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I left sprint for the galaxy S 4g on the the day it was available, and have been very, VERY unhappy with the reception on the phone. I checked the coverage maps on t-mobile.com before I switched, and both my work and home locations are supposed to be in "maximum coverage" areas for voice AND data, but I am getting only 1 - 2 bars and edge (EDGE!!!) most of the time. often the phone drops to "no service" at my work location.
I love the device, but I never, NEVER had these issues with sprint. I can't believe that I actually see the E network symbol at the top of the phone, and not at least 3G.
Could this be a radio problem? Or are the coverage maps at t-mobile.com that inaccurate?
At least for the two locations where I have less-than-ideal coverage, the T-Mobile maps hint at that.
Both on a Nokia N900 (3.5G) and my SGS4G, what I actually get is probably a notch or two down -- for example, "4G Good" means I probably get 4G outside, but more likely am getting 3.5G or 3G, especially if I'm inside.
Life in LA said:
I left sprint for the galaxy S 4g on the the day it was available, and have been very, VERY unhappy with the reception on the phone. I checked the coverage maps on t-mobile.com before I switched, and both my work and home locations are supposed to be in "maximum coverage" areas for voice AND data, but I am getting only 1 - 2 bars and edge (EDGE!!!) most of the time. often the phone drops to "no service" at my work location.
I love the device, but I never, NEVER had these issues with sprint. I can't believe that I actually see the E network symbol at the top of the phone, and not at least 3G.
Could this be a radio problem? Or are the coverage maps at t-mobile.com that inaccurate?
Click to expand...
Click to collapse
If you are getting EDGE you are in a 2G area. I have a 2G tower close enough that it would smash my motorhome if it fell over. I get between 4 to 16KB/sec transfer rate. From the research I've done, T-M is putting up new towers but they have a long way to go before the coverage is going to be available. Also I have found that when I am surfing the web, My phone misses calls. When I am talking on the phone, my computer can't surf the web very well. T-M claims they have 4G in place in major service areas but the reviews I've read they are lucky if it's 3.5G.
thanks
I am swapping the device today after work. hopefully, it resolves my issues. If not, it's back to sprint. (they called me with a "win back" pitch the other day, maybe they'll refund the ETF I paid...
Life in LA said:
If not, it's back to sprint.
Click to expand...
Click to collapse
Had to chuckle a bit with the recent announcements in the business world. Thankfully, any device we just bought will be obsolete by the time any merger goes through...
Bummer
well, it wasn't the device!
Brand new unit, and I'm sitting here at work with 1 bar and EDGE network! (despite the fact that the coverage maps show me in the maximum coverage area for voice and data!) NEVER in the 2 years I had sprint did I ever see the edge network pop up on my phone.
Back to sprint I go!
Life in LA said:
Brand new unit, and I'm sitting here at work with 1 bar and EDGE network!
Click to expand...
Click to collapse
How are you holding the device? do you have a shock-case for it?
Nearly every cell phone i have ever used suffered from the "Grip of Death" problem that was over-hyped on the iPhone. It's a normal and natural interaction that if you are holding both sides of the phone your signal will be crap.
T-Mobile just has spotty coverage in some areas. I live in a highly populated area, and I still lose 3G in certain places. I don't even get reception in my apartment, but my laptop with Verizon 3G does. I left AT&T because of a lack of Android devices, and my wife and I were sucked in by T-Mobile's free smartphone sale thing. Now AT&T has the Atrix and another cool phone and we're stuck with crappy coverage.
Thinking about importing Xperia Z5 to use on T-Mobile, however I'm not sure which model to use. Also does the Z5 support Band 12?
http://www.xperiablog.net/2015/10/07/usa-buyers-guide-sony-xperia-z5/
The Z5 supports Band 12 LTE. E6653 is the recommended model for US use.
Don't too sure. T-Mobile is asking OEMs to disable Band 12 on unbranded devices in the US because of the lack of VoLTE on non T-Mobile certified devices, because in some areas where band 12 is the only band available and you don't have VoLTE there is no fallback to 3G so you would have full signal but no calls and in emergencies in these rare cases/places it would be bad. Unless TMO certifies the device you will have issues.
I'm sure you can work around it but you won't have VoLTE, which is not too bad I guess.
abhinav.tella said:
Don't too sure. T-Mobile is asking OEMs to disable Band 12 on unbranded devices in the US because of the lack of VoLTE on non T-Mobile certified devices, because in some areas where band 12 is the only band available and you don't have VoLTE there is no fallback to 3G so you would have full signal but no calls and in emergencies in these rare cases/places it would be bad. Unless TMO certifies the device you will have issues.
I'm sure you can work around it but you won't have VoLTE, which is not too bad I guess.
Click to expand...
