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My Treo 750 (WM5) from ATT touchscreen periodically stops working... I just got it a few months ago. After a soft/hard restart, the touchscreen will work for one click then stop working.
When the screen is dim, and I touch it; it lights up and becomes bright again. So it's responding to touch... just not when i select any buttons, etc.
I tried the align screen, but it can't get pass the first cross hair... so I have to do a soft restart.
All I've installed is Microsoft Live, Google Maps, Good Messaging, and the HSPDA hack.
It was working with all of those apps without any changes for about a month.
Any ideas why the touchscreen stops working?
I would like to upgrade to WM6... but I am afraid that if it's broken and I bring it back to ATT they'll say it was because of the unoffical WM6. Is there a way to backup my WM5 and upgrade to WM6?
I have the same problem with my Treo 750 "German Version". The Hotline from Palm was very competent and I send the Treo to repair. After the repair it works fine. I think the best way is send it to reparation
Good Luck
Oliver
I have had exactly the same issues on two units, the first one was replaced in the first month return to base policy.
The second one was replaced after some discussions with Palm technical support, they asked me to Hard reset etc. with no resolution to the problem, so they instantly offered a replacement.
The replacement from Palm has been fantastic, it was 1.16-RWE, and is now 2.23-RWE., so I ended up with a non-branded phone as well.
And same here too. At 3 weeks, my new Treo, started to not respond intermittently. A few days later, the touchscreen failed completely and I ended up with keyboard input/navigation only. Service provider sent me a new unit (as failure was within their 30 replacement period). Now I'm on day 15 of my second 30-days and hoping this one will be OK.
I had the same issue few months back when I first got mine. Did some search and saw several others have the same problem. Exchanged it for another one and has been working fine.
I believe it was some type of hardware issue. If you let your Treo sit powered off, it will come back for a life, but only long enough for it to "warm up."
hi can you guys tell me how to contact AT & T for replacement? what's the number to call and how would i know if it's till under warranty? please let me know how.. i have a cingular unit, unlocked. I'm in the Philippines right now. please help me, I am very frustrated right now since i cant get my touch screen to work.
whoopsie said:
hi can you guys tell me how to contact AT & T for replacement? what's the number to call and how would i know if it's till under warranty? please let me know how.. i have a cingular unit, unlocked. I'm in the Philippines right now. please help me, I am very frustrated right now since i cant get my touch screen to work.
Click to expand...
Click to collapse
answer anybody?
I just sent an email to palm, in Australia, they replaced the unit.
Just go to your counties palm web site and look under support.
Replacement is the only fix I think. Mine has been working great since it was replaced.
probably from beginning of May I have no sound in right channel on headphones. I tryed to move with the cable, but nothing has changed. I head nothing from right headphone, even I hear no noise. I happend suddenly. Soft-reset don't help and I'm afraid of hard-reset.
I hear nothing from right channel - MP3, sound from video, system sounds, nothing. I was looking for setting some left/right ballance but I've found nothing.
I tryed to write on HTC support, but they didn't answer.
Something similar happed on my old phone from Sony Erricson - but it happend slowly and it startet with occassional dropout of sound and it going to become worse and worse.
I have HTC TC with original SW from O2 Czech Republic.
Could you help me? I have no ideas to try (except for hard-reset)
Thanks!
Are you using the standard headset that came with your touch cruise? If so, try someone else's headset.
You could also use one of those USB-3.5mm socket converters. It allows you to plug in normal headphones. If you try this and you still don't get sound in the right channel, then it means one of two things:
1) The USB socket is faulty, OR
2) There's a software problem.
I suggest you backup all your data, and do a hard-reset. If that doesn't fix it, then take your touch cruise to a repair centre (or open it yourself and check the socket).
I would fix your touch cruise for you (since I do repairs as part of my business) but I'm in Australia (unless u wanna send ur phone to me )
Yes, I'm using standard headsed from original package.
I don't own USB-3.5mm convertor and I don't know personally anyone with HTC who could borrow me his headset.
btw, button on headset is working and device has no problem with receiving radio (volume work too, but I suppose, that this is a feature of headset and has no feedback to device)
I'll try run internal diagnostics programm (I've found it in some service manual) and we will see ...
