I took the unit back. I then, through a friend, got the unit to a local shop for repair. WTF! He said it was only the on/off switch damaged and that's why I couldn't turn it on. He repaired it within an hour and charged me $100-KHD (12.8-USD)!!!!
That's the way the official dealer operates. I am not angry with the high cost of repair. If it was really the mainboard damaged, I could bear with the cost because I damaged it. But they are outright liars and just want to make a fortune by telling lies to customers.
To be honest, xda II is a fine piece of kit and I owned a xda I as well. But I'm fed up with the dealership and the after-sales. (apart from this time, there've been so many bad things about O2 Hong Kong). I won't buy any products from O2 any more.
As unbelievable and downright illegal as that sounds, that problem is very common within the world of mobile phone repairs.
Best to always check like you did, first with the dealer and then a third party to see if there are any differences in what they say.
hey, can you tell me the name & location of the 3rd party repair shop u found. My XDA is fine for now, but would love to know who really knows how to handle them around here. You know - just in case.
Thnx
Related
HI, I hope someone can help.
I have an out of warranty Blue Angel (O2 XDAIIS)
Has anyone got contact details of anywhere that could do a repair please?
I have found reference on here to Anovo Digicom, but can't find any contact details... Any others that may be able to do a repair?
cheers
i just got my imate jasjar back from a company called sbe http://www.sbe-ltd.co.uk/ who are the uk service center for imate. very nice people but slow service (2 weeks!)
er... and it would appear they havn't fixed the fault...
http://www.htceurope.com/
just got a mda compact repaired by them they do mda and orange M range of phones, so they should be able to do the o2 xda.
To SBE's credit i called them today about the phone they failed to repair. They were ver appologetic and are going to collect it tomrrow and repair again all at their expense.
tintoy said:
i just got my imate jasjar back from a company called sbe http://www.sbe-ltd.co.uk/ who are the uk service center for imate. very nice people but slow service (2 weeks!)
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Did they repair it in the end?
I sent my I-Mate JAM back last Monday as the speaker and LED had stopped working (you couldn't hear the other party unless you used speakerphone). I got it back today and both faults are still there. :roll:
I'll give them a ring tomorrow.
Ultimatly they turned out to be complety rubbish!
The first time they returned it (two weeks and 3 chase calls) it was still faulty (and very obviously so QC?). The second time they took five weeks, six phone calls, 2 of which were direct to their customer services manager, and the threat of a leter to trading standards before they eventually returned it, albeit this time repaired. (they actaully read my leter this time are replaced the pcb as I sugested)
Completly useless bunch of apatentic, diorganised liars in my experience. You'd have more luck trying to repair your phone using tarrot cards and acupuncture than trusting it to SBE...
imate service
It would seem after reading a LOT of different forums that IMATE is great at selling products and ABSOLUTE **** and fixing their own products under warranty if AT ALL. Im glad I have an o2 xda exec. I would rather deal with o2 if mine goes faulty.
BOTTOM LINE DONT BUY IMATE anything, expect no support, no help, and nothing but excuses. Im looking at the QTEC, or DOPOD, or well anything other then IMATE.
I have read over 12 different forums, and everyone is upset with imate support (if you can call it that)
A.
So no new answers to your question, i must admit i would like to find out as well as my warrnanty is due to run out and would like to know who does good service if i need repairs or should i just take out insurance instead
dmwg40 said:
So no new answers to your question, i must admit i would like to find out as well as my warrnanty is due to run out and would like to know who does good service if i need repairs or should i just take out insurance instead
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If you had insurance, would it be replaced or returned to somewhere like SBE for repair? :?
This is just an FYI. I had my SP5 and SP5m repaired via I-Mates USA warranty repair and this is my personal experience. Phone was sent in to PocketPC Techs.com for repair and they do not give you a refurbished or new unit. They will though replace the circuit board for the unit and ship the exact screen and chassis back to you. They do this, as explained to me, because some people scratch the screen and drop the phones. You don't get no replacements with I-Mate. Another thing that you have to do is pre-pay $60 for the repairs and if THEY determine that the damage or faulty hardware was still under warranty, they will refund you the money. If not, they keep the money and your phone. They will send you an estimate if its more and you have to pay in full before they will ship it out.