Click to collapse
Not likely to happen because the device isn't sold in the US (and Sony hasn't announced any plans to do so).
Sony is not going to disable bands on international devices because a US carrier asks them to.
I was only speaking of local sales in the future as I did say in the US. Having Band 12 but not being able to make calls when on that band is an issue regardless, for international models on TMO.
I'm kinda confused on this issue as well. Xperia Z5 is supposed to support VoLTE (which is the main reason certain lte band 12 phones wouldn't work on T-mobile) but as the Z5 is unlikely to come to T-mobile US, it's not likely to have undergone T-Mobile's specific certification. We'd have to check with someone who has the phone and lives in an area serviced by T-mobile US band 12 (ideally with no 2g/3g backup) and see if they can A) access data and/or B) make voice calls. The technology is there for it to be able to work, I just don't know if the real world case would match the theoretical.
shizenyasuya said:
I'm kinda confused on this issue as well. Xperia Z5 is supposed to support VoLTE (which is the main reason certain lte band 12 phones wouldn't work on T-mobile) but as the Z5 is unlikely to come to T-mobile US, it's not likely to have undergone T-Mobile's specific certification. We'd have to check with someone who has the phone and lives in an area serviced by T-mobile US band 12 (ideally with no 2g/3g backup) and see if they can A) access data and/or B) make voice calls. The technology is there for it to be able to work, I just don't know if the real world case would match the theoretical.
Click to expand...
Click to collapse
what areas are going to have no 2g AND no 3g...that seems a bit extreme. are 2g and 3g networks on the same tower?
crazeazn said:
what areas are going to have no 2g AND no 3g...that seems a bit extreme. are 2g and 3g networks on the same tower?
Click to expand...
Click to collapse
Doesn't band 12 LTE take over for previous EDGE on band 12? There are many areas (well mostly rural) where this could occur
sovanyio said:
Doesn't band 12 LTE take over for previous EDGE on band 12? There are many areas (well mostly rural) where this could occur
Click to expand...
Click to collapse
There are but there are still many many rural areas where a 2G/3G tower will have larger coverage than its LTE equivalent (I think). While I understand that the 2G is morphing over to Band 12 LTE, I don't think this includes all the 3G/HSPA/HSPA+. I'm still under the impression that you will have LTE/3G coverage somewhere....
http://www.fiercewireless.com/story/t-mobile-upgrade-2g-edge-network-lte-coverage-push/2014-03-13
I have had the Xperia Z5 (E6653) for a week and I'd like to say a little about my experience in case it may help out anyone here.
1. The phone has all the T-Mobile bands except for one in the 3G/HSPA range.
2. It DOES connect to band 12 LTE. However, when a call is coming in, it will move down to a different band to allow you to pick up the call.
3. I've noticed that when I'm playing some games (PVZ2), if a call comes in, I press 'Answer' on the pop up notification but it does nothing. This also seems to freeze the phone app for a little while.
4. There is actually a mobile network setting for "Enable VoLTE" and you can enable/disable it. However, I guess this doesn't really do anything on the T-Mobile network and it will never pick up a call while on LTE.
Other than talking about bands and calling, the phone is basically a Z3 with a fingerprint scanner and a much better camera. However, the battery doesn't last as long as the one of the Z3 and if you are gaming, it will last MUCH less than the Z3 while getting much hotter. I love not having to take a flap out to access the USB port. One interesting thing I've noticed is that with the Z3 I used to get a lot of static when I connected an AUX cable to the headphone jack and was charging at the same time, and would hear a humming noise on every touch of the screen, probably because the two ports are next to each other on the Z3. I haven't experienced that on the Z5 and suspect it's because they are on opposite ends of the phone.
GersonT1000 said:
I have had the Xperia Z5 (E6653) for a week and I'd like to say a little about my experience in case it may help out anyone here.
1. The phone has all the T-Mobile bands except for one in the 3G/HSPA range.
2. It DOES connect to band 12 LTE. However, when a call is coming in, it will move down to a different band to allow you to pick up the call.
3. I've noticed that when I'm playing some games (PVZ2), if a call comes in, I press 'Answer' on the pop up notification but it does nothing. This also seems to freeze the phone app for a little while.
4. There is actually a mobile network setting for "Enable VoLTE" and you can enable/disable it. However, I guess this doesn't really do anything on the T-Mobile network and it will never pick up a call while on LTE.
Other than talking about bands and calling, the phone is basically a Z3 with a fingerprint scanner and a much better camera. However, the battery doesn't last as long as the one of the Z3 and if you are gaming, it will last MUCH less than the Z3 while getting much hotter. I love not having to take a flap out to access the USB port. One interesting thing I've noticed is that with the Z3 I used to get a lot of static when I connected an AUX cable to the headphone jack and was charging at the same time, and would hear a humming noise on every touch of the screen, probably because the two ports are next to each other on the Z3. I haven't experienced that on the Z5 and suspect it's because they are on opposite ends of the phone.
