Question Canadian Samsung Service Center refuses to replace the cracked screen of a US device - Samsung Galaxy S22 Ultra

I cracked the screen of my S22 Ultra (S908U1) in Toronto. I took my device to the service center here and they totally refused to operate on the device since the Canadian version is different (S908U). They told me that the components are different for both models, hence they cannot replace the screen on a US model. I thought the difference in variants is limited to carriers and network but the hardware (at least the screen and digitizer) would remain the same. Am I wrong? It's proving to be impossible to get the screen for a US model fixed in Canada.

Any feedback guys?

Given that you live in Canada is there a reason for not buying a Canadian model?.
My primary reason for buying a native device is to avoid situations like the one you are in.

abysstheking said:
I cracked the screen of my S22 Ultra (S908U1) in Toronto. I took my device to the service center here and they totally refused to operate on the device since the Canadian version is different (S908U). They told me that the components are different for both models, hence they cannot replace the screen on a US model. I thought the difference in variants is limited to carriers and network but the hardware (at least the screen and digitizer) would remain the same. Am I wrong? It's proving to be impossible to get the screen for a US model fixed in Canada.
Click to expand...
Click to collapse
I'm pretty sure that the components and the position inside the phone are the same. You could have a look at some disassembly videos, but I see no reason why they don't want to repair the screen. Try with another service centre maybe

Both the U and U1 models are the North American versions. The only difference is the U1 is unlocked. Hardware-wise, they are the same.

Related

No Smartphones bigger than 5.7 inches in the U.S?

