:crying:
LONG VERSION:
Well when I first got my idol 3 on May 23rd the first thing I did before turning it on was to install a cheap plastic screen protector. I then turned it on, played with it and poured over the outside of the phone. Build seemed good. The only area I genuinely disliked was the design choice laying the glass screen on TOP of the frame/bezels. It looks nice but I thought at the time, 'makes me worry about dropping it, even with a case'. I always use TPU cases with no problems and installed it on the idol. Today my screen shattered. I did not drop the phone (haven't dropped it once in the 3+ weeks I've owned it). I did not bump into anything. The phone was in my side pocket of my work pants (not 'skinny' jeans I wear loose pants/jeans. Side rant: no disrespect to the hipsters but skinny jeans are not in my vocabulary, I don't know anyone that looks good in them ) while I drove from work around the corner to Wegmans (grocery store). Got in the store and pulled out my phone only to see a shattered screen. I thought it was my tempered screen protector ( I put that on a few days after getting the phone once they were in stock) until I noticed I couldn't use the bottom 2/3 of the touchscreen. Digitizer was shot. Ugh. Looking back the only point I can think of where any pressure was applied to the screen would be when I got out of the car and my pants probably tightened when pivoting off the seat. Seriously. That's it. I must have done the same thing 2 dozen times as I almost always go to Wegmans after work and since it's so close I leave the phone in my pocket (loose pockets!!). Afterwards while driving home I always put the phone in it's holster on the dash. I got home and pulled the tempered glass off (incidentally the glass protector is fine..) and took a closer look. Remember "Bendgate" with the 6-plus? Yeah my phone is also ever so slightly bent as well. I baby the hell out of my phone, not a scratch or nick anywhere on the body. I'm so disappointed. I absolutely love this phone and yesterday I would rate alcatel/the phone a 4.5 out of 5 for a stellar product with few issues (obv. the pervasive DT2W issue). But after today I strongly believe they messed up their design by putting the glass on top of the frame and not embedded within the bezels like almost every other phone out there. I'm preparing my email to alcatel now in hopes I get something from them but I know they have no reason to believe my story as to how this happened. I don't believe my actions were a result of misuse by any means as I've owned plenty of smartphones without ever breaking one. I don't expect anything from Alcatel but I seriously hope their next iteration of this phone will be better protected. I'm creating this thread as a warning to all the other owners out there that you need to be very careful handling this phone, If a simple motion such as this can result in a broken screen then I'm sure that a drop will be just as bad even with a tempered glass protector. So everyone PLEASE be careful! Personally I am distrustful of the device's build quality now and will hang on to this until I can buy a replacement screen/digitizer and attempt to replace it myself ( a review on Amazon a few days ago mentioned that screen replacement costs $150, almost the price I paid for the thing) though I will wait to hear back from Alcatel. I'll try to upload a couple pics of the phone, but really all you'll see is an otherwise pristine phone with a broken screen and the leftover residue from my tempered protector (now removed). Ugh, this sucks
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
I can't believe this phone broke that easy, it was either a defective phone or its just fragile. I'm really thinking of returning this phone since it has so many things to it.
Sent from my 6045I
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
Dang I have a tpu case and tempered glass but I'm scared now lol thinking of returning and getting a OPO
Sent from my 6045I
I seriously considered the opo but for me band support was paramount. I wonder if a hard case would be better for this phone, I know they're harder on the body but would presumably give a bit more structure for the phone. OT, I finally have a use for the reversible feature as it allows me to type on the phone and open most apps flipping the thing upside down over and over :/
Hopefully its not a defect to all phones. I only have till Monday to figure out if I want to return it
Sent from my 6045I
psu2fan said:
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
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Have you approached Alcatel to see if they will replace the device/display under warranty? Clearly you did not do anything out of the ordinary - drop it to knock it against something - so they *should* replace it, and if not, you should be able to take it up with your credit card company. I feel sorry for your situation. I got my phone for $200, have no problems except the lag ( and more recently more frequent d2w issues ) - and I am waiting for something like you to happen to me. At that time I will have to take it up with Alcatel , because I certainly want to keep the device, for its bright screen and loud speakers alone, for the $200 I paid.
Electronics are not flawless articles - but my suggestion would be give Alcatel support a chance. This will also tell all of us, how good their support really is. Abt 4 years back, I was one of the lucky ones that got in on the $99 HP Touchpad sweepstakes - and right after I got it, the display panel started malfunctioning. So I took it up with HP and they sent me a prepaid box - and had me ship the tablet back to them - and returned it to me after replacing the display. Since that day, that device has been a workhorse for me - Best $90 I ever spent on a piece of electronics. So my point is - sometimes - your immediate experience will be negative - but it is worth give it another chance. And these days, usually your CC company will come to your rescue in such matters.
