I've been testing out the data speed connections with my Moto G on Tesco Mobile. When it is showing a HSDPA connection (H+) or UMTS (H, I think) or 3g (3G) data connection speeds are what I would expect.
But as soon as it drops to Edge (E) or GPRS (G) I get speeds so slow that practically no data is being passed - even with a full 4 bars of signal.
And I am well aware that Edge and GPRS are significantly slower than 3G and its superior data connections, but I'm talking less than 0.03Mbps speeds as measured by the Speedtest app. The speed is so slow that useful "out and about" apps like google maps refuse to recognise that there is an internet connection present.
I've raised this with the network and they say that for all of the cells that I've accessed data speeds shouldn't slow that much, and suggested it might be a faulty SIM (perhaps). But today on a different sim in another Moto G on a different network I experienced the same - Edge connection was connected, but practically non-existent.
Is this anyone else is experiencing, or am I just being really unlucky in the cells I am located in?
Thanks!
Matt
larkim said:
I've been testing out the data speed connections with my Moto G on Tesco Mobile. When it is showing a HSDPA connection (H+) or UMTS (H, I think) or 3g (3G) data connection speeds are what I would expect.
But as soon as it drops to Edge (E) or GPRS (G) I get speeds so slow that practically no data is being passed - even with a full 4 bars of signal.
And I am well aware that Edge and GPRS are significantly slower than 3G and its superior data connections, but I'm talking less than 0.03Mbps speeds as measured by the Speedtest app. The speed is so slow that useful "out and about" apps like google maps refuse to recognise that there is an internet connection present.
I've raised this with the network and they say that for all of the cells that I've accessed data speeds shouldn't slow that much, and suggested it might be a faulty SIM (perhaps). But today on a different sim in another Moto G on a different network I experienced the same - Edge connection was connected, but practically non-existent.
Is this anyone else is experiencing, or am I just being really unlucky in the cells I am located in?
Thanks!
Matt
Click to expand...
Click to collapse
Yes, slow edge nd gprs sppeds experienced by you is possibly due to ur location....coz i get a decent edge speed as well as my friends too who r also using moto g.....So nothing is wrong in the phone it just depends uoon location....
Akshay7273 said:
Yes, slow edge nd gprs sppeds experienced by you is possibly due to ur location....coz i get a decent edge speed as well as my friends too who r also using moto g.....So nothing is wrong in the phone it just depends uoon location....
Click to expand...
Click to collapse
Thanks for taking the time to reply. I don't think it is location as the problem seems to be consistent in every cell I am in. I've obtained a fresh sim from the network to see if that was the problem. Will post back with any further info!
larkim said:
Thanks for taking the time to reply. I don't think it is location as the problem seems to be consistent in every cell I am in. I've obtained a fresh sim from the network to see if that was the problem. Will post back with any further info!
Click to expand...
Click to collapse
Well....do u have any friend who is using Moto G and getting same problem at that place??And by the way, Here in india some operators give faster 3g speeds but 2g speed sucks...So just like that it could be the operator's prblm too....First confirm if any of ur friends are getting better edge or gprs speeds.....Thanx
Thread subscribed.
On my old phones I was used to only use 2G (Edge or GPRS) networks in order to get one day of battery life. On my Windows Phone 7 device with an Edge connection it would sync emails, send and receive them and I could even browse (slowly) the internet.
On this one Edge is slow as ****. Furtunately H+ isnt that heavy on its battery as in order devices but when I get to places without a 3G connection the phone gets pretty much unusable, its a shame...
rmrbpt said:
Thread subscribed.
On my old phones I was used to only use 2G (Edge or GPRS) networks in order to get one day of battery life. On my Windows Phone 7 device with an Edge connection it would sync emails, send and receive them and I could even browse (slowly) the internet.
On this one Edge is slow as ****. Furtunately H+ isnt that heavy on its battery as in order devices but when I get to places without a 3G connection the phone gets pretty much unusable, its a shame...
Click to expand...
