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OMFG I bricked my Touch Pro, need help ASAP please!!

Okay so i updated to Energy's build 21885 for the HTC Touch Pro and everything works fine like usual, and i began to start installing my apps etc.
It all went fine until i started installing some new apps (which might be the reason why it bricked my phone), i think one of the new app i installed was nueUSBKeyboard which is for the CDMA (i didn't read it properly at the start), and my Touch Pro is a GSM, so maybe that's the reason that bricked my fone.
I still don't know what bricked it, but right now when i turn on the fone, it shows the boot information at the very start of the startup, i.e it shows:
R 1. 14. 25. 35 (which is the radio i believe)
G 52. 64c. 25 35
D 5nergy ROM
and it just gets stuck there FOREVER.
I took out my battery and memory card and nothing changes, how do i solve this?? Please help.

Okay after doing some Google & XDA searches, i found a solution which i'm trying out right now. Since my phone could get to the screen with the boot information, and that i can get into the bootloader fine, it seems i can still connect my phone and update the rom.
To get to the bootloader, you press and hold the volume down button, and then you turn on the phone while pressing it. You should get a screen showing you some information and the screen looks red, blue & green.
Then, just plugin your USB and even though it doesn't say it's syncing with your PC (because you need to in order to update the ROM), but just go ahead and update the ROM anyway, it will connect and work.
Right now it's installing and I pray to god this will fix my problem, i will post back and update this, but hopefully anyone who had this problem can give me some other advice in case this doesn't work and hopefully anyone that might have this problem can try this out for themselves. This is the first time i've had a bricked phone.
Just wondering, what are the possible ways that you can brick your phone?? I didn't update the radio or anything, and updating roms is easy and plain as hell, i do that all the time so it can't be it since nothing went wrong, like EVER, and i restarted my fone several times after updating the rom, so it must be one of the new apps i installed for my fone but those are just .cab files that are safe because i got them from XDA itself, and those are very recent released apps too and are for WM 6.5 so i dunno what might have caused it other than nueUSBKeyboard......
EDIT:
Holy crap, it worked! Damn i almost pissed in my pants, god i can't live without a fone. But i would like anyone to give me some advice on what could've bricked my fone in case this happens again, coz i really dunno wot bricked it....

A hard reset would've done the trick.

Farmer Ted said:
A hard reset would've done the trick.
Click to expand...
Click to collapse
truf
10char

Did you guys read properly? I said my fone got bricked because it gets stuck at the booting screen.
That's the screen that shows a black background and the word "Touch Pro" in the middle, and it shows your radio & rom information at the bottom right and they're in red colour.
I.E, I'm STUCK at that screen, i can't boot into the rom at all, so how can i even use hard reset? I can't even connect my fone to PC to access the memory card, nor can i use ActiveSync or Windows Mobile Device Centre to sync with my device so that i can upgrade the rom, which is why i found the solution is to boot into your bootloader screen and then connect the USB, that's the only way it seems.
Edit:
Here, i took a picture showing you guys what i mean, sorry for the quality but you guys get the point, it gets stuck at that screen:
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Is it fixed or not? Anyway, performing a hard reset and going into bootloader are pretty much the same thing (hold vol down + OK and soft reset). You can probably hard reset from the bootloader screen, although I've never done it myself.

do a hard reset may resolve this problem by pressing and hold volume down + center button then using stylus to press reset button, when hard reset screen is shown, press vol up button to accept hard reset, do again when done

ya guys, it's solved. I stated that in my 2nd post.....
anyway i didn't know u can hard reset from bootloader screen, now i can try that next time when this happens.

Hard Reset FTW
Hi all,
Just wanted to share that today, after a year of pleasant use on my Fuze, it 'bricked' after I disabled the performance upgrade options in TF3Dconfig and rebooted.
A quick search for "brick" in the Raphael forum led me to do a hard reset. All my texts and customizations are wiped out, but my phone is back up and running. Definitely glad I didn't just accept it as bricked, as I'm not due for an upgrade for 6ish months, and AT&T hasn't got anything for Android phones released yet, so I'd be back on my Wizard (with an english rom flashed onto a T-Mobile Germany-branded device, so funky keyboard action here).
+1 for the hard reset!

[Q] help with recovery

i have a g2x and ive been having random issues
first was the battery life thing ive see a lot about and also i had no calendar installed from the factory
tmo replaced it and i have still been having bad battery issues after reading the other thread about g2x battery issues i was encouraged to open a seprate thread
i tried a factory reset and created more problems than i had before i started
what i have now is a phone that has no android market and the buttons on the bottom are unresponsive , they have haptic feedback but make no changes unless im on the home screen
i tried the nvflash recovery
and i have tried the factory reset a few times pulled the battery numerous times
i dont know the terminology to well so please be easy....
what can i do i have a pretty dumb smartphone lol or is it that my smartphone has a pretty dumb user ?

rexxxlo said:
i have a g2x and ive been having random issues
first was the battery life thing ive see a lot about and also i had no calendar installed from the factory
tmo replaced it and i have still been having bad battery issues after reading the other thread about g2x battery issues i was encouraged to open a seprate thread
i tried a factory reset and created more problems than i had before i started
what i have now is a phone that has no android market and the buttons on the bottom are unresponsive , they have haptic feedback but make no changes unless im on the home screen
i tried the nvflash recovery
and i have tried the factory reset a few times pulled the battery numerous times
i dont know the terminology to well so please be easy....
what can i do i have a pretty dumb smartphone lol or is it that my smartphone has a pretty dumb user ?
Click to expand...
Click to collapse
Follow the directions in the OneClick NvFlash CWM Recovery thread.. (the initial post). You should be good to go. It's in the development section.

i followed this thread :
http://forum.xda-developers.com/showthread.php?t=1054492
specifically the part that says
How to revert back to stock recovery:
and i used the img5 file
like i said im new to this ive had a blackberry before this is all new to me

so was i right in the other thread and you have a factory fresh unrooted phone? thats an important detail

well i un-roothed it at one point ....
i believe i tried the factory reset when it was rooted, did i brick my phone?
this is what i did so far its at the SW upgrade with the yellow arrows part
what should i do now?
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well ive made it a bit further
followed the above instructions
pulled the usb cord and popped the battery while holding up and power until i see android in orange
then im in the recovery i choose to reset all to factory and choose yes
reboot the phone and back to where i started grrrr
im sure im missing something simple

rexxxlo said:
well ive made it a bit further
followed the above instructions
pulled the usb cord and popped the battery while holding up and power until i see android in orange
Click to expand...
Click to collapse
after you put the battery in, you should have just rebooted/powered up the phone. who told you to hold up and power? img5 was sent successfully. you have stock recovery. vol.down and power will now do a factory rest. what color is the text that say's reset all to factory? i think you're still in clockwork recovery even though it said img5 sent successfully. that would be odd though. unless your vol.up and power messed something up.

and....have you even flashed a custom recovery? why are you going back to stock recovery if not?

i guess ive been trying everything i find hoping that something works
ive got it to go back to stock and it seems as if the market is just not showing up
oh and you got a pm good sir....

fixed thanks to crazythunder !
way to go now whats next?

well ive beEn having fun with my phone
it doesn't die nearly as fast as before.... the gps works from time to time and it only restarts on its own 5-10 times a day unlike every 15 min when i first got it
now i get a really aggravating problem if i get a text message it re appears sometimes 20+ TIMES
what causes this ?

Its like it never stops with this dam phone!
for the last few days when I open the email program it takes a second to load then they are deleted a split second after they open. Gggggrrrrrrr

And it.comtinues today I get woken up with an alarm and a frozen phone. I had to pull the case apart and pull the battery out to stop the alarm
Trying to use taptalk to reply it wont work this will be the fourth time I've typed this reply

[Q] How to contact Samsung

I've wasted an hour at the Samsung website. When the chat turned out to be broken the send button didn't,t work, I tried email. After answering all the same questions, model etc, the drop down for model wouldn't work. It's a required field so again, i'm stuck. Does anyone know how to reach them?
i received a galaxy note 10.1 16 gig wi-fi only for Christmas. it was terrific until yesterday morning. I took it from my padded brief case, pressed the start button and nothing happpened. I assumed I'd left it on overnight and rrun the battery down. I just put it away until i went home to charge it. I left it on the charger for a couple of hours. When i again pressed the start buttton, still nothiing. What do i do next?