Oh absolutely. I guess I wasn't very clear about that but I'm retelling my story with them. I certainly hope they do something about it, I just have my doubts.I'll have to read through the terms on my credit card, can't remember if I used Amex or Discover for it.. but I thought you just got an extended warranty through them, no?
Ok I sent out my lengthy email to Alcatel just now, so I'll update this thread when I hear back from them. Also I looked into my purchase and I did use Discover which includes 90-days device coverage including broken screens so I'm covered in case Alcatel doesn't come through. Thanks stl1859, I would not have remembered that if you didn't mention it.
psu2fan said:
:crying:
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
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many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
DallasCZ said:
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
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I know it's hard to believe, I have a hard time believing it. Which is precisely why I posted about this. And yes it was minimal to moderate pressure. I did not drop the device, it was in my pocket and I didn't bump into anything. The only pressure exerted was from my pants as I shifted to the left to get out of the car. I've certainly been fortunate over the years to have never broken a screen; I've dropped my previous phones a handful of times, even rolled over one while it was in my pocket. If any of those things would have happened and resulted in a broken screen/bent phone I wouldn't be posting here.. I expect that outcome in those situations. Also no I don't expect Alcatel to believe me, which is why I was so worried about spending my money on a device only to have it fail in this manner. Thankfully due to the suggestion of another member I will be covered thanks to my CC company.
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
stl1859 said:
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
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Yes, I'm currently waiting on them. Since I submitted the support email going into the weekend I'm giving them through Monday to reply before I start calling them.
Well, As expected.. BTW the phone number listed is not valid. Had to initiate claims online at alcatel.finetw.com Customer care didn't care (haha) how the phone broke, though I wouldn't expect them to. I'll include a copy of my original email with the phone so that hopefully the tech at least takes a look at the strength of the phone.
Dear xxxxxx,
Thank you for getting in touch with us. We understand your concern and we will be happy to assist you. Unfortunately with physical damaged the warranty gets void, so you can contact the repair center and ask how much they will charge you to fix device, the phone number is 496-484-6610..
Best regards,
ALCATEL ONETOUCH
First, that is a pathetic response. With that kind of attitude, they are not going to gain many customers. Second, I don't think that is a valid statement at all. Defects can cause 'physical damage'. It is a piece of electronics after all . If they are not covering 'physical damage' - what are they covering - emotional damage !!!
They probably meant physical *abuse* - which in your case - there was none. So I do not think they have grounds to decline warranty. It appears that they are simply assuming there was 'physical abuse' . Let me ask you - did you explain the incident - to the level of detail that you did over here ? ( meaning how it was in your pant's pocket - and how there might have been some pressure when you tried to get out of your vehicle , etc etc. ) - Or did you simply tell them that you discovered the screen to be shattered one fine day when you took it out of your pocket ?
Are you still engaging with them, or are you going to go to your CC company now ? I am disappointed with their support. Clearly, the only way they can sell anything if they keep pricing their products dirt cheap. Even then, I would think twice before buying from them.
I'm just thinking that this is going to be my last Alcatel product if I even decide to keep it. This support is pretty bad.
Sent from my 6045I
I keep mine in jeans, including skinny jeans and don't have these issues. It doesn't have much give so I have to position it in the pocket with the least pressure points. I would expect screen separation before screen cracking since it is plastic. I have had issue when its hot the double tap to wake will turn on the lock screen and dial contacts if the pocket is big enough for it to move around. So far I am impressed with dragontrail being less prone to fingerprints, but I do everything to avoid scratches and cracks short of a screen protector so take that into consideration.
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
This is really the crux of it. And why I said I did not expect them to do anything. The only way to uncover a design flaw IMO is if this starts happening a lot (like bendgate.. well maybe not a lot in that case but some people showing on video how easily it bent). Also yes I went into great detail about the when/where/how the device broke. I also included the details with the phone, imploring the tech to at least look at the device to determine if there's a structural weak point or something. Sorry I took so long to reply, I've been getting my backup device (LG Leon.. ok phone for price but slooooow) setup and haven't been to the site in a few days.
gavolo said:
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
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Yeah I'm going through the CC company now. Interestingly I had to pay $40 to send the device back listing the screen as broken, so maybe (knock on wood) it won't be as expensive after all
The glass back on this phone makes me a little nervous. Why have that "feature" at all? I've managed to avoid damaging my phones for long periods, including a glass backed Nexus 4 that I used for at least a few years, but they do fall sometimes and we don't always get lucky. How fragile is the glass on the back of the phone? For that matter, how fragile is the glass on the display? Do all colors have the same glass back or are some other materials?