Click to collapse
Interesting. For the full story:-
I have a Moto G with Virgin (MVNO in the UK using the EE network), and have had for about 5 months. Love it. Never had an issue with data speed on any of the "flavours" (obviously GPRS and Edge are slower, but useable as you say). I've just persuaded my wife to take a Moto G too, but she is on the TescoMobile network (MVNO in the UK using the O2 network). I obviously don't expect our experience with data speed to be identical, but she has only had the phone for a week or so and she reported to me last week that it seemed that data was turned off so she couldn't use maps when she was driving to get some travel time updates. When I looked at the phone at home, it was all fine - and at home both of us get H+ signals throughout most of the house (when wifi turned off). On playing a little more, I noticed that in one room of the house the signal dropped consistently to Edge, and when testing data speed there I noticed the slow (unusable) speed. I swapped the sim into my phone (which was a sim free purchase, so unlocked) and got the same issue. I've then subsequently tested data speeds when we've been out and about in different cell locations, and consistently when she is on Edge or GPRS the data drops off a cliff. HSDPA is always fine.
Then yesterday I was out and about just with my own phone in an Edge area, and I also got the same experience - unusable Edge data speeds (bear in mind this is now on my network, Virgin). Now, I've only had this once, but I am wondering if the 4.4.4 update has slowed Edge / GPRS performance, as the common factor across both my phone and my wife's is that they have only just been updated to 4.4.4
If no-one else here is experiencing the same, then clearly it is just local signal issues, but it does seem peculiar that both phones, on different networks and in different physical locations (up to 30 miles away) appear to be experiencing something similar.
Both phones are on 210.12.40.falcon_umts / 4.4.4
I've just found something to try. Won't be for everyone, but using the "hidden" phone menu via *#*#4636#*#* > phone information and setting preferred network type to "WCDMA only" I can at least force the phone to ONLY use a 3G connection. Whether that will leave me with no signal in areas where I'd like to have a signal I'll wait and see, but I could at least switch manually back to 2G if I found myself down a dark country lane with no 3G signal. Perhaps an option only for the tech-enthusiast, wouldn't want my wife to be relying on this if her car broke down in the wrong end of town!!
It may be a work around, but I can't possibly rely on that since being unreachable isn't acceptable for me.
Let me add that I experience these "issue" since I can remember, so definitely 4.4.4 wasn't the culprit...
rmrbpt said:
It may be a work around, but I can't possibly rely on that since being unreachable isn't acceptable for me.
Let me add that I experience these "issue" since I can remember, so definitely 4.4.4 wasn't the culprit...
Click to expand...
Click to collapse
There is an option "WCDMA preferred" which may (I know nothing about this!) set a preference for a stronger reliance on 3G services rather than 2G. It's very easy to set up and switch, worth a little experiment if you get into an area where you are suffering with a slow 2G service.
Changed it right now.
If I feel any difference I will leave the proper feedback.
Thanks
Have anyone experienced data connection issues on the AT&T variant, some of my apps like Craigslist won't open, but it will on other devices?
same
alhadee12 said:
Have anyone experienced data connection issues on the AT&T variant, some of my apps like Craigslist won't open, but it will on other devices?
Click to expand...
Click to collapse
Yes. I am having issues on my Sprint Note EDGE. The signal goes up and down and the data is very spotty only giving me any data about 20% of the time. I am waiting on my replacement but I doubt the phone is faulty.
Sortilege said:
Yes. I am having issues on my Sprint Note EDGE. The signal goes up and down and the data is very spotty only giving me any data about 20% of the time. I am waiting on my replacement but I doubt the phone is faulty.
Click to expand...
Click to collapse
My issue is now turning out to be one app, which is Craigslist. I can't connect via AT&T data, but I was able to use a Verizon Hotspot to connect.
I have noticed data & wifi connection dropping frequently. I have been blaming my mobile operator and internet service provider until I saw this thread.
On my T-mobile Edge i was getting Wifi drop outs every minute or so.
I am getting a replacement tomorrow and I will report back.
here is what my battery stats looked like
https://dl.dropboxusercontent.com/u/28335306/tempFileForShare_2014-11-21-08-19-24.jpg
Firmware.....
Its a Firmware issue
Guys I am almost positive this issue is due to a glitch in Samsungs firmware. I tested the data and was able to download over 1 megabyte per second with only one bar on 4g Spark LTE.
According to the tech support person I talked to that would not be possible on only 1 bar. (btw I stopped the test after hitting 1 Megabyte per second for those that need help converting that equals 8mbps). I was in a saturated 4g Spark network with 5 towers within spitting distance from my location and it still only showed 1 bar. I'm thinking either how the tower reads the signal strength or a bad code line shows no more then 1 bar no matter what.
Now for those having dropped data. Check the Sprint {if you are on Sprint or your providers site for a similar coverage map) site to see the saturation for 4g Spark service, the phones are now setup to LOCK on and HOLD onto the FASTEST tower, which according to the tech who also filled me in on the way the new antennas work, can lead to what seems to be dropped service. She would recommend for individuals having this issue if Spark service is not fully activated in your area to switch over to CDMA only under settings to fix the LTE data dropping issue. BTW the Spark LTE service is apparently different then the old LTE service so those versions do not appear to work interchangeably (according to the Sprint service map). I'm assuming this new triband lte is new for all the carriers but maybe not...
I also noticed someone else got the new version of the firmware, which I also have and that did NOT fix anything for me. If anyone is struggling with this issue I would wait until the firmware is updated again. WHICH I hope by that point we can get flashable firmware for those of us that are rooted...???
Now for a VERY Important Fact: there will now be no way to use data while on a phone call. These phones are a single antenna model. You can either be on the phone or data... UNLESS you are making a WiFi call. That is why this is now a option. It will keep the antenna set to the data side of things and make it possible to use data for the internet at the same time.
I hope this helps.
Adan
alhadee12 said:
Have anyone experienced data connection issues on the AT&T variant, some of my apps like Craigslist won't open, but it will on other devices?
Click to expand...
Click to collapse
http://blog.craigslist.org/2014/11/24/craigslist-dns-outage/
Thank you for the info. I agree it has to be a firmware issue. I am getting a replacement handset tomorrow to verify that but I can see all these hansets being bad. I am in areas all day long with strong lte/spark/and 3g but my data connection constantly drops. I do also see the cellular signal shooting up and down but have no issues with my call quality at least. Have to reboot...toggle airplane mode....or shut data off and on just to get a little bit of 3g service for a second or two. I really hope the firmware update comes soon. I also went under networks in setting and set it to CDMA only and it as at least seeming to give me a steady 3g connection for now...will reply if that changes
signal
I had the note 4 for 3 weeks before giving it to my wife and getting the edge....the note 4 in all my normal travel was perfect....now with the edge i have horrible data so its something i hope they update quickly
I don't rely on the stock signal bars, they are not really reliable in my opinion. Instead if you install SignalCheck Lte or SignalCheck Pro (for those that are rooted) from the play store. It accurately shows the true signal strength of your connection.
I like the Pro version since it allows to reset the connection quickly if need be.
TS
Hi guys recently I bought an unlocked g955u1 from best buy and am on Verizon. I've noticed that my cell signal has been reading a bit off despite doing the Verizon software update. My phone is almost always stuck on 3 bars lte according to lte discovery and the range of dBm will average -100 to as low as -108 which realistically should be 1-2 bars not 3. In the past the only time I've really saw inaccurate readings like this is when I've been on gsm carriers. It's not as much as a problem as more of an annoyance as everything works fine. My question is anybody know why it's reading so inaccurate?
The bars are more or less just approximate visualizations of the network strength anyway. It varies from carrier to carrier, as well as phone manufacturer. You're better off sticking with the dB display if you want a truly accurate reading. Imho.
I have a T-Mobile variant and have noticed the my DL and UL speeds are a lot faster than any of the phone I've had in the past. We live out from town and even on the Nexus 6 it shows 3 bars and on the S8+ I get all the bars and the DL speed on the other phones at my house are around 5Mbps and on the S8+ I get 17-20Mbps at the house now. In town it has gone up from 40Mbps to 55Mbps.
My ATT S8+ reception
While I agree that the dBm is what you should be looking at, I have noticed some funky things going on with my ATT S8+ in terms of reception. Using the same SIM card, placing the phone in the exact same place, my S6 Active has a signal strength of -124 dBm /asu 16/"In service" on LTE. The S8+ gets a signal strength of -113 dBm/asu of 0/"Out of service." To me this seems like the S8+ is actually getting better reception than the 6S Active but the phone is out of service. I also tried this same test in another location using a different cell tower. Same results, the S8+ gets better reception...but the phone does not perform as well. In location number 2 I have also notice the S8+ fish for better signal and switch from LTE to HSPA where the signal strength is -99 dBm but the asu is only 7.
