my Sister in laws dad died 2 weeks ago. he had a Note 20 ultra. my sis in law doesnt know the password to the device. remote unlock was not enabled either, i tried it via hia samsung account. is there any other way of salvaging the data on the phone via rooting or adb commands? he wasnt very tech savvy so nothing was backed up to the cloud, otherwise we'd have reset it already.
Contact Samsung support. They will be able to help once ownership is verified
Unfortunately this is a heavy gray area on xda. You won't get much more help than what you already did. ANy method will wipe the device. But if you can prove ownership and such death certificates samsung should help
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Over the last couple of years, I have learned how to root a NookColor and flashed several ROMs with the help of this exceptional forum. I got a Verizon Samsung Galaxy S III 4GLTE last week and I now want to do the same thing with this phone, using Dirty Unicorns' ROM. My question is this, I signed a two-year contract for this phone and do I understand it correctly that if I successfully root this phone that I can still use my phone with Verizon without getting into trouble with them? Can I use my rooted phone for calls and other typical smartphone uses without them detecting that it has been rooted? It is my property, isn't it? Am I free to do this, aware of the possible consequence only that if the rooting goes unsuccessfully and I have somehow destroyed my phone in the process that I have only voided the terms of replacement via their warranty and must provide my own phone if I wish to fulfill the two-year contract?
I am excited at the prospect of unlocking the full potential of android in a rooted device rather than relying on the extremely limited and narrow usage of this device as it now is.
Thank you to all of you wonderful people who enthusiastically provide your expertise and generously share your work with those of us who only recently became aware of these opportunities to expand the functionality of these devices!
Yes to all the above.
Sent from my SCH-I535 using Tapatalk 4
Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.
Well aside from the fact you're posting about an S7 Edge in the regular S7 forums I'm not sure what to tell you. Are there an T-Mobile stores close to you? If so try taking it to them and see if they can help. If you have any documentation from Samsung saying it's a T-Mobile phone take that with you.
oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.
bingo500 said:
oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.
Click to expand...
Click to collapse
I have the same question for S7.. have you been able to find a solution?
Sent from my SM-G930T using Tapatalk
I'm having the same problem I 've been trying to get my phone unlocked and neither tmobile or Samsung can get it unlocked for over a month now. Samsung refuse to take the phone back so is tmobile ( tmobile said that the phone is not a T-Mobile phone because the IMEI number is not in thier system)
So what I told T-Mobile is I used a link sent by T-Mobile to do the exchange so if something wrong with the phone that's their fault so then I got transferred to an account specialist and filed a warranty exchange . And today I got text message from T-Mobile that says my new phone ;Your order #xxxxxxxx for SAM G935T GS7 EDGE 32G GLD EXCH has shipped! We'll send you a notification when your device is ready for pickup.
bingo500 said:
Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.
Click to expand...
Click to collapse
thanks guys,
me personally i wasn't able to make any progress. t-mobile customer service is not helping at all.
i did get an OTA t-mobile update in the meantime though lol.
will try the warranty exchange trick. problem is i am not in the US right now.
For the warranty exchange tell them to send it to ur home address not the store. Coz mine got sent to the store I went to pick it up the store couldn't give it to me coz once again the imei number is not registered as a tmobile device. So the store manager told me if I have a Twitter account to look for tmobile on Twitter and keep twitting about it . I spoke with representative and she said she knows about my issue and within 72 hours it will be fixed . The next day I reset my phone thru the recovery mode ( power button volume up home button) after the phone booted I set it up , I revive an OTA update which is "weird" and then after the update i tried the unlock app on the phone and BAM ! The is permanently unlocked .
Hi,
My wife changed her lock screen pattern, and forgot it, she does not want to lose her data, phone has not been rooted, not linked to a samsung account. Any suggestions on ways to bypass / resolve this issue, This is NOT a stolen phone. Spent hours on phone with tech support at verizon and samsung and they were unable to help.
Thanks,
Mendy
Hey guys, 100% honest I bought an S8 yesterday at a yard sale, for $5!! (US, Sprint, SM-G95OU). I thought holy crap that guy had no idea what he was selling! Got into recovery mode, factory reset, however when booting back into the OS I'm running into the problem where it still needs the original owners Google account to continue. I swear to God I purchased this phone at a yard sale it is not stolen, can you guys help me surpass this issue? I've never had a Samsung device before and as I understand the procedures are different in terms of working with the bootloader and whatnot, I've heard of Odin but I'm not sure if it can help in the situation. I'll worry about carrier unlocking later, I just kind of want to be able to use it as a computer, not a cellphone. However I cannot get into the launcher until inputting a Google account, any help?
Long story short, I lost my iphone 3 months ago in the dunes, then I shattered my backup S8+ screen yesterday. My brother gave me his backup phone that one of his friends borrowed. The person who was borrowing it has moved and has been pretty much MIA. The Samsung S8 doesn't recognize my brothers original gmail account he used when he purchased the phone. What are my options? Can I go to tmobile? I have tried every work around I could find. I've even tried using Odin to put a custom rom on it, which I don't think worked because I'm not sure how to enable debug mode with the phone being locked.
Called tmobile and they told me they can't do anything, even if I provide receipt of purchase on the phone. Can I contact samsung or something?
Contacted samsung and provided the receipt/proof of purchase. They stated they don't have the tools to unlock the FRP. They gave me the number for a facility that is capable of doing it. I have an appointment Monday to have the phone unlocked. They said it can take up to two hours, sometimes they aren't able to get through them. Will update how it goes.