Need EXPERT help - General Questions and Answers

Hey So im new to the comunity and i reached out to this site before because, I was almost 100% sure my phone was Hacked. I shared a few screens and someone told me to factory reset. before resetting i tried to backup my photos and everything i could to the online drives i could back up some and others i couldnt i noticed the file names for pretty much everything was in a folder called
/storage/emulated/0/.face/ .revitalimage
so i factory reset just to find out that all my backups were deleted/
i have many folders i cant access and when it says optimizing apps right after the reset i still somehow had 900+ apps right off no sign in or anything
i took these screens to see if anyone can help me
my data usage is through the roof and my ram is always running like 98 processes, and wont close most.
i dont know if verizon phones are always unlocked but my phone has been unlocked ive tried rooting but it wont even let me do that.
Malwarefox doesnt find anything .
and when i look up Half the files in the pictures i cant find anything ..
Thank you in Advance Kyle

What really is your issue? What do you mean with "data usage is through the roof"? The amout of Cellular Data Usage?
BTW: Unused RAM is wasted RAM.
FYI: Android kicks off apps when RAM goes low. CPU throttles speed automatically when its temparature goes too high.

Both
jwoegerbauer said:
What really is your issue? What do you mean with "data usage is through the roof"? The amout of Cellular Data Usage?
BTW: Unused RAM is wasted RAM.
FYI: Android kicks off apps when RAM goes low. CPU throttles speed automatically when its temparature goes too high.
Click to expand...
Click to collapse
Like I said after I reset it still had thousands of apps on here that are unacccessible it encrypts my photo so I can't save them myself and or transfer them I can't view any of my installed apps app data I'm unable to use my Bluetooth tethering and/or hotspot when I try to activate it and just automatically closes I completely turned off all of the background data usage for pretty much everything on my phone and it's still just consumed whether I'm on Wi-Fi or not

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I think I have a virus on my IIs..

Just recently, my o2 has started to run slower and slower. Its so slow now that I'm unable to sync it with my PC anymore. When I turn it on, its like the machine is running at 1MHz. You can watch things get drawn up on the screen. I'm also unable to run any applications, because of "Low Memory" screens that keep popping up telling me to close an application because my o2 is running low on system resources. I've cleared over 50mb and uninstalled everything. Its still doing it.
It seems as something is running in the background and eating up all the memory, leaving only a few k's availabe for programs. I can't even run xBackup or anything, because when I do and it starts doing its thing, the low memory window pops up and asks me to select a task to close.
Can anyone help me here? Please?
Thanks in advance - Nate
Tell us what you've installed recently.
You should install Pocket Hack Master by Anton Tomov (or atleast try to install). You can see the running processes and close them, using PHM.
Maybe that helps. So far, the only solution i can think of is performing a hardreset. The fact that you will lose data does suck though...
Nevermind, I did a hard reset just now. Seems to be back to normal now. While the o2 was in the cradle, I was still able to access its files through my PC, which was weird - but wasn't able to successfully sync the data.
Backed up contacts, and appointments using that option with xBackup. Took about 20 minutes to back up about 200k of data. :shock:
Fingers crossed that everything will run smoothly from now on!
BTW, any apps you guys recommend me to install?

[Q] Need help with some data issues

So here is the deal, my sister has a Samsung Galaxy S III phone and of late Verizon is saying that she is using tons of data. She has even replaces the phone completely and still it is showing she is using tons of data. The data usage monitor is showing almost no data being used, ie 0.03mb data used and she has data limits setup etc. The new phone itself has nothing installed but default apps.
Is there something that could be causing this outside the phone and what can I have her look for to figure it out. I am sadly not nearby or I would do a full check myself.
I am sure I have not given enough info here, so do ask anything. I will do my best to supply info as needed.
(Edit)Just got the info on the data usage, it shows almost nothing for most of the time then twice it shows downloads of over 500mb.
8/17/2014 7:26 PM 540891.5kb 528.21mb 0.5158343gb
8/17/2014 11:11 AM 657966.8kb 642.55mb 0.627486005gb

