Strange behaviour after a little fall - Samsung Galaxy S10e Questions & Answers

After a small fall, the phone exhibits a strange behavior: sometimes the touch freezes and if I turn off the phone it doesn't turn on again: it gets stuck on the "powered by exynos" screen. If I unplug the battery or wait for it to drain completely it seems to work again, but then suddenly, even after days, it freezes again.

A loose connector or a damaged mobo.
Always use a good case to reduce the G loading on impact from drops.

blackhawk said:
A loose connector or a damaged mobo.
Always use a good case to reduce the G loading on impact from drops.
Click to expand...
Click to collapse
Sorry for my english but what is a mobo?
I suspected a loose connector but how I can find where is the problem exactly? If I can...

Now when I put in charge the phone i see the circle with the charging symbol (the lighting bolt) but i don't see the green animated circle and the charge percentage indicator.
If i try to reboot it appears but the phone still gets stuck.
Moreover I forgot to say that it is impossible for me to access to the recovery screen.

Re_Julien said:
Sorry for my english but what is a mobo?
I suspected a loose connector but how I can find where is the problem exactly? If I can...
Click to expand...
Click to collapse
Mother board. It needs to be pulled apart and examined, hopefully repaired.

blackhawk said:
Mother board. It needs to be pulled apart and examined, hopefully repaired.
Click to expand...
Click to collapse
my worst nightmare

Re_Julien said:
my worst nightmare
Click to expand...
Click to collapse
Yeah.
It may be just a loose connector.
Even a good case isn't a guarantee a drop won't damage a phone. However in 8 years and many drops none of my phones have been damaged.

blackhawk said:
Yeah.
It may be just a loose connector.
Even a good case isn't a guarantee a drop won't damage a phone. However in 8 years and many drops none of my phones have been damaged.
Click to expand...
Click to collapse
I hope so... I will try to open it and see what happens ... If it is a loose connector I think I will see it... If it is the mobo I do not know if it worth it to bring the phone for service

Re_Julien said:
I hope so... I will try to open it and see what happens ... If it is a loose connector I think I will see it... If it is the mobo I do not know if it worth it to bring the phone for service
Click to expand...
Click to collapse
You could speak with a local repair shop and see what they want to look at it.
Without hands on it's impossible to say what the issue is.

Re_Julien said:
Now when I put in charge the phone i see the circle with the charging symbol (the lighting bolt) but i don't see the green animated circle and the charge percentage indicator.
If i try to reboot it appears but the phone still gets stuck.
Moreover I forgot to say that it is impossible for me to access to the recovery screen.
Click to expand...
Click to collapse
These symptoms sound similar to the kinds of troubles with which I have had some limited success, by using the old refridgeration trick. See this post and the one that came after it in this same thread:
S10e bootloop despite flashing with Odin
To give some context, my S10e (Verizon SM-G970U) decided to boot loop out of nowhere. Since this happened, I have factory reset the phone, no success. I brought it to a local repair shop who said they couldn't fix it. Now I have flashed the phone...
forum.xda-developers.com

I'm late to the party, but questions belong in the Questions and Answers section:
15. Keep threads / posts on-topic
Whilst a minor amount of off-topic posting may be overlooked, the general rule is that your posts / threads must be relevant to the Forum / thread in which you are posting.
General Forums - For news and announcements relating to your device.
Q&A Help & Troubleshooting Forums - For all question / request threads and posts. If there is no Q&A Help & Troubleshooting forum, use the General Forum of the relevant device
Accessories Forum - For posts related to accessories relevant to the device
Development Forums (ones with the word development in the title) - For Developers to post release threads e.g. ROMs and Kernels including modifications to kernels, bootloaders, ROMs, etc., as well as R&D development discussion threads designed with an end goal
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Thread moved.