Since I live in a area with weak cell coverage the S8+ is driving me nuts...I contacted ATT about it last night, will see what happens.
Also somewhat related:
I'm using a US Unlocked on T-Mobile, and I've noticed my signal dropping out in areas where I previously had great signal on my Pixel XL. My buddy (also on T-Mo) just got an LG G6 and had full signal when mine dropped out.
Anyone else notice a weak signal? If I flash the T-Mo firmware, will that improve my signal? Did I get a bad unit? I hope not as everything else is perfect, screen included.
i notice (with TMobile) that if i am in 4g lte, then move to area with only edge for a few mins, then back to the 4g lte area...my phone doesn't connect back to the best signal
only a reboot let's me reconnect to 4g lte
Anyone else having an issues with downloading updates for apps over network/cellular connection?
When I do it, it is painfully slow and in a side by side comparison with my Note 10 plus it gets smoked (5G vs 4G). The Note 10+ will have already downloaded the app, installed it and opened it while the A71 5G is still at 10% downloading.
The only way I can get the download speeds to increase is to turn on the WiFi and it definitely speeds up but still not as fast as the 4G on the Note 10+.
I also tried switch my network band from 5G to 4G but still having the same issue.
Am I missing something? Is the joke on me?
**edit**
On the line with T-Mobile support and they have me testing my download/upload speed with Internet Speed Test via Google. So far my results have been pretty consistent:
0.52 Mbps download
0.52 Mbps upload
quick update:
On the phone with Tmo tech support this morning. They're telling me that ALL A71 5G phones are experiencing this. That the ball was dropped on it. They are expecting the firmware update to fix the issue. The rub is if I want to return this phone today is my last day (14 days) or I can wait to see if the firmware update works. Double sucks because I traded in my Note 8 for this because the Tmo promo. T-Mobile tech support is well aware of this issue.
Currently basebands ending in TSV are getting the firmware update. I have TEL and they did not know when that was being pushed out.
If you are wanting to run the same speed test that I was instructed to run, on your A71 5G, go here and follow the instructions:
https://support.google.com/websearc...t&visit_id=637324165013460751-1430605442&rd=1
If it is like mine, you will get vastly different results compared to Speedtest by Ookla: www.speedtest.net
Side note: While talking to Tmo tech support they're also having issues with the Note 4 losing LTE abilities, just in case you know anyone using them still.
rosedog said:
quick update:
On the phone with Tmo tech support this morning. They're telling me that ALL A71 5G phones are experiencing this. That the ball was dropped on it. They are expecting the firmware update to fix the issue. The rub is if I want to return this phone today is my last day (14 days) or I can wait to see if the firmware update works. Double sucks because I traded in my Note 8 for this because the Tmo promo. T-Mobile tech support is well aware of this issue.
Currently basebands ending in TSV are getting the firmware update. I have TEL and they did not know when that was being pushed out.
If you are wanting to run the same speed test that I was instructed to run, on your A71 5G, go here and follow the instructions:
If it is like mine, you will get vastly different results compared to Speedtest by Ookla:
Side note: While talking to Tmo tech support they're also having issues with the Note 4 losing LTE abilities, just in case you know anyone using them still.
Click to expand...
Click to collapse
Hi Rosedog,
thanks for sharing this info. I just received my tmo A71 5G yesterday and while it shows full five bar reception and 5G connections, the data does not work at all for me. Disabling the 5G connection and the phone connects to 4G just fine. Re-enabling 5G and mobile data no longer works again.
I have contacted Tmo customer service and they also had a tech try a bunch of things, update my SIM card, check the tower my phone is pinging, I even factory defaulted my phone to no avail. They have escalated this to one of their "engineers" and I should get a call back on Monday.
Unfortunately, this being a fairly new phone, not much information that I could find but there was a support thread on TMO, I can't share the URL because I don't have any posts on XDA. lol =x
but the thread is titled: Samsung A71 5G Network Issues
rosedog said:
quick update:
On the phone with Tmo tech support this morning. They're telling me that ALL A71 5G phones are experiencing this. That the ball was dropped on it. They are expecting the firmware update to fix the issue. The rub is if I want to return this phone today is my last day (14 days) or I can wait to see if the firmware update works. Double sucks because I traded in my Note 8 for this because the Tmo promo. T-Mobile tech support is well aware of this issue.
Currently basebands ending in TSV are getting the firmware update. I have TEL and they did not know when that was being pushed out.
If you are wanting to run the same speed test that I was instructed to run, on your A71 5G, go here and follow the instructions:
https://support.google.com/websearc...t&visit_id=637324165013460751-1430605442&rd=1
If it is like mine, you will get vastly different results compared to Speedtest by Ookla: www.speedtest.net
Side note: While talking to Tmo tech support they're also having issues with the Note 4 losing LTE abilities, just in case you know anyone using them still.
Click to expand...
Click to collapse
I have the TEL firmware on T-Mobile and I've been getting far better speeds than you on my A71 5G. Right now the tower I'm on is a bit congested, but I ran the speedtest you linked and it showed 5.76 Mbps download / 11.5 Mbps upload. (phone shows a 5G connection)
About a week ago, I was in Washington Square Park in NYC (also on 5G) and was stunned to get 674 Mbps down: https://imgur.com/54xDrOT
jumpah said:
Hi Rosedog,
thanks for sharing this info. I just received my tmo A71 5G yesterday and while it shows full five bar reception and 5G connections, the data does not work at all for me. Disabling the 5G connection and the phone connects to 4G just fine. Re-enabling 5G and mobile data no longer works again.
I have contacted Tmo customer service and they also had a tech try a bunch of things, update my SIM card, check the tower my phone is pinging, I even factory defaulted my phone to no avail. They have escalated this to one of their "engineers" and I should get a call back on Monday.
Unfortunately, this being a fairly new phone, not much information that I could find but there was a support thread on TMO, I can't share the URL because I don't have any posts on XDA. lol =x
but the thread is titled: Samsung A71 5G Network Issues
Click to expand...
Click to collapse
Hello Jumpah,
It sucks simply put. As I said earlier this morning T-Mobile is well aware of this. The rep told me that they cannot believe how the ball was dropped on this phone. They have been getting alot of complaints about it and I went through the same hoops except for the factory reset. We're stuck with a paper weight at the moment. It pisses me off because this was my intro to 5G before I made the jump to the Samsung Note 20 Ultra. I wanted to see the badass speeds when this opened up.
andrewNY said:
I have the TEL firmware on T-Mobile and I've been getting far better speeds than you on my A71 5G. Right now the tower I'm on is a bit congested, but I ran the speedtest you linked and it showed 5.76 Mbps download / 11.5 Mbps upload. (phone shows a 5G connection)
About a week ago, I was in Washington Square Park in NYC (also on 5G) and was stunned to get 674 Mbps down: https://imgur.com/54xDrOT
Click to expand...
Click to collapse
Yeah your download speed on your current test is slower than my Note 10+ but definitely faster than my A71 5G. I would love to get first speed though.
**edit**
@andrewNY after looking at your picture, that speed test looks like it was run using Ookla . I don't even bother looking at their speeds any longer. If I run their test I get 46.88 Mbps download right now. That is a difference of 9,015%, yours is 11,701%
Im On The latest ATG9 updated baseband so i assume i wont have this issue, my speed down seems fine my up seems a little low though but as long as my down is that fast im cool with it.
P.S.=Mine Was TEL when i got it.
SideNote =my update for ATG9 came in last night at midnight.
Mine has consistently gotten 25Mbps-30Mbps on "5G".
But I assumed TMo was pulling the same smoke and mirrors they usually do and park the 5G symbol on the display even when it isn't technically 5G.
They did the same during the transition from 3G to 4G and then from 4G to LTE.
I'll have to check it against my wife's Note 10.
On Wifi I show speeds off the scale on speedtest.net in excess of 100Mbps.
As this was one of the first 5G phones, and despite all the hype, TMo will still be rolling out 5G infrastructure for at least another 12mo, I wasn't expecting much except in major cities like NYC, LA, ATL, DAL, etc.
---------- Post added at 01:38 PM ---------- Previous post was at 01:31 PM ----------
Just verified using my wife's Note 10 that we both are getting identical speeds on multiple tests.
My A71 5G shows a "5G" connection on the display.
Her Note 10 shows 4G LTE on the display.
TMo's coverage map claims I should have 5G coverage here.
Here in SC speeds have been up to par. 2nd 5g phone. Am getting better speeds on my a71 then my v60..
rosedog said:
@andrewNY after looking at your picture, that speed test looks like it was run using Ookla . I don't even bother looking at their speeds any longer. If I run their test I get 46.88 Mbps download right now. That is a difference of 9,015%, yours is 11,701%
Click to expand...
Click to collapse
The Ookla speed test I posted was run at a different time and location to the Google speed test I quoted, so it can't really be compared there. I actually ran another Ookla test at the same time and got roughly the exact same speeds as what Google was showing me though.
BTW: I got a OTA firmware update today to the latest firmware; maybe check your device and see if T-Mobile made the update available to you, and if it helps.
Mine is T-Mobile-labeled on the box, while my service is with Sprint.
My wife has the same device.
I don't have a strong 5G signal at home, and it usually comes in
between 5Mb/s and 20Mb/s when testing with Ookla.
It fluctuates quite a lot.
The 5G indicator reliably comes and goes, with signal strength indicator
acting accordingly. Simple LTE-only signal is always high, with 5G
coming in at a lower strength while at home.
At my workplace, it's a different show entirely.
I've gotten as fast as 273 Mb/s on a strong 5G signal,
which is over 5-times the rate I pay for on a cable modem at home.
My home and workplace are less than seven miles apart.
4G LTE signals can get me as much as 25 Mb/s at home,
but it, too, fluctuates a lot. Voice calls are a colossal improvement, however,
with audio quality reported as excellent on both ends.
5G is definitely for real, while the implementation is far from being
fully deployed yet. We'll need to give it time before the newer 5G
is deployed across the current infrastructure.
andrewNY said:
The Ookla speed test I posted was run at a different time and location to the Google speed test I quoted, so it can't really be compared there. I actually ran another Ookla test at the same time and got roughly the exact same speeds as what Google was showing me though.
BTW: I got a OTA firmware update today to the latest firmware; maybe check your device and see if T-Mobile made the update available to you, and if it helps.
Click to expand...
Click to collapse
Saw your reply when you made it, just haven't had time to respond. I got the firmware update but that was not the fix, although I did get it fixed.
Last Friday being my last day to turn it in, I went to the store to turn it in. I explained everything to the associate (store manager) and while he was pulling up my account I started playing with the demo A71 (same base band) and it was getting fantastic speeds, mine was still getting 0.5 Mbps. The manager thought that it might be the sim card so he tried his in my phone and the speeds were drastically better. He got me a new sim and inserted it and the speeds were like his moments earlier. Getting the sim card exposed the real problem. It in fact was not the sim card but the service the associate had put my phone onto. Now my Note 10+ did not work
When I got the phone I had asked if there was a way I could have two phones ring at the same time when one phone number is called. I explained that I did not want to be sim swapping all the time from my daily driver (Note 10+) to my play/trial 5G phone (A71 5G). They told me digits could do that and it was only $10 a month. Sounded great to me... Technically it worked, both phones would ring, I could go to websites and it seemed to be as I was told. Unfortunately when the associate sold me the digits line he did not look at what type of account I have. I have an old account that has been grandfathered in (from 2010) and its a TAX EXCLUDED (TE) account vs. the newer kind of TAX INCLUDED (TI). Digits for a TE account gets you data and phone for $10 but NOT high speed data! That is only available for TI accounts and that cost $20/$25 a month. The only way I could get this to work was to do it the old fashion way of adding an additional line but that is $30 a month. So through ineptitude I was sold a plan that was not intended to do the things I was told it could do. We had to call into customer service (611) to see if they could do anything to help fix the issue at hand, like get me the high speed digits line. The system would not allow but what they did do was get me a new line that mimics my main line (all the bells and whistles) for $15 a month for my troubles. I took it and it works. I do not digits any longer but I did enjoy the fact that both devices could ring at the same time.
As for running the speed test, Ookla still gives me higher speeds on paper but only by 10 Mbps now.
What a stupid ordeal that took way too much time to figure out.
rosedog said:
Saw your reply when you made it, just haven't had time to respond. I got the firmware update but that was not the fix, although I did get it fixed.
