Question Can't remove old Carrier's information on Global Unlocked phone - Samsung Galaxy Z Flip 3

Hi all,
I have been stay up two days to looking for my solutions and would you guys at least let me know if this is impossible or possible?
1. Bought Global Unlocked AT&T phone from my friend. When he sold it to me, I made sure it is unlocked and move to any carriers.
2. I check IMEI numbers and everything from Verizon (I called them) they confirmed this phone is compatible in their netowrk and will work.
3. I switch my iphone 11 max pro sim card (verison) and put it to Samsung Z flip 3 5g.
4. Everything works find but, I saw AT&T logo when I start the phone. I also some of AT&T setting's everywhere. I did factory format and showing the same thing.
5. I called verzion and they said, because I use 4g sim to 5g phone and asked me to visit their direct retailer to get free 5g sim card and I did.
6. HOWEVER, after change even sim, it shows still AT&T logo and AT&T related menu in the settings and everywhere. Also, I did not even have wifi calling feaatures.
6. After that I have been search and study two days but, still couldnt' figure out what's going on. What I found is I need ask my current carrier to push OTA. (that's the one of other people suggested and I did chat with verizon and they said, they will get back to me after senior engineer to check if they can do it.
7. They also make sure my phone is registered their networks and works fine.
It is really bothering me to see some of AT&T settings still turn on and also shwoing in this phone.
Probably this phone is global unlocked phones provided from AT&T from the beginning.
While i am searching and reading the articles, lots of people told me to gave up because i am even on Verizon, they said I have to depends on AT&T's OTA updates and etc....
it is my fault to bought it from my friend even tho I belived that because it worked, I thoguht that everyhthing would be fine......
What should I have to do? Just stay with it and sell it when z flip 4 is come out? Do I really didn't have any change to correct this issue?
I was fan of iphone and i swiched to android first in my life and everything went wrong. I want to fix and stay on Samsung. Would you guys can at least let me know there's no way or there's way to correct this so that at least I can ignore everthing and stop trying to find answer all day wrong........
Thank you and sorry for long question... you guys are my last hope.
Thank you in advance.
Respectfully,

Related

[Q] How do I add APNs on Verizon Galaxy S3 running 4.1.1?