Seems like this cell phone will not be released in the U.S.
Why is there no smartphones that is bigger than 5.7 inches available in the United States Of America?
cryingthug said:
Seems like this cell phone will not be released in the U.S.
Why is there no smartphones that is bigger than 5.7 inches available in the United States Of America?
Click to expand...
Click to collapse
I'm glad I'm not the only one that noticed this. It seems to be a coordinated effort - almost a conspiracy that phones bigger than 5.7 inches don't make it to the USA and/or receive little to zero promotion and/or support.
It's nice to know I'm not the only one whose been clamoring for a 7" phone since the first Samsung Tab was released! PUT A CELLULAR RADIO IN IT, I said.
I'll be bringing the Zenfone 3 Ultra into the states in a couple of months. Might even have a go at opening up the US LTE bands with the post at the top of this forum.
But Why?
mikkej2k said:
I'm glad I'm not the only one that noticed this. It seems to be a coordinated effort - almost a conspiracy that phones bigger than 5.7 inches don't make it to the USA and/or receive little to zero promotion and/or support.
Click to expand...
Click to collapse
nathanotis and mikkej2k,
And if the reviewers do review the phablet many say that the phone is way too big. I am convinced that the people that say that have abnormally small hands. LOL.
My question now is, why do you think that there is nothing over 5.7 available in the U.S?
cryingthug said:
nathanotis and mikkej2k,
My question now is, why do you think that there is nothing over 5.7 available in the U.S?
Click to expand...
Click to collapse
No risk takers in the American market?
Or,
Simple supply and demand. There's not enough demand. Just stick with what's most profitable.
As more people mature ( grow older ) carriers will be forced to sell/allow larger smartphones on their networks. I believe that Sprint , T-Mobile , Verizon , and AT&T are the biggest stumbling blocks to larger phones. After the carriers I think the manufacturers don't want to go big - if they can charge more for less , why not?
*Older people would want larger screens because they are easier to read.*
Better For The Eyes
mikkej2k said:
*Older people would want larger screens because they are easier to read.*
Click to expand...
Click to collapse
I am not old and my eyes are excellent but I agree with the larger screens are easier to read 100%. I very much dislike trying to look at a web page on a sub 6 inch screen. What a horrible experience. If the web page is not designed for mobile you are just scrolling all the time. People are paying all this money to have data on their phones and then having to look at all that tiny font. No thank you. Plus videos and movies look so awesome on the larger size screens.
cryingthug said:
Seems like this cell phone will not be released in the U.S.
Why is there no smartphones that is bigger than 5.7 inches available in the United States Of America?
Click to expand...
Click to collapse
there is, one that i know for sure is huawei mate 8, a 6 incher, it supports ATT and T-Mo LTE bands in USA.
only gripe - the Kirin 950 SoC, not the performance side of it, but the no source code side of it, meaning no 3rd party roms, OS upgrade and security patches are at mercy of huawei, they are not known to be diligent when it comes to that ..
http://www.anandtech.com/show/9878/the-huawei-mate-8-review
nathanotis said:
It's nice to know I'm not the only one whose been clamoring for a 7" phone since the first Samsung Tab was released! PUT A CELLULAR RADIO IN IT, I said.
I'll be bringing the Zenfone 3 Ultra into the states in a couple of months. Might even have a go at opening up the US LTE bands with the post at the top of this forum.
Click to expand...
Click to collapse
The Samsung Tab S 8.4 certainly had a cellular radio in it, that was my last cell phone...
I like big phone and I can not lie....
omniphil said:
The Samsung Tab S 8.4 certainly had a cellular radio in it, that was my last cell phone...
I like big phone and I can not lie....
Click to expand...
Click to collapse
How did it work as a phone? Was the size ever a hindrance?
(Just realized you also posted to the other thread I'm watching)
nathanotis said:
How did it work as a phone? Was the size ever a hindrance?
(Just realized you also posted to the other thread I'm watching)
Click to expand...
Click to collapse
I doesn't easily fit in your pocket, but that's really the only size hindrance. I actually still have it and use it in my car as a navigation device. It still preforms quite well..
It was cheap too under $500 when new, which is quite a bit cheaper than any flagship phone at the time.
It seems that the Zenfone 3 Ultra (International version & no warranty) is being sold on a large Internet website but it costs several hundred more than they said it would be. It is priced out of reach at almost $700 it is not worth the money. I am not buying.
cryingthug said:
It seems that the Zenfone 3 Ultra (International version & no warranty) is being sold on a large Internet website but it costs several hundred more than they said it would be. It is priced out of reach at almost $700 it is not worth the money. I am not buying.
Click to expand...
Click to collapse
It's priced high because it just came out, if you wait a month it should come down to normal pricing....
cryingthug said:
It seems that the Zenfone 3 Ultra (International version & no warranty) is being sold on a large Internet website but it costs several hundred more than they said it would be. It is priced out of reach at almost $700 it is not worth the money. I am not buying.
Click to expand...
Click to collapse
The 4GB/64GB model runs for $630 or so for first hand retail (IE: direct from the original seller). The $700 you mentioned is from a reseller (IE: they paid $630 and are reselling it for a small profit).
The 3GB/32GB model runs for about $460, and is probably more in line with the pricing you had heard announced.
The real trick is finding either model in stock at a first hand retailer, as the resellers are buying them up as quickly as they can.
There is a market for the plus 5.7 phones. Everytime one these phones are announced , people that like smaller phones complain as if they'll be forced to switch. Most of those that prefer smaller phones act as though they don't want the larger phones released.
Why does this bother people that like smaller phones? When the original Galaxy Note came out it was groundbreaking for a mainstream company to release a phone that big. Now it's commonplace ( I'm looking at you Apple - iPhone Plus )
shdwphnx said:
The 4GB/64GB model runs for $630 or so for first hand retail (IE: direct from the original seller). The $700 you mentioned is from a reseller (IE: they paid $630 and are reselling it for a small profit).
The 3GB/32GB model runs for about $460, and is probably more in line with the pricing you had heard announced.
The real trick is finding either model in stock at a first hand retailer, as the resellers are buying them up as quickly as they can.
Click to expand...
Click to collapse
Just a little I formation for ones that might be looking to purchase the Asus Zenfone ultra (ZU680KL), with 4gb of ram and 64gb internal memory.
I purchased mine new, from EBay with a one year warranty. Purchase price was 593.00, factory unlocked, with free shipping and handling (still higher than originally advertised). Device came from Never-Msrp, out of Houston, Texas.
Slbtrb79 said:
Just a little I formation for ones that might be looking to purchase the Asus Zenfone ultra (ZU680KL), with 4gb of ram and 64gb internal memory.
I purchased mine new, from EBay with a one year warranty. Purchase price was 593.00, factory unlocked, with free shipping and handling (still higher than originally advertised). Device came from Never-Msrp, out of Houston, Texas.
Click to expand...
Click to collapse
What carrier are you using your phone on? What type of bands will the phone let you access? What type of factory support do you get? ( if any? )
mikkej2k said:
What carrier are you using your phone on? What type of bands will the phone let you access? What type of factory support do you get? ( if any? )
Click to expand...
Click to collapse
Cricket, which is owned by AT&T, also speeds are capped by them at 4Mbps on 4G and 8Mbps on LTE. I get Hsdpa bands and Gsm bands. The phone has LTE bands, but can't be accessed here. I'm hoping to root soon, not sure if the LTE bands can be accessed then. This however is not real important to me or I would have not purchased the phone anyway. I'm getting 3Mbps on download speeds. Was getting 4-5Mbps on my HTC 10, thru Cricket. Have had no problems to ask for any factory support yet. Asus sent paperwork with phone for a one year warranty against defects and workmanship (standard for most phones). I have something thru eBay, not sure for how long. The warranty really does you no good if you root the phone though. I had a one year warranty on my HTC One M8 and have a one year on my HTC 10, but they are rooted, so their warranties we're voided anyway. Never had to ask for factory support on them either. Asus has a website devoted to their phones, with various types of information, even including how to's on bootloader unlocking on many models (including the zenfone 3 deluxe), source codes, etc.
I guess it's a matter of what you want out of a phone. If you want a faster processor and LTE in the US, this is not the phone for you. It's not the phone my HTC 10 was (gave to my wife), because of the processor, and LTE. But I was essentially looking for a 7 inch tablet with 4gb of ram, great camera, video player with a very good sounding dual speakers, external SD card, and has phone ability. Very hard to find many 7 inch tablets with all the above specs together. I get all of the above with this 6.8 screen Ultra phablet. Also the build quality of this phone has really improved over the previous Asus phones. Realy like the metal workmanship. Not quite as good as HTC 10, but getting there. So far very happy with it and hoping they will unlock the bootloader like they did for the Deluxe.
Thanks for the questions. Never knew how to answer in short sentences. I answer this way in person also. Hope it wasn't to long winded for you.
---------- Post added at 05:54 AM ---------- Previous post was at 05:46 AM ----------
Slbtrb79 said:
Cricket, which is owned by AT&T, also speeds are capped by them at 4Mbps on 4G and 8Mbps on LTE. I get Hsdpa bands and Gsm bands. The phone has LTE bands, but can't be accessed here. I'm hoping to root soon, not sure if the LTE bands can be accessed then. This however is not real important to me or I would have not purchased the phone anyway. I'm getting 3Mbps on download speeds. Was getting 4-5Mbps on my HTC 10, thru Cricket. Have had no problems to ask for any factory support yet. Asus sent paperwork with phone for a one year warranty against defects and workmanship (standard for most phones). I have something thru eBay, not sure for how long. The warranty really does you no good if you root the phone though. I had a one year warranty on my HTC One M8 and have a one year on my HTC 10, but they are rooted, so their warranties we're voided anyway. Never had to ask for factory support on them either. Asus has a website devoted to their phones, with various types of information, even including how to's on bootloader unlocking on many models (including the zenfone 3 deluxe), source codes, etc.
I guess it's a matter of what you want out of a phone. If you want a faster processor and LTE in the US, this is not the phone for you. It's not the phone my HTC 10 was (gave to my wife), because of the processor, and LTE. But I was essentially looking for a 7 inch tablet with 4gb of ram, great camera, video player with a very good sounding dual speakers, external SD card, and has phone ability. Very hard to find many 7 inch tablets with all the above specs together. I get all of the above with this 6.8 screen Ultra phablet. Also the build quality of this phone has really improved over the previous Asus phones. Realy like the metal workmanship. Not quite as good as HTC 10, but getting there. So far very happy with it and hoping they will unlock the bootloader like they did for the Deluxe.
Thanks for the questions. Never knew how to answer in short sentences. I answer this way in person also. Hope it wasn't to long winded for you.
Click to expand...
Click to collapse
Also, as a side note. There is a factory rom and source code for the Ultra ZU680KL on Asus site for download, in case you would have a problem.
Motorola nexus 6 is 5.96 inches FYI.
Sent from my Nexus 6 using Tapatalk
If you want to know why manufacturers are not shipping as much to the US lately, look at the patent system in the US. Once you ship any products to the US, you are counting down the time until you get sued by someone in east Texas...
Not worth the money to sell things in the US market until this situation gets under control.

Samsung International Warranty

Hi.
I have bought Samsung galaxy note 20 ultra N986U1 model from USA to India. Right now I'm in india and my mobile display blacked out suddenly. When I reached out to service centre they said warranty is not valid for internation device and I agreed to pay the cost for th display. But now after waiting for almost a month they are informing part is not available or they could not procure it from U.S . When I asked replacement they said that is not possible for international device.
They asked another 2 days time to check further action with thier higher authorities.
Have anybody came across such situation? Even if it is International device it ie samsung liable to repair it has I have valid invoice. Will they refund me money or what will be further action I should do. Please advise
I think they don't need to import display as it should be same for all models.
No due to processor different when they fix e indian variant display the front camera was not working.
RISHI RAJ said:
I think they don't need to import display as it should be same for all models.
Click to expand...
Click to collapse
Samsung warranty is only honored by the country of the device that it was intended to be sold in. It's always been like this as far as I remember, it shouldn't be and I feel your frustrations and pain. Perhaps find a contact in the USA if you have a U model and have them submit it in for warranty repair evaluation.
Rohitperu said:
No due to processor different when they fix e indian variant display the front camera was not working.
Click to expand...
Click to collapse
You can try Aliexpress by using vpn, they had some slight defective panel of Note 10 not sure about Note 20 but you can search. It was around 10k-20k.
Reset the phone in Indian display then check camera.
Just want share. Black screen of death occurred to my imported hk variant n20u yesterday when I woke up. The phone is still working and still responding to touch input. It is working fine on Dex. It's just the display that went out.
Basically I tried forced reboot, clear cache, reflashed the full firmware and rebooted several times all using adb but screen is still totally black even on recovery and download mode. I lost hope and was convinced that it's my screen is broke.
However, I was surprised when the screen suddenly revives itself after leaving it for a day. I don't know why.

