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[Q] Package Access Helper killing my battery

I have a Galaxy Note running stock 4.1.2 Android. Over the last couple of days my battery usage has gone mad and only lasting 8-9 hours. I thought it was a duff battery and put my spare in but same result. When I looked at the battery usage I found that Package Access Helper was top of the list with 35% when it never shows usually. I Googled the problem but there was nothing very helpful.
I am also having trouble downloading any apps or deleting cache. I have rebooted several times, done a battery pull and have re-enabled all the apps I had disabled. It has made no difference and the PAH continues to hammer my battery. I would really like to avoid a factory reset if possible especially as this doesn't necessarily fix the problem apparently.
Please does anyone have any suggestions?

Pinmac said:
I have a Galaxy Note running stock 4.1.2 Android. Over the last couple of days my battery usage has gone mad and only lasting 8-9 hours. I thought it was a duff battery and put my spare in but same result. When I looked at the battery usage I found that Package Access Helper was top of the list with 35% when it never shows usually. I Googled the problem but there was nothing very helpful.
I am also having trouble downloading any apps or deleting cache. I have rebooted several times, done a battery pull and have re-enabled all the apps I had disabled. It has made no difference and the PAH continues to hammer my battery. I would really like to avoid a factory reset if possible especially as this doesn't necessarily fix the problem apparently.
Please does anyone have any suggestions?
Click to expand...
Click to collapse
Have you already flashed the stock rom via Odin?

No, TBH, I wouldn't have a clue how to. I've never done anything to my phones in the way of rooting or flashing.

Does anyone have any thoughts on this please as it is still the same and I'm trying to avoid a factory reset?

Try this
Package Access Helper is the service which helps in installing and uninstalling of apps.
There are many posts of it draining battery.
Are there any software updates available in your phone, install it.
If no open play store and update all available apps.
If not fixed then clear caches using app manager 3 or any other.
Uninstall any recently installed apps when the problem started.
And pull out battery wait for 2 mins reinsert the battery and boot up phone it may be fixed..
Hit thanks if I helped..
​

kill cached process in developer options
open the developer's options via the last option in your settings (about phone) then scroll down to your build number spam tap the crap out of it then go back to your settings open the development tab open running services and in the top right should say something cached processes and kill process Package access helper.

The package access helper is draining my battery. Is there another app to use

mm-qcamera-daemon on 4.4.4

I had this on 4.4.2 but 4.4.3 fixed it. I'm on 4.4.4 now and have been since it came out, but all of a sudden last week, mm-qcamera-daemon came back and I'm not alone.
With L just around the corner, I doubt there will be any fix for this from Google, so what's the best way of finding out which app is keeping this service alive?
P.S. I have neither Skype, Instagram, nor Snapchat installed - and never have done - so it's not them.

Did you have a camera app running in the background? ie. minimized it without swiping it away.

Nah, nothing like that. I'll even get it when I boot my phone, open no apps at all, and charge to 100% before unplugging from the charger - this action seems to be the cause of the daemon, like some of the other users on that issue report are saying. Never mind, I guess I'll just wait it out until L.

I have never had this problem on my nexus 5 until today (I bought the Nexus 5 on day one)!
This process is draining all my battery!!
The only app I installed in the past week is "Google Opinion Rewards" which was installed 6 hours ago.
Please help if you find a solution
UPDATE 1: I just noticed, via CPU-Z, that all 4 cores are continuously active at high frequency and the phone is overheating
UPDATE 2: Problem is still there even after removing "Google Opinion Rewards"

Just reflash the stock firmware and see if it continues.
Best thing to do with any issue that a solution can't be found for easily. ?

skttrbrain said:
Nah, nothing like that. I'll even get it when I boot my phone, open no apps at all, and charge to 100% before unplugging from the charger - this action seems to be the cause of the daemon, like some of the other users on that issue report are saying. Never mind, I guess I'll just wait it out until L.
Click to expand...
Click to collapse
the camera daemon is supposed to appear. its not supposed to stay around, draining battery. especially at 100%, you will see it, as the phone uses it a little bit, and you havent used the phone at all. it will show up. the question is, if you dont use the camera at all, and it appears in your battery stats, after a full cycle of use, how much battery does it take? chances are that by the end of your battery cycle, it wont even be in your battery stats.

simms22 said:
the camera daemon is supposed to appear. its not supposed to stay around, draining battery. especially at 100%, you will see it, as the phone uses it a little bit, and you havent used the phone at all. it will show up. the question is, if you dont use the camera at all, and it appears in your battery stats, after a full cycle of use, how much battery does it take? chances are that by the end of your battery cycle, it wont even be in your battery stats.
Click to expand...
Click to collapse
I actually fixed it now by flashing the system image and restoring all my apps via Titanium Backup, but I swear I'd never even open Camera for it to occur, and I don't have any third party camera apps. It would constantly be active without opening any camera apps at all.
edit- also Google have restated that they're looking into this bug and have marked it urgent, so anyone else getting it - don't panic too much, it's most likely not a problem you've caused.

I suspect the Hangouts/Hangouts dialer. I updated the app few days ago (no other installs), today was the first time that I got this issue (got my Nexus in February). Also first time since updating I used the camera, followed by battery drain/ daemon/ "failed to connect camera" etc.

I think its because of android wear
With android wear u can access the camera, hence u will be seeing the camera drain for sure. i unpaired my watch for few days and i didnt have this problem till now

I had this problema today morning, my android version is 4.4.4, In my case I used yesterday the camera to attach a photo inside the facebook messenger, maybe this buggy app make this mess in my case.
I reboot and waiting for the results

Same here
Everything was ok from 4.4.2 till 4.4.4. But suddenly week ago discovered mm-qcamera-daemon issue, tried many things without success. I am using phone in safe mode (facepalm).
Waiting official Android L or fix from google.

I got the same issue now!
Started today, what the hell?

Some apps will keep the camera wakelocks going. Freeze anything that can possibly use the camera and see what happens.
Or just clean flash stock, and see if its OK. If so... Install a handful of apps per day.... Then if it goes nuts you know it's an app you've just installed.

https://code.google.com/p/android/issues/detail?id=70755#c171

I think i had this fixed. Ihave a rooted nexus 5 stock rom. Installed greenify, pirchased the donate version and had the camera app greenified. No more mm-qcamera-daemon showing up on my battery stats. No more "cannot connect to camera" issues. (So far it's been 2days without it.

camera block app
i see this issue occurs when i use skype or any camera related app in my grand 2 4.4.2 / only way i keep the issue at bay is use camera block app.. which i keep it turned on when i am not really using the camera.
this seem to keep this daemon under control and not drain my battery .

Marshmallow problems with spontaneous launching of Google Now, taking over device.

My phone has been misbehaving since it upgraded the OS to Marshmallow. It was primarily occurring with the Google Now app and it would take over the phone and flash up and off the screen and whilst this was going on, the phone is busy vibrating, the screen became unresponsive and generally I couldn't do anything with it during these episodes. I stopped it sending to the screen and then it was the Google app that kept flashing up, starting with a round circle coming from the app drawer icon. It has got worse over the last few days to the point that it might take me ten minutes before I could get access to the caller to make a call and even trying to shut down the device was near impossible because the confirmation box never stayed on the screen long enough to answer the question and then it didn't come back. Yesterday, after many tries to restart, it finally restarted in safe mode. If it was related to an app that I downloaded, it should have stopped then but it didn't. When I was able to get into settings, I then went to apps and then disabled google app as this was the one starting up and flashing the screen non stop. I was then asked if I wanted to replace it with a factory version which I did but I also left it disabled. The problem has continued but not as ferociously with the screen becoming unresponsive at times while the buzzing from the vibrate still occurring. I have looked up various forums but haven't found any that have similar problems described. I checked the screen overlay settings and they are enabled and that seems to be the main problem with marshmallow. I'm looking for some advice but realise that this might be too basic for this forum? Vodafone Smart ultra 6, Android version 6.0.1 Kernel version 3.10.49

