I've had the phone since Friday of last week (04/01/16) And everything works great, except my fingerprint scanner just started having issues reading my fingerprint starting today. I have removed my print that was saved and redone it 3 times but most of the time I get an error that says "Fingerprint scanner dirty, clean it and try again". I've cleaned it and nothing has changed.
Not helpful, but mine has worked pretty flawless. My only other phone I've had with fingerprint was my note 5 and I considered it unacceptable and had to wipe multiple times a day. So far I haven't consciously wiped my g5's.
crashercarlton said:
Not helpful, but mine has worked pretty flawless. My only other phone I've had with fingerprint was my note 5 and I considered it unacceptable and had to wipe multiple times a day. So far I haven't consciously wiped my g5's.
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You're right, it wasn't helpful however I have noticed that after that one day (and driving it to the purchase location to be made a fool of) I have had no issues with it again. Must have been a fluke for almost 8 hours but it has been flawless ever since.
Fingerprint scanner issue
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No Problems
My scanner works very well and fast. The only time it hasn't is if my finger is dirty or wet. If you have something on your finger that wasn't there when you scanned it will cause a problem.
LG07132015 said:
Hello Garrett07,
Are you still having issues with the phone's fingerprint scanner?
if you are, can you please contact me? my email address is [email protected].
Thank you.
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Hey Ashley, I got the issue I think all sorted out, I went through and did a variety of scans of my fingerprint and it eventually solved itself I haven't had any other issues since.
No issues at all with mine and I haven't cleaned since I started using it (2 weeks).
Only problem I have with mine is when I use nova launcher... After a few days it just wouldn't work so just loaded lg's 4.0 which I have actually started to like and have zero issue even worked with a little moisture after condensation from a cold beverage.
Hi
so i bought the LG G5 as an anniversary gift for my better half and we ( i also use it from time to time)have an outgoing issues...from time to time the scanner won't work at all... the only way to make it work is to go to setting turn it off and on again... I'm with Bell and I'm still in the DOA period... so i can exchange it. she uses Holo launcher cause let's face it LG not putting apps drawer (except on the simplistic easy mode) is a joke ...so could that be it???
DyingSlow said:
Hi
so i bought the LG G5 as an anniversary gift for my better half and we ( i also use it from time to time)have an outgoing issues...from time to time the scanner won't work at all... the only way to make it work is to go to setting turn it off and on again... I'm with Bell and I'm still in the DOA period... so i can exchange it. she uses Holo launcher cause let's face it LG not putting apps drawer (except on the simplistic easy mode) is a joke ...so could that be it???
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I've seen other people say its the launcher, but you can download lg smartworld and install ux 4.0, ever since I did that I have had no issues.
Garrett07 said:
I've seen other people say its the launcher, but you can download lg smartworld and install ux 4.0, ever since I did that I have had no issues.
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hi
exactly what i did and since then no issues
my wife doesn't like the UX 4.0 though, it will take some getting used to it
I've been using nova launcher since day one and have never had any problems with the scanner. I have had it tell me my finger was too dirty a few times when I was working on my truck though. Perhaps you should try deleting all your fingerprints and then setting up the same finger twice using different parts of your finger for each fingerprint (as suggested in a similar thread). I did this independently when I switched from my otter box to the lifeproof case for fear of having the same issue as you due to the change in angle my finger commonly touches the button at as well as the clear protective sheet over the scanner from the lifeproof case. I scarcely if at all have problems with it.
:crying: I've never had it workin', have written it off as another useless feature, not real fond of lock screens anyway!! I use Apex launcher, no issues!!
Hello.
I have been using this device for almost a year now. I have experienced four times now that my fingerprint sensor doesn't work. I'll just find out it is not working anymore. and then after some time it works again. what maybe the cause of this issue? It's a bit of a big deal for me. I haven't rooted my phone. I didn't study yet the fantastic effects of rooting. Maybe one of these days.
Thanks a lot.
The FP scanner in my S7 (USA, Verizon) works great... for a day or 2, then starts to "degrade" in accuracy before becoming 0% accurate after a few days (i.e. it stops working). I don't have especially oily fingers. The opposite, actually. I thought the problem might be my hands drying out and changing my FP pattern slightly, so I tried 3 separate entries into the FP storage at time when my hands were really dry, and when they were not. I thought that this might cover all situations. Nope. Same thing happens. Over time, each FP degrades in accuracy until becoming completely useless.
If I delete the FPs and start another profile, it works fine again, and starts the cycle all over again. I did a factory reset. No change.
The thing that sucks is that, since this took a while to really manifest as a problem, I'm concerned about being able to exchange it. Bought it at Best Buy just before Christmas.
Maybe I've just got weird fingerprints...
Has anyone else experienced their finger print reader stop recognising their print after a couple hours of phone use? A reboot always fixes it for a few hours then it stops working again.
Running March first security update.
No problems for me. Exynos with April update.
Update.
This first started happening while I was in Florida on a work trip. Now that I am back in the Midwest everything is working again. Maybe it had something to do with the humidity level? I know the reader doesn't work when my hands are damp.
Also, while there I updated my gcam. On the flight home I rolled the gcam software back. I don't think that would do it but I'm not sure what else would have caused the scanner to stop after a few hours from a reboot.
No issues here.
Reset and if continues warranty.
Good luck
Same issue, problem is when its hot your fingers are a bit wet with sweat it doesnt recognize a ****. Didnt have issues before with front mounted reader, but apart from location this makes the sidemounted reader a pain.
I got a newish Note 10 plus, so I add my fingerprint and it works very well, first try, almost everytime, works wonderfully.... when i first add it... Slowly over the courses or 2-5 days it starts having a harder time recognizing it, untill it finally just wont recognized it at ALL. No screenportector and no other issues. What could be causing this what could I do to try and fix it?(Getting a new finger is not a possibility, I already looked into it)
Bumpdy bumpdy bump bump
EnduringInsanity said:
I got a newish Note 10 plus, so I add my fingerprint and it works very well, first try, almost everytime, works wonderfully.... when i first add it... Slowly over the courses or 2-5 days it starts having a harder time recognizing it, untill it finally just wont recognized it at ALL. No screenportector and no other issues. What could be causing this what could I do to try and fix it?(Getting a new finger is not a possibility, I already looked into it)
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Try it, this help me
https://youtu.be/cwsShUrqEdA
Were you able to get it working properly?
Btw. from my experience, there are people who are not able to use fingerprint scanners. Unfortunately. For instance - my mother got an Ipad some years ago. Fingerprint worked for 1-2 days, then it stopped. She was not able to unlock with her finger anymore. New scanned fingerprint worked again fine for 1-2 days... Now she has Dell laptop with fingerprint scanner. Same issue. I tried to scan her finger on my Note 10. Same issue, it worked only for a few days..