Database Info

[Q] Nexus 5 wipes itself without asking

Hi,
I have a nexus 5 since April 2014, and since then it has wiped itself 3 times without my permission (once in July, and recently in Sept and Oct). Maybe since kitkat upgrade ?
Always the phone was on the table and screen locked with PIN - so this isn't a case of accidentally selecting factory reset.
Also, no remote wipe command was sent.
I discovered the reset while picking up the phone to use it and seeing the famous robot screen with the text "erasing data".
Has anyone encountered this issue and how to prevent it?
Also, does anyone know if once the erasing process starts how to interrupt / reverse it?
This isn't a case of a email hack as I have 2 step verification and remote wipe not possible as the phone was not connected to WiFi or cell data network at the time.
Does anyone know how a factory reset can occur aside from selecting from the menu or remote wipe?
Also phone is stock no root, etc..

Sot73 said:
Hi,
I have a nexus 5 since April 2014, and since then it has wiped itself 3 times without my permission (once in July, and recently in Sept and Oct). Maybe since kitkat upgrade ?
Always the phone was on the table and screen locked with PIN - so this isn't a case of accidentally selecting factory reset.
Also, no remote wipe command was sent.
I discovered the reset while picking up the phone to use it and seeing the famous robot screen with the text "erasing data".
Has anyone encountered this issue and how to prevent it?
Also, does anyone know if once the erasing process starts how to interrupt / reverse it?
This isn't a case of a email hack as I have 2 step verification and remote wipe not possible as the phone was not connected to WiFi or cell data network at the time.
Does anyone know how a factory reset can occur aside from selecting from the menu or remote wipe?
Also phone is stock no root, etc..
Click to expand...
Click to collapse
When you refer to remote wipe, I assume you are referring to Android Device Manager. But there are other apps that could do this, like Cerberus. Do you have any other security apps installed?

Hi,
Yes I'm referring to ADM. The first time it happened I had Mobile Iron installed. The other 2 times I made sure not to install that app. So no security apps at all except maybe exchange email account that probably allows remote wipes, but I viewed the logs on my exchange account for wipes sent and no such command was sent.
Also, I have 2 iOS devices that are on mobile iron and exchange for over a year and no wipes occurred.

[Q] OnePlus Encryption & WiFi won't turn on - HELP!

When I setup my work email via the built-in email app, my company's sync server asked that I give it permission to encrypt the phone and after I gave it permission, it rebooted (it will only allow you to encrypt if the battery is like almost or fully charged), started the encryption on reboot. After the encryption, when it came back up, it asked the pin/password - which I entered - to decrypt the storage.
But the phone came up as brand new - all the apps that were installed on the device were wiped out, it asked for my Google password again to restore the account. But what was strangest of them all was, it came up in a state where WiFi cannot be turned on now While booting it says Turning on WiFi and it gets stuck there, but then I have to press Skip for it to proceed.
I am now stuck with a OnePlus device with an encrypted storage but no WiFi. Anybody run into this situation? If so, how did you resolve this?

sgwd said:
When I setup my work email via the built-in email app, my company's sync server asked that I give it permission to encrypt the phone and after I gave it permission, it rebooted (it will only allow you to encrypt if the battery is like almost or fully charged), started the encryption on reboot. After the encryption, when it came back up, it asked the pin/password - which I entered - to decrypt the storage.
But the phone came up as brand new - all the apps that were installed on the device were wiped out, it asked for my Google password again to restore the account. But what was strangest of them all was, it came up in a state where WiFi cannot be turned on now While booting it says Turning on WiFi and it gets stuck there, but then I have to press Skip for it to proceed.
I am now stuck with a OnePlus device with an encrypted storage but no WiFi. Anybody run into this situation? If so, how did you resolve this?
Click to expand...
Click to collapse
I'm in the exact same boat. Encrypted the phone, reset all data, and now, no wifi.

Same Problem
khaspir said:
I'm in the exact same boat. Encrypted the phone, reset all data, and now, no wifi.
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Click to collapse
I did my encryption today due to the company policy and facing the same wifi problems. Please let me know what the resolution for this?

Same problem here, running latest OTA.