Stoksie said:
My phone has been misbehaving since it upgraded the OS to Marshmallow. It was primarily occurring with the Google Now app and it would take over the phone and flash up and off the screen and whilst this was going on, the phone is busy vibrating, the screen became unresponsive and generally I couldn't do anything with it during these episodes. I stopped it sending to the screen and then it was the Google app that kept flashing up, starting with a round circle coming from the app drawer icon. It has got worse over the last few days to the point that it might take me ten minutes before I could get access to the caller to make a call and even trying to shut down the device was near impossible because the confirmation box never stayed on the screen long enough to answer the question and then it didn't come back. Yesterday, after many tries to restart, it finally restarted in safe mode. If it was related to an app that I downloaded, it should have stopped then but it didn't. When I was able to get into settings, I then went to apps and then disabled google app as this was the one starting up and flashing the screen non stop. I was then asked if I wanted to replace it with a factory version which I did but I also left it disabled. The problem has continued but not as ferociously with the screen becoming unresponsive at times while the buzzing from the vibrate still occurring. I have looked up various forums but haven't found any that have similar problems described. I checked the screen overlay settings and they are enabled and that seems to be the main problem with marshmallow. I'm looking for some advice but realise that this might be to basic for this forum? Vodafone Smart ultra 6, Android version 6.0.1 Kernel version 3.10.49
Click to expand...
Click to collapse
When you updated to Nougat, what method did you use to update? Did you update via OTA? We're you rooted when you did it?
Have you tried booting to recovery and factory resetting and wiping cache then rebooting?
Sent from my SM-S903VL using Tapatalk

Droidriven said:
When you updated to Nougat, what method did you use to update? Did you update via OTA? We're you rooted when you did it?
Have you tried booting to recovery and factory resetting and wiping cache then rebooting?
Sent from my SM-S903VL using Tapatalk
Click to expand...
Click to collapse
It was an update that appeared on my notifications and I thought it was a small bug fix update and didn't realize that it would replace the entire OS. I just allowed the update and then realized what had happened. I think it is Marshmallow that it updated to but originally the app drawer was paginated and accessed by side swipes whereas the system now is a long page of apps moved up and down. I don't know if it was rooted and I assume that that means it wasn't.
I was trying to avoid a factory reset but I did wipe the cache and rebooting. When google apps is disabled, the interruptions are less often and not for as long but it still went into a complete meltdown of a screen appearing and disappearing at such a rate that nothing can be done with it. It won't show a video because of the interruptions.

Stoksie said:
It was an update that appeared on my notifications and I thought it was a small bug fix update and didn't realize that it would replace the entire OS. I just allowed the update and then realized what had happened. I think it is Marshmallow that it updated to but originally the app drawer was paginated and accessed by side swipes whereas the system now is a long page of apps moved up and down. I don't know if it was rooted and I assume that that means it wasn't.
I was trying to avoid a factory reset but I did wipe the cache and rebooting. When google apps is disabled, the interruptions are less often and not for as long but it still went into a complete meltdown of a screen appearing and disappearing at such a rate that nothing can be done with it. It won't show a video because of the interruptions.
Click to expand...
Click to collapse
Unfortunately, I think you're gonna have to factory reset in stock recovery because there's obviously a conflict with something you already had on the device and it isn't playing nice with something that was in the update.
Sent from my SM-S903VL using Tapatalk

Droidriven said:
Unfortunately, I think you're gonna have to factory reset in stock recovery because there's obviously a conflict with something you already had on the device and it isn't playing nice with something that was in the update.
Sent from my SM-S903VL using Tapatalk
Click to expand...
Click to collapse
Thanks for taking the time to respond. I have resigned myself to that although it does not seem to be anything that I downloaded to the phone as it occurred in safe mode too. I was just hoping that there was a fix out there but obviously it is not a widespread occurrence.

Stoksie said:
Thanks for taking the time to respond. I have resigned myself to that although it does not seem to be anything that I downloaded to the phone as it occurred in safe mode too. I was just hoping that there was a fix out there but obviously it is not a widespread occurrence.
Click to expand...
Click to collapse
It could have been something in system that got changed during the update but the data from before the change is still there and conflicting with whatever changes were made. Some kind of saved system data that can only be wiped by factory reset or reflashing.
Sent from my SM-S903VL using Tapatalk

I did a factory reset, lost a lot of photos that had started being saved on the phone and not the sdcard after the upgrade to Marshmallow. Have had to accept that but unfortunately the bizarre behavior did not stop and it continues on and off, sometimes so bad that I cannot dial a number on it and other times it happens but I can get in between the action and dial or send a text etc. I have gradually been stopping things like notifications from google apps and traffic reports from google maps (this may have had a good effect) and anything that might be doing constant checks. It seems to have quietened down over the last day or so and I even got to play a game on it but the next option is to send it away to an engineer. I just thought that I would let you know the outcome of the factory reset.

