Can't reboot and can't install apps - OnePlus 8 Questions & Answers

This is the first device I haven't rooted in about a decade. No modifications whatsoever. So it's weird to me that I'm having significant issues with the stock experience.
I noticed a few weeks back when I tried to restart it, it loops twice on the 1+ screen then goes to recovery. It won't reboot from there. I believe I needed to shut it down then turn it on.
I was planning on troubleshooting when I had a chance but now it won't install or update apps from play store.
The obvious potential fix is a factory reset but tbh I'm a little anxious about boot loops or other issues.
Has anyone else experienced this?

You do any major firmware updates?
Factory reset if so.
Otherwise clear the system cache.
Factory reset if that fails.
It's fixing to crash and burn.
Maybe a 3rd party app that caused this. It may be a bad firmware flash and/or hardware failure if the factory reset fails to fix it.
Stock Androids should be very stable.
May also be a virus or rootkit. Never ignore abnormal behavior. If no cause can be found suspect malware and factory reset.
It's rare but it can happen.

Related

[Q] Not even factory images help

Hey guys. I've been around since the OG Droid, and I've never posted because I've been able to find the information by searching usually. But now I have a problem that I haven't been able to solve, and I was hoping someone could puzzle it out.
Right now I have a Nexus 5. I got it at launch and it's been perfect, with none of the issues others have had that required RMA. I unlocked the bootloader when I got it and loaded TWRP and rooted, but left it stock beyond that. About a week or so ago, I rebooted into recovery. While I was there, out of habit, I cleared cache and Dalvik. The thing is, it took 5-10 minutes to clear, and during that time I remembered that i had ART enabled. Now, I know others have had trouble with TWRP messing them up on a wipe, but this is where it gets interesting.
I rebooted when TWRP finished wiping. The boot animation spins the balls in once, then on the second time, there is color bleed forming a line across screen on the top and bottom of the boot animation. Again it spins, and it's fine, and then it does it again. Every second spin of the boot animation.
Eventually it booted in and I used the phone. An hour later, I got some force closes, it locked up, and then it rebooted into a bootloop. With the boot animation bleeding every second spin. When I got sick of that, I started trying to fix it by flashing factory images, locking and unlocking bootloader, fastboot erasing cache, userdata and system, fastboot formatting cache, userdata and system, trying TWRP again and wiping, trying CWM and wiping, wiping in stock recovery, anything and everything. I don't know how this is lasting past flashing factory images after an erase or a format, but every time I try to boot my Nexus 5, it either gets caught in a bootloop with varying amounts of boot animation graphics glitches, or it boots into Android and then after I spend a few hours setting up again, it will randomly hit me with graphical glitches in the OS or reboot, and then I'm stuck in the exact same boot loop.
Does anyone have any ideas that I haven't tried? I've done all of these multiple times, checked MD5's and SHA's, used different downloads of factory images, applied or not applied the update to 4.4.1, and nothing seems to work. Sometimes it's right away, sometimes it takes hours or even a day, but eventually I end up with force closes and a boot loop with bleeding graphics.
Thanks in advance for any possible help. I'll sit here quietly and wait for someone to tell me to just flash the factory image.
Kal5el said:
Hey guys. I've been around since the OG Droid, and I've never posted because I've been able to find the information by searching usually. But now I have a problem that I haven't been able to solve, and I was hoping someone could puzzle it out.
Right now I have a Nexus 5. I got it at launch and it's been perfect, with none of the issues others have had that required RMA. I unlocked the bootloader when I got it and loaded TWRP and rooted, but left it stock beyond that. About a week or so ago, I rebooted into recovery. While I was there, out of habit, I cleared cache and Dalvik. The thing is, it took 5-10 minutes to clear, and during that time I remembered that i had ART enabled. Now, I know others have had trouble with TWRP messing them up on a wipe, but this is where it gets interesting.
I rebooted when TWRP finished wiping. The boot animation spins the balls in once, then on the second time, there is color bleed forming a line across screen on the top and bottom of the boot animation. Again it spins, and it's fine, and then it does it again. Every second spin of the boot animation.