Related

desire s power off by itself

there is no battery issue......is it hardware or rom's issue...let me know plz....
Not very helpful unless you give some information like rooted or not, ROM, changes you've made etc
well its not rooted....and there is no modification done by me..........how can i fix it....help plz
Since you are not willing to give any more information, I can recommend you to charge up your phone.
Sent by my fingers to your head.
Ah, um.... Is it A? No no its B....... Okay final answer its C, I'm sure of it now!
Gosh its like 20 questions but without the question.
alway come the promblem . often restarted
drlfans said:
alway come the promblem . often restarted
Click to expand...
Click to collapse
put a piece of folded paper/card on top of the battery as sometimes a loose battery can cause a bad connection and lead to restarts.
If this doesn't fix it, then take it back to service or try another battery.

[Q] Problem Nexus S - Recharges itself

I have this problem, if I turn off the phone, it appears the logo of the battery charge alone, of course, the charger is not connected.
What could be causing this?
I hear wriggling a small part of the usb tab might sort this out.
problem hardware ?
I'm too tired to do so now, but have a look over the last couple of pages in the Q&A and General forums. There have been others who had the same problem and detailed what they did to fix it. If yours is the same issue, it shouldn't be hard to fix at all. If it is not that simple, speak to Samsung for warranty purposes.
If you are tired you could not even answer
Needless to respond to accumulate posts

Sudden Sensation Bricked?

Hi All,
I wanna start this thread to see how many people had a sudden bricked with their sensations. This thread will help us in defining what "might" caused our phones to suddenly brick itself.
Here are my symptoms.
-No LED
-No LED on charge
-Doesnt show any sign of life
Whats my phone has before it bricked.
-s-off with wire trick no htcdev unlock
-3.33x
-viper rom
-sebastianfm kernel
If bricked users can share this little.information or more, maybe we can compare and trace where it all began.
Thanks!
Sent from my HTC Sensation Z710e using Tapatalk 2
The computer is detecting your phone?
Try remove battery for about hour.
Thanks for wanting to put a thread like this together but others as well as myself have tried to do threads like this. But the problem is that the issue is so random that when other users experience the issue the thread is pushed way back. Or the user is vainly thinking that their device is not suffering the same issue and is recoverable. The truth is it is a hardware defect of some kind. Exactly what defect I do not know as know one with the knowledge has ever taken apart on of the faulty devices to investigate it. My best guess is something happens to the CPU and it becomes unusable. I say this because all the devices I have read users post about that this happens to all report the same as you. They get no led when connected to a charger, phone sudently became unusable without warning, and they usually get QHSDQualcomm as the device if connected to a computer, but some have reported nothing when connected to a computer. If you click on the link to the thread I started you will read what happen to my device and also I have a link to another thread with people that have had it happen. If you still have warranty on your device make HTC replace or repair your device. And so you know if they repair it that means they replaced the main PCB board as that is the only fix for it. Do not waste your time or money on JTAG cause like I said this is a hardware issue.
Radolex said:
The computer is detecting your phone?
Try remove battery for about hour.
Click to expand...
Click to collapse
Thanks for your concern in helping me Radolex, but I had this problem and has been fixed by replacing the motherboard.
T-Macgnolia said:
Thanks for wanting to put a thread like this together but others as well as myself have tried to do threads like this. But the problem is that the issue is so random that when other users experience the issue the thread is pushed way back. Or the user is vainly thinking that their device is not suffering the same issue and is recoverable. The truth is it is a hardware defect of some kind. Exactly what defect I do not know as know one with the knowledge has ever taken apart on of the faulty devices to investigate it. My best guess is something happens to the CPU and it becomes unusable. I say this because all the devices I have read users post about that this happens to all report the same as you. They get no led when connected to a charger, phone sudently became unusable without warning, and they usually get QHSDQualcomm as the device if connected to a computer, but some have reported nothing when connected to a computer. If you click on the link to the thread I started you will read what happen to my device and also I have a link to another thread with people that have had it happen. If you still have warranty on your device make HTC replace or repair your device. And so you know if they repair it that means they replaced the main PCB board as that is the only fix for it. Do not waste your time or money on JTAG cause like I said this is a hardware issue.
Click to expand...
Click to collapse
Thanks for the reply and info, So lets just assume now that sensation has some freaky ways to die. I agree with the CPU being not stable, I was on 1.5ghz with Vipers and looks like there are some "processors" like mine cant handle that **** or also maybe Im in Asia which we have a hot weather. hot weather + OC made the cpu die.

