Hello,
i had small software update August 29,
Galaxy S22 Ultra (SM-S908B),
since then i keep loosing mobile data and wifi signal.
I got new Sim card and I did factory reset, but issues are still here. Turning off/on airplane mode or restarting the phone doesn't help. I have normal data like 5 min and then it just freeze all signal reception . I live in the city with great signal coverage. What should I do?
But what's the coverage like where you live? Does it get better as you move around? If the coverage is good then contact Samsung support so they can maybe check the phone further
Coverige
raul6 said:
But what's the coverage like where you live? Does it get better as you move around? If the coverage is good then contact Samsung support so they can maybe check the phone further
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Click to collapse
Coverage is great here. I took out my sim card today and was only connected to wifi, connection is better.
With inserted sim both wifi and mobile data reception is awful.
I was thinking to switch to eSim..
I recommend that you contact Samsung support as your phone is under warranty for 1 year. They are very good at diagnosing problems.
Hi, you mean 5G coverage? I've read that 5G antenna failure is known to happen in this phone, so you should bring the phone to Samsung so they can replace it, specially if you are under warranty. I don't see why you see a relation between the SIM and the coverage, probably it has more to do with the status of the antenna.
The problem is with both data connection, mobile and wifi.. I tried everything coz I want to avoid sending my new phone to service..
Xenny777 said:
The problem is with both data connection, mobile and wifi.. I tried everything coz I want to avoid sending my new phone to service..
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Click to collapse
Samsung has an 800 support number you can contact 1st and they will try and diagnose your issue before sending it in. I've found they are pretty good at diagnosing issues over the phone.
Marcelocohenarg said:
Hi, you mean 5G coverage? I've read that 5G antenna failure is known to happen in this phone, so you should bring the phone to Samsung so they can replace it, specially if you are under warranty. I don't see why you see a relation between the SIM and the coverage, probably it has more to do with the status of the antenna.
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Well I notice that if I take out Sim card from my phone that wifi has weak but stable connection.. With inserted sim card both wifi and mobile data connection are super weak and unstable. So basically I have this expensive with no possibility to use for normal calls
It's quite the same problem for me actually on my S908B which is on the latest September update (AVI3)
I live in a quite big city in France and my signal is quite bad, like 1 or 2 signal bars on 4G+ (i desactivate 5G as it drain too much the battery in my opinion).
Sometimes i feel like Wifi signal struggle as well at home... i don't know where this is coming from, but it's annoying me. I didn"t pay attention on when it's started to get bad signal, but it's been a while now i think
Related
I've been testing out the data speed connections with my Moto G on Tesco Mobile. When it is showing a HSDPA connection (H+) or UMTS (H, I think) or 3g (3G) data connection speeds are what I would expect.
But as soon as it drops to Edge (E) or GPRS (G) I get speeds so slow that practically no data is being passed - even with a full 4 bars of signal.
And I am well aware that Edge and GPRS are significantly slower than 3G and its superior data connections, but I'm talking less than 0.03Mbps speeds as measured by the Speedtest app. The speed is so slow that useful "out and about" apps like google maps refuse to recognise that there is an internet connection present.
I've raised this with the network and they say that for all of the cells that I've accessed data speeds shouldn't slow that much, and suggested it might be a faulty SIM (perhaps). But today on a different sim in another Moto G on a different network I experienced the same - Edge connection was connected, but practically non-existent.
Is this anyone else is experiencing, or am I just being really unlucky in the cells I am located in?
Thanks!
Matt
larkim said:
I've been testing out the data speed connections with my Moto G on Tesco Mobile. When it is showing a HSDPA connection (H+) or UMTS (H, I think) or 3g (3G) data connection speeds are what I would expect.
But as soon as it drops to Edge (E) or GPRS (G) I get speeds so slow that practically no data is being passed - even with a full 4 bars of signal.
