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Tell Samsung yourself that GPS is worthless - www.galaxyshelp.com

Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.

ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
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I must have gotten a bad agent, cause she told me there was no patch or fix (at least at the time), and she told me to try everything I've already done. *Sigh* I think I just have bad luck when talking to people online or over the phone.

How will annoying them get it done faster? The help agent isn't going to tell the software engineers to work faster.

caelestis2 said:
How will annoying them get it done faster? The help agent isn't going to tell the software engineers to work faster.
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Most help lines mark down the general reason for a call. Later the stats are compiled to determine trends. If gps ranks high someone will probably notice and decide it is important.

yup!
Anyway I don't have a big issue with the gps. Just wait 60 seconds and it's good ( in Los Angeles, suburban areas. )

k2snowboards88 said:
Most help lines mark down the general reason for a call. Later the stats are compiled to determine trends. If gps ranks high someone will probably notice and decide it is important.
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This is how we do it at Sprint.
Sent from my Samsung Galaxy S

I have no gps issues after changing the settings.
Sent from my SAMSUNG-SGH-I897 using XDA App

ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
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Click to collapse
Any chance you can provide the link. Do a search on Google and all kind of stuff comes up.

ewingr said:
Any chance you can provide the link. Do a search on Google and all kind of stuff comes up.
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Uh...it's in the title of the thread

Emailed them and sent them links to all forums that discusses GPS issues.

Got on galaxyshelp.com and talked to a rep. The second I mentioned GPS he gave me a phone number to call and said that higher up reps would have to discuss the issue with me. I'll try calling sometime this weekend and see what I can find out.

zorphnog said:
Uh...it's in the title of the thread
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Sorry. Didn't notice. I'm accustomed to people putting clickable links to use.

While you are at it, tell them you want them to fix the IO glitch, add some more audio codecs, fix the fm radio, and optimize touchwiz for the next patch.

ewingr said:
Sorry. Didn't notice. I'm accustomed to people putting clickable links to use.
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http://www.galaxyshelp.com/

ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
Click to expand...
Click to collapse
wow i said this about a couple of days ago in a diff post and no one replied

This is the email I received from them:
Thank you for your inquiry. We understand your distress concerning the GPS feature of your Samsung Captivate. We recommend obtaining the initial lock while outdoors in clear view of the sky.
You can also try this steps:
You must select Settings > Location and security > Use wireless networks or Use GPS satellites.
Regarding your concern on the GPS capabilities of your phone, Samsung Mobile is aware that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations. We are diligently evaluating the situation and will provide an update as soon as possible.
We are committed to your satisfaction and would like to assist you in finding a resolution to this issue. We invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, Central Standard Time. You will be transferred to a high level of support regarding your GPS problem on the phone.
Again, we do apologize for any inconvenience this may cause you. Thank you for your continued interest in Samsung products. We hope that your future dealings with Samsung are much more enjoyable.
It is our hope that you will allow us another opportunity to serve you.
Sincerely,
Technical Support
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Not keeping my hopes up since this just could be a uniformed message.

Samsung must suck at gps it was broken on the moment
My friend has Samsung from uscellular and now galaxy that's 3 diff models with Android from Samsung that I know of gps being broken out of box
Sent from my PC36100 using XDA App

jhego said:
This is the email I received from them:
Not keeping my hopes up since this just could be a uniformed message.
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I got the same message so that is their current canned response.

I think I'm gonna jump ship.

So I came across my best buy receipt for my gear s2 classic. It was $380 something bucks. I began to ask myself what value I got from it I hoped for.
1) My first use case i was really looking forward to was samsung pay. But it was delayed and there is no word from samsung about its release. Im beginning to wonder if the gear s2 community will ever use it. This is a HUGE shame on samsung currently IMO.
2) I am a previous user of the gear s. I was certain the galaxy store was to offer a substantial increase in useful apps with the gear s2. There was no way to check since theres no website to browse (only in-app with gear onboarded, scumbaggish samsung). Anyways I browse the appstore every week and nothing ever happens. Its pitiful everybody is so excited for uber. One app I was certain would be available is for the Nest thermostat. Its the perfect user interface! Nope. I best thing ive seen so far is the hue app. Cheers to the dev. The gear s2 dev community needs clones of him. But overall our app selection is outrageously pathetic. I don't see it getting much better soon.
3) Why do I have to use s voice? C'mon. Samsung cant be this pretentious. Let me use google. I also thought there'd be a more seamless integration with google now. Nope. Oh yeah, ever wonder why you cant use voice to text on 3rd party apps? Because samsung locked out that ability.
I have a very good feeling that developing for the tizen smartwatch platform is an upsettingly dreadful experience. I say this because i spent four hours on a Saturday trying to get the development environment setup on OSX. I couldn't even get any sample projects to load. This trickles through. For example I really wanted to have xClock -Agent as my daily watchface but I couldn't condone it. Its affiliated android app caused alarming battery drain - and the app developer does not care one bit to correct the malbehavior. But then i ask myself why doesn't the core gear services provide an api for location so this problem wouldn't even occur? Why not for everything else? Why no S voice or be able to use any sort for speech to text for an app? I need an add on app mostly for the dumbest things. This sucks a lot.
As a product owner myself of two development teams I have been on a desperate search for the product owners of the gear s2 platform and express my concerns on that level. All leads Ive found on linkedin did not reply to my attempts at reaching out. Maybe no product owners exist, because things should not be this bad.
Anyways I would love to love this watch. The industrial design encompasses a wonderful human interface. But I don't love it because it has no soul (useable software). I hope things change. But I'm probably going back to the pebble time.

