Honor 6x fingerprint sensor stopped working - Honor 6X Questions & Answers

Hello
Earlier today I had this weird problem. My phone didn't wake up on tapping fingerprint sensor. So I unlocked my phone
Checked the settings.. fingerprint settings were there but I couldn't make any changes.
So I restart the device.. Same problem
Then I powered off device, and on power on.. I was able to use fingerprint sensor again.
But after sometime, same problem reoccurred. Repeat the above procedure.. problem gone.
But Now my finger print sensor settings were completely gone from settings
So I tried following
1- Reset All settings Failed
2- Restore factory settings from settings Failed
3- Powered off device.. Volume up + power key => Wipe data/ factory restore
(Fingerprint settings reappears)
But now when I try to enroll new fingerprint..
It doesn't even give me chance to tap finger on fingerprint sensor. Just throw the following error
Enrol Fail
Failed to construct fingerprint
Try enrolling another finger
Note:
my device is on emui 4.1
Build # BLN-L21C185B131
Pls help

Walzor said:
Hello
Earlier today I had this weird problem. My phone didn't wake up on tapping fingerprint sensor.
Click to expand...
Click to collapse
That's really weird...the same thing happened to me about two hours ago, although I rebooted and it hasn't happened again. I'll keep doing it every time I walk by my phone and see if it does.
Kind of suspicious, lol.
Edit: Mentioned this to my wife, and she said hers did the same thing, at about the same time. Maybe that function won't work if the secret chinese fingerprint collecting server is down. Weird...

Andromeda_Station said:
That's really weird...the same thing happened to me about two hours ago, although I rebooted and it hasn't happened again. I'll keep doing it every time I walk by my phone and see if it does.
Kind of suspicious, lol.
Edit: Mentioned this to my wife, and she said hers did the same thing, at about the same time. Maybe that function won't work if the secret chinese fingerprint collecting server is down. Weird...
Click to expand...
Click to collapse
I kinda fixed it by wiping out cache partition before hard reset.
But now they are gone again It's a software issue for sure.
What build you are actually on?

Walzor said:
I kinda fixed it by wiping out cache partition before hard reset.
But now they are gone again It's a software issue for sure.
What build you are actually on?
Click to expand...
Click to collapse
Huh, really weird.
These are both BLN-L24's on C567B110 (android 6.0/EMUI 4.1)...one rooted, one not...neither one has done it again, just the one time this morning.

same issue
Andromeda_Station said:
Huh, really weird.
These are both BLN-L24's on C567B110 (android 6.0/EMUI 4.1)...one rooted, one not...neither one has done it again, just the one time this morning.
Click to expand...
Click to collapse
I have the same issue.. can u guyz pls help me.??

Babaibala01 said:
I have the same issue.. can u guyz pls help me.??
Click to expand...
Click to collapse
Do a factory reset, and see if it helps

Babaibala01 said:
I have the same issue.. can u guyz pls help me.??
Click to expand...
Click to collapse
I never figured out what it was...hasn't happened again since then

Updated to 7.0 but nothi helps.. after reset / hard reset its working for few hours but then sometimes latet same issue return..
---------- Post added at 11:35 AM ---------- Previous post was at 11:23 AM ----------
And when i reset the seetings or restart the device thn the sensor works again.. i am in big trouble

Maybe i have to go to ss. ..

Rommco05 said:
Hi, u still on Marshmallow?
Click to expand...
Click to collapse
No...got update via OTA

fingerprint sensor
Hello, for a month, my fingerprint sensor, of the Honor 6X, does not work anymore. Fingerprint sensor is no longer in settings. I think maybe this will come back after the update to android 7 Nougat. Men unfortunately now, fingerprint sensor is no longer in the settings.

WillemD said:
Hello, for a month, my fingerprint sensor, of the Honor 6X, does not work anymore. Fingerprint sensor is no longer in settings. I think maybe this will come back after the update to android 7 Nougat. Men unfortunately now, fingerprint sensor is no longer in the settings.
Click to expand...
Click to collapse
If it's no longer in the settings, it's probably due to software issues (not hardware).
Try to update and see if it changes or not

PalakMi said:
If it's no longer in the settings, it's probably due to software issues (not hardware).
Try to update and see if it changes or not
Click to expand...
Click to collapse
Thank you for the reply.
I've updated to android 7 nougat. But the problem remains. There is no fingerprint sensor in the setup menu.

