Hi, I bought my Moto G from Amazon.de. While planning to test it out and send it back in ~ 1-2 weeks, to buy the 16 GB version of it, I wanted to know, when the warranty is broken. By requesting the unlock code from Motorola or by actually unlocking the bootloader?
Since it's possible to relock the bootloader, will the warranty back or better: is it detectable, that the phone was unlocked?
It's quite a general question, since it applies to Motorola and HTC devices which also have to be unlocked by requesting a code from HTCDev
Well to be honest you can't void your warranty in the EU by simply unlocking the bootloader. So it depends where you live.
Link: Once you REQUEST!!! the unlock code, your warranty will be voided.
how to root moto g without unlock bootloader?
Right now there is no solution. Maybe one day, but don't hold your breath.
ok, and unlocking bootloader can be reverted to locked bootloader for warranty as it was never unlocked? when bootloader is locked theres any difference or alert, like the alter triangle in samsung phones with unlocked bootloader?
When the bootloader is unlocked there is a warning when you boot, but there's a solution published in these forums for how to revert to the normal Motorola boot screen. You can relock the bootloader but it doesn't restore the warranty as Motorola have a list of which phones have been unlocked.
However in Europe unlocking the bootloader does not invalidate your warranty, regardless of what Motorola might say. You also have an automatic 2-year warranty on all purchases.
raniero1 said:
ok, and unlocking bootloader can be reverted to locked bootloader for warranty as it was never unlocked? when bootloader is locked theres any difference or alert, like the alter triangle in samsung phones with unlocked bootloader?
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To unlock Bootloader you have to submit "fastboot oem get_unlock_data" on Motorola's website and you'll get the unlock code. If you do so they have your device in their database. Secondary it is flagged in the device itself if i remember right.
ok but ive just spoken with motorola support in italy, they told me that if the phone had any software modification they wont provide anymore warranty
I know that to unlock sony phone you have to get from their website also a code, but that dont get you warranty off, in italy ive sent the phone in assistance and they didnt even check that database
anyway i hope there will be a way to root without losing warranty in near future, like for samsung flashing prerooted stock firmware
i just want root to restore data from a titanium backup for 1 app from my previous android phone, nothing more
raniero1 said:
ok but ive just spoken with motorola support in italy, they told me that if the phone had any software modification they wont provide anymore warranty
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I'm not sure with this, but i think, in Europe you'll have full warrenty anyway on the Hardware as long as you did not destroy it by a software failure. So for e.g. if you unlock Bootloader only and your screen will be dead later which is not caused by a software modification you'll have full warrenty on the Hardware. But if it comes hard, it might be difficult to deliver a proper proof to Motorola that it is a manufacturers fault.
This is the chat i had right now with motorola germany
Ben: Hallo, mein Name ist Ben. Wie kann ich Ihnen helfen?
me: Hello, can i just ask you a question in english?
Ben: Sure, how can I help?
me: Thank you very much, i just would like to know if phone unlocking, about moto g, void warranty
me: With phone unlocking i mean bootload unlocking
Ben: Yes, this will void the warranty.
me: Ok thank you ben
me: goodbye
Ben: You are very welcome, bye for now.
This is also written in their licence Agreement. I doubt that it is applicable to EU law in this way. But as i said i don't know for sure, I'm not a lawyer. They can write and say a lot if the day is long and of course they will not give you any legal advice which will be against their own terms.. If you ask them they will always answer what they want. Terms can sometimes be futile. Maybe you can ask in a lawyers Forum. Many more will be interested in that
EDIT: In Germany you have the Terms Gewährleistung und Garantie. It can be that the Gewährleistung will be lost because it is voluntary given to you by the vendor. But with my above mentioned Situation the Garantie will be still applicable as in aboves case, at least in Germany. But as i said I don't know for sure. This is what i read in the last weeks about this.
NOT SURE IF IT IS REALLY LIKE THAT!!!
EDIT: If you can understand German you might read this. Maybe I'll find this also in English.
EDIT: Several Laguages:
Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees
I have unlocked the bootloader and if a hardware fault occured I would ask Motorola to fix it, if they said no as my warranty is void (and refuse to fix it whatever I say) my only option is to then take to them court. Am I going to do that over a £160 phone - no Im not, I'll just buy a new phone as taking Motorola to court isnt something I fancy doing
I guess there may be other options, eg some sort of civil rights organization which helps with warranty issues which may or may not cost money, but even if its free its still going to cost a lot of my time.
I think if you unlock the bootloader you really want to acknowledge that the chances are that Motorola wont be fixing your phone, whether thats lawfully right or wrong may not be worth your time and money arguing over.
Personally I wouldnt blame Motorola for telling me that made my choice and now to live with it.
What I do think is a shame is that they dont officially release the stock images of the moto g as they do with their dev editions of some phones. After all that may remove a lot of support calls they get (and then refuse) from people that have screwed up their moto g's by unlocking and rooting etc.
scott_doyland said:
I have unlocked the bootloader and if a hardware fault occured I would ask Motorola to fix it, if they said no as my warranty is void (and refuse to fix it whatever I say) my only option is to then take to them court. Am I going to do that over a £160 phone - no Im not, I'll just buy a new phone as taking Motorola to court isnt something I fancy doing
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Did you buy the phone from Motorola directly? Probably no.
Amazon, Tesco, Phones4you etc...
The warranty contract which is provided by EU law is not between you and the manufacturer (Motorola), but between you and the seller.
So if you have a hardware fault, you send/take the phone back to the seller. It's true that If they don't replace it right away, they'll probably send it to Motorola for repair anyways, and Motorola can say that your warranty is void.
But in this article this article they say:
"In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations."
Thanks for the info, its obvious to me now that I'd go to phones4u - just as I would return any faulty appliance to the seller. It would be interesting to see what happened if I ever had to do that, but i hope I don't have to.
cwm without unlocking
can we install cwm by this method ( http://motorola-g.blogspot.in/2013/12/how-to-install-cwmtwrp-custom-recovery.html?m=1 )without unlocking? if possible we can install pre rooted roms by cwm. am a noobie... guide me pls
balajiasmartguy said:
can we install cwm by this method ( http://motorola-g.blogspot.in/2013/12/how-to-install-cwmtwrp-custom-recovery.html?m=1 )without unlocking? if possible we can install pre rooted roms by cwm. am a noobie... guide me pls
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You can't. Atm it's not possible root moto g without unlock bl. There are not other ways for now.
denzel09 said:
You can't. Atm it's not possible root moto g without unlock bl. There are not other ways for now.
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cwm?
balajiasmartguy said:
cwm?
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Without unlock bootloader you can not boot or flash a custom recovery on moto g. It is not possible in our case. Again.
y its not possible... in recovery it has a option to install update from SD card... with this can't we install cwm? correct me if I am wrong...
For root on g you need:
unlock bootloader,
custom recovery.
If you don't unlock bootloader forget root.
denzel09 said:
For root on g you need:
unlock bootloader,
custom recovery.
If you don't unlock bootloader forget root.
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am sorry for disturbing you. am not asking about root. can I install cwm directly without unlocking... using install update from SD card option in stock recovery...
balajiasmartguy said:
am sorry for disturbing you. am not asking about root. can I install cwm directly without unlocking... using install update from SD card option in stock recovery...
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No
..............
I am completely clueless of what bootloader is and after some googling, I think that it's the locking of a phone's network to a specific company like verizon, at&t etc. But, here in India, we don't have such contracts, so do I need to unlock bootloader before rooting my phone? I previously had galaxy ace and there was no mention of bootloader even when I installed all sorts of custom roms.
nitish159 said:
I am completely clueless of what bootloader is and after some googling, I think that it's the locking of a phone's network to a specific company like verizon, at&t etc. But, here in India, we don't have such contracts, so do I need to unlock bootloader before rooting my phone? I previously had galaxy ace and there was no mention of bootloader even when I installed all sorts of custom roms.
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you just won't get root if your bootloader is locked
Unlock it for root, CWM, ROMs , etc
No, a bootloader doesn't do what you assumed, it just restricts your devices from any alteration by giving you limited access. Region locked or carrier lock is a different thing.
Thanks all, one more thing, if I unlock bootloader then can I get my warranty back?
nitish159 said:
Thanks all, one more thing, if I unlock bootloader then can I get my warranty back?
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NO, you won't. When you apply for the code on Motorola site you lose your warranty. Even if you somehow manage to trick them, Moto G will still show status code as 2 (meaning relocked) instead of 1 (locked) or 3 (unlocked). Anybody feel free to correct me if I'm wrong.
Is root without bootloader unlock possible? I'm not sure my retailer (Czech, EU) would accept warranty claim of bootloader-unlocked device if needed... I'm aware htcdev.com says even bootloader-unlocked units are still covered under warranty, but have no idea whether this extends outside the US or to units not bought directly from HTC.
not possible
Hello everyone. I just got I'm mate 9 and I'm totally psyched. Seems like it's one of the best phones out there currently. I know I will be spending a lot more time here from now on. Looking around and doing some searches, I found a few threads that sort of answered this question but I'm still not a hundred percent positive. I have a couple of questions as follows:
1) I know that the bootloader unlock process has to be officially done through Huawei. My first question is when I request an unlock code, is my warranty void after that? Do they have a list of people who have requested these unlock codes that would be denied warranty even if the bootloader is locked when and if the warranty service is requested?
2) if the bootloader is re locked, is there any way for Huawei to tell that it was ever unlocked thereby denying warranty coverage?
Thanks in advance and it's good to be part of the mate 9 pack on XDA.
Going through Huawei will certainly void your warranty as they will have record of you requesting the unlock code (it's sent via email after you provide your IMEI). There's an app on the playstore that can provide you the code (DC Huawei bootloader codes) that can unlock it without their knowledge and flashing an official ROM will relock your bootloader every time.
CandyFoxJ said:
Going through Huawei will certainly void your warranty as they will have record of you requesting the unlock code (it's sent via email after you provide your IMEI). There's an app on the playstore that can provide you the code (DC Huawei bootloader codes) that can unlock it without their knowledge and flashing an official ROM will relock your bootloader every time.
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Thanks so much for that response. I was about to go through a Huawei but I think I will much rather use an app like this. It's a paid app right? And you have to use ADB to do the actual unlock.
The app is free but the service is not, I think it's 4-5 $. You'll need ADB to unlock, that is correct.
CandyFoxJ said:
Going through Huawei will certainly void your warranty as they will have record of you requesting the unlock code (it's sent via email after you provide your IMEI). There's an app on the playstore that can provide you the code (DC Huawei bootloader codes) that can unlock it without their knowledge and flashing an official ROM will relock your bootloader every time.
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I don't really see how requesting the bootloader unlock code can be seen as a proof of actually unlocking it.
Per Huawei's unlock agreement you're forced to accept.
"Unlocking the bootloader may result in unpredictable consequences for your device, including but not limited to those listed above. The user shall be held responsible in the event that the device malfunctions and cannot be recovered. Huawei will record your unlock request information; for software and hardware failures arising as a result of unlocking the bootloader, Huawei repair centers can provide repair services charged at the standard rate for repair work outside the scope of the warranty."