Related
So it's been a month since I got my HTC Touch pro and all the problems I have with it, I've had with the HTC TYTN II. To list them:
- Volume is too low during conversations, it has to be fairly quiet around to be able to hear the other person (even with the volume turned way up)
- There's a 2-3 ring delay on incoming calls.. which means people hang up before you get a chance to answer.
- Sometimes trying to call a number, the phone will just display the Calling Number screen and you hear no sound at all in the speaker.. then after 10 seconds it will end with 3 beeps.. Like it couldn't get a signal or something, even though there's plenty of signal on the signal gauge. You try again 2-3 times before it works.. REALLY annoying (Never had a phone that did that, other than the TYTN II!)
- Answers calls in pocket. You go for the phone, but the touch screen is on and you answer or hang up (in my case apparently almost always hangs up) while the phone is still in your pocket. Also VERY annoying.
- Alarm or snooze malfunctions. This happens rarely for me, but since I use it everyday as my alarm for waking up, I notice! It's not because I sleep past the alarm. I've been lying awake listening for it to ring... the vibrator works, but no sound is played. This means that I can't trust my phone to wake me up if I'm going to catch a plane or other important stuff. It's very rare, but it happens.. it also did on my TYTN II, except that didn't even vibrate! My guess is windows is busy doing something else .. then doesn't play the sound properly.
- Then there's the slowdowns.. not really a fault, but like windows 95 it can become very slow or unresponsive for a short period for unknown reasons. A phone has to work when you need it... not delay you for 30 secs while it thinks things over. I've had to reset my phone a couple of times this month. (No I didn't run 10 apps at the same time while trying to use TF3D to look at pictures)
- It takes 4 seconds to lock the phone (So that it doesn't also MAKE calls in your pocket) .. is there a way to tweak this? Like only pressing the off-hook button for 1-2 seconds instead?
These problems are the reasons that I'm considering selling my phone to some other unfortunate person. They are BASIC functions that just have to work! I love the HTC touch pro for it's PDA functionality and my Tom Tom maps etc. but I'm really starting to hate it for these basic functionalities that work very poorly!
I know other people have experience the same problems.. couldn't we make a sticky with problems and possible solutions for it? I also really hate that fact that I have to hack my phone in able to make it function properly!
ssndk said:
So it's been a month since I got my HTC Touch pro and all the problems I have with it, I've had with the HTC TYTN II. To list them:
- Volume is too low during conversations, it has to be fairly quiet around to be able to hear the other person (even with the volume turned way up)
Click to expand...
Click to collapse
Tweaks enough around
- There's a 2-3 ring delay on incoming calls.. which means people hang up before you get a chance to answer.
Click to expand...
Click to collapse
I don't have that problem?
- Sometimes trying to call a number, the phone will just display the Calling Number screen and you hear no sound at all in the speaker.. then after 10 seconds it will end with 3 beeps.. Like it couldn't get a signal or something, even though there's plenty of signal on the signal gauge. You try again 2-3 times before it works.. REALLY annoying (Never had a phone that did that, other than the TYTN II!)
Click to expand...
Click to collapse
never had that either
- Answers calls in pocket. You go for the phone, but the touch screen is on and you answer or hang up (in my case apparently almost always hangs up) while the phone is still in your pocket. Also VERY annoying.
Click to expand...
Click to collapse
try this solution
- Alarm or snooze malfunctions. This happens rarely for me, but since I use it everyday as my alarm for waking up, I notice! It's not because I sleep past the alarm. I've been lying awake listening for it to ring... the vibrator works, but no sound is played. This means that I can't trust my phone to wake me up if I'm going to catch a plane or other important stuff. It's very rare, but it happens.. it also did on my TYTN II, except that didn't even vibrate! My guess is windows is busy doing something else .. then doesn't play the sound properly.
Click to expand...
Click to collapse
Did you try a different alarm already?
- Then there's the slowdowns.. not really a fault, but like windows 95 it can become very slow or unresponsive for a short period for unknown reasons. A phone has to work when you need it... not delay you for 30 secs while it thinks things over. I've had to reset my phone a couple of times this month. (No I didn't run 10 apps at the same time while trying to use TF3D to look at pictures)
Click to expand...
Click to collapse
Don't have that problem
- It takes 4 seconds to lock the phone (So that it doesn't also MAKE calls in your pocket) .. is there a way to tweak this? Like only pressing the off-hook button for 1-2 seconds instead?
Click to expand...
Click to collapse
Now you mention it, yes, that is annoying... Would love to see a tweak for that as well!!
These problems are the reasons that I'm considering selling my phone to some other unfortunate person. They are BASIC functions that just has to work! I love the HTC touch pro for it's PDA functionality and my Tom Tom maps etc. but I'm really starting to hate it for these basic functionalities that work very poorly!
I know other people have experience the same problems.. couldn't we make a sticky with problems and possible solutions for it? I also really hate that fact that I have to hack my phone in able to make it function properly!
Click to expand...
Click to collapse
Have you considerd a custom Rom yet? I am currently running the DCS Rom, and don't have the problems you mention above. It made my TP much more responsive!
A lot of these problems though, are mentioned throughout this forum, and can be solved. Either by ROM updating, or tweaks... What Rom are you running?
I understand completely. I feel differently though. My TP is the best phone ever. The issues I have were seen on my previous devices (HTC devices for the US). The faster processor, increased storage, and TF3D make me happy. Don't get me wrong, I have cussed at this phone, missed inportant business calls, and missed a flight thanks to the alarm. I soft reset 1 - 5 times a day to proactively minimize these issues. But overall, the TP is a huge improvement over my Wing. So long as my new devices are improvements to the one before, I am happy. I can't live with a standard cell phone, and love my Raphael.
joeltje said:
I don't have that problem?
Click to expand...
Click to collapse
Try calling your phone from a land line phone.. how long does it take before your cell actually start ringing?
joeltje said:
Did you try a different alarm already?
Click to expand...
Click to collapse
Yes, but it happens so rarely I can't say if its the sound. Besides, it's the rooster sound that came with phone. No matter what it should never happen. It happened on my TYTN II too.. So I guess it's probably a windows thing.
joeltje said:
Have you considerd a custom Rom yet? I am currently running the DCS Rom, and don't have the problems you mention above. It made my TP much more responsive!
Click to expand...
Click to collapse
Hmm.. I might try that.. but I often see people start having entirely different problems with their phone then (lock ups and strange behaviour). If there is a stable ROM that fixes these issues and doesn't break down hard once every week. I'm all for it!
I'm running the standard ROM that came with the phone. Ver.: 1.90.403.6 DAN (Danish) ROM date 08/23/08, Radio: 1.02.25.19, Protocol: 52.33.25.17U
If I call my cellnr. from the home phone, it starts ringning as quickly as all my other mobile phones... So no, I really don't have that problem, thoughj I did just see another topic from somebody with exactly you problem: http://forum.xda-developers.com/showthread.php?t=432415
You might want to follow that.
On the alarm, I have 2 kids, so I don't use an electrical alarm Sorry...
The different ROM may be something you can test at least. It fixed a lot of annoyances for me anyway. Look in the Wiki for different Custom Roms, there are a couple out there, and for me, DCS worked best. You can always go back to original, should you not like the ROM. I'm running DCS now for three days, no resets, and it is still fast....
ssndk said:
- Sometimes trying to call a number, the phone will just display the Calling Number screen and you hear no sound at all in the speaker.. then after 10 seconds it will end with 3 beeps.. Like it couldn't get a signal or something, even though there's plenty of signal on the signal gauge. You try again 2-3 times before it works.. REALLY annoying (Never had a phone that did that, other than the TYTN II!)
Click to expand...
Click to collapse
The issue above really annoying. Normally that will cause my TP to go mute and can't hear each other. Have to soft reset. This issue is discuss in another thread here. Since I'm overseas for at the moment, can't go complain to my vendor.
ssndk said:
- It takes 4 seconds to lock the phone (So that it doesn't also MAKE calls in your pocket) .. is there a way to tweak this? Like only pressing the off-hook button for 1-2 seconds instead?
Click to expand...
Click to collapse
Using the registry hack for the touch diamond I'm now using the "lock on backlight turned off" fix.. it works, and my phone locks when I press the screen off button. Way less annoying than waiting 4 seconds for it to lock.