EDIT1: I can't make this test, because I don't have diagnostcs SD card. I read instuctions just now.
I'll try hard-reset as last eventuality before claiming it...
EDIT2: Well, hard-reset didn't help :-( I'm going to the shop and they probably tell me to claim it. It's bad, I suppose that I'll be a month without my HTC ...
Australia is "a little" far way off, but thanks for your offer
I really recommend you to buy some 3.5mm adapter because it does the job far better than using the headphones that came shipped with the Polaris. I own two! one for my car and other for my every day use.
It's the best way to solve your poblem.
Had the same problem with my Polaris. Brought it back to the shop, after the motherboard was replaced it now works fine
I had this a couple of replacements ago and it turned out to be the adaptor bit of the headphones
I sent headphones to claim (without device) and I'll see where is problem. I hope, that in headphones
Unfortunatelly, they didn't have another same phone in shop, so the could not test it there.
Thanks for your time, for now ...
I'll definetely write here how will this end ...
I had the same problem. In my case it was aslo coupled with bluetooth connection and FM radio failure. The problem gone only after the motherboard replacement one mongth ago.
I've got the same problem, with any headset/-phones. What should I do? Hard-reset? How do I do that?
I regret to inform you that your problem is the first symptom of hardware failure.
Also check your bluetooth and FM radio. Since time it will only be worse.
I got first symptoms after three months after purchase. Then it worked couple months more, but unstable (i.e. few consequent soft resets to restore functionality). Then it (BT+FM radio + a channel) stopped working at all.
So, don't waste your time and the warranty and send the device back for motherboard repair. My device works fine after that for more than four months already (although I try do not switch off BlueTooth).
Regards
PS: you will have to make hard reset anyway before sending the device.
(Prefer local repair facilities since HTC tries to deny problem with the motherboard design). Also check that you have an official ROM.
PPS: make full backup before sending the device. It will help to restore most programs, but note, that the device IMEI will change after the motherboard repair and, thus, you might need new access codes for some programs.
Damn, I'm not sure if I can use the warranty, since I'm not the original buyer of the phone ... I don't have any other problems with it as far as I know (checked radio and bluetooth). You sure there's nothing else I can do to fix the sound? On my own ...
If you have an experience, you could try to check the contacts by using the service manual, see it at
http://forum.xda-developers.com/showthread.php?t=412724&highlight=service+manual
Good luck!
Thanks, I'll have a look at it.
Maybe a stereo bluetooth headset would work ... Because on those you don't need the mini-usb contact, which might be the reason for my problem ... What do you guys think? Is it worth a try?
[Grrr lost message because of board login timeout]
Hi all,
I wonder if anyone else has had similar problems with their Rafael or has any suggestions...
I first got my Rafael (a stock O2 (UK) XDA Serra) back in February. At that time the battery was lasting about a day and a half between charges which was comparable with my previous Artemis (XDA Orbit). This is with my normal use.
About 6 weeks later the phone was needing recharged after about 5 hours of my normal use. The location I was using the phone hadn't changed, so this can't be put down to signal strength meaning the phone is using more power to compensate. My usage hadn't changed either, and I had not instaled any software that ran up the GPS in the background or anything that woudl cause extra drain.
One thing I did notice before I sent the phone back to O2 for repair was that occasionally I would take the phone from my pocket and the screen would be on, an app would have launched (like SMS or email or something) and the text entry area would be full of a repeated character. So the phone had obviously woken up from standby in my pocket.
The phone (and bettery) went back for repair and came back with a note saying that the fault had been found and repaired - unfortunately it didn't say what the fault was that had been found.
For a few weeks the phone seemed a bit better, but now about 3 weeks later it's doing it again.
Yesterday the phone was left in standby and not used at all. From full charge and just taken off the charger, the battery was dead within about 5 hours!
The waking up issue is a bit more than just inadvertantly touching the power button. I now have the phone in the supplied case/cover the other way around which protects the power button more meaning that I can't switch it on by accident. But sometimes I take the phone out and its on as before.
Even more odd is that sometimes if I pick the phone up of my desk by the sides (ie fingers nowhere near the power button) it switches on. And if I have used the phone and switch it back to standby and go to put the phone down, sometimes it wakes up again before I have managed to put it down...
