Question Samsung Wearable: this smartphone not supported - Samsung Galaxy Watch 4

Hi everybody. I have a Realme GT Master Exploration and a Rog 3 phone. There is the same problem on both phones.
When trying to pair, Samsung Wearable gives an error (literal translation) This Galaxy Watch is not supported by your smartphone.
If I pair via Bluetooth manually, the pairing is successful, but when I start Samsung Wearable, the pairing is reset and tries to create again, but an error occurs. Several times it came to installing the Wear Os application on a smartphone, synchronization started there and always freezes at 60%, after which the watch gives an error about the need to reset the settings to factory settings. There is a reset and everything is new.

Try pairing with Samsung Health, and don't make double threads.

Is your phone Rooted ? Are you running custom OS ? That could be a problem .

Related

Stuck at connecting to gear

hello all,
i dont know what i was thinking when i forced closed gear app and it services, and the Samsung accessory service as well, and now my i cant connect to my gear anymore
i have done a light reset and factory reset to my gear s2, and am not able to make it to connect again to my note 3 anyway
also i have uninstalled the gear app and reinstalled again and unpairing the watch , but still its not connecting, it is getting stuck at connecting to gear ,
i tried connecting the gear to other phone it worked, but with my note it is not working , any suggestions ?
***Update - Never mind fixed it by a factory reset of my phone
Connecting to phone with S2
I try to make a phone call from my watch and get the message "connect to bluetooth" I touch the tick for yes and my watch and phone are connected straight away. It never seems to connect otherwise, but connects every time this way, so that's what I do. Wrong way, but it works
Geoffpops
For Future Reference - Ideal way to reconnect if you face issues
Ideally, you would not need a full reset of your phone, clearing the data of all the following should work fine -
1) Gear Manager
2) Samsung Accessory Service
3) Samsung Accessory System Providers
yamensati said:
hello all,
i dont know what i was thinking when i forced closed gear app and it services, and the Samsung accessory service as well, and now my i cant connect to my gear anymore
i have done a light reset and factory reset to my gear s2, and am not able to make it to connect again to my note 3 anyway
also i have uninstalled the gear app and reinstalled again and unpairing the watch , but still its not connecting, it is getting stuck at connecting to gear ,
i tried connecting the gear to other phone it worked, but with my note it is not working , any suggestions ?
***Update - Never mind fixed it by a factory reset of my phone
Click to expand...
Click to collapse

Cannot pair after Factory Reset (S8+/Pie, S3C/Tizen4)

Hello guys,
I'm facing an extremely strange problem.
I factory reset my Galaxy S8+ to Android Pie and I'm trying to sync it with my Gear S3, which I also factory reset. The problem is, while the syncing starts, at the final stage of the synchronization, the Galaxy Wearable app force closes and the watch remains stuck at the "Check your phone to complete the setup process ". No matter how many times I try, delete the Galaxy Wearable cache, the Accessory Tool cache, it always occurs, even after Master Reset of the Watch
Any help would be totally appreciated.
Edit: it seems that the two devices actually connect via Bluetooth. Even so, every time I open the Wearable app, a message "your device has been reset. Do you want to set it up" or something pops up, CONSTANTLY, not allowing you to do anything. Meanwhile the Watch is stuck on the galaxy swirling image with the "check your phone message "....
Had the same problem...the solution is to uninstall gear s plugin apk and find an older version of it and install it.After that problem will be solved...

Question Is there a solution? Samsung Wearable: this smartphone not supported

Hi everybody. I have a Realme GT Master Exploration and a Rog 3 phone. There is the same problem on both phones.
When trying to pair, Samsung Wearable gives an error (literal translation) This Galaxy Watch is not supported by your smartphone.
If I pair via Bluetooth manually, the pairing is successful, but when I start Samsung Wearable, the pairing is reset and tries to create again, but an error occurs. Several times it came to installing the Wear Os application on a smartphone, synchronization started there and always freezes at 60%, after which the watch gives an error about the need to reset the settings to factory settings. There is a reset and everything is new.