Eventually it booted in and I used the phone. An hour later, I got some force closes, it locked up, and then it rebooted into a bootloop. With the boot animation bleeding every second spin. When I got sick of that, I started trying to fix it by flashing factory images, locking and unlocking bootloader, fastboot erasing cache, userdata and system, fastboot formatting cache, userdata and system, trying TWRP again and wiping, trying CWM and wiping, wiping in stock recovery, anything and everything. I don't know how this is lasting past flashing factory images after an erase or a format, but every time I try to boot my Nexus 5, it either gets caught in a bootloop with varying amounts of boot animation graphics glitches, or it boots into Android and then after I spend a few hours setting up again, it will randomly hit me with graphical glitches in the OS or reboot, and then I'm stuck in the exact same boot loop.
Does anyone have any ideas that I haven't tried? I've done all of these multiple times, checked MD5's and SHA's, used different downloads of factory images, applied or not applied the update to 4.4.1, and nothing seems to work. Sometimes it's right away, sometimes it takes hours or even a day, but eventually I end up with force closes and a boot loop with bleeding graphics.
Thanks in advance for any possible help. I'll sit here quietly and wait for someone to tell me to just flash the factory image.
Click to expand...
Click to collapse
What kind of FC's? Random apps you have on your phone or specific apps? Also, do you have any kinds of system mods or complete stock? Do the weird graphical glitches on the bootanimation happen on the boot right after you flash the factory images? Or subsequent boots after the OS graphical glitches start?
As for right now, try running a factory image without installing anything apart from apps that come stock (don't install anything from the Play Store). If you can't live without some apps, try keeping them to the top 100 downloaded apps (ie. ones that have huge userbases and most definitely do not cause system issues).
Reason I say this is because the only three reasons I can think of are 1) app you have installed doesn't play nicely with stock Kitkat 2) something borked your EFS partition 3) your GPU is screwed.
thattypicalnerd said:
What kind of FC's? Random apps you have on your phone or specific apps? Also, do you have any kinds of system mods or complete stock? Do the weird graphical glitches on the bootanimation happen on the boot right after you flash the factory images? Or subsequent boots after the OS graphical glitches start?
As for right now, try running a factory image without installing anything apart from apps that come stock (don't install anything from the Play Store). If you can't live without some apps, try keeping them to the top 100 downloaded apps (ie. ones that have huge userbases and most definitely do not cause system issues).
Click to expand...
Click to collapse
Thanks for the reply.
The force closes are Google Search, or other Google stuff. I had the build.prop edited for 400 LCD density before this all started, but I haven't changed it back on subsequent flashes. So it is completely stock, not even rooted, and sometimes not even a custom recovery. 100% stock. The glitches happen on a clean flash from factory images, immediately on first boot. They get worse on subsequent boots after OS glitches start. In terms of what they look like, they are red or blue or white. Never other colors. On boot, they form dash lines bordering the boot animation. On the OS, they form lines above the default Google folder or vertical or horizontal lines mostly.
I've tried running just factory image with nothing installed except stock. I get the same results. Either I get glitches and force closes followed by a reboot right away, or it starts within a few hours of booting. If it reboots and gets back to OS without boot looping, the glitches in OS will be worse, and it will reboot into boot loops within a few minutes.
I still have my GNex, so I can afford to keep this phone stock until I resolve this. But it is basically unusable, and I don't want to RMA since I seem to have gotten one of the good ones, you know? This has to be a software problem, possibly a partition problem caused by TWRP. I was paying close attention to Metal_Head's thread, but he resolved his problems by wiping in TWRP, and that hasn't worked for me.
Kal5el said:
Thanks for the reply.
The force closes are Google Search, or other Google stuff. I had the build.prop edited for 400 LCD density before this all started, but I haven't changed it back on subsequent flashes. So it is completely stock, not even rooted, and sometimes not even a custom recovery. 100% stock. The glitches happen on a clean flash from factory images, immediately on first boot. They get worse on subsequent boots after OS glitches start. In terms of what they look like, they are red or blue or white. Never other colors. On boot, they form dash lines bordering the boot animation. On the OS, they form lines above the default Google folder or vertical or horizontal lines mostly.
I've tried running just factory image with nothing installed except stock. I get the same results. Either I get glitches and force closes followed by a reboot right away, or it starts within a few hours of booting. If it reboots and gets back to OS without boot looping, the glitches in OS will be worse, and it will reboot into boot loops within a few minutes.
I still have my GNex, so I can afford to keep this phone stock until I resolve this. But it is basically unusable, and I don't want to RMA since I seem to have gotten one of the good ones, you know? This has to be a software problem, possibly a partition problem caused by TWRP. I was paying close attention to Metal_Head's thread, but he resolved his problems by wiping in TWRP, and that hasn't worked for me.
Click to expand...
Click to collapse
"One of the good ones"? You clearly don't have "one of the good ones".
I think this doesn't have anything to do with anything you might have done wrong, I think the phone needs to be RMA...can you relock it?
Kal5el said:
Thanks for the reply.
The force closes are Google Search, or other Google stuff. I had the build.prop edited for 400 LCD density before this all started, but I haven't changed it back on subsequent flashes. So it is completely stock, not even rooted, and sometimes not even a custom recovery. 100% stock. The glitches happen on a clean flash from factory images, immediately on first boot. They get worse on subsequent boots after OS glitches start. In terms of what they look like, they are red or blue or white. Never other colors. On boot, they form dash lines bordering the boot animation. On the OS, they form lines above the default Google folder or vertical or horizontal lines mostly.
I've tried running just factory image with nothing installed except stock. I get the same results. Either I get glitches and force closes followed by a reboot right away, or it starts within a few hours of booting. If it reboots and gets back to OS without boot looping, the glitches in OS will be worse, and it will reboot into boot loops within a few minutes.
I still have my GNex, so I can afford to keep this phone stock until I resolve this. But it is basically unusable, and I don't want to RMA since I seem to have gotten one of the good ones, you know? This has to be a software problem, possibly a partition problem caused by TWRP. I was paying close attention to Metal_Head's thread, but he resolved his problems by wiping in TWRP, and that hasn't worked for me.
Click to expand...
Click to collapse
HIGHLY doubt its a software issue at this point. Considering your phone is completely stock, the crashes are unrelated to the phone app, that takes out app interference/EFS issues. Also, considering it happens on first boot, 99.99% sure it's hardware. Relock and send it back to Google. If you really want to, try CWM and see if that does anything, but I doubt it. In my experience, CWM causes more trouble than TWRP. Computers are complex little devices, it could be a bad CPU that has a small sector of the transistors not working or something like that. Bad RAM even?
So you guys think it's a hardware issue? It's possible, I guess. But it started after TWRP messed up on wiping Dalvik, so I figured it was a partition problem. I can relock it, I'll just have to reset the tamper flag. Was really hoping this was a fixable software problem.
I think you don't have the latest TWRP, which causes some issues on cache partition, and takes ages to wipe
2.6.3.4 is the latest
I'm running 2.6.3.4 TWRP. Thanks for the suggestion though.
Okay, just posting the solution in case this happens to anyone else. Wiping in stock recovery, CWM, or TWRP didn't work. Fastboot erase, fastboot format, and fastboot oem lock/unlock didn't work. Factory images didn't work, with multiple downloads and md5 checking. What ended up somehow fixing it after trying everything I could think of was pretty simple.
In the Android OS, in settings, under backup and reset, I clicked reset. That's it. So far, graphical glitches gone. It's been almost 2 days, far longer than it's gone without a bootloop since it started these shenanigans.
No idea why recovery and fastboot and all that business didn't work. Just posting the solution for those who come after.
Funny thing is the reset in android settings uses recovery
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I know, I can't figure it out. It rebooted into recovery exactly like I had done before, and I watched the robot's polygon spin exactly like I had done 20 times. I can't explain why it worked.
Same thing that happened to me. What I finally got done to resolve it was:
1) Completely wiped the device and I mean all partitions so there is no OS and no internal files
2) Get the refresh zip file from Google to flash the device back to stock 4.4 while in the bootloader
3) Boot up, skip the setup, place CM11 files on the phone, then turn it off, reