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Need help. I have troubles with light sensor and proximity sensor after update to lollipop. After updating in fastboot mode (without any errors) these sensors don't work until I restart my nexus. After restarting sensors are working just a few minutes (5-10) and all repeats...
I tryed to downgrde android to 4.4.2, 4.4.3, 4.4.4 - in all of them sensors are working.
Please tell me what can i do to solve this problem!
Same problem!!
I too have this same problem after the update!
dmtcher said:
Need help. I have troubles with light sensor and proximity sensor after update to lollipop. After updating in fastboot mode (without any errors) these sensors don't work until I restart my nexus. After restarting sensors are working just a few minutes (5-10) and all repeats...
I tryed to downgrde android to 4.4.2, 4.4.3, 4.4.4 - in all of them sensors are working.
Please tell me what can i do to solve this problem!
Click to expand...
Click to collapse
same here
dmtcher said:
Need help. I have troubles with light sensor and proximity sensor after update to lollipop. After updating in fastboot mode (without any errors) these sensors don't work until I restart my nexus. After restarting sensors are working just a few minutes (5-10) and all repeats...
I tryed to downgrde android to 4.4.2, 4.4.3, 4.4.4 - in all of them sensors are working.
Please tell me what can i do to solve this problem!
Click to expand...
Click to collapse
same here !!!
if i restart the phone its work for few mintues
Weird because I don't have this issue. However I had to perform a factory data reset through stock recovery because my internal storage was reading 16gb not 32gb. I mention this because maybe that'll help u. Plus I'm completely stock so far.
Have the same issue. Its so annoying. My brother and i did the updates on 2 phones. Mine has the issue, his is working fine. Any solution
I'm having the same issue, I pushed the OTA update via ADB first and has this issue. Then i tried A factory reset and still had it. Then I tried flashing the factory image using fastboot and I'm still having this problem. Everything else seems to be working great.
Do you guys think its an app related issue?
I don't think so, i booted into safe mode and still had this problem, unless the issue is being caused by a native app.
Yeh tried that too. Same thing. How come my brothers phone is fine tho
I don't know man, hopefully someone with a bit more knowledge will be able to help us out, glad I'm not alone though lol.
I fixed mine! I just needed to re-install my factory image manually. Follow the directions in this thread and use method 2.
http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
SlickNolte said:
I fixed mine! I just needed to re-install my factory image manually. Follow the directions in this thread and use method 2.
http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
Click to expand...
Click to collapse
I thought I do that on my phone too with no success. I used the nexus toolkit tho. Does it make a difference
*EDIT*
Never mind, it's still broke, I let the phone sit for about an hour and when I came back the sensor wasn't responding again.. I give up.
SlickNolte said:
I fixed mine! I just needed to re-install my factory image manually. Follow the directions in this thread and use method 2.
http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
Click to expand...
Click to collapse
is it working still. i just got home, about to attempt it
---------- Post added at 07:43 PM ---------- Previous post was at 07:06 PM ----------
haroyac said:
is it working still. i just got home, about to attempt it
Click to expand...
Click to collapse
what if it is an application that is causing this?
No sorry, it took about an hour but the problem came back. I didn't have any apps downloaded yet and it still happened. I would try though, can't really hurt anything. Maybe it will work for you. I'm just tired of rebuilding my whole phone every time, I'm going to ride it out maybe someone will figure something out.
Can you guys try disabling google play services. I have it disabled for 30 min now and looks like its kk
Is yours still working? I just tried this and besides making the phone generally unusable it did nothing, sensors still didn't work. I think I may flash back to 4.4.4, I'm really tired of all this tinkering just to get things working correctly.
Nope. Didn't work. Is your phone a replacement phone by any chance? I called google they acknowledged a firmware bug. They will get back to me soon
No, mine is a launch device. Did they tell you any specifics?
Sensors work fine for me.