Click to expand...
Click to collapse
Thanks for your feedback! If you don't mind sharing, what part of the US are you in covered by T-Mobile and Band 12 LTE? I'm in Chicago (no B12 for them here), but there's swaths of Michigan that T-Mo has B12 spectrum to provide coverage. If you're saying the Z5 somehow auto drops back down to non-LTE for calls, that's very interesting and encouraging since it didn't sound like other phones like Moto's were capable of that.
doclloyd said:
Thanks for your feedback! If you don't mind sharing, what part of the US are you in covered by T-Mobile and Band 12 LTE? I'm in Chicago (no B12 for them here), but there's swaths of Michigan that T-Mo has B12 spectrum to provide coverage. If you're saying the Z5 somehow auto drops back down to non-LTE for calls, that's very interesting and encouraging since it didn't sound like other phones like Moto's were capable of that.
Click to expand...
Click to collapse
I live in NYC and there's band 12 in most places now. My Z5 is usually connected to band 4 LTE and band 12 LTE now. I've noticed all kinds of bands connecting though (Edge, 3G, H, LTE). I don't know if the H is HSPA or HSPA+.
doclloyd said:
If you're saying the Z5 somehow auto drops back down to non-LTE for calls, that's very interesting and encouraging since it didn't sound like other phones like Moto's were capable of that.
Click to expand...
Click to collapse
All phones do this, unless they have VoLTE enabled. The issue was with CDMA phones, they would only have 1 LTE/3G antenna path, so it would drop down to 1X instead for casks, making no Internet while on a call.
Only time they won't is if LTE signal is availible but 3G/2G isn't obviously. This is why T-Mobile was/is limiting band 12 in phones. Their band 12 network in some places extends outside the range of their 2G network, giving no phone service even though you had 'signal' unless you have VoLTE, and the phone has to be a T-Mobile phone to be approved for VoLTE (with a few exceptions like the nexus).
Sent from my SAMSUNG-SM-G920A using Tapatalk
This was very helpful, thank you.
Sent from my SM-N920C using Tapatalk
I've got the Z5 Premium and I live in the US. Band 12 works just fine. I did some testing and I've seen 2g/3g/hspa/4g/4g lte. I have also traveled a bit for the holidays and the phone has been perfect.
GersonT1000 said:
I have had the Xperia Z5 (E6653) for a week and I'd like to say a little about my experience in case it may help out anyone here.
1. The phone has all the T-Mobile bands except for one in the 3G/HSPA range.
2. It DOES connect to band 12 LTE. However, when a call is coming in, it will move down to a different band to allow you to pick up the call.
3. I've noticed that when I'm playing some games (PVZ2), if a call comes in, I press 'Answer' on the pop up notification but it does nothing. This also seems to freeze the phone app for a little while.
4. There is actually a mobile network setting for "Enable VoLTE" and you can enable/disable it. However, I guess this doesn't really do anything on the T-Mobile network and it will never pick up a call while on LTE.
Other than talking about bands and calling, the phone is basically a Z3 with a fingerprint scanner and a much better camera. However, the battery doesn't last as long as the one of the Z3 and if you are gaming, it will last MUCH less than the Z3 while getting much hotter. I love not having to take a flap out to access the USB port. One interesting thing I've noticed is that with the Z3 I used to get a lot of static when I connected an AUX cable to the headphone jack and was charging at the same time, and would hear a humming noise on every touch of the screen, probably because the two ports are next to each other on the Z3. I haven't experienced that on the Z5 and suspect it's because they are on opposite ends of the phone.
Click to expand...
Click to collapse
Hi, your post is very informative. Thank you for sharing.
I have a question though.
I live in US (Seattle) and have just received the exact same phone (E6653).
My T-mobile connection keep dropping on my phone.
Watching youtube over mobile data has become so choppy even my crappy old LG Optimus F3Q wouldn't do that.
Is there any settings I need to deal with to get this phone to work well with T-Mobile?
Thanks.
misbehave said:
Hi, your post is very informative. Thank you for sharing.
I have a question though.
I live in US (Seattle) and have just received the exact same phone (E6653).
My T-mobile connection keep dropping on my phone.
Watching youtube over mobile data has become so choppy even my crappy old LG Optimus F3Q wouldn't do that.
Is there any settings I need to deal with to get this phone to work well with T-Mobile?
Thanks.
Click to expand...
Click to collapse
I'm not sure if there are any settings that will help you. Maybe if you go to network settings and set it to LTE preferred, or play around with the other options if you're in areas with spotty or no LTE. Besides that, maybe you could just turn on the BingeOn option on your T-Mobile account so that it streams faster (at 480 resolution).