My experience was OK. I was refunded the money back because it was still under warranty but it took 1-month to have my phone repaired and sent back to me. They did not have the circuit boards in stock so they held onto my phone. You would think that they would send me out a refurbished one just because of the circumstances but they stick to the guidelines imposed by I-Mate. So kids, if you buy an I-Mate, be fair warned of some of the caveats. Not that they are bad, just some things to know. Remember, there are many versions of the same phone by HTC and other manufactures. Do your research and check warranty fine print. I have found that carriers phones are not that bad. Especially when you can change the ROM's and you can do a next business day replacement for 1-year.
Enjoy ~~
Sorry if this can't be asked here.
My question is, what is the extent of the coverage? Any details at all if possible from anyone who's had their phone physically damaged without warranty from the seller.
My situation is: bought a Touch HD from clove.co.uk a month ago, without insurance, and my dog just recently destroyed it . I called the north american service hotline, and heard my case, and suggested I call the hotline for the country my phone came from. Which I'll have to do tomorrow as theyre only open 8am - 8pm eastern time (im in CA).
So please, anyone with a similar experience, please let me know what can be done. Bad news or good news, doesn't matter.
Oh then the guy said "happy holidays".
Hi. Wow expensive chew toy! I will tell you from experience HTC is the absolute worst company I have ever had to deal with especially for warranty! I swear they will do everything in their power to avoid honoring the warranty so be careful how you answer their questions.
One example: I bought a used HTC S710 off ebay that was only 2 months old but had some keys that were not working right after about a month. Seller even gave me a copy of his original receipt showing it was under warranty which had 9 months left by time I realized the problem. First guy I talked to said it had to of been damage I caused or accused me of getting it wet but I didn't think that was the case. I know I didn't do either & it had been working for awhile & either way you'd think it should be covered under warranty within the 1st year or they'd at least look at it. When I brought up if it would be covered under warranty he said it depends on if it was damage I caused or not. Next guy I talked to asked if I had the original receipt & if I was the original purchaser. I said yes & no. Then I was told it was non transferable & only good for the original purchaser. I asked the seller if he'd mind sending it in for me & he said sure no problem. Well the next HTC guy said the warranty was invalid because they knew the phone had been resold. (It seems they take notes when you call in) They said they'd be happy to look at it but it'd be at least $80 & could be $120 for keypad issue & maybe much more depending on what the problem was, it could even hit $200 which is almost as much as I paid for the phone! I asked about buying parts & they send they don't sell to end users. I do some computer support for a company that sells & repairs cell phones (Sprint/Nextel) & had them contact HTC to find out they couldn't buy parts either. Run around left & right. I ended up buying replacement parts on ebay for like $30 & fixed it myself. It was a pain but it worked & I didn't give them my $. I swore I'd never buy another HTC but here I am with a Touch Dual & a Fuze. lol
I've read similar horror stories on the net so I know I'm not alone. Moral of the story is don't rely on HTC to honor any warranty & if they do you are one lucky SOB. I highly doubt they are going to cover yours if it is obvious it was chewed on (or dropped or run over or sat on or got wet etc) as they'll say it was abused & not a manufacturer's defect & therefore not warranty. (Not sure any company will cover such things, that is what insurance is for. lol) Odds are they'll gladly offer for you to ship it to them & they'll fix it for a fee but you might be better off cutting your losses now & selling it as-is for parts & buying a replacement. Along with some raw hide bones for yer pooch.
Good luck!
Bill
Ah, figured as much.
Yeah I don't put any faith at all into manufacturer warranties, I just wish they had hearts . But really, this blows and the irony is that earlier I was telling myself, after weeks of tweaking, that I'd lose some hair if I have to hard-reset anytime soon.
Looks like that statement was taken to the extreme....
sp8805 said:
My question is, what is the extent of the coverage?
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I wanted to buy my device abroad, and lucky me, I called reseller here.
Answer was "Warranty is valid only locally", meaning only in my country for device bought in my country!
And sorry to say, damage caused by a dog is not covered by warranty! At least here...
http://www.crc.id.au/2010/11/25/htc-when-warranties-go-bad/
Adding my bit to the piece. Even when its a genuine fault, they are still hopeless.
I purchased it in the UK on the 3rd Feb so about 4 weeks out of the free 3 month accidental replacement warranty, do you think they will replace it out of goodwill considering it's only 4 weeks out ?