I have a Verizon Galaxy S3 (SCH-I535) running Android 4.1.1. I was told by Verizon prior to moving to England that, with this version of Android which unlocked the "world phone" capabilities (GSM), that I would be able to use my phone abroad with a new sim on a local network.
Fast forward a few weeks, and I am in England with an Orange sim in my phone. I have no problems with voice, but I cannot access any data services (I have no trouble receiving texts, but cannot send them - I think this is a problem with the sim though). After searching around the internet for a while, it seems that the solution to my problem would be to add the Orange APN settings to my phone.
HOWEVER, Verizon's version of 4.1.1 does not allow you to edit APN settings! When you go to the APN menu, there is nothing displayed and the only settings option is to Reset to Default.
The closest thing I've found to a solution is here, but it's a bit out of date as the method isn't for 4.1.1. I'm a bit wary of rooting my phone and installing a rom, as I've never done anything like that before.
Does anyone have any experience with this sort of thing that might be able to offer a solution? I would be willing to root my phone if necessary, but I'd need to be directed to a pretty explicit noob guide for doing that :silly:
Thanks!
Getting root is easy with the toolkit linked. Should you have any questions you can read the thread or search galaxy s3 toolkit on YouTube. Just keep in mind some videos are outdated and that you have a Verizon cdma galaxy S3 running 4.1.1.
forum.xda-developers.com/showthread.php?t=2092244
Sent from my SCH-I535 using xda premium
Search this same thread and the APN fixes are here. There is also an APN fix in Note 2 forum that should work. Once you change APN should be good to go with Orange. Say hi to my Uncle in Birmingham. He on Orange also. Cheers. :laugh:
What ended up being your solution?
I'm going to Italy tomorrow with a Verizon S3 and APN settings are locked. The phone is rooted and I would love to be able to use a local SIM on data!
Thanks in advance.
sundayradio said:
What ended up being your solution?
I'm going to Italy tomorrow with a Verizon S3 and APN settings are locked. The phone is rooted and I would love to be able to use a local SIM on data!
Thanks in advance.
Click to expand...
Click to collapse
No solution yet. I'm going to look at the link above when I can get some time to sit down and focus on it. Hopefully it fixes it.
BTW, although it's billed as a CDMA phone, it is able to operate on GSM as well. That's the whole "world phone" thing that Verizon has been talking about.
expatabroad said:
BTW, although it's billed as a CDMA phone, it is able to operate on GSM as well. That's the whole "world phone" thing that Verizon has been talking about.
Click to expand...
Click to collapse
I understand it's a world phone, but I wanted to drop that in because I wasn't sure if the Toolkit states "CDMA" under the device selection screen. I know the Galaxy Nexus or Razr Toolkit specifically stated CDMA. I just didn't want you to accidentally pick the wrong one. After looking at screen shots of the Toolkit you shouldn't have a problem it doesn't mention CDMA only Verizon is stated.
Unable to add APN.
prdog1 said:
Search this same thread and the APN fixes are here. There is also an APN fix in Note 2 forum that should work. Once you change APN should be good to go with Orange. Say hi to my Uncle in Birmingham. He on Orange also. Cheers. :laugh:
Click to expand...
Click to collapse
Hey there,
Sorry for going there, but I have not been able to find a fix for adding in the APN on a Verizon Samsung Galaxy S III. I have it on Cincinnati Bell at the moment, and have it rooted. I have voice and text, but not data. I have used the APN Manager Pro to see the APN that I need to use, but for some reason it will not use it or be able to edit it? Any thoughts?
deca2499 said:
Hey there,
Sorry for going there, but I have not been able to find a fix for adding in the APN on a Verizon Samsung Galaxy S III. I have it on Cincinnati Bell at the moment, and have it rooted. I have voice and text, but not data. I have used the APN Manager Pro to see the APN that I need to use, but for some reason it will not use it or be able to edit it? Any thoughts?
Click to expand...
Click to collapse
Yes.
Get titanium backup pro and make apn mgr pro a system app.
You should be good after that.
This is confirmed working on Vodafone Italy and ill post results from China and hk in about a month
And please spread the word on this.
Spiting Verizon is my new favorite hobby.
I have a very similar problem. I have a Samsung S3, not rooted, but unlocked from Verizon. I have been in Kandahar for a month or so. My SGS3 with a local provider will make and receive calls great when coverage is there. My problem is, I can only seem to text local here not back to the US, or get email and no Google Talk. I went to the shop where I got my card here, they told me that Verizon needed to unlock my phone. I know it is unlocked but I made the call home, Verizon told me what I already knew. I went back into the store, once again, next they said Verizon needed to unlock my APN? I called again, finally I got a response from Verizon saying that Samsung needs to release the patch so Verizon can unlock it. If anyone knows of such a APN patch I would greatly appreciate it. My lap top screen got cracked during a patrol so doing all of this and email is quite the B!tch! I have always had success with this forum and hope it will continue. Once I send my lap top back home to be warrantied, I will not have any way of getting the usual business done for at least a month. I'm trying to hold off on the lap top until I can get my phone fully functional. I do not have internet connection on my phone, just my computer, I guess that is the APN, that is still locked. I could do all of this if I had WiFi, but it is not allowed here by the company that provides internet. They do have WiFi in some areas, but it is always bogged down with everyone else trying to use it. Also, I am not too sure if I want to attempt to do a root, the internet service here is very slow. Thanks for your help. Please remember, I am atleast 8 1/2 hours ahead of you, so response time will be delayed.
A very helpful member of GalaxyS3forums sent me here.

