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Phone turns itself off

For the past week or so, I've had the strangest issue. My phone turns itself off. I'll have the phone next to me and use it for a minute, put it down, then go to look at it again and its off. Have to press the reset button to get it back on.
Now, normally I'd assume something is wrong with the phone, but this makes me wonder. It turns off everyday when I am driving to/from work, in the same general area (between 2 roads about 1-2 miles apart). It's not just me experiencing this - my fiance does to. We both have the Fuze as well. When we went out last night, they both turned off on the way out, and again on the way back.
I'm wondering if it is a tower issue, or if it could be an issue with the phone (they are around the same age). I'm running a 6.5 rom on mine, while he is running a 6.1 rom, which he worked on himself.
Has anyone else experienced anything like this? I'm trying to figure out what causes it, and if it is outside the phone, if there is something to do. We are both on AT&T as well.. It's really driving me nuts.

I suspect extraterrestrial interference.
Seriously though, the fact that it happens to both phones does not make sense.
I have never heard of towers having the ability to do anything other than sending signals.
Unless you have installed a remote controll program such as Sprite Terminator that is not functioning correctly, this is certainly an anomaly.

Nope, no remote control programs.
Everyone around the office is joking about extraterrestrial interference. I have never heard of towers causing issues like that.
I must say, it's kinda freaky. I only really started to pay attention as I'm reaching my 1 year with the phone soon, and if there is an issue, I want to get it fixed.

The only thing which comes to mind is worrying close to the little green men screwing you about!
It would appear from your message that the phones only, and always, turn off when in the same location (or moving through that location atleast).
Assuming this is correct, then i would hazard a guess that there is some kind of EM interference in that area which is causing the phone to power off.
As to what that is... unless you are passing close by a military radar i cant think what would be causing such interference (airport surveillance radar shouldnt do it, nor will an aircraft weather radar unless its very old, and you're way too close to it [if so, i hope you dont want kids!], also a microwave transmitter shouldnt do it [again unless you're very close] and they are strictly LOS so should be positioned well above you).
Finally, all i can think of is a below ground electricity cable, but again - if you are getting enough EM radiation from that, your phone turning off is gonna be the least of your troubles.
If you figure it out pls let us know - i'm intrigued!

Wanted to post an update on this.
The past few days, nothing has happened. Guessing whatever was causing it is now fixed (or gone). Oddly enough, I walked to the printer and came back to my desk and my phone had decided to restart itself today.
I think my phone is possessed now..
Thanks for the ideas - I'm assuming it was something interfering, but have no idea what. Northern Virginia is a military area, so maybe that is to blame..

Desire S "Grip of Death"

I've got a brand new Desire S and I love it. Fast, smooth, responsive. Battery life (OK, over my total 2 days of ownership only!) has been brilliant - 9% drop overnight for example.
I'm about to return it.
Why? Because of one thing that makes it almost unusable.
I am, of course, referring to the "Grip of Death" - as per the iPhone 4.
There are a few oblique references to this on the net, but I can't find any detailed posts.
Some mention has been made about this only being a WiFi issue, and it is true that WiFi is badly affected. However I also see 3G signal drops when I hold the phone in portrait mode with my hand wrapping around the base (as most people would in normal "phone" use) - which is, of course, where the antenna is (incorporated into the battery cover)
The WiFi drops on mine are tragic - I can be 3 metres from an access point and if you hold the phone incorrectly (!) the WiFi signal drops out completely and you are on 3G data. Even if directly under the AP you can easily get the signal indicator to drop from full to under 50%.
However the 3G drops are also bad. In my flat, which has a good signal, I can get to one or zero bars of 3G signal just by picking up the phone.
So I have a phone that is unreliable in picking up calls, switches to 3G data when there is a perfectly good AP just nearby, and is basically, generally unreliable.
It's a shame because, apart from this, it's a brilliant little device.
Am I the only one affected this badly? Maybe I have a poor example?
I have a case arriving today to see if it will help. Otherwise it's back to the shop!

hmm..you are the first person to report a drop in 3g signal
can any one else confirm this?
or is it just that the OP got a defective unit?
(i am unable to test as i still dont have my device yet )

I'm wondering if only certain phones are affected. Engadget doesn't mention it and this review specifically says it isn't a problem. It is a mixed bag of responses from posters here. Is it possible that Techradar got an early review model and the problem has since been fixed? You think HTC would comment one way or another since this could affect sales.