HKEY_CURRENT_USER\ControlPanel\BackLight\AutoDevic eLockEnable from 0 to 1 and everytime your backlight goes off the device is locked
Nice, 1 Question though; What happens if you make a call? The display goes of as well then, will the keyboard then lock as well? Cause that's not handy, to say the least
joeltje said:
Nice, 1 Question though; What happens if you make a call? The display goes of as well then, will the keyboard then lock as well? Cause that's not handy, to say the least
Click to expand...
Click to collapse
The touch screen locks, but the keyboard (Off-hook etc.) button doesn't..
So if I'm listning to my voicemail, and need to press "3" for deletion, I can't? Or will it disable after I extract my stylo?
joeltje said:
So if I'm listning to my voicemail, and need to press "3" for deletion, I can't? Or will it disable after I extract my stylo?
Click to expand...
Click to collapse
you can extract the stylus but the you have to juggle around with it OR you can press the standby button on top to unlock it. It's a pain I know but the problem is that it is a touch screen so pressing a button to unlock is less worse than without it.
So functionality actually remains as it is now... That's good, I'll give it a try!
joeltje said:
So if I'm listning to my voicemail, and need to press "3" for deletion, I can't? Or will it disable after I extract my stylo?
Click to expand...
Click to collapse
It unlocks when the stylus is extracted..
ssndk said:
So it's been a month since I got my HTC Touch pro and all the problems I have with it, I've had with the HTC TYTN II. To list them:
- There's a 2-3 ring delay on incoming calls.. which means people hang up before you get a chance to answer.
I know other people have experience the same problems.. couldn't we make a sticky with problems and possible solutions for it? I also really hate that fact that I have to hack my phone in able to make it function properly!
Click to expand...
Click to collapse
Sounds like you are using a ringtone from your microSD card. This will cause a delay. Your ringtones need to be copies to your device and activated by holding the stylus over your selection & hit set as ringtone.
Hope this helps,
Rgs,
J
ssndk said:
The touch screen locks, but the keyboard (Off-hook etc.) button doesn't..
Click to expand...
Click to collapse
Try SensorLock. It's a great little utility that unfortunately has stopped working for me. Must be something I poked somewhere. lol
As for the alarm, mine works fine... but I do notice the ringing a couple of times on the sending end before the phone starts to ring. I'd sort of passed that off to a network thing, not a phone thing.
The 3 second ringtone delay is a WM issue. Look at the postings for VAlert in the general hacking section. The only known fix is http://www.tweaks2k2.com/portal/staticpages/index.php?page=20050224182009983
but no one seems to have figured out their registry setting change...
Quote:
- Alarm or snooze malfunctions. This happens rarely for me, but since I use it everyday as my alarm for waking up, I notice! It's not because I sleep past the alarm. I've been lying awake listening for it to ring... the vibrator works, but no sound is played. This means that I can't trust my phone to wake me up if I'm going to catch a plane or other important stuff. It's very rare, but it happens.. it also did on my TYTN II, except that didn't even vibrate! My guess is windows is busy doing something else .. then doesn't play the sound properly.
TRY G-Alarm. It works well for me.
Klaxon (sp?) alarm looked cool and would have also been practical, but it would crash - totally unreliable.
[email protected] said:
Sounds like you are using a ringtone from your microSD card. This will cause a delay. Your ringtones need to be copies to your device and activated by holding the stylus over your selection & hit set as ringtone.
Hope this helps,
Rgs,
J
Click to expand...
Click to collapse
No, in my TPro the delay is exactly the same (oviously using the same mp3 file in memory card or in the device)..i've reduced delay sound installing Diamond tweaks and setting "without delay" in ring tone..then i've erased diamong tweaks because use too much battery now i have only 1 ring with light (and identified call incoming on the screen) and without sound, and BEFORE the second ring my device correctly sound
bugsykoosh said:
The 3 second ringtone delay is a WM issue. Look at the postings for VAlert in the general hacking section. The only known fix is http://www.tweaks2k2.com/portal/staticpages/index.php?page=20050224182009983
but no one seems to have figured out their registry setting change...