[Q] Verizon Samsung Galaxy S3-SCH-I535-Unlocking

I am by far no where near the caliber of technology that lie within this web site, however, I am simply trying to get some direction regarding my S3.
I purchased it from Verizon-2 yrs ago, contract expired 7/8/13; did not renew. I went with Consumer Cellular (more fitting for the older generation) but my S3 WON'T WORK ON THEIR NETWORK!
I have spent the last 3 weeks doing research on this phone to see if it can be 'unlocked' to work with a another carrier. The phone is like brand new and I don't want to get rid of it, I'd prefer to use it with the new carrier.
Is there anyone who can give me some direction to this issue? Can the phone infact be "unlocked' to work with Consumer, it has the Verizon SIM card in it, I was able to root it, successfully, now if I can just get it unlocked. Had to purchase another phone so that I would not be without phone service while I work on trying to get this one unlocked.
I've been told it can't because Verizon is a CDMA carrier and Consumer is a GSM..if this in fact true than I've no options but to sell the phone.
I do have "Preferred Network Mode' and it gives me the following options, Global, LTE/CDMA & GSM/UMTS.
Any help, directions or information would be greatly appreciated. With my thanks to all those who have taken the time to read this post.
Southern66 said:
I am by far no where near the caliber of technology that lie within this web site, however, I am simply trying to get some direction regarding my S3.
I purchased it from Verizon-2 yrs ago, contract expired 7/8/13; did not renew. I went with Consumer Cellular (more fitting for the older generation) but my S3 WON'T WORK ON THEIR NETWORK!
I have spent the last 3 weeks doing research on this phone to see if it can be 'unlocked' to work with a another carrier. The phone is like brand new and I don't want to get rid of it, I'd prefer to use it with the new carrier.
Is there anyone who can give me some direction to this issue? Can the phone infact be "unlocked' to work with Consumer, it has the Verizon SIM card in it, I was able to root it, successfully, now if I can just get it unlocked. Had to purchase another phone so that I would not be without phone service while I work on trying to get this one unlocked.
I've been told it can't because Verizon is a CDMA carrier and Consumer is a GSM..if this in fact true than I've no options but to sell the phone.
I do have "Preferred Network Mode' and it gives me the following options, Global, LTE/CDMA & GSM/UMTS.
Any help, directions or information would be greatly appreciated. With my thanks to all those who have taken the time to read this post.
Click to expand...
Click to collapse
How did you get this phone 2 years ago? It barely came out a little more than a year ago.
Next, you can unlock it, but only if you pay for the full retail for the phone and then contact Verizon about what you want to do and then get an unlock code. After that, you're going to need a SIM card from Consumer Cellular.
There shouldn't be a problem with radio frequencies since the Verizon GS3 is a global phone. So the SIM card should work after you get it set up.
If I'm wrong in some aspect, someone feel free to correct me.
sent from my Infected Bonestock GS3
david_hume said:
How did you get this phone 2 years ago? It barely came out a little more than a year ago.
Next, you can unlock it, but only if you pay for the full retail for the phone and then contact Verizon about what you want to do and then get an unlock code. After that, you're going to need a SIM card from Consumer Cellular.
There shouldn't be a problem with radio frequencies since the Verizon GS3 is a global phone. So the SIM card should work after you get it set up.
If I'm wrong in some aspect, someone feel free to correct me.
sent from my Infected Bonestock GS3
Click to expand...
Click to collapse
In regards to Unlocking the phone, the phone is unlocked out of the box, you just pop in your sim and select GSM mode! you have to set the APN for DATA yourself tho!
Galaxy s3 sCH-I535
david_hume said:
How did you get this phone 2 years ago? It barely came out a little more than a year ago.
Next, you can unlock it, but only if you pay for the full retail for the phone and then contact Verizon about what you want to do and then get an unlock code. After that, you're going to need a SIM card from Consumer Cellular.
There shouldn't be a problem with radio frequencies since the Verizon GS3 is a global phone. So the SIM card should work after you get it set up.
If I'm wrong in some aspect, someone feel free to correct me.
sent from my Infected Bonestock GS3
Click to expand...
Click to collapse
Hi:
I do not recall the date of purchase but know that when I purchased it I had to sign for a 2 yr contract with Verizon..that contract was up July 8,2013.
That is not important, what is important is to find out if in fact the phone can be unlocked, VERIZON swears it is unlocked so they are not going to be of any use to me to get their help. It is up to me to find someone who can unlock this phone via a cable. The code places I have contacted can't come up with a code, they have instructed me that it needs to be done with a cable.
As I stated, I am simply trying to get the phone unlocked to use on Consumer Celluar, of which I am already a memeber and have the SIM card activated on another SAMSUNG phone of which I had to buy.
I do not have to buy the phone outright, as the phone is paid for, thus the 2 yr contract. the phone is mine, but as long as it is in the state it is now, I can only use it on VERIZON.
The I535 has a sim card in it from Verizon, when I take out the Verizon SIM card and put in the Consumer SIM card I get the message, "this is a non verizon SIM card.
I am researching this everyday to find out if IT CAN BE UNLOCKED, AND #2 WHO CAN I GET TO UNLOCK IT? Verizon went so far as to tell me that all the person needs is a USB cable and PC...how true this is, I don't know.
Thank You
Southern66 said:
Hi:
I do not recall the date of purchase but know that when I purchased it I had to sign for a 2 yr contract with Verizon..that contract was up July 8,2013.
That is not important, what is important is to find out if in fact the phone can be unlocked, VERIZON swears it is unlocked so they are not going to be of any use to me to get their help. It is up to me to find someone who can unlock this phone via a cable. The code places I have contacted can't come up with a code, they have instructed me that it needs to be done with a cable.
As I stated, I am simply trying to get the phone unlocked to use on Consumer Celluar, of which I am already a memeber and have the SIM card activated on another SAMSUNG phone of which I had to buy.
I do not have to buy the phone outright, as the phone is paid for, thus the 2 yr contract. the phone is mine, but as long as it is in the state it is now, I can only use it on VERIZON.
The I535 has a sim card in it from Verizon, when I take out the Verizon SIM card and put in the Consumer SIM card I get the message, "this is a non verizon SIM card.
I am researching this everyday to find out if IT CAN BE UNLOCKED, AND #2 WHO CAN I GET TO UNLOCK IT? Verizon went so far as to tell me that all the person needs is a USB cable and PC...how true this is, I don't know.
Thank You
Click to expand...
Click to collapse
Verizon is right by saying its unlocked, and thats the most anyone can help you, if you are going to try unlocking the phone by cable, you might as well throw money down the drain! and 2 you need to update to the MF1 software! as MB1 and MD3 would tell you its non verizon sim card, but even on that update if you put the phone in GSM mode in Network settings the phone should work fine for calling and texting!
having the same issue, if you find out anything will you please let me know how to do this too. i would greatly appriciate it
SIM
Did you get the free Consumer Cellular SIM yet? Your post said you have rooted and have the Verizon SIM, and you can't get on CC network without their SIM card.
The phone is already "unlocked" for global/GSM use with the JB update, so you should be able to just pop in a SIM card from CC and change settings (they should provide you with this info).
A lot of ppl are saying the Verizon GS3 is already unlocked, but when i pop in my metro pcs sim card and switch network to cdma, nothing happens. What would I have to do to make it work with this metro carrier?
No Data, No Voice, No SMS
Hi. Im also having the same issue. I have a Verizon GS3 that was originally running 4.0.4, VRALHE. I rooted, updated the baseband to MF1, and installed RLS16 of Hyperdrive, so I now am on 4.1.2. I have the option to go GSM or Global, but when I put in my MetroPCS sim, I get nothing. It prompts me for Global, but I cant make calls or send sms. I also put in the APN and no data as well. Anyone know whatbI should do next? I have an IMEI, it doesnt appear to be lost, and I have tried the phone info app, as well as trying to go through the secret menu, the network lock menu is blank.
Hey, I got the same problem, and considering how it's been a while since the last post I wonder if there is any new news on this front. Thanx!
P.s: It came preinstalled with 4.3 stock, not rooted yet. I have the option to instal 4.4.2 via Kies {PDA:NE1 / PHONE:NE1 / CSC:NE1 (VZW)}.
Update here:
I digged into some settings and found that switching it into either Global or GSM seems to make the phone capable of voice calls.
Idk about 3G, I did manually type in the APN settings, but I never use anything other than wifi because internet here is expensive unless you go with one of their plans.
So if you haven't tried it, on 4.3 go to settings, under wireless and networks select 'More Settings', Mobile Networks, Network Mode.
Worked for me, although I still get "Non-Verizon SIM" in the notifications bar and it looks like my signal is a bit weaker than before. But still works.
guys you are wrong
guys there is no way metropcs, Boost mobile or sprint networks Work cause these are CDMA carriers and verizon and the other CDMA Carriers has a different activation way on Verizon smartphones the GSM module(gsm networks as well) come unlocked for foreigner carriers even the GSM US carriers(AT&T or TMOBILE) sometimes doesnt work hope that info help

d2vzw: Unflash from PagePlus procedure

Starting this October, PagePlus is offering 4G/LTE. Initially, I was assuming that all I need to do is plug in an LTE SIM card and activate account, and all will be peachy. However, it seems that by flashing phone to pageplus when it looks like a 3g device, I have messed up some radio settings, and verizon provisioning doesn't work, phone repeatedly keeps trying to call *228. Contrary to that, the other S3, which I didn't flash does not call at all, but instead pops up message box stating that the phone is being programmed, and after a couple minutes it's online . I do not remember what exactly did I program, it was awhile ago . Pageplus support knows that problem, and they are advising anybody who wants to go LTE to bring up an unflashed phone, saying the flashed one won't work
There are folks on kitty forums who offer remote de-flashing for 30 bucks, but no description what actually they do. Does anyone know what the process is? I can get my phone into QPST/DFS. Anyone knows what to do next?
UPDATE: see post #3 for solution
Can't help you with deflashing, but I will tell you that my local page plus vendor did mine for free and it only took him about 5-10 minutes. Maybe yours would do the same. Just a thought.
Sent from my SCH-I535 using Tapatalk
I guess it indeed is simple once you get to QPST mode. I used DFS to program, and the only setting I had to change was RuimConfig = RuimOnly (from NV_ONLY), see screenshot attached. Did not work on 4.0 firmware which I tried to use first, but worked fine on 4.2.1 and 4.1.2.
I got a sim card for my phone. All I did was verify that my phone was on RuimOnly (it already was), then I contacted PagePlus to activate my simcard (you're supposed to do this before you put it in your phone, they say) and they remotely programmed the phone, everything went smoothly. I have 4g data now, no "unflashing" required. Pretty easy. :good:
You put it on your phone before, you want this set up, then you can use the phone, so no problem.
Confirmed
I can confirm this works. I switched 2 samsung galaxy note 2 SCH-i605 from 3g to 4g.
The phones were originally flashed over to pageplus using wireless workshop. This puts them on pageplus as 3g phones. They drop the last digit of the MEID so it is a 14 digit code (3g) instead of 15 digit for 4G.
Here's what I did to get 4G LTE working.
Ordered a pageplus SIM card from pageplus
put the simcard in the phone
Used DFS to change RUIM from NV_Only to RUIM_only
Contacted Pageplus on chat and had them change my phone from 3g to 4g. I'm not sure exactly what they did, but I gave them the 15 digit MEID and the SIM ICCID (printed on the sim card you get, or look in settings, about device, details or something like that, you know where to look. ) The customer service rep said that what you need to tell them is you want to change a 3g phone to 4g. I told them it was back to standard firmware just to make them happy. It seems the RUIM changes is all you need.
Voila! Reboot the phone, give it a minute - it connects to 4G and then disconnects and looks like it has failed, but give it a minute and it comes up with 4G LTE and speedtest.net confirms it is blazing fast.
Loving it!
This is only required for a verizon phone that has been flashed in the past to make 3g work on Pageplus. Not needed on contract phones from verizon that are originally 4g.
Happy downloading!
galets said:
I guess it indeed is simple once you get to QPST mode. I used DFS to program, and the only setting I had to change was RuimConfig = RuimOnly (from NV_ONLY), see screenshot attached. Did not work on 4.0 firmware which I tried to use first, but worked fine on 4.2.1 and 4.1.2.[/QUOTE I did that but i do not have 4g and imwe in a 4g coverage area. using a mxx xt912. any help is appreciated
Click to expand...
Click to collapse
Gift for a friend
hi everyone,
I have a few questions based on my circumstances. I just deactivated a S3 Verizon from PagePlus which was flashed to 3g. I would like to hand my phone off to a friend as he's running a Droid X (!).
1. From what I understand to "unflash" I need to use DFS (cdmatool.com) and set Ruim config to RuimOnly. However, I believe the phone needs to be in QPST mode? I'm not entirely sure how to do this. Can someone point me in the right direction?
2. Since I already deactivated the phone, when my friend tries to re-activate on pageplus (with a new SIM), do we need to contact PP and tell them this device is now 4g?
3. Does it matter that I have a custom ROM running 4.3? I don't think so, but would like confirmation.
I really don't want to mess up this gift.
Thanks for any and all advice!
Dapeche said:
1. From what I understand to "unflash" I need to use DFS (cdmatool.com) and set Ruim config to RuimOnly. However, I believe the phone needs to be in QPST mode? I'm not entirely sure how to do this. Can someone point me in the right direction?
Click to expand...
Click to collapse
In general, this is done via USBSettings dialog, see if this thread helps you to get this menu enabled: http://forum.xda-developers.com/showthread.php?t=2227576
I have a i605 currently flashed to page plus 3g can't write with dfs without spec and I can't seem to get it can anybody point me in the right direction
I'm dumb figured it all out except page plus they keep saying I have to go to a dealer I said I am no longer flash but they keep telling to have a dealer manually flash it.....?
Update got everything working once I was in ruim only I called them at told them I had two phones and gave them the full imied as my second phone then the iccid and voila activation was a breeze

OnePlus 7 Pro 5G Sprint APN problem

Hi there! Today I received my OnePlus 7 Pro 5G(GM1925, SPRINT), I bought it from a guy in a marketplace web we use here in Argentina, he brought the phone from USA and it's unlocked..so that the thing is for some reason with my current carrier(Tuenti here in argentina) I can get full signal, calls, sms but no mobile data and the APN option isn't available for me, it says " access point name settings are not available for this user" and there is no "+" symbol and all the option are greyed out. I try with another sim, from the carrier the previous owner has and it worked like charm, same with other 2 sim card from the other 2 carriers here, i take the APN with one of the carriers and I tried to modify it but it doesnt allowed me, the edit section is greyed out, with the other one i modify it but when i put the Tuenti sim card i get the "acces point settings..." I try everything from rebooting with wifi several times to hard reset and nothing worth...what are my chances here? its a really really rare situation, i contact the carrier and they say that is a phone problem
Do I need to flash another rom? Root it and modify it? i prefer not to touch anyting.
I really need to get mobile data with my carrier, thank you in advance! Cheers
Totally unrelated, but I had an HTC U11 that was sitting in the drawer that I recently tried to activate on sprint in the US. It gave me the same problem. I had service on this phone before with data. I reinstalled stock rom, tried two different sim cards. Calls and text worked but no data. I had to get a new phone so I just got a OP7pro 5G and am just reading through the forums on it. Hope you fixed it. But if you did curious what you did to remedy it.
heyChristo said:
Totally unrelated, but I had an HTC U11 that was sitting in the drawer that I recently tried to activate on sprint in the US. It gave me the same problem. I had service on this phone before with data. I reinstalled stock rom, tried two different sim cards. Calls and text worked but no data. I had to get a new phone so I just got a OP7pro 5G and am just reading through the forums on it. Hope you fixed it. But if you did curious what you did to remedy it.
Click to expand...
Click to collapse
Hi there, i solved it doing a rebrand to an EU rom, just look up for "debrand" in the forum and it will be there!

Question An A52 4G Dilemma

So this past summer I purchased a 4G version of the A52 from Amazon, my main reason being it was cheaper than the 5G. Now I'm finding that this choice may be affecting my carrier situation. I am in the United States, and had Cricket Wireless at the time of purchasing the phone. It worked for about 4 hours, then the service quit on me. Apparently Cricket claimed that my phone did not have the proper technology, blah blah blah, something to do with the discontinuation of 3G and or VOLTE. This obviously does not make sense, since this phone is from 2021 and would not be made with old tech. Anyway, I got them to turn my sevice back on, after it being in a "suspended" state. It was still working for a while, and then some time in september I think Cricket sent a text to me (and my fiance as well, also has a phone cricket doesn't like) saying that they would start redirecting our calls to customer service to get us to "upgrade" since the phones would supposedly stop working completely in February or whenever 3G is supposed to go kaput. So, we switched to Mint, who claimed that our phones would both work on their network, and they did, except that the service sucks, even while being in a modest sized city. It also has little to no service at my work, and I'm convinced that T-mobile's service, at least through Mint, absolutely sucks.
So, my question is, what do you all suggest? Does anyone have this model, and what carrier are you with? What kind of luck (or lack thereof) has anyone been having?
Sorry if this has no place here, just doing all I can to get some answers
Well, I don't think I have a clear answer to your question, this is something that I found very very weird. I handed over a Galaxy S9+ to my fiancee who's carrier name I forget, I think it also got acquired by T-Mobile, but I'm not 100% certain. However, the phone didn't work properly. I can't remember what problems exactly it had but they were network related. Turns out that if you're going to change phones you need to go to a store for them to configure it and change it in their system. Otherwise it will either not work or not work properly.
And this was also the case with her sister who bought an unlocked, Mexican phone and she also had to take it to the store for them to configure it. It would have these problems unless she took it to them.
You would assume that all you need is to insert the SIM and it would work out the box but I don't know why this carrier had this method which just makes everything so annoying and complicated when it doesn't need to be. Oh and this isn't a one time thing, every time they changed phones they would need to do this! So you should probably look at going this route, it's my best guess.
EDIT: Oh and also before we knew this, we had also purchased a Galaxy Note 3 (which yeah it's old, but had 4G when I used it with my carrier and all of a sudden it turned to 3G when used on her carrier) so we ended up giving it away. So it was definitely a carrier problem. It was so annoying.

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