Update,reset,hard reset everything cmplt..
Nothing helps.. only few minutes of work after reset and then gone till the next restart.. and then the circle looping

WillemD said:
Thank you for the reply.
I've updated to android 7 nougat. But the problem remains. There is no fingerprint sensor in the setup menu.
Click to expand...
Click to collapse
Then, contact honor immediately

Babaibala01 said:
Update,reset,hard reset everything cmplt..
Nothing helps.. only few minutes of work after reset and then gone till the next restart.. and then the circle looping
Click to expand...
Click to collapse
Try to contact honor

The same I thought about, it's better to take it to service center

Ok ok..thanks alot i ll go fr service..

Babaibala01 said:
Ok ok..thanks alot i ll go fr service..
Click to expand...
Click to collapse
Update us please.
Sent from my Honor 8 using XDA Labs

Babaibala01 said:
Ok ok..thanks alot i ll go fr service..
Click to expand...
Click to collapse
Make sure to give us your feedback once completed

Related

[Q] Face unlock stops working on EOS Stingray Nightly 40

Hi everyone...
Face unlock is pretty cool... but for me it stops working after a day or so. Running EOS Stingray nightly #40. It has been doing it on every nightly I've played with starting from the mid 20's.
For instance, right now, when I unlock I get a black box and the camera doesn't turn on. Other times I won't get a box at all... that is until I reboot and things work again for a while. I can't tell if perhaps the rotation (going from landscape to portrait) is what's screwing it up, or if its just being buggy.
Anyone else experiencing this symptom?
Thanks
-Mike
always work fine, try a factory reset and latest
liftman- said:
always work fine, try a factory reset and latest
Click to expand...
Click to collapse
Thank you for the advice... I tried that going from 25 to 27 to 30... didn't seem to make any difference.
Vnvjeep said:
Thank you for the advice... I tried that going from 25 to 27 to 30... didn't seem to make any difference.
Click to expand...
Click to collapse
do you have a folder /system/vendor/pittpat
liftman- said:
do you have a folder /system/vendor/pittpat
Click to expand...
Click to collapse
I do... it takes up about 22.57mb. I have 10.6mb free on my system rom partition.
sorry haven't read anyone else with this problem
liftman- said:
sorry haven't read anyone else with this problem
Click to expand...
Click to collapse
What is your Xoom overclocked to? Are you allowing it to switch between portrait and landscape automatically?
Vnvjeep said:
What is your Xoom overclocked to? Are you allowing it to switch between portrait and landscape automatically?
Click to expand...
Click to collapse
1504 and yes on autorotate.
did you open the camera and make sure both work?
liftman- said:
1504 and yes on autorotate.
did you open the camera and make sure both work?
Click to expand...
Click to collapse
I'm running with the same settings. I can open the camera just fine without issue. Going back to the lockscreen,its just a black square... when I reboot, its fine again...
try this.
delete /system/vendor/pittpatt folder
turn off facelock
reboot into recovery.
clear cach and dalvik cach
reflash gaps (should be ver 10.4)
reset up facelock.
liftman- said:
try this.
delete /system/vendor/pittpatt folder
turn off facelock
reboot into recovery.
clear cach and dalvik cach
reflash gaps (should be ver 10.4)
reset up facelock.
Click to expand...
Click to collapse
I like your thinking liftman! Just did it... time will tell. I'll check in later with an update on if it sticks... thanks!
Vnvjeep said:
I like your thinking liftman! Just did it... time will tell. I'll check in later with an update on if it sticks... thanks!
Click to expand...
Click to collapse
.............
liftman- said:
.............
Click to expand...
Click to collapse
Nope. :-( It worked all last night. Took it off the charger this morning and I don't even get a black box. When I unlock it, I get a message that says "unfortunately face unlock has stopped" or something like that. Ughh. Good try. :-(