Just tried it on my DS, but the death grip does not influence my 3G signal.
With wifi on, I manage to lose only a little bit of signal while holding it in such an unnatural way that it will never occur using it normally.

TheUndutchable said:
Just tried it on my DS, but the death grip does not influence my 3G signal.
With wifi on, I manage to lose only a little bit of signal while holding it in such an unnatural way that it will never occur using it normally.
Click to expand...
Click to collapse
can you try covering the back of your device as much as you can with your hands & test the wifi & 3g signal?
it would be very helpful for us

Covered the back as much as I could, no problems with 3G, Wifi drops to zero...

TheUndutchable said:
Covered the back as much as I could, no problems with 3G, Wifi drops to zero...
Click to expand...
Click to collapse
i am relived that there is no 3g signal drop
the wifi part is a bit depressing but i can manage without wifi...(but hope they fix it somehow)
@JonathonDesmond i think you got a defective unit try returning it for a new piece
& also tell us if the case helped

kartkk said:
i am relived that there is no 3g signal drop
the wifi part is a bit depressing but i can manage without wifi...(but hope they fix it somehow)
You will never hold the phone like I did when using the phone normally. I pressed some buttons with my nose
Click to expand...
Click to collapse

kartkk said:
You will never hold the phone like I did when using the phone normally. I pressed some buttons with my nose
Click to expand...
Click to collapse
lol
but i hope htc does something like give replacement battery covers which fix the issue..because that is the only hardware defect that people are exaggerating about..

Ok, a few tests, as long as I still have it:
Portrait mode:
No issues in normal one- or two-handed operation.
As soon as something, e. g. my hand, covers the top plastic part at the back the wifi signal goes from all bars down to the dot, or disconnects entirely. I'm not so sure about the mobile signal, some of the time it drops to about half the bars it's had before, but with a considerable delay, and it's a bit erratic at the best of times, so it might just as well be other (environmental) causes.
Landscape:
I really only do this two-handed, with the left hand holding the phone, fingers bunched behind it, thumb in front, covering the HTC logo and first few mm of the screen; the right hand operates and/or stabilizes the phone.
This instantly kills the wifi stone cold dead. 3G actually stayed the same or got better(!)
To sum up: wifi is badly affected to the point of uselessness, 3G doesn't seem to be.

hmm..
can you try the wifi again in landscape? this time without touching the aluminum part of the phone?
(dont cover the aluminum part with your hand or any other item)

kartkk said:
can you try the wifi again in landscape? this time without touching the aluminum part of the phone?
Click to expand...
Click to collapse
Actually, I don't see how that would be possible? Covering the top plastic part without covering anything else, I mean. I tried a few contortions and nearly dropped it.
Care to elaborate?

it is a bit tricky i know (dont drop your phone trying lol)
how about putting on top of two books?(such that the books only touch the plastic )
i just want to know if it is the metal chassis which is causing this problem

Good thinking!
Desire S propped up on two stacks of books so that nothing touches the alu parts: all bars. (It did drop one bar from time to time, but that's just normal fluctuations, whereas putting it down on a desk or something reliably takes it down a notch.)

please people contact htc

mariu$ said:
please people contact htc
Click to expand...
Click to collapse
Why? We arent't their QA department and I've no hopes of getting more than ... err ... yes, "You're holding it wrong." in soothing customer rep speak. Raising awareness of the issue is the best one can do, IMHO - once the tech mainstream press picks this up there's at least a chance of a fix. (That is, if one is actually possible, it might be a concession to the design.)

fallenguru said:
Why? We arent't their QA department and I've no hopes of getting more than ... err ... yes, "You're holding it wrong." in soothing customer rep speak. Raising awareness of the issue is the best one can do, IMHO - once the tech mainstream press picks this up there's at least a chance of a fix. (That is, if one is actually possible, it might be a concession to the design.)
Click to expand...
Click to collapse
i'm in contact whit the HTC Dutch support desk. After a view mails whit the 1st line of support they send me to the technical support.
It looks like that they are doing there job.

