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[Q] Please help me with missing update

I got my Transformer yesterday, and I'm still discovering all its features.
But I'm having a little problem...
My unit when I turned it on for the first time was missing some apps, like MyDesktop.
Also, I was experiencing some issued which I believe were fixed, like MyNet being in Spanish instead of English (I'm Italian but I use English on all my systems)
I thought it wasn't fully updated, went to Settings->About Tablet->System Update, and checked for updates.
The result was (and still is) "There is no update currently available for your device"
Any ideas?

Hi, I have been trying to update my Transformer for the past couple of days with the same results, no update found I can only think that either the server is busy or the update has been removed temporarily.
Neil

bobcollege said:
Hi, I have been trying to update my Transformer for the past couple of days with the same results, no update found I can only think that either the server is busy or the update has been removed temporarily.
Neil
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Click to collapse
Thanks, Neil.
Knowing that I'm not the only one having this issue at least calms a bit the fear that something isn't working on my side.
Let's hope we manage to update as soon as possible - I'd really like to check the new stuff

Have you tried clearing the caches for all the system and Asus apps in the settings, rebooted, and then attempted the update again? Or a full reset?

If i were you two i would seriously consider rooting it and apply the update via the rooted update in the android development thread. Just my .02$

stuntdouble said:
Have you tried clearing the caches for all the system and Asus apps in the settings, rebooted, and then attempted the update again? Or a full reset?
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Click to collapse
Yup, cleared the cache for all the apps, rebooted, and... same result.
I haven't done a complete restore to factory settings yet, but yesterday I tried the update as soon as I turned the thing on, before installing anything, so that should be as close to factory settings as possible.
dcmtnbkr said:
If i were you two i would seriously consider rooting it and apply the update via the rooted update in the android development thread. Just my .02$
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Click to collapse
Actually, I'm a bit scared about rooting the device. I know I won't install alternative OS's and I'll never tamper with the system innards, so rooting is not really a priority for me.
Meanwhile, I've also dropped a note to Asus support, let's see if they can shed some light...

PublicJohnDoe said:
Actually, I'm a bit scared about rooting the device. I know I won't install alternative OS's and I'll never tamper with the system innards, so rooting is not really a priority for me.
Meanwhile, I've also dropped a note to Asus support, let's see if they can shed some light...
Click to expand...
Click to collapse
That's fair, I like to tinker a lot Hopefully asus sheds some light. Enjoy the new device!

dcmtnbkr said:
If i were you two i would seriously consider rooting it and apply the update via the rooted update in the android development thread. Just my .02$
Click to expand...
Click to collapse
I did see the post for the ota rooted stock rom, guess i will have a tinker with that or maybe the one on modaco forums. Lets see how easy it is first
Neil

In the end the update (the new one, Apr 26) did come through!!!

Half my drop-down menu settings are gone [Pic]

Hi
I got my phone back and recovered it through a backup from TWRP.
Everything went smooth, besides half my drop-down menu settings are gone. Anyone with similar problems?
Attached picture. Missing things like Mobile Data on/off

I have the same issue after replacing some of the toggles. Now I can't turn data off wtf

dedei said:
I have the same issue after replacing some of the toggles. Now I can't turn data off wtf
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You have any idea of the course of it?

Faspaiso said:
You have any idea of the course of it?
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Absolutely no idea. Wiped cache, hard reset, unblocked all apps, I'm not even rooted and the damn thing just went away!
I'm clueless!

happned to me to today :\

dedei said:
Absolutely no idea. Wiped cache, hard reset, unblocked all apps, I'm not even rooted and the damn thing just went away!
I'm clueless!
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Click to collapse
johanbiff said:
happned to me to today :\
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Have any of you updated anything today? I haven't had my phone for 3 weeks, I just recovered and it was gone.

Faspaiso said:
Have any of you updated anything today? I haven't had my phone for 3 weeks, I just recovered and it was gone.
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Click to collapse
no!

Faspaiso said:
Have any of you updated anything today? I haven't had my phone for 3 weeks, I just recovered and it was gone.
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Click to collapse
the spotify app.. nothing else

I can't understand how it can disappear without any update. Like Samsung sat a date in the system it should disappear on
Maybe it's there when we wake up tomorrow.

i am now having this problem, the phone rebooted itself which has been reported on the net by lots of people and after i downloaded an app i noticed that this mobile data icon has disappeared. i have about 32 gb of space left on my phone so i dont understand what has happened here.

happened to me to today , 920i not rooted, Saudi Arabia

So what was the point of OTA update? What's changed beside disappearing toggles?

