Question Random Restarts - ASUS ROG Phone 5 / 5s

So anyone else having random restart issues no matter what firmware you are running?
I am having this issue even after updating the firmware (yes I managed to get it updated lol didn't realize need to do it in increments rather straight to the latest).
I found a work around sort of but it requires having my hotspot on and another device connected at all times to keep the phone from restarting randomly.
Has anyone else ran into this issue and have a fix? Could it be a battery optimization setting?
Thanks

i got it when i update the rog 5 to latest version so i factory reset it then worked well

messhary said:
i got it when i update the rog 5 to latest version so i factory reset it then worked well
Click to expand...
Click to collapse
Ok thank you for replying, I just finished backing up with Migrate and going to do a factory wipe and then restore all my apps. Hopefully that solves my issues.

I have the same problem for last two firmware updates, for each update I need to do a full factory reset in order to let it work again!

Related

[Q] Random Reboots Since 4.4.3

Anyone else?
Fully stock? Do a factory reset from stock recovery.. Should fix it. If you're on a custom rom, do a clean flash. (wiping everything except data)
- Sent from an IceCold Hammerhead!
Thx for the advice.
But was wondering if anyone else is getting them.
I'm trying a few things to fix it as I never had a reboot since I owned the phone in November last year, until 4.4.3
At the moment I'm trying an older radio, but it's hard to pin since my last try of using a 4.4.2 kernel kept me up for 35 hours before it happened again.
got an rma replacement.. still happening
meangreenie said:
got an rma replacement.. still happening
Click to expand...
Click to collapse
Did you restore a nandroid on it or anything?
rootSU said:
Did you restore a nandroid on it or anything?
Click to expand...
Click to collapse
no, is completely fresh
tried everything under the sun over the last month.. factory image installs, running safe mode, no apps installed, new Google account... ect ect
can't stop a soft reboot occurring every 2 or 3 days.. I use to have 'up times' of over a month on 4.4
meangreenie said:
no, is completely fresh
tried everything under the sun over the last month.. factory image installs, running safe mode, no apps installed, new Google account... ect ect
can't stop a soft reboot occurring every 2 or 3 days.. I use to have 'up times' of over a month on 4.4
Click to expand...
Click to collapse
Upgrade to 4.4.4 and see if it sorts out?? You get random reboots even when the phone is in safe mode?
vin4yak said:
Upgrade to 4.4.4 and see if it sorts out?? You get random reboots even when the phone is in safe mode?
Click to expand...
Click to collapse
I'm on 4.4.4.. op was posted when 4.4.3 was out.
I know it's weird, i was very surprised to see my new replacement do it too a little a while a go
.. shrugs
meangreenie said:
I'm on 4.4.4.. op was posted when 4.4.3 was out.
I know it's weird, i was very surprised to see my new replacement do it too a little a while a go
.. shrugs
Click to expand...
Click to collapse
Perform a factory reset and see if it sorts things out??
I'm assuming you're stock, unrooted??
still suffering from this
i have noticed that if location is not set to off, it's much better, where it can run for over a week at time
as soon as i turn location off, I'm lucky to get much over 30 hours before it soft reboots
going back to 4.4 it is completely stable as it always was

Bluetooth broken after stagefright patch?

