When I bought the phone: 09/18/2021
When I received the Phone: 09/21/2021
When did the problem occur: 10/05/2021 - 1:32 pm
Condition of the phone: No scratches, No falls and no water damage.( very careful when handling of the phone).
Model and variant: Asus Rog Phone 5s White 16/256 Gb, Cn Rom
What was the problem encountered:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
As you can see that I was too late to notice that my phone was slowly losing charge as I try tp charge it.
Solutions I tried:
1) charge the phone for 30 mins (bottom and side port)
2) Different Charger like realme and ipad pro 2021
3) Usb sideport or bottom connect/charge(desktop can’t even detect the phone except when it was still on but sadly phone already died).
4) Volume up;down;power button or press all of them with charger or without, still the same.
5) cleaning the ports even if it was clean ( charge and still no life nor led indicator isn’t even there)
6)Charge it up using powerbank(original + different chargers + mention 4) + leave for 30 min = still dead and no led indicator.
well, the story was the typical me reading a manga and I noticed that there was a notification where spotify is trying to play something but I wonder what it was. So i tried downloading Avast Antivirus to clean the phone and it didn’t detect anything. Meanwhile eating lunch, I go back to my phone to resume my reading and there I found out that my battery percentage kept on decreasing like huh? Must be my imagination until I go to the system and saw the plugged in, can’t charge right now (please refer to the photo above). So, I decided to shutdown the phone. After a few hours, well this is it just plain ol dead phone.
I wonder what should I do next?
Oh right, of course that my phone is always updated from the system updates.
You are right on the last day of two weeks, which is the return period through Asus. Better contact Asus ASAP. If you miss today, you are outside the return period and will have to go through the regular repair process.
If you bought it from a third-party seller, then you may want to check their return policy and contact Asus about it anyway, in case the seller won't accept it.
If you purchased a model from another country and aren't sure if you are covered, contact Asus anyway and see if there is anything they can offer to help.
TL;DR Like 100% of the hardware issues that are posted here, contact Asus.
twistedumbrella said:
You are right on the last day of two weeks, which is the return period through Asus. Better contact Asus ASAP. If you miss today, you are outside the return period and will have to go through the regular repair process.
If you bought it from a third-party seller, then you may want to check their return policy and contact Asus about it anyway, in case the seller won't accept it.
If you purchased a model from another country and aren't sure if you are covered, contact Asus anyway and see if there is anything they can offer to help.
TL;DR Like 100% of the hardware issues that are posted here, contact Asus.
Click to expand...
Click to collapse
I will try that.
Hey , something similar happened to me, did you manage to do anything with it ? i have the CN version as well, which was shipped with a charger marked "EU" , maybe thats the issue
SrgWhiskers said:
Hey , something similar happened to me, did you manage to do anything with it ? i have the CN version as well, which was shipped with a charger marked "EU" , maybe thats the issue
Click to expand...
Click to collapse
Were you able to fix this issue?
Related
I have no idea why, it was working fine, until a few mins ago, but the battery was sort of running low, and I didnt charge it. The next thing I know, the phone is off and it wont start up again...
the pc wont recognize the phone when i plug it in, and when i try to charge it, it wont light up.
with the battery inside, when i hold the on/off key, it does vibrate, but it still doesn't turn on.
I didnt drop it, and its never been in water or anything... it just suddenly refuses to turn on...
any suggestions?
(btw, I'm on a 3 plan, and I've modded the phone, so I don't think I have warranty..)
oh, and its been about 2 weeks since my last mod from xda def, and have had no problems up till now.
any suggestions?....
thanks
pull out the battery and put it on the wall charger?
Then put the battery back in?
Just a thought.
syntrix said:
pull out the battery and put it on the wall charger?
Then put the battery back in?
Just a thought.
Click to expand...
Click to collapse
yeah tired that, but still wont work
oh, and btw, the phone keeps on making noises (melodies???) after it vibrates when i try to turn it on..
The startup sound when the 3G flies across the screen?
I wonder if you can touch areas and get a click. One thought. Once you think it comes up (2 1/2 mins I have heard in worst case), play with the volume button up and down.
Is it making noises? If so, then perhaps the screen is not working. Just a thought, but wouldn't hurt to try.
As it turns out, as long as the phone wont turn on, they wont know the phone is hacked
so I went to the 3 store, and they advised me to go to a service center nearby, they had no idea and they repaired it under warranty for free.
the problem was the LCD and the ear piece. thanks syntrix for bothering to reply
I had Similar problem
Interesting has my Touch Pro is new -- 1 week old -- and yesterday the battery was getting low. Next time I looked, it was off. Wouldn't turn on. So, I figured the battery had died -- very disappointing as I hadn't even left the office -- so it didn't even make it through first "work" day. When I got home I tried hooking to charger. No response. So, I popped the battery out and then back in -- everything back to normal. I haven't made any changes to the phone YET -- -- planning to install WDE in just a few minutes. Wonder if this isn't a bug in device?
Anyway -- my first post here at XDA -- "hey" ;-)
My pro started doing this today. Soft resetting won't turn the device back on either. I have to literally pop the battery out and back in.
Keyboard is also acting like it can't keep up with me and screen is very wiggly. WOndering if I got a dud.
(no startup htc touch pro) Depends in Haad image only
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Looks like you have the Sprint version, have you checked in the CDMA forums?
htc touch pro t7272
No It's only picture I have htc touch pro t7272
Help Me Please my brother
Have you tried the following?
egzthunder1 said:
You probably had a bad flash. Follow the procedures on the OP and make sure that the files that you get (the roms) are not corrupted.
Click to expand...
Click to collapse
I just got my TF....opened the package...connected the charging cable...and it fired up in Chinese....!
I can't read a thing...so I don't know what to do...
Can someone tell me how to do a factory resent when you can't read any menus?
EDITED TO ADD: (SOLVED) I found that I had to hit the little "down arrow" to choose English....that's definitely not apparent..... But now all is well...
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Where did you get it from?
Datavis...why?
Glad to know I wasn't the only one that got one that booted up in Chinese (or whatever language). I got mine, opened the box, booted it up, and BAM - foreign language I couldn't read!
I noticed though that when it first booted and brought up that screen, that the text "English?" popped up in the middle and faded away after about a second. I then was able to click on the left dropdown and see English listed there, and was able to change it.
It seemed weird to me that mine booted in that language, when it has a US firmware installed on it. Not sure what the difference is, since it doesn't seem like many other people had it boot up that way.
My guess is ASUS tried pumping out their stock quickly, and somehow some that were configured with the US firmware got configured to boot into the wrong language accidentally. Not a huge deal, but slightly entertaining, none the less.
I bought mine from Newegg last Thursday, if it means anything.
electrowolf said:
Glad to know I wasn't the only one that got one that booted up in Chinese (or whatever language). I got mine, opened the box, booted it up, and BAM - foreign language I couldn't read!
I noticed though that when it first booted and brought up that screen, that the text "English?" popped up in the middle and faded away after about a second. I then was able to click on the left dropdown and see English listed there, and was able to change it.
It seemed weird to me that mine booted in that language, when it has a US firmware installed on it. Not sure what the difference is, since it doesn't seem like many other people had it boot up that way.
My guess is ASUS tried pumping out their stock quickly, and somehow some that were configured with the US firmware got configured to boot into the wrong language accidentally. Not a huge deal, but slightly entertaining, none the less.
I bought mine from Newegg last Thursday, if it means anything.
Click to expand...
Click to collapse
Same here,
Bought mine from Fry's in Anaheim and was extremely worried prior to opening that it was an "Open Box" item because of the green sticker looked to had been messed with.
I booted it up, BAM!, Chinese! I was livid but I had already drove home 60 miles and just got off from working 12 hrs there was no way I was driving back. Ended up navigating back to ENGLISH did a factory restore and I haven't had a problem since. This thread puts my curiosity at ease wondering if it was a return - definitely glad I'm not the only one.
Are you guys sure the firmware is the US version. (in settings?)
It would make sense if you bought these from the ebayers based in Taiwan.
If not, it isn't that surprising considering some people had just 2.2 on their devices. Maybe some guy in quality control in China/Taiwan (or where ever it's manufactured) just forgot to switch the language back.
As long as it works I guess...
My 16 GB transformer from Newegg (ordered on 5/5) also booted in Chinese. Had the latest US firmware. I was a little apprehensive until I tried the left down arrow to select the language.
hey guys,
any of you had an issue with the screen going blank and never coming back on until the watch is rebooted? ( I have ambient screen on)
everything is still functioning, phone detects it as connected, i get vibration for notifications and can even get screenshots from the watch using the android wear app.
using stock watchfaces, not installed anything yet, only setup android pay, since i only intend to use for notifications and android pay.
this is really frustrating, it's happened 4 times within the first 24 hours...
electric0ant said:
hey guys,
any of you had an issue with the screen going blank and never coming back on until the watch is rebooted? ( I have ambient screen on)
everything is still functioning, phone detects it as connected, i get vibration for notifications and can even get screenshots from the watch using the android wear app.
using stock watchfaces, not installed anything yet, only setup android pay, since i only intend to use for notifications and android pay.
this is really frustrating, it's happened 4 times within the first 24 hours...
Click to expand...
Click to collapse
if you can't touch and wake the device, you may need to send it for RMA. Do not waste time in testing, even it is a software issue. Let them fix it for you or simply replace it.
mcdull said:
if you can't touch and wake the device, you may need to send it for RMA. Do not waste time in testing, even it is a software issue. Let them fix it for you or simply replace it.
Click to expand...
Click to collapse
thanks, yeah that's what I was thinking too. just wondering if this was a common issue.
I'm based in hk too lol, just past the 7 day direct exchange period so i guess i'll just have to wait for a repair.
electric0ant said:
thanks, yeah that's what I was thinking too. just wondering if this was a common issue.
I'm based in hk too lol, just past the 7 day direct exchange period so i guess i'll just have to wait for a repair.
Click to expand...
Click to collapse
Common I dont know, but I have experienced the same thing several times over the last few days. Nothing before that
electric0ant said:
thanks, yeah that's what I was thinking too. just wondering if this was a common issue.
I'm based in hk too lol, just past the 7 day direct exchange period so i guess i'll just have to wait for a repair.
Click to expand...
Click to collapse
It is acceptable if the watch is loaded with many software. But not normal if it is freshly setup. You may try the official rom here and see if it is okay.
I have this problem now.
Screen sometimes starts working at random for a short while but goes back to blurry.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Mine also goes blank occasionally and only reboot helps, but it's so random, and maybe once a week? so I won't even bother sending for warranty because they might send it back saying that it's not happening to them.
Yesterday it happened while I was tracking my workout so that's a bummer but happily I was able to continue after reboot.
p.s.
I'm using always on display.
Hello everyone. It's been a minute since I've posted anything on this site. In January this year I decided to upgrade from my aging Blackberry Priv to one of these phones. I've been using it without any issues until early this morning when I tried to look at my notifications and the screen wouldn't light up. It was working fine all throughout the day, and I don't recall the battery being below 50%. It is unresponsive when I plug it into the wall adapter or my PC, however the PC seems to pick it up as a device called "QUSB__BULK."
The phone is running stock Android, and I only charge it with the wall adapter it came with and occasionally my PC. I only have a few social media and email apps on it. I had the Open Camera app on it, and I'm a little sus of it since there have been times where I would wake the phone up and the camera would just randomly open. It seems like it would bog the phone down a bit when this would happen. I installed the app because I didn't like the way the stock app processed audio while recording videos. The app gave me the ability to record raw audio which worked fine aside from slightly lower volume.
Does anyone have any ideas on what could have caused this?
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Figured I'd bump this for an update. I contacted the company shortly after I made this post about the phone. The phone was covered under warranty, and they told me to ship it to them for repairs. I shipped it in June and have contacted them a few times since. I'm suspecting that there was some kind of defect in the motherboard since I'm apparently not the only one who has had this issue. I found a post on another forum dating back to last year from someone with the same experience as me where their phone just randomly said "ight, Imma head out." It's been quite a while since I sent it off, which adds to my suspicion that it was a board issue given the whole chip shortage we're going through. I'll update this post if anything comes up in the future. I miss that phone. Been using an iPhone since I sent it off. It's okay I guess, but man do I miss that keyboard.
Update on the phone - I was contacted by F(X) Tec about four days ago. My phone has been repaired and shipped to the US. I should be getting it back by Wednesday. They did not specify what actually caused the issue with it. Hopefully, once I get it back it won't have any further issues.
Hi,
I broke the screen of my beloved Mi 10 Ultra, bought a new one from china, waited a couple of weeks, got the new display, gave it to a local repair shop to change it. Got the phone back.
I knew that the under-display fingerprint sensor must be calibrated, so I went to Settings - My Device - All specs, clicked a couple of times, got into the CIT menu, found the "fod fingerprint calibration" tool under "additional tools".
When trying to calibrate (I saw a couple of forum threads about this calibration in general) I get the error messages:
1. 1513 High brightness incorrect - I think that's a general one that indicates I am not doing it correctly. Many people in the threads I read have the same issue and have explained ways to avoid it.
2. 1001 Out of memory - whenever I do everything right, just like explained, I get this message.
Is the partition where this info is stored out of memory? What is the problem, what should I do?
I have an unlocked bootloader, the latest version of a xiaomi.eu ROM (12.5.8 stable), non-rooted phone.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Maybe we bought from same seller because it happend the same thing to me, my only hope is to buy a fingerprint calibrator in aliexpress.
Annyway it is my first time with a screen not calibrated. i Asked other stores and they say it comes ready to use, so i am not sure.
darksh4dow said:
Maybe we bought from same seller because it happend the same thing to me, my only hope is to buy a fingerprint calibrator in aliexpress.
Annyway it is my first time with a screen not calibrated. i Asked other stores and they say it comes ready to use, so i am not sure.
Click to expand...
Click to collapse
There are many guides on youtube and threads on forums about calibrating and you don't need the tool.
P.S. I got mine from "ShenZhen KingCrop LTD Store"
Yes.. same seller.
I did triy Several times with a rubber with the same dimensions of the tools sold on ali.
Have you managed to solve it annyway? I Will try to find a store that has the calibrator. Otherwise i Will think about buying the tool
darksh4dow said:
Yes.. same seller.
I did triy Several times with a rubber with the same dimensions of the tools sold on ali.
Have you managed to solve it annyway? I Will try to find a store that has the calibrator. Otherwise i Will think about buying the tool
Click to expand...
Click to collapse
I think its a software and not a hardware problem. Many managed to calibrate without any special tools. I am still unsure how to proceed. Will write here if I have more info or if I managed to calibrate.