Hello,
Please help! I have a HTC U11+ with Android 9. For some reason I cannot open the settings app or by tapping the gear icon. I have performed a factory reset by using the power + up during boot but it's not made a difference.
I have noticed if I uninstall Google or updates it starts working again. I don't know if this is an issue with a recent update but it's causing some big issues. Can anyone offer any advice how to resolve the issue or some alternative?
Kindest regards,
Nick
Hi Nick, I have the exact same issue on HTC U12+
I tried booting in safe mode, but also that didn't make a difference.
Uninstalling google also fixes the issue for me, I think I'll report it to google. It's highly doubtful we can get any support from HTC. I just want to hang in there till the pixel 8 is released, didn't think HTC would throw us this curveball
edit: looks like the google app is getting a lot of 1 star reviews recently. For some people the app itself stopped working completely. Interesting. Perhaps we can also just install a "good" version by downloading a verified APK. Then you can disable individual update for the google app. Not ideal though, but a worst case scenario fix maybe. At least we won't be stuck with the 2019-ish version of google that way
I, too, had the same issues where the Settings app (and alll related functions) would crash. After about an hour of freaking out (I was at Disneyland when I discovered this and had no access to tools or a computer), I figured out it was the stupid Google app that caused the issue... just like what was already reported above.
After trial and error, the last "good" version of the Google app that still worked is 14.15.25.28.arm64. You can grab this from APK Mirror.
Thank you for your replies.
Sounds like it's an issue with the latest Google app update which I think is 14.17. Installed 14.15 as per your suggestion and that seems to work fine. Thanks again.
This mproblem now seems to have resolved itself, not sure if Google or htc fixed it but works fine now without needing to uninstall Google Updates
Thanks for the reply. Yes, mines also been resolved since the Google app version is now 14.17.34.28. Don't think HTC are doing any kind of support/updates nowadays
Related
The Play Store "Error retrieving information from server. RPC:S-5:AEC-0" problem seems to be quite pervasive across a wide range of devices.
In summary, the device suddenly begins to toast the above error message when updating or re-installing paid apps. The "(installed) My Apps" list is sometimes truncated, and the "(all) My Apps" list displays the error message and a retry button. Once it appears, for some users (myself included) even wiping and re-flashing the device won't make the error go away.
I just got off the phone with Play support. Even though I had just flashed my device, they asked me to remove my Play account from system settings, then reconnect it by opening Play and following the prompts. This produced the error.
They then asked me to wipe data on Google Services Framework, reboot the phone, and try to check my apps lists in the Play app. This, also, did not work.
After about 10 minutes I received this message from the Play support representative:
Hello!
Thanks for contacting Google Services Framework and for providing details about the issue you’re having on Google Play Based on the information you sent along, it appears you’re experiencing issue #7582577 from our known issues page, which is characterized by:
- Error RPC:S-5:AEC-0 when trying to download or update free or paid apps
- Error RPC:S-5:AEC-0 when trying to access “My Apps” in the Play Store on your device
Due to high volume of inquiries surrounding this issue, we won’t be able to keep you updated on the issue via this thread; however, you can find updates on this issue by checking our known issues page:
http://support.google.com/googleplay/bin/static.py?&page=known_issues.cs&ki_topic=1319135
If the issue you’re experiencing is not as described above, please let me know so I can continue to look into your case. If you feel your case is unique and is not this known issue, any further information you can provide (device logs, screenshots, etc.) that will help us pinpoint the problem would be very helpful - you can attach them to your reply, and I’ll take a look.
If you have any other questions feel free to respond to this email and I'd be more than happy to assist you.
Thanks,
Clint
The Google Play Support Team
Click to expand...
Click to collapse
The known issue reads like this:
We’ve received reports that some users are getting "RPC:S-5:AEC-0" while trying to download apps.
We’re currently investigating a permanent solution, and there are no workarounds at this time.
We’ll continue to update this page with developments, so check back soon.
Issue first reported on: March 21, 2013
Last updated on: April 15, 2013
Click to expand...
Click to collapse
AUGH
They've been working on this known issue for almost three months, and there are no workarounds at this time?!? I can recover using a Nandroid but some of my apps require Play authentication ------ is there any way around that?!
Has anyone else found the magic bullet which kills this error dead even when it persists after a device wipe and reflash?!
Getting the error here on 2 asus tf300tg a gs2 and sony mint.
Sent from my LT30p using Tapatalk 2
Early on, before I wiped and re-flashed my device, I was able to trick it into working by clicking through the error and trying again, rapid-fire. Eventually that stopped working.
That worked the last few days indeed, but since a hour or 4 5 it's completely broken.
Sent from my ASUS Transformer Pad TF300TG using Tapatalk HD
Interesting. I logged into Wallet and changed my default card, then switched accounts in Play, first to another Google account, then back to my regular account. I was able to purchase an app! ........but no joy on the updates.
Would be nice if we could figure out a workaround or steps that we can take like the previous post to rebuild our "corrupt" Google Play accounts. This is definitely a Google server-side issue and has very little (or nothing) to do with our devices. Currently i am unable to access my paid apps (or any previously downloaded free apps) on 3 different devices using my primary Google account. I have spoken with Google tech support (3 times now) and they've acknowledged there is a known issue but currently have no resolution or workaround. This has caused a couple of my paid apps to stop working since the app no longer shows as purchased. This seems to be an issue that has become more prevalent in the past week with more and more people reporting the same problem.
Before anyone tries to offer the standard advice of clearing data for Google Play and Google Framework...or removing and re-adding the Google account...those fixes do not apply for this issue since the account has become corrupted in some form or fashion on Google's servers. In fact, one Google tech suggested that I create a new Google account and contact the developer of each of my paid apps and have them transfer the app to my new account...WHAT??? Unfortunately that may only be the only real viable option at this point for people that have been affected by this obvious bug in Google's system.
Suddenly my updates are working for paid and free apps. *Did someone fix something or is this a fortuitous occurrence?!?
xpanmanx said:
Suddenly my updates are working for paid and free apps. *Did someone fix something or is this a fortuitous occurrence?!?
Click to expand...
Click to collapse
It looks like Google actually fixed the issue with corruption in the Google Play profiles. I noticed my apps were showing up again this morning. Still wasn't recognizing my paid apps...but clearing data on Google Play Store and Google Services Framework and then a reboot fixed that issue. So everything is working on all my devices again and I think my blood pressure is lower now as well
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Google may have fixed this problem for some but many still have the same issue.
Hey everyone,
Title says it all really over the past few days over several devices and different users in my household we have noticed that Google play store isn't working properly, we are receiving errors, connections issues and general problems overall.
I contacted Google who didn't do much in all honesty and they advised me to clear the cache for the app on my phone and clear data on both app and googleplay services, which I have done but since doing so my okay store loads but I get the error message check you connection and try again.
I have reinstalled the app using the apk on here and still the same problem.
I'm not to worried about it as I'm pretty sure the problem lies with Google especially since its happening in several device (using different accounts and same accounts)
Is there a fix for this or is it Google causing the fault as I have searched the net and found people with similar issues. (isitdownrightnow.com)
Many thanks
Azel
problem solved
azeluk said:
Hey everyone,
Title says it all really over the past few days over several devices and different users in my household we have noticed that Google play store isn't working properly, we are receiving errors, connections issues and general problems overall.
I contacted Google who didn't do much in all honesty and they advised me to clear the cache for the app on my phone and clear data on both app and googleplay services, which I have done but since doing so my okay store loads but I get the error message check you connection and try again.
I have reinstalled the app using the apk on here and still the same problem.
I'm not to worried about it as I'm pretty sure the problem lies with Google especially since its happening in several device (using different accounts and same accounts)
Is there a fix for this or is it Google causing the fault as I have searched the net and found people with similar issues. (isitdownrightnow.com)
Many thanks
Azel
Click to expand...
Click to collapse
Got this one solved for you mate, had the same problem.......... All to do with automatic time and date being out of sync with the play store. Go to time and date settings disable the automatic time zone and automatic time and date. change the date manually to say....the same date but 2013. go back to home, then go back to date and time settings, enable both time zone and time & date auto's, and hey presto........play store's back to normal.
happy days
What do you mean when you say "not working"? Do you get an error message? Does it simply crash/force close?
Did you do something to the devices between the Play Store working and not working? Did you change your internet setup somehow? Did you move to a different country? Did you start worshiping Lord Xenu?
Play Store needs to be a system app. You say you reinstalled it, so I'll assume your devices have root. When you sideload an app it installs as a "user" app. Play Store needs to be a system app. Use whatever app you used to uninstall it to change it to a system app (most root apps that can uninstall system apps have this feature...if what you used doesn't, you can find ones that will, some free). If this isn't the cause of your problem, we'll need more info to help you.
Planterz said:
What do you mean when you say "not working"? Do you get an error message? Does it simply crash/force close?
Did you do something to the devices between the Play Store working and not working? Did you change your internet setup somehow? Did you move to a different country? Did you start worshiping Lord Xenu?
Play Store needs to be a system app. You say you reinstalled it, so I'll assume your devices have root. When you sideload an app it installs as a "user" app. Play Store needs to be a system app. Use whatever app you used to uninstall it to change it to a system app (most root apps that can uninstall system apps have this feature...if what you used doesn't, you can find ones that will, some free). If this isn't the cause of your problem, we'll need more info to help you.
Click to expand...
Click to collapse
See comment above man........it's related to date & time sync. Easily sorted
Thanks
Hey guys thanks for the replies you were right all to do with the flipping date and time, all working now many thanks.
Azel.
(high fives all round)
All,
I have read and experienced force closes when updating to this latest version 42.0.2311.129.
I have experienced force closes without error messages for a few apps after the update. Uninstalling and re-installing does not resolve the issue!
After reading some others who experience this as well I advise you all not to update this TURD !
After I uninstalled this update all my apps started working correctly again.
Its nothing more that Chrome without the shell.
Does anyone know if this can be permanently removed ?
Thanks in Advance
Update 4/25/2015 - as per suggested below you can use TB to freeze this nugget as so it wont update.
Update 4/30/2015 - You can get the latest release of this app here:
https://www.apkmirror.com/apk/googl...m-webview-42-0-2311-137-android-apk-download/
webview update issues
I am having the same issue.
QQUOTE=carm01;60314379]All,
I have read and experienced force closes when updating to this latest version 42.0.2311.129.
I have experienced force closes without error messages for a few apps after the update. Uninstalling and re-installing does not resolve the issue!
After reading some others who experience this as well I advise you all not to update this TURD !
After I uninstalled this update all my apps started working correctly again.
Its nothing more that Chrome without the shell.
Does anyone know if this can be permanently removed ?
Thanks in Advance[/QUOTE]
Suzqttro said:
I am having the same issue.
QQUOTE=carm01;60314379]All,
I have read and experienced force closes when updating to this latest version 42.0.2311.129.
I have experienced force closes without error messages for a few apps after the update. Uninstalling and re-installing does not resolve the issue!
After reading some others who experience this as well I advise you all not to update this TURD !
After I uninstalled this update all my apps started working correctly again.
Its nothing more that Chrome without the shell.
Does anyone know if this can be permanently removed ?
Thanks in Advance
Click to expand...
Click to collapse
[/QUOTE]
Thanks for the tip and the guys over on Fluent. Just froze it it TiBU. Went to Play and is was locked and loaded to update.
I wasn't having issues until the latest update a couple days ago. Now I've noticed my reddit client crops out all the time and several other apps close without error
Ahhh.. so is this fricking thing the reason most of my apps are closing lately??
I was just about to post seeing if anyone else has recently had problems with a lot of apps (Kik not letting keyboard open, tweetcaster, ES file explorer, my MZW app, and a couple others all just force closing right after I select them).
So is it this thing causing this? I have never seen this app until recently, maybe after the 5.0 update. Anyone getting solutions to work, this is very, very frustrating!! Just started about a week or so ago. What does this app even do?
baune7 said:
Ahhh.. so is this fricking thing the reason most of my apps are closing lately??
I was just about to post seeing if anyone else has recently had problems with a lot of apps (Kik not letting keyboard open, tweetcaster, ES file explorer, my MZW app, and a couple others all just force closing right after I select them).
So is it this thing causing this? I have never seen this app until recently, maybe after the 5.0 update. Anyone getting solutions to work, this is very, very frustrating!! Just started about a week or so ago. What does this app even do?
Click to expand...
Click to collapse
Yes, I had issues with KIK, but clearing the cache seemed to do the trick with launching the keyboard. Cant say other than my experience.
My FitnessPal opened then closed. I tried uninstalling it, and re-installing it, to no avail. Only after I uninstalled that abomination did the app start to work correct. I cant say how many apps this thing is crashing, but after seeing the similar negative reviews on the playstore, I am convinced this is not limited to M8.
There are some fanboys of Google of this app raving about how it changed their life and they are not single b/c of it anymore, others saying its your phone, and to wipe you phone but you DO NOT have to wipe or reset your phone, just roll back the app should be good enough, if you are rooted use TB to freeze it.
I have not tried to remove it completely yet which is what i want to do eventually.
yeah.. I think it's a running joke type of thing to leave over the top, ridiculous silly comments about it on the play store. Do not know where or why that started but it detracts from the reality that this thing sucks! I unistalled the update, froze it with TI backup, restarted the phone and all my apps that were affected by (Tweetcaster, ES file explorer, my VZW, and probably others but those are the main ones I know of for sure) now work 100 %. It was definitely this app that was affecting them for some reason.
As far as Kik goes, not sure, I deleted the app, re-installed it, cleared everything, tried different keyboards, and nothing seems to fix the keyboard not popping up. If I click the + sign like to add an attachment, then back, it brings the keyboard up no problem. Hopefully an update to that app will fix it soon.
Here is a flashable.zip of the latest working version before this latest atrocity, in-case anyone needs it.
I couldn't even type in the stock HTC messaging.apk along with many other apps not working, with the new update. Once re-storing to this older version all my apps and everything is back to normal.
Google is much better than this.
I really don't understand how people can leave a comment in PlayStore saying this update is anything but horrible.
https://www.dropbox.com/s/pysvbsxz62ts7l8/WebViewGoogle.zip?dl=0
I came across this Google plus page discussing the latest Webview issues. The Webview engineer is reaching out for feedback on the M8.
vince47 said:
I came across this Google plus page discussing the latest Webview issues. The Webview engineer is reaching out for feedback on the M8.
Click to expand...
Click to collapse
Richard Coles moderator
1:04 PM
We're releasing 42.0.2311.137 to all devices over the next few hours via the Play Store.
carm01 said:
Richard Coles moderator
1:04 PM
We're releasing 42.0.2311.137 to all devices over the next few hours via the Play Store.
Click to expand...
Click to collapse
The problem appears to be fixed now, I just updated and all my apps are working as they should.
xs11e said:
The problem appears to be fixed now, I just updated and all my apps are working as they should.
Click to expand...
Click to collapse
You can get V 137 here :
https://www.apkmirror.com/apk/googl...m-webview-42-0-2311-137-android-apk-download/
carm01 said:
You can get V 137 here :
https://www.apkmirror.com/apk/googl...m-webview-42-0-2311-137-android-apk-download/
Click to expand...
Click to collapse
I just updated through the Play Store, the update is there or it was for me.
xs11e said:
I just updated through the Play Store, the update is there or it was for me.
Click to expand...
Click to collapse
Its good to know this thing is getting pushed so quickly
These crashes have been driving me nuts. What I'm confused about is that all of the apkmirror webview updates say they are for Lollipop API 21... I'm having identical issues on 4.4.4 CleanROM. When I first found people saying it was a webview issue I looked through system apps and there is no webview to be found so now I'm at a loss on how to fix it
I have a HTC One m8, unrooted, running Android 5.01, Sense 6.0 on Verizon. A couple days ago, apps just started closing the second I open them. Some apps/games work fine while others just won't start. ChompSMS, TriviaCrack and Facebook are the main ones I'm having issues with. I cannot use Chomp or TriviaCrack at all, while Facebook will open, but sometimes it will close a few secons later, and sometimes I can scroll down for a minute or two and then it closes.
I have plenty of free space and ram on my device so I wouldn't think that is the issue. I also have not installed any new apps in the last few days so it's not a new app causing problems. I have been looking for solutions and while I have found a few other posts on other forums about people having the same problem, I have not found any solutions. The interesting thing I have found that everyone with the issue has in common, is that we are all on Verizon. I have tried uninstalling and reinstalling the problem apps to no avail. Anyone know what is going on? Thanks in advance!
It's probably the Android System Webview issue that's been going around. It's an app you already had and an update something like a week ago is causing all kinds of FC problems. Go find it, uninstall updates and turn off automatic updates in the play store. You'll probably be in business.
Yep
I figured it out shortly after posting. Now my question what exactly does webview do? I uninstalled the updates....should I just disable it as well?
Whatever it does it doesn't seem to hurt anything short of the last update. I saw the warnings in time and have simply been putting off the update in play store until I see that a newer update doesn't cause problems.
I came across this Google plus page discussing the latest Webview issues. The Webview engineer is reaching out for feedback on the M8
The problem appears to be fixed now, I just updated and all my apps are working as they should.
I posted this originally on here and there are a million separate posts that sprung up after lol
I posted an update that should resolve the issue:
http://forum.xda-developers.com/ver...viewer-update-huge-turd-t3091192#post60452108
Best Regards
Google Assistant on my Nokia 6.1 suddenly disabled, I use it on a daily basis to make phone calls and all. It was working fine till the evening but later at night I just found it broken while trying to unlock my device with voice commands. And I did not make any changes to settings or installed any apps and the app is also up to date, so I am totally clueless about what just happened to it. And it is a very handy feature for my day to day use so kind of disappointed. I have searched through web and YouTube yet couldn't find any working solution for me. I have attached two screenshots that might help you understand the problem. Also the setup wizard is on loop asking to setup voice module again and again uninstalling updates/clearing data/cache didn't help either. So I am just out of options here. Any information on this issue would be helpful.
Same on my phone and also on my Lenovo Tab4, maybe the Google app is fu*ked, what version do you have? My is 8.15.9.21
Sent from my Lenovo TB-8704F using XDA Labs
Mine is version 8.13.15.21 and it just happened all of a sudden. And there's no update available at the playstore.
D-Mi said:
Mine is version 8.13.15.21 and it just happened all of a sudden. And there's no update available at the playstore.
Click to expand...
Click to collapse
I'm a beta tester of the Google app, but if you have that issue on the stable version, then it is weird. I don't use Assistant so much, so I don't know when it stopped working.
If you need it, you can try to delete data for the Google app, and see if it works.
I will wait for the next version...
Edit: I also asked in G+ community, and I received this comment:
Yes many users having different devices are facing this issue dont worry google has acknowledge this issue and it will be in next update
Click to expand...
Click to collapse
Sent from my Lenovo TB-8704F using XDA Labs
Yeah I also opted in beta to check if something works but no gain also tried installing another version newer than mine (8.14.15.21) from apkmirror again no success. And if I activate it by long pressing the home button it will give me the welcome screen everytime, seems the app is on a loop!