Anyone else having an issues with downloading updates for apps over network/cellular connection?
When I do it, it is painfully slow and in a side by side comparison with my Note 10 plus it gets smoked (5G vs 4G). The Note 10+ will have already downloaded the app, installed it and opened it while the A71 5G is still at 10% downloading.
The only way I can get the download speeds to increase is to turn on the WiFi and it definitely speeds up but still not as fast as the 4G on the Note 10+.
I also tried switch my network band from 5G to 4G but still having the same issue.
Am I missing something? Is the joke on me?
**edit**
On the line with T-Mobile support and they have me testing my download/upload speed with Internet Speed Test via Google. So far my results have been pretty consistent:
0.52 Mbps download
0.52 Mbps upload
quick update:
On the phone with Tmo tech support this morning. They're telling me that ALL A71 5G phones are experiencing this. That the ball was dropped on it. They are expecting the firmware update to fix the issue. The rub is if I want to return this phone today is my last day (14 days) or I can wait to see if the firmware update works. Double sucks because I traded in my Note 8 for this because the Tmo promo. T-Mobile tech support is well aware of this issue.
Currently basebands ending in TSV are getting the firmware update. I have TEL and they did not know when that was being pushed out.
If you are wanting to run the same speed test that I was instructed to run, on your A71 5G, go here and follow the instructions:
https://support.google.com/websearc...t&visit_id=637324165013460751-1430605442&rd=1
If it is like mine, you will get vastly different results compared to Speedtest by Ookla: www.speedtest.net
Side note: While talking to Tmo tech support they're also having issues with the Note 4 losing LTE abilities, just in case you know anyone using them still.
rosedog said:
quick update:
On the phone with Tmo tech support this morning. They're telling me that ALL A71 5G phones are experiencing this. That the ball was dropped on it. They are expecting the firmware update to fix the issue. The rub is if I want to return this phone today is my last day (14 days) or I can wait to see if the firmware update works. Double sucks because I traded in my Note 8 for this because the Tmo promo. T-Mobile tech support is well aware of this issue.
Currently basebands ending in TSV are getting the firmware update. I have TEL and they did not know when that was being pushed out.
If you are wanting to run the same speed test that I was instructed to run, on your A71 5G, go here and follow the instructions:
If it is like mine, you will get vastly different results compared to Speedtest by Ookla:
Side note: While talking to Tmo tech support they're also having issues with the Note 4 losing LTE abilities, just in case you know anyone using them still.
Click to expand...
Click to collapse
Hi Rosedog,
thanks for sharing this info. I just received my tmo A71 5G yesterday and while it shows full five bar reception and 5G connections, the data does not work at all for me. Disabling the 5G connection and the phone connects to 4G just fine. Re-enabling 5G and mobile data no longer works again.
I have contacted Tmo customer service and they also had a tech try a bunch of things, update my SIM card, check the tower my phone is pinging, I even factory defaulted my phone to no avail. They have escalated this to one of their "engineers" and I should get a call back on Monday.
Unfortunately, this being a fairly new phone, not much information that I could find but there was a support thread on TMO, I can't share the URL because I don't have any posts on XDA. lol =x
but the thread is titled: Samsung A71 5G Network Issues
rosedog said:
quick update:
On the phone with Tmo tech support this morning. They're telling me that ALL A71 5G phones are experiencing this. That the ball was dropped on it. They are expecting the firmware update to fix the issue. The rub is if I want to return this phone today is my last day (14 days) or I can wait to see if the firmware update works. Double sucks because I traded in my Note 8 for this because the Tmo promo. T-Mobile tech support is well aware of this issue.
Currently basebands ending in TSV are getting the firmware update. I have TEL and they did not know when that was being pushed out.
If you are wanting to run the same speed test that I was instructed to run, on your A71 5G, go here and follow the instructions:
https://support.google.com/websearc...t&visit_id=637324165013460751-1430605442&rd=1
If it is like mine, you will get vastly different results compared to Speedtest by Ookla: www.speedtest.net
Side note: While talking to Tmo tech support they're also having issues with the Note 4 losing LTE abilities, just in case you know anyone using them still.
Click to expand...
Click to collapse
I have the TEL firmware on T-Mobile and I've been getting far better speeds than you on my A71 5G. Right now the tower I'm on is a bit congested, but I ran the speedtest you linked and it showed 5.76 Mbps download / 11.5 Mbps upload. (phone shows a 5G connection)
About a week ago, I was in Washington Square Park in NYC (also on 5G) and was stunned to get 674 Mbps down: https://imgur.com/54xDrOT
jumpah said:
Hi Rosedog,
thanks for sharing this info. I just received my tmo A71 5G yesterday and while it shows full five bar reception and 5G connections, the data does not work at all for me. Disabling the 5G connection and the phone connects to 4G just fine. Re-enabling 5G and mobile data no longer works again.
I have contacted Tmo customer service and they also had a tech try a bunch of things, update my SIM card, check the tower my phone is pinging, I even factory defaulted my phone to no avail. They have escalated this to one of their "engineers" and I should get a call back on Monday.
Unfortunately, this being a fairly new phone, not much information that I could find but there was a support thread on TMO, I can't share the URL because I don't have any posts on XDA. lol =x
but the thread is titled: Samsung A71 5G Network Issues
Click to expand...
Click to collapse
Hello Jumpah,
It sucks simply put. As I said earlier this morning T-Mobile is well aware of this. The rep told me that they cannot believe how the ball was dropped on this phone. They have been getting alot of complaints about it and I went through the same hoops except for the factory reset. We're stuck with a paper weight at the moment. It pisses me off because this was my intro to 5G before I made the jump to the Samsung Note 20 Ultra. I wanted to see the badass speeds when this opened up.
andrewNY said:
I have the TEL firmware on T-Mobile and I've been getting far better speeds than you on my A71 5G. Right now the tower I'm on is a bit congested, but I ran the speedtest you linked and it showed 5.76 Mbps download / 11.5 Mbps upload. (phone shows a 5G connection)
About a week ago, I was in Washington Square Park in NYC (also on 5G) and was stunned to get 674 Mbps down: https://imgur.com/54xDrOT
Click to expand...
Click to collapse
Yeah your download speed on your current test is slower than my Note 10+ but definitely faster than my A71 5G. I would love to get first speed though.
**edit**
@andrewNY after looking at your picture, that speed test looks like it was run using Ookla . I don't even bother looking at their speeds any longer. If I run their test I get 46.88 Mbps download right now. That is a difference of 9,015%, yours is 11,701%
Im On The latest ATG9 updated baseband so i assume i wont have this issue, my speed down seems fine my up seems a little low though but as long as my down is that fast im cool with it.
P.S.=Mine Was TEL when i got it.
SideNote =my update for ATG9 came in last night at midnight.
Mine has consistently gotten 25Mbps-30Mbps on "5G".
But I assumed TMo was pulling the same smoke and mirrors they usually do and park the 5G symbol on the display even when it isn't technically 5G.
They did the same during the transition from 3G to 4G and then from 4G to LTE.
I'll have to check it against my wife's Note 10.
On Wifi I show speeds off the scale on speedtest.net in excess of 100Mbps.
As this was one of the first 5G phones, and despite all the hype, TMo will still be rolling out 5G infrastructure for at least another 12mo, I wasn't expecting much except in major cities like NYC, LA, ATL, DAL, etc.
---------- Post added at 01:38 PM ---------- Previous post was at 01:31 PM ----------
Just verified using my wife's Note 10 that we both are getting identical speeds on multiple tests.
My A71 5G shows a "5G" connection on the display.
Her Note 10 shows 4G LTE on the display.
TMo's coverage map claims I should have 5G coverage here.
Here in SC speeds have been up to par. 2nd 5g phone. Am getting better speeds on my a71 then my v60..
rosedog said:
@andrewNY after looking at your picture, that speed test looks like it was run using Ookla . I don't even bother looking at their speeds any longer. If I run their test I get 46.88 Mbps download right now. That is a difference of 9,015%, yours is 11,701%
Click to expand...
Click to collapse
The Ookla speed test I posted was run at a different time and location to the Google speed test I quoted, so it can't really be compared there. I actually ran another Ookla test at the same time and got roughly the exact same speeds as what Google was showing me though.
BTW: I got a OTA firmware update today to the latest firmware; maybe check your device and see if T-Mobile made the update available to you, and if it helps.
Mine is T-Mobile-labeled on the box, while my service is with Sprint.
My wife has the same device.
I don't have a strong 5G signal at home, and it usually comes in
between 5Mb/s and 20Mb/s when testing with Ookla.
It fluctuates quite a lot.
The 5G indicator reliably comes and goes, with signal strength indicator
acting accordingly. Simple LTE-only signal is always high, with 5G
coming in at a lower strength while at home.
At my workplace, it's a different show entirely.
I've gotten as fast as 273 Mb/s on a strong 5G signal,
which is over 5-times the rate I pay for on a cable modem at home.
My home and workplace are less than seven miles apart.
4G LTE signals can get me as much as 25 Mb/s at home,
but it, too, fluctuates a lot. Voice calls are a colossal improvement, however,
with audio quality reported as excellent on both ends.
