I just purchased the sII skyrocket 2 weeks back. About every 2 days the phone would stop receiving calls. When i get a call it would ring a half ring and then at the top where it shows the signal would have a no sign on it like there was no service. Once its goes in to this mode it would stay in it until i reboot the phone. The problem is that i never actually know who is calling because it never logs a missed call. This is the first i have seen this on any andriod phone. Here is some additional info, Stock Rom, Phone is rooted, i have the following apps frozen using TBP
Allshare
At&T code canner
At&T hotspots
At&T navigator
At&T ready 2 Go
Featured Apps
Kies Air
Kies via Wifi
Kobo
NFC service
NFC Test
QIK Lite
QuickOffice
Social Hub
Tethering Manager
Any thoughts? I should add that its not specific to one contact it will happen to anyone that calls, i have tested this calling from my wifes cell to mine when it was in this mode and saw it happen constantly. Rebooted sitting in the same place phone received calls.
no feedback yet from community but i thought i would post an updated.
I contacted AT&T that suggested it could be the SIM card, I went to the store tonight and changed out my SIM. I will update this if the issue goes away so in case some one has something similar they know what a potential fix could be.
Interesting.
Did you get a new SIM card when you get the Skyrocket as well?
I know they issued me a new SIM card at purchase because of the LTE upgrade.
yep they gave me a new sim card when i purchased it said the old one wasn't compatible. So the one i just received replaced the new one that is about 10 days old.
just to update this, this seemed to have fully fixed my issue.. since i swapped the sim there have been no issue
Your SIM was probably dying out, it happens.
Glad to see your issue was fixed, I was thinking you were having LOS, same as the Sprint SGS II.
Yesterday, I received a new StraightTalk MicroSIM (ATT compatible) for my new Nexus 5. I have been using a StraightTalk T-Mobile compatible one that I used in my old phone. I activated the new SIM, using the automated phone system. This morning I saw that my phone still had no service. That is, zero bars, I cannot make calls or text. Of course data doesn't work either. I logged into my account and it said that the transfer to the new SIM is complete. So I called StraightTalk and was transferred 5 times to people who did the same trouble shooting with me every time. Their trouble shooting: power off your phone, take out your SIM and then start it back up. Then they said they need to send me a new SIM card.... Here is my issue, I feel like they don't know what they are doing so their answer is just to send me another SIM.
My question: Did anyone else have this experience or ideas on getting the phone to work? I've tried different APNs with no different results.
Okay, this is odd. I figured, since I won't have phone service for a while, I would root my phone. After I rooted my phone, everything works. I can make calls and data works. Not sure what changed but when the device was rooted, it also did a factory reset. After 50 minutes of crappy customer service, I think I'll just take the new SIM card they are sending.
Takes a while for them to activate it sometimes. I was with customer services for 2 hours trying to activate my Sim card because it wouldn't let me online.
Their customer service, signal penetration might suck, but it's way cheaper, which I'm good with.
Sent from my Nexus 5 using xda app-developers app
I wonder if maybe that is what happened but I think it probably had to do with the factory reset.
I do want to post one final thing since everything has played out today... On the phone I asked them to expedite the package since this is my work phone and ONLY phone. Today, FedEx delivered a new SIM card... it was the card only. No other packaging or information. It was the wrong SIM... I needed a micro and they sent a regular SIM... but at least they tried. After receiving the SIM today, I don't feel so bad about the situation. Things may have been different if my phone didn't miraculously start working. I would have had to cut down the regular sized SIM... to find out if it is an ATT or Tmobile version... it's probably the Tmobile versions, since I ordered the ATT version. Thats how things go... have a good day!
READ THE NEXT POST FOR CONTINUED ISSUES
*** I'm going to keep posting my experience, in case anyone else can find the information useful. ***
My service should have Auto-Refilled today. However, when I went to make a call, I found out my service was deactivated. I thought maybe Auto-Refill was disabled when I transferred to the new microSIM. Unfortunately, after spending another 45 minutes on the phone with customer service, I found out that they activated the replacement SIM that they sent me... the one that doesn't fit my phone and appears to be a Tmobile SIM. So, instead of just re-activating the microSIM that was working yesterday, they have to send me another one. I confirmed with them that they will be sending an AT&T compatible microSIM. We will see what I receive.
I'm posting this as a new thread because of all of the answers that contradict my experience in similar threads. I took a Verizon SCH-I535 set to 'global' to T-Mobile to have a GSM SIM put in. Even the Verizon customer service said that switching to a GSM card would work as the phone is not locked.
I also took an SCH-I545 in and switched SIMs without any problem. The APN data was reset automatically and my old number was ported over to T-Mobile. All was good.
However, when they put the T-Mobile SIM card (and we tried 3 different SIMS) in the SCH-I535, the T-Mobile APN entry showed up, but the T-Mobile network won't recognize the SIM card. Since they had also transferred the number from Verizon to T-Mobile, even returning the Verizon SIM card is useless. The phone can't make or receive calls on either network. I don't think I can get Verizon to reset the number back to Verizon even temporarily since I am a couple days past-due on my bill and VZW won't give you ANY help until you pay past-due amts (won't have the check for a week ).
Any suggestions? I need an exploit to break the "non-existent" SIM lock so I can return the T-Mobile SIM to the phone and have it recognized.
Playa Cat said:
I'm posting this as a new thread because of all of the answers that contradict my experience in similar threads. I took a Verizon SCH-I535 set to 'global' to T-Mobile to have a GSM SIM put in. Even the Verizon customer service said that switching to a GSM card would work as the phone is not locked.
I also took an SCH-I545 in and switched SIMs without any problem. The APN data was reset automatically and my old number was ported over to T-Mobile. All was good.
However, when they put the T-Mobile SIM card (and we tried 3 different SIMS) in the SCH-I535, the T-Mobile APN entry showed up, but the T-Mobile network won't recognize the SIM card. Since they had also transferred the number from Verizon to T-Mobile, even returning the Verizon SIM card is useless. The phone can't make or receive calls on either network. I don't think I can get Verizon to reset the number back to Verizon even temporarily since I am a couple days past-due on my bill and VZW won't give you ANY help until you pay past-due amts (won't have the check for a week ).
Any suggestions? I need an exploit to break the "non-existent" SIM lock so I can return the T-Mobile SIM to the phone and have it recognized.
Click to expand...
Click to collapse
Have you tried changing the apn settings? It may be defaulting to the VZW network
Sent from my Nexus 5
SOLVED
ShapesBlue said:
Have you tried changing the apn settings? It may be defaulting to the VZW network
Sent from my Nexus 5
Click to expand...
Click to collapse
Thanks for the response, but I called T-Mobile's tech services at 611 and (unlike years of dealing with VZW doofs with technical IQs approaching that of a stale Cheez Doodle) immediately got a highly knowledgeable techie. When I was in the store and the SIMs they tried didn't work, I pleaded with them to call tech support, but they insisted that it was the phone's fault since they tried multiple SIMs. Seems that, when T-Mobile (or at least this store) breaks a SIM out of its cardboard holder, but doesn't actually sell it, they simply tape the SIM back to the card and consider it cherry. When I got home and called the techie, he had me read him the SIM id and it turned out it had been tried out before and was still associated with the other cellphone (probably true also with the other "recycled" SIMs they tied. I read him my APN numbers and it turned out that the only problem there was the original name, which should be "T-Mobile" (it was slightly different).
He got the store's number from me, called somebody at the store, told him exactly what to do to get the phone working, and told me to go back within half an hour to get a brand-new unsullied SIM. I edited the APN name, he put the SIM in and - voila!
The onlyl problem I'm having now is that, though I was able to set up my T-Mobile mailbox for my Galaxy 4 with it automatically defaulting to a long-press of key 1 (or dialing 123 and hitting the call button), on the Galaxy III, the mailbox was set up, but a long-press on key 1 calls the non-functioning Verizon voicemail, and there is nothing in the stock system to allow you to edit the quick-dial assignment for button 1 (yes, I removed the Verizon voice-mail app and stuff down at root level). So, I set up button 2 to quick-dial 123 and now button 2 is my long-press voicemail button. Weird - I need to dig a bit more into the innards and find a way to clear the first button assignment - maybe set in build.props???
So, the phone was not at fault and T-Mobile's tech department was a revelation in totally unexpected competence and depth of knowledge (unexpected after 26 years with VZW), but the three people who mucked around with the phone at the retail store are not only proof that we descended from ape-like ancestors, but that many of us are still descending .
Thanks again.
Hello, I just bought a verizon Samsung Galaxy s7. I am a net10 customer, so to use the phone i purchased the byop kit and inserted the verizon compatible chip and then i go to register the phone with net10, and it says it cant do it, to contact customer service. So I called them and they said that for some reason the imei wont register manually, and that i have to call verizon and see if it was locked. So i called verizon and they said according to the imei i gave them it isnt locked, and that verizon doesnt even lock 4g lte devices. but no matter what i do i cannot get the phone to register with imei. I have even tried strait talk. Another thing to note is that on the verizon website, the s7 isnt listed as compatible device for a byop plan.
So theres no one i can call to have anything unlocked, i cant get my money back from net10, after i called net10 customer service back and told them that verizon said it wasnt locked, net10 CS then stated that the phone wasnt compatible on their network.
A verizon tech said he sometimes has problems registering phone imei's. He said sometimes it goes through, and sometimes you have to keep trying. I really have no clue of what type of process is happening here...
So, i took out the verizon compatible sim, and put in the att/unlocked gsm device sim and then registered that through net10. it actually went through, I now have a phone number and i have basic data, but i cannot send or receive mms. I used the APN settings i found somewhere on the internet for ATT network as they are the only ones that work so far..
The other problem i have is that my phone says the sim isnt from verizon, which im assuming i can just flash the "u" version of the rom to take care of? But am i hoping there is a way to make my phone work in their network so that i can use the intended sim card.
So with all that said I have a couple questions.
1. Why wont my phones imei register on the carrier networks?
2. If i cant get it to register on their networks, is there any way to at least get my mms working?
I find it very strange that no one else has had this problem. I cant find any information as to why the s7's arent part of the byop yet.
Thanks in Advance!
I spent over 2 hours last nite with att reps trying to enable numbersync to work between the s3 and s8 phones.. the s8 phone is an unlocked phone (not bought through att), only to find out today via another rep that the phone must be bought via ATT or truly att branded.. which i find a bit absurd, as i think others have succeeded..
Is this really the case.. anyone know or have this same experience?
Specifically this error would appear after going through the get started via the watch then on the phone (after creating a seperate accessid):
Oh darn! We can't enable device syncing on this phone. Want to find out more? Call us at 800.331.0500 so we can help.
(MSSITWINREL12)
If this turns out to really be an unlocked phone issue (which is a bit ridiculous), i think i read that it might be possible to take my sim card out of that phone and put in another phone that is att branded, enable number sync then put the card back in my s8 and go from there
Thanks
The phone does not have to be AT&T branded, I have a T-Mobile Note 4 and until the last update numbersync worked. Updated my S# over the weekend after avoiding it for as long as possible, and now numbersync is no longer an option on my S3.
pasco8525 said:
The phone does not have to be AT&T branded, I have a T-Mobile Note 4 and until the last update numbersync worked. Updated my S# over the weekend after avoiding it for as long as possible, and now numbersync is no longer an option on my S3.
Click to expand...
Click to collapse
Thanks for the reply.. your saying you had an unlocked tmobile phone on att and it was working till a recent tizen update then?
The rep further told me to take the phone to the best buy samsung experience store and have it flashed with the att firmware to get around this issue.. maybe not needed then? (which i assume means a wipe and possibly lose my unlock)
I had the same problem with my Gear S3 and my Axon 7. Worked on for a solid hour with an ATT rep in store and another hour on phone with someone else. Finally it was determined that it wouldn't work on an unlocked phone. Haven't tried the sim swap with an ATT branded device yet, but if I do, I'll let you know if it works.
karlkarloff said:
I had the same problem with my Gear S3 and my Axon 7. Worked on for a solid hour with an ATT rep in store and another hour on phone with someone else. Finally it was determined that it wouldn't work on an unlocked phone. Haven't tried the sim swap with an ATT branded device yet, but if I do, I'll let you know if it works.
Click to expand...
Click to collapse
Spoke to an att rep again today who called me.. basically in my case the 950U1 s8 phone.. because its this model it wont work with numbersync they say.. they also contradicted the previous reps suggestion of taking the phone to the samsung experience place and having the att firmware flashed on it (or doing it at home).. saying it wont help.. that they need HD voice provisioned and it wont let them provision it (the phone wont).. they said swapping the sim card to a real att phone only may help for a short period, till the system does a sweep, sees a non att phone and reverts it (same with just adding the imei to the database).. There is also a good chance the recent update to either the s3 or the samsung s8 caused numbersync to do a detection for unlocked phones and not allow this (they indicated).
They said i could still try doing the firmware flash but it probably wouldnt work (i dug around online trying to find out which flash it would be and i didnt get too far, short of going to the store to do it at best buy samsung experience)
Really sucks, as the alternative, if i were that desperate to enable this feature (i dont think i am willing to go this far) would be to sell the old phones and get new att branded ones.. end up costing me the price of a new watch in the mix just to do that
markm75 said:
Spoke to an att rep again today who called me.. basically in my case the 950U1 s8 phone.. because its this model it wont work with numbersync they say.. they also contradicted the previous reps suggestion of taking the phone to the samsung experience place and having the att firmware flashed on it (or doing it at home).. saying it wont help.. that they need HD voice provisioned and it wont let them provision it (the phone wont).. they said swapping the sim card to a real att phone only may help for a short period, till the system does a sweep, sees a non att phone and reverts it (same with just adding the imei to the database).. There is also a good chance the recent update to either the s3 or the samsung s8 caused numbersync to do a detection for unlocked phones and not allow this (they indicated).
They said i could still try doing the firmware flash but it probably wouldnt work (i dug around online trying to find out which flash it would be and i didnt get too far, short of going to the store to do it at best buy samsung experience)
Really sucks, as the alternative, if i were that desperate to enable this feature (i dont think i am willing to go this far) would be to sell the old phones and get new att branded ones.. end up costing me the price of a new watch in the mix just to do that
Click to expand...
Click to collapse
.
When I first bought the watch it was for the numbersync feature. My first problem was even though the Samsung rep and the bestbuy rep said that it would work with my Note3, it did not. took several calls and many hours of trying to figure out the HD Voice (VOlte) provisioning. Bought a TMobile Note 4, rooted and rom'ed this worked to setup numbersync. the only problem was it would occasionally turn off numbersync, this occurred about once a month. Then if failed completely said that this line is not accceptabl;e for numbersync. this was after about six months. Discovered that it appeared to be age of firmware related, I was on a TM firmware that was several updates out of date. When I odin flashed the latest firmware numbersync worked again until the recent update to 3.0.0.1 on the gear firmware. Now I have the line not acceptable for numbersync again. I'm going to try to update firmware again to see if that works. If not I will probably look to change carriers to TM. will cost the price of a new watch, but will get me out of AT&Ts locked boot loader.
BTW, setting up numbersync on a different phone and switching back will not work, Tried several times and as soon as you turn on the phone that is not HD Voice capable with your SIM card in it the system sees it and turns off numbersync almost instantly. went throught that trying to get my Note 3 to work.
In all my experience the Samsung and AT&T reps were not a good resource. Numbersync does not appear to be a very popular feature and they do not know much about it.
pasco8525 said:
.