Okay.

K!

2. Google now won't happen. It is not Samsung's fault. Google does not open the access and I believe they won't. Why would they open it for competitors?
I agree with you on the app development part though. Setting up the development environment is not a trouble for me but dealing with the lack of documents, bugs in the IDE, Samsung review team and their servers are really nightmare.
Occasionally, I came across this reviewer who does not read my instruction for testing app and she rejects my apps very often. I just re-submitted one of my app for review hours ago. Another app got rejected a month ago for the third times and the problems were also their fault. I don't even bother submit it back.
Samsung servers or their Gear app store is very very unstable. Way back in the days of the Gear 2, I already saw the cannot install WO WO issue. It still exists and occur very often for customers. I receive at least 3 emails about downloading problems a day and sometimes I get 1 star rating for problems that I cannot solve.
These are just some notable issues.
So yeah, new devs won't develop apps anymore if they face similar problems. These days, I only see new watch faces submitted using the designer tool. Hardly anyone writes apps

Yeah, I agree with everything -- and just dropped dime to get a Verizon classic 3G to replace my current sport 3G.
Why? I need the 3G.
As soon as cell capabilities are offered on AW, and nothing improves on the Gear side with the issues listed (I'm a developer that walked away from development on the Gear because of the hassle), I'm gone too.

So sad, this is the second time Samsung has lured me into their watch with bad apps. Kept watch too long to take back but would if I could. I have bought numerous Samsung products and they always just move on to the "next big thing" without looking back..

Rsmin said:
So sad, this is the second time Samsung has lured me into their watch with bad apps. Kept watch too long to take back but would if I could. I have bought numerous Samsung products and they always just move on to the "next big thing" without looking back..
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Same here.. I've had s2 classic few days and is been a pain in "A"
When it disconnects I have to reboot phone and watch ... so few apps to use app store is barren
such a shame as its a lovely looking device
I'll give it to the weekend then off it goes back to Amazon if it doesn't settle down

I'm not doing too bad but my requirements aren't huge and there are things the phone is better for. I'd love to use Google - but its not an android watch and i knew that going in. I get my emails, texts, my alarm works well enough, I can answer texts with voice, my appointments and Google Reminders work. I'm pretty happy! Wish it was waterproof. Wish the alarm was stronger. But still, I'm satisfied. At least until the next big thing... I AM a gadget whore.

Svoice - Math and other things

The Svoice on my watch doesn't seem to try solving math problems but rather does a search for it. Such as when i asked it "what is 2+2?" it will come back to me with search results describing the two plus two poker strategy.. Also if i ask "who is the president?" it will come back to me with search results describing the definition and role of the president. any ideas? is this working as intended on the watch? i know on the phone app for svoice it does math and answers questions normally.

Same here on my S3, SVoice must be dumbed down on the watch.
Sent from my SM-G935V using Tapatalk

Hehe, it's pretty quirky. I asked it for the weather and it told me the conditions and when I said thank you I got "Thank you to you".
Sent from my SM-T530NU using Tapatalk

Smartwatch research: Samsung users needed!

Hi everybody!
First off, thank you to Mike Channon for approving this post.
My name is Sam Penny and I'm conducting research with the University of Manchester. I'm looking at the attributes of smartwatches that users consider to be most important. We're hoping the research will help smartwatch companies to refine their products!
If you own a smartwatch and you could give 5 - 10 minutes of your time to do this questionnaire, I would be very grateful! You access the survey here: https://goo.gl/NMMsze
Most of our respondents are currently Apple Watch users. So anybody with a Samsung Gear that's willing to contribute would be making a big impact!
I'm also giving away some Amazon giftcards as a thank you, if anybody likes giftcards
If you have any questions, don't hesitate to send me a message.
Thanks in advanced, and have a great day!
Sam

Just finished the survey. I currently own a Huawei watch and should have a refurbished gear s2 classic in the next day or two.

Hi Vicvon!
Thanks a lot for going through my survey.
I really should add an option for if people own more than one smartwatch! Thanks for the heads up!

SamPenny said:
Hi Vicvon!
Thanks a lot for going through my survey.
I really should add an option for if people own more than one smartwatch! Thanks for the heads up!
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Yes, I have several but responded using my gear s3

Samsung Gear s2 Classic uses a proprietary cradle to program with, so unfortunately it's impossible to get inside the watch save for screen and buttons (that I am aware of).

Completed...

Drunkula said:
Completed...
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Thanks everybody! The survey will be open for a few weeks so if you know anybody that you think would like to contribute towards the research then feel free to share the link.
Like I said, if anybody has any questions send me a message any time.

Done.
Now that I think about it, if like to have seen some questions on why users have a smart watch.
Mine is the s2 3g. I bought it not for the fun of a smart watch, but for the safety and convenience of having a phone on me at all times. Instead of buying a phone for our kids so we can keep in touch, I've thought how much better and cheaper a watch is.
Anyway. Sorry for the digression.

merlin66676 said:
Done.
Now that I think about it, if like to have seen some questions on why users have a smart watch.
Mine is the s2 3g. I bought it not for the fun of a smart watch, but for the safety and convenience of having a phone on me at all times. Instead of buying a phone for our kids so we can keep in touch, I've thought how much better and cheaper a watch is.
Anyway. Sorry for the digression.
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Hey Merlin!
Digressions are great because they feed thinking! Especially from somebody that clearly has experience with smartwatches.
I'm testing a sort of older theory in a new context – which may mean some of the questions are not 100% spot on for smartwatches, which is a limitation of my research.
Safety is an interesting issue, and definitely something I'll look into.
Thanks again to everybody that completed the survey. The response from everyone has been awesome.

Just finished the survey.

Done
Currently i use the Gear S2, dont like very much tizen but i like the idea of using a smartwatch as a shadow of my phone, or even replace my phone in event of an emergency

Finished and thanks for the interest. I would suggest questions about reasons for and benefits of usage - check email, health device, etc. For example I first bought a smart watch because I am hard of hearing and was missing work emails. Now Im retired and its more of an emotional thing as I like the technology and I use it to track my workout. Also a question about what more is wanted, say longer battery life or better waterproofing. Just a suggestion.

Finished survey. Was expecting questions about most used functions, what are actual perceived benefits, etc, Found the survey pretty generic and wonder what the objectives related to survey are.

Hi guys! Sorry for the delay... it seems the XDA emails have been going to my spam folder
rogerperk said:
Finished and thanks for the interest. I would suggest questions about reasons for and benefits of usage - check email, health device, etc. For example I first bought a smart watch because I am hard of hearing and was missing work emails. Now Im retired and its more of an emotional thing as I like the technology and I use it to track my workout. Also a question about what more is wanted, say longer battery life or better waterproofing. Just a suggestion.
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Thanks for feedback Roger. A few people have suggested looking into benefits such as health apps. This is a really interesting area and might make up my next paper!
OnnoJ said:
Finished survey. Was expecting questions about most used functions, what are actual perceived benefits, etc, Found the survey pretty generic and wonder what the objectives related to survey are.
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Hey OnnoJ. I'm testing a specific 'technology acceptance' model called UTAUT2. It's the universal theory for the acceptance and use of technology, 2!
You can find the paper here: http://s3.amazonaws.com/academia.ed...e=Unified_theory_of_acceptance_and_use_of.pdf
I've mentioned before, it doesn't get into the specifics of smartwatches. It is a very general overview. However, it's never been done in a smartwatch context before – which is why I wanted to test it.

Survey was completed

Done.

Did the survey. Glad you mentioned the model you are testing. I have the S2 Classic and for me it's a useful tool not particularly fun or entertaining. I can keep my phone on silent, track health and...tell time! Now that I'm using android pay I don't use it for loyalty cards like I used to.
Sent from my SM-T820 using Tapatalk

Question Blood Pressure on Huewei Watch D but not in Galaxy 4

How is it possible that Huewie just announced their next watch got FDA approval for a med device and thus their latest watch will have a functioning blood pressure feature....... but Samsung has yet to get FDA approval on their Galaxy 3/4. Just crazy. Why didn't Samsung get approval prior to selling te darn product

bergerak said:
How is it possible that Huewie just announced their next watch got FDA approval for a med device and thus their latest watch will have a functioning blood pressure feature....... but Samsung has yet to get FDA approval on their Galaxy 3/4. Just crazy. Why didn't Samsung get approval prior to selling te darn product
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Good question if we get an answer, then it should be quite the interesting explaination!

It's a bit fishy if you ask me.... Samsung need to update its users..

Ok, just read am article describing the functionality of the Huawei D. Apparently it needs some sort of attachment that is inserted in the watch band and it inflates. Kinda mimics a cuff unit. The results are synced to an app It also mentions the method is not yet approved. Knowing this I would not want such a feature. I would want the watch itself to do the reading with no need to attach anything else