Click to expand...
Click to collapse
If your referring to this one,
108-Allow users to disable the 3 seconds delay between rings in devices with Windows Mobile Phone Edition
Click to expand...
Click to collapse
see the following thread at PPCGeeks.
If your talking about the fact that the NAV wheel starts flashing 5 seconds before the audio starts playing, then it's not the same scenario.
ssndk said:
Using the registry hack for the touch diamond I'm now using the "lock on backlight turned off" fix.. it works, and my phone locks when I press the screen off button. Way less annoying than waiting 4 seconds for it to lock.
HKEY_CURRENT_USER\ControlPanel\BackLight\AutoDevic eLockEnable from 0 to 1 and everytime your backlight goes off the device is locked
Click to expand...
Click to collapse
I have a HTC TouchPro and had the same issue of not wanting to press the long press end key for 5 seconds to lock the phone. I tried the code you gave and unfortunately the phone still does not lock when I push short press the power button to turn off the back light and put th phone in sleep mode. I really want this to work since when I am driving, I think when I go through good and bad coverage areas, the phone will automaticallly wake up about 3 times each way, so if it is not locked, I can accidentally call people while driving.
I just found the ultimate bug and I believe this bug is responsible for G-Alarm and pTravelalarm not working. These alarm programs set the system volume to a predefined value, no matter where it was before (off, for example).
Why the heck does the PHONE RINGER volume influence the SYSTEM volume?
Check out the video:
here
http://www.youtube.com/watch?v=aBZAkJwDHT0
Can this be fixed in Windows? Reg-Hack?
Anyone here with a AT&T Fuze that can test this please? Is my hardware defective? I'm still within the 30 days to return that sucker if it is.
Thanxxx
Wow, strange!!
I already saw your post in the G-Alarm thread yesterday.
Just tested it with my Touch Pro running ROMeOS 1.51, and I do not have this bug.
johanromijn said:
Wow, strange!!
I already saw your post in the G-Alarm thread yesterday.
Just tested it with my Touch Pro running ROMeOS 1.51, and I do not have this bug.
Click to expand...
Click to collapse
I suspect it is related to the latest AT&T stock rom. I hope someone with a brand new AT&T version can test this. If it's just a rom problem, then I can probably flash mine but I don't want to try that right now and lose warranty if I'm not sure...
here's my latest video that shows directly how crucial this bug is to any alarm program:
http://www.youtube.com/watch?v=lKIqwyk9g9I
Cheers
Stefan
Again, it's myself who figured it out. After hours of trying and 3 hard resets (thanks to SpriteBackup I didn't have to install everything over again!)
Here is the result and the culprit is identified!
http://www.youtube.com/watch?v=M_6-i976_xE
Anyone else here with the AT&T Fuze that has the same problem? Is there a fixed version of ozim available?
electron73 said:
Again, it's myself who figured it out. After hours of trying and 3 hard resets (thanks to SpriteBackup I didn't have to install everything over again!)
Here is the result and the culprit is identified!
http://www.youtube.com/watch?v=M_6-i976_xE
Anyone else here with the AT&T Fuze that has the same problem? Is there a fixed version of ozim available?
Click to expand...
Click to collapse
Interesting, but can you please post your solution in text form as well so that every single person who reads this thread from now until the end of time does not have to go watch a Youtube video ?
DrunkenOstrich said:
Interesting, but can you please post your solution in text form as well so that every single person who reads this thread from now until the end of time does not have to go watch a Youtube video ?
Click to expand...
Click to collapse
Yeah sure, no problem. I just thought a picture says more than 1000 words and a video says even more. But here in plain English:
Starting up the OZ IM Messenger Client on the AT&T Fuze (or worse, having it autostart with the system) completely screws up the system volume settings. Suddenly the RINGER volume slider also influences the SYSTEM volume. Say you turn your ringer volume all the way down but you still want to listen to mp3's in Windows Media... nada. If you set your phone to silent or vibrate and have a nice alarm program like G-Alarm installed, the alarm will go off but no sound out of the speaker!
After closing down OZ IM you still have to soft-reboot to get your system sounds back.
DrunkenOstrich said:
Interesting, but can you please post your solution in text form as well so that every single person who reads this thread from now until the end of time does not have to go watch a Youtube video ?
Click to expand...
Click to collapse
Seconded. Technical stuff lends itself to words better.
dr g said:
Seconded. Technical stuff lends itself to words better.
Click to expand...
Click to collapse
Is there a newer version of the OZ IM available that doesn't f*** up the system volume? That company's website doesn't even allow you to contact anyone, let alone check for updates or get support
Here's the newest development in this case.
Tried a different OZ IM (verizon version) last night and the sound bug was GONE. BUT I got errors connecting. Found out that there is a config file with verizon gateway in it, replaced it with the AT&T one. Still an error. Different one though (404). Re-installed the original AT&T version. Sound bug back immediately
Just overwrote the .exe file with the one from Verizon: Sound bug gone but again connection error 404...
WTF?
Anyone have a different AT&T version besides the obviously screwed up 2.0.84 M ?
On my old Rhodium TP2 there was a feature to automatically activate speaker when placing phone face down. Is that possible with HD2?
Err... yeah. You just place it face down
johncmolyneux said:
Err... yeah. You just place it face down
Click to expand...
Click to collapse
LOLLLL
didn't know that
It never worked for me for some reason. It could be disabled but I can't find the setting to turn it on. Anyway, I am planing to do a hard reset this weekend and see if that feature is back.
ma6inista said:
It never worked for me for some reason. It could be disabled but I can't find the setting to turn it on. Anyway, I am planing to do a hard reset this weekend and see if that feature is back.
Click to expand...
Click to collapse
I can only assume it will be there after a hard reset, as it's something I've used countless times and have never had to enable it. (I seem to remember reading it in the manual too!)
Confirmed working with Dutty's ML series ROMs.
It does not work for me. WWE ROM. I just did a hard reset.
Always worked for me on Stock 1.66 ROM.
Working on Axlor.
Weird this, ive always wanted it!
and just never tried it
joshzzz2001 said:
It does not work for me. WWE ROM. I just did a hard reset.
Click to expand...
Click to collapse
that's strange. the feature is documented in the HD2 manual, so it at least works on all stock ROMs. If not, approach HTC support.
i'd say if it doesn't work, its something related to a flashed rom and a setting more than anything else
Turing On Speaker While Facing Up More Useful
I would rather somehow have the proximity sensor turn the spearkers on while the phone is facing up because it would be nice to multi-task and take notes or update my contacts while I am talking to that person/business. For example, a business gives me an RMA so I would have to edit my notes for that contact and enter the RMA number. I can't do this while the phone is faced down.
yea the speaker function works the same on mine as on the TP2
Is there a setting or reg key that I can change to enable this? (doesn't work on Artemis 6.0)
ma6inista said:
On my old Rhodium TP2 there was a feature to automatically activate speaker when placing phone face down. Is that possible with HD2?
Click to expand...
Click to collapse
Maybe it's too late and you already found the solution but here it goes for other people:
To turn the HD2's speaker on do one of these:
1 - Long press phone button (furtherest left)
2 - Turn it upside down
3 - On the call screen slide down & press the speaker's button
Hi there,
I just got my Pixel 3 from BestBuy, opened it, restored some settings from an old phone and gave it a test. I'm pretty satisfied with almost everything, but it looks like the "Screen call" feature is missing. That one thing that Google was promoting a lot is not present.
Does any of you have this issue? When you go to Phone settings or when someone is calling, do you have the option for screen call there (I don't )
Thanks,
Andrei
salageanandrey said:
Hi there,
I just got my Pixel 3 from BestBuy, opened it, restored some settings from an old phone and gave it a test. I'm pretty satisfied with almost everything, but it looks like the "Screen call" feature is missing. That one thing that Google was promoting a lot is not present.
Does any of you have this issue? When you go to Phone settings or when someone is calling, do you have the option for screen call there (I don't )
Thanks,
Andrei
Click to expand...
Click to collapse
Yep, just tested it and works fine. There's a "Screen call" button on the screen that pops up for incoming calls. Works as advertised, although the transcription of what I said from the other end was garbled, so not perfect. I looked but don't see an option to turn it off.
samnada said:
Yep, just tested it and works fine. There's a "Screen call" button on the screen that pops up for incoming calls. Works as advertised, although the transcription of what I said from the other end was garbled, so not perfect. I looked but don't see an option to turn it off.
Click to expand...
Click to collapse
I've just found out that this is available only in the US. Sorry for not reading this before.
salageanandrey said:
I've just found out that this is available only in the US. Sorry for not reading this before.
Click to expand...
Click to collapse
Ah, ok, thanks for the update.
It's already saved me from a spam call. Might be one of my favorite features
Hi,
As we now probably all know, the Global version of this ROM lacks a lot of features : no gestures, no dark mode...
But even without those missing parts, it is still irritating...
Here are the three things that are bothering me :
- 1°) the notifications : I have 2 SIM cards inside that thing. It constantly reports that I have a new voice message. But whatever SIM card answering machine I call, tells me "You have no new message". I erase the notification. I keeps popping up again...
- 2°) the dialer : when I get a call, I have to swipe up to answer it. On every other phone, a short swipe is enough to answer the call. On this device, I have to swipe up to the top of the device for it to understand that I would like to answer the call...
- 3°) whatever I do, the default app selected for SMS messaging is not kept after a reboot. I use Textra. I select it as the default app. Each time the phone is rebooted, I have to tellit that I want to use Textra again as default mesaging app.
Do you guys have those problems also ?
Regards.
It's not a real problem or bug, but really irritating
I have some more:
I know it's nitpicking buuuuut
1. When watching YouTube vids and touching the triggers by accident, it brings up the scroll bar and does not go away untill you let go of the triggers.
2. Can't silence notifications.
3. Unreliable OTG USB file transfers (gets stuck)
4. When increasing the volume on Bluetooth devices, it only goes up by 0 or 2
5. My alarm clock never works
6. Switching between Sim Cards is super slow
7. Searching for settings is difficult
And some more things that I can't think of the top of my head.
SmartViewYTC said:
I have some more:
I know it's nitpicking buuuuut
1. When watching YouTube vids and touching the triggers by accident, it brings up the scroll bar and does not go away untill you let go of the triggers.
2. Can't silence notifications.
3. Unreliable OTG USB file transfers (gets stuck)
4. When increasing the volume on Bluetooth devices, it only goes up by 0 or 2
5. My alarm clock never works
6. Switching between Sim Cards is super slow
7. Searching for settings is difficult
And some more things that I can't think of the top of my head.
Click to expand...
Click to collapse
Hi,
Hum... That can be sorted I think
1°) About your thing with the button triggers : install Button Mapper. Open it. Choose to add a new button and tap the left or right trigger button. Once created, say you don't want any action to be configured. You should be good to go
2°) You can silence notifications. But you have to do that under "Notifications" and not under "Sound"... Go figure !!!
3°) Hum... Have you tried to format your card to another format like FAT ? I don't use that feautre so I can't really tell.
4°) Yes. I think that is true. But will try to confirm later when I'll use it in my car audio.
5°) Mine works... I think.
6°) It is not unusually slow here...
7°) The way they organized the settings is just... super stupid.
Conclusion : I think I will try to install the chinese ROM and root it to see if I can use that with better results.
Hi,
Another thing is totally stupid to me : that is the fact that you cannot pin an app to stick even if Recents are cleared.
So I can have gestures enabled because the stupid people at Nubia removed that from the EU/US ROM.
But that requires access to "Accessibility" services.
As soon as I clear recents, that feature is disabled...
And as it is gestures => no more control over device !!!
SHEER STUPIDITY !!!!
All in all, I think I will return the device within the next 3 days within my right of withdrawal.
Hardware is brilliant. Softwa
I will be returning mine also. Such a shame the software sucks.
ermacwins said:
I will be returning mine also. Such a shame the software sucks.
Click to expand...
Click to collapse
Let us know how that goes. I've seen several posts on other forums complaining that Nubia is not answering emails when it comes to returns and RMA's for the Red Magic 3. Some have started disputes with Paypal to try and get their money back.