Since the stagefright patch, I've been unable to connect with all of my BT devices automatically when leaving the BT radio on. This includes my car and my Android wear devices. I always have to cycle the BT radio on and off now. Anyone else have this issue and a potential fix? Tia.
Bump. Also finding that the BT just disconnects after being on for a while. Almost like it went to sleep. Also, trying to connect manually by selecting the device doesn't work as it just gives me a unable to connect message.
I'm at wits end and can only think of trying to hard reset at this point. Any ideas would be appreciated.
neoshi said:
Bump. Also finding that the BT just disconnects after being on for a while. Almost like it went to sleep. Also, trying to connect manually by selecting the device doesn't work as it just gives me a unable to connect message.
I'm at wits end and can only think of trying to hard reset at this point. Any ideas would be appreciated.
Click to expand...
Click to collapse
did you flash the full stagefirght patch?
if so you can simply flash the patch from VZW that has the 1 vulnerability left..
Flash the attachment.zip in recovery.
andybones said:
did you flash the full stagefirght patch?
if so you can simply flash the patch from VZW that has the 1 vulnerability left..
Flash the attachment.zip in recovery.
Click to expand...
Click to collapse
No unfortunately I'm all OTA bone stock on this one.
Wipe cache didnt work. Just going to try a hard reset next.
neoshi said:
No unfortunately I'm all OTA bone stock on this one.
Wipe cache didnt work. Just going to try a hard reset next.
Click to expand...
Click to collapse
If that doesn't work and it is the Stagefright Patch... the latest OTA was 4.17.605.9 (which patched Stagefright - as you already know) coming from 4.17.605.5, if it worked on 4.17.605.5 here is the stagefright.so library from that base... Should fix it for you.
I am uploading 3 files:
1 - with just the stagefright.so library
2 - with all the stagefright libraries - all may be needed and not just the one
3 - bringing you back to where you are now.
Test 1
Test 2
Back2Stock
Flash via Recovery
Thanks. A hard reset fixed it.
Kind of annoying that the last two OTAs I've had to hard reset to get the phone working normally.
neoshi said:
Since the stagefright patch, I've been unable to connect with all of my BT devices automatically when leaving the BT radio on. This includes my car and my Android wear devices. I always have to cycle the BT radio on and off now. Anyone else have this issue and a potential fix? Tia.
Click to expand...
Click to collapse
I did the full RUU , and had no issues, then I flashed the incremental firmware updates, and after that it was all wonky where I am not able to connect in my car unless i power cycle the BT.. I am going to try a few of the fixes Andy has, then going to RUU the latest firmware and see what happens.
Hopefully it works. Full wipe and redoing everything is always annoying!
I poked Mo on twitter about this but he didn't respond. I figure VZW messed something up along the way.
neoshi said:
Hopefully it works. Full wipe and redoing everything is always annoying!
I poked Mo on twitter about this but he didn't respond. I figure VZW messed something up along the way.
Click to expand...
Click to collapse
Actually it did not work I flashed the back2stock then I RUU the firmware here: https://www.androidfilehost.com/?fid=24052804347811415
Did not resolve. I was thinking of running dotdat's RUU, but found a TWRP from when it worked fine and just wiped and used that. I deleted the BT profile for my car, re-paired and then turned the car off, rebooted the device with BT on and after I started my car, the BT connected like a champ!
I would really like to know wtf caused that issue, it was so annoying. I as always appreciate anyone's input and feedback, suggestions, etc on such matters. I will go hit the thanks button even if it did not work as you all take the time to assist and try to understand things.
I will report back if it fails or not
Best Regards
carm01 said:
I did the full RUU , and had no issues, then I flashed the incremental firmware updates, and after that it was all wonky where I am not able to connect in my car unless i power cycle the BT.. I am going to try a few of the fixes Andy has, then going to RUU the latest firmware and see what happens.
Click to expand...
Click to collapse
This did not resolve this issue. this reared its ugly head again after once again doing the full all in one firmware upgrade again
Is anyone else having this issue still?
Mine is doing this again too after a full wipe. Not sure what to do at this point.

Recovered from boot loop but constant crashes with older ROM

I am helping a friend to get his One Plus One 64GB to work again after an OTA update broke it.
Initial Problem
Two days ago she started an OTA update which made the phone reboot constantly before even android started. Basically it showed the logo for about 6s then vibrated and restarted again. I later found /o/Android/data/com.cyngn.fota/cache/cm-12.0-YNG1TAS17L-bacon-signed.zip so I assume that this was what was installed.
The phone is completely untouched otherwise. She has no computer knowledge whatsoever and says she didn't give it to anyone.
My attempt
I was able to install cm-11.0-XNPH33R-bacon-signed.zip and cm-11.0-XNPH22R-bacon-signed.zip via sideloading. The phone started ok but was crashing all the time. I am not able to get into settings to activate developer settings (adb) because the crash notifications hinder navigation and after about 10s the whole gui crashes and I see the black screen with the hexagon loading logo. The latter firmware is worse meaning it crashes at a higher frequency.
The Problem
She didn't expect any problems and does not have a backup of her data. Thus I can't do a factory reset or use fastboot.
Question
Did I use the wrong ROM? There seem to be many variants. I haven't found any information which explains the differences.
Could I maybe flash a minimal ROM that would not crash to backup the data and than do a factory reset?
Is there any way to activate adb access without having to navigate to settings?
I've experienced your issues as well when helping another friend out, try using a newer version of cm11s, something like 44S /44R (i dont remember what it is) or 05Q, those should not have the issue and everything should work fine
Jst flash a newer modem in recovery
mugoftee said:
I am helping a friend to get his One Plus One 64GB to work again after an OTA update broke it.
Initial Problem
Two days ago she started an OTA update which made the phone reboot constantly before even android started. Basically it showed the logo for about 6s then vibrated and restarted again. I later found /o/Android/data/com.cyngn.fota/cache/cm-12.0-YNG1TAS17L-bacon-signed.zip so I assume that this was what was installed.
The phone is completely untouched otherwise. She has no computer knowledge whatsoever and says she didn't give it to anyone.
My attempt
I was able to install cm-11.0-XNPH33R-bacon-signed.zip and cm-11.0-XNPH22R-bacon-signed.zip via sideloading. The phone started ok but was crashing all the time. I am not able to get into settings to activate developer settings (adb) because the crash notifications hinder navigation and after about 10s the whole gui crashes and I see the black screen with the hexagon loading logo. The latter firmware is worse meaning it crashes at a higher frequency.
The Problem
She didn't expect any problems and does not have a backup of her data. Thus I can't do a factory reset or use fastboot.
Question
Did I use the wrong ROM? There seem to be many variants. I haven't found any information which explains the differences.
Could I maybe flash a minimal ROM that would not crash to backup the data and than do a factory reset?
Is there any way to activate adb access without having to navigate to settings?
Click to expand...
Click to collapse
The problem here is that you flashed an older build, going backwards like that is what's causing the crashes. Grab the latest build from here:
https://www.androidfilehost.com/?fid=24052804347802356
Flash that and hopefully you'll be ok.
PivotMasterNM said:
I've experienced your issues as well when helping another friend out, try using a newer version of cm11s, something like 44S /44R (i dont remember what it is) or 05Q, those should not have the issue and everything should work fine
Click to expand...
Click to collapse
That won't help, flashing an older build than what was previously installed without wiping properly will cause problems.
KURDKiNG said:
Jst flash a newer modem in recovery
Click to expand...
Click to collapse
Modem has nothing to do with this.
Well mines did like it was at lockscreen and wen i tried to unlock it rebooted so i jst flash a modem and booted fine
KURDKiNG said:
Well mines did like it was at lockscreen and wen i tried to unlock it rebooted so i jst flash a modem and booted fine
Click to expand...
Click to collapse
Most likely pure coincidence.
Thanks your reply!
Heisenberg said:
The problem here is that you flashed an older build, going backwards like that is what's causing the crashes. Grab the latest build from here:
https://www.androidfilehost.com/?fid=24052804347802356
Flash that and hopefully you'll be ok.
Click to expand...
Click to collapse
Actually this is what I did in the very first beginning but I encountered the same rebooting symptoms like after the OTA update. Since it didn't seem to change anything I didn't mention it. I used cm-12.1-YOG4PAS1N0-bacon-signed.
Any other ideas? I am about to unlock it with fastboot but really would prefer not to delete all user data.
mugoftee said:
Any other ideas? I am about to unlock it with fastboot but really would prefer not to delete all user data.
Click to expand...
Click to collapse
I don't think you have any other option unfortunately.

Random reboots after upgrading to Android 10

Hi,
Has anyone experienced random reboots or similar issues after upgrading to Android 10? I'm on retla and, since receiving the new version a couple of days ago, my phone has been rebooting randomly. Sometimes it's 5 times in a row, others only once. I know a factory reset might help, but I was hoping not to get to that instance. While on Android 9, I never experienced similar issues with this phone, and no new apps have been installed recently.
Thanks.
Hi. No reboot for me. I recommend reset.
No reboot for me x2
Thank you all for confirming this. I'll be performing a factory reset then.
my phone has been rebooting randomly too.Hard reset and factory default did not help.I wait fix from moto
My phone also reboots by itself mostly at night:crying:
For me works stable
It looks like a factory reset resolved the issue for me. It's been 2 days without reboots...
joseph_1802 said:
It looks like a factory reset resolved the issue for me. It's been 2 days without reboots...
Click to expand...
Click to collapse
Not for me (((
Also happening to me. Happened in android 9 and solved on their last update before android 10. Now it's happening again, hopefully it will be solved on Motorola's next upgrade patch

Question Help ! No wifi and bluetooth scanning

Hi friends,
Since yesterday, my wifi and bluetooth don't work anymore. When enabling them, it scans nothing . I've made a factory reser without any psuccess !
Never seen an issue like this on any phone...
Thanks for your help guys
Have you tried restarting the phone? I had 1 time yesteday too, suddenly, the phone was idle, and when I checked Wifi found nothing. Restarted and then it works again. Not sure if related to March update or some other stuffs
creezalird said:
Have you tried restarting the phone? I had 1 time yesteday too, suddenly, the phone was idle, and when I checked Wifi found nothing. Restarted and then it works again. Not sure if related to March update or some other stuffs
Click to expand...
Click to collapse
Restarted and also factory reseted
YassGo said:
Restarted and also factory reseted
Click to expand...
Click to collapse
Wow...after a factory reset, that's pretty much it!
You can try doing the reset network settings button (you can search it in the search bar in Settings or find it in the Internet setting on top right button [wrench and reset circle]), but I can't imagine it doing better than a factory reset.
The best/last thing that can be suggested, since it states you are rooted in your sig, is to flash the latest Full Factory image (March) and/or with the "-w" intact (since you stated that you did a factory reset so I imagine your phone is wiped anyways) and see if that doesn't fix the issue. The best 3 methods to achieve this is using the online Android Flash Tool, the tool PixelFlasher that can be found here on XDA, or manually using platform-tools (you must've used one of these in the past to be rooted, so I assume you're familiar).
Hopefully you get it figured out. Worst case, the phone is still under manufacturer's warranty and you should be able to get it replaced with a refurbished if it truly isn't resolved...
simplepinoi177 said:
Wow...after a factory reset, that's pretty much it!
You can try doing the reset network settings button (you can search it in the search bar in Settings or find it in the Internet setting on top right button [wrench and reset circle]), but I can't imagine it doing better than a factory reset.
The best/last thing that can be suggested, since it states you are rooted in your sig, is to flash the latest Full Factory image (March) and/or with the "-w" intact (since you stated that you did a factory reset so I imagine your phone is wiped anyways) and see if that doesn't fix the issue. The best 3 methods to achieve this is using the online Android Flash Tool, the tool PixelFlasher that can be found here on XDA, or manually using platform-tools (you must've used one of these in the past to be rooted, so I assume you're familiar).
Hopefully you get it figured out. Worst case, the phone is still under manufacturer's warranty and you should be able to get it replaced with a refurbished if it truly isn't resolved...
Click to expand...
Click to collapse
Yesterday I dirty flashed March update bmand disabled verity stuff. It forced me to format data. Is it enough or is there a better clean flash way ?
Btw I tried the reset network thing without success
YassGo said:
Hi friends,
Since yesterday, my wifi and bluetooth don't work anymore. When enabling them, it scans nothing . I've made a factory reser without any psuccess !
Never seen an issue like this on any phone...
Thanks for your help guys
Click to expand...
Click to collapse
YassGo said:
Yesterday I dirty flashed March update bmand disabled verity stuff. It forced me to format data. Is it enough or is there a better clean flash way ?
Btw I tried the reset network thing without success
Click to expand...
Click to collapse
Mmmm...when you stated you "factory reset", it wasn't clear whether it was from the OS system setting or when flashing...
I don't think there is a "better clean" way to flash and/or reset the phone. If you're not flashing/sideloading OTA (which you aren't)...
It (reset network) was a very long shot, but worth exploring just in case it hadn't been tried yet...
I mean, I guess you can try Android Flash Tool and even go as far as to flash to both slots and relock bootloader to get a pure, stock status and see if the problem truly sticks that way. You've already wiped the phone, so I doubt this could hurt or you lose anything important at this point. But I can't imagine dirty flashing the latest March update (or even including disabling the verity stuff) wouldnt've addressed or reset things to set the issue straight...
If it's still there after relocking the bootloader and flashing to both slots, then it's warranty exchange time (if you ever want to resolve the issue)...
*most likely the flashing somehow wrecked the system board radio enough...
If/When this works, you'll need go through the trouble of unlocking the bootloader, and reflashing the Full Factory image with disabling the verity & validation stuff, before rooting again.
Ok I think it's a hardware problem. When I shake my phone, I hear something moving.
I dropped it from my bed saturday night. The wifi module must be disconnected.
Let's send it to Google....
YassGo said:
Ok I think it's a hardware problem. When I shake my phone, I hear something moving.
I dropped it from my bed saturday night. The wifi module must be disconnected.
Let's send it to Google....
Click to expand...
Click to collapse
Are you sure that what you are hearing move when you shake the phone is just the OIS for the camera? All phones with OIS will make some noise when you shake them.
jaseman said:
Are you sure that what you are hearing move when you shake the phone is just the OIS for the camera? All phones with OIS will make some noise when you shake them.
Click to expand...
Click to collapse
I don't know my friend. Google will send me the return process tomorrow. They told me 7 to 10 days for repairing. Why did I sell my old oneplus ?
YassGo said:
I don't know my friend. Google will send me the return process tomorrow. They told me 7 to 10 days for repairing. Why did I sell my old oneplus ?
Click to expand...
Click to collapse
I have had several OnePlus phones and they have all been great for me! However, I am having no problems with my 7 Pro either so....YMMV

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