And I am well aware that Edge and GPRS are significantly slower than 3G and its superior data connections, but I'm talking less than 0.03Mbps speeds as measured by the Speedtest app. The speed is so slow that useful "out and about" apps like google maps refuse to recognise that there is an internet connection present.
I've raised this with the network and they say that for all of the cells that I've accessed data speeds shouldn't slow that much, and suggested it might be a faulty SIM (perhaps). But today on a different sim in another Moto G on a different network I experienced the same - Edge connection was connected, but practically non-existent.
Is this anyone else is experiencing, or am I just being really unlucky in the cells I am located in?
Thanks!
Matt
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Click to collapse
Yes, slow edge nd gprs sppeds experienced by you is possibly due to ur location....coz i get a decent edge speed as well as my friends too who r also using moto g.....So nothing is wrong in the phone it just depends uoon location....
Akshay7273 said:
Yes, slow edge nd gprs sppeds experienced by you is possibly due to ur location....coz i get a decent edge speed as well as my friends too who r also using moto g.....So nothing is wrong in the phone it just depends uoon location....
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Thanks for taking the time to reply. I don't think it is location as the problem seems to be consistent in every cell I am in. I've obtained a fresh sim from the network to see if that was the problem. Will post back with any further info!
larkim said:
Thanks for taking the time to reply. I don't think it is location as the problem seems to be consistent in every cell I am in. I've obtained a fresh sim from the network to see if that was the problem. Will post back with any further info!
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Well....do u have any friend who is using Moto G and getting same problem at that place??And by the way, Here in india some operators give faster 3g speeds but 2g speed sucks...So just like that it could be the operator's prblm too....First confirm if any of ur friends are getting better edge or gprs speeds.....Thanx
Thread subscribed.
On my old phones I was used to only use 2G (Edge or GPRS) networks in order to get one day of battery life. On my Windows Phone 7 device with an Edge connection it would sync emails, send and receive them and I could even browse (slowly) the internet.
On this one Edge is slow as ****. Furtunately H+ isnt that heavy on its battery as in order devices but when I get to places without a 3G connection the phone gets pretty much unusable, its a shame...
rmrbpt said:
Thread subscribed.
On my old phones I was used to only use 2G (Edge or GPRS) networks in order to get one day of battery life. On my Windows Phone 7 device with an Edge connection it would sync emails, send and receive them and I could even browse (slowly) the internet.
On this one Edge is slow as ****. Furtunately H+ isnt that heavy on its battery as in order devices but when I get to places without a 3G connection the phone gets pretty much unusable, its a shame...
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Interesting. For the full story:-
I have a Moto G with Virgin (MVNO in the UK using the EE network), and have had for about 5 months. Love it. Never had an issue with data speed on any of the "flavours" (obviously GPRS and Edge are slower, but useable as you say). I've just persuaded my wife to take a Moto G too, but she is on the TescoMobile network (MVNO in the UK using the O2 network). I obviously don't expect our experience with data speed to be identical, but she has only had the phone for a week or so and she reported to me last week that it seemed that data was turned off so she couldn't use maps when she was driving to get some travel time updates. When I looked at the phone at home, it was all fine - and at home both of us get H+ signals throughout most of the house (when wifi turned off). On playing a little more, I noticed that in one room of the house the signal dropped consistently to Edge, and when testing data speed there I noticed the slow (unusable) speed. I swapped the sim into my phone (which was a sim free purchase, so unlocked) and got the same issue. I've then subsequently tested data speeds when we've been out and about in different cell locations, and consistently when she is on Edge or GPRS the data drops off a cliff. HSDPA is always fine.
Then yesterday I was out and about just with my own phone in an Edge area, and I also got the same experience - unusable Edge data speeds (bear in mind this is now on my network, Virgin). Now, I've only had this once, but I am wondering if the 4.4.4 update has slowed Edge / GPRS performance, as the common factor across both my phone and my wife's is that they have only just been updated to 4.4.4
If no-one else here is experiencing the same, then clearly it is just local signal issues, but it does seem peculiar that both phones, on different networks and in different physical locations (up to 30 miles away) appear to be experiencing something similar.