Question Can't pair galaxy watch 5 with redmi phone

Hi Everyone,
I have a Redmi K30 ultra using CN MIUI13 with google service enabled, but i can't pair my phone with galaxy 5.
I tried pair them using Samsung wearable giving all permision to the app, but i got below message:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Also i tried pair with samsung health(giving all permission) from accessories(Settings -> Accessories -> Smartwatch -> Register). After registered samsung account, the app crashed and give me this error:
The last one i tried was using Wear OS of china version. but it just stopped in the pair process.
Pluging installed:
Someone know why i can't pair them?
Thanks
There's something went wrong with compatibility, I guess. Try Restarting both devices and try again.
For testing you can try with another devices.
I had the same problem using a Realme GT (CN version) and a Watch 4. It could be because of Google Services that the chinese phones haven't. In my case, I got solved doing the follow.
1- You must have installed the Galaxy Wearable app and the Watch 5 plug in. I saw that you already have.
2 - I thinks that the problem is that the watch can't pair when you use the Waer app, but when you try to pair using the Wear OS app (CN version), you watch should be able to pair with your phone, so in this moment you have to try to start with the start the pair process with the Galaxy Wearable (you don't close the Waer OS, leave it in background).
This worked for me. I hope you can do it.
Sorry my english.
ljleonardo1 said:
I had the same problem using a Realme GT (CN version) and a Watch 4. It could be because of Google Services that the chinese phones haven't. In my case, I got solved doing the follow.
1- You must have installed the Galaxy Wearable app and the Watch 5 plug in. I saw that you already have.
2 - I thinks that the problem is that the watch can't pair when you use the Waer app, but when you try to pair using the Wear OS app (CN version), you watch should be able to pair with your phone, so in this moment you have to try to start with the start the pair process with the Galaxy Wearable (you don't close the Waer OS, leave it in background).
This worked for me. I hope you can do it.
Sorry my english.
Click to expand...
Click to collapse
Hi ljleonardo1,
I tried with your way and i got the same error using samsung health app to pair then
it's said Couldn't set up your watch
When I tried the first time, I putted the code to pair it and got the message "The watch ins't support in this phone", but when started the same process with the Wear OS (CN version) I could pair the watch (the process stopped in the same place that you, but I checked in the bluetooth menu of Android, scrolling down, and I saw that it was pair). In this moment I tried with the Galaxy Wearable again and I could pair it.
Yasin Rafi said:
There's something went wrong with compatibility, I guess. Try Restarting both devices and try again.
For testing you can try with another devices.
Click to expand...
Click to collapse
ljleonardo1 said:
When I tried the first time, I putted the code to pair it and got the message "The watch ins't support in this phone", but when started the same process with the Wear OS (CN version) I could pair the watch (the process stopped in the same place that you, but I checked in the bluetooth menu of Android, scrolling down, and I saw that it was pair). In this moment I tried with the Galaxy Wearable again and I could pair it.
Click to expand...
Click to collapse
it still doesn't work for me, after log in samsung account, the galaxy watch 5 plugin is just crashed and give me an error.
I had the same issues pairing the watch with my Xiaomi Mi 11 Ultra. Tried everything for days with no success. A hard reset of my phone was the solution.
Woodend said:
I had the same issues pairing the watch with my Xiaomi Mi 11 Ultra. Tried everything for days with no success. A hard reset of my phone was the solution.
Click to expand...
Click to collapse
I also tried a hard reset but it's doesn't work for me. but i tried with my friend's phone which has same model as mine. he has MIUI stable version(i have beta version).
When pairing his phone with samsung wearable, the plugin wasn't start up and i couldn't do the following step. I will tried again when i swapped to stable version in my phone.
Maybe that's the solution then. Good luck!
** Please note, this guide was initially written for the GW4, but I suspect it is also likely to work for the GW5 **
Try this, in this EXACT order:
You have to install the following apps from Playstore less No.4:
1. Samsung Gear (Samsung wearable)
2. Samsung Watch 5 plugin
3. Samsung Health (SHealth)
4. Chinese version Wear OS (From appmarket)
Once the above are installed. Reset or reinitialize your watch, wait for the "Welcome" intro to start. Open up SHealth app -> click on 3 dot on the top right -> settings -> accessories -> Select Galaxy Watch 5 or Watch 5 Pro to pair up. Follow the setup accordingly. It's optional to sign in to SHealth for your watch btw. Everything will work flawlessly after that.
After you're done with the setup, close all apps via recent and you can launch Samsung Gear as per normal. If you're experiencing intermittent disconnectivity, launch Samsung Gear and lock the app in recents. Do not kill the app. I have not experienced any battery drain from it so far.
DO NOT uninstall the chinese version of the Wear OS under any circumstances. It will disconnect your watch and you won't be able to pair it back. Which means you have to unpair via SHealth, reset your watch and go through the entire setup again.
Tim-2.0 said:
** Please note, this guide was initially written for the GW4, but I suspect it is also likely to work for the GW5 **
Try this, in this EXACT order:
You have to install the following apps from Playstore less No.4:
1. Samsung Gear (Samsung wearable)
2. Samsung Watch 5 plugin
3. Samsung Health (SHealth)
4. Chinese version Wear OS (From appmarket)