Last Friday being my last day to turn it in, I went to the store to turn it in. I explained everything to the associate (store manager) and while he was pulling up my account I started playing with the demo A71 (same base band) and it was getting fantastic speeds, mine was still getting 0.5 Mbps. The manager thought that it might be the sim card so he tried his in my phone and the speeds were drastically better. He got me a new sim and inserted it and the speeds were like his moments earlier. Getting the sim card exposed the real problem. It in fact was not the sim card but the service the associate had put my phone onto. Now my Note 10+ did not work
When I got the phone I had asked if there was a way I could have two phones ring at the same time when one phone number is called. I explained that I did not want to be sim swapping all the time from my daily driver (Note 10+) to my play/trial 5G phone (A71 5G). They told me digits could do that and it was only $10 a month. Sounded great to me... Technically it worked, both phones would ring, I could go to websites and it seemed to be as I was told. Unfortunately when the associate sold me the digits line he did not look at what type of account I have. I have an old account that has been grandfathered in (from 2010) and its a TAX EXCLUDED (TE) account vs. the newer kind of TAX INCLUDED (TI). Digits for a TE account gets you data and phone for $10 but NOT high speed data! That is only available for TI accounts and that cost $20/$25 a month. The only way I could get this to work was to do it the old fashion way of adding an additional line but that is $30 a month. So through ineptitude I was sold a plan that was not intended to do the things I was told it could do. We had to call into customer service (611) to see if they could do anything to help fix the issue at hand, like get me the high speed digits line. The system would not allow but what they did do was get me a new line that mimics my main line (all the bells and whistles) for $15 a month for my troubles. I took it and it works. I do not digits any longer but I did enjoy the fact that both devices could ring at the same time.
As for running the speed test, Ookla still gives me higher speeds on paper but only by 10 Mbps now.
What a stupid ordeal that took way too much time to figure out.
Click to expand...
Click to collapse
Wow, that's pretty crazy, but I'm glad you figured it out, and also that there isn't a critical issue with the A71 5G and speeds!
andrewNY said:
Wow, that's pretty crazy, but I'm glad you figured it out, and also that there isn't a critical issue with the A71 5G and speeds!
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I would say I spent 8+ hours trying to get this fixed between tech support and in store support. Nobody thought to look at the account type before hand.
So I had this issue on At&t, couldn't for the life of me figure out why my cell speeds were so bad. At&t variant defaults apn to ATT ENHANCED.
I decided to use the same Apn for my LG V40 apn: NXTGENPHONE
The speeds are night and day, and 5G still works on NXTGENPHONE
On 5g default apn 47mbps on NXTGEN 255mbps
I tested switching between apns for 4 hours (I was at the beach)
At home default 4mbps and NXTGEN 20mbps.
If your on AT&T try the NXTGENPHONE apn
I can confirm speedtest.net reached download speeds in excess of 175Mbps in Atlanta, GA on 5G with 4-bar signal. That was both indoors, and outside, repeated in multiple locations.
As before, even though TMo's coverage map claims my home is a 5G area, I only get LTE speeds of about 25Mbps there.
SkedAddled said:
Mine is T-Mobile-labeled on the box, while my service is with Sprint.
My wife has the same device.
I don't have a strong 5G signal at home, and it usually comes in
between 5Mb/s and 20Mb/s when testing with Ookla.
It fluctuates quite a lot.
The 5G indicator reliably comes and goes, with signal strength indicator
acting accordingly. Simple LTE-only signal is always high, with 5G
coming in at a lower strength while at home.
At my workplace, it's a different show entirely.
I've gotten as fast as 273 Mb/s on a strong 5G signal,
which is over 5-times the rate I pay for on a cable modem at home.
My home and workplace are less than seven miles apart.
4G LTE signals can get me as much as 25 Mb/s at home,
but it, too, fluctuates a lot. Voice calls are a colossal improvement, however,
with audio quality reported as excellent on both ends.
5G is definitely for real, while the implementation is far from being
fully deployed yet. We'll need to give it time before the newer 5G
is deployed across the current infrastructure.
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Just adding my experience so far- I've been to several places around my home where i get 5 bars of "5G". Running any speed test on 5G is usually 20 mbits/sec slower than if I configure the network to 4G. It's so consistent that I don't bother to turn on the 5G network, as it will underperform.
steven.rn said:
Just adding my experience so far- I've been to several places around my home where i get 5 bars of "5G". Running any speed test on 5G is usually 20 mbits/sec slower than if I configure the network to 4G. It's so consistent that I don't bother to turn on the 5G network, as it will underperform.
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I consistently get variable 5G results: At home, not so good. At work: VERY good.
