Hi All,
I am wondering if you can help me troubleshoot my Samsung Galaxy S7. I am open to any suggestion, even installing non-stock firmware or any other ideas you may have.
I bought the phone (on contract) around 5 months ago, For nearly 3 months now the phone has been freezing 5 - 6 times a day, restarting 2 or 3 times a day. It works for a little while, maybe a week after a factory reset. So my brain is telling me its a software issue as a hardware issue would surely be there from the first minute it reinstalls?
There is nothing obvious as to when it freezes, mostly when loading an app, So I imagine some corrupt kernel call. I would have thought a factory reset would have fixed this though but I guess its just reinstalling the same software and if this is corrupt.
Anyway, my provider in the UK or Samsung are not providing me with any suitable options other than we will "repair" it but will not RMA it and you will be without a phone for 2 months or so. well, this is just not good enough to me as when you pay £600 for a device (which even though I havnt paid as of yet, I am contracted to pay) You dont expect it to break after 2 months. Legally all they have to do is offer a "repair". I just know this is going to be more pain than its worth.
If anyone can help me at all with any possible solution, third party firmware to try and what steps I would need. I would appreciate any help.
Phone: Samsung Galaxy S7 32GB
Model: SM-G930F
Android: 6.0.1
Kernel: 3.18.14-9113173
I don't know buddy, I would wipe the phone clean, install the newest nougat beta and maybe install only a bunch of apps a day and see when you start having problems, maybe one of them is the cause. But that honestly sounds like a hardware issue. I hope this somewhat helps. Good luck
Same problem here. Its a faulty battery and/or power circuity. There is no software fix for that. Thats why it hangs or reboots while opening apps - that needs more amps to be drawn from the battery. Like loading thumbnails in gallery and so on.
TasEsmuEs said:
Same problem here. Its a faulty battery and/or power circuity. There is no software fix for that. Thats why it hangs or reboots while opening apps - that needs more amps to be drawn from the battery. Like loading thumbnails in gallery and so on.
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Thanks for both replies.
I have tried to reset, still happening, cant install nougat as it freezes as soon as odin recognises it.
I guess I have no choice but to send it to them, I just know I will have problems now for months.
Hi all,
I'm shouting out just to see if anyone has experienced GPS symptoms like mine.
I installed the Nougat update (via LG UP I think). I then even hard reset once Nougat was installed.
Now when I use GPS in driving apps like Maps or Waze, it loses the gps lock and searches for location quite frequently.
I even downloaded the GPS Status app and did a cold start and refreshed my agps data etc...
I'm pretty sure I had no issues before the upgrade (but I also recently went on a long road trip whereas I don't normally drive which could have accentuated the dormant issue) so was just curious if this has happened to anyone else?
I'm familiar with some hardware G5 GPS issues so before I contact Verizon or LG I figured I would just see if anyone has had any post Nougat GPS issues.
Thanks,
T
I have the same issue. It is very annoying. Hopefully they sort this out.
Strange, could possibly be a coincidence and is the hardware failure finally setting in, but the timing sounds a bit suspicious..
Yes, I've got the same thing since the nougat update along with a host of other problems that I'll bring up in another thread. Ok, I'll touch on them here, but start a new thread rather than thread-Jack. Since the nougat update I have four noticeable problems, the NAV issue being one of them. Two other minor annoyances and one big one. When I plug in a fast charger, oem or not (I have several), I frequently get TWO notifications, one that says slow charge and one that may say charge, or fast charge. If I unplug and replug, everything is fine. I've also been getting ghost images when I change screens. Also, my multitude of Bluetooth headsets (mostly LG) have become unusable for phone calls. Fine for streaming audio, but unuseable for calls. All these problems started after the nougat update. I did a factory reset with no change. Verizon is going to send me a new phone. If it's not on nougat, I'm NOT going to update it! I was very happy with my phone until I got the update, now I'm just frustrated. When Google/LG/Verizon fix the bugs, then I'll update! Right now I'm just aggravated with the whole thing.
D Dave
my also having same problem ....
fyi, I ended up contacting Verizon and they eventually escalated me to tier 2 and the tier 2 guy said it was a rare known issue to have a hardware gps issue and he said to swap the unit. Since I wasn't under warranty with them I contacted LG and will send it in to them.
..same issue
@up
What does "swap the unit" means?
Wysłane z mojego LG-H850 przy użyciu Tapatalka
@MARCIN2M - It means they were willing to send me a new phone in exchange for the old phone.