Try leaving it charging for 6+ hours. Make sure it's plugged in all the way on both ends of the usb cable.

mtcstle said:
I've wasted an hour at the Samsung website. When the chat turned out to be broken the send button didn't,t work, I tried email. After answering all the same questions, model etc, the drop down for model wouldn't work. It's a required field so again, i'm stuck. Does anyone know how to reach them?
i received a galaxy note 10.1 16 gig wi-fi only for Christmas. it was terrific until yesterday morning. I took it from my padded brief case, pressed the start button and nothing happpened. I assumed I'd left it on overnight and rrun the battery down. I just put it away until i went home to charge it. I left it on the charger for a couple of hours. When i again pressed the start buttton, still nothiing. What do i do next?
Click to expand...
Click to collapse
can you enter recovery or download mode?.. if not then you should be worried.......
Sent from my GT-N8000 using Tapatalk HD

mtcstle said:
I've wasted an hour at the Samsung website. When the chat turned out to be broken the send button didn't,t work, I tried email. After answering all the same questions, model etc, the drop down for model wouldn't work. It's a required field so again, i'm stuck. Does anyone know how to reach them?
i received a galaxy note 10.1 16 gig wi-fi only for Christmas. it was terrific until yesterday morning. I took it from my padded brief case, pressed the start button and nothing happpened. I assumed I'd left it on overnight and rrun the battery down. I just put it away until i went home to charge it. I left it on the charger for a couple of hours. When i again pressed the start buttton, still nothiing. What do i do next?
Click to expand...
Click to collapse
Call them. Very easy to reach by phone.

toenail_flicker said:
Call them. Very easy to reach by phone.
Click to expand...
Click to collapse
Does anyone know a phone number? That's one thing that's not on the website.
To answer the previous question, no it won't boot into download or Recovery.
I'll try the six hour charge, but I'm not hopeful.
Stay tuned for more on ...

mtcstle said:
Does anyone know a phone number? That's one thing that's not on the website.
To answer the previous question, no it won't boot into download or Recovery.
I'll try the six hour charge, but I'm not hopeful.
Stay tuned for more on ...
Click to expand...
Click to collapse
I found 1-800-SAMSUNG somewhere. It's seven digits I thought so, what the heck. Well a very nice woman talked me through all the trouble shooting steps I'd already tried. But, then she gave me an RMA and emailed me a shipping label. So far so good then. More to follow.

Before you write it off as dead, may I make a suggestion. Keep a finger on the touch screen while pessing the power button. This solution works for me when I've experienced the "sleep of death" after upgrading my GN 8013 to JB. Holding down the power button on mine didn't do anything. I found the solution I mentioned when I began googling in a panic. After removing one offending app, this awful sleep mode that resembles a dead device hasn't occurred again. Maybe you have an app that's triggered this. Good luck.

mke1973 said:
Before you write it off as dead, may I make a suggestion. Keep a finger on the touch screen while pessing the power button. This solution works for me when I've experienced the "sleep of death" after upgrading my GN 8013 to JB. Holding down the power button on mine didn't do anything. I found the solution I mentioned when I began googling in a panic. After removing one offending app, this awful sleep mode that resembles a dead device hasn't occurred again. Maybe you have an app that's triggered this. Good luck.
Click to expand...
Click to collapse
What was the offending app?

If all else fails, try the old fashioned way
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Riki1kenobi said:
What was the offending app?
Click to expand...
Click to collapse
It was Sipdroid. (Knock on wood) deleting it has stopped my note from going into the sleep of death. Fortunately, the voip app csipsimple is very stable on JB 4.1.2 and has no audio or registreation issues so I've still got voip on my note.

"Suro T0004502" Cool security phone with a serious bug.. and cant find any info at ALL HELP!!

Well I have an interesting one for yall today, someone gifted me this phone..
It's a 'high security' type phone with a hard switch on the side to toggle security modes.. I was intrigued..
After looking over it's almost pure black shell, I found a name / model..
SURO CARBON
T0004502
And thats it..
The problem with the phone is it's stuck on a proprietary activation screen... I sign into wi-fi ,
then as any android does, immediately searches for software updates.. Gathering that I cant
find any info.. I assume it's due to the company tanking and servers being taken offline,
thus it cannot complete the update process, gives me a generic "Encountered a problem"
screen with no error codes or anything.. then is pretty much locked until I reboot it...
oh it also DEMANDS I have a sim installed to even continue trying to activate
the regular Vol- / Vol+ /+/ PWR don't seem to do anything at all either..
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If anyone has any ideas, or by some off chance has actually delt with this same problem
PLEASE let me know!!
Looks like an interesting product I would love to take a look at in working shape!
- Nick

Contact Suro: https://suro.dev/#contact

Hint: Add Suro T0004502 to this thread's title thus mainly owners of such a phone get addressed.