Valme00 said:
Same problem here, running latest OTA.
Click to expand...
Click to collapse
Lost all my data yesterday after trying to encrypt my phone. Formatted /data to restore ext4 and made a clean Reset/Flash.
As all my data was lost anyway, this was the cleanest solution back to a working phone.
I want to have my phone f*cking encrypted. I can tolerate that this is an issue with custom roms made by private fellas in their free time for fun.
But as a company...?! At least removing this point from the menu would have been an option

I had the same issue with work email and my new OnePlus One. Here's how I fixed it:
1. Factory reset the One.
2. When you turn on the phone for the first time, don't set anything up, just go straight into settings and encrypt the phone.
3. After the encryption is complete, you'll have to set up your phone again.
4. Before installing anything else, set up your work email. You'll still be prompted for the security administrator privileges, but when it gets to the point where it would normally demand that you encrypt, it sees that you are already encrypted, and nothing bad happens to your wifi.
I hope this helps, it took me a whole day of fiddling to figure it out.
sgwd said:
When I setup my work email via the built-in email app, my company's sync server asked that I give it permission to encrypt the phone and after I gave it permission, it rebooted (it will only allow you to encrypt if the battery is like almost or fully charged), started the encryption on reboot. After the encryption, when it came back up, it asked the pin/password - which I entered - to decrypt the storage.
But the phone came up as brand new - all the apps that were installed on the device were wiped out, it asked for my Google password again to restore the account. But what was strangest of them all was, it came up in a state where WiFi cannot be turned on now While booting it says Turning on WiFi and it gets stuck there, but then I have to press Skip for it to proceed.
I am now stuck with a OnePlus device with an encrypted storage but no WiFi. Anybody run into this situation? If so, how did you resolve this?
Click to expand...
Click to collapse

Mate 9 factory reset itself without any reason

Hi everyone,
My device hard reset itself without any reason. I was walking outside and listened to a podcast through headphones when suddenly sound stopped. When I pull the phone out of the pocket I saw recovery screen “Low-level factory reset” and after a while, everything I had had on the phone before was just gone. I don’t remember that any other piece of human engineering made me so upset.
So, I didn’t touch my phone and it was offline (data disabled and no wifi around). It had MHA-L29C567B167 firmware and was rooted by this guide and then TWRP was replaced by the standard recovery (which probably made this hard reset possible). I haven’t done anything system related with the phone during last several weeks.
Did anyone else have the same problem? Do you have any ideas why the phone did it?

I had the same reset, when backup password on lockscreen (normally fingerprint) was filled in wrongly about nine times in succession.

Rogue app running as root? *shrug*

So frustrating
I had the same issue sooooo many times... The only way I found to stop this is to remove the password... I do open apps and all whilst the phone in my pocket... But at least it doesn't factory reset!!!!

so it happens after you input incorrect passwords after x amount of times?

Yes. After nine or ten times a wrong password, it did the factory reset. It happened due to a connected Bluetooth keyboard that wasn't turned off with key pressed for a long time by accident.

To prevent this problem​ from happening again I left TWRP flashed to the recovery partition. Now if the system requests recovery to factory reset TWRP will just ignore it.

Also, I found out that having Microsoft Outlook installed makes the problem worse. It reduce the number of incorrect PIN enter attempts. E.g. despite the fact that it displays "You have 4 more attemps" the device tries to factory resset.

I have these hard reset on me 3 times over the last 7 months. And 2 of these times, were happened when I was oversea. All my data are gone after it reset, and what make it worst was that I was oversea, and the 1st restoration process asked for WIFI setup & connection. Common, you are a foreign land on roaming (even with data), they still insist you need a WIFI connection before the restoration can continue.... a very frustrated experience especially you are oversea, and it happened to me twice with the most recent case - 2 days ago.... So, how do I activate TWRP?

Mobile data problem after updating to Oreo

Hi,
I have my Honor 8 since January, it's FRD-L09 model. Recently I have updated to Oreo (FRD-L09C432B521) via HiSuite (of course did a factory reset after the update). The system works just fine except cellular data. More precisely, it's about turning it off. When I turn on the data there's a stable connection to LTE and everything is ok, but when I turn it off phone goes crazy. The device starts to heat up, all system apps (e.g. Settings, Contacts, Messages) are crashing. Sometimes there's also problem with touch - phone recognizes it just fine, but it doesn't respond, e.g. when I touch "back" or "home" button in the navbar there's an animation, but nothing happens. The phone also randomly resets. The only thing that helps is forced restart (holding the power button for more than 10 sec).
All this things happen ONLY AFTER turning off mobile data, so it basically comes to restarting my phone every time I turn off cellular data.
Did anyone have a similar problem? Is there any solution except rolling back to Nougat? Thanks in advance for your help, people

MichaB. said:
Hi,
I have my Honor 8 since January, it's FRD-L09 model. Recently I have updated to Oreo (FRD-L09C432B521) via HiSuite (of course did a factory reset after the update). The system works just fine except cellular data. More precisely, it's about turning it off. When I turn on the data there's a stable connection to LTE and everything is ok, but when I turn it off phone goes crazy. The device starts to heat up, all system apps (e.g. Settings, Contacts, Messages) are crashing. Sometimes there's also problem with touch - phone recognizes it just fine, but it doesn't respond, e.g. when I touch "back" or "home" button in the navbar there's an animation, but nothing happens. The phone also randomly resets. The only thing that helps is forced restart (holding the power button for more than 10 sec).
All this things happen ONLY AFTER turning off mobile data, so it basically comes to restarting my phone every time I turn off cellular data.
Did anyone have a similar problem? Is there any solution except rolling back to Nougat? Thanks in advance for your help, people
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Click to collapse
That's really strange, mine works perfectly even after Oreo without a factory reset. You should try another factory reset or a rollback to Nougat and then update to Oreo again (Maybe something went wrong when you update, but I'm not really sure).

Kiruke said:
That's really strange, mine works perfectly even after Oreo without a factory reset. You should try another factory reset or a rollback to Nougat and then update to Oreo again (Maybe something went wrong when you update, but I'm not really sure).
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Probably that's the only thing I can do since it looks like no one ever had such a weird problem Thanks for your time anyway, I'll try to do as you advice and write here if it helped.

Factory reset is mandatory, as far as I'm concerned, when doing a major update. Battery and general stability usually improves.

zinko_pt said:
Factory reset is mandatory, as far as I'm concerned, when doing a major update. Battery and general stability usually improves.
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Click to collapse
I did one after the update. Then the problem ocurred, so I did another (this time I wiped data & cache through recovery) as Kiruke adviced. Didn't help. The problem is present even when the device is clean. I also downloaded the last system version through eRecovery (unfortunately it seems in my country, Poland, Android 7 is no longer available because it downloaded B521), also didn't work. I tried resetting network settings, no luck. I contacted with Huawei support and it seems the only solution is to wait for some another update.

MichaB. said:
I did one after the update. Then the problem ocurred, so I did another (this time I wiped data & cache through recovery) as Kiruke adviced. Didn't help. The problem is present even when the device is clean. I also downloaded the last system version through eRecovery (unfortunately it seems in my country, Poland, Android 7 is no longer available because it downloaded B521), also didn't work. I tried resetting network settings, no luck. I contacted with Huawei support and it seems the only solution is to wait for some another update.
Click to expand...
Click to collapse
Have you tried to downgrade to some other version, going full stock and start the updating process over again?
Or even flash a OpenKirin ROM to see if the issue remains...?
Never came across this situation in all the devices and ROMs I've used.

EVPAD 5 won't connect to the internet after factory reset.

My EV PAD 5 was acting up giving me an error 708 which didn't allow me to watch anything, so i factory reset it.
However after factory resetting it and logging into the wifi, which did connect, i was unable to actually use the internet.
If i press 6868 on the remote it tells me ''error 1004'', and if i go on google to go to 6868hx, it tells me ''you're offline/not connected to the internet''.
But the thing is, i did connect to the wifi and when i go to settings, the wifi does show up as connected and my wifi works, so what can i do at this moment?
Would appreciate the advice. Thanks!

Look inside here:
How to Fix Android Not Connecting to Internet After Factory Reset
A factory reset is an excellent way to clean your phone from junk files and fix all the glitches. But sometimes, after a factory reset, you may experience
www.hongkiat.com

xXx yYy said:
Look inside here:
How to Fix Android Not Connecting to Internet After Factory Reset
A factory reset is an excellent way to clean your phone from junk files and fix all the glitches. But sometimes, after a factory reset, you may experience
www.hongkiat.com
Click to expand...
Click to collapse
What does an android phone have to do with an EVPAD?