Hi there. I came here on last resort.. Yesterday after I did the last update of the security patch (december 2022 I believe), the phone rebooted just fine, and after about 5-10 minutes it froze. Screen on and simply froze. A bit after the screen went off. After 2 -3 minutes like this I tried to force restart it by holding the power button and It did vibrate altough the screen didn't turn on and it didn't reboot.
Today and even after having it charging for a while it's just dead.. Doesn't turn on, can't put in it recovery mode also, nothing.
I have no idea what happened but I can't do much.
Any advice guys?
Appreciate in advance.
The same here. I can't even boot into recovery mode. I have no idea how they're going to fix this problem. Figures - this is the first Android phone that I haven't mess with i.e. root, etc.
Well I cannot be without phone and even after being charging for more than 5 hours, there wasn't even a signal of life on it. Nothing. I also couldn't even do a backup or something. Frustrating.
Bought it on amazon last year. Spoke to them and they will refund the value. Will send it back and already bought another phone. (Redmi note 11 pro).
Regarding this is just very very bad. Stuff like this cannot happen after an oficial update.
Bye Gt2 :'c
Have no Idea of what they will do because the phone is dead pretty much.. Think this is only fixable by going to a store or something...
Unless the phone is working except the screen is off I can't see it being easily fixed. I bought my off Aliexpress so I might **** out of luck.
I tried to see if it would make some noise like if the phone was working and screen off but nothing.. IDK but this really sucks. Maybe trie to contact realme directly?
I tried plugging the phone into my computer to see if it was recognized by WIndows but nothing. I have contacted them via email and Aliexpress message board but these Chinese companies aren't known for having good customer service. It's a shame for I quite like the phone. May I ask what you bought as a replacement?
I also did that but nothing. Initially I tought it could be the battery. It was either that or the update but if you also had it then for sure it was the update and there's probably more with the same problem.. Can only wish you luck with the customer support..
I've bought the xiaomi redmi note 11 pro. I just searched similar priced phones compared to what I paid for the realme(320€) and that was the best option for the price. It costed 289€. The 6gb variant. It's not a direct competitor but it's more than enough for me and it offers a lot for the price. I also had a few xiaomis before and I don't have complaints. I checked the realme 9 pro but the xiaomi was cheaper and has better specs overall.
Thanks for the update - Good luck with the new phone.
hi to all, the device is in EDL mode?
So it means you cannot acces recovery, fastboot mode and also you cannot boot your phone!
Mr Dasher said:
I tried plugging the phone into my computer to see if it was recognized by WIndows but nothing. I have contacted them via email and Aliexpress message board but these Chinese companies aren't known for having good customer service. It's a shame for I quite like the phone. May I ask what you bought as a replacement?
Click to expand...
Click to collapse
install the qualcomm driver for the phone
Hi mate. I have no idea.. I couldn't do nothing.. Well in my case I already send it back so..
Topo's said:
hi to all, the device is in EDL mode?
So it means you cannot acces recovery, fastboot mode and also you cannot boot your phone!
Click to expand...
Click to collapse
Thanks for the response. After setting up a new Oneplus 9 Pro by changing the the firmware from T-Mobile to basic Global. I'm able to get into EDL mode . I also have the correct drivers installed in WIndows so it appears in the Device Manager when in EDL mode. I also have the current firm. I just need a working version of the MSM program.
VerVistas said:
Hi there. I came here on last resort.. Yesterday after I did the last update of the security patch (december 2022 I believe), the phone rebooted just fine, and after about 5-10 minutes it froze. Screen on and simply froze. A bit after the screen went off. After 2 -3 minutes like this I tried to force restart it by holding the power button and It did vibrate altough the screen didn't turn on and it didn't reboot.
Today and even after having it charging for a while it's just dead.. Doesn't turn on, can't put in it recovery mode also, nothing.
I have no idea what happened but I can't do much.
Any advice guys?
Appreciate in advance.
Click to expand...
Click to collapse
Message me on Instagram deepak._ydv
Something similar happened to me yesterday twice, device suddenly turned off while I wasn't even looking, and wouldn't turn on again no matter how much time I'd press the power button.
However; When I held Power Button + Volume UP for a few seconds, the device did turn ON back again.
rtkpX said:
Something similar happened to me yesterday twice, device suddenly turned off while I wasn't even looking, and wouldn't turn on again no matter how much time I'd press the power button.
However; When I held Power Button + Volume UP for a few seconds, the device did turn ON back again.
Click to expand...
Click to collapse
Geez this worked perfectly, you are a lifesaver!! After holding the Power Button + Volume Up my device did turn ON. I faced all similar issues mentioned in this thread related to booting after the screen went black while using it.