i tried and tried and tried again... i couldnt find any sings of the grip of death!!

fallenguru said:
Good thinking!
Desire S propped up on two stacks of books so that nothing touches the alu parts: all bars. (It did drop one bar from time to time, but that's just normal fluctuations, whereas putting it down on a desk or something reliably takes it down a notch.)
Click to expand...
Click to collapse
just as i thought it is the metal chasis....
i have heard that wifi has problems passing through metal...
if this really is the reason then i think nothing much can be done ...
can someone else also verify this?

just got phone and wifi definitely drops when held landscape

First Day/ G2x

Received my G2x yesterday. Date of Mfg: 04/01/2011
Action Items:
Full Drain
Factory Reset with unit plugged in the wall charger.
Full Recharge. Took about 35 - 40 minutes.
Items Noticed:
Screen bleed. Top two corners only. Is quite noticeable.
4G and Wifi Icon showing at the same time when accessing the Market or My Account. Force closing the apps removes the 4G icons.
GPS signal is able to lock in within seconds. Accuracy is off by about 900 - 1500 meters.
Pairing phone to my car's HFL was a snap without issues. Also, the phone was able to notify me of an incoming call, during a call. Something my G1 wasn't able to do.
Unlocking the phone goes straight to the lock screen instead of flashing the last screen used.
Phone speed is incredible.
Syncing with Gmail's contacts and calendar was fast and easy.
Battery Life is worse than the G1. 8:30AM unplugged and now at 6:50PM it's at 6%. The G1 would last until the next morning before going under 10% with BT always on. Although I'm using the G2x much more than the G1 with internet and email. Also since it's the first day exploring it more and showing it off to co-workers. Will get a better feel after tomorrow. Everyone I showed it to liked it. Although 85% of my co-workers are iphone users and some started saying it looks just like the iphone but probably doesn't work as well. So I said no it doesn't look like the phone, because if it did I wouldn't have bought it. I also gave them the biz on phone functionality to finally shut them up.
Portable Wifi Hotspot works as advertised. Both my laptops (a year old one and 5yr old one both connected quickly and internet speed was comparable to my RR cable speed.
Did not try USB tethering because didn't want to incur additional charges. If I did try will Tmo auto-detects it and auto charges my account?
Tried the alternate battery drain fix (hidden menu) and had to revert because that method caused me to completely lose my radio signal.
Call quality is excellent and sound is loud and clear.
Reception signal is comparable to my G1.
Screen is still good under sunlight.
Build and design is excellent. Many praises there. Easy to clean the fingerprints off on both the front and back side.
Speaker phone quality is great.
Google voice and swype was great. The iphone crowd began to disperse after those two demonstrations.
No random reboots, freezing. Left the phone in charged to the wall unit all night last night and the phone was still on in the morning. No issues there.
HDMI cable should arrive shortly, so will give that a shot later. So far the only real issues/concerns are battery life and the screen bleed. I will try some battery conditioning and hope that helps. I plan on calling Tmo tomorrow on the screen bleed. I'm hopeful that email signature and 4G/Wifi thing and maybe the battery too will be worked out in future software updates. So the only real issue with this phone is the screen bleed.
I'm debating on whether or not return if it's the only issue. I understand the argument that a $500.00 phone should be mfg perfectly, but hey Tmo loyalty sold this phone to me brand new for $83 and that's after taxes so...not sure but will give them a call and see what happens.

Yep, sounds about right.