[Q] Troubles with light sensor and proximity sensor

Need help. I have troubles with light sensor and proximity sensor after update to lollipop. After updating in fastboot mode (without any errors) these sensors don't work until I restart my nexus. After restarting sensors are working just a few minutes (5-10) and all repeats...
I tryed to downgrde android to 4.4.2, 4.4.3, 4.4.4 - in all of them sensors are working.
Please tell me what can i do to solve this problem!
Same problem!!
I too have this same problem after the update!
dmtcher said:
Need help. I have troubles with light sensor and proximity sensor after update to lollipop. After updating in fastboot mode (without any errors) these sensors don't work until I restart my nexus. After restarting sensors are working just a few minutes (5-10) and all repeats...
I tryed to downgrde android to 4.4.2, 4.4.3, 4.4.4 - in all of them sensors are working.
Please tell me what can i do to solve this problem!
Click to expand...
Click to collapse
same here
dmtcher said:
Need help. I have troubles with light sensor and proximity sensor after update to lollipop. After updating in fastboot mode (without any errors) these sensors don't work until I restart my nexus. After restarting sensors are working just a few minutes (5-10) and all repeats...
I tryed to downgrde android to 4.4.2, 4.4.3, 4.4.4 - in all of them sensors are working.
Please tell me what can i do to solve this problem!
Click to expand...
Click to collapse
same here !!!
if i restart the phone its work for few mintues
Weird because I don't have this issue. However I had to perform a factory data reset through stock recovery because my internal storage was reading 16gb not 32gb. I mention this because maybe that'll help u. Plus I'm completely stock so far.
Have the same issue. Its so annoying. My brother and i did the updates on 2 phones. Mine has the issue, his is working fine. Any solution
I'm having the same issue, I pushed the OTA update via ADB first and has this issue. Then i tried A factory reset and still had it. Then I tried flashing the factory image using fastboot and I'm still having this problem. Everything else seems to be working great.
Do you guys think its an app related issue?
I don't think so, i booted into safe mode and still had this problem, unless the issue is being caused by a native app.
Yeh tried that too. Same thing. How come my brothers phone is fine tho
I don't know man, hopefully someone with a bit more knowledge will be able to help us out, glad I'm not alone though lol.
I fixed mine! I just needed to re-install my factory image manually. Follow the directions in this thread and use method 2.
http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
SlickNolte said:
I fixed mine! I just needed to re-install my factory image manually. Follow the directions in this thread and use method 2.
http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
Click to expand...
Click to collapse
I thought I do that on my phone too with no success. I used the nexus toolkit tho. Does it make a difference
*EDIT*
Never mind, it's still broke, I let the phone sit for about an hour and when I came back the sensor wasn't responding again.. I give up.
SlickNolte said:
I fixed mine! I just needed to re-install my factory image manually. Follow the directions in this thread and use method 2.
http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
Click to expand...
Click to collapse
is it working still. i just got home, about to attempt it
---------- Post added at 07:43 PM ---------- Previous post was at 07:06 PM ----------
haroyac said:
is it working still. i just got home, about to attempt it
Click to expand...
Click to collapse
what if it is an application that is causing this?
No sorry, it took about an hour but the problem came back. I didn't have any apps downloaded yet and it still happened. I would try though, can't really hurt anything. Maybe it will work for you. I'm just tired of rebuilding my whole phone every time, I'm going to ride it out maybe someone will figure something out.
Can you guys try disabling google play services. I have it disabled for 30 min now and looks like its kk
Is yours still working? I just tried this and besides making the phone generally unusable it did nothing, sensors still didn't work. I think I may flash back to 4.4.4, I'm really tired of all this tinkering just to get things working correctly.
Nope. Didn't work. Is your phone a replacement phone by any chance? I called google they acknowledged a firmware bug. They will get back to me soon
No, mine is a launch device. Did they tell you any specifics?
Sensors work fine for me.

Half my drop-down menu settings are gone [Pic]

Hi
I got my phone back and recovered it through a backup from TWRP.
Everything went smooth, besides half my drop-down menu settings are gone. Anyone with similar problems?
Attached picture. Missing things like Mobile Data on/off
I have the same issue after replacing some of the toggles. Now I can't turn data off wtf
dedei said:
I have the same issue after replacing some of the toggles. Now I can't turn data off wtf
Click to expand...
Click to collapse
You have any idea of the course of it?
Faspaiso said:
You have any idea of the course of it?
Click to expand...
Click to collapse
Absolutely no idea. Wiped cache, hard reset, unblocked all apps, I'm not even rooted and the damn thing just went away!
I'm clueless!
happned to me to today :\
dedei said:
Absolutely no idea. Wiped cache, hard reset, unblocked all apps, I'm not even rooted and the damn thing just went away!
I'm clueless!
Click to expand...
Click to collapse
johanbiff said:
happned to me to today :\
Click to expand...
Click to collapse
Have any of you updated anything today? I haven't had my phone for 3 weeks, I just recovered and it was gone.
Faspaiso said:
Have any of you updated anything today? I haven't had my phone for 3 weeks, I just recovered and it was gone.
Click to expand...
Click to collapse
no!
Faspaiso said:
Have any of you updated anything today? I haven't had my phone for 3 weeks, I just recovered and it was gone.
Click to expand...
Click to collapse
the spotify app.. nothing else
I can't understand how it can disappear without any update. Like Samsung sat a date in the system it should disappear on
Maybe it's there when we wake up tomorrow.
i am now having this problem, the phone rebooted itself which has been reported on the net by lots of people and after i downloaded an app i noticed that this mobile data icon has disappeared. i have about 32 gb of space left on my phone so i dont understand what has happened here.
happened to me to today , 920i not rooted, Saudi Arabia
So what was the point of OTA update? What's changed beside disappearing toggles?
I'm having the same issue here in Ireland since yesterday. Spoke with Samsung support and they said factory reset should fix it but I haven't done it yet
Has anyone tried a factory reset to see if it worked?
TheFlick said:
I'm having the same issue here in Ireland since yesterday. Spoke with Samsung support and they said factory reset should fix it but I haven't done it yet
Has anyone tried a factory reset to see if it worked?
Click to expand...
Click to collapse
I've read that some people tested it and factory reset is not working as far as i know... If you have rooted your phone, there are some solutions exist. Otherwise, we have to wait for a fix.
.apk said:
I've read that some people tested it and factory reset is not working as far as i know... If you have rooted your phone, there are some solutions exist. Otherwise, we have to wait for a fix.
Click to expand...
Click to collapse
Thanks for letting me know, saves me the time in doing so. I'm stock rom and no plans to root so may just wait for the patch/fix, cheers.
Go to
settings
mobile data
data usage
to turn in the Internet. I don't know what the other icons are missing?
Same problem here in the Netherlands. Stock, not rooted.
Mobile Data & private mode toggles are gone, i am on stock rooted rom g920f, from Pakistan
Download Galaxy Tools and third from the bottom is an option that enables them all. Root required.
Thoth33 said:
Download Galaxy Tools and third from the bottom is an option that enables them all. Root required.
Click to expand...
Click to collapse
great tip, but due to the hardware problems I've had I rather not root (and yes I know that pingpongroot doesn't trigger kn0x).