[Q] shutting down when bumpped

Hi I just picked up this really nice looking photon q llate off amazon for a a decent sum, but found it has an odd problem. I want to sim card mod this unit but want to resolve these issues first, first problem is, phone shuts down if slider is closed too hard or phone gets a decent bump but not slammed it rreally doesn't take much force, second issue is I can't get it to stay in fast boot long enough to unlock the boot loader any suggestions? Comments or filthy remarks? The flithy remarks bit is rhetorical any help would be appreciated
Sounds like a hardware issue on the kb slider...
As for the bootloader problem - you put the phone in fastboot mode and it doesn't stay in fastboot mode? Also sounds like something deeply wrong with the device, I'm not even sure where to start with that issue.
I diassembled the entire phone and will probably end up replacing the ribbon slider I placed a ppeace of electrical take to prevent the tape from touching the medal case when closing now I can slide the KB gently and it don't shutdown the battery was removed previously that antenna looking item on the back of the battery ? What is that device a battery temp sensor?
Morecrabs said:
I diassembled the entire phone and will probably end up replacing the ribbon slider I placed a ppeace of electrical take to prevent the tape from touching the medal case when closing now I can slide the KB gently and it don't shutdown the battery was removed previously that antenna looking item on the back of the battery ? What is that device a battery temp sensor?
Click to expand...
Click to collapse
The NFC is a 'sticker' almost as I understand it, attached to the battery. If this is removed, I do not believe NFC will function properly.
Could poor contact to this NFC be causing my shutoff issues? The contacts look a bit abused but was hesitant to attempt to do anything with it till iI knew what is was would u mind elaborating on the NFC acronym? Never mind I answered my own question regarding the NFC item
as for the fast boot issues it will auto select whatever option i have highlighted if i stop scrolling
Morecrabs said:
Could poor contact to this NFC be causing my shutoff issues? The contacts look a bit abused but was hesitant to attempt to do anything with it till iI knew what is was would u mind elaborating on the NFC acronym?
Click to expand...
Click to collapse
Near Field Communication... Google it.
I doubt this would have any issue with your issues tho, just would cause issues using NFC.
this is the first phone ive had with that feature, so if thats not my issue perhaps a tear in the battery cable anyone with indepth fastboot knowledge ever seen it auto select, it does not have a stuck key, as it doesnt automatically change the volumes when the phone is actually on, is their a error reporting system for stuck keys?
Solved the above issues, Need help unlocking This unit is From sprint, but Motorola website sez this unit isnt eligible for unlock ?? what gives?
9900020005210600#544136393530314E533400000000000000000000#933FA2211913F08C5E0AC2512C28445DC10026DE#B4E6D500020021000000000000000000
this is the dump that i get from the command prompt perhaps i am doing this wrong?

Software or Hardware charging problems?

My Asus Zenfone 5z suddenly stopped fast charging i know its not the charger thats the problem, ive used it on several different phones and it still works. Now comes another problem, when i charge my phone and restart it while plugged in the charging symbol doesnt appear but i know its charging but slowly via ampere app. I need to unplug then plug it again then it shows the charging symbol. My PC's and Laptops cant detect the phone but charges it. I have the bootloadeer unlocked, but when i charge my phone powered off it pops up every few seconds and the LED indicator doesnt light up. I tampered with something then it fast charges all of a sudden, i even moved the phone around to ensure that the charger isnt faulty. Then when i went to go and charge my phone is slowly charges up again.
Any help? Do i just go to a technician? its harder because its lockdown where im from. Is it my charging pin thats faulty??
Maybe cleaning it can help, use isopropyl alcohol and a tooth brush or cotton swabs.
XDHx86 said:
Maybe cleaning it can help, use isopropyl alcohol and a tooth brush or cotton swabs.
Click to expand...
Click to collapse
I echo what @XDHx86 has stated. At times, your charging port can be clogged up with dirt, lint, dust, etc... Cleaning it might resolve the issue. However, be sure not to use anything but isopropyl alcohol, preferably 70%+ solution.
Could be a charger port (PBC) failure if cleaning doesn't help.
Could also be a battery failure. Check for any signs of battery swelling.
Unlikely it's software.
blackhawk said:
Could be a charger port (PBC) failure if cleaning doesn't help.
Could also be a battery failure. Check for any signs of battery swelling.
Unlikely it's software.
Click to expand...
Click to collapse
no battery swelling, but i might go to a technician and see if they find a problem. As for now im trying everything before going. I did something, forgot what it was but it fast charged then i wiggled my charger around to see if it stops but it didn't. Tried plugging again and again but after a few hours it didn't fast charge again. Anyways what's a PBC failure?????
The charging port is mounted on a seperate printed circuit board in many phones.
blackhawk said:
The charging port is mounted on a seperate printed circuit board in many phones.
Click to expand...
Click to collapse
know any fix? and why does my bootloader warning always pop up every few seconds when i charge my phone powered off?
sweatypeaches said:
know any fix? and why does my bootloader warning always pop up every few seconds when i charge my phone powered off?
Click to expand...
Click to collapse
You replace the port PCB. The port PCB can effect other seemingly unrelated systems when it fails depending on the manufacturer.
What warning? It may be a firmware or hardware issue. Normally the firmware doesn't go corrupt for no reason.
Possible mobo failure.
There's also the possibility of a rootkit infection.
If running on Android 8 this becomes more likely and if so it may need to be reflashed to purge it.
Is there any other kinds of unusual behavior when running?
You need a tech who is very familiar with this make.
sweatypeaches said:
know any fix? and why does my bootloader warning always pop up every few seconds when i charge my phone powered off?
Click to expand...
Click to collapse
You replace the port PCB. The port PCB can effect other seemingly unrelated systems when it fails depending on the manufacturer.
What warning? It may be a firmware or hardware issue. Normally the firmware doesn't go corrupt for no reason.
Possible mobo failure.
There's also the possibility of a rootkit infection.
If running on Android 8 this becomes more likely and if so it may need to be reflashed to purge it.
Is there any other kinds of unusual behavior when running?
You need a tech who is very familiar with this make.
blackhawk said:
You replace the port PCB. The port PCB can effect other seemingly unrelated systems when it fails depending on the manufacturer.
What warning? It may be a firmware or hardware issue. Normally the firmware doesn't go corrupt for no reason.
Possible mobo failure.
There's also the possibility of a rootkit infection.
If running on Android 8 this becomes more likely and if so it may need to be reflashed to purge it.
Is there any other kinds of unusual behavior when running?
You need a tech who is very familiar with this make.
Click to expand...
Click to collapse
im running on Android 10. I'm talking about the warning when you power on your phone(image attached) Yes, i have some unusual behavior that's been running for the past few days such as: When i restart my phone when plugged in the LED light turns off when its powered off then turn on during the booting screen, then it will completely off once the phone is open BUT my battery percentage isn't going down. I still see it charging via ampere app. The charging symbol also doesnt show(i need to unplug then plug again for it to show) The phone still charges but very very slow.