Update... I got my phone back from the LG repair center. It's the same phone I sent them (same serial number). On the very sparse notes that came in the box, it said they re-flashed the memory. I don't know exactly what was meant by that. GPS seems to work now.
tahlsr said:
@MARCIN2M - It means they were willing to send me a new phone in exchange for the old phone.
Update... I got my phone back from the LG repair center. It's the same phone I sent them (same serial number). On the very sparse notes that came in the box, it said they re-flashed the memory. I don't know exactly what was meant by that. GPS seems to work now.
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Hi, were you able to find out what flashing your phone means?
Sorry tase25, I'm not sure. My gps is still working great even today.
Well this really sucks. I've been telling people for a long time that my G5 has been the best phone I've ever had...a true powerhouse. Then came the Nougat update. Since then it's been nothing but problems. I called Verizon, LG (useless), and Google. All said 'try a factory data reset, that should fix everything'. Yeah, right. So after the Ohhhhhhh-so-painful FDR, I still have all the same problems. When plugging in the oem or third party fast chargers (I have two of each), the notifications will simultaneously say "slow charging" and either "charging" or "fast charging" at the same time. Unplugging and reconnecting will fix it every time. Also, I'm getting ghost images when changing screens...I can still see a shadow of the previous screen which eventually fades away. These are both just minor annoyances, but still weren't there before. But also, my NAV appears to have a hard time keeping track of where I am. More annoying. But the biggie is that I can no longer use any of my many Bluetooth headsets for phone calls. You just can't have a Bluetooth conversation anymore. Streaming audio is fine. But calls aren't doable. That's a problem. Since I already tried an FDR to no avail, Verizon is going to send me a new phone. All I can say is if it comes with Marshmallow, I'm leaving it that way. Any benefits that Nougat brought are far outweighed by the problems. I'll wait until they fix it, maybe then. Anybody else been so plagued by this update?
D Dave
I have the same problem.. I have to charge and re-start the phone to make the phone "charging" otherwise it is intermittently connected and disconnected.. I've done factory reset and didn't work out also.. I guess getting a new replacement from T-mobile is the option here.
I got the new phone that Verizon overnighted to me and got it all set up. It thankfully came loaded with marshmallow and is working fine, but keeps prompting me to install Nougat. I'm going to keep postponing the update for now to give them a chance to work the bugs out. Is there anybody out there who has installed the update on their Verizon G5 without any problems after?
I have the charging issue as well and it started with 7.0.
You should report it. They won't fix something if only a couple people report the problem. They sent me a new phone and I've managed to defer the 7.0 update for over a week now. It prompts me everyday, but I just say later! I'll wait awhile to see if they fix it. The unbearable Bluetooth call quality was just totally unacceptable.
Nougat?
My G5 is still on Marshmallow, and does not see that there is any update to Nougat available. So what are you all talking about?
What carrier are you with? I'm on Verizon, so maybe not all carriers have it yet. Or maybe you're one of the lucky ones who wasn't randomly chosen to be a guinea pig and find all the bugs and glitches. ☺
I'm on Verizon.
This is a Verizon LG G5 forum. Are those posting here WRT Nougat posting in the wrong place?
Dangerous Dave said:
Is there anybody out there who has installed the update on their Verizon G5 without any problems after?
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Me, totally problem free. No problems of any kind but it did fix one bug, I had an app that wouldn't run in Marshmallow and it's back working normally again with Nougat, who knows why?
jpradley said:
I'm on Verizon.
This is a Verizon LG G5 forum. Are those posting here WRT Nougat posting in the wrong place?
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Try to keep up.
I have the G5 on Verizon and am fully updated. The only problem I've had is with storage space. 85% full and I'm lagging frequently. I've deleted as much as I can, to no avail. I can't seem to get anything successfully moved to the SD card, so I'm not sure of its purpose.
I´ve got exactly the same problems and more.... What did you do to fix them in the meantime?
To add another problem, my fingerscanner isn't working 9 out of 10 times.
It became an annoying piece of ****! Please help to get my awesome phone back.
Greetz from the Netherlands
I've had other bluetooth issues... I have to restart bluetooth nearly every day to get it to connect to my devices, it's as if the bluetooth apk is hanging up in the background.
That said... My phone updated to 27A this morning, so I guess I'll find out in the next few days if I have the same problem, lol
Well the 27A update must literally be ONLY the security patch. It didn't fix the bluetooth issues...