Hi,
After updating to 7.0 nougat by official Europe update,
My fingerprint sensor stopped responding, when I'm trying to add new fingerprint it wouldn't let me even try, It shows a message (Attention: make sure that the home key is clean and dry, then try again) and then it goes back to the main lock screen settings menu.
I'm really desperate, already tried everything, plz help!
:crying:
Ronohayon10 said:
Hi,
After updating to 7.0 nougat by official Europe update,
My fingerprint sensor stopped responding, when I'm trying to add new fingerprint it wouldn't let me even try, It shows a message (Attention: make sure that the home key is clean and dry, then try again) and then it goes back to the main lock screen settings menu.
I'm really desperate, already tried everything, plz help!
:crying:
Click to expand...
Click to collapse
Have you tried to factory reset or just flash android 7.0 with Odin. I would recommend wiping after installing an update like 7.0 anyway updating always causes bugs and issues for me.
dylanneve1 said:
Have you tried to factory reset or just flash android 7.0 with Odin. I would recommend wiping after installing an update like 7.0 anyway updating always causes bugs and issues for me.
Click to expand...
Click to collapse
I also just updated my SM-G935FD via OTA to Android version 7.0.
Since then, fingerprint scanner is not working. Like for OP, all tests fail under HwModuleTest.
I tried to remove all fingerprints, but it is impossible to add new fingerprints - the error message is "Make sure that the Home key is clean and dry, then try again." Obviously, the fingerprint sensor is as dry and clean as it was before the update (when it worked perfectly).
Since then I tried, unsuccessfully:
- removing old fingerprints and adding new fingerprints (does not work, cf. above)
- formatting cache partition
- performing a hardware reset
- flashed the stock firmware G935FXXU1DQB3 with Odin
Please advice, thanks.
happiness_is_a_process said:
I also just updated my SM-G935FD via OTA to Android version 7.0.
Since then, fingerprint scanner is not working. Like for OP, all tests fail under HwModuleTest.
I tried to remove all fingerprints, but it is impossible to add new fingerprints - the error message is "Make sure that the Home key is clean and dry, then try again." Obviously, the fingerprint sensor is as dry and clean as it was before the update (when it worked perfectly).
Since then I tried, unsuccessfully:
- removing old fingerprints and adding new fingerprints (does not work, cf. above)
- formatting cache partition
- performing a hardware reset
- flashed the stock firmware G935FXXU1DQB3 with Odin
Please advice, thanks.
Click to expand...
Click to collapse
If you have tried to flash stock firmware in Odin, I'm really not sure what the issue is, if it was just a glitch in the software it should probably have been fixed by a wipe and flash with Odin. If your phone is still under warranty I would bring it back into the Samsung shop or contact them over the internet to inquire about fixing it.
The same exact problem has happened to me too . I'm tired of unlocking with patterns
What should we do ?
This cannot be a hardware issue cuz phone was fine right before the update
---------- Post added at 08:16 AM ---------- Previous post was at 08:15 AM ----------
Ronohayon10 said:
Hi,
After updating to 7.0 nougat by official Europe update,
My fingerprint sensor stopped responding, when I'm trying to add new fingerprint it wouldn't let me even try, It shows a message (Attention: make sure that the home key is clean and dry, then try again) and then it goes back to the main lock screen settings menu.
I'm really desperate, already tried everything, plz help!
:crying:
Click to expand...
Click to collapse
Do you still have the issue ?
I have the same problem ???
What the way to fix this issue
I had that problem sometimes and in the end the main reason was really sweat on my fingers and dirt on the home button.
I know this doesn't sound like a solution, but it surprised me as well. Just try drying your fingers and clean the surface of the home button.
Hi There! I encountered the same issue earlier but then suddenly my fingerprint sensor works normally. The last thing I that I made changes to my phone was to reset the password of my samsung account. Not if there was a security breach that happened but after resetting the password, works fine for me. I suggest that you back up your phone's data before and after resetting your Samsung account.
I have this problem for 1 year, tried to change the password but didnt work.