NexusPenguin said:
Hi,
Hum... That can be sorted I think
1°) About your thing with the button triggers : install Button Mapper. Open it. Choose to add a new button and tap the left or right trigger button. Once created, say you don't want any action to be configured. You should be good to go
2°) You can silence notifications. But you have to do that under "Notifications" and not under "Sound"... Go figure !!!
3°) Hum... Have you tried to format your card to another format like FAT ? I don't use that feautre so I can't really tell.
4°) Yes. I think that is true. But will try to confirm later when I'll use it in my car audio.
5°) Mine works... I think.
6°) It is not unusually slow here...
7°) The way they organized the settings is just... super stupid.
Conclusion : I think I will try to install the chinese ROM and root it to see if I can use that with better results.
Click to expand...
Click to collapse
I tried the button mapper app but it's not working. Can you provide more info on how you did it?
xphyle1971 said:
Let us know how that goes. I've seen several posts on other forums complaining that Nubia is not answering emails when it comes to returns and RMA's for the Red Magic 3. Some have started disputes with Paypal to try and get their money back.
Click to expand...
Click to collapse
I emailed them yesterday that I want to refund the phone due to problems and they sent me a form to fill in a few hours ago. [email protected]
ermacwins said:
I emailed them yesterday that I want to refund the phone due to problems and they sent me a form to fill in a few hours ago. [email protected]
Click to expand...
Click to collapse
I put in the return mine as well I'm just not happy with the software, this is what I was told
DJW35 said:
I put in the return mine as well I'm just not happy with the software, this is what I was told
Click to expand...
Click to collapse
how did you return it?
I have no return option in order details
also how did they accept it if you used the phone? they say in their policy that the phone must be unused
DJW35 said:
I put in the return mine as well I'm just not happy with the software, this is what I was told
Click to expand...
Click to collapse
Did you fill in the form they emailed you? Is the case number the order number?
omer919 said:
how did you return it?
I have no return option in order details
also how did they accept it if you used the phone? they say in their policy that the phone must be unused
Click to expand...
Click to collapse
As long as you return it in the first 15 days you can return it used or not, and I emailed their customer support to return it
DJW35 said:
As long as you return it in the first 15 days you can return it used or not, and I emailed their customer support to return it
Click to expand...
Click to collapse
The form is not accepting my IMEI number. Did you have this problem?
DJW35 said:
As long as you return it in the first 15 days you can return it used or not, and I emailed their customer support to return it
Click to expand...
Click to collapse
I am returning mine as well due to these software issues, and I received the same response about DHL. They did not say they would not take it even though I had used it, they agreed that I could return it because I was within my 15 days. I would assume as long as you didn't damage it (screen cracks, water damage, etc), they should still be able to process the refund.
For me, GLS is the courier. Never heard of them.
I hope if they get so much people returning the device because of it's lousy software, they may consider improving it...
Let's wait and hope...
Anyone had their refund yet?
NexusPenguin said:
Hi,
As we now probably all know, the Global version of this ROM lacks a lot of features : no gestures, no dark mode...
But even without those missing parts, it is still irritating...
Here are the three things that are bothering me :
- 1°) the notifications : I have 2 SIM cards inside that thing. It constantly reports that I have a new voice message. But whatever SIM card answering machine I call, tells me "You have no new message". I erase the notification. I keeps popping up again...
- 2°) the dialer : when I get a call, I have to swipe up to answer it. On every other phone, a short swipe is enough to answer the call. On this device, I have to swipe up to the top of the device for it to understand that I would like to answer the call...
- 3°) whatever I do, the default app selected for SMS messaging is not kept after a reboot. I use Textra. I select it as the default app. Each time the phone is rebooted, I have to tellit that I want to use Textra again as default mesaging app.
Do you guys have those problems also ?
Regards.
It's not a real problem or bug, but really irritating
Click to expand...
Click to collapse
I notice these weird things too but doesn't bother me too much. Coming off several other Chinese devices lately these are not so bad and hopefully get dealt with by a software update or by someone here.
Have they ever fixed the touch trigger issue with YouTube?
Mountainmohawk said:
Have they ever fixed the touch trigger issue with YouTube?
Click to expand...
Click to collapse
From version 2.07 to version 2.10 on YouTube, triggers did not fix!