Tricks to Make Your Android Smartphone Run Faster

Tricks to Make Your Android Smartphone Run Faster
Is Your Android Smartphone isn’t as Fast as it Should be: Here’s 10 steps on how to fix it.
In this fast generation, no one wants a slow phone every one want way to Make Android Phone Run Faster. When you first get your Android smartphone, it seems to work very well, things are fast and fluid responsive. But few months down the line, things started slowing down, many of us now have to settle for one as the hardware grows older, storage space run out, the number of bugs add up and reason for the problem is almost too simple to be true: your Android smartphone does not have the same settings, space and apps it had a when you first got it.
Most Android smartphones are prone to slowing down over time. However, this issue is not unique to Android. Device running iOS also encounter the same problem. The good news is that you don’t have to accept a slow Android smartphone their are way to make Android phone run faster.
Below are tricks and hacks we believe are efficient and effective to make Android phone run faster if you are experiencing a slowdown with your Android smartphone.
You haven’t got enough space
If you want your Android smartphone to run fast, then you’ve to do away with some stuff and junk files eating up space. Delete some apps, text messages, music and videos.
The Version of your OS met be out of date
One of the reason why you may experience slow down with your device is not because it’s old but because the running version of OS is outdated. If your smartphone supports the newest version of OS, updating should make things run faster.
You haven’t turned off your phone for a while
If your phone as being active and on for days without turning it off there are every possibility that this may effect to smooth running of the phone. Turning off your smartphone for a while is good. This will clear up things and shutdown some apps running at the background.
You’ve have too many apps
Too many apps mean too many apps eating up space that will enable your phone run properly. If you are pushing your phone memory to the limit, it’ll slow down. Try uninstalling some app or delete them completely.
You’ve got too many apps running
If you’ve too many apps open and running, there is high chance that your phone will slow down. Tap the minimize button and close all the apps by swiping it to the right side. That should free up some capacity.
You haven’t cleared your cookies for some time
Remember not clearing up your cookies for a long time takes up a lot of space. Clearing them up and staring over again should help make your Android phone run smoothly and faster.
Wipe Cache Partition
The cache partition on your phone contains temporary files which is different from your phone’s actual app data so it’s a good idea to get rid of the cache file every once in a while. Doing this will not only have your smartphone run faster but will also free up some storage. To clear up the cache files, you’ll have to enter your phone recovery mode. Once you’re there, find and select the ‘wipe cache partition’ option and just reboot.
Overclock your Android device
If you’re not satisfied with the overall performance of your smartphone, you can also overclock it. Many manufacturers maintain a low clock speed in order to minimize heat and extend your phone’s battery life. If you have a rooted device or are willing to root it, you can overclock it using an app like SetCPU. It’s not a straightforward process so be sure to follow proper guidelines and proceed with caution.
Too many app trying to access your location
Turn off your location to free up your C.P.U. to do that go-to Setting>Location and swipe the Turn on/off left to turn your device location off.
Do a factory reset
Sometimes, there are just too many things to take care of on your phone that you should just do a factory reset. It’s easier than cleaning up your device and getting rid of all the junk on your phone. By doing a factory reset on your Android phone you will wipe out all files, settings and data on your phone so make sure you’ve done a proper back up of all your files, app, data and settings before embarking on doing a factory reset.
The list above doesn’t necessary fixed up the problem. However, if after carrying out all of the steps and you still experience same problem, if your phone is still within warranty take it back.
Have you experience the same problem with your phone? How did you solve it? Share your experience and how you solve it via the comment box below.