Related
Does anyone know how to turn on the Nexus 5? Today I found the phone turned off automatically. The last time I used it was half hour before I found it was off. I know it had enough battery. I tried power on more than 10 sec. I tried power + both volume buttons, I tried power + one volume button. I tried charging it. None of them works. It just stopped working after worked for me for 4 months.I haven't rooted or installed other ROM. I didn't install to much Apps also. Before this trouble, the phone works perfectly. But now it doesn't give me any response without any reason.
delphicgp said:
Does anyone know how to turn on the Nexus 5? Today I found the phone turned off automatically. The last time I used it was half hour before I found it was off. I know it had enough battery. I tried power on more than 10 sec. I tried power + both volume buttons, I tried power + one volume button. I tried charging it. None of them works. It just stopped working after worked for me for 4 months.I haven't rooted or installed other ROM. I didn't install to much Apps also. Before this trouble, the phone works perfectly. But now it doesn't give me any response without any reason.
Click to expand...
Click to collapse
As you tried holding the power button for about 10-20 seconds you can try to connect the phone to a charger to see if you see a charging animation. Can you get into bootloader (volume down and power)? Try charging the phone a little longer (1 hour or more). If nothing works all you can do is RMA or send it in for repair.
gee2012 said:
As you tried holding the power button for about 10-20 seconds you can try to connect the phone to a charger to see if you see a charging animation. Can you get into bootloader (volume down and power)? Try charging the phone a little longer (1 hour or more).
Click to expand...
Click to collapse
Thank you for your reply! I charged it the whole night. But it still didn't give me any response this morning. I cannot see any animation when I charged it. I cannot find any device when I connected it to the computer. I tried to get into bootloader (volume down and power), but no response either.
delphicgp said:
Thank you for your reply! I charged it the whole night. But it still didn't give me any response this morning. I cannot see any animation when I charged it. I cannot find any device when I connected it to the computer. I tried to get into bootloader (volume down and power), but no response either.
Click to expand...
Click to collapse
Then its dead, maybe a emmc(flash faillure) fault. Send the phone in for repair mate and good luck
gee2012 said:
Then its dead, maybe a emmc(flash faillure) fault. Send the phone in for repair mate and good luck
Click to expand...
Click to collapse
I'm in Sweden. I asked my friend to buy it in the US for me. I want to try my best before mail it back to the US.
delphicgp said:
I'm in Sweden. I asked my friend to buy it in the US for me. I want to try my best before mail it back to the US.
Click to expand...
Click to collapse
There's nothing else to try.
exb0 said:
There's nothing else to try.
Click to expand...
Click to collapse
Can I find a Google Repair in Sweden or UK?
Where can I find the repair information beside support. google. com / nexus?
delphicgp said:
Can I find a Google Repair in Sweden or UK?
Where can I find the repair information beside support. google. com / nexus?
Click to expand...
Click to collapse
You should go to a LG repair shop. Its LG who does the service, not Google.
delphicgp said:
Can I find a Google Repair in Sweden or UK?
Where can I find the repair information beside support. google. com / nexus?
Click to expand...
Click to collapse
Only the original owner (your friend) can claim warranty and only in the country where the phone was bought. You`ll have to send it to the US. You can also send it to a local LG repair centre but you`ll have to pay for it yourself most likely.
gee2012 said:
Then its dead, maybe a emmc(flash faillure) fault. Send the phone in for repair mate and good luck
Click to expand...
Click to collapse
I heart from my friend that the Nexus 5 have the charging problem. I realize that the day, before I my phone was dead, was the first time it ran out of the power. I mean one day before, I used the phone to 0% and then turned off automatically. But after that, I managed to charge it and turned on. And the second day the phone stopped working...
Does anyone have new idea to solve the problem?
delphicgp said:
I heart from my friend that the Nexus 5 have the charging problem. I realize that the day, before I my phone was dead, was the first time it ran out of the power. I mean one day before, I used the phone to 0% and then turned off automatically. But after that, I managed to charge it and turned on. And the second day the phone stopped working...
Does anyone have new idea to solve the problem?
Click to expand...
Click to collapse
So then it can be charger or battery problem,try different charger first.
Simonna said:
So then it can be charger or battery problem,try different charger first.
Click to expand...
Click to collapse
You might also want to try turning it on underneath a bright light. For example, turn on a desk lamp, and point it right at the top of the phone while you try to turn it on.
I know that sounds like an odd suggestion, but it's worth a shot. People were having a similar issue with the HTC One, and it turned out to be because of a built-in pocket mode that tried to use the light sensor to prevent it from turning on in a pocket or bag. Sometimes, it would bug out and only work in the face of a really bright light. Obviously, it was most prevalent in the HTC One because that was built in, but it happens in other phones when you use apps that have a similar function, such as AcDisplay and such.
Go to the Recovery -> wipe data
gee2012 said:
Then its dead, maybe a emmc(flash faillure) fault. Send the phone in for repair mate and good luck
Click to expand...
Click to collapse
Hi gee2012,
I almost give up and plan to send to phone back to US. Now I find I can hear the current sound from the top part of the phone when ever I press the power button, or when the phone is connected to the charger.
If the phone is not connected to the charger, the current sound with disappear after around 15 seconds even I hold the power button.
Does that mean something? I think at least it means the phone does have power in the battery.
I tried to connect the phone to the computer, but I cannot find any device related to the phone.
delphicgp said:
Hi gee2012,
I almost give up and plan to send to phone back to US. Now I find I can hear the current sound from the top part of the phone when ever I press the power button, or when the phone is connected to the charger.
If the phone is not connected to the charger, the current sound with disappear after around 15 seconds even I hold the power button.
Does that mean something? I think at least it means the phone does have power in the battery.
I tried to connect the phone to the computer, but I cannot find any device related to the phone.
Click to expand...
Click to collapse
Wish i could give you some hope buddy but its best to send it in for RMA. We cant fix this imo.
Verstuurd vanaf mijn Nexus 5 met Tapatalk
delphicgp said:
Hi gee2012,
I almost give up and plan to send to phone back to US. Now I find I can hear the current sound from the top part of the phone when ever I press the power button, or when the phone is connected to the charger.
If the phone is not connected to the charger, the current sound with disappear after around 15 seconds even I hold the power button.
Does that mean something? I think at least it means the phone does have power in the battery.
I tried to connect the phone to the computer, but I cannot find any device related to the phone.
Click to expand...
Click to collapse
JUST SEND IT BACK. The longer you try to "fix it" the longer you're gonna be without a functioning phone. I know it's frustrating and you wanna fix it, but honestly it really sounds like it's dead. Just send it back to your friend and let him RMA it.
exb0 said:
JUST SEND IT BACK. The longer you try to "fix it" the longer you're gonna be without a functioning phone. I know it's frustrating and you wanna fix it, but honestly it really sounds like it's dead. Just send it back to your friend and let him RMA it.
Click to expand...
Click to collapse
Thank you all! I decide to accept your suggestions!
I'm in india.. And i got a n5 through a friend from the US of A.. It never switched on.. No signs of life whatsoever.. Had to send it back thro the friend and buy a new one in india spending a 5k extra INR.. So it does suck..
Sent from my Nexus 5 using Tapatalk
Guys my gf's Nexus 5 shutdown today and just refuses to boot up. It doesn't do anything with any of the keys pressed in any of the combinations that are defined. But once it is plugged in to the charger or USB, the google logo pops up and the phone keeps on rebooting to that logo. If the volume down key is pressed when this is happening, the fastboot mode is visible for a second and the phone keeps rebooting. No action can be done in the fastboot mode due to the quick reboot. I am attaching the video of the problem. Any help guys?
http://youtu.be/FEixpssggCY
What if you boot it pressing vol up + vol down + power?
Sent from my Nexus 5 using XDA Premium 4 mobile app
J.Diogo said:
What if you boot it pressing vol up + vol down + power?
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
If on battery, then the phone does nothing. If plugged in to charger and the key combination is tried then the phone keeps on doing as shown in the video.
Don't know what's going on.
Try doing that but with the phone connected to a PC that has adb and fastboot installed.
Sent from my Nexus 5 using XDA Premium 4 mobile app
I would leave the phone plugged in for an hour and don't touch it. Then try.
Trust me.
1ManWolfePack said:
I would leave the phone plugged in for an hour and don't touch it. Then try.
Trust me.
Click to expand...
Click to collapse
Tried that already. No change. Any other ideas?
steelbreeze said:
Tried that already. No change. Any other ideas?
Click to expand...
Click to collapse
You have a fauilty or a stucked power key.
If it is just stucked then you can unstuck it by abusing the power key or taking the phone apart.
If it is fauilty then you have to claim your warranty.
If you disassemble the phone you will void your warranty
bitdomo said:
You have a fauilty or a stucked power key.
If it is just stucked then you can unstuck it by abusing the power key or taking the phone apart.
If it is fauilty then you have to claim your warranty.
If you disassemble the phone you will void your warranty
Click to expand...
Click to collapse
A few days back, she had got the power button fixed because the power button response had become intermittent and the phone was rebooting randomly. She had taken the phone to a LG service center first, but they told her that changing the button or trying to fix it might damage the board and told her to change the board altogether. So we took it to a local repair guy who fixed it and the phone was working fine till yesterday when it shutdown all of a sudden and then the rest is history.
Note: The phone is not under warranty as the phone was bought from Dubai and we stay in India. No international warranty.
steelbreeze said:
A few days back, she had got the power button fixed because the power button response had become intermittent and the phone was rebooting randomly. She had taken the phone to a LG service center first, but they told her that changing the button or trying to fix it might damage the board and told her to change the board altogether. So we took it to a local repair guy who fixed it and the phone was working fine till yesterday when it shutdown all of a sudden and then the rest is history.
Note: The phone is not under warranty as the phone was bought from Dubai and we stay in India. No international warranty.
Click to expand...
Click to collapse
Then you have to visit that local repairer guy pay him to replace the power key again or pay LG to replace the mother board.
steelbreeze said:
A few days back, she had got the power button fixed because the power button response had become intermittent and the phone was rebooting randomly. She had taken the phone to a LG service center first, but they told her that changing the button or trying to fix it might damage the board and told her to change the board altogether. So we took it to a local repair guy who fixed it and the phone was working fine till yesterday when it shutdown all of a sudden and then the rest is history.
Note: The phone is not under warranty as the phone was bought from Dubai and we stay in India. No international warranty.
Click to expand...
Click to collapse
Yeah the repair guy you dealt with must have fixed the button short-term but in doing so inadvertently caused it to short out. Meaning it needs to go back to a repair shop (better one) and cross your fingers that it didn't short out more important components
bitdomo said:
Then you have to visit that local repairer guy pay him to replace the power key again or pay LG to replace the mother board.
Click to expand...
Click to collapse
kbroh said:
Yeah the repair guy you dealt with must have fixed the button short-term but in doing so inadvertently caused it to short out. Meaning it needs to go back to a repair shop (better one) and cross your fingers that it didn't short out more important components
Click to expand...
Click to collapse
Okie. Will take the phone to LG tomorrow or over the weekend.
Guys please clear my one doubt. If it's the stuck power button, what does it have to do with the phone not doing anything when on battery but decides to go till 'Google' when plugged in?
steelbreeze said:
Okie. Will take the phone to LG tomorrow or over the weekend.
Guys please clear my one doubt. If it's the stuck power button, what does it have to do with the phone not doing anything when on battery but decides to go till 'Google' when plugged in?
Click to expand...
Click to collapse
My phone behaves the same way if I constantly press the power button
steelbreeze said:
Guys my gf's Nexus 5 shutdown today and just refuses to boot up. It doesn't do anything with any of the keys pressed in any of the combinations that are defined. But once it is plugged in to the charger or USB, the google logo pops up and the phone keeps on rebooting to that logo. If the volume down key is pressed when this is happening, the fastboot mode is visible for a second and the phone keeps rebooting. No action can be done in the fastboot mode due to the quick reboot. I am attaching the video of the problem. Any help guys?
Did you get it fixed? I have the same issue and I've tried many ways to bring it back to life. My last step will be taking it to the tech support, because I live in Brazil, and I'm pretty sure they will charge me expensively as hell.
Click to expand...
Click to collapse
hebert_hrs said:
steelbreeze said:
Guys my gf's Nexus 5 shutdown today and just refuses to boot up. It doesn't do anything with any of the keys pressed in any of the combinations that are defined. But once it is plugged in to the charger or USB, the google logo pops up and the phone keeps on rebooting to that logo. If the volume down key is pressed when this is happening, the fastboot mode is visible for a second and the phone keeps rebooting. No action can be done in the fastboot mode due to the quick reboot. I am attaching the video of the problem. Any help guys?
Did you get it fixed? I have the same issue and I've tried many ways to bring it back to life. My last step will be taking it to the tech support, because I live in Brazil, and I'm pretty sure they will charge me expensively as hell.
Click to expand...
Click to collapse
I'm in the same boat, unfortuantely i'm at a loss in what to do, i'm going to send it back to Google and await a replacement, meanwhile i'll get my hands on some cheap old phone for now.
Click to expand...
Click to collapse
Had my Nexus 5 for about a few month now, and have loved it till this morning, it decided to just shut off (full battery too) and i tried to turn it on and it is now just constantly starting up to the "Google" splash screen then shutting off.
Sometimes it gets to the the 4 color circles then shuts off.
I want to enter into recovery mode, but I have no time to click recovery mode as it reboots frequently
One thing i noticed when it did boot up was the power button seems to be extremely sensitive and volatile
I had this same problem.. It constantly rebooted and wouldn't let me get into recovery.. Every time I plugged in the charger it would reboot also. You have to let the battery completely drain.. I gave it a couple weeks.. then tried it again and it worked.
Found a solution
Well same thing started to happening with me yesterday after installing android L's developers' preview in my nexus 5. It worked well for first 4-5 hours but then after terminating a phone call when I put it back to my pocket problem started. I searched many forums for solution then I decided to re-install from image. I connected my phone to My PC (Which had driver installed & fastBoot setup) dramatically my phone started working well. And I detached my phone from PC. So I thought it might solved because after supplying charging. But after 3-4 hours it started again so I directly plugged in to electric socket but it kept on rebooting. Then I turned on my PC and attached my nexus 5 with it. Again it started dramatically.
Still I don't know the exact reason behind it. But good new is my phone is still working since last 16 hours... But I took care of not to launch some apps listed risky for developer's preview. So I thing some incompatible app launch may be a reason... but still its only "may be"
---------- Post added at 05:46 AM ---------- Previous post was at 05:42 AM ----------
dueltothedeath said:
I had this same problem.. It constantly rebooted and wouldn't let me get into recovery.. Every time I plugged in the charger it would reboot also. You have to let the battery completely drain.. I gave it a couple weeks.. then tried it again and it worked.
Click to expand...
Click to collapse
If it happens again try what I just answered and let us know if it worked for you? So we can come to know if solution was nexus 5 specific or android L specific. Also mention the OS version, please.
hbb20 said:
Well same thing started to happening with me yesterday after installing android L's developers' preview in my nexus 5. It worked well for first 4-5 hours but then after terminating a phone call when I put it back to my pocket problem started. I searched many forums for solution then I decided to re-install from image. I connected my phone to My PC (Which had driver installed & fastBoot setup) dramatically my phone started working well. And I detached my phone from PC. So I thought it might solved because after supplying charging. But after 3-4 hours it started again so I directly plugged in to electric socket but it kept on rebooting. Then I turned on my PC and attached my nexus 5 with it. Again it started dramatically.
Still I don't know the exact reason behind it. But good new is my phone is still working since last 16 hours... But I took care of not to launch some apps listed risky for developer's preview. So I thing some incompatible app launch may be a reason... but still its only "may be"
---------- Post added at 05:46 AM ---------- Previous post was at 05:42 AM ----------
If it happens again try what I just answered and let us know if it worked for you? So we can come to know if solution was nexus 5 specific or android L specific. Also mention the OS version, please.
Click to expand...
Click to collapse
Thats very strange..since it started happening to me since yesterday. I managed to flash it again (and that i suppose should have cleared everything) but problem persists. Ill now try to restore factory image.
same thing happened with me one month ago............tried everything except opening it up and finally i got it replaced.................you cannot fix it on ur own take it to a service center asap........thank me if this helps!!
ironclad1911 said:
same thing happened with me one month ago............tried everything except opening it up and finally i got it replaced.................you cannot fix it on ur own take it to a service center asap........thank me if this helps!!
Click to expand...
Click to collapse
Thanks. I restored it to the original nexus 5 build - but nothing seems to fix the problem. will reach out to service center.
For quite a long time I did not make any change on Nexus ROM or applications, but yesterday my Nexus turns off while I was web browsing. I tried to turn it on but it refuses. It is only possible with USB cable plugged in, but then it constantly turns on for 1 second and then turns off, and this is going in endless loop as soon as USB cable is plugged in. But with unplugged cable NEXUS can not be powered on.
The video can be seen on this link
https://www.dropbox.com/s/cvyxii4ctm4aqgu/VID_20141110_190522.mp4?dl=0
Yesterday I somehow manage to get in recovery mode and I wipe cache and Nexus boot ROM, but after 30 minutes of usage it again turns of by itself. After that for more than 100 times I tried to get to recovery mode but I could not.
So, I think that my only chance to wipe cache and put new ROM is through ADB. But I do know how to do that. Can anyone help me?
P.S. I both my NEXUS in US, but I live in Croatia (EU) and Google tells that they can not make exchange for other NEXUS (although my phone is under warranty) because they can only do that for postal address inside US. Because I do not live there and any of my friends or relative will travel in US soon my only way to get my NEXUS working is through ADB.
sounds as your power button is "stuck'.
Try the LG RMA. Worked for me here in Belgium
brom25 said:
Try the LG RMA. Worked for me here in Belgium
Click to expand...
Click to collapse
Where did you both your Nexus, and in which country did you send RMA request?
DTFuser said:
For quite a long time I did not make any change on Nexus ROM or applications, but yesterday my Nexus turns off while I was web browsing. I tried to turn it on but it refuses. It is only possible with USB cable plugged in, but then it constantly turns on for 1 second and then turns off, and this is going in endless loop as soon as USB cable is plugged in. But with unplugged cable NEXUS can not be powered on.
The video can be seen on this link
https://www.dropbox.com/s/cvyxii4ctm4aqgu/VID_20141110_190522.mp4?dl=0
Yesterday I somehow manage to get in recovery mode and I wipe cache and Nexus boot ROM, but after 30 minutes of usage it again turns of by itself. After that for more than 100 times I tried to get to recovery mode but I could not.
So, I think that my only chance to wipe cache and put new ROM is through ADB. But I do know how to do that. Can anyone help me?
P.S. I both my NEXUS in US, but I live in Croatia (EU) and Google tells that they can not make exchange for other NEXUS (although my phone is under warranty) because they can only do that for postal address inside US. Because I do not live there and any of my friends or relative will travel in US soon my only way to get my NEXUS working is through ADB.
Click to expand...
Click to collapse
Shake your phone vigorously for a minute, I've been using that as a temp fix for a dodgy power button exactly as you've described
topgeardave said:
Shake your phone vigorously for a minute, I've been using that as a temp fix for a dodgy power button exactly as you've described
Click to expand...
Click to collapse
And what you did after shaking? I try but I did not helped.
DTFuser said:
And what you did after shaking? I try but I did not helped.
Click to expand...
Click to collapse
It usually helps the button back out again, I think you should RMA to LG, I'm sure they're worldwide. You could always open up the phone and try unsticking the power button if you can't be bothered sending it back.
topgeardave said:
It usually helps the button back out again, I think you should RMA to LG, I'm sure they're worldwide. You could always open up the phone and try unsticking the power button if you can't be bothered sending it back.
Click to expand...
Click to collapse
Power button is not what cause the problem. I found many reports about the same problem, like on this page
http://www.reddit.com/r/Nexus5/comments/29tr5n/nexus_5_wont_turn_on_google_screen_keeps_flashing/
but nothing which I tried did not helped. But certainly power button is not causing the problem.
When the problem appears for the first time I manage to get into recovery and wipe cache, and after that phone booted ROM. After 30 minutes of working phone turns off and now I'm not able to get even into recovery.
DTFuser said:
Power button is not what cause the problem. I found many reports about the same problem, like on this page
http://www.reddit.com/r/Nexus5/comments/29tr5n/nexus_5_wont_turn_on_google_screen_keeps_flashing/
but nothing which I tried did not helped. But certainly power button is not causing the problem.
When the problem appears for the first time I manage to get into recovery and wipe cache, and after that phone booted ROM. After 30 minutes ow working phone turns off and now I'm not able to get even into recovery.
Click to expand...
Click to collapse
Ah damn, sorry to hear mate. Go to LG, only solution you have left.
im in the same boat my phone was just working for the past since i had it and now just like 20 minutes ago it just shut off and now doing the constant turning on and off crap
and im rooted with the latest build from pac-man (a clean install), cant even get into the fast boot and recovery to recover to stock since its doing this bootloop thing
any more help would be amazing
Edited - problem fixed it was something up with the power button, got a couple hard wacks and it booted up perfect
meechieballer said:
im in the same boat my phone was just working for the past since i had it and now just like 20 minutes ago it just shut off and now doing the constant turning on and off crap
and im rooted with the latest build from pac-man (a clean install), cant even get into the fast boot and recovery to recover to stock since its doing this bootloop thing
any more help would be amazing
Edited - problem fixed it was something up with the power button, got a couple hard wacks and it booted up perfect
Click to expand...
Click to collapse
So, since shaking, hard wacks, and anyting physical did not helped after your post I dismantle my phone and without back plate and upper plate on chips my phone works perfectly. So it seems that upper plate which covers chips is the cause of the problem.
For me, not even disassembling has helped, so I bought another motherboard and put it into my phone.
Dancsi said:
For me, not even disassembling has helped, so I bought another motherboard and put it into my phone.
Click to expand...
Click to collapse
the problem occured and i found what it was my power button it wasnt staying in place like its tilting so now i got to buy a new button for it :/
As far as I remember, the button is soldered to the board, and can not be bought separately. I know the second thing for sure, since I was also only searching for a separate button in the beginning...
Story
- Upgraded my Pixel to Oreo 2 weeks ago.
- 1st instance: Was doing a file transfer from iPhone to Pixel of photos via USB-C to lightning cable. Suddenly phone freezes. I restart and can't boot OS at all. Recovery mode was not working (display/text of recovery mode messed up). Files unrecoverable.
- Phone RMA'd. Replaced with refurbished Pixel.
- 2nd instance: Was just driving. Listening to music on car's bluetooth. Music stops because phone froze. I restart the phone and the display shows nothing at all. Multiple tries to reboot and enter recovery mode and nothing shows up on display. I just get haptic feedback when I press and hold power button.
- Currently outside the US and won't be back until December. Google can't honor warranty and send a phone to me outside the US. (Phone bought from Google Store in US and RMA'd while I was in US).
Ideas? Anyone else experienced this with Oreo?
sounds weird but plug it into the charger and let it sit over night. The next day unplug it for an hour then try to turn it on
eqbirvin said:
sounds weird but plug it into the charger and let it sit over night. The next day unplug it for an hour then try to turn it on
Click to expand...
Click to collapse
Thanks for the suggestion. No luck though. It's non-responsive. The only feedback I get are vibrations when I try to enter recovery mode but nothing shows up on the display. It isn't even detected on USB by a computer...
I faced a similar issue a few months ago when I woke up in the morning and my phone was unresponsive. It wasn't plugged in but I went to bed with more than enough battery to make it through the night. I would get one short vibration after ~20 sec of power + voldown and nothing else.
An online chat with Google support got me an RMA with few questions asked.