mikett26 said:
Received my G2x yesterday. Date of Mfg: 04/01/2011
Action Items:
Full Drain
Factory Reset with unit plugged in the wall charger.
Full Recharge. Took about 35 - 40 minutes.
Items Noticed:
Screen bleed. Top two corners only. Is quite noticeable.
4G and Wifi Icon showing at the same time when accessing the Market or My Account. Force closing the apps removes the 4G icons.
GPS signal is able to lock in within seconds. Accuracy is off by about 900 - 1500 meters.
Pairing phone to my car's HFL was a snap without issues. Also, the phone was able to notify me of an incoming call, during a call. Something my G1 wasn't able to do.
Unlocking the phone goes straight to the lock screen instead of flashing the last screen used.
Phone speed is incredible.
Syncing with Gmail's contacts and calendar was fast and easy.
Battery Life is worse than the G1. 8:30AM unplugged and now at 6:50PM it's at 6%. The G1 would last until the next morning before going under 10% with BT always on. Although I'm using the G2x much more than the G1 with internet and email. Also since it's the first day exploring it more and showing it off to co-workers. Will get a better feel after tomorrow. Everyone I showed it to liked it. Although 85% of my co-workers are iphone users and some started saying it looks just like the iphone but probably doesn't work as well. So I said no it doesn't look like the phone, because if it did I wouldn't have bought it. I also gave them the biz on phone functionality to finally shut them up.
Portable Wifi Hotspot works as advertised. Both my laptops (a year old one and 5yr old one both connected quickly and internet speed was comparable to my RR cable speed.
Did not try USB tethering because didn't want to incur additional charges. If I did try will Tmo auto-detects it and auto charges my account?
Tried the alternate battery drain fix (hidden menu) and had to revert because that method caused me to completely lose my radio signal.
Call quality is excellent and sound is loud and clear.
Reception signal is comparable to my G1.
Screen is still good under sunlight.
Build and design is excellent. Many praises there. Easy to clean the fingerprints off on both the front and back side.
Speaker phone quality is great.
Google voice and swype was great. The iphone crowd began to disperse after those two demonstrations.
No random reboots, freezing. Left the phone in charged to the wall unit all night last night and the phone was still on in the morning. No issues there.
HDMI cable should arrive shortly, so will give that a shot later. So far the only real issues/concerns are battery life and the screen bleed. I will try some battery conditioning and hope that helps. I plan on calling Tmo tomorrow on the screen bleed. I'm hopeful that email signature and 4G/Wifi thing and maybe the battery too will be worked out in future software updates. So the only real issue with this phone is the screen bleed.
I'm debating on whether or not return if it's the only issue. I understand the argument that a $500.00 phone should be mfg perfectly, but hey Tmo loyalty sold this phone to me brand new for $83 and that's after taxes so...not sure but will give them a call and see what happens.
Click to expand...
Click to collapse
Spot on review
Sent from my LG-P999 using XDA App

[Q] General Performance and Quality issues?

Was just wondering if any could give me some feedback on their experiences with this phone vs other carriers or VM phone models. In the little over a week I've owned it, it's horrible compared to my current AT&T phone service.
I wanted to know if it was a quality issue on the phone, or VM's network.
I've notice in Los Angeles area I almost always have 1-2 bars, often have x1 instead of 3G. I also can be stopped at a major intersection in my car and the bar goes from full 3G to no bars and 1x, then spikes back up to full, then says no service. Even when I have a full bar and 3G I get like 150kpbs using speedtest.net sometimes.
Youtube video even in low quality stutters often, in HQ it's pointless.
I've also noticed the GPS lock times are sporadic but yet a utility shows the phone has a lock on 7+ satellites, but reports only about 100ft accuracy.
Sometimes when the screen comes on it flickers for a split second.
I was also told that the phone's radio only uses the 1900Mhz bands, does anyone know if we could get 800Mhz support once we get ROM development for it?
Has anyone noticed similar issues?
Best Buy just got 8 more in stock I'm going to swap it, but wanted to have some reference before the 30 days are up. No stores have a activated VM phone that I can compare service to.
I really want to update my phone and if I can save my money from AT&T. But need something at least somewhat reliable and consistent.
Thanks,
-Lich

Hey man, I'm in southern Indiana, so I can't really say much about your service area, but mine is great. usually 3/4 bars, with 3g speeds faster than my wifi. If your device is wonky like that, where it keeps jumping from no bars to full bars, then maybe its something with the phone itself. as far as 1x data, that's the network. I'm using an optimus v, rooted running cyanogenmod7, and I have excellent battery life and performance, so if you are going to switch to a different VM phone, I recommend that.