Weird stuff happening on phone

Hi all, my mom has an Motorola Moto G3 phone. Have noticed many weird things happening on the phone since yesterday.
The notification panel won't slide down. Also, no notifications are displayed in the notification bar, even when there are notifications, like receiving sms or messages on Whatsapp.
The phone has a swipe lock screen. But, the lock screen won't work, even though it shows in Security settings, that there is one.
Calls are being made from the phone, but no calls are being received. For example, if I call the phone, it says that the person is busy and the connection ends. My brother had also tried calling... same thing.
No apps can be downloaded or updated from the Play Store.
I tried to connect the phone to the PC, but, since I cannot slide down the notification panel, there is no way to change the connection mode to transfer data.
I should mention that the storage on the phone was getting close to being filled, and the phone was showing the warning that storage was less and that some of the functions might stop working. So, are these things because of that?
But, I did delete a lot of photos and videos and uninstalled apps, and now there is sufficient storage for the phone to run properly, but it still doesnt work, and these weird stuff are happening.
I suspect from the weird behavior that there might be a virus. Is that so?
What do I do? How will the phone return to sanity? How do I backup the data... if the solution is to factory reset the phone. There are important photos and videos and whatsapp data which I would like to save before performing a reset.
Any help will be appreciated.
A lot to cover there.
First Long press the power button whilst the phone is on.This will reboot to Safemode.See if you can now use a USB Data cable to backup what you need to your PC/Laptop/Tablet.
Note:Some USB cables are,"Charge Only" so check the USB cable is Data transfer capable.
Then if you have a Google account and are connected via Phone data or WiFi go Settings/Accounts/Google and untick and re-tick all sync options to make sure all your Google stuff is updated.
Then do a,"Hard Reset/Factory Restore.
Just put Moto G3 into youtube with the words Hard Reset,
https://www.youtube.com
Although a Hard reset seems like a big move I do one at least a couple of times a year as a kind of 10,000 mile service for my Android phones even if they are running well and it clears out all the junk I tend to accumulate and keeps them slick,fast and problem free.
HTH
Thanks a lot for your reply. Your post comes as a lifesaver.
I took a backup of the data by transferring stuff on to the SD card and then transferring the data from there to the computer.
I had booted in safe mode, but there too the phone showed same behavior. I also noticed that the home button, or the task manager button were not working too.
After taking the backup, I also changed the password for the Gmail account for security, in case the mobile was somehow compromised.
Then I wanted to do a factory reset, but the button seems to be greyed out, and there seems to be no way to perform a soft factory reset. So, your post comes at the nick of time to save me, as I was thinking what to do now. Thanks a ton!
Performed a hard reset of the phone, and the phone is working fine now. Everything is normal.
What might be the reason for such behavior though?
Not being able to lock the phone, install/update apps, factory reset... all this makes me think if it was some kind of malware.
Another reason I can think of is that the storage got full, and so these strange stuff started, but it should go back to normal when stuff was deleted and sufficient storage became available. Still, doesnt explain why lock wouldn't remain.... and other stuff. Really weird.
Modern,"Smart Phones" are very complex computers.With so many apps on them that get updated some updates don't always play nice and mess up the phones.You could spend hours tracking down a single app that might be a cause of a problem.
As you say as well the the storage on the phones might well have got clogged up with old Temporary data that has not been cleared out as it should.
For future reference another trick is to wipe the Cache partition from Recovery mode.I would have suggested this first but as you said space was running out it's best to have a clean start
Yes, it was good to have a clean start with the phone.
Thank you for that trick to wipe the cache partition from Recovery mode. Will keep that in mind.
Thanks a lot again.

Phone downloaded apps by itself, even without data enabled.

Hi all.
I have searched quite a bit and have found no answer to this problem yet.
So the phone is fresh from factory reset. Phone is pre-owned. Never connected to any wifi network and the wifi always remained off. Same goes with mobile data, never turned on. What's even more interesting is the sim is a prepaid simcard with no credits and no data. The simcard is intended to receive text and calls. (No cost to receive calls or sms). So data leak from that isn't possible either.
I have seen hidden downloaders from carrier that downloads bloatware by itself before. But this is the first time I've ever seen it self download apps without any data connection.
The built-in data usage counter still shows 0. The phone has never connected to anything. But now several bloatware apps just showed up. And those apps do work and storage used has increased. I noticed this around 24 hours after the reset.
Can someone please explain what is going on?
Do phones have secret functions to access data undetected by wifi or carrier?
The phone manufacturer is a one of the major brands and probably the largest that don't have access to GMS.
WishTime said:
Hi all.
I have searched quite a bit and have found no answer to this problem yet.
So the phone is fresh from factory reset. Phone is pre-owned. Never connected to any wifi network and the wifi always remained off. Same goes with mobile data, never turned on. What's even more interesting is the sim is a prepaid simcard with no credits and no data. The simcard is intended to receive text and calls. (No cost to receive calls or sms). So data leak from that isn't possible either.
I have seen hidden downloaders from carrier that downloads bloatware by itself before. But this is the first time I've ever seen it self download apps without any data connection.
The built-in data usage counter still shows 0. The phone has never connected to anything. But now several bloatware apps just showed up. And those apps do work and storage used has increased. I noticed this around 24 hours after the reset.
Can someone please explain what is going on?
Do phones have secret functions to access data undetected by wifi or carrier?
The phone manufacturer is a one of the major brands and probably the largest that don't have access to GMS.
Click to expand...
Click to collapse
Some devices have system apps that can be "uninstall", but they don't actually uninstall completely because the uninstalled apps are stored in a hidden partition. But, once uninstalled, if the device is factory reset, the apps automatically reinstall themselves from the hidden partition, similar to when resetting a PC to factory defaults. I had a tablet that would do this, the apps were definitely uninstalled but would reinstall from the hidden partition when I would factory reset the device, then I would have to uninstall those apps again. This would happen every time I did a factory reset.
Droidriven said:
Some devices have system apps that can be "uninstall", but they don't actually uninstall completely because the uninstalled apps are stored in a hidden partition. But, once uninstalled, if the device is factory reset, the apps automatically reinstall themselves from the hidden partition, similar to when resetting a PC to factory defaults. I had a taste would do this, the apps were definitely uninstalled but would reinstall from the hidden partition when I would factory reset the device, then I would have to uninstall those apps again. This would happen every time did a factory reset.
Click to expand...
Click to collapse
Thanks for the answer.
Yes I understand that part of uninstall. But the difference here is those apps never returned fresh from factory reset. It returned hours after using the phone. The first few hours of using the phone, those apps doesn't exist, doesn't even show up on the free space count. It wasn't until the next day those apps appear.
I did suspect what you said too, but I can't explain why it waited at least 18-24 hours delay before installing itself and show up on the phone. If that was the case, it should have appeared right after the reset.
WishTime said:
Thanks for the answer.
Yes I understand that part of uninstall. But the difference here is those apps never returned fresh from factory reset. It returned hours after using the phone. The first few hours of using the phone, those apps doesn't exist, doesn't even show up on the free space count. It wasn't until the next day those apps appear.
I did suspect what you said too, but I can't explain why it waited at least 18-24 hours delay before installing itself and show up on the phone. If that was the case, it should have appeared right after the reset.
Click to expand...
Click to collapse
Yes, I considered that also. The only other thing I could imagine is that maybe you installed something and then whatever that was installed the additional apps.
Questions of a hidden Google mesh network come to mind after reading this. I guess it's theoretically possible via Wi-Fi or Bluetooth between devices. I don't know.
So after trying to gather more information.
I believe it is installed from some "hidden partition" by some hidden app installer.
The reason is.
1. No data of what so ever is connected.
2. The installed app version is old, as in few months before the official release.
What is intriguing is.
1. The delay before installing this app (and through an installer), rather than just install it fresh from reset.
2. It doesn't appear to be consuming and storage, as if this hidden partition cannot even be seen. Once the app appears, the storage usage increases.
zpunout said:
Questions of a hidden Google mesh network come to mind after reading this. I guess it's theoretically possible via Wi-Fi or Bluetooth between devices. I don't know.
Click to expand...
Click to collapse
I actually believe it is a thing. I vaguely remember that my brand new iPhone detected and recommended my current location region without even inserting a simcard or connecting to wifi yet. The kicker is, phone was purchased in another country that is separated by vast ocean and several time zones.
To this day I still can't figure out how did the iPhone know that. I suspect that the wifi routers broadcast more than just SSID to any device that is not connected. Or it could be from another iPhone. Maybe some similar bluetooth tech that predates "Airtag". This was about 3-4 years ago, likely it was the X.
WishTime said:
So after trying to gather more information.
I believe it is installed from some "hidden partition" by some hidden app installer.
The reason is.
1. No data of what so ever is connected.
2. The installed app version is old, as in few months before the official release.
What is intriguing is.
1. The delay before installing this app (and through an installer), rather than just install it fresh from reset.
2. It doesn't appear to be consuming and storage, as if this hidden partition cannot even be seen. Once the app appears, the storage usage increases.
I actually believe it is a thing. I vaguely remember that my brand new iPhone detected and recommended my current location region without even inserting a simcard or connecting to wifi yet. The kicker is, phone was purchased in another country that is separated by vast ocean and several time zones.
To this day I still can't figure out how did the iPhone know that. I suspect that the wifi routers broadcast more than just SSID to any device that is not connected. Or it could be from another iPhone. Maybe some similar bluetooth tech that predates "Airtag". This was about 3-4 years ago, likely it was the X.
Click to expand...
Click to collapse
Location is detetmined by more than just mobile data and Wi-Fi, it also uses the regular cellular part of the radio. The cellular part of the radio works even without an active SIM. That is why the emergency location and emergency call features work even without the device being activated on a network so that you can make emergency calls and your location can be tracked in emergency situations so that you can be found if you need help or rescue.

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