Finally got my XDA 2 back from O2 today, seven weeks ago it went in for repair because the microphone and speaker did not work, and after all this time they still don't work and they charged me 75 quid.
So ignoring the fact I no longer have a phone, the back up battery shows full in it's cradle but as soon as I disconnect it, the back up battery power goes to zero.
It's about three months old, any ideas or is it the battery just died ?
Sounds very much like O2 have not only not repaired your XDA II, but also screwed it up!
I think you should demand a replacement unit from O2, and your 75 quid back!
Went back to the store today and demanded my £75 which they repaid, they also offered to send the XDA away again but I just could not stand the hassle so am now just pondering what action to take.
Well theres little use in keeping it as it is. Try insisting on a replacement. If they want to take it away to fix it again, ask for compensation or a loan unit. Make a nuisance of yourself
aerobat said:
Finally got my XDA 2 back from O2 today, seven weeks ago it went in for repair because the microphone and speaker did not work, and after all this time they still don't work and they charged me 75 quid.
So ignoring the fact I no longer have a phone, the back up battery shows full in it's cradle but as soon as I disconnect it, the back up battery power goes to zero.
It's about three months old, any ideas or is it the battery just died ?
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Click to collapse
Hi there,
there is only 1 way to charge your backup battery. By docking your xda2 at the cradle doesnt charge the backup battery. What u need to do is:
1)Hard Reset your device.
2)Do not proceed to the next screen. Remain at the Welcome Screen
3)Plug in the AC adapter and charge it at least for 8 hrs.
If u follow the above steps correctly, you should able to see your backup battery in 100% without reducing its percentage. Nevertheless, if your backup battery is really spoilt, pls insist a replacement and redo the above 3 steps once u got it replaced.
Good Luck.
Gerald
Related
Hi guys,
I need some help!!
I had an xda orbit which failed so I sent it back to o2. They took so long to send me out a replacement, I bought a new phone which I've been using since. In the mean time, they sent out the replacement orbit but has been lying in the house for 6-7 months untouched.
I tried turning it on for the first time yesterday and noticed that nothing would happen, not even the lights at the top. I thought it must be the battery so I stuck the mains charger in. Again nothing, not even the charge light at the top. At this point, I thought that the battery must have lost all its charge and rendered itself dead. I got out the voltmeter to confirm but actually got a reading of 4.1V from it which means the battery is fine and the phone is at fault.
Does anyone have any ideas what the problem might be or does it sound terminal?
Any help would be appreciated.
Cheers!!
Hi, i got a Vodafone branded (dutch) touch pro 2 for just 2 weeks now used it for 3 days and after that the phone wont go on anymore or even show a light when charging.
these are the things i did and knew what was kinda weird.
i unlocked the sim so i could use my other simcard. it worked like a charm did it with the tool that was posted on this site.
also i found out that the back off the phone felt kinda warm, to warm for my liking.
de 4th day i knew my battery was almost empty but i forgot to get it out of my glove compartment. (empty and no water/condense in glove compartment) i wanted to charge it because the screen was black and would not go on. so i plugged in the charger but i do not see any lights go on.
i have let it charge for a few hours in a hope that it would work but it didnt.
Also when in use the battery drainage was very fast like 8 or 12 hours standby
has anyone had this before and if so how did you solve this?
i have been to vodafone store and they said that i needed my warrenty papers first before sending it to repairs. but i just moved so i had to request the papers at there servicedesk.
and now i was kinda like well maybe i can do it myself.
When the phone worked it was really a refresh in speed for me because im used to the p4350. hope someone has a sollution for this.
sounds very much like a bad battery. see if you can do an exchange at the store
yeah that
i had a wizard (cingular 8125) for three years.
and that is how it died.
one day it got to 1% life .. and i forgot to charge it.. and then when i finally did plug it in hungover 12 hours later.. the charging LED on the phone didn't light up, but i didn't panic. i let it sit like that for a few hours and attempting to turn it on.. and it never came on. and now it's a paperweight on my nightstand. i won't let my new raphael go that low i can tell you that
sorry about your tragic event; you would think a phone this new wouldn't do something so silly! (that was my second battery on my three year old phone, and i surmised a new battery would rectify the situation for that phone anyway)
please let us know what you end up doing
A few hours ago my girlfriend was just looking at her Triumph (was watching for messages so she wasn't actually doing anything on it) when the screen turned off. Now it wont turn back on. Have tried the power button, turning on the bootloader, and removing the battery for 5 minutes. No matter what we can't get the phone to turn back on. Any ideas on what has just happened? The phone is rooted with gingerbreak with titanium backup installed. That's it. We got the phone at Best Buy and this is our second phone. We're probably past our 30 days so this kind of bugs me! Any idea what we can do from here? Any other tricks to try?
As a quick update, Best Buy tells me that an Exchange counts as an original transaction. So I'm only 17 days into my "new" transaction. I can't believe neither of these Triumphs have lasted more than three weeks :\
Did you have it connected to the charger while using it? I have noticed it gets very hot even without the charger being plugged in. It may have over heated. Just a thought. Good luck. Let us know what happens.
Sent from my MOTWX435KT using XDA App
No, the charger wasn't connected at the time. It was just sitting there with the screen on. The Significant Other wonder why it wouldn't turn off so she hit the power button and it didn't do anything. Finally the screen just went black but the backlight was still obviously on so she pulled the battery and put it back in. From there, she pushed the power button and the virgin mobile logo came on and nothing else. She had to remove the battery again. She put the battery back in once more and was able to get the Virgin mobile logo one more time. It froze after the logo and she pulled the battery one more time. After that the phone refused to turn on at all. When connected to the charger it doesn't do anything. Still completely lights out on the phone.
Man that sucks. I hope your able to find a fix.
Sent from my MOTWX435KT using XDA App
Same thing happened to me the other day. I let my Triumph lose all its battery to charge it back up 100% (performing a full battery charge cycle), and it will no longer turn on. even when I have it plugged in the red light indicator will not light up most of the time.
Funny thing is, this is also my second exchange from best buy and luckily im still within 30 days and i have a replacement plan. I really suggest getting the replacement plan (its $30, good for a $300 phone), because unlike best buys other mobile protection plans, you dont pay monthly, you're covered for 2 years, and if you get tired of getting the same phone, they will give you a $300 store credit card.
You know my phone did something similar, my phone died and when i went to plug up the charger i got nothing. I think there might be something wrong with the charging ports on these phones, try wiggling the charger while its plugged in, thats what i did and it finally took a charge
carter6739 said:
You know my phone did something similar, my phone died and when i went to plug up the charger i got nothing. I think there might be something wrong with the charging ports on these phones, try wiggling the charger while its plugged in, thats what i did and it finally took a charge
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Click to collapse
upon closer inspection of the charging port, i noticed the female micro usb port was actually pushed further inside, thus preventing most chargers to work. I found a rocketfish charging adapter from best buy that seems to work perfect while my other cable didnt work at all.
As an update, we went back to best buy and sure enough they count the exchange as a new transaction, so I was only 17 days into my second transaction. They exchanged me another phone on the spot and so now we're on the third triumph. GPS checked out ok and the MEID was the correct length. The screen is the worst of the 3 (some pretty bad backlight bleed out onto the screen itself from the sides). I was picky about it but the gf isn't since you can't even see it unless the screen is completely black. So we'll see how this one holds out!
My guess is as was assumed, the battery wasn't getting charged. When the battery was removed for 30 minutes or more we were able to get the logo to show up and nothing more. My guess was the charger wasn't making contact anymore. We wouldn't want to keep a phone like that anyways but it seems like this might be a problem for these phones.
Every once in awhile mine will not power back on. It happened to me a couple of times shortly after I bought the phone.
I tried pulling the battery a couple of times and powering back up, no go.
What worked... remove battery, press power button for a couple of secs, replace battery, power back up. Has worked every time... so far.