Fingerprint sensor issue

Hi,
After updating to 7.0 nougat by official Europe update,
My fingerprint sensor stopped responding, when I'm trying to add new fingerprint it wouldn't let me even try, It shows a message (Attention: make sure that the home key is clean and dry, then try again) and then it goes back to the main lock screen settings menu.
I'm really desperate, already tried everything, plz help!
:crying:
Ronohayon10 said:
Hi,
After updating to 7.0 nougat by official Europe update,
My fingerprint sensor stopped responding, when I'm trying to add new fingerprint it wouldn't let me even try, It shows a message (Attention: make sure that the home key is clean and dry, then try again) and then it goes back to the main lock screen settings menu.
I'm really desperate, already tried everything, plz help!
:crying:
Click to expand...
Click to collapse
Have you tried to factory reset or just flash android 7.0 with Odin. I would recommend wiping after installing an update like 7.0 anyway updating always causes bugs and issues for me.
dylanneve1 said:
Have you tried to factory reset or just flash android 7.0 with Odin. I would recommend wiping after installing an update like 7.0 anyway updating always causes bugs and issues for me.
Click to expand...
Click to collapse
I also just updated my SM-G935FD via OTA to Android version 7.0.
Since then, fingerprint scanner is not working. Like for OP, all tests fail under HwModuleTest.
I tried to remove all fingerprints, but it is impossible to add new fingerprints - the error message is "Make sure that the Home key is clean and dry, then try again." Obviously, the fingerprint sensor is as dry and clean as it was before the update (when it worked perfectly).
Since then I tried, unsuccessfully:
- removing old fingerprints and adding new fingerprints (does not work, cf. above)
- formatting cache partition
- performing a hardware reset
- flashed the stock firmware G935FXXU1DQB3 with Odin
Please advice, thanks.
happiness_is_a_process said:
I also just updated my SM-G935FD via OTA to Android version 7.0.
Since then, fingerprint scanner is not working. Like for OP, all tests fail under HwModuleTest.
I tried to remove all fingerprints, but it is impossible to add new fingerprints - the error message is "Make sure that the Home key is clean and dry, then try again." Obviously, the fingerprint sensor is as dry and clean as it was before the update (when it worked perfectly).
Since then I tried, unsuccessfully:
- removing old fingerprints and adding new fingerprints (does not work, cf. above)
- formatting cache partition
- performing a hardware reset
- flashed the stock firmware G935FXXU1DQB3 with Odin
Please advice, thanks.
Click to expand...
Click to collapse
If you have tried to flash stock firmware in Odin, I'm really not sure what the issue is, if it was just a glitch in the software it should probably have been fixed by a wipe and flash with Odin. If your phone is still under warranty I would bring it back into the Samsung shop or contact them over the internet to inquire about fixing it.
The same exact problem has happened to me too . I'm tired of unlocking with patterns
What should we do ?
This cannot be a hardware issue cuz phone was fine right before the update
---------- Post added at 08:16 AM ---------- Previous post was at 08:15 AM ----------
Ronohayon10 said:
Hi,
After updating to 7.0 nougat by official Europe update,
My fingerprint sensor stopped responding, when I'm trying to add new fingerprint it wouldn't let me even try, It shows a message (Attention: make sure that the home key is clean and dry, then try again) and then it goes back to the main lock screen settings menu.
I'm really desperate, already tried everything, plz help!
:crying:
Click to expand...
Click to collapse
Do you still have the issue ?
I have the same problem ???
What the way to fix this issue
I had that problem sometimes and in the end the main reason was really sweat on my fingers and dirt on the home button.
I know this doesn't sound like a solution, but it surprised me as well. Just try drying your fingers and clean the surface of the home button.
Hi There! I encountered the same issue earlier but then suddenly my fingerprint sensor works normally. The last thing I that I made changes to my phone was to reset the password of my samsung account. Not if there was a security breach that happened but after resetting the password, works fine for me. I suggest that you back up your phone's data before and after resetting your Samsung account.
I have this problem for 1 year, tried to change the password but didnt work.
IS someone still struggling with this problem ? Yesterday i upgraded to DevBase 6.0 Oreo newest build. But after the flashing process the fingerprint sensor act in a unusual manner. Sometimes i could unlock the phone sometimes it directly jumps to the pattern unlock screen. Any news about the problem ? I wiped cache/dalvik and i resetted my password of the samsung account - nothing helps.
Any help, ideas, links are highly appreciated
Cheers
Rhonin

V500N fingerprint scaner problem after update

Hi guys,
My V500N got an update yesterday and after it was installed fingerprint scanner stopped working to unlock the phone. It is still active and working correctly in all other cases, but as soon as the phone is locked I cannot use fingerprint.
Another clue to troubleshooting may be that I have installed ButtonMapper app to set Assistant button to enable a flashlight. And this function behaves the same.
Any ideas how to fix this?
Kernel ver. 4.14.190
SKQ 1.211103.001
V500N40b
Thank you.
try to factory reset your device
totoy unot said:
try to factory reset your device
Click to expand...
Click to collapse
Thank you for an advise, but it is not an option right now for me. I have nowhere to make an external backup.

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