If you can feel the haptic feedback that means the OS is powered or if not then at least kernel is responding to the taps. Try and install the adb and fastboot drives manually in PC or you can give Skipsoft Toolkit a try. Once done, you can manually flash the factory image on it.
IMHO, such frozen screen and bootloops are related to hardware issues - generally loose connectors. Rather waiting for December you can try your luck with above.
Good Luck!
cntryby429 said:
I faced a similar issue a few months ago when I woke up in the morning and my phone was unresponsive. It wasn't plugged in but I went to bed with more than enough battery to make it through the night. I would get one short vibration after ~20 sec of power + voldown and nothing else.
An online chat with Google support got me an RMA with few questions asked.
Click to expand...
Click to collapse
Thanks. My problem is I'm currently out of the US and won't be back until December. I was able to RMA the first one without any problems because I was still in the US when it happened.
mannunikhil said:
If you can feel the haptic feedback that means the OS is powered or if not then at least kernel is responding to the taps. Try and install the adb and fastboot drives manually in PC or you can give Skipsoft Toolkit a try. Once done, you can manually flash the factory image on it.
IMHO, such frozen screen and bootloops are related to hardware issues - generally loose connectors. Rather waiting for December you can try your luck with above.
Good Luck!
Click to expand...
Click to collapse
Thanks! I'm trying this right now. This needs USB debugging enabled though, right? I wasn't able to activate it on the 1-week-old Pixel yet
ricardo.ortuoste said:
Thanks! I'm trying this right now. This needs USB debugging enabled though, right? I wasn't able to activate it on the 1-week-old Pixel yet
Click to expand...
Click to collapse
you can refer to this link for to Enable USB debugging and this link to help Flash Factory image.
Hope this helps you.
Know anyone still in the states? Ship it to them.
So I was able to get my hands on a new 8gb/512gb matte black version of this. Was setting up the phone, updated to Android 10 first before transfering sms, call logs and updating apps. Went to turn off the phone to insert my SIM card and now the phone won't turn on. It vibrates every time I press the power button but then nothing. Currently it's connected to the supplied charger with the LED light lit red. It was already charging while I was using it, had about 70% battery before I switched it off. I've tried volume down + power button for 10 seconds, LED light turns off and it vibrates, and it keeps vibrating every 10 seconds when it's connected to the charger (doesn't keep vibrating when it's not connected). Can feel the area between the fingerprint reader and camera pretty hot during this. Volume up + power doesn't work either. Any ideas?
Try pressing and holding all three.
Power + vol up + vol down. Should force a reboot.
isthisadagger said:
Try pressing and holding all three.
Power + vol up + vol down. Should force a reboot.
Click to expand...
Click to collapse
No response. Not even a vibrate.
That is unfortunate. I had this multiple times. Black screen but phone was on. Just did not react to power button or screen did not turn on. The button combo helped.
Only other idea I have is to let the battery run out. If the phone is even on in your case.
How could you tell if the phone was actually on? Could you receive calls or something?
And this was on your Zenfone 6 too?
I've left it off charge for the last 5 days now. I don't think it's gonna run flat soon, considering that it's not even on.
I think I will send it back to the seller (Taiwan!) tomorrow
The notification led was blinking. Yeah on zf6. It stopped happening a few month ago. Probably fixed in a few update. But yours seems to be a different problem.
CVonV said:
So I was able to get my hands on a new 8gb/512gb matte black version of this. Was setting up the phone, updated to Android 10 first before transfering sms, call logs and updating apps. Went to turn off the phone to insert my SIM card and now the phone won't turn on. It vibrates every time I press the power button but then nothing. Currently it's connected to the supplied charger with the LED light lit red. It was already charging while I was using it, had about 70% battery before I switched it off. I've tried volume down + power button for 10 seconds, LED light turns off and it vibrates, and it keeps vibrating every 10 seconds when it's connected to the charger (doesn't keep vibrating when it's not connected). Can feel the area between the fingerprint reader and camera pretty hot during this. Volume up + power doesn't work either. Any ideas?
Click to expand...
Click to collapse
I am not sure where, but I think when I was trying to fix my hard bricked Z6, some post said that a red LED without any other notion from the phone means that you may be able to get this running in QD-Loader mode - check this: https://forum.xda-developers.com/zenfone-6-2019/how-to/qdloader-brick-t3980165
Can you get the phone to register as a COM-device?
abprie said:
Can you get the phone to register as a COM-device?
Click to expand...
Click to collapse
My post on here: recognised as an Android ADB Interface but I can't do an adb reboot as "device not found"
I am not sure where, but I think when I was trying to fix my hard bricked Z6, some post said that a red LED without any other notion from the phone means that you may be able to get this running in QD-Loader mode - check this: https://forum.xda-developers.com/zenfone-6-2019/how-to/qdloader-brick-t3980165
Click to expand...
Click to collapse
Thanks for this. I actually saw this a few days ago but was reluctant to try as I'm worried it might void the warranty.
CVonV said:
No response. Not even a vibrate.
Click to expand...
Click to collapse
Try again the Power + vol up + vol down combo, but hold it 30 secs. If still does not reboot, get worried...
papete said:
Try again the Power + vol up + vol down combo, but hold it 30 secs. If still does not reboot, get worried...
Click to expand...
Click to collapse
I did hold them for 1 minute and no response before. Is there a specific order which they should be pressed and held?
No, no order. Just all pressed together at once. I think you should return the phone. Last year there was a similar issue with an update and many phones had to be returned, but it was solved.
If the combo don't reboot the phone I would return it. I don't want to give them excuses not to honor the guarantee.
papete said:
No, no order. Just all pressed together at once. I think you should return the phone. Last year there was a similar issue with an update and many phones had to be returned, but it was solved.
If the combo don't reboot the phone I would return it. I don't want to give them excuses not to honor the guarantee.
Click to expand...
Click to collapse
It was never solved. It's still happening even to new ASUS phones.
To OP: Return the phone immediately. Your mobo is 95% dead. It's a hardware issue so trying to fix that is not worth losing the warranty.
aleksander002 said:
It was never solved. It's still happening even to new ASUS phones.
Click to expand...
Click to collapse
Yeah so weird as I only did an OTA firmware update from the shipped Android 9 to Android 10. It installed successfully and rebooted once. But only died once I shut it down. Was there a thread about it?
To OP: Return the phone immediately. Your mobo is 95% dead. It's a hardware issue so trying to fix that is not worth losing the warranty.
Click to expand...
Click to collapse
Yeah it actually just got back to Taiwan yesterday. Seller is being annoying though and not wanting to send me a replacement. But instead wanting to refund me and then asking me to repurchase (at a potentially higher price like seriously -_-).
Such a hassle.
CVonV said:
Yeah so weird as I only did an OTA firmware update from the shipped Android 9 to Android 10. It installed successfully and rebooted once. But only died once I shut it down. Was there a thread about it?
Yeah it actually just got back to Taiwan yesterday. Seller is being annoying though and not wanting to send me a replacement. But instead wanting to refund me and then asking me to repurchase (at a potentially higher price like seriously -_-).
Such a hassle.
Click to expand...
Click to collapse
might be you received damaged Cell because I faced the same issue when I bought LG G4 Cell, Seller told it was new but after I sent to Service Center they told its repaired cell and not new, it was motherboard issue, so might be you also picked up cell like that, other I never faced any problem in Asus 6z since I bought last year
sunnymodh said:
might be you received damaged Cell because I faced the same issue when I bought LG G4 Cell, Seller told it was new but after I sent to Service Center they told its repaired cell and not new, it was motherboard issue, so might be you also picked up cell like that, other I never faced any problem in Asus 6z since I bought last year
Click to expand...
Click to collapse
They refunded me and couldn't get stock of a new one. The repair centre apparently can't fix it either lol.
Anyway it's a blessing in disguise as I'm gonna buy the Zenfone 7 or 7 Pro now.
CVonV said:
They refunded me and couldn't get stock of a new one. The repair centre apparently can't fix it either lol.
Anyway it's a blessing in disguise as I'm gonna buy the Zenfone 7 or 7 Pro now.
Click to expand...
Click to collapse
Yes..Nice Choice, Hope Asus 7 Series Price not like onePlus & others
Same thing just happened to my wife's phone. She received an OTA update from ASUS which resulted in her phone rebooting itself during the night and getting stuck at the ASUS splash screen totally unresponsive.
I waited for the battery to die and after charging the phone powered up. It lasted 12 hours before suddenly shutting itself down when the wife was changing settings to pull the time from the network.
Now dead as a brick. Charge light no longer lights. Totally unresponsive. No amount of power button/volume button combination or time will do anything to make it work again.
Pretty pissed off as it was purchased early Sep last year and has already been sent back to ASUS in Taiwan for the USB charge port board replacement. Now 1 yr and 17 days old.
I do not know what to do now except push for a repair under warranty.
Nearly on the day when my warranty went out the ZenFone did it to.Used Bluetooth to my headphones and suddenly it went dead for good.Was reading that others on the net had the same problem and guess its a major built in fault on a rather expensive phone when i bought it. Got a new phone of a different brand and will for sure never return to any Asus phones when quality aint a strong word for that brand. Over and out.
Wow. I was looking at these phones but there are issues it seems.
Rule #1 if your OS is fast, stable and fulfilling its mission...
Do Not Update!
This goes double for carrier phones. AT&T for example can wreck your user experience with their later updates.
With Pie and above security isn't an issue unless you do something stupid.
Don't get sucker in by scare hype.
Always redundantly backup critical data to at least 2 hdds and always be ready to reload. Reload if you can't resolve a malware issue asap. Cover your ass...ets