I would contact Huawei and ask them. We can do nothing but speculate.
Sent from my MHA-L29 using XDA Labs
I'll give them a ring in the morning.
Yes....they have a VIP protection in your case, in mine, they sent the dhl service to my home, packed the phone and they returned a new phone two weeks later, my mate 9 was grey they returned to me a golden one, so make a call to Huawei service, and have in hand copy of your purchase receipt to pack with the phone to send to Huawei service center.
I'll try them this morning, I'm 4 weeks over the vip protection so I'm hoping they do it out of goodwill considering I've only had the phone 4 months.
Spoke to huawei they won't repair it free of charge, not having any of it, even though I've only had the phone 4 months and it's only 4 weeks over the screen replacement warranty programme, whilst i understand it's out of glass warranty, i don't warrant only 4 weeks as being way over and I'm pissed off tbh, i will not purchase any phone that has a warranty by huawei again ?
Its a goodwill warranty not many brands offer free screen replacement! Hard to **** on Huawei in this case!
How much did they quote for out of warranty replacement?
I agree. Huawei are pretty generous even offering the three months free screen replacement. If you want a phone with a longer free replacement, you will be waiting a very long time.
With your next phone, either get a paid-for insurance or treat it more carefully.
Yes i know they offer it free but that's the worst part knowing I'm only 4 weeks out, i wouldn't have been bothered if they didn't offer this at all that i wouldn't have known, the fact it's only 4 weeks out is poor on huawei's part, they said possibly around £110 all in, I'm not paying that, i just won't buy huawei again, in fact I'm waiting for the one plus 5 launch tomorrow and will be pre ordering, now i have a £600 paperweight and huawei are not interested, i won't be interested in any of their phones in the future.
Sorry, I don't understand, you are out of warranty and you blame huawei for don't repair your phone for free?
It just sound weird...
It's not out of warranty, it's warranty until 2020, it's the screen which is 4 weeks out of warranty.
..... and it is the screen that's damaged
Stop complaining its not their fault you cracked the screen. LCD is about 30-40 usd and repairing phones is so easy.
I'm sure if it happened to you and there's no le way in the warranty whatsoever you would be moaning as well, i didn't ask for your opinion, i asked if it happened to anyone else and what the outcome was. If the shoe was on the other foot and all that.
If it was me the screen would of been replaced already. Would of bought the lcd and replaced it, it is soooooooo easy. $40 is not that bad for an lcd. Not giving you my opinion just saying the truth. No one cares if you think that huawei is being unfair or if you're not thinking of buying another huawei phone. Take from this and fix it yourself!
Out of warranty is out of warranty regardless of length. YOU broke it. 1+ wouldn't do any different. Buy a replacement screen and repair it yourself if you don't want to pay them to do it.
Warranty may be meaningless depending on the country you are in.
I bought my phone retail in Australia, dropped it from shirt pocket, in the original case which was on temporarily instead of usual tough case. This transferred force to edge of glass, massive fractures throughout the screen.
I contacted Huawei to find where I could get it officially repaired, maintaining my two year warranty. I was initially told by Huawei customer service after verifying my IMEI number, that I qualified for free screen replacement, but at 6 months this is not true. Australia is 3months, (New Zealand is 12months) for screen replacement I asked for the repairer details, only one company does official repairs in Australia.
Calling the company... $350 but they are waiting for parts... 3-4 weeks. Thinking it strange they can say that so quickly, I pressed for further details.
Apparently they don't repair Huawei, they swap them over and there was an indeterminate period before they would have stock again. I saw information elsewhere they were sending out mate 9's as replacements for Nexus 6p's with dying batteries, I guess that's where their stock went.
I asked Huawei to authorise a third party repair, as there are numerous places in nearby city, rather than interstate for their sole repairer that couldn't repair/replace it. They refused.
So basically I am wondering why I bought retail for a local warranty, when the company is incapable of maintaining supplies to honour any form of the warranty. Investigating further, anyone getting an Australian repair/warranty completed in less than a month for a Huawei is doing very well indeed.
It would be better to buy grey market, and immediately use any local repairer as required, with the saved money from grey import likely covering the first repair. The saved time... a day or so vs a month or more.