My guess is need to drain some capacitors or that I had invoked part of boot recovery sequence without finishing?
mr2011 said:
upon closer inspection of the charging port, i noticed the female micro usb port was actually pushed further inside, thus preventing most chargers to work. I found a rocketfish charging adapter from best buy that seems to work perfect while my other cable didnt work at all.
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Click to collapse
Have you noticed the "I just broke my Triumph's Screen"- post? We'll If you saw my cracked Triumph, well that's another issue that I just discovered. The battery drained all the way and now it will not take a charge anymore. This is the exact same problem OP is having. Regarding this issue I will open up my phone sooner or later when I get a new one and take pics. I don't mind seeing wth is in there, maybe everything's held up by Elmer's glue lol. I'll make sure to let everyone know hopefully I'll do this within a couple days.
It seems like dead
If Motorola and VMUSA are not serious about resolving issues for Triumph then this phone will be dead anyways - customers won't be buying those. The number of returns are far more than new purchase. It seems like Motorola stopped manufacturing these.
So this phone will either get Ice Cream Sandwich update or it is end of life for this phone.
Hi guys, I've searched anywhere but I couldn't found a workaround for my issue, so I decided to make this post since it's driving me nuts.
I recently decided to substitute my opo battery since it was swolling up, with this one https://www.amazon.it/gp/product/B00W9ZAURM/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1
Installing it was easy, but i quickly encountered some problems! First, the battery would not charge. The opo died at 2% and no matter how much time I left it in charge, it took almost a day to get it back little by little. Anyhow I managed to make it work, but the problem now is different: most of the times, I have to use caffeine to keep the screen on while charging, otherwise it won't work. I know that since I'm using AccuBattery Pro to check the incoming power. Sometimes it doesn't even work this way and I have to shut the screen off, unplug the cable, plug it in again, and then keep the screen on. I noticed that since I left the phone in charge for 1 hour and the battery percentage was still the same as it was earlier. Take a look at the screen so you can understand.
Ah! I almost forgot! 2 or 3 times has happened that the phone powered off all of a sudden. I'd like to throw it from my f******g window.
P.S. I'm using opo's original charger & cable; i tried with a different charger & cable still made by oneplus since my father has the same phone, so it isn't a cable\charger problem.
pr091 said:
Hi guys, I've searched anywhere but I couldn't found a workaround for my issue, so I decided to make this post since it's driving me nuts.
I recently decided to substitute my opo battery since it was swolling up, with this one https://www.amazon.it/gp/product/B00W9ZAURM/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1
Installing it was easy, but i quickly encountered some problems! First, the battery would not charge. The opo died at 2% and no matter how much time I left it in charge, it took almost a day to get it back little by little. Anyhow I managed to make it work, but the problem now is different: most of the times, I have to use caffeine to keep the screen on while charging, otherwise it won't work. I know that since I'm using AccuBattery Pro to check the incoming power. Sometimes it doesn't even work this way and I have to shut the screen off, unplug the cable, plug it in again, and then keep the screen on. I noticed that since I left the phone in charge for 1 hour and the battery percentage was still the same as it was earlier. Take a look at the screen so you can understand.
Ah! I almost forgot! 2 or 3 times has happened that the phone powered off all of a sudden. I'd like to throw it from my f******g window.
P.S. I'm using opo's original charger & cable; i tried with a different charger & cable still made by oneplus since my father has the same phone, so it isn't a cable\charger problem.
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Click to collapse
The original swollen battery has battery backup issues too? If not,I advice you to use that again,as no better,or equal and genuine batteries are available anywhere.
No, never had a problem with the original one but it was starting to break the back cover... So I threw it in the bin ? the seller sent me another sealed battery, maybe I should try it. Any advice on how to calibrate it properly?
pr091 said:
No, never had a problem with the original one but it was starting to break the back cover... So I threw it in the bin the seller sent me another sealed battery, maybe I should try it. Any advice on how to calibrate it properly?
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Click to collapse
Search battery thread in accessories section.
Mind telling me what is the serial number on the battery connector? those serial number can tell you whether you bought an original battery or OEM battery...