NURabbit said:
Well I have an interesting one for yall today, someone gifted me this phone..
It's a 'high security' type phone with a hard switch on the side to toggle security modes.. I was intrigued..
After looking over it's almost pure black shell, I found a name / model..
SURO CARBON
T0004502
And thats it..
The problem with the phone is it's stuck on a proprietary activation screen... I sign into wi-fi ,
then as any android does, immediately searches for software updates.. Gathering that I cant
find any info.. I assume it's due to the company tanking and servers being taken offline,
thus it cannot complete the update process, gives me a generic "Encountered a problem"
screen with no error codes or anything.. then is pretty much locked until I reboot it...
oh it also DEMANDS I have a sim installed to even continue trying to activate
the regular Vol- / Vol+ /+/ PWR don't seem to do anything at all either..
View attachment 5254753
If anyone has any ideas, or by some off chance has actually delt with this same problem
PLEASE let me know!!
Looks like an interesting product I would love to take a look at in working shape!
- Nick
Click to expand...
Click to collapse
i have the same problem with mine, and its not T0 butt TO004502 mine is TO026281 i think its the phone's ID number.
its an encrypted phone who uses the ENCRO network servers wich were taken down i bought it new € 1300,- after a week it was out off the air like yours, i would like to install android on it but dont know how.
did you get a respond from www.suro.dev ? i email them to but no respond
greetings Danny

NURabbit said:
Well I have an interesting one for yall today, someone gifted me this phone..
It's a 'high security' type phone with a hard switch on the side to toggle security modes.. I was intrigued..
After looking over it's almost pure black shell, I found a name / model..
SURO CARBON
T0004502
And thats it..
The problem with the phone is it's stuck on a proprietary activation screen... I sign into wi-fi ,
then as any android does, immediately searches for software updates.. Gathering that I cant
find any info.. I assume it's due to the company tanking and servers being taken offline,
thus it cannot complete the update process, gives me a generic "Encountered a problem"
screen with no error codes or anything.. then is pretty much locked until I reboot it...
oh it also DEMANDS I have a sim installed to even continue trying to activate
the regular Vol- / Vol+ /+/ PWR don't seem to do anything at all either..
View attachment 5254753
If anyone has any ideas, or by some off chance has actually delt with this same problem
PLEASE let me know!!
Looks like an interesting product I would love to take a look at in working shape!
- Nick
Click to expand...
Click to collapse
mine is TO012200, with same probleme ..............

HI someone who know what do i have a same problem or get some answer from suro ? thanks

I have the same problem, anyone managed to get it somehow fixed or flashed with normal firmware?

I have the same problem, anyone managed to get it somehow fixed or flashed

Question Latest Update Failed on Galaxy Watch 4 Classic 46 mm

Hello everyone,
Like many of you I am having the same problem updating my watch, I have a Samsung Galaxy Watch 4 Classic 46 mm and it is well connected in bluethooh to my Samsung Galaxy S 22 Ultra and also connected in Wifi to my Orange Box (Fiber).
As soon as I ask for the update, this one:
On my phone "copying the update to your watch.."
Except that it loads endlessly and nothing happens!!!
I see that there is the same problem on Galaxy Watch 4 but also Galaxy Watch 5.
Is there a solution please?
Thank you in advance for your assistance

I had this problem in the past with watch 4 and S22 u. I solved it by shutting down the Bluetooth before downloading the upgrade, thus letting the watch to download it directly via wifi. I think that per default it's trying via the phone and for same reasons it's not working. I reconnected to the phone before applying the update.