I asked Huawei if they would honor the original statement by customer service, PARTICULARLY in light of they were unable to provide a timely repair too.
Five weeks, and much wasted communications later they declined to oblige with a repair and Huawei support told me there were screens finally supplied to the repairer. The same repairer that told me outright they don't repair Huawei units at all. Someone's telling stories and my trust has plummeted. I've also subsequently investigated the satisfaction rate of their repairer and wouldn't trust them with anything other than a direct swap (which clearly accounts for the few positive reviews they have, others are sent phones without batteries, headphone sockets and other mind boggling faults) So, two months later my screens still broken, time to find repairer or supply of a genuine screen, seems half the screens on fleaBay are aftermarket unknown quality.
4 weeks is like 33% of the whole warranty time. If it was half a week, yeah why not. But not a month after a 3 month warranty...
Huawei is nice to include that warranty, so they're not to blame there.
Yeah it's pretty poor on huawei's part, no form of goodwill gesture whatsoever, i will not purchase anything huwawei again.
Can't tag on this thread for some reason but to whoever said it's 33% of warranty gone, don't be so bloody ridiculous! Of course it's 33% it's only 3 month to start of with, what a stupid statement, it's 4 weeks out not 4 pissing months! Jesus, anyway it's on the scrap heap, waiting for my pixel 2 xl which will be here next week, peace ?
Im in South Africa and im entitled to 2 free screen repairs within 24 months warranty. first 3 months is for main board replacement. Pretty sweet deal this.
Similar to what Samsung offered on the S4 and S5
Hello all,
Anyone know of any issues with HTC's supply chain for replacement LCD's?
My U11 is cracked after a drop on the road.
My insurance company (O2 Insure) cannot replace or repair my device, as there isn't stock.
HTC UK have advised they can take the phone in, advise me how much the repair will cost and return it.
Although judging by others on this forum and on Twitter, repairs are going slowly or not at all.
Is anyone in the same situation as me?
I have the same problem.
I dropped my phone and the backside broke.
First contacted Dynafix, a Dutch company that performs repairs for HTC. They couldn't say anything about the costs and did not want to say if they had parts.
Because I was afraid I would lose my phone for a long time, I didn't go on with this.
then I contacted HTC, but that didn't help much either. If you want to repair with them, they simply send the device to Dynafix.
Finally contacted Probello (another Dutch company that repairs phones), they told me what I already thought, there are no parts available, something HTC couldn't tell me.
I think it's very bad that there are no parts available and that HTC can't tell anything about when there will be.
josding85 said:
I have the same problem.
I dropped my phone and the backside broke.
First contacted Dynafix, a Dutch company that performs repairs for HTC. They couldn't say anything about the costs and did not want to say if they had parts.
Because I was afraid I would lose my phone for a long time, I didn't go on with this.
then I contacted HTC, but that didn't help much either. If you want to repair with them, they simply send the device to Dynafix.
Finally contacted Probello (another Dutch company that repairs phones), they told me what I already thought, there are no parts available, something HTC couldn't tell me.
I think it's very bad that there are no parts available and that HTC can't tell anything about when there will be.
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Quick update:
I had my U11 replaced on the 7th September by O2 Insurance. It took them 5 weeks to get stock in.
Seems to be a real parts shortage or HTC are holding parts for some unknown reason.
Good luck with repairing yours. I got lucky the insurance came through.
My HTC U11 also cracked!
My U11 is also cracked and it is out of guarantee because it is an user mistake. I have never seen such a sensitive phone. I am living in Turkey and replacement part cannot found. I do not know what to do, just I am frustrated.
patela20 said:
Quick update:
I had my U11 replaced on the 7th September by O2 Insurance. It took them 5 weeks to get stock in.
Seems to be a real parts shortage or HTC are holding parts for some unknown reason.
Good luck with repairing yours. I got lucky the insurance came through.
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FYI, all contract phones through o2 are fully insured for the length of their contract, within the contract itself. Should anything happen to your phone and it is still within its contract just call o2 support on 202 and speak to an advisor. The reason they cover the phone is to get their full money, they must ensure you have a working phone otherwise you may be able to pause or 'squeeze' out of your contract early and no carrier wants that.
Not only that, you're paying over a grand for that phone in the long run so it's only fair they insure it for a few pence too..