Both phones are on 210.12.40.falcon_umts / 4.4.4
I've just found something to try. Won't be for everyone, but using the "hidden" phone menu via *#*#4636#*#* > phone information and setting preferred network type to "WCDMA only" I can at least force the phone to ONLY use a 3G connection. Whether that will leave me with no signal in areas where I'd like to have a signal I'll wait and see, but I could at least switch manually back to 2G if I found myself down a dark country lane with no 3G signal. Perhaps an option only for the tech-enthusiast, wouldn't want my wife to be relying on this if her car broke down in the wrong end of town!!
It may be a work around, but I can't possibly rely on that since being unreachable isn't acceptable for me.
Let me add that I experience these "issue" since I can remember, so definitely 4.4.4 wasn't the culprit...
rmrbpt said:
It may be a work around, but I can't possibly rely on that since being unreachable isn't acceptable for me.
Let me add that I experience these "issue" since I can remember, so definitely 4.4.4 wasn't the culprit...
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Click to collapse
There is an option "WCDMA preferred" which may (I know nothing about this!) set a preference for a stronger reliance on 3G services rather than 2G. It's very easy to set up and switch, worth a little experiment if you get into an area where you are suffering with a slow 2G service.
Changed it right now.
If I feel any difference I will leave the proper feedback.
Thanks
Have anyone experienced data connection issues on the AT&T variant, some of my apps like Craigslist won't open, but it will on other devices?
same
alhadee12 said:
Have anyone experienced data connection issues on the AT&T variant, some of my apps like Craigslist won't open, but it will on other devices?
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Click to collapse
Yes. I am having issues on my Sprint Note EDGE. The signal goes up and down and the data is very spotty only giving me any data about 20% of the time. I am waiting on my replacement but I doubt the phone is faulty.
Sortilege said:
Yes. I am having issues on my Sprint Note EDGE. The signal goes up and down and the data is very spotty only giving me any data about 20% of the time. I am waiting on my replacement but I doubt the phone is faulty.
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Click to collapse
My issue is now turning out to be one app, which is Craigslist. I can't connect via AT&T data, but I was able to use a Verizon Hotspot to connect.
I have noticed data & wifi connection dropping frequently. I have been blaming my mobile operator and internet service provider until I saw this thread.
On my T-mobile Edge i was getting Wifi drop outs every minute or so.
I am getting a replacement tomorrow and I will report back.
here is what my battery stats looked like
https://dl.dropboxusercontent.com/u/28335306/tempFileForShare_2014-11-21-08-19-24.jpg
Firmware.....
Its a Firmware issue
Guys I am almost positive this issue is due to a glitch in Samsungs firmware. I tested the data and was able to download over 1 megabyte per second with only one bar on 4g Spark LTE.
According to the tech support person I talked to that would not be possible on only 1 bar. (btw I stopped the test after hitting 1 Megabyte per second for those that need help converting that equals 8mbps). I was in a saturated 4g Spark network with 5 towers within spitting distance from my location and it still only showed 1 bar. I'm thinking either how the tower reads the signal strength or a bad code line shows no more then 1 bar no matter what.
Now for those having dropped data. Check the Sprint {if you are on Sprint or your providers site for a similar coverage map) site to see the saturation for 4g Spark service, the phones are now setup to LOCK on and HOLD onto the FASTEST tower, which according to the tech who also filled me in on the way the new antennas work, can lead to what seems to be dropped service. She would recommend for individuals having this issue if Spark service is not fully activated in your area to switch over to CDMA only under settings to fix the LTE data dropping issue. BTW the Spark LTE service is apparently different then the old LTE service so those versions do not appear to work interchangeably (according to the Sprint service map). I'm assuming this new triband lte is new for all the carriers but maybe not...