I can find a Pixel 2 XL on eBay or Swappa for a similar price. But it wouldn't have a warranty. Aside from that, is there any reason why the OP6 would be a wiser purchase than the Pixel 2 XL? I value display quality, ability to root and customize, T-Mobile reception in the US. I don't demand a top of the line camera and/or audio quality, but I'd prefer something close enough. More subjective, this question, I know....
Thoughts are welcome.
I can't say how fragile, what I can say is mine took a waist high drop onto concrete. It had the OnePlus case on it and landed pretty much directly on the corner. I thought for sure it was broke but it wasn't. That's been my only drop so can't offer anything outside that.
I do agree with the question on why the glass back with no wireless charging but whatever, it's what they did. I had the OnePlus 1 since new that got passed to my daughter and actually, just about 2 weeks ago she finally killed it by dropping it, screen shattered. Phone was used heavily for several years. I also had the OnePlus 3 from new that my son has now, it's just fine. I think overall, build qualities pretty good on OnePlus devices but you can break anything.
Mine fine from 2 feet approximately 5 times and from approx 6 feet 1 time and from 3 feet approx 2 or 3 times. I am rocking a spigen case worth the official tempered glass protector. But without that my 6 feet drop would have shattered atleast 1 glass for sure. And no other phone could also survive it. Glass is glass and metal is metal. But i bet that the oneplus 6 would be a worthy buy.
(this is kinda personal preference, but here goes: )
Reasons to get Pixel 2 XL:
-Front facing speakers
-Best smartphonecamera (cause of Google camera)
Reasons to get Oneplus 6
- Better display (even with the lower resolution)
- SD 845
- lower price
- Headphone jack
- More RAM
- Probably longer official software support.
(When official Google camera gets released for SD845, i'm not certain the Pixel 2 XL will have the better camera, current ported Google camera for Oneplus 6 is already getting really good)
Is there anyone who has dust in the back camera issue?
It seems this phone has much higher possibilities having this issue. Most of the middle range phones rarely have this issue(but sometimes it does happen)
I was thinking about buying this phone, but there are tons of complaint on Huawei club forum and Baidu tieba about the dust in camera.
Huawei hasn't admitted the issue officially yet. Huawei exchanges the problematic phones with new ones, but the new one still has this problem after days of normal use.
maple333 said:
Is there anyone who has dust in the back camera issue?
It seems this phone has much higher possibilities having this issue. Most of the middle range phones rarely have this issue(but sometimes it does happen)
I was thinking about buying this phone, but there are tons of complaint on Huawei club forum and Baidu tieba about the dust in camera.
Huawei hasn't admitted the issue officially yet. Huawei exchanges the problematic phones with new ones, but the new one still has this problem after days of normal use.
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No issue with mine
I've just watched a video from VoloKin Project claiming he has dust underneath the camera lens. https://youtu.be/AwOHKM0wfiU
I was planning to upgrade from the Note 8 but I'm not sure after watching that video. Has anybody else got that issue?
skromnia said:
I've just watched a video from VoloKin Project claiming he has dust underneath the camera lens. https://youtu.be/AwOHKM0wfiU
I was planning to upgrade from the Note 8 but I'm not sure after watching that video. Has anybody else got that issue?
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I wrote to Volokin on his youtube site. I have Honor Note 10, 6GB and 8 GB. There's is no issue with DUST from both at all!!!
I have spoken to wonda mobile regarding this issue as mine does have some dust there and they spoke with Huawei who said it won't effect the camera . Strange thing is that it does not effect pictures etc .
Mine too has dust under cam lens. but no effect on photos vid.
bark1234 said:
Mine too has dust under cam lens. but no effect on photos vid.
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I have a couple specks in mine, but it's not serious as others. It has no effect on photos whatsoever. :good:
No dust here... Btw its a really awesome phone [emoji1303]
Sendt fra min RVL-AL09 med Tapatalk
Got mine on Wednesday the 19th of September, so 3 days ago and noticing some particles under the glass of the lower camera, which is the secondary camera, so for now, nothing seems affected, but yeah, it seems to be a real problem this phone is awesome, whyyyyy...
No dust on mine.. So far. [emoji1303][emoji1303]
Stumbled yesterday avoiding an old lady. Dropped my phone in the process onto the pavement from a couple of feet.
Ended up with a cracked screen across the top (pretty patterns etc etc) Screen seems still responsive.
Anyway, what surprised me was the damage caused after a pathetic drop. Really thought this phone was a bit more robust. HAd the plastic case on the body a screen protector too. My first ever cracked screen. Gutted.
Costs so far using threads here and elsewhere are £150 ish. With the 7.1 coming out in a few weeks here in the UK should I hang fire and buy a new 7.1?
Just updated to Pie yesterday too.....:silly:
7.1 is far inferior to the 7 plus.
Slower SoC, smaller battery. And pretty much same price.
MatthiasDS said:
7.1 is far inferior to the 7 plus.
Slower SoC, smaller battery. And pretty much same price.
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Looks to me like they have added this display thing and taken away what makes the phone a good phone.
They have wayyyy too many phones out at the moment.
divvykev said:
Looks to me like they have added this display thing and taken away what makes the phone a good phone.
They have wayyyy too many phones out at the moment.
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Well it's actually the successor to the Nokia 7, which wasn't widely available. The 7 Plus will probably get a successor in the 7.1 Plus, which is tipped to get a Snapdragon 710.
divvykev said:
Stumbled yesterday avoiding an old lady. Dropped my phone in the process onto the pavement from a couple of feet.
Ended up with a cracked screen across the top (pretty patterns etc etc) Screen seems still responsive.
Anyway, what surprised me was the damage caused after a pathetic drop. Really thought this phone was a bit more robust. HAd the plastic case on the body a screen protector too. My first ever cracked screen. Gutted.
Costs so far using threads here and elsewhere are £150 ish. With the 7.1 coming out in a few weeks here in the UK should I hang fire and buy a new 7.1?
Just updated to Pie yesterday too.....:silly:
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If you decide to send the phone in for repairs make sure you take a lot of photos of the phone before sending it.
I cracked the screen also and send it to repair using HMD repair service. Below a few thoughts:
Pros:
- collection, repair and delivery was quick - 7 days from collection to delivery back.
Cons:
- Phone came back with a new scratch on the back (about 3mm long) which I am sure was not there before I send it for repair.
- The replacement screen has a very thin scratch which I saw only 2 weeks after the phone was delivered (I was in holidays when it arrived).
First I thought that the screen is not Gorilla Glass, but since the repair (2 months ago) I have no other scratch on the phone. I guess (I am not sure though, just my impression) they are using grade B screens for replacement.
I did not reported to repair center because it is barely visible and because it was 2 weeks after the delivery.
Also because all the hassle to change phones and setup again.
So if the crack is not too bad (my screen was still working also, but was completely shattered on one side) I would recommend to keep using the phone until they release Nokia 10 and put the £150 towards that.
trveller72 said:
If you decide to send the phone in for repairs make sure you take a lot of photos of the phone before sending it.
I cracked the screen also and send it to repair using HMD repair service. Below a few thoughts:
Pros:
- collection, repair and delivery was quick - 7 days from collection to delivery back.
Cons:
- Phone came back with a new scratch on the back (about 3mm long) which I am sure was not there before I send it for repair.
- The replacement screen has a very thin scratch which I saw only 2 weeks after the phone was delivered (I was in holidays when it arrived).
First I thought that the screen is not Gorilla Glass, but since the repair (2 months ago) I have no other scratch on the phone. I guess (I am not sure though, just my impression) they are using grade B screens for replacement.
I did not reported to repair center because it is barely visible and because it was 2 weeks after the delivery.
Also because all the hassle to change phones and setup again.
So if the crack is not too bad (my screen was still working also, but was completely shattered on one side) I would recommend to keep using the phone until they release Nokia 10 and put the £150 towards that.
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Have lost trust in HMD as a setup. The way they have messed up the updates is something and your not the only one who has mentioned this issue with repairs to me. The drop was hardly anything but the damage is quite scary.
May look at Moto 6 next.
divvykev said:
Have lost trust in HMD as a setup. The way they have messed up the updates is something and your not the only one who has mentioned this issue with repairs to me. The drop was hardly anything but the damage is quite scary.
May look at Moto 6 next.
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I do not think it's HMD's fault only.
A friend had to send an S8 plus to have the screen replaced, and same thing happened to him also. I think it's a 'common practice'.
Moto G6 (I asume) is miles away specs vise compared to Nokia 7+ and no Android one.
Bought a new 7 Plus. Sod it. Better the devil you know. Thanks for all guidance and advice folks.
I am planning to buy this phone. And I was looking around. I checked JD(.)com and read the reviews. If you sort by bad reviews first, you can see that majority of them are about the screen. Some have easily scratched screen, chipped, cracked and stuff. And many get dead pixels and random lines and touches. And others are about how slow the system UI is. So I just want to ask you guys who own it about your screen experience. Help me make up my mind.
It's fine like every other phone, the only people who bother to leave reviews are the unlucky few who receive defective units. I bought from Liaow
No problems here not heard any complaints about screen damage or failed pixels, but 8f there were, it would be a dead in arrival replacement or refund.
I bought mine from Wondamobile, good quick no import duty purchase to the UK.