Seriously this update has been the worst. I too am experiencing the power cable issue. I'd say 7 out of 10 times it tells me it's slow charging. Simply reseating the cable fixes it every time. The most frustrating part for me is Facebook and Twitter. With the first Nougat update the Facebook app began to bug out. At least once a day it randomly crashes, even when i'm not actively on it, and begins a crash loop that won't stop until I restart the phone. that usually fixes it. I'd say every other week I've had to straight up re-install the FB app to fix the crash loop. and now after the recent update that was pushed the twitter app keeps failing to load some images. Most tweeted images show up fine but profile/banner images will not. Again fixed with a restart. This is really quite frustrating. I don't understand what they did to break Nougat so badly. My friends Pixel hasn't had any of these issues. I'm getting so fed up with my G5. I love it but it just so damn locked down and now this. It really makes me wary of getting another LG phone
Well, it's been over three months since I started this thread. The problems after the Nougat update were just unacceptable, so Verizon sent me a new phone loaded with Marshmallow. I've been deferring the update every day for three months. Last night I accidentally tapped the wrong spot on my screen and it installed the damn Nougat update. I've had the update less than 24 hours now, so haven't tried everything. But I can tell you they haven't fixed the problem with the slow charge/fast charge, as it came back IMMEDIATELY after the update. I called Verizon today to ask why the hell LG couldn't fix that issue in three months time! Verizon called LG for me and inquired if there was a fix. LG said if I send the phone back to them, they'll fix the corrupted files and send it back to me. Really?!? Both my G5s experienced the same problem immediately after the update and they couldn't fix the issue in the download in three months time? Douchebags. Now I have to decide which is a bigger pain in the a$$, having to unplug and replug my phone every time I want to charge it...you know...until I get a new phone, or format it, send it back to them for however many weeks it takes them to (theoretically) fix it, and rebuild it when I get it back. Why, oh why, wouldn't they implement the fix they already have, instead of pushing out flawed software, then making me send my phone in to them to fix. Grrrrrrrr!
Dangerous Dave said:
Now I have to decide which is a bigger pain in the a$$, having to unplug and replug my phone every time I want to charge it...you know...until I get a new phone, or format it, send it back to them for however many weeks it takes them to (theoretically) fix it, and rebuild it when I get it back. Why, oh why, wouldn't they implement the fix they already have, instead of pushing out flawed software, then making me send my phone in to them to fix. Grrrrrrrr!
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Unfortunately don't have anything helpful for you, other than to say, you're not alone, and I similarly got sufficiently pissed with this bug today to see if there was a solution yet.
Pretty sure you answered your own question though: they don't actually have a fix because LG has likely stopped developing new releases for the G5 in anticipation of the G6 release. They want you to send it back to them for the "fix" because it's a pain in the ass and transfers the opportunity cost onto you, which hopefully (in their eyes) means they can do absolutely nothing.
I'm just.... beyond frustrated with this ****ing phone. I really wish that I would have limped by on my old HTC M8 until the V20 came out, even with its barely-chargeable battery. At this rate, I would have been better off with a pixel or internal-battery phone for that matter. There is just seemingly no end of software and hardware issues with this phone, and LG's piss-poor customer service gives you almost no recourse for any of them
Hi. G5 VS987 Owner here with a build date of 10/2016 so I've managed to survive the bootloop issues that plagued a great number of us thus far.
My theory is: LG has no clue on how to push an OTA update.
My question(s) are: How many of you updated with the OTA?
And how many updated via LG Bridge or some other flashable method?
I'm wondering what if any difference knowing this makes because while this phone has honestly been the best/fastest/bug free phone I've ever used...the update nagscreen has me wanting to choke the [email protected]!%# out of it. It just won't go away.
I really wanted the Note 7 before they blew up...What to do guys?
---------- Post added at 02:43 AM ---------- Previous post was at 02:41 AM ----------
Another thing...is there a way to flash back to MM if this update really goes south?
I updated to Nougat OTA with no problems except the power cord which I fixed.
Here's how I did it:
DISCLAIMER! I KNOW this has nothing to do with the problem and cannot possibly fix it but... it did fix it for me so give it a try, OK?
1. When you get the slow charging message look at the power cord, turn it around and plug it in the other way, see if that helps. Once you've determined that plugging the power cord in one way reduces the frequency of the error just keep on doing it that way and in a couple of days the problem will be gone!
I know, I know, but try it, what can it hurt?
Well, interesting update here. Verizon said I could send it back to LG to have corrupt files replaced. I decided that neither option, living with the problem or shipping the phone back to LG, was acceptable. I called Verizon back and told them so, asking for a replacement and hoping it would come with MM. They just sent me a replacement, and it came with Nougat already on board. But would you believe this phone works perfectly! I mean, it rocks! I have NONE Of the problems I had with the last two phones after the OTA update. So maybe the OTA really is a piece of crap. But I gotta say, it's nice to love my phone again.