blackhawk said:
You replace the port PCB. The port PCB can effect other seemingly unrelated systems when it fails depending on the manufacturer.
What warning? It may be a firmware or hardware issue. Normally the firmware doesn't go corrupt for no reason.
Possible mobo failure.
There's also the possibility of a rootkit infection.
If running on Android 8 this becomes more likely and if so it may need to be reflashed to purge it.
Is there any other kinds of unusual behavior when running?
You need a tech who is very familiar with this make.
Click to expand...
Click to collapse
and this phone was also given to me with an unlocked bootloader didn't know what it was then but i know now. I probably can fix it if its some software problem with the help of this website as I'm very familiar with PC's. Thanks for the help if ever.
sweatypeaches said:
im running on Android 10. I'm talking about the warning when you power on your phone(image attached) Yes, i have some unusual behavior that's been running for the past few days such as: When i restart my phone when plugged in the LED light turns off when its powered off then turn on during the booting screen, then it will completely off once the phone is open BUT my battery percentage isn't going down. I still see it charging via ampere app. The charging symbol also doesnt show(i need to unplug then plug again for it to show) The phone still charges but very very slow.
Click to expand...
Click to collapse
I'm no expert on this, but is that a normal warning if you unlock the boot loader?
I'm not advising you to lock it as that may cause other issues but doesn't having unlock increase security risks?
In any event if it does have a rootkit* a factory reset should purge it. If it has custom rom, I have zero experience with them.
I don't like using factory reset as it's best to find the root cause instead. In your case it may not help at all if the root cause is hardware. You need to observe the symptoms and use the process of elimination.
This is one of the reasons I run a stock Android, in some respects it simplifies troubleshooting.
* be careful with all downloads especially side loaded apps. Playstore downloads aren't without risk though.
Email downloads are high risk; keep it all in the cloud whenever possible.
Check the download folder regularly for odd behavior and unauthorized downloads.
sweatypeaches said:
and this phone was also given to me with an unlocked bootloader didn't know what it was then but i know now. I probably can fix it if its some software problem with the help of this website as I'm very familiar with PC's. Thanks for the help if ever.
Click to expand...
Click to collapse
You're welcome. Sorry I couldn't help you more.
I be very careful about locking the boot loader.
Make sure you know the full implications before doing so.
You might consider flashing it to it's stock rom especially since the boot loader was unlocked when you got it.
Make sure it's functional enough to take a flash though, last thing you need now is to brick it.
If it's a hardware issue this should be corrected first.
blackhawk said:
I'm no expert on this, but is that a normal warning if you unlock the boot loader?
I'm not advising you to lock it as that may cause other issues but doesn't having unlock increase security risks?
In any event if it does have a rootkit* a factory reset should purge it. If it has custom rom, I have zero experience with them.
I don't like using factory reset as it's best to find the root cause instead. In your case it may not help at all if the root cause is hardware. You need to observe the symptoms and use the process of elimination.
This is one of the reasons I run a stock Android, in some respects it simplifies troubleshooting.
* be careful with all downloads especially side loaded apps. Playstore downloads aren't without risk though.
Email downloads are high risk; keep it all in the cloud whenever possible.
Check the download folder regularly for odd behavior and unauthorized downloads.
Click to expand...
Click to collapse
I've tried factory resetting 2 times to no avail. It's a normal warning sign, its part of the booting process. But if i power off my device then charge it keep popping up every few seconds. Would a custom rom fix this? or do i just go to a technician now? Also for some reason only Type A to C chargers work. Ive tried my sibling's charger that's Type C to C and it doesn't work, but Type A to C works for them. Also my phone charges on my PC but it doesn't detect it despite having my phone on file transfer mode. I'm trying everything as it's hard to go to a technician especially during covid
blackhawk said:
You're welcome. Sorry I couldn't help you more.
I be very careful about locking the boot loader.
Make sure you know the full implications before doing so.
You might consider flashing it to it's stock rom especially since the boot loader was unlocked when you got it.