Once the above are installed. Reset or reinitialize your watch, wait for the "Welcome" intro to start. Open up SHealth app -> click on 3 dot on the top right -> settings -> accessories -> Select Galaxy Watch 5 or Watch 5 Pro to pair up. Follow the setup accordingly. It's optional to sign in to SHealth for your watch btw. Everything will work flawlessly after that.
After you're done with the setup, close all apps via recent and you can launch Samsung Gear as per normal. If you're experiencing intermittent disconnectivity, launch Samsung Gear and lock the app in recents. Do not kill the app. I have not experienced any battery drain from it so far.
DO NOT uninstall the chinese version of the Wear OS under any circumstances. It will disconnect your watch and you won't be able to pair it back. Which means you have to unpair via SHealth, reset your watch and go through the entire setup again.
Click to expand...
Click to collapse
Hi Tim,
I tried with your way and still doesn't work for me, i got the same error mentioned before
Guys I found the way. I have a Remdi Note 9. I booted into safe mode, I went and just paired the phone with the watch from the Bluetooth settings. It finished successfully. Then I rebooted into the regular mode, and went on the Wear app. I tried syncing them and it just succeeded!!!!!
AlexandrosPats said:
Guys I found the way. I have a Remdi Note 9. I booted into safe mode, I went and just paired the phone with the watch from the Bluetooth settings. It finished successfully. Then I rebooted into the regular mode, and went on the Wear app. I tried syncing them and it just succeeded!!!!!
Click to expand...
Click to collapse
Hi Alexandros,
How did you pair them? i tried pair them in safe mode, i paired succefuly in bluetooth setting, but in the watch screen show the message "check your phone to complete setup" . After returned into the regular mode , the watch just show the message that connection is failed and force me to reset.
I am having the same problem with Realme 8 and Xiaomi Redmi Note 8 Pro
I tried the solutions above and they did not work, samsung support just says that I must use a samsung cell phone
Akalabula said:
Hi Alexandros,
How did you pair them? i tried pair them in safe mode, i paired succefuly in bluetooth setting, but in the watch screen show the message "check your phone to complete setup" . After returned into the regular mode , the watch just show the message that connection is failed and force me to reset.
Click to expand...
Click to collapse
After pairing them I restarted both. Sorry for not being clear.
I have swapped to stable version and tried again all above solutions and they didn't work.
i use to use a galaxy watch 4 with a oppo find N (China Rom) and had the same issues and used the workaround posted earlier but i found this didnt work with the watch 5. What i had todo was as per below. Hope it might help:
China Wear OS installed (location permission given but dont open)
Samsung Health from Playstore
Galaxy Wear (from Oppo appmarket)
Didnt install galaxy watch plugin.
I went through samsung health to initiate the pairing with the GW5. This opens the wearable app which then updates automatically to latest version (same as playstore), and then downloads the necessary watch plugin and everything paired fine.
Before this i had tried everything but i think the key is to NOT have the watch 5 plugin installed when you start pairing via samsung health.
So far all seems fine with my china rom phone.
Good luck!
organisedrhyme said:
i use to use a galaxy watch 4 with a oppo find N (China Rom) and had the same issues and used the workaround posted earlier but i found this didnt work with the watch 5. What i had todo was as per below. Hope it might help:
China Wear OS installed (location permission given but dont open)
Samsung Health from Playstore
Galaxy Wear (from Oppo appmarket)
Didnt install galaxy watch plugin.
I went through samsung health to initiate the pairing with the GW5. This opens the wearable app which then updates automatically to latest version (same as playstore), and then downloads the necessary watch plugin and everything paired fine.
Before this i had tried everything but i think the key is to NOT have the watch 5 plugin installed when you start pairing via samsung health.
So far all seems fine with my china rom phone.
Good luck!
Click to expand...
Click to collapse
also make sure all background data for the 4 apps is allowed, and no battery optimisations for wear and watch plugin.
Appreciate the walkthrough.... I have a Xiaomi Mix Fold 2 but cant connect it with my Watch 5 Pro. The steps, chinese wear os, not installing the watch 5 plugin, and trying to orsi thru samsung health got me closer than ever, but alas, still csnt successfully pair the watch yet. Any tips?
Same story here, I have Xiaomi 12s Ultra and yesterday got Watch 5 Pro, tried all seps mentioned above but simply no success in connecting it with Galaxy Werable app. For me bluetooth pairing is not an issue, get it paired easily via Werable app process or via Health app, but simply further steps during setup process don't pass and can finish setup/connecting phone to the app...
I still have Galaxy Watch Active 2 which works fine, even with that watch there were few issues with connecting it with Xiaomi but it was more or less easy solved, but with this new Watch 5 Pro, for now I don't see solution

Question Cannot pair GT 3 to Pixel 6 Pro

This watch used to be paired to my Pixel 6 Pro, no problem from day one. Yesterday I fully charged the watch and then noticed that it wasn't paired. I went into the Health app, Devices, and it was not showing so I tried to Add. "No devices found". So after rebooting both the phone and the watch without any luck, shutting down Bluetooth and re-enabling I finally did a factory reset on the watch, cleared the cache and data in the Health app and uninstalled it. Then I scanned the watch after picking my language with the phone as if it were a brand new watch and setting it up for the first time. No love. It will NOT pair! "No device found".
Please help. As we know the watch is pretty worthless without being paired to a phone and the Health app.
I returned the watch to the seller and will get a full refund.

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