Bad Samsung warranty service. Now no esim

So I've got a N20 ultra 5g. U1 version right from Samsung. Samsung replaced my pcb under warranty. Before this I was able to flash the t mobile firmware and have working esim. Now it seems Samsung only wrote 1 imei to the board. If I run "info By imei" with samkey, I can see two but everywhere else it just says unknown. Any ideas that won't cost me a million dollars lol
inquiry with Samsung support once more
I might be wrong but does esim not work if you have dual sim phone
now im having issues with sim 1,,, WTF!!!
Samsung Tech support is the worst. Try to get the US side, SK tech support is a nightmare.
Even Sony and Toshiba have better tech support... and that ain't saying much
That Samsung phone is loaded with issues. When Sammy drops the ball, they really drop it bad.

Did I buy a real V50 / V450VM (Verizon/US)? (Edit: Nope)

Not sure if this is the right place to post or not but I just bought what was supposed to be a "new" LG V50 (V450VM) Verizon model on Ebay When I received it it was in a V50 Box with "KT" (Not Verizon), with a generic serial number/IMEI/UPC label on it. It said made in Korea but no manufacture date. The box was not sealed, but the V50 had a screen protector on it that looked untouched. The accessories are complete although the headphone box had obviously been open before.
I have turned it on and it acts like a V50. The V50 FW that came preloaded was 20d, which dates from July 2020, which is likely well after the phone was actually built. So that makes me suspicious it's been cross flashed or refurbished in some way and sold as new. I'm not in a hurry to put my Verizon SIM in it in case of issues. I am also concerned it will not eventually take the Android 11 update if I decide to try to upgrade, although that will depend when and if KDZs become available for that. (as I know some unscrupulous sellers cross flash models that then basically get orphaned)
Swappa's IMEI checker shows it as a V450VM correctly, IMEI.Guru's site says model unknown.
I'm mostly concerned that it's not a real V50 and will not last like a real V50 or perform like one. Are there any obvious red flags here? Other things to check? or is this likely just some 'new' but repackaged surplus V450VM? (It was a seller in the US, not one of the Chinese sellers who I purposely avoided hoping to not have a situation like this) I have not yet contacted the seller to ask what's happening in case I'm just being too suspicious/picky.
Thanks!
Replying to myself to add that I discovered the 5G logo/light on the back of the phone matches the photos online of the *Sprint* model (5 slightly above G) and not the Verizon model (with the 5G and a checkmark). So this has been crossflashed at some point in its life and is definitely not a true V450VM.
Requested a return from the seller, hopefully this will not become a mess. I wish I would have caught this issue faster.
Buzzy42 said:
Replying to myself to add that I discovered the 5G logo/light on the back of the phone matches the photos online of the *Sprint* model (5 slightly above G) and not the Verizon model (with the 5G and a checkmark). So this has been crossflashed at some point in its life and is definitely not a true V450VM.
Requested a return from the seller, hopefully this will not become a mess. I wish I would have caught this issue faster.
Click to expand...
Click to collapse
It seems a lot of these exist out there... a lot of V50 "open box" or "new sealed in box" on ebay... problem is... doesn't matter if it's a US Seller, many of these Chinese sellers seem to set up shop in the US or have a partner who buys them in bulk and sells them.
I'm questioning whether I should get one or not..... as long as it's rootable to put a custom ROM, the cameras work like OEM hardware, and the DAC is legit.... I think I'm ok with it... But only someone with experience could probably chime in.
Is it worth while getting one of these "grey" market V50's from China?

Question S908E change screen

Hello,
I've bought my Galaxy S22 Ultra in the UAE in February, and I don't know how today my screen cracked.
Phone never felt, with protective case, was in my pocket. Anyway i'm not here for that.
I left the UAE last april, and now live if France.
UAE and Europe doesn't have the same model (S908E vs S908B)
My local store told me that he can't change my screen because pieces for the two models are differents.
Do you know if the screen really has differents references for each models? or if he totally bul**** me.
Anyway I'm stucked cause I can't apply for smart-repair-service from samsung french website, telling me that my product is not a valid model.
thanks for any lead you can provide
Ship it back in UAE and fix it there if Samsung.fr can't
Was your local store an actual Samsung store? If not, I recommend taking it to someone else, because the guy you talked to is full of s**t. I think he is just going by the model number of the phone and not the part number of the display.
Otherwise, you may need to send it directly to Samsung for repair.

Categories

Resources