5G is definitely for real, while the implementation is far from being
fully deployed yet. We'll need to give it time before the newer 5G
is deployed across the current infrastructure.
andrewNY said:
The Ookla speed test I posted was run at a different time and location to the Google speed test I quoted, so it can't really be compared there. I actually ran another Ookla test at the same time and got roughly the exact same speeds as what Google was showing me though.
BTW: I got a OTA firmware update today to the latest firmware; maybe check your device and see if T-Mobile made the update available to you, and if it helps.
Click to expand...
Click to collapse
Saw your reply when you made it, just haven't had time to respond. I got the firmware update but that was not the fix, although I did get it fixed.
Last Friday being my last day to turn it in, I went to the store to turn it in. I explained everything to the associate (store manager) and while he was pulling up my account I started playing with the demo A71 (same base band) and it was getting fantastic speeds, mine was still getting 0.5 Mbps. The manager thought that it might be the sim card so he tried his in my phone and the speeds were drastically better. He got me a new sim and inserted it and the speeds were like his moments earlier. Getting the sim card exposed the real problem. It in fact was not the sim card but the service the associate had put my phone onto. Now my Note 10+ did not work
When I got the phone I had asked if there was a way I could have two phones ring at the same time when one phone number is called. I explained that I did not want to be sim swapping all the time from my daily driver (Note 10+) to my play/trial 5G phone (A71 5G). They told me digits could do that and it was only $10 a month. Sounded great to me... Technically it worked, both phones would ring, I could go to websites and it seemed to be as I was told. Unfortunately when the associate sold me the digits line he did not look at what type of account I have. I have an old account that has been grandfathered in (from 2010) and its a TAX EXCLUDED (TE) account vs. the newer kind of TAX INCLUDED (TI). Digits for a TE account gets you data and phone for $10 but NOT high speed data! That is only available for TI accounts and that cost $20/$25 a month. The only way I could get this to work was to do it the old fashion way of adding an additional line but that is $30 a month. So through ineptitude I was sold a plan that was not intended to do the things I was told it could do. We had to call into customer service (611) to see if they could do anything to help fix the issue at hand, like get me the high speed digits line. The system would not allow but what they did do was get me a new line that mimics my main line (all the bells and whistles) for $15 a month for my troubles. I took it and it works. I do not digits any longer but I did enjoy the fact that both devices could ring at the same time.
As for running the speed test, Ookla still gives me higher speeds on paper but only by 10 Mbps now.
What a stupid ordeal that took way too much time to figure out.
rosedog said:
Saw your reply when you made it, just haven't had time to respond. I got the firmware update but that was not the fix, although I did get it fixed.
Last Friday being my last day to turn it in, I went to the store to turn it in. I explained everything to the associate (store manager) and while he was pulling up my account I started playing with the demo A71 (same base band) and it was getting fantastic speeds, mine was still getting 0.5 Mbps. The manager thought that it might be the sim card so he tried his in my phone and the speeds were drastically better. He got me a new sim and inserted it and the speeds were like his moments earlier. Getting the sim card exposed the real problem. It in fact was not the sim card but the service the associate had put my phone onto. Now my Note 10+ did not work
When I got the phone I had asked if there was a way I could have two phones ring at the same time when one phone number is called. I explained that I did not want to be sim swapping all the time from my daily driver (Note 10+) to my play/trial 5G phone (A71 5G). They told me digits could do that and it was only $10 a month. Sounded great to me... Technically it worked, both phones would ring, I could go to websites and it seemed to be as I was told. Unfortunately when the associate sold me the digits line he did not look at what type of account I have. I have an old account that has been grandfathered in (from 2010) and its a TAX EXCLUDED (TE) account vs. the newer kind of TAX INCLUDED (TI). Digits for a TE account gets you data and phone for $10 but NOT high speed data! That is only available for TI accounts and that cost $20/$25 a month. The only way I could get this to work was to do it the old fashion way of adding an additional line but that is $30 a month. So through ineptitude I was sold a plan that was not intended to do the things I was told it could do. We had to call into customer service (611) to see if they could do anything to help fix the issue at hand, like get me the high speed digits line. The system would not allow but what they did do was get me a new line that mimics my main line (all the bells and whistles) for $15 a month for my troubles. I took it and it works. I do not digits any longer but I did enjoy the fact that both devices could ring at the same time.
As for running the speed test, Ookla still gives me higher speeds on paper but only by 10 Mbps now.
What a stupid ordeal that took way too much time to figure out.
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Wow, that's pretty crazy, but I'm glad you figured it out, and also that there isn't a critical issue with the A71 5G and speeds!
andrewNY said:
Wow, that's pretty crazy, but I'm glad you figured it out, and also that there isn't a critical issue with the A71 5G and speeds!
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I would say I spent 8+ hours trying to get this fixed between tech support and in store support. Nobody thought to look at the account type before hand.
So I had this issue on At&t, couldn't for the life of me figure out why my cell speeds were so bad. At&t variant defaults apn to ATT ENHANCED.
I decided to use the same Apn for my LG V40 apn: NXTGENPHONE
The speeds are night and day, and 5G still works on NXTGENPHONE
On 5g default apn 47mbps on NXTGEN 255mbps
I tested switching between apns for 4 hours (I was at the beach)
At home default 4mbps and NXTGEN 20mbps.
If your on AT&T try the NXTGENPHONE apn
I can confirm speedtest.net reached download speeds in excess of 175Mbps in Atlanta, GA on 5G with 4-bar signal. That was both indoors, and outside, repeated in multiple locations.
As before, even though TMo's coverage map claims my home is a 5G area, I only get LTE speeds of about 25Mbps there.
SkedAddled said:
Mine is T-Mobile-labeled on the box, while my service is with Sprint.
My wife has the same device.
I don't have a strong 5G signal at home, and it usually comes in
between 5Mb/s and 20Mb/s when testing with Ookla.
It fluctuates quite a lot.
The 5G indicator reliably comes and goes, with signal strength indicator
acting accordingly. Simple LTE-only signal is always high, with 5G
coming in at a lower strength while at home.
At my workplace, it's a different show entirely.
I've gotten as fast as 273 Mb/s on a strong 5G signal,
which is over 5-times the rate I pay for on a cable modem at home.
My home and workplace are less than seven miles apart.
4G LTE signals can get me as much as 25 Mb/s at home,
but it, too, fluctuates a lot. Voice calls are a colossal improvement, however,
with audio quality reported as excellent on both ends.
5G is definitely for real, while the implementation is far from being
fully deployed yet. We'll need to give it time before the newer 5G
is deployed across the current infrastructure.
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Just adding my experience so far- I've been to several places around my home where i get 5 bars of "5G". Running any speed test on 5G is usually 20 mbits/sec slower than if I configure the network to 4G. It's so consistent that I don't bother to turn on the 5G network, as it will underperform.
steven.rn said:
Just adding my experience so far- I've been to several places around my home where i get 5 bars of "5G". Running any speed test on 5G is usually 20 mbits/sec slower than if I configure the network to 4G. It's so consistent that I don't bother to turn on the 5G network, as it will underperform.
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I consistently get variable 5G results: At home, not so good. At work: VERY good.
I haven't tried setting to 4G-only yet, as VOLTE seems to be what enables 5G on my device.
Keep in mind also, that signal-strength bars are not neccessarily an indication of 4G or 5G signals.
My experience has shown that indicated signal-strength only applies to voice as on Sprint,
while 4G and 5G data throughput is typically lower-performance.
SkedAddled said:
I consistently get variable 5G results: At home, not so good. At work: VERY good.
I haven't tried setting to 4G-only yet, as VOLTE seems to be what enables 5G on my device.
Keep in mind also, that signal-strength bars are not neccessarily an indication of 4G or 5G signals.
My experience has shown that indicated signal-strength only applies to voice as on Sprint,
while 4G and 5G data throughput is typically lower-performance.
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Much appreciated comment, bud, that would explain some things.
Still, it seems odd that when I enable 5G, even if the phone is actually getting 4g, it's still slower. Dunno if that's because the phone is still looking for 5g while it's downloading a test in 4G or what.... either way, I didn't really expect 5G to amount to much in Northeast ohio yet.
Cheers!
StevenRN
steven.rn said:
Much appreciated comment, bud, that would explain some things.
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Yeah, I've found that signal-strength indicator doesn't necessarily represent data-throughout rate,
or what one might expect if it shows a 'full' signal. I've seen tests fluctuate considerably
during the test itself when stationary.
I just did an Ookla speed test from home on 5G.
It wavered from around 6 or 7Mb/s to over 52Mb/s during the short time it took,
rising and falling repeatedly. When I'm at work, the throughput just continues to climb
during the test time until it tops out at whatever it can get: no fluctuation;
it just keeps increasing. It's topped-out at various maximums, but it ALWAYS just climbs to a max.
I had some sound-quality issues on 4G, in not being able to make out clear voice before,
while this new device is excellent, on both ends of a call.
steven.rn said:
Still, it seems odd that when I enable 5G, even if the phone is actually getting 4g, it's still slower. Dunno if that's because the phone is still looking for 5g while it's downloading a test in 4G or what.... either way, I didn't really expect 5G to amount to much in Northeast ohio yet.
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Probably some bandwidth is being used, like you suspect, leeching some of it
away from your results.