I'm having the same issue here in Ireland since yesterday. Spoke with Samsung support and they said factory reset should fix it but I haven't done it yet
Has anyone tried a factory reset to see if it worked?

TheFlick said:
I'm having the same issue here in Ireland since yesterday. Spoke with Samsung support and they said factory reset should fix it but I haven't done it yet
Has anyone tried a factory reset to see if it worked?
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Click to collapse
I've read that some people tested it and factory reset is not working as far as i know... If you have rooted your phone, there are some solutions exist. Otherwise, we have to wait for a fix.

.apk said:
I've read that some people tested it and factory reset is not working as far as i know... If you have rooted your phone, there are some solutions exist. Otherwise, we have to wait for a fix.
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Thanks for letting me know, saves me the time in doing so. I'm stock rom and no plans to root so may just wait for the patch/fix, cheers.

Go to
settings
mobile data
data usage
to turn in the Internet. I don't know what the other icons are missing?

Same problem here in the Netherlands. Stock, not rooted.

Mobile Data & private mode toggles are gone, i am on stock rooted rom g920f, from Pakistan

Download Galaxy Tools and third from the bottom is an option that enables them all. Root required.

Thoth33 said:
Download Galaxy Tools and third from the bottom is an option that enables them all. Root required.
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Click to collapse
great tip, but due to the hardware problems I've had I rather not root (and yes I know that pingpongroot doesn't trigger kn0x).

Phone won't boot up after google play crashes, been fine for 7 days til now (rooted)

Ok so I rooted 7 days ago from a clean install from odin and did all the trickster/interactive, force gpu etc to make it running smooth. But today I started experiencing apps like soundcloud crashing and giving me notifications it stopped, and then finally google play did it, now I just figured restarting the phone would normally fix it. But no, all it did was reboot, after the carrier sign it just vibrates and keeps vibrating and never boots up even after 15 minutes.
So I decided to just do a clean install and unroot again with my sammobile download. So I rooted AGAIN and shortly after, it started doing it.
Then I did a clean install again and rooted, now it's working fine for now. Anyone experience this? I have 20 days to return the phone, I got it from swappa

The same thing happened to me out of nowhere. I've read elsewhere of this happening to other people. I don't know what causes it. A clean install should fix your problem, but no telling when or if it will happen again.
Sent from my SM-G930T using Tapatalk

MacTheRipperr said:
The same thing happened to me out of nowhere. I've read elsewhere of this happening to other people. I don't know what causes it. A clean install should fix your problem, but no telling when or if it will happen again.
Sent from my SM-G930T using Tapatalk
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Click to collapse
You were rooted right? has this ever happened while you were stock?

I was rooted, the only thing that may have been different than the op, was the I had xposed installed. But as I said. After the clean install of the most recent firmware the crashes and boot loop stopped ave battery life improved as well. Also this has never happened to me until I rooted my device.
Sent from my SM-G930T using Tapatalk

btort1 said:
Ok so I rooted 7 days ago from a clean install from odin and did all the trickster/interactive, force gpu etc to make it running smooth. But today I started experiencing apps like soundcloud crashing and giving me notifications it stopped, and then finally google play did it, now I just figured restarting the phone would normally fix it. But no, all it did was reboot, after the carrier sign it just vibrates and keeps vibrating and never boots up even after 15 minutes.
So I decided to just do a clean install and unroot again with my sammobile download. So I rooted AGAIN and shortly after, it started doing it.
Then I did a clean install again and rooted, now it's working fine for now. Anyone experience this? I have 20 days to return the phone, I got it from swappa
Click to expand...
Click to collapse
You need to use Titanium backup to freeze the Security policy update agent. I've had the same problem and after doing a search I found this thread with a lot of useful information.