When I first bought the watch it was for the numbersync feature. .
Click to expand...
Click to collapse
My main motivation for it has been that.. someone correct me if this isnt accurate.. if your phone dies or is off.. when you dial someone from the watch or text them it will still show the cell phone phone number, not the watch phone number as it does now if bluetooth isnt on.
I'm in the process of gathering the files i need to do the att firmware flash and hopefully hd voice works then (as others say it has).
markm75 said:
My main motivation for it has been that.. someone correct me if this isnt accurate.. if your phone dies or is off.. when you dial someone from the watch or text them it will still show the cell phone phone number, not the watch phone number as it does now if bluetooth isnt on.
I'm in the process of gathering the files i need to do the att firmware flash and hopefully hd voice works then (as others say it has).
Click to expand...
Click to collapse
Yes, that is the whole point of numbersync. The watch uses the phones number not it's own.
Tried updating to the latest firmware and a ROM based on it. No luck still get a rather comical response "Oh darn! We can't enable device syncing on this phone. " worked until the tisen update.
There also seems to be confusion on numbersync with the att reps.. one person told me the watches dont need their own numbers.. that numbersync is all we need (but how would the watch make a call if the phone is off).. another said yes they need external numbers for number sync or solo
edit: i see your last post.. so the latest reps are correct then.... so they assigned us numbers and $10 access fees each with activation fees for no reason basically.. ugh
The watch has to have it's own number, that is it's address on the network. Without it numbersync would have no way to send calls to it. Same as with the LTE enabled iPads they could not make a call, but had to have an address on the cellular network.
Just a quick note...i too spent 3 hours in an AT&T store trying to get numbersync to work..., finally returned the S3 Frontier cancelled the number in it and left frustrated...i now have a GS8 unlocked on AT&T through my work...that is synced to a Verizon Gear S3 Classic lte and i simply use call forwarding with YouMail. If i do not answer my phone after 3 rings it gets sent to my watch and if I still do not answer then Youmail picks it up..If I call out or text with the watch separately then I just let my customers know that I have 2 numbers 1 for my cell and one for their watch. I just don't think AT&T is ready for the Numbnersync technology yet and they just don't care enough to train their own people on it, sad as it is a good promise...
Sent from my iPad using Tapatalk
pasco8525 said:
The watch has to have it's own number, that is it's address on the network. Without it numbersync would have no way to send calls to it. Same as with the LTE enabled iPads they could not make a call, but had to have an address on the cellular network.
Click to expand...
Click to collapse
I meant phone number.. are you saying phone number? After the rep said i didnt need a phone number for each watch, she credited me back the cost of the two lines and said just to contact them that they would enable the numbersync once i had the phones ready.. I'm assuming number means imei, which they still have in the system.
Yes each watch has to have it's own phone number. I believe this is another case of AT&T rep not understanding number sync.
I managed to firmware update so that i have the att bloatware (didnt even need reset, all software was kept).. i confirmed HD voice is working but WiFi calling throws an error to contact ATT.. hd voice was the key for numbersync.. however.. despite this.. and 2 hours on the chat line with ATT.. i still get an error when you do the s3's get started numsync and it opens the page on the phone.. the oops, device sync cant work with your phone (which went from a 950U1 to a 950U btw, which is good as well).. They escalated to another backend team, but i highly doubt they will get it working.. most likely they'll still complain that my phone (was) an unlocked phone, despite adding the att firmware to it.
markm75 said:
I managed to firmware update so that i have the att bloatware (didnt even need reset, all software was kept).. i confirmed HD voice is working but WiFi calling throws an error to contact ATT.. hd voice was the key for numbersync.. however.. despite this.. and 2 hours on the chat line with ATT.. i still get an error when you do the s3's get started numsync and it opens the page on the phone.. the oops, device sync cant work with your phone (which went from a 950U1 to a 950U btw, which is good as well).. They escalated to another backend team, but i highly doubt they will get it working.. most likely they'll still complain that my phone (was) an unlocked phone, despite adding the att firmware to it.