My old HTC EVO 4G LTE went into a major battery drain when reliable data signals
weren't available, and I discovered that Airplane Mode would put a halt to that, lending
some credence to your suspicions. My takeaway has been that if the device is looking for a radio signal
it cannot find, it ramps-up the process, leading to processor use and battery drain, as well as
potential bandwidth usage due to signal-seeking.
As for deployment of 5G, you'd be surprised:
I live much closer to the population center of Grand Rapids, MI, than I do to my workplace
of a semi-rural community of Byron Center. The "Built-up-ness" of the immediate area
around my home has increased tremendously within the 8 or so years I've lived where I am,
while Byron Center remains much the same. Yet Byron Center has received the infrastructure
updates that my more population-centric home base has not, going back to 4G LTE.
There's just no figuring out when/why/how any given provider will roll out updates
to infrastructure, but it shows that some happen within very surprising places.
I have just got off phone with sprint. They refreshed my phone and I am getting better download speeds. They also said there upgrading my tower to 5G should be done in 5 to 7 days. Really don't know what the refreshing does.
I'm on T-Mobile and I've noticed my phone alternating between 5G and LTE at random intervals. Both 5G and LTE are at 4 bars and I'm stationary. It's not really an issue because I didn't get this phone for 5G and the connection isn't dropping when it switches. Is anyone else experiencing this?
wvufankevin1991 said:
I'm on T-Mobile and I've noticed my phone alternating between 5G and LTE at random intervals. Both 5G and LTE are at 4 bars and I'm stationary. It's not really an issue because I didn't get this phone for 5G and the connection isn't dropping when it switches. Is anyone else experiencing this?
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Actually mine has shown 5g constantly since I got it. Even though it's not using 5g. Mine is fully converted to TMobile
Mine is doing the same..... it must depend on signal strength or something. What concerns me about it is that 5g and 5g mwav is suppose to have less issues with walls, so why are the phones not staying on 5g? something is causing the 5g signal to go in and out.... I noticed less of an issue outside than inside which would be normal I guess, but should not be an issue for Tmobile's 5g service.
I live in NYC and don't have this issue with my phone. Could it be a problem with your location/city?
Have you called t-mobile about it yet?
Maybe do a speed test when it switches to see if you get lower speeds on LTE, maybe that would show if it is really actually switching or just an icon issue as both have the same amount of bars.
How are y'all determining that you are actually connected to a 5G carrier ? For AT&T, they have put the 5G icon on the man screen for awhile so I was looking at the Mobile data network setting under SIM card status but have only seen LTE. Having said that, I have done speed test where I am getting 20ms latency and 60Mbps download speeds.
Here is where the old Nokia Field Test Mode would be useful.
petraviva said:
How are y'all determining that you are actually connected to a 5G carrier ? For AT&T, they have put the 5G icon on the man screen for awhile so I was looking at the Mobile data network setting under SIM card status but have only seen LTE. Having said that, I have done speed test where I am getting 20ms latency and 60Mbps download speeds.
Here is where the old Nokia Field Test Mode would be useful.
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Because, up were you have the bars that show how strong your signal is, it actually tells me when I am on 4G, 4G LTE or 5G, and at least one Tmob, do don't need a 5G enabled SIM, it should "Just work" if you have 5G service in your area and you are within range of a 5G equipt tower..... I also checked with apps like Open Signal and others to see what towers I am connecting to, etc.
5G download and upload speeds are crappy though....lol..... Should be broadband speeds and it is no were near that...
hello ,
i have s22 ultra and I have al the time the signal is very weak !!
at home 1 and in malls it seems to be 0 and all most of the time 2 or 3 bars only
I use 4g lte network
any suggestions or mod or setting to rise it up or to know the problem !
( I try the sim with other mobile its better then the s22
Call your provider, and have them do a network refresh.. I had to do that when switching from Sprint to T-mobile on my S9+. I could not get data to save my life, and had a lot of dropped calls.. Once the refresh was done, all issue went away and have not had a single since.
move to MINT mobile
snipeerz said:
hello ,
i have s22 ultra and I have al the time the signal is very weak !!
at home 1 and in malls it seems to be 0 and all most of the time 2 or 3 bars only
I use 4g lte network
any suggestions or mod or setting to rise it up or to know the problem !
( I try the sim with other mobile its better then the s22
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do you have the exynos version because samsungs own modem is not as good as the x65 modem on snapdragon
Both WiFi and phone signals, are much weaker than my previous OP7+
my S22 Ultra has a remarkably better signal levels, cellular, wifi, gps than my previous device, a Note 10+, full bars almost at all times all over the city, even in malls or inside buildings, my devoce is snapdragon
driv5r1 said:
do you have the exynos version because samsungs own modem is not as good as the x65 modem on snapdragon
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Are there some measurements available or is it just what Qualcomm promotes?