Corwinder said:
You need to use Titanium backup to freeze the Security policy update agent. I've had the same problem and after doing a search I found this thread with a lot of useful information.
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Click to collapse
how long have you been rooted and without any problems? that thread has tons of pages, are you sure this works 100%? its security policy updates 4.1.69 right?

btort1 said:
how long have you been rooted and without any problems? that thread has tons of pages, are you sure this works 100%? its security policy updates 4.1.69 right?
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Click to collapse
lol No I'm not sure it works but someone else is sure it works. I'll be honest with you. This is my third attempt at rooting this phone. I rooted when the option first came out and 1 week later I got bootlooped so I went back to stock and rerooted. A week later bootloops. That's when I gave up until more information surfaced on my problem. And behold it did. That's when I learned about freezing the security policy update. And it makes sense to me too.

Corwinder said:
You need to use Titanium backup to freeze the Security policy update agent. I've had the same problem and after doing a search I found this thread with a lot of useful information.
Click to expand...
Click to collapse
Corwinder is absolutely right. I read through that thread as well. AS SOON as you take that POLICY UPDATE that it tells you to accept, you're done. From that point on its only a matter of time before you experience a BOOTLOOP. NEVER UPDATE THE SECURITY POLICY WHEN IT POPS UP. DISABLE SECURITY POLICY. Haven't had a bootloop in 4 days now.
Corwinder I'm actually on my third root as well, hah. Third time is a charm. I just want to restate that it's not just disabling security policy.... If you accept that security policy update pop up which happens probably ~5mins after you rooted, you're going to bootloop. You can also disable security policy updates in settings. Do this as soon as you root. Settings -> Lock Screen & Security -> Other security Settings -> Security Policy Updates -> Turn off automatic updates.

Thank you guys for this thread / help.
Woke up today and wanted to see what offers were available on T-Mobiles Tuesday App. Said that the app needed updated, then Google.playstore keep crashing. Reboot phone and ran into the famout bootloader screen / process.
Saw this thread days ago and followed the steps and I "think" im good now.
Step that I took :
Reflashed PG1 through Odin v3.12 (Prince Comsy)
Reapply root / SuperSU
Disabled security policy settings by going to Settings -> Lock Screen & Security -> Other security Settings -> Security Policy Updates -> Turn off automatic updates.
Downloaded TitaniumBackup / Flashfire
Applied fix+debloat script via Flashfire
Deleted more Bloatware through Titanium Backup.
Enjoying fast, responsive phone
#rooton

Eighthourblink said:
Thank you guys for this thread / help.
Woke up today and wanted to see what offers were available on T-Mobiles Tuesday App. Said that the app needed updated, then Google.playstore keep crashing. Reboot phone and ran into the famout bootloader screen / process.
Saw this thread days ago and followed the steps and I "think" im good now.
Step that I took :
Reflashed PG1 through Odin v3.12 (Prince Comsy)
Reapply root / SuperSU
Disabled security policy settings by going to Settings -> Lock Screen & Security -> Other security Settings -> Security Policy Updates -> Turn off automatic updates.
Downloaded TitaniumBackup / Flashfire
Applied fix+debloat script via Flashfire
Deleted more Bloatware through Titanium Backup.
Enjoying fast, responsive phone
#rooton
Click to expand...
Click to collapse
It won't remove com.dmpolicy but if you disabled it you're fine.

nwg5817 said:
It won't remove com.dmpolicy but if you disabled it you're fine.
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Click to collapse
its not coming up in Titanium Backup, is there another way to make sure its disable / deleted?

nwg5817 said:
It won't remove com.dmpolicy but if you disabled it you're fine.
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Click to collapse
edit

Bad first experience

Has anyone else had any of these problems with their oneplus 6?
-files disappear after each reboot
-keyboard stops functioning on lock screen and I can't unlock the device
-apps randomly losing their data such as Snapchat/Instagram and I have to log back in
-can't use any other keyboard with a password since the device comes encrypted. My s7 used default keyboard before being decrypted.
I have factory reset at least 3-4 times since I have owned the device.
Oneplus customer support said in regards to my files being randomly deleted, "You should just backup your stuff with google drive". Is that really the solution? Just expect my files to be erased and have to recover from backup after each reboot? Most of the customer support people never understand my problems that I am trying to tell them and I can hardly understand them either. Sorry for ranting a bit. I was excited to get rid of my galaxy s7 and try something new that I was told has good rom support and little no bloat on stock ROM, but I've been very disappointed. I guess after seeing their customer support is partnered with Acer it makes sense.