Hello,
Thank you for your answer @Marcelocohenarg , I tried to do what you described to me above in your comment and unfortunately it does not work. The watch absolutely wants the connection with the phone in bluetooth in order to do the update, when I disconnect the bluetooth, a message appears telling me that the bluetooth connection between the watch and the phone is mandatory. I contacted Samsung, they made me install the Samsung Members app to generate a bug report and within 15 days I should have an answer for this BUG, whether a new update will fix this problem or whether I need to send my watch to Samsung's after-sales service.
Do you have any other solutions or ideas?
Thanks in advance and have a nice day everyone.
Nicholas

Hello, the requirement to be connected to the phone is new to me, perhaps it's something that appeared with the new release. Assuming the wearable app has all the permissions, another silly question is if you tried to do this being connected with both phone and watch to a different wifi network, and of you tried via 4G / 5G, that is, shutting down the wifi both in the phone and in the watch.

I faced the same issue, and I've read somewhere, a suggestion to clear all data from the galaxy apps on the phone.
I didn't worked for me (even did a reset on the watch), but you can try that one.
For me, the solution was to do a reset on the watch, use a 2nd phone to config the watch as new (no restore), than I was able to update. After that, reset again, repair with old phone and restore backup.

I had the same problem, the update did not work through phone, only through wifi on the watch itself (bluetooth disabled, not connected to phone)

Hello everyone, @Marcelocohenarg , @spysky , @smashda ,
again a big thank you for your messages and your help in solving my software update problem.
I checked the Galaxy Wearable app on my phone and there are all necessary permissions.
I'm at my work right now and I can't test all the solutions you offer me to solve my problem. What I know is that the watch absolutely wants to go through a phone to do this update. I don't have any other Android phones around, most people I know have Apple phones (Sheep lol). So I thought of one thing, I have a Samsung Galaxy TAB A tablet from 2015, do you think it is possible that I install Galaxy Wearable on it and reset my Galaxy Watch 4 with my tablet in order to pretend it's the same as a second android phone that I don't have on hand???
Thanks in advance for your help and feedback.

Hi, I have a Galaxy Tab S2, that I think is also very old, and I just installed the Galaxy wearable app, so what you propose probably can be done. I don't know if the watch itself can be connected to two different devices at the same time, so you may need to disconnect it from the phone. Just out of curiosity, because there are a lot of people including me that didn't have this problem, could it be that you have another app that could be interfering with this? Tell us if you succeed.

Goodnight all, @Marcelocohenarg , @spysky , @smashda ,
I tested a reset of my watch and the installation of Galaxy Wearable on my tablet, unfortunately the association cannot be made between a watch and the tablet for the Wearable application, here is the message delivered by the tablet: " It is not possible to associate a watch or a bracelet with a tablet for the Galaxy Wearable application".
Suddenly, I'm really annoyed because I don't have many people around me who use an Android phone. I do not know what to do anymore. If you have other ideas, I'm all ears.
In the meantime, thank you

Hello, Hello everyone, @Marcelocohenarg , @spysky , @smashda ,
Solution found, I asked a friend to lend me his Samsung Galaxy Note 9 smartphone running Android 10, I factory reset my Samsung Galaxy Watch 4 Classic 46mm completely, I installed the Galaxy Wearable app on the Samsung Note 9 and I followed the steps to associate the phone and the watch, then I launched the search for update, the download of this one went correctly and crucial moment the copy of update s is done correctly and the installation too. After that, I reset my watch again and paired it with my Galaxy S22 Ultra for good and everything works!!!
Unfortunately I still do not explain why the last update of my Galaxy Watch 4 (GVK7) did not want to be done via my personal phone and my watch. It may be a software version problem or other but in any case no hardware defect of the watch.
I hope that my feedback can help you if in the days to come you encounter the same problem.
Thank you again for your messages and your help ;-)

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Hello everyone,
here is Samsung's solution in a photo following the error report I sent them, unfortunately I couldn't test if it worked because I reset my watch with a friend's Galaxy Note 9 and I updates from his phone.
I wish you a good Sunday.

Yesterday i have the same problem and it was simple to recover that....
Just turn off your phone, connect your watch to a wi fi network, go to settings on your watch and apply for updates.

Hi
I have always had this problem. Pixel 4a GW4 Classic.
I tried also multiple times. No luck. But then I remembered.... Watch and phone connected to same WiFi. Start the update from the watch. If it's starts downloading, turn off Bluetooth in watch. Hope it helps, next time.