Why does my Google Pixel randomly reboot?

Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?

marf3 said:
Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
Click to expand...
Click to collapse
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update

pradctgign said:
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
Click to expand...
Click to collapse
I noticed problems with my ear speaker as well. And i cant make phone calls. The phone doent respond anymore when i try to.

Same problem after android 8.0 update

If you have installed the latest Google phone/dialer app, that is likely the problem, was for me.
Find the app in settings and uninstall,it will roll back to a previous version and hopefully fix your issues.
Sent from my Pixel using Tapatalk

My pixel does the same thing, ever since I updated to 8.0, have you tried doing a factory reset? I haven't done it yet, I have been uninstalling apps for the last couple of days, when it is in safe mode it works good, but when it's not, it freezes and restarts. I'm going to try uninstalling the latest version on google dialer to see if it helps.

I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.

droid4lif3 said:
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
Click to expand...
Click to collapse
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.

wrong place sry

Had this on my pixel xl. I was on the 8.1 beta.
factory reset, rolled back to 8.0
8.1 ota official
haven't had a reboot in over a week now

Murrzeak said:
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
Click to expand...
Click to collapse
Yea, the issue is back, has been for about 2 weeks. This phone is really starting to be a pain in the ass, I can't believe that it happens so often. Did you do a warranty fix?

That's a pity. Yes, I did. Got the device roughly two and a half weeks ago. Flashed 8.0 and then sideloaded 8.1 right away. Knock on wood, all good. But there's still a report every other day in Buganiser of a phone even on 8.1 doing this.

Got mine at release. November 16. Google won't replace it either. I have a one pixel brick

I have the same problem. However, it is not frequent enough on Android P beta. But as soon as I go back to the stable build, it starts to do the same thing. Did you guys have any luck resolving this or should I send it back to the vendor I bought it from. They won't replace the device in Pakistan but may be will fix it in some manner.

Need help with my note 20

I'm having this weird issue, where the UI is almost lagging, but it's not quite lagging. IT's like the screen wont update unless I do something to make it update. Like to move to a next screen I will have to drag down the notification bar to get it to load the next screen. I'm not quite sure if that makes sense so here's a video of what I'm talking about. This is severely hindering my usage, and a factory reset did stop it for a while, but now it's happening again. My storage isn't full and I dont have a ton of apps open, and it happens whether I have enhanced processing on or not. or power saving on or not. please help.

Try in safe mode to rule out a 3rd party app as the cause.
When did it start and more importantly what happened before it started?

I haven't installed any new apps within the last 24 to 48 hours and it just started happening again this morning.
I'm gonna try clearing the cache and safe mode and see if it persists. Thank you

yacopsae said:
I haven't installed any new apps within the last 24 to 48 hours and it just started happening again this morning.
I'm gonna try clearing the cache and safe mode and see if it persists. Thank you
Click to expand...
Click to collapse
Could one of the apps auto updated? I block them to prevent that. Updates and upgrades can and do break things, Samsung updates included.

I don't think so only because this happened before and factory resetting fixed it for a while. And after my factory reset I reinstalled all my normal apps and all updates. And I factory reset maybe 2 weeks ago.

yacopsae said:
I don't think so only because this happened before and factory resetting fixed it for a while. And after my factory reset I reinstalled all my normal apps and all updates. And I factory reset maybe 2 weeks ago.
Click to expand...
Click to collapse
Like I was saying... something caused it.
Unlikely it's corrupted firmware or a hardware issue. Not malware unless you reloaded again.
Social media and shopping apps shouldn't be on a device. So it's likely one or more of the apps... updates can and do break things.

Clearing the cache partition has seemed to have fixed it. I'm guessing maybe it's from the android 13 update I took? I'm thinking I'm gonna switch to the U1 firmware when it comes out for android 13 cause I'm on Verizon branded firmware. My device is a dev phone though. When I boot into download mode it says dev device in big letters lol.