I haven't tried setting to 4G-only yet, as VOLTE seems to be what enables 5G on my device.
Keep in mind also, that signal-strength bars are not neccessarily an indication of 4G or 5G signals.
My experience has shown that indicated signal-strength only applies to voice as on Sprint,
while 4G and 5G data throughput is typically lower-performance.
SkedAddled said:
I consistently get variable 5G results: At home, not so good. At work: VERY good.
I haven't tried setting to 4G-only yet, as VOLTE seems to be what enables 5G on my device.
Keep in mind also, that signal-strength bars are not neccessarily an indication of 4G or 5G signals.
My experience has shown that indicated signal-strength only applies to voice as on Sprint,
while 4G and 5G data throughput is typically lower-performance.
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Much appreciated comment, bud, that would explain some things.
Still, it seems odd that when I enable 5G, even if the phone is actually getting 4g, it's still slower. Dunno if that's because the phone is still looking for 5g while it's downloading a test in 4G or what.... either way, I didn't really expect 5G to amount to much in Northeast ohio yet.
Cheers!
StevenRN
steven.rn said:
Much appreciated comment, bud, that would explain some things.
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Click to collapse
Yeah, I've found that signal-strength indicator doesn't necessarily represent data-throughout rate,
or what one might expect if it shows a 'full' signal. I've seen tests fluctuate considerably
during the test itself when stationary.
I just did an Ookla speed test from home on 5G.
It wavered from around 6 or 7Mb/s to over 52Mb/s during the short time it took,
rising and falling repeatedly. When I'm at work, the throughput just continues to climb
during the test time until it tops out at whatever it can get: no fluctuation;
it just keeps increasing. It's topped-out at various maximums, but it ALWAYS just climbs to a max.
I had some sound-quality issues on 4G, in not being able to make out clear voice before,
while this new device is excellent, on both ends of a call.
steven.rn said:
Still, it seems odd that when I enable 5G, even if the phone is actually getting 4g, it's still slower. Dunno if that's because the phone is still looking for 5g while it's downloading a test in 4G or what.... either way, I didn't really expect 5G to amount to much in Northeast ohio yet.
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Probably some bandwidth is being used, like you suspect, leeching some of it
away from your results.
My old HTC EVO 4G LTE went into a major battery drain when reliable data signals
weren't available, and I discovered that Airplane Mode would put a halt to that, lending
some credence to your suspicions. My takeaway has been that if the device is looking for a radio signal
it cannot find, it ramps-up the process, leading to processor use and battery drain, as well as
potential bandwidth usage due to signal-seeking.
As for deployment of 5G, you'd be surprised:
I live much closer to the population center of Grand Rapids, MI, than I do to my workplace
of a semi-rural community of Byron Center. The "Built-up-ness" of the immediate area
around my home has increased tremendously within the 8 or so years I've lived where I am,
while Byron Center remains much the same. Yet Byron Center has received the infrastructure
updates that my more population-centric home base has not, going back to 4G LTE.
There's just no figuring out when/why/how any given provider will roll out updates
to infrastructure, but it shows that some happen within very surprising places.
I have just got off phone with sprint. They refreshed my phone and I am getting better download speeds. They also said there upgrading my tower to 5G should be done in 5 to 7 days. Really don't know what the refreshing does.
How is your cellular network connection? I have noticed i miss connection some times.
Mine has been fine, same as my previous Pixel 5
johnny8910 said:
Mine has been fine, same as my previous Pixel 5
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Do you live in a larger City? No problems with my op6 here i live, somewhat spread 4g.
Concerned if i need to deliver it in, or if it can be fixed with an sw update.
No. I live on the edge of a large town.
My S21 on T-Mobile has been a damned disaster. Can't hold a 5G signal to save its life, and I have 4 other 5G phones next to it locked onto 5G, getting 4x faster speed tests. I'm hoping the Flip performs better.
I believe the S21 has the same modem as the Flip 3.
ken1337 said:
How is your cellular network connection? I have noticed i miss connection some times.
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Me too!!! I'm finding that I have no connection or I am roaming in places that I had coverage on my S9. My wife's iPhone SE was staying on Spectrum while I was roaming. Thinking about sending it back.
Yes i am going to deliver it in, cant check bank app when in stores. Only have edge coverage where i usually have 4g.