A soft reset seesm to cure the waking up problem for a while, but after a few hours it seems to come back.
Obviously the phone waking up will cause extra battery drain, and that would mean the two are related or even the same problem. But does anyone have any idea what it could be and why a soft reset seems to sort the problem? Has anyone else seen this problem?
Obvisouly a battery life of just a few hours means this is not such a mobile device anymore!
Cheers,
FM
Update:
I sent the phone back for repair (to O2 UK) and they apparently found and fixed the fault.
When the phone came back it still seemed to have the same problem, but I tried it for about 6 weeks until I was absolutely convinced - it did!
So, back to o2 again, this time it was returned 'No Fault Found' - having done nothing to the phone.
So once again it was sent back, this time I was demanding a replacement handset as they were obviously unable to fix the fault.
A replacement handset turned up a week later. Note that this was not a new handset, but a refurb from the repair centre and it already had about 9 hours of calls on it and a dirty screen!
After putting all my apps and things back on the phone one at a time just in case it was a particular app causing the power on problem and the battery drain, the phone seemed absolutely fine - no switching itself on and battery life of a few days (estimated over two days). This was without the SIM card in though.
After 4 days when all my apps and things were back on I finally inserted the SIM and made my first call on the new handset...
...arrrggghhh....
This handset had a faulty speaker (earpiece, not handsfree loudspeaker)... sounding like a badly tuned analogue radio. Calls to a few numbers confirmed the handset at fault (the cracking started as soon as the speaker activated before the ringing tone started).
So after another heated call with o2 I eventually learned that they are no longer supplying the Serra (Raphael) and that my only option is repair again.
Oh no. Not going to happen. At this point I am 4 or 5 months into a new contract for which I paid for an upgrade to the Serra and have not yet had a new working handset. So I demand a replacement.
As they are no longer supplying the Serra, I have had to make do with an SE Xperia X1 (HTC made anyway, and just rebadged by Sony Ericsson), but in my opinion an inferior phone despite the widescreen.
The X1 has no accelerometer, no TV out, won't run Ton Tom Navigator 5 (of which I have a legit paid for copy), has a few supplied apps missing compared with the Raphael (RSS Hub, WorldCard Mobile - although they are available elsewhere incl links from these forums), and inferior remote control on the headphones (though better headphones, it must be said), and only a 3 row keyboard.
The loss of TF3D is no problem as I never used it anyway - I don't use the X1's 'Panels' either.
The X1 does seems to 'stick' a bit more often than the Serra did as well, but I'm managing to live with it so far - especially as I now have a battery which isn;t dead by 2pm each day!
-FM
P.S. O2 UK customer services were apalling. It was only after 3 months of grief that one day I eventually got to speak to decent people who genuinly seemed to want to help. One bloke (a supervisor!) I spoke to (called Nathan) was the most utterly rude and unhelpful tosspot I've had to deal with in a long time. Not only was he accusing me of 'trying it on' but he refused to even entertain the thought that I had received less than satisfactory service from O2. His superiors wil be receiving a letter very soon, when I eventually get this completely sorted - which it isn't quite yet.
Hello again,
because in italy we say "no two without three", in 3 months i have bought 3 different HD2 with different problems. first, had red (t mobile) button hard, i had the bad idea to open this unit, now is for spare parts. second, i told you last week, has an hardware problem in RX section, seen by a Lab, and no Rdio or Om can solve my problem of signal. it 's broken, and seller says me "it starts from here Perfect".. ok, he sent me in a pizza box, may be someone thought to taste it... but from USA to Italy, i could think that could be a good idea to make a very strong packaging.. waiting for refund, so i can send back tihs item, i have bought another HD2 T-mobile, this time in Italy, used, but "perfect" and i asked before, not to have bad surprises. Arrived with WM6.5, put inside SIM, switch on, but can't unlock SIM, the touch is "sleeping". after some attempts, touch begin to run, and i can use the phone. i thought it had a bad system may be old, or a little corrupted. so, at home, task29, radio 15.50, magldr 1.13 and DFT android 2.2 with htc sense. wonderful, but when unlocking, after pressed red button, i must do it several times before touchscreen begins to work.
put on a non original battery, seems it is 1550 mAh, against 1230 of original HTC batteries. at full charge, th touchscreen stop to have problems and lock. this morning i try many times, the phone runs, but, in the afternoon, suddely locks and no way to use it. now, with 100% big battery, works almost perfect.
the question is: WHY THIS TOUCHSCREEN WORKS WELL ONLY WHEN BATTERY IS FULL? If it's damaged, no way to use it in every moment, but if with full charge, it runs, what is the problem? not software, because did the same with wM6.5. so is a little problem i can solve takin it in a lab, or is something worst, so is better if i change touchscreen? thank you.