Hey friends. I posted here a few weeks back saying I was having issues with my Pixel freezing and restarting itself. I've already factory reset and reflashed. No dice. My warranty is out by a month so I can't get it replaced.
I have a friend who said he could replace the battery for $35 USD. It's a great price but I don't know that it's 100% the battery. I was hoping you all could maybe chime in and let me know what you guys think. It's very intermittent. It can happen when I'm watching a YouTube video or during a phone call. I've seen a lot of other people having this issue and I think it's crazy Google won't back there problem when it's a known issue. Any advice is appreciated.
Also, an unrelated question. I never seem to get the current security patches until the end of the month. I still don't have Feb. patch and my wife and a friend of mine have had it for a while.
Thanks!
Edit: More information
If the battery is charging and discharging properly, I don't know that I would attribute the freezing/restarting to the battery at all. The Pixel microphone defect could be one possible cause. It's a small crack in a solder joint that can intermittently cause the phone to freeze or reboot when it attempts to use audio. Just do a search for the issue and you should see some articles about the issue.
ForeverZ3RO said:
Hey friends. I posted here a few weeks back saying I was having issues with my Pixel freezing and restarting itself. I've already factory reset and reflashed. No dice. My warranty is out by a month so I can't get it replaced.
I have a friend who said he could replace the battery for $35 USD. It's a great price but I don't know that it's 100% the battery. I was hoping you all could maybe chime in and let me know what you guys think. It's very intermittent. It can happen when I'm watching a YouTube video or during a phone call. I've seen a lot of other people having this issue and I think it's crazy Google won't back there problem when it's a known issue. Any advice is appreciated.
Also, an unrelated question. I never seem to get the current security patches until the end of the month. I still don't have Feb. patch and my wife and a friend of mine have had it for a while.
Thanks!
Edit: More information
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This has happened to me on a few sparse occasions, I've not found any particular trigger, but can confirm it is not the battery. I also highly recommend against doing a third party battery replacement on any phone that lacks a removable back honestly. I would recommend fully reflashing using the flash all file with the -w intact (back everything up obviously) a couple times. As far as the security patches they are released on the 5th of every month I believe. Manually checking for system updates may resolve your problem as the ota signal might just not be pushing to your device properly. If this doesn't work then you can always grab the factory image on the day of release and manually flash it (without the -w obviously).
I started noticing recently serious stutter and slowdowns in the apps and GUI fluidity. This can happen now and then, like every few days, and goes away after a reboot. Why would this start to happen only now? I had this phone since the last year. I suspect the recent firmware updates have brought this issue. Incidentally, some people complained about such issues with the new Honor 7X too.
yes, my honor 6x us getting hang sometimes but it doesn't happens before the b360 update
Same here started feeling the device lagging and stuttering after the latest updates
It's been my experience with Android updates that sometimes a major update can ruin a phone unless you reset it to factory settings (deleting all your data and settings of course). This actually worked on my Nexus 5X after the Oreo update which seemed to effectively ruin the phone until a hard reset. Of course, I don't necessarily suggest that we do this on the Honor 6X yet. Lets wait and see what happens. Perhaps newer firmware will fix this. I also notice that this often starts to happen when I open something like 20 tabs in Chrome. *Mental note to self: Don't open 20 or more tabs in Chrome*
Akopps said:
It's been my experience with Android updates that sometimes a major update can ruin a phone unless you reset it to factory settings (deleting all your data and settings of course). This actually worked on my Nexus 5X after the Oreo update which seemed to effectively ruin the phone until a hard reset. Of course, I don't necessarily suggest that we do this on the Honor 6X yet. Lets wait and see what happens. Perhaps newer firmware will fix this. I also notice that this often starts to happen when I open something like 20 tabs in Chrome. *Mental note to self: Don't open 20 or more tabs in Chrome*
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Chrome uses even more memory after their latest update
Akopps said:
I started noticing recently serious stutter and slowdowns in the apps and GUI fluidity. This can happen now and then, like every few days, and goes away after a reboot. Why would this start to happen only now? I had this phone since the last year. I suspect the recent firmware updates have brought this issue. Incidentally, some people complained about such issues with the new Honor 7X too.
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Guys same thing is happening to me for last couple of days. Anyone has any idea for a fix? I am not rooted. only reason I am not rooting is because I dont want to lose data and settings