IS someone still struggling with this problem ? Yesterday i upgraded to DevBase 6.0 Oreo newest build. But after the flashing process the fingerprint sensor act in a unusual manner. Sometimes i could unlock the phone sometimes it directly jumps to the pattern unlock screen. Any news about the problem ? I wiped cache/dalvik and i resetted my password of the samsung account - nothing helps.
Any help, ideas, links are highly appreciated
Cheers
Rhonin
Hello
Earlier today I had this weird problem. My phone didn't wake up on tapping fingerprint sensor. So I unlocked my phone
Checked the settings.. fingerprint settings were there but I couldn't make any changes.
So I restart the device.. Same problem
Then I powered off device, and on power on.. I was able to use fingerprint sensor again.
But after sometime, same problem reoccurred. Repeat the above procedure.. problem gone.
But Now my finger print sensor settings were completely gone from settings
So I tried following
1- Reset All settings Failed
2- Restore factory settings from settings Failed
3- Powered off device.. Volume up + power key => Wipe data/ factory restore
(Fingerprint settings reappears)
But now when I try to enroll new fingerprint..
It doesn't even give me chance to tap finger on fingerprint sensor. Just throw the following error
Enrol Fail
Failed to construct fingerprint
Try enrolling another finger
Note:
my device is on emui 4.1
Build # BLN-L21C185B131
Pls help
Walzor said:
Hello
Earlier today I had this weird problem. My phone didn't wake up on tapping fingerprint sensor.
Click to expand...
Click to collapse
That's really weird...the same thing happened to me about two hours ago, although I rebooted and it hasn't happened again. I'll keep doing it every time I walk by my phone and see if it does.
Kind of suspicious, lol.
Edit: Mentioned this to my wife, and she said hers did the same thing, at about the same time. Maybe that function won't work if the secret chinese fingerprint collecting server is down. Weird...
Andromeda_Station said:
That's really weird...the same thing happened to me about two hours ago, although I rebooted and it hasn't happened again. I'll keep doing it every time I walk by my phone and see if it does.
Kind of suspicious, lol.
Edit: Mentioned this to my wife, and she said hers did the same thing, at about the same time. Maybe that function won't work if the secret chinese fingerprint collecting server is down. Weird...
Click to expand...
Click to collapse
I kinda fixed it by wiping out cache partition before hard reset.
But now they are gone again It's a software issue for sure.
What build you are actually on?
Walzor said:
I kinda fixed it by wiping out cache partition before hard reset.
But now they are gone again It's a software issue for sure.
What build you are actually on?
Click to expand...
Click to collapse
Huh, really weird.
These are both BLN-L24's on C567B110 (android 6.0/EMUI 4.1)...one rooted, one not...neither one has done it again, just the one time this morning.
same issue
Andromeda_Station said:
Huh, really weird.
These are both BLN-L24's on C567B110 (android 6.0/EMUI 4.1)...one rooted, one not...neither one has done it again, just the one time this morning.
Click to expand...
Click to collapse
I have the same issue.. can u guyz pls help me.??
Babaibala01 said:
I have the same issue.. can u guyz pls help me.??
Click to expand...
Click to collapse
Do a factory reset, and see if it helps
Babaibala01 said:
I have the same issue.. can u guyz pls help me.??
Click to expand...
Click to collapse
I never figured out what it was...hasn't happened again since then
Updated to 7.0 but nothi helps.. after reset / hard reset its working for few hours but then sometimes latet same issue return..
---------- Post added at 11:35 AM ---------- Previous post was at 11:23 AM ----------
And when i reset the seetings or restart the device thn the sensor works again.. i am in big trouble
Maybe i have to go to ss. ..
Rommco05 said:
Hi, u still on Marshmallow?
Click to expand...
Click to collapse
No...got update via OTA
fingerprint sensor
Hello, for a month, my fingerprint sensor, of the Honor 6X, does not work anymore. Fingerprint sensor is no longer in settings. I think maybe this will come back after the update to android 7 Nougat. Men unfortunately now, fingerprint sensor is no longer in the settings.
WillemD said:
Hello, for a month, my fingerprint sensor, of the Honor 6X, does not work anymore. Fingerprint sensor is no longer in settings. I think maybe this will come back after the update to android 7 Nougat. Men unfortunately now, fingerprint sensor is no longer in the settings.
Click to expand...
Click to collapse
If it's no longer in the settings, it's probably due to software issues (not hardware).
Try to update and see if it changes or not
PalakMi said:
If it's no longer in the settings, it's probably due to software issues (not hardware).
Try to update and see if it changes or not
Click to expand...
Click to collapse
Thank you for the reply.
I've updated to android 7 nougat. But the problem remains. There is no fingerprint sensor in the setup menu.
Update,reset,hard reset everything cmplt..
Nothing helps.. only few minutes of work after reset and then gone till the next restart.. and then the circle looping
WillemD said:
Thank you for the reply.
I've updated to android 7 nougat. But the problem remains. There is no fingerprint sensor in the setup menu.
Click to expand...
Click to collapse
Then, contact honor immediately
Babaibala01 said:
Update,reset,hard reset everything cmplt..
Nothing helps.. only few minutes of work after reset and then gone till the next restart.. and then the circle looping
Click to expand...
Click to collapse
Try to contact honor
The same I thought about, it's better to take it to service center
Ok ok..thanks alot i ll go fr service..
Babaibala01 said:
Ok ok..thanks alot i ll go fr service..
Click to expand...
Click to collapse
Update us please.
Sent from my Honor 8 using XDA Labs
Babaibala01 said:
Ok ok..thanks alot i ll go fr service..
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Click to collapse
Make sure to give us your feedback once completed
Hi,
A few days ago, I was on official Pixel experience rom. Fingerprint unlock started to don't work sometimes. I had to wake up screen with power button before using fingerprint sensor to unlock the phone.
Yesterday, my phone just stopped to react to any fingerprint unlock attempt. I thought that was a software issue, so I decided to migrate to LineageOS. That was a success. However fingerprint sensor doesn't work. Worse : fingerprint settings just disappeared in phone settings.
I would like to know if there is a way to test the hardware part. Or if anyone has gone through this before, any advice will be appreciated.
Thanks.
Phoque_You said:
Hi,
A few days ago, I was on official Pixel experience rom. Fingerprint unlock started to don't work sometimes. I had to wake up screen with power button before using fingerprint sensor to unlock the phone.
Yesterday, my phone just stopped to react to any fingerprint unlock attempt. I thought that was a software issue, so I decided to migrate to LineageOS. That was a success. However fingerprint sensor doesn't work. Worse : fingerprint settings just disappeared in phone settings.
I would like to know if there is a way to test the hardware part. Or if anyone has gone through this before, any advice will be appreciated.
Thanks.
Click to expand...
Click to collapse
I had the same, but I do not remember exactly how I solved it. I think by clean flashing a MIUI developer rom, booting into system, flashing twrp again, format data, and flashing my custom rom.
M1chiel said:
I had the same, but I do not remember exactly how I solved it. I think by clean flashing a MIUI developer rom, booting into system, flashing twrp again, format data, and flashing my custom rom.
Click to expand...
Click to collapse
Thank you for your answer. Do you think I can do a full nandroid backup of my current setting, then format to install MIUI, then restore my backup so I don't lose my data?
Phoque_You said:
Thank you for your answer. Do you think I can do a full nandroid backup of my current setting, then format to install MIUI, then restore my backup so I don't lose my data?
Click to expand...
Click to collapse
You should. I had difficulties with restoring a Nandroid backup, but that was probably related to encryption. So by removing your PIN or password it should work. I used the app Migrate to restore my data.
M1chiel said:
You should. I had difficulties with restoring a Nandroid backup, but that was probably related to encryption. So by removing your PIN or password it should work. I used the app Migrate to restore my data.
Click to expand...
Click to collapse
Thanks. I gonna try that when I get some free time
OK, that was a hardware issue. Everything works fine now. The fingerprint sensor flat cable was mounted fold. This must be the reason.
If someone has the same problem, it's easy to fix it by yourself. You can find cheap tools and part on aliexpress, and disassembly videos on youtube. This took me 30min and it was the first time I opened a phone.
The last photo show the new fingerprint sensor mounted unfolded
Changing the app I was using, I clicked on screen pinning accidentally. I was using the infinite screen and tried to unpin the screen of too much ways, but I couldn't. So I rebooted my phone to get it back. But, when he started, the system don't recognized the fingerprint sensor anymore. Simply I didn't had the unlock for fingerprint option anymore. I tried to wipe (almost) everything, but didn't work. I tried to install other rom, and tried to install a gsi, but all that roms and gsis simply don't recognize that phone has an fingerprint sensor. I think that the problem was with the screen pinning and that created an bug on system. What I do?
I installed an app that test the fingerprint sensor, but he showed an error that said "this app only works on phones with fingerprint sensor.
I was using MIUI V10.2.2.0 stable when it happened
richardqcarvalho said:
Changing the app I was using, I clicked on screen pinning accidentally. I was using the infinite screen and tried to unpin the screen of too much ways, but I couldn't. So I rebooted my phone to get it back. But, when he started, the system don't recognized the fingerprint sensor anymore. Simply I didn't had the unlock for fingerprint option anymore. I tried to wipe (almost) everything, but didn't work. I tried to install other rom, and tried to install a gsi, but all that roms and gsis simply don't recognize that phone has an fingerprint sensor. I think that the problem was with the screen pinning and that created an bug on system. What I do?
I installed an app that test the fingerprint sensor, but he showed an error that said "this app only works on phones with fingerprint sensor.
I was using MIUI V10.2.2.0 stable when it happened
Click to expand...
Click to collapse
Hard reset. If you have done that than flash stock rom with twrp or fastboot.
You have just messed up with settings so hard reset will make you fingerprint working
Rohan Don said:
Hard reset. If you have done that than flash stock rom with twrp or fastboot.
You have just messed up with settings so hard reset will make you fingerprint working
Click to expand...
Click to collapse
I did. I formatted the data and installed again. I installed a gsi. I installed by MiFlash and nothing worked :/
richardqcarvalho said:
I did. I formatted the data and installed again. I installed a gsi. I installed by MiFlash and nothing worked :/
Click to expand...
Click to collapse
Simple..just go to service centre and ask them to reflash the software. If your device will be in warranty then they will fix your problem at no cost.
Rohan Don said:
Simple..just go to service centre and ask them to reflash the software. If your device will be in warranty then they will fix your problem at no cost.
Click to expand...
Click to collapse
I don't have service centre here. I'm brazilian /:
richardqcarvalho said:
I don't have service centre here. I'm brazilian /:
Click to expand...
Click to collapse
Then FCUK xiaomi.
Xiaomi is worst. I will never buy xiaomi again .
richardqcarvalho said:
Changing the app I was using, I clicked on screen pinning accidentally. I was using the infinite screen and tried to unpin the screen of too much ways, but I couldn't. So I rebooted my phone to get it back. But, when he started, the system don't recognized the fingerprint sensor anymore. Simply I didn't had the unlock for fingerprint option anymore. I tried to wipe (almost) everything, but didn't work. I tried to install other rom, and tried to install a gsi, but all that roms and gsis simply don't recognize that phone has an fingerprint sensor. I think that the problem was with the screen pinning and that created an bug on system. What I do?
I installed an app that test the fingerprint sensor, but he showed an error that said "this app only works on phones with fingerprint sensor.
I was using MIUI V10.2.2.0 stable when it happened
Click to expand...
Click to collapse
Try to flash official Xiaomi Rom from official website. Also flash it using MiFlash