I have had absolutely no problems with this phone that aren't software related. There are quite a few Lemons out there and it seems only people on these forums are getting lemons!
I have software version 039 (Not sure that matters)
My signal strength sitting right here in my house is -64dBm with no tower in sight, full bars. I traveled from Upstate NY to Tucson, AZ on multiple flights with multiple layovers last week with this phone and I had absolutely no problems including getting in flight WiFi.
My Triumph is everything I could've hoped for after selling my iPhone 3GS to get the Triumph.
The screen is large and beautiful with absolutely amazing colors. The screen is responsive (after taking the thick 2nd screen protector off) and nearly as good as the iPhone's screen responsiveness. Phone feels good in my hand with a nice coating on the outside. The camera is absolutely amazing. I have taken beginner SLR quality photos with it, and when focusing you can even get quite a bit of bokeh added. The 720p camera is great, though it's jumpy in low light and I really don't like that it doesn't have video focusing. Battery life will take me through an entire day of normal use.
Any problems I have had, are software related and should be able to be easily fixed. GPS Locks beautifully to 3ft accuracy in under 30 seconds with the GPS Test app, but this cannot be said for Google Maps or Navigation. I think Google has a driver problem in their software which should be easily fixed with a new update to the Maps application. The Triumph does become unresponsive for a few seconds at times, but it's no big deal to me, again that should just be a software problem.
One other major problem I have that I KNOW is software related is that the headphone volume is WAY too low. If you make a phone call while listening to music, the volume will jump up to a normal level. Without making a phone call I have to turn my cars radio up to about 8/10 just to be at a normal level, if I make a phone call I can leave it on about 3/10.
For $300 and $25/month, you cannot beat this phone in any way.

On mt phone I can see little horizontal lines.does any one else see them?

My experience:
WiFi takes a while to turn on when I wake the phone. Streaming video is a bit choppy, and downloading the videos only reduces the choppiness by a little bit. I dont have the flickering issue, and to the best of my knowledge, gps works well. Keeps up with games like my bro's Droid X. Snappier than my friends Samsung Galaxy S. Sometimes the soft buttons require a second press to initiate. Overall I'm happy with it, but will be better when CM is installed.
Sent from my MOTWX435KT using Tapatalk

My experience is that gps works just fine the phone is fast, the signal in seattle area is only good downtown anywhere els and it sucks. I searched for towers in my area and sprint has very few towers I get 1 maybe 2 bars max signal at home mostly 0 bars but can still make calls.
wifi works great and when I have a good signal 3g works great but the lack of signal in most places is what sucks my battery down.
Sprint just needs to improve its coverage

bugs i've come across :
widgets resize after holding your phone in landscape mode
wifi can't connect to a router and will keep re-trying, causing the phone to reboot
random reboots
back button will stop working, while other buttons work
light leakage between soft buttons and case
i went from 038 to 039 software and haven't noticed anything yet. i always had a good gps lock on 038 but had horrible reception, 039 doesn't seem to improve that

Faster then my daughters galaxy s , 038,sometimes the back button takes a few times to act like a back button, but over all I'm very happy with it.
Sent from my MOTWX435KT

I came from the Intercept, and so far the Triumph is heads and shoulders above that even though it has a few minor bugs. Most of the stuff works great, my gps is fine, my signal is actually better than my Intercept, and I don't have any screen flickering.
I do have a small amount of light leakage (not a big deal to me) and sometimes my widgets resize, but all in all it's been great for me.

I came from using the Droid X and let me tell you that this phone reminds me of it so much. The only thing that i dobt like is that the battery is a little lacking compared to the X. An im just waiting for a custom rom to come out for this. I was running liberty 2.0.1 on the x and i would love to see something similar.
Sent from my MOTWX435KT using XDA App

Other than the atrocious performance of the battery.......Horrible gps performance which much like my wife works whenever it feels like it. The 3g speeds are an absolute joke also. So far i'm not all that impressed with this phone. I hope that it can be solved via software and that these are not hardware issues. It's my second one....the first one had power issues.