Make sure it's functional enough to take a flash though, last thing you need now is to brick it.
If it's a hardware issue this should be corrected first.
Click to expand...
Click to collapse
Yeah, bricking it would be a bummer. I'm still researching on bootloaders and custom Roms in general. Tips on it would be great tho. And no need to be sorry. And I saw this reply late, I've replied to your previous comment.
sweatypeaches said:
Yeah, bricking it would be a bummer. I'm still researching on bootloaders and custom Roms in general. Tips on it would be great tho. And no need to be sorry. And I saw this reply late, I've replied to your previous comment.
Click to expand...
Click to collapse
The unlocked boot loader is suspicious.
Like I said if it's hardware is stable enough to do a reflash I would. Go with the OEM rom it originally came with for now so you have a known good rom loaded... it will simplify troubleshooting.
Error on the conservative side.
Letting a good experienced tech look it over is the safest route.
Finding one may be difficult. One that's does rooting may be more helpful.
On the PC try accessing it in drive management, try the rescan drives command.
The PC not detecting it maybe a driver issue.
In hardware management try updating or rolling back the driver. Try another port.
Reboot...
Look at Event Viewer for error messages after trying to connect the device.
If it's not the PC it maybe the phone's port PCB has failed.
Inspect the phone port carefully with a good light source and magnification. Look for signs of damage, corrosion or debris.
Try gently cleaning as mentioned with anhydrous (99%) isopropyl alcohol and a soft bristle toothbrush. Allow to dry in a low humidity room before using. Isopropyl alcohol is hygroscopic so it will grab moisture out of the air to some extant plus the cooling tend to do so all well.
A blower bulb or fan helps speed drying.
blackhawk said:
The unlocked boot loader is suspicious.
Like I said if it's hardware is stable enough to do a reflash I would. Go with the OEM rom it originally came with for now so you have a known good rom loaded... it will simplify troubleshooting.
Error on the conservative side.
Letting a good experienced tech look it over is the safest route.
Finding one may be difficult. One that's does rooting may be more helpful.
On the PC try accessing it in drive management, try the rescan drives command.
The PC not detecting it maybe a driver issue.
In hardware management try updating or rolling back the driver. Try another port.
Reboot...
Look at Event Viewer for error messages after trying to connect the device.
If it's not the PC it maybe the phone's port PCB has failed.
Inspect the phone port carefully with a good light source and magnification. Look for signs of damage, corrosion or debris.
Try gently cleaning as mentioned with anhydrous (99%) isopropyl alcohol and a soft bristle toothbrush. Allow to dry in a low humidity room before using. Isopropyl alcohol is hygroscopic so it will grab moisture out of the air to some extant plus the cooling tend to do so all well.
A blower bulb or fan helps speed drying.
Click to expand...
Click to collapse
Thanks very much, Ill try and do what you said but in the events thats its the port, do i go to the technicians now?
sweatypeaches said:
Thanks very much, Ill try and do what you said but in the events thats its the port, do i go to the technicians now?
Click to expand...
Click to collapse
If don't have the skillset it be probably the best plan. Ask about experience and pricing upfront.
If you can see the techs working and using ESD mats/wrist straps that's a good sign.
blackhawk said:
If don't have the skillset it be probably the best plan. Ask about experience and pricing upfront.
If you can see the techs working and using ESD mats/wrist straps that's a good sign.
Click to expand...
Click to collapse
blackhawk said:
If don't have the skillset it be probably the best plan. Ask about experience and pricing upfront.
If you can see the techs working and using ESD mats/wrist straps that's a good sign.
Click to expand...
Click to collapse
it looks like this when i restart it by the way. Mind you the Charger is secured. And at the end i unplugged then plugged it again then it charges. I've tried using the phone while charging to see if it stops charging but it doesn't, so i ruled the charger out of the problem. Thanks again.
sweatypeaches said:
it looks like this when i restart it by the way. Mind you the Charger is secured. And at the end i unplugged then plugged it again then it charges. I've tried using the phone while charging to see if it stops charging but it doesn't, so i ruled the charger out of the problem. Thanks again.
Click to expand...
Click to collapse
You shouldn't need power it off to recharge.
So it won't charge unless powered off?

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