Try a factory reset. I haven't heard anyone report such issues on OP6 before. If it still doesn't work after a factory reset, I would look for a warranty replacement

Pat123 said:
Try a factory reset. I haven't heard anyone report such issues on OP6 before. If it still doesn't work after a factory reset, I would look for a warranty replacement
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Click to collapse
I've factory reset 3-4 times and still have the same issues. Corrupted ROM perhaps? I have seen a few people on one plus forums talk about how their files are being deleted, but those threads disappear magically. I talked to two people today who have the same issue.

user9340 said:
I've factory reset 3-4 times and still have the same issues. Corrupted ROM perhaps? I have seen a few people on one plus forums talk about how their files are being deleted, but those threads disappear magically. I talked to two people today who have the same issue.
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Click to collapse
I've been using it for almost a week with 0 issues... It's probably a faulty unit you're having, make sure it's running the latest 5.1.8 software.
Try installing a custom rom and see if it sorts things out

ramqashou said:
I've been using it for almost a week with 0 issues... It's probably a faulty unit you're having, make sure it's running the latest 5.1.8 software.
Try installing a custom rom and see if it sorts things out
Click to expand...
Click to collapse
Yeah I always do the updates. I started having issues after I updated. Particularly the no keyboard on lock screen happened two updates ago.

Save method: send it back, claim warranty; do it yourself method: https://forums.oneplus.com/threads/oneplus-6-oxygenos-5-1-8-official-download-links.836441/
Download full zip and flash it via system update

which files is it deleting and from what directory? never had any issues, really think a fresh install is best way, start over and don't do any fancy crap at first (root, etc). Root I used to do to every phone, fight and cuss it out because I was not careful, now I never ever root and I'm much happier

jabbermacy said:
which files is it deleting and from what directory? never had any issues, really think a fresh install is best way, start over and don't do any fancy crap at first (root, etc). Root I used to do to every phone, fight and cuss it out because I was not careful, now I never ever root and I'm much happier
Click to expand...
Click to collapse
DCIM, Downloads, whatever directory downloaded Spotify music goes to, Some screenshots would disappear, but not all. I turned on logs and am going to give it another week or so.

Lightbird said:
Save method: send it back, claim warranty; do it yourself method: https://forums.oneplus.com/threads/oneplus-6-oxygenos-5-1-8-official-download-links.836441/
Download full zip and flash it via system update
Click to expand...
Click to collapse
Should I just switch to Android P?

P is still beta with lots of bugs. Some have said it's stable enough for a daily driver but ymmv.

user9340 said:
Should I just switch to Android P?
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Click to collapse
No, too many bugs

user9340 said:
Yeah I always do the updates. I started having issues after I updated. Particularly the no keyboard on lock screen happened two updates ago.
Click to expand...
Click to collapse
It's possible you had a bad flash or bad download. Download a fresh copy of 5.1.8, check the MD5, and install from the system updater (not twrp). If the problems persist, you may have a faulty unit. In nearly a month, I haven't had any of the problems you describe.

iElvis said:
It's possible you had a bad flash or bad download. Download a fresh copy of 5.1.8, check the MD5, and install from the system updater (not twrp). If the problems persist, you may have a faulty unit. In nearly a month, I haven't had any of the problems you describe.
Click to expand...
Click to collapse
I think I just realized I may have done reset system settings instead of factory reset.

Since A12 update restarts and playstore errors

Hey
since I installed the official android 12 update on my phone I am getting restarts at around5am-6am as well as some strange playstore errors when installing applications.
Does anyone knows why these errors occour?
unfortunately at this time I can only attach the logs of the playstore error while installing an app as I am sleeping around 5am/6am and I cant create logs in time.

Probably auto restart is active.
Lol, probably shouldn't have been so eager to move to 12.

yeah, the same thought occured to me as well haha
nah autorestart is disabled, checked that as well. Changed my csc via samkey, maybe that caused the issue. I will reset my phone tomorrow maybe.

mautz001 said:
yeah, the same thought occured to me as well haha
nah autorestart is disabled, checked that as well. Changed my csc via samkey, maybe that caused the issue. I will reset my phone tomorrow maybe.
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Click to collapse
Yeah a factory reset is mandatory. Lol, maybe auto restart is a permanent Android 12 feature.
For users like me that run for days at a time without rebooting