I also noticed someone else got the new version of the firmware, which I also have and that did NOT fix anything for me. If anyone is struggling with this issue I would wait until the firmware is updated again. WHICH I hope by that point we can get flashable firmware for those of us that are rooted...???
Now for a VERY Important Fact: there will now be no way to use data while on a phone call. These phones are a single antenna model. You can either be on the phone or data... UNLESS you are making a WiFi call. That is why this is now a option. It will keep the antenna set to the data side of things and make it possible to use data for the internet at the same time.
I hope this helps.
Adan
alhadee12 said:
Have anyone experienced data connection issues on the AT&T variant, some of my apps like Craigslist won't open, but it will on other devices?
Click to expand...
Click to collapse
http://blog.craigslist.org/2014/11/24/craigslist-dns-outage/
Thank you for the info. I agree it has to be a firmware issue. I am getting a replacement handset tomorrow to verify that but I can see all these hansets being bad. I am in areas all day long with strong lte/spark/and 3g but my data connection constantly drops. I do also see the cellular signal shooting up and down but have no issues with my call quality at least. Have to reboot...toggle airplane mode....or shut data off and on just to get a little bit of 3g service for a second or two. I really hope the firmware update comes soon. I also went under networks in setting and set it to CDMA only and it as at least seeming to give me a steady 3g connection for now...will reply if that changes
signal
I had the note 4 for 3 weeks before giving it to my wife and getting the edge....the note 4 in all my normal travel was perfect....now with the edge i have horrible data so its something i hope they update quickly
I don't rely on the stock signal bars, they are not really reliable in my opinion. Instead if you install SignalCheck Lte or SignalCheck Pro (for those that are rooted) from the play store. It accurately shows the true signal strength of your connection.
I like the Pro version since it allows to reset the connection quickly if need be.
TS
Hi fellow Honor8 owners,
I have UK Honor 8 32GB model purchased from Vmall.eu/uk. I came from an iPhone 5S and must say I'm loving the device!
Only issue I have been having is constantly, the Data signal keeps dropping out and I am unable to recieve/send calls and texts. It completely drops out for a bit then comes back. This happens very often.
Is anyone else experiencing any similar issues? I have the nano SIM installed into SIM slot 1 .
I will maybe give the SIM a clean and reseat it into tray to see if there is any difference.
otherwise aside from that issue it's been amazing! One thing I'm really impressed is with battery, I am getting like 6 Hours Screen On Time on each cycle! and I'm not such a light user. Great for £260 unlocked!!
:good:
I also have giffgaff. This also happens to me mostly at home. I disabled Carrier Aggregation which seems to help, but it still happens sometimes.
I have the same and set the signal to be 2g only while at home, as I am using home wifi. I get many more bars when I do that and its good for calls and text only of course.
Its a pity we are not able to activity switch mobile data modes depending on our location without rooting.
scoobydu said:
I have the same and set the signal to be 2g only while at home, as I am using home wifi. I get many more bars when I do that and its good for calls and text only of course.
Its a pity we are not able to activity switch mobile data modes depending on our location without rooting.
Click to expand...
Click to collapse
So I tried cleaning and blowing in sim slot maybe debri but no still had the same issue. But then changed to carrier aggregation off, that helped a bit but still had issue often.
Finally resorted to switching to 2G for Calls and SMS only and I am mainly getting full signal strength all the time!
strange.. wonder if it is hardware issue or can be fixed via update?
This happened very often, when mobile signal is weak the phone will stuck in HDPSA (H/H+) with no internet and finally lose its entire signal, even later moved to a better signal area. I have missed a lot phone calls / messages when this happens, have 3 different brand new Note 20 ultra replaced by warranty all have this problem. Can confirm this is not network or SIM card related as when swap the SIM back to Note 10 plus it is just working fine as it should be (3 days while waiting for replacement using the same SIM living in the same area). Put the phone into flight mode and turn it back can solve the problem however the difficult thing is you won't know when this will happen and for the price tag, it seems it should be this kind of problem with it.