No problems either with _38, had it since 7/14.
Signal is about 5dB weaker v. an OV in the same location, however I have seen several people report making/receiving calls fine w/no bars as well as SMS. The areas that I usually frequent, I have 1-2 "bars"(no a good sig str indicator), 3G no problem.
...and I second the app problem causing thing to f'up. I read an article the other month that the VAST majority of Android phone problems usually end up being some app interfereing with functionality. e.g. I had sudden batt drain problems, so I checked batt useage and found Star Chart(FAOD that day) was using 80% of batt, so I killed it problem solved(in that case).
[EDIT]
3G speeds: VMUSA problem, mine are as craptacular on the MT as they were on the OV, i.e. usually about 56k dialup rates.
[/EDIT]

Well here's an update.
I just got back from BB and exchanged the 1st Triumph with another. It's funny the manufacture date on this one is newer but it has the 38 firmware and my old one had 39 go figure that out. Anyway so far the performance seem just as bad, but the screen doesn't flicker on power on.
Maybe I just have the worst luck and need to try a 3rd one. I really love this phone and want to use it and VM it's so cheap. I'm going to try this one for a few days and cross my fingers my house just has extra crappy reception.
I also bought a Optimus V just to compare the signal network speed as a reference, I haven't swapped to that one. I turned it on non activated and it shows 1 bar signal also. I'll be curious if it goes up once it's offically on the network. I really would like the bigger screen and flash support though from the Triumph.
Maybe I like in the wrong state and should move where you guys live..lol
Thanks for the feedback.
-Lich

Common issues for me now are connectivity, battery drain, and light leaking from the bottom right corner. I'm going to swap mine out before the 30 days are up

mr2011 said:
Common issues for me now are connectivity, battery drain, and light leaking from the bottom right corner. I'm going to swap mine out before the 30 days are up
Click to expand...
Click to collapse
yea i think everyone pretty much has all those problems. if you exchange it you will probably get the same problems or worse. hopefully a new batch will have been released by then

I own both the Triumph and the Optimus V. Reception seems a touch better with this one in known trouble spots around town here. Where the Optimus might lose connection, the Triumph retains it, if barely.

I am having issues with a greenish yellow blob in the middle of the camera. It is reducible within some combination of the setting, but in some instances it is still there. Is this a common issue, or are there MTs which do not exhibit this? The reason I ask, is that I am weighing wether to swap my MT out for another.
I also have intermittent lock screen 'flicker', but from what I have read, it seems to be fairly common. I dont see it often within normal use, but if I repeatedly hit the power button, it becomes visible.
Connectivity does however seem to be stable when I have been using it (both wifi and cdma). Even in cases where there are low bars, I seem to have a decent connection for text/voice.

Has anyone else's battery life gotten more and more horrible by the day? It seems like mine is getting worse as each day passes. The first day I got my Triumph I had some heavy use on it getting all my apps installed and configured and it lasted almost a day and a half for some time on a single charge, now 2 weeks later im having to plug it in maybe twice daily for quick charges.

So the flickering screen issue... Major defect? Or can we count on a solution when custom ROMs become available?
I'm on my 4th Triumph now, and at this point, Best Buy is probably going to ban me from making returns if I go back very much more with this crap..

mr2011 said:
Has anyone else's battery life gotten more and more horrible by the day? It seems like mine is getting worse as each day passes. The first day I got my Triumph I had some heavy use on it getting all my apps installed and configured and it lasted almost a day and a half for some time on a single charge, now 2 weeks later im having to plug it in maybe twice daily for quick charges.
Click to expand...
Click to collapse
Try calibrating the battery with charge cycles. Might help. Or maybe it is an app you installed?
Sent from my LG Optimus V running Sense 3.0

self reseting and self switching off

Hi, this is a topic already solved. I think it might help you.
In 5% of problems it freezes, 75% i switched off, 20% resets. I install different kind of ROMs, clear cache, data etc etc. I noticed, that problem happen usually if my s2 is in "move", when I put it down on something or keep it in pocket while walking, driving a car. I also suspect it has something to do with data transmission and switching GSM towers. I disassemble it and solid once again battery connector to mainboard - did not helped.
But I was close... solution was the battery connector springs sometimes hangs and block it self so it did not had connection to battery. All is needed to do is to band it a little bit, so it will not block anymore. I do not know if this is a manufacture problem or not, I guess there are not so many hanging and freezing i9105p. Good luck!
p.s. additionaly i blocked battery with small paper sheed so it has no chance to move - 5 days without problems