Hello all,
My 1 year old note 20 ultra bougth on wondamobile because it was cheaper that in my country and had the snapdragon version.
Just got this HUGE problem, i was watching a youtube video and the screen just got black all of a sudden, and for 2 days never lit up again.
I live in Europe and Samsung says they wont cover the warranty of it as it wasnt purchased in Europe.
This is completely ridiculous, the phone costed 1300 euros, top of the line.
And now all of the sudden just dies.
I have tried all the methods online and none of them works, conecting a hdmi usb c cable to the screen, the iphone conects but i can only see the hours and a lock, cant unlock the phone, even tried with a mouse and keyboard using a usb c hub and nothing works.
Anyone knows a real fix for this?
as a new screen is 400 € and i dont want to pay this value.
This never happened specialy with a high end phone.
The N20U has had some display issues... Sorry.
Likely the display, could be a connector, battery or mobo failure.
See if you have legal recourse, otherwise lean all over Samsung like a cheap suit.
In the end you may need to do it out of pocket.
Last drama free rollout from Samsung was the N10+Snapdragon (new ones still available for $800). I got a second one because of Samsung's and Android 11/12's lack luster performance.
Some don't think it's that bad...
I sure do, which why I stepped back and rejected 5G, variable rate displays, no flagships SD card slots and one of the most dysfunctional Android OS's ever released.
I'm in a holding pattern running on P and Q until the fallout settles. Minimum 1-2 years perhaps longer.
This problem also happens in the note 10, s20 and others.
The biggest issue is that its a phone from South Korea and im In Europe so the warranty isnt valid.
Was so happy with it until now. Its not the 5g, neither the Android version.
According to what i read this issue is caused due to the one ui 3.1 update.
Because if it was a screen problem the touch wouldnt even respond to touches and it does respond.
Battery was at 81 percent went this happened, and the mobo for sure is good as i can conect the phone to screen and see it like Dex problem is the phone is locked so i cant unlock it even using this option.
And once again as the screen is locked it isnt recognized by usb so no program will work to get the data out of it or try any solution using dex.
As its a version bougth in Sk when i called the assistence they say they cant even do nothing because they only get parts for European phones and that parts are diferent, but the screens must be the same in both versions what differs is the mobo.
This is giving me headaches
Are you saying the update is causing hardware failures or that the black screen is not hardware damage but a just firmware issue?
The phone was working fine.
Until with the last updates the wi fi got inconsistent and i have the best and fastrst internet in my country.
Also as in this image shows the phone does work , problem is i cant unlock it. If i could probably could reset the software.
As the screen only had a minor scratch, so it was never damaged.
Now a 1300 euros phone is just a paper weigth
If it's a firmware you may be able to pull up the boot menu... and go from there.
This is beyond my skillset but it's not a paperweight yet.
I tried it all.
Would be easy if it worked via usb or via dex.
But its stuck in it.
This is a Samsung problem on the latest phones.
Raid3n__pt said:
I tried it all.
Would be easy if it worked via usb or via dex.
But its stuck in it.
This is a Samsung problem on the latest phones.
Click to expand...
Click to collapse
Try letting it fully discharge until auto shutdown if possible.
Physically disconnect the battery, hard reset.
Try some Google searches to find more options.
You might need to pay a repair shop or Samsung to fix it.
It wont shut down. Its like this for 2 days
Removing the battery will be dificult also.
Yeah its going to cost 400 euros for a phone npw worth near 900 or less altough its unlocked.
Will never buy a flagship again.
You don't need to remove the battery, just disconnect it. Watch a tear down vid.
You need a heat gun or pad, anhydrous isopropyl alcohol to help break the rear cover adhesive, plastic picks and perhaps some drivers maybe not. A new OEM rear cover seal.
A good phone repair shop can easily do this for you. Start there and see what you got.
The QC was solid on the N10+ Snapdragon but less so after especially on the S21U.
If the display needs to be replaced that should be the end of your problems with it.
Not perfect but what are you gonna do?
With Samsung, all phones it's best to wait 6 months and see what crops up. Otherwise it's more of a gamble.
I was indeed going to buy the note 10 plus back then but then i saw the n20 and all the advertisement and let myself into the hype.
Even bougth first a oneplus 8 pro but it got stolen in spain and i was refunded
Well going to try for one more day and see if it comes back to life,wich seems like a dream rigth now.
In last case will try a techician but its going to be expensive as this is a korean phone in europe.
Raid3n__pt said:
I was indeed going to buy the note 10 plus back then but then i saw the n20 and all the advertisement and let myself into the hype.
Even bougth first a oneplus 8 pro but it got stolen in spain and i was refunded
Well going to try for one more day and see if it comes back to life,wich seems like a dream rigth now.
In last case will try a techician but its going to be expensive as this is a korean phone in europe.
Click to expand...
Click to collapse
May not be as bad as you think.
Shop around. Getting the right replacement parts is critical. I know on the 10+ the C port pcb, cam module, and obviously the mobo are different and not interchangeable, not sure about the display!
Lol, found out the hard way with the C port pcb, there are 2 variants for the Snapdragon! My C port wasn't bad but was replacing the battery so decided to do the C port for $20 more. No cell service, no internet... put the original one in, back in service. Rather irritating
Ricky tricky Sammy...
This seems to be a design fault so Wonda should honour a repair or replacement. I would pursue it with them.
I also have a N20U SD HK version bought from them but it's only 6 months old.
I take it their warranty is just one year then?
Yes its only one year. And i bougth last october
And the problem is that i live in europe, wonda mobile is from china.
I dont know if its a design flaw or update problem as the phone magicaly started to work witouth the screen theme i had but i puted it down and the screen once again went off.
The phone was working back again for 10 minutes and black out again.
So the screwn migth be good.
I got a message saying the one ui stoped working when i used dex.
Dex mode with a usb c hub now works, but i cant put the phone back to stock while in dex.
Its in portuguese language but what it says in the message is that a one ui error happened.
This after the screen black out again.
In dex i cant put firmware back to stock but can update the firmware.
This is just stupid a 1300 phone with a faulty screen or software problem.
Cant figure it out. As the touch isnt working while is conected to dex, only worked using a mouse and keyboard.
But the touch worked when the screen went back on even for 10 minutes.
So if it works on dex it cant be mobo or battery.
If its the screen i will be 400 euros in pain.
Who would guess this n20 purchsee on wonda mobile would be a nigthmare
Likely a hardware issue...
blackhawk said:
Likely a hardware issue...
Click to expand...
Click to collapse
But how if it works in dex mode, everything works in dex mode, internet, cameras as well, games open, so the mobo cant be bad.
Guess the crap screen is gone for once, as it was only on for 10 minutes. Or maybe something disconected as i droped like 2 or 3 weeks ago but that cant be checked witouth opening.
Raid3n__pt said:
But how if it works in dex mode, everything works in dex mode, internet, cameras as well, games open, so the mobo cant be bad.
Guess the crap screen is gone for once, as it was only on for 10 minutes. Or maybe something disconected as i droped like 2 or 3 weeks ago but that cant be checked witouth opening.
Click to expand...
Click to collapse
When I said hardware I was implying the display.
It still could be a loose/bad connector as well.
The mobo's not entirely ruled out yet but a less likely candidate.
This seems to have happened to a lot of other people too, and some of them have said the display has come back on.
Samsung need to get a grip and offer some advice to affected cusomers.
For sure it seems the display is gone.
Samsung would replace the screen if it was bougth in Europe amd the screen had no damage.
Mine has a minor scratch and a very small mark due to a drop.
Anyway seems there wont be any fix, as the crap screen only worked for 10 minutes so no hope for it to be back on again
Samsung never again