This issue seems also with S20 release too, for years the issue is still there, anyone have the same issue or can help?
https://eu.community.samsung.com/t5...9_1602387363_c3023d20e4ec11542a67d3cd7a813fdc
shvyue said:
This happened very often, when mobile signal is weak the phone will stuck in HDPSA (H/H+) with no internet and finally lose its entire signal, even later moved to a better signal area. I have missed a lot phone calls / messages when this happens, have 3 different brand new Note 20 ultra replaced by warranty all have this problem. Can confirm this is not network or SIM card related as when swap the SIM back to Note 10 plus it is just working fine as it should be (3 days while waiting for replacement using the same SIM living in the same area). Put the phone into flight mode and turn it back can solve the problem however the difficult thing is you won't know when this will happen and for the price tag, it seems it should be this kind of problem with it.
This issue seems also with S20 release too, for years the issue is still there, anyone have the same issue or can help?
https://eu.community.samsung.com/t5...9_1602387363_c3023d20e4ec11542a67d3cd7a813fdc
Click to expand...
Click to collapse
See if this helps
https://play.google.com/store/apps/details?id=com.ray.samsungbandselection
*Detection* said:
See if this helps
https://play.google.com/store/apps/details?id=com.ray.samsungbandselection
Click to expand...
Click to collapse
Hi Thanks for the recommendation so dose that mean to use this tool to manually force the phone to stay on a certain type of band? (eg not using HSDPA?) . I was thinking this would be fully automatic as it is a basic function of a mobile phone
I've installed and will give it a try next time the signal is lost.
shvyue said:
Hi Thanks for the recommendation so dose that mean to use this tool to manually force the phone to stay on a certain type of band? (eg not using HSDPA?) . I was thinking this would be fully automatic as it is a basic function of a mobile phone
I've installed and will give it a try next time the signal is lost.
Click to expand...
Click to collapse
Yes you can force the phone to use a certain band, and yes the phone should be doing this automatically but you can use this as a workaround and maybe a future update will solve the problem for you
Hi,
I am not sure whether is this Andorid-related, Samsung modem HW related, or even my ISP host related. Well, let me describe and then move on.
I notice when I am abroad, roaming, that when I go into low signal area and ROAMING (foreign operator) signal is lost, then my phone does not recover back ONLINE when I get back to area with excellent signal. In such situations my phone number will be unavailable even for whole day, if I do not notice. Very annoying, because I need to constantly pull out my glasses to see that tiny signal icon, check signal, whether I ma online or not, and if not, reset. Or use workaround instead of reset, to turn airplane mode ON then back OFF to reset signal, and voila, I am accessible again for calls and messaging.
What I tired already:
first, I checked with my wife, she has LG G7 smartphone AND she is subscribed with another ISP, and she does NOT have any similar problems. we are traveling together to those areas without signal and back to civilization.
then I sent my Samsung Galaxy S10 to service, and of course, they did not find any problems
then I changed my SIM card for new one, but no difference
then I got angry and bought new Samsung S21 Ultra...but first trip abroad, roaming + to areas without singal, same issue again, only me, my wife no problems
So... any idea?
Is it Samsung, my ISP operator (like, maybe they have some weird roaming algos?), or Andorid 10 and 11 bug?
S21 ultra is a terrible phone, it does take nice photos though
[Australia] Samsung Galaxy S21 Ultra 5G Discussion
Hi guys The preorder is up early morning itself. Place my pre-order for S21 Ultra Phantom Navy (Custom Color) from Samsung Online. Noticed the special note that it will take 3-4 weeks for getting it ready. I hope they deliver sooner than 3-4...
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s21 poor signal strength
I've just upgraded to the s21 from the s10. Problem is that I now only get 1 bar showing on the signal strength most of the time (including home). On the s10 it was on 3 bars most of the time using the same network and SIM. If I swap the SIM card back to the s10 I get 3 bars showing again I...
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