Hello All.
I've been very happy with my U11 for nearly 2 years (ugrade due in june this year).
Recently i've had a problem where connecting a charge cable has been intermittent, either slow charge or no charge until after a few attempts, it works fine and shows 'charging rapidly'
Eventually, a couple of days ago, i started to get a USB error when I plugged in in, telling me to clear any obstruction or liquid from the port.
I used a small shard of soft toothpick and some alcohol to pick some bits of fluff out of the depths of the port and give it a clean, being as careful as I could not to damage it, I'm electronics sensitive, not ham fisted and I got quite a lot out.
Now when I plug the cable in, it charges rapidly but says it's only charging on AC power, charging takes the normal amount of time but the battery discharges rapidly
The attached image shows a full charge in the evening and consistantly dropping overnight until it died sometime in the morning, even though It was obviously just sat not doing anything on my bedside table. Normally, i'd get between a day and a half and 2 days.
It's clear i've damaged the port somehow, perhaps bridged a couple of pins so it's discharging?
Does anyone have any suggestions? Can these ports be replaced easily?
Cheers
Chris How said:
Hello All.
I've been very happy with my U11 for nearly 2 years (ugrade due in june this year).
Recently i've had a problem where connecting a charge cable has been intermittent, either slow charge or no charge until after a few attempts, it works fine and shows 'charging rapidly'
Eventually, a couple of days ago, i started to get a USB error when I plugged in in, telling me to clear any obstruction or liquid from the port.
I used a small shard of soft toothpick and some alcohol to pick some bits of fluff out of the depths of the port and give it a clean, being as careful as I could not to damage it, I'm electronics sensitive, not ham fisted and I got quite a lot out.
Now when I plug the cable in, it charges rapidly but says it's only charging on AC power, charging takes the normal amount of time but the battery discharges rapidly
The attached image shows a full charge in the evening and consistantly dropping overnight until it died sometime in the morning, even though It was obviously just sat not doing anything on my bedside table. Normally, i'd get between a day and a half and 2 days.
It's clear i've damaged the port somehow, perhaps bridged a couple of pins so it's discharging?
Does anyone have any suggestions? Can these ports be replaced easily?
Cheers
Click to expand...
Click to collapse
Without the cleaning part of the charge port I had a similar experience. In my case, rebooting the phone once was the solution. It might sound obvious to try, but I walked around for a week before I tried that so may be you haven't tried it yet. I normally hardly ever reboot the phone.
So you might give it a try.
Regards,
Salvolin
Just an update to this post if anyone's interested.
I sent the phone off for repair with HTC, the phone is still in warranty.
Even after explaining the problem in detail, they replaced the battery and sent it back to me.
The same problem persisted so after talking to them again and only just managing to contain my frustration, I sent it back to them again.
This time they took 3 weeks to repair it, I received it back today and guess what? . . . . same problem persists.
It's obvious they have not replaced the port (there's a tiny mark in the plastic I recognise).
Attached is the battery usage at standby for one hour after a full charge and the second brand new battery.
I'm still under warranty and i'm still in contract with EE (UK), so i've asked for a replacement phone from HTC. but I feel I may be better chasing taking this up with EE.
Chris How said:
Just an update to this post if anyone's interested.
I sent the phone off for repair with HTC, the phone is still in warranty.
Even after explaining the problem in detail, they replaced the battery and sent it back to me.
The same problem persisted so after talking to them again and only just managing to contain my frustration, I sent it back to them again.
This time they took 3 weeks to repair it, I received it back today and guess what? . . . . same problem persists.
It's obvious they have not replaced the port (there's a tiny mark in the plastic I recognise).
Attached is the battery usage at standby for one hour after a full charge and the second brand new battery.
I'm still under warranty and i'm still in contract with EE (UK), so i've asked for a replacement phone from HTC. but I feel I may be better chasing taking this up with EE.
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Click to collapse
Have you tried clearing caches?
Go to recovery and wipe dalvik/cache.
Generally solves the problem for most.