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I recently let my StraightTalk (ST) expire and switched to ConsumerCellular (CC) keeping the same phone number. CC asked that I keep my ST SIM in until the phone quits than put in the CC SIM. Well it has been over a week since my ST account expired, I confirmed on the ST site my SIM is deactivated, however, everything is still working. I have not tried my CC SIM yet. Both CC and ST are re-sellers of AT&T; is it possible I am getting my CC service through ST SIM? How can you tell who is your provider?
MrTooPhone said:
I recently let my StraightTalk (ST) expire and switched to ConsumerCellular (CC) keeping the same phone number. CC asked that I keep my ST SIM in until the phone quits than put in the CC SIM. Well it has been over a week since my ST account expired, I confirmed on the ST site my SIM is deactivated, however, everything is still working. I have not tried my CC SIM yet. Both CC and ST are re-sellers of AT&T; is it possible I am getting my CC service through ST SIM? How can you tell who is your provider?
Click to expand...
Click to collapse
Put the SIM you want to use in your phone, then go into the settings, network connections, more connections, and check the APN settings. As long as your phone is unlocked or compatible with your SIM, you should see an option (or multiple) for the provider you want to use. When you're on the lockscreen or you drag down your notification menu, the carrier name is typically visible as well.
Planterz said:
Put the SIM you want to use in your phone, then go into the settings, network connections, more connections, and check the APN settings. As long as your phone is unlocked or compatible with your SIM, you should see an option (or multiple) for the provider you want to use. When you're on the lockscreen or you drag down your notification menu, the carrier name is typically visible as well.
Click to expand...
Click to collapse
I know I can do that and eventually will. But just thinking, I am either getting unlimted ST for free or getting CC service through a ST SIM. That is why I am asking "How can you tell who is your provider?"
Well the free plan ended, 9 days of free service before ST dropped.
will be on phone with AT&T in the morning or via chat with them. I have no access to my mobile data. no explanation, just stopped working. went into my settings for both SIM cards as I have data on both actually, but SIM 1 is the primary one and designated one. Switching settings made no difference. Had it look for network automatically says it's joined already but it's not. no connection, no internet, no Google now, email, nothing. confirmed with AT&T that my data plan is not messed up and still on my account. Was driving and it was end of night so rebooted phone, did not resolve, going to call tomorrow. (As if I have the time but I missed messages I needed to deal with on my break that came in personal email that can't be accessed at work). any suggestions with APN settings I might be missing or something? This is random and weird. Unless somehow data has an outage but you'd think the rep would have told me that. But this needs to be resolved! Don't know if it's AT&T or a phone setting.Was working fine until this morning! Love the phone! anyone? BTW: I just logged on to my account and have an idea: My SIM 1 is from my Note 3 but my account is reflecting that my device is now showing as unknown, so I wonder if this is what is going on. hmm. I'm still getting phone and text messages though. I guess I'm just going to register my SIM 1 now over too as well. maybe that's the issue. my SIM 2 is fully registered to the Pure XL. I guess I'm going online chat tomorrow again. Also, 4G is not showing up now as an available option under network choice either. So I wonder then if it's an outage issue but it's almost midnight here. Will have to chat tomorrow at work somehow with tech support. It's not the issue though with the SIM card from the Note 3 being the cause because SIM 2 is registered under the Pure XL and has a separate data plan, and that one is not working either when I try to temporarily make SIM 2 the data SIM slot. So it must be an AT&T issue. Will have to wait until the morning.
Sent from my PURE XL using Tapatalk
Well, I have learned it is a twofold issue, but importantly, all CARRIER RELATED, not phone related thank goodness. Phone is perfect
1. AT&T did a roving sweep and discovered that my IMEI on SIM 1 was no longer matching, so it turns out that my using the Note 3 SIM was in fact, an issue. I have since had the SIM re-provisioned with the IMEI for SIM 1 now on the Pure XL.
2. However...it turns out that AT&T in my area is in fact having major data network outage problems and that explains why I was unable to log on yesterday even with my properly provisioned SIM 2. And the network is in fact, STILL OUT. So I am still unable to access mobile data and it has NOTHING to do with the phone. It's AT&T all the way. Right now-the network is down. Okay-fine-that happens-they'll fix it. If you call 611 there's an alert saying that. I know stuff happens. That explains why I was getting the weird readouts yesterday that were only showing 2G and 3G on the network. (and I still wasn't getting any connection to data anyway).
So that's what the issue is. The network has been down though more than a day which is ridiculous. They really need to fix that or pro-rate that on our bills then! I'm unable to access personal email from work and rely on my phone and this is a long stretch of time to be offline so they really need to get on the stick and fix this!
babsk said:
Well, I have learned it is a twofold issue, but importantly, all CARRIER RELATED, not phone related thank goodness. Phone is perfect
1. AT&T did a roving sweep and discovered that my IMEI on SIM 1 was no longer matching, so it turns out that my using the Note 3 SIM was in fact, an issue. I have since had the SIM re-provisioned with the IMEI for SIM 1 now on the Pure XL.
2. However...it turns out that AT&T in my area is in fact having major data network outage problems and that explains why I was unable to log on yesterday even with my properly provisioned SIM 2. And the network is in fact, STILL OUT. So I am still unable to access mobile data and it has NOTHING to do with the phone. It's AT&T all the way. Right now-the network is down. Okay-fine-that happens-they'll fix it. If you call 611 there's an alert saying that. I know stuff happens. That explains why I was getting the weird readouts yesterday that were only showing 2G and 3G on the network. (and I still wasn't getting any connection to data anyway).
So that's what the issue is. The network has been down though more than a day which is ridiculous. They really need to fix that or pro-rate that on our bills then! I'm unable to access personal email from work and rely on my phone and this is a long stretch of time to be offline so they really need to get on the stick and fix this!
Click to expand...
Click to collapse
Fortunately the network is up again by 12 noon. Getting LTE just fine on newly re provisioned SIM 1 card.
Sent from my PURE XL using Tapatalk
Though this phone is capable of VOLTE it has not, as of yet, functioned on my carrier AT&T. My line is supposedly provisioned properly in their system for VOLTE however the agent I spoke with informed me that an IMEI must be whitelisted on their servers before it will actually work. Basically this means that normally only the phones you buy from them are VOLTE capable because of their whitelisting system. Now this agent supposedly filed a case to get my IMEI added to this list which should supposedly allow for the VOLTE to then function on the AT&T network. And so if this actually ends up working I will report back so others can do the same if they wish to use VOLTE on AT&T.
Cool.... I tried the same but did not get offered to try and get my imei white listed.
Sent from my XT1575 using Tapatalk
timde9 said:
Though this phone is capable of VOLTE it has not, as of yet, functioned on my carrier AT&T. My line is supposedly provisioned properly in their system for VOLTE however the agent I spoke with informed me that an IMEI must be whitelisted on their servers before it will actually work. Basically this means that normally only the phones you buy from them are VOLTE capable because of their whitelisting system. Now this agent supposedly filed a case to get my IMEI added to this list which should supposedly allow for the VOLTE to then function on the AT&T network. And so if this actually ends up working I will report back so others can do the same if they wish to use VOLTE on AT&T.
Click to expand...
Click to collapse
This support doc from ATT mentions needing a specific SIM to be able to access voLTE. Did you make sure yours was indeed a UICC-G SIM card ?
https://www.att.com/esupport/article.jsp?sid=KB425890&cv=820
Yeah but that's not the problem this sim came right out of my att galaxy s6 which the VOLTE worked very well on. I'm gonna call back later today after work and see if my case went anywhere
Crappyvate said:
This support doc from ATT mentions needing a specific SIM to be able to access voLTE. Did you make sure yours was indeed a UICC-G SIM card ?
https://www.att.com/esupport/article.jsp?sid=KB425890&cv=820
Click to expand...
Click to collapse
I have a Pure on ATT, with a brand new NanoSIM card (picked it up from the AT&T store just after I picked up the phone); the 9th and 10th digits of the ICCID are '27', so it is a UICC-G SIM.. I was bummed to see that VoLTE wouldn't work on the device; all my investigation led me to the phone not being whitelisted in ATT's database. The 'Enhanced 4G LTE Mode' setting doesn't show up at all under Cellular Networks. I ran across a page that says to do the '*#*#4636#*#*' trick, go to 'Phone Info', and make sure that the toggle shows 'TURN OFF VOLTE PROVISIONED FLAG' (versus 'Turn On').. on my phone it showed it as provisioned to start with, but the option to enable Enhanced 4G LTE still is gone.
Apparently with Verizon customers, if the provisioned flag is on, but that menu option is missing, they need to log into their Verizon account and enable the 'HD Voice' flag on their account, at which point the option to enable it will show up. I'm guessing that basically whitelists their devices IMEI, which is the part we're apparently missing with ATT. :/
---------- Post added at 02:02 PM ---------- Previous post was at 01:57 PM ----------
timde9 said:
Yeah but that's not the problem this sim came right out of my att galaxy s6 which the VOLTE worked very well on. I'm gonna call back later today after work and see if my case went anywhere
Click to expand...
Click to collapse
Hopefully it will, or else they will figure out that they need to let people who want this enable it and make it an account setting we can change! Verizon allows BYOD HD Voice, why can't ATT?!
natecarlson said:
I have a Pure on ATT, with a brand new NanoSIM card (picked it up from the AT&T store just after I picked up the phone); the 9th and 10th digits of the ICCID are '27', so it is a UICC-G SIM.. I was bummed to see that VoLTE wouldn't work on the device; all my investigation led me to the phone not being whitelisted in ATT's database. The 'Enhanced 4G LTE Mode' setting doesn't show up at all under Cellular Networks. I ran across a page that says to do the '*#*#4636#*#*' trick, go to 'Phone Info', and make sure that the toggle shows 'TURN OFF VOLTE PROVISIONED FLAG' (versus 'Turn On').. on my phone it showed it as provisioned to start with, but the option to enable Enhanced 4G LTE still is gone.
Apparently with Verizon customers, if the provisioned flag is on, but that menu option is missing, they need to log into their Verizon account and enable the 'HD Voice' flag on their account, at which point the option to enable it will show up. I'm guessing that basically whitelists their devices IMEI, which is the part we're apparently missing with ATT. :/
---------- Post added at 02:02 PM ---------- Previous post was at 01:57 PM ----------
Hopefully it will, or else they will figure out that they need to let people who want this enable it and make it an account setting we can change! Verizon allows BYOD HD Voice, why can't ATT?!
Click to expand...
Click to collapse
I will follow up with ATT as well as they assure me that voLTE was available in my area..
Your APN also needs to point the the correct server.
APN: nxtgenphone
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS Port: 80
APN Type: default,mms,supl,hipri,fota
My question is how to tell when you are on VOLTE?
goolac said:
My question is how to tell when you are on VOLTE?
Click to expand...
Click to collapse
If you can see the "Enhanced 4G LTE Mode" setting, and it's turned on, in theory it should work.
Then, when you place a call, your status bar's cell signal icon should still show 'LTE' instead of falling back to 'HSPA'.
I ordered this phone via Moto Maker and expect to have it in my hands next week. I currently have an older AT&T sim from my Samsung Galaxy S4, and imagine that I would need a new one to utilize VoLTE. Thanks to all of you trying to figure this out.
I found out from another at&t rep that the guy who told me about creating a case apparently did nothing but keep me on hold for a long time because she couldn't locate this apparent case anywhere. After asking her some hard questions I have gotten her to divulge that hdvoice and VOLTE are operating on lte band 2 or 1900 frequency. If I'm not mistaken this phone is already capable of that band right now even without marshmallow so there is almost certainly some sort of white list on at&ts part. Honestly I will probably write to the President about this because its not like its a security issue its just an absurdity
I asked a friend of mine that works as a manager at a corporate store here in town if he knew anything about it... He said it would be something to ask tech support, but he's not heard of a whitelist for VoLTE services. He did also say that most of what they do is just adding IMEI's to the system, and that they don't get BYOD cases very often...
I also work for AT&T, but not in the mobility side... Currently no contacts in the tech side of mobility either.
/scratches head
Am I the only one thinking that this really shouldn't be such a big mystery?
Especially for actual AT&T Wireless reps?
Here is a link to the ATT HD Voice info page... Turns out I have a goPhone plan and so HD is restricted.
http://www.att.com/esupport/article.html#!/wireless/KM1046250
It says in my online account that I am provisioned for VOLTE and from what I discovered from tech support the VOLTE operates on a frequency band that is fully supported by this phone. A whitelisting approach is then the only possible explanation at this point and I will be writing, the President to figure out why
It seems that VOLTE is not yet available on our phones. This is what I was told:
"Enrique: At the moment, VOLTE is only compatible with your Samsung S5 for the Moto X Pure, we are still waiting for a firmware update from Motroloa to have the feature enabled."
and then
"Enrique: Actually when the firmware is released, VOLTE will automatically be enabled on the Moto X, all you need to do is turn it on by heading over to Settings > More Networks > Mobile Networks > VoLTE"
So it seems we need a firmware update from Motorola. Maybe I missed something on this, though?
I called AT&T yesterday and they also confirmed that your account must be 'enabled' for VoLTE, but their "advanced' engineers (whatever this means) also need to provision your device on the back end. My ticket has an SLA of 12/22. I suspect it should be done much sooner than this and will also update everyone on my findings/results.
Just FYI, volte works perfectly on my MXPE on Verizon. I did have to call and have the feature added. Rebooted the phone, and it was enabled. The firmware DOES fully support it so the problem is likely on AT&T's end. Please keep us updated.
Update from ATT Advanced Tech Support.
"April: At this time we only support VOLTE for AT&T devices."
---------- Post added at 08:44 AM ---------- Previous post was at 08:24 AM ----------
So upon further discussion with ATT Advanced Tech Support, the MXPE is NOT on their list of approved VOLTE devices because it's not an ATT device.
That sucks.
Yep, AT&T is the worst carrier because they are one of the largest (just behind Verizon) and aren't bound to any regulation such as the C-block agreement that Verizon must adhere to. So, that means that AT&T services can be restricted to AT&T devices and only those devices. Verizon and T-Mobile have opened up VoLTE to unlocked phones, however Wifi calling seems to be another story. T-Mobile makes Wifi calling available to Nexus devices, and I'm not sure if agreements are needed between the carrier and phone manufacturer (or proxy for Nexuses - Google). Verizon will definitely limit Wifi calling to Verizon devices too, I'm sure of it, at least at the start. They'll make up some technical or security reason for disallowing unlocked phones.
I wouldn't worry about it too much though. VoLTE is more of a necessity for Verizon because they can't do simultaneous voice/data when on a CDMA call (2013 Moto X can). HSPA/HSPA+ supports voice and data. VoLTE often comes with other issues too, depending on network congestion. Unfortunately, carriers are struggling to keep up with demand for data, and VoLTE is no exception to that as calls are data packets.
VoLTE and VoWifi (Wifi calling) are part of the IMS services framework, and it is up to the carrier to allow access to that framework.
timde9 said:
I found out from another at&t rep that the guy who told me about creating a case apparently did nothing but keep me on hold for a long time because she couldn't locate this apparent case anywhere. After asking her some hard questions I have gotten her to divulge that hdvoice and VOLTE are operating on lte band 2 or 1900 frequency. If I'm not mistaken this phone is already capable of that band right now even without marshmallow so there is almost certainly some sort of white list on at&ts part. Honestly I will probably write to the President about this because its not like its a security issue its just an absurdity
Click to expand...
Click to collapse
This isn't surprising. I recently had a HORRIBLE experience with AT&T U-Verse (yes I know, different department but same company). They sold me "fiber" Internet which turned out to be DSL and talked me into switching from 60MBPS Charter cable. Long story short, one of the many lies I was told is that I could cancel within the first month without paying any service or installation charges.
....so I cancelled in July only a couple weeks after starting service. I was told by a rep that I would receive a bill only because it's issued before the adjustments are issued and that the account will be zeroed out. The following month I called back when I got another bill. And I've called every month since (several times a month) and received the same story from every rep I've talked to. Each rep says they've zeroed the account but they can't e-mail or fax out any confirmation. I've even been told this by managers. Some of the reps are too lazy for this lie and they'll pretend I've called the wrong department and transfer me to a dead extension, which disconnects the call.
Yesterday I received a collection notice for this. That's going to ding my 809 credit score! AT&T is a shady company! As a long time Verizon Wireless customer I can say that I've never received this kind of service from any tier of their support. I'd highly recommend anyone having issues with AT&T to make the switch. What company can't send external communications? I've had Verizon reps send me e-mails, call me back, or even send official texts while on a call. AT&T is a garbage company and I pity any soul trying to get them to do anything other than bill you.
Sent from my XT1575 using Tapatalk
If you are not on AT&T postpaid plans, then please refrain from posting. I had enough research that Sprint and T-Mobile are working fine with the phone with all the advanced connectivity options.
AT&T currently has a crappy insincere BYOD policy even though they said they welcome your device. Here's the link from AT&T website about the Essential PH-1.
https://www.att.com/plans/essential-phone.html
In reality, the Essential PH-1 on AT&T will be restricted to HSPA/UMTS for voice and LTE for data. Advanced connectivity options such as HD Voice, VoLTE and WiFi calling do not work on Essential PH-1. Looking around, the same frustrations do apply for others with unbranded phones from Google and OnePlus.
How does this differ from prepaid? I'm getting LTE+ and WiFi calling. Not getting Volte though. Would it say Volte up top of it's active during a call? I get HSPA during calls.
Sent from my PH-1 using Tapatalk
Airwolf79 said:
How does this differ from prepaid? I'm getting LTE+ and WiFi calling. Not getting Volte though. Would it say Volte up top of it's active during a call? I get HSPA during calls.
Click to expand...
Click to collapse
I don't think AT&T prepaid has any of the advanced connectivity options. How do you know WiFi calling is working for you? Having the option showed up in Settings->Wireless & Network does not imply it is working. Mine has the option, too, but placing or receiving calls still drop down to HSPA/UMTS. You can check what kind of network you used on placing/receiving calls by going into *#*#4636#*#* menu.
Mine stays on LTE during calls. You have to call them and give them your IMEI and let them provision it and then reboot your phone. Did it today, works great. Never tried prepaid, standard unlimited data family plan here.
SquireSCA said:
Mine stays on LTE during calls. You have to call them and give them your IMEI and let them provision it and then reboot your phone. Did it today, works great. Never tried prepaid, standard unlimited data family plan here.
Click to expand...
Click to collapse
I did.
When I got my Essential PH-1 from BestBuy, I even called up AT&T rep to get a new SIM card for the phone. I provided the phone make/model and IMEI to them, since my old SIM card from OnePlus X back in 2015 was not getting these advanced connectivity options. Essential tech support recommended that I obtained a new SIM card from AT&T. I am surprised that you were able to get this done over the phone with AT&T tech support without having a case opened and wait for another 9~11 business days.
My case is currently opened and expected to be resolved by 11/30/2017. I had threatened to move to T-Mobile if they did not escalate the resolution. Researching further, I have less hope that Essential PH-1 will be fully supported by AT&T BYOD in all the advanced connectivity options. And, I am not alone with such frustrations.
https://forums.androidcentral.com/google-pixel-2-pixel-2-xl/843382-psa-t-pixel-2-owners.html
https://forums.att.com/t5/Device-Features/Pixel-Pixel-2-VoLTE-Wifi-Calling-HD-Voice/td-p/5285018
https://forums.oneplus.net/threads/wifi-volte-calling-on-at-t.579611/
I am really after VoLTE, WiFi calling and HD Voice are nice to have. Essential PH-1 LTE HSPA/UMTS indoor reception seems to be poor compared to OnePlusX from where I live.
It all works fine here. Just had to provide the IMEI for them over the phone and reboot my PH-1 after. Getting all of these features on mine, no problem.
If you register the PH-1 IMEI to the SIM you will not get VoLTE on AT&T as it is not an AT&T carrier branded phone. AT&T reserves those features for their phones.
To get around that, register an IMEI from an AT&T carrier branded phone to the SIM. Then you will get VoLTE. Unfortunately WiFi calling does not work even though the option is available on the PH-1.
My SIM is registered with my old AT&T S8 IMEI. I'm still on LTE during a call and also get HD icon on the call screen for HD Voice call also.
Quick and easy test would be to take a friend's AT&T SIM and plug it in to verify VoLTE.
Sent from my PH-1 using Tapatalk
I never thought of that. Yeah, maybe the difference is that a lot of us had a SIM from a previous AT&T branded phone that we just tossed in here, so when we gave them our IMEI it all just worked.
If I had to ask them for a new SIM and told them it was for this phone, maybe it wouldn't?
SquireSCA said:
I never thought of that. Yeah, maybe the difference is that a lot of us had a SIM from a previous AT&T branded phone that we just tossed in here, so when we gave them our IMEI it all just worked.
If I had to ask them for a new SIM and told them it was for this phone, maybe it wouldn't?
Click to expand...
Click to collapse
Strange though. In my case I've never had an AT&T branded phone with this SIM and it all still works since getting them my IMEI. Every phone I've used has been bought outright from the given manufacturer.
Sent from my Essential PH-1 using Tapatalk
AT&T just closed my case with a disappointing response.
------ AT&T response ------
Regrettably, we do not support HD Voice/Wi-Fi Calling on non-AT&T Branded devices. As the device in use on the line is an unlocked non-AT&T branded device, we are unable to support those services on the device. We apologize for any inconvenience.
Thank you for choosing AT&T. We truly value and appreciate your business. If you have any further inquiries, please contact Customer Care at 1-800-331-0500 for assistance.
Justin H.
Billing Application Specialist
AT&T Customer Service
------ AT&T response ------
So for those of you who claimed VoLTE/Wi-Fi calling/HD Voice work on Essential PH-1, I would seriously doubt the validity of such claims. AT&T system is smart enough now to detect IMEI mismatch if you reuse existing SIM on AT&T branded phone. AT&T periodical system audits may disable such advanced connectivity options once it is flagged by the system.
kjliew said:
AT&T just closed my case with a disappointing response.
------ AT&T response ------
Regrettably, we do not support HD Voice/Wi-Fi Calling on non-AT&T Branded devices. As the device in use on the line is an unlocked non-AT&T branded device, we are unable to support those services on the device. We apologize for any inconvenience.
Thank you for choosing AT&T. We truly value and appreciate your business. If you have any further inquiries, please contact Customer Care at 1-800-331-0500 for assistance.
Justin H.
Billing Application Specialist
AT&T Customer Service
------ AT&T response ------
So for those of you who claimed VoLTE/Wi-Fi calling/HD Voice work on Essential PH-1, I would seriously doubt the validity of such claims. AT&T system is smart enough now to detect IMEI mismatch if you reuse existing SIM on AT&T branded phone. AT&T periodical system audits may disable such advanced connectivity options once it is flagged by the system.
Click to expand...
Click to collapse
Yes that's right, we're all lying. Dumbass.
Sent from my Essential PH-1 using Tapatalk
I know for a fact that I have HD voice. The dialer shows HD on some calls and doesn't on the others. When it doesn't, there is a sound quality difference.
The SIM that I'm using came from an AT&T branded HTC M8 which i l used on an M9 and then the 10... Now it's in the PH-1
Sent from my [device_name] using XDA-Developers Legacy app
If you're using either Straight Talk, or Tracfone with their Verizon SIM, I would avoid the Unlocked Pixel 7 & 7 Pro for right now. I'm not sure if it's the phones themselves, or an issue with the carrier, or a combination of both, but it seems they're not compatible. I got my 7 Pro on Wednesday and tried using my ST Verizon SIM and it wouldn't work. I'm coming from a Oneplus 9 Pro and the SIM works just fine.
I say it could be an issue with either the phone, or with ST/TF because when I contacted Google Support to initiate an exchange, the only phone they would let me order with my RMA was the Google Fi version. I contacted support again about not being able to order the Unlocked version. I sent them a screenshot of my order email and a picture of the phones box with the SKU, all of which pointed to the phone being the Unlocked version. They agreed and I'm now waiting for them to resolve the issue of me not being able to buy the Unlocked version through my RMA request. So maybe there could be an issue on Googles end with the Unlocked version of the pixel 7/7 Pro.
I also say it could be an issue with ST/TF, becasue Verizon has recently bought Tracfone and all of their subsidiaries, Straight Talk being one of them. Because of this, I'm not sure if they've basically merged the services to the point where you would need the Verizon version of the phone in order for it to work. This is just speculation on my part though. I did contact Straight Talk support first, where they checked my IMEI/ICCID numbers, which matched what they were seeing on their end. They also ran me through the usual troubleshooting list, with nothing fixing the issue.
Here's a link to a couple threads with people having the same issue. The first one is one I posted the other day:
https://reddit.com/r/GooglePixel/comments/y2erhe/is_anyone_else_using_a_straight_talk_verizon_sim/
https://reddit.com/r/StraightTalk/comments/y3cq9s/upgrading_to_pixel_7_byop/
If anyone is actually using a Straight Talk/Tracfone Verizon SIM in their P7/P7 Pro, please, leave a comment and let me know how you got it to work..
wellkevi01 said:
If you're using either Straight Talk, or Tracfone with their Verizon SIM, I would avoid the Unlocked Pixel 7 & 7 Pro for right now. I'm not sure if it's the phones themselves, or an issue with the carrier, or a combination of both, but it seems they're not compatible. I got my 7 Pro on Wednesday and tried using my ST Verizon SIM and it wouldn't work. I'm coming from a Oneplus 9 Pro and the SIM works just fine.
I say it could be an issue with either the phone, or with ST/TF because when I contacted Google Support to initiate an exchange, the only phone they would let me order with my RMA was the Google Fi version. I contacted support again about not being able to order the Unlocked version. I sent them a screenshot of my order email and a picture of the phones box with the SKU, all of which pointed to the phone being the Unlocked version. They agreed and I'm now waiting for them to resolve the issue of me not being able to buy the Unlocked version through my RMA request. So maybe there could be an issue on Googles end with the Unlocked version of the pixel 7/7 Pro.
I also say it could be an issue with ST/TF, becasue Verizon has recently bought Tracfone and all of their subsidiaries, Straight Talk being one of them. Because of this, I'm not sure if they've basically merged the services to the point where you would need the Verizon version of the phone in order for it to work. This is just speculation on my part though. I did contact Straight Talk support first, where they checked my IMEI/ICCID numbers, which matched what they were seeing on their end. They also ran me through the usual troubleshooting list, with nothing fixing the issue.
Here's a link to a couple threads with people having the same issue. The first one is one I posted the other day:
https://reddit.com/r/GooglePixel/comments/y2erhe/is_anyone_else_using_a_straight_talk_verizon_sim/
https://reddit.com/r/StraightTalk/comments/y3cq9s/upgrading_to_pixel_7_byop/
If anyone is actually using a Straight Talk/Tracfone Verizon SIM in their P7/P7 Pro, please, leave a comment and let me know how you got it to work..
Click to expand...
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I am having the same issue with the phone reading the SIM Data just fine but will not connect to any cell towers, I did a bunch of research and there are several people with this same issue and some report doing a software update on the phone resolved their problem. I have not been as lucky as these people as I still have the issue with my phone.
As for the "Verizon" version of the phone there is no such thing for the P7P as the unlocked version and verizon version are the same model number for the phone which includes the 5G mmWave.
The update takes over an hour so be prepared for that
Anubis366 said:
I am having the same issue with the phone reading the SIM Data just fine but will not connect to any cell towers, I did a bunch of research and there are several people with this same issue and some report doing a software update on the phone resolved their problem. I have not been as lucky as these people as I still have the issue with my phone.
As for the "Verizon" version of the phone there is no such thing for the P7P as the unlocked version and verizon version are the same model number for the phone which includes the 5G mmWave.
The update takes over an hour so be prepared for that
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Oh yea, I already tried the update(didn't fix the issue) the other day, and yes, it took over an hour to install.
There are lots of compatibility issues. I tried signing up for eSIM on a bunch of MVNOs and prepaid plans last night and to my amazement the only one that worked was AT&T Prepaid -- and it's not supposed to work with Pixels on the activation portal.
wellkevi01 said:
If you're using either Straight Talk, or Tracfone with their Verizon SIM, I would avoid the Unlocked Pixel 7 & 7 Pro for right now. I'm not sure if it's the phones themselves, or an issue with the carrier, or a combination of both, but it seems they're not compatible. I got my 7 Pro on Wednesday and tried using my ST Verizon SIM and it wouldn't work. I'm coming from a Oneplus 9 Pro and the SIM works just fine.
I say it could be an issue with either the phone, or with ST/TF because when I contacted Google Support to initiate an exchange, the only phone they would let me order with my RMA was the Google Fi version. I contacted support again about not being able to order the Unlocked version. I sent them a screenshot of my order email and a picture of the phones box with the SKU, all of which pointed to the phone being the Unlocked version. They agreed and I'm now waiting for them to resolve the issue of me not being able to buy the Unlocked version through my RMA request. So maybe there could be an issue on Googles end with the Unlocked version of the pixel 7/7 Pro.
I also say it could be an issue with ST/TF, becasue Verizon has recently bought Tracfone and all of their subsidiaries, Straight Talk being one of them. Because of this, I'm not sure if they've basically merged the services to the point where you would need the Verizon version of the phone in order for it to work. This is just speculation on my part though. I did contact Straight Talk support first, where they checked my IMEI/ICCID numbers, which matched what they were seeing on their end. They also ran me through the usual troubleshooting list, with nothing fixing the issue.
Here's a link to a couple threads with people having the same issue. The first one is one I posted the other day:
https://reddit.com/r/GooglePixel/comments/y2erhe/is_anyone_else_using_a_straight_talk_verizon_sim/
https://reddit.com/r/StraightTalk/comments/y3cq9s/upgrading_to_pixel_7_byop/
If anyone is actually using a Straight Talk/Tracfone Verizon SIM in their P7/P7 Pro, please, leave a comment and let me know how you got it to work..
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Pixel 7 with the Straight Talk Verizon SIM here. Works fine on my Pixel 6.
I also tried the latest Pixel 7 software update, and it did not resolve the issue.
For what it's worth, I just contacted Google support. The representative told me they did not have any reports of this issue yet. I directed them to this post as well as another under the GooglePixel subreddit and one under the StraightTalk subreddit. I submitted all of my information to them and sent screenshots of the SIM not connecting. They are escalating the issue.
jidoohanbaiki said:
Pixel 7 with the Straight Talk Verizon SIM here. Works fine on my Pixel 6.
I also tried the latest Pixel 7 software update, and it did not resolve the issue.
For what it's worth, I just contacted Google support. The representative told me they did not have any reports of this issue yet. I directed them to this post as well as another under the GooglePixel subreddit and one under the StraightTalk subreddit. I submitted all of my information to them and sent screenshots of the SIM not connecting. They are escalating the issue.
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Just took my phone back to Best Buy. They had some more in stock so I tried another one straight out of the box without doing the update and that one is not reading my SIM and connecting to the towers either..
Google Fi sim has issues for me. Flashed latest Oct factory and BL unlock and root. Let sit overnight and installed sim. Looks like at moment of sim registration to cellular enabling it causes a reboot. Tried a few times and sometimes airplane mode would be on, and no sim (blank) or times just bootloop cycling. Removing sim, bootloop cycling stopped. Then airplane mode, but wifi can be on. So reflash latest again, no root. Same thing happening.
Support still clueless and escalation has begun.
Sim back in my 6a and all is fine.
I do know some data is pushed into system upon a Fi sim insertion been that way since my pixel 3. My local coverage is us cellular which requires a locked BL, but fortunately on Fi it works without a locked BL.
So thought to add, likely we need a immediate G side update...
https://www.reddit.com/r/TotalWireless/comments/xzfacx/pixel_7_pro/
https://www.reddit.com/r/TotalWireless/comments/y405wm/pixel_7_pro_issues/
Same issues with Total by Verizon (Total Wireless, another former tracfone) on my Pixel 7 as well as many others. Multiple sims and another carrier sim verified working in my phone.
Cross-posting this from reddit-
Brief update for everyone in the thread or lurking- Talked to Google support just now.
The tech I spoke explained that this is now a known widespread issue that has been escalated and is "top priority" (his words) for the engineers.
He documented my IMEI and added it to the ongoing ticket. I should be getting a follow-up email sometime in the future when a workaround is found.
I'd recommend calling to do the same ASAP to make sure that they are aware how widespread the issue is.
kkjb said:
Google Fi sim has issues for me. Flashed latest Oct factory and BL unlock and root. Let sit overnight and installed sim. Looks like at moment of sim registration to cellular enabling it causes a reboot. Tried a few times and sometimes airplane mode would be on, and no sim (blank) or times just bootloop cycling. Removing sim, bootloop cycling stopped. Then airplane mode, but wifi can be on. So reflash latest again, no root. Same thing happening.
Support still clueless and escalation has begun.
Sim back in my 6a and all is fine.
I do know some data is pushed into system upon a Fi sim insertion been that way since my pixel 3. My local coverage is us cellular which requires a locked BL, but fortunately on Fi it works without a locked BL.
So thought to add, likely we need a immediate G side update...
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I am using it on Fi coming from my Pixel 4 XL. Instead of moving the sim card from my old phone I decided to use eSIM with this one and leave the card in the old one and it's working perfectly.
Excellent news ....for some.
I have many many devices on at any one moment and using the SIM vs eSIM allows me to keep the other non-phone devices on. Yes I could disable eSIM and still leave on. Unfortunately since I also reboot, flash different modules, roms, and in general leave only one as the sim activated device... Honestly if this is now a new thing, disclosure would be nice. No other pixel I've owned requires eSIM only. I will have to rethink my G. Fi future. Fortunately I'm now free of Fi device payments for purchase.
Edit update-- Seems on a Google Fi SIM that was used on my pixels 3, 4a, 4a5g, 6, 6a (2) working just fine...was the problem with 7 pro.
No good answer from Fi CS but they said to use a never used Fi sim. Which I had on hand.
Normal first SIM start and log in, works fine on 7 pro. Removed and now back on my 6a and working correctly. I guess... something is provisioned on carrier/sim/ install?
My answer is likely only helpful for Fi user base.
Total by Verizon (formerly total wireless). Having same issue. Pixel 7 won't connect to network, I've worked with their tech support for the past 18 hours with no luck. At this point I've reverted back to using my old phone and if this doesn't get resolved in the next week or so, I will be returning my pixel 7 as it's no use to me in its current form.
Semi-interesting thing.
I found an old straight talk AT&T SIM so I tried to activate that.
The Straight talk site accepted the SIM card number, but my IMEI was rejected. Either they are flat out saying it is incompatible now or ST has temporarily stopped Pixel 7 devices from attempting to activate until it's fixed. At least they seem to be aware?
Here's the message-
Our system shows that your phone will not work with Straight Talk’s service. Do you have another handset you would like to try? Or you can always check out our phone store to see what's available for purchase.
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Go to prepaidcompare.net and find a new MVNO. All the TracFone brands have gone to hell since Verizon took them over.
I know some will not care to hear this, but it's probably worth posting (for the sake of those readers who might be wondering) that prepaid Verizon is indeed working without issue.
This isn't a vote or an ad for VZW.
I usually go with whatever is least expensive that meets my needs (Red Pocket, Straight Talk, Mint, Google Fi, Visible have all gotten my business at some point) but VZW is the only carrier with decent coverage at my current workplace.
I'm in the same boat of needing Verizon. I plan to check out US Mobile. Good pricing and esim capable (working with P7P, not with P7 right now) alont with a 10 day trial.
reaper000 said:
I know some will not care to hear this, but it's probably worth posting (for the sake of those readers who might be wondering) that prepaid Verizon is indeed working without issue.
This isn't a vote or an ad for VZW.
I usually go with whatever is least expensive that meets my needs (Red Pocket, Straight Talk, Mint, Google Fi, Visible have all gotten my business at some point) but VZW is the only carrier with decent coverage at my current workplace.
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Are you locked or unlocked? Would be nice to know, unlockable device is my requirements. Having another good signal provider for my home would be nice, currently Verizon is one.
I couldn't in the past get Verizon because of the locked part...
reaper000 said:
I know some will not care to hear this, but it's probably worth posting (for the sake of those readers who might be wondering) that prepaid Verizon is indeed working without issue.
This isn't a vote or an ad for VZW.
I usually go with whatever is least expensive that meets my needs (Red Pocket, Straight Talk, Mint, Google Fi, Visible have all gotten my business at some point) but VZW is the only carrier with decent coverage at my current workplace.
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FWIW, US Mobile Warp 5G SIM uses Verizon (and even gets the same priority Verizon postpaid customers get if you use a 5G device unlike Verizon prepaid which is deprioritized to last network priority) and I was even able to activate my eSIM on their service with no problem.
Unfortunately, Verizon sucks here, so the trial is going to go to waste, but I tried a bunch of MVNO and carrier prepaid options and only AT&T Prepaid and US Mobile worked.
kkjb said:
Are you locked or unlocked? Would be nice to know, unlockable device is my requirements. Having another good signal provider for my home would be nice, currently Verizon is one.
I couldn't in the past get Verizon because of the locked part...
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The Pixel 7 Pro supports all of Verizon's bands including mmWave no matter if you get it locked from them or unlocked elsewhere. Verizon added the Pixel 7 Pro to their database from day one because of that mmWave support.
I might have used the wrong word, I meant can the bootloader be unlocked and multiple devices. My problem with Verizon was imei dependent. Could not use a Verizon sim on multiple devices.