Click to expand...
Click to collapse
Update here.. i managed to get everything working by going with a new sim card.. wifi calling works now.. and i was able to complete numbersync setup.. the only remaining issue i have is that my callerid seems to be blocked on the receiving end.
markm75 said:
Update here.. i managed to get everything working by going with a new sim card.. wifi calling works now.. and i was able to complete numbersync setup.. the only remaining issue i have is that my callerid seems to be blocked on the receiving end.
Click to expand...
Click to collapse
With the Firmware did you have to go through the full process where you changed the CSC and flashed the ATT firmware? Currently I am running a Sprint phone that is unlocked an running the US Unlocked firmware. Even running the ATT firmware they still were not able to get HD Voice or WiFi calling working for me.
eaglerugby04 said:
With the Firmware did you have to go through the full process where you changed the CSC and flashed the ATT firmware? Currently I am running a Sprint phone that is unlocked an running the US Unlocked firmware. Even running the ATT firmware they still were not able to get HD Voice or WiFi calling working for me.
Click to expand...
Click to collapse
The full steps, or mostly full.. are here in this thread..
The short of it was that i only ran regular odin at first.. just did HOME_CSC (using the verizon firmware which covers all carriers).. then rebooted the phone and did all the check boxes and the regular CSC.. after rebooting nothing was wiped and att bloatware was there... at this point hd voice was working.. wifi calling wasnt.. so i went to the store, got a new sim card today, then wifi calling was working.. numbersync took the code on the phone without error.. however.. now i'm realizing it isnt really working.. when i turned the phone off, and texted, it showed my s3 phone number.. and my callerid is still botched.. i think att botched something in this whole process.. so yet another call to them needed.
markm75 said:
The full steps, or mostly full.. are here in this thread..
The short of it was that i only ran regular odin at first.. just did HOME_CSC (using the verizon firmware which covers all carriers).. then rebooted the phone and did all the check boxes and the regular CSC.. after rebooting nothing was wiped and att bloatware was there... at this point hd voice was working.. wifi calling wasnt.. so i went to the store, got a new sim card today, then wifi calling was working.. numbersync took the code on the phone without error.. however.. now i'm realizing it isnt really working.. when i turned the phone off, and texted, it showed my s3 phone number.. and my callerid is still botched.. i think att botched something in this whole process.. so yet another call to them needed.
Click to expand...
Click to collapse
Thanks. It sounds like the latest firmware they did seems to fix some of the issues from bringing a non-ATT phone over but does not resolve everything. It looks like I won't be able to do this though. ATT and the ebay seller are unable to clear the ICCID on my watch, I have to sadly do a return now.
Kinda unrelated, yet ATT was horrible even for normal Sammy phone/watch. After dumping ATT service/hardware for various reasons a few moths back... Sammy watch/phone from Verizon hardware/service works flawlessly. Am carrier neutral, but one works reliably, one didn't.
BTW, Sammy pay via watch hiccuped via ATT at times, yet works flawless via Verizon.
markm75 said:
The full steps, or mostly full.. are here in this thread..
The short of it was that i only ran regular odin at first.. just did HOME_CSC (using the verizon firmware which covers all carriers).. then rebooted the phone and did all the check boxes and the regular CSC.. after rebooting nothing was wiped and att bloatware was there... at this point hd voice was working.. wifi calling wasnt.. so i went to the store, got a new sim card today, then wifi calling was working.. numbersync took the code on the phone without error.. however.. now i'm realizing it isnt really working.. when i turned the phone off, and texted, it showed my s3 phone number.. and my callerid is still botched.. i think att botched something in this whole process.. so yet another call to them needed.
Click to expand...
Click to collapse
well 5 chat people later they finally fixed the unknown callerid issue.. apparently there is an internal back end feature for numbersync regarding it set to active and on.. both toggles were on.. the rep removed the "on" and now my callerid shows my number when calling from my phone (and from the watch when watch is in solo mode too).. everything works! :laugh: