USB-C problem - ASUS ZenFone 7 / 7 Pro Questions & Answers

Charge fonction is working but it interrupts data transfer when I touch the USB-C connector.
Anyone have this problem?

Bad cable. Dirt, dust on C port pins or defective C port.

@blackhawk I tried with two cable which they are in good condition. There is no dust on C port that I clean often with air pressure. I think that possiblity of the defective C port is real but how? I try to care of this phone like my baby. I am disappointed. I will try to contact with Asus but I am sure that they will say this is about user issue.

Bad port on the PC maybe.
2 bad cable aren't unheard of.
Try a otg flashstick and see if it connects ok.

blackhawk said:
Bad port on the PC maybe.
2 bad cable aren't unheard of.
Try a otg flashstick and see if it connects ok.
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I have tried with two good Usb-c cable on two pc and my car. It stops data transfer when I moved it softly from Usb-c connector (head). I am sure that C port is defective. Thanks for your advices.

Related

[Q] micro usb cable help (pinout++)

I bought some really cheap retractable cables of ebay. When I got them they didn't work at all. I opened and rewired the micro-usb connector - the cables were connected all wrong, but after a little soldering I think they're correct.
Now the cables are working fine with my Nokia N82, but when I connect them to my Desire and Desire HD my computer won't recognize it as USB devices, only charging.
I've looked at the pinout here http://www.kineteka.com/microusb-b.aspx - should pin 4 be connected to GND to use it with HTC?
Any tips?
I was curious of the pinout, thanks for the link.
As far as wether the pin should be grounded, well... if it's not working ATM ground it and see if it works? Since you're successfully charging the phone you know you connected the +5 correctly, grounding any other pins won't cause damage...
Cheers
P.S. Also sometimes good to check the obvious, did you enable the Mass-Storage option in Android?
I've had similar issues with USB 1.1 ports.
Are you connecting it to a USB 2 port??

[Q] Asus Proprietary plug to USB converter? or anthing similar out there?

I was wondering if there is any such device / cord which would convert the Asus proprietary plug on the transformer to a USB cord or something so I could plug in different things without having to buy the keyboard....
Yes it does exist:http://www.asus.com/Peripherals_Accessories/Eee_Pad_Accessories/External_USB_Adapter/
Could you charge the tablet with a regular USB cable using that adapter?
Only when in deep sleep or turned off - but it charges.
Kumabjorn said:
Could you charge the tablet with a regular USB cable using that adapter?
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No because the USB adapter linked only outputs 5v on the USB port, its not an input.
The USB socket is the wrong type for normal USB cables used for charging, but even a USB-A to USB-A adapter wont allow charging and may even destroy the USB adapter (well, it might not, but I certanly wouldnt want to try it!)
That is sort of what i was afraid of. I was hoping that since I can use the propietary cable, I would be able to switch to a longer cable with the help of the adapter.
Kumabjorn said:
That is sort of what i was afraid of. I was hoping that since I can use the propietary cable, I would be able to switch to a longer cable with the help of the adapter.
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Just attach an usb3.0 cable to the propietary cable. Then you have a longer cable.
I'am using this with the tablet and charger.
It has to be USB 3.0 cable? Dang, I actually do have an older extension cable somewhere (forgot all about it until I read your post) but it is pre-3.0, but hey, if i find it I will at least give it a try, not like something would brake, right? Right??
hmm...I had asked this in my thread, but no one has given me a straight answer. Looks like it wouldn't work even with Male A to Male A. I already bought one, so maybe I'll give it a try. Has anyone done so before?
Kumabjorn said:
It has to be USB 3.0 cable? Dang, I actually do have an older extension cable somewhere (forgot all about it until I read your post) but it is pre-3.0, but hey, if i find it I will at least give it a try, not like something would brake, right? Right??
Click to expand...
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Yes, it must be a usb 3.0 cable.
I have this one and can charge the tablet with this cable attached to the propietary cable and the asus charger
Just tried it again and it is now charging.
That is cool, but I was hoping it would be in a "cord" form because imagine you would have that sticking out from your device, then on top of that you would have your usb plug sticking out as well...
Also, would this work with something like a wireless keyboard and mouse? (the wireless receiver is USB)...

[Q] Quick Usb question

OK so here is my problem: every time I connect a USB via the micro USB port the device doesn't detect the USB. However sometimes if i am lucky I only need to twist the cable and it works shortly. Probably the cable is destroyed, anyone know if I need exactly this cable or if I could also use a normal micro USB adapter cable. Thank you.
Temporeiches said:
OK so here is my problem: every time I connect a USB via the micro USB port the device doesn't detect the USB. However sometimes if i am lucky I only need to twist the cable and it works shortly. Probably the cable is destroyed, anyone know if I need exactly this cable or if I could also use a normal micro USB adapter cable. Thank you.
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Well, I'm a bit confused, as the 70x has actually 2 cables.
1. The USB cable that connects to a PC
2. The USB dongle adapter that has a full size USB connector (female) for connecting flash sticks for example.
Regardless, as in number 1, you can't use just any micro USB cable, like the one that comes with a camera for example. You might, but then again, the data connections may be wrong. Best thing is to try. Typically I use my HTC cable. Regardless, you won't damage anything by trying.
As in number 2, well, it may be hit and miss if you get a generic one. The + and - pin layout should be the same, but the data might be different. The only way is to check.
When you twist your cable, make sure it's not actually twisting the connector (micro). This may give false readings, when in fact it could be a damaged micro USB port on the Tab. So check it good.
MD
ok thanx. found a working cable.

Very Tight Usb-C Port

The phone have so tight port and I find it hard to connect or disconnect. i'm wondering how can we slack off the type-c usb.
Or this situation does have any problem in future?
Have you tried a different cable?
Mine is easy to to plug in
Finners said:
Have you tried a different cable?
Mine is easy to to plug in
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Sorry but i have not any different cable? but i ordered and waiting to reach me.
Hmm, i bought an official xiaomi Adapter, which works fine
I have seen it noted that the original cable has a bit more click or snap to it than other cables, but I'm also still waiting on my other cable so I can't compare.
It does have more resistance than I'm used to with my other micro-usb connections, but not so much that it is ever hard to connect or disconnect.
I've not seen reports that this causes problems with other cables being too loose down the line. Normally cable connectors are 'softer' than their ports, so if anything the original cable would become a little looser after enough use.

USB Port extremely finicky, almost impossible to connect for charge or transfer

For a few weeks now my XZ Premium (G8142 if it matters) has been getting worse and worse at connecting when I plug in a usb-c cable. I began having to push the cable diagonally to get it to connect, and now it will only accept charge if I get it in a very specific position on one orientation. Going off what I have read, this was seemingly an issue with dirt stuck in the port, so I have tried multiple times to clean it, but the problem remains.
I got a digital microscope and recorded the output to get detailed pictures of what the USB-C port looks like: https://imgur.com/a/LjWEA4u
The pins do not seem to be damaged, but I am no expert on this. Can anyone give me advice on how to fix this besides sending it in for repair? (Ignore the timestamp on the pictures, I just didn't bother fixing it).
This happened to me but it was actually an issue with my cable so I'd first suggest trying a new cable and then take a look at the port
Sadman Khan said:
This happened to me but it was actually an issue with my cable so I'd first suggest trying a new cable and then take a look at the port
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I've tried 4 different cables (2 usb-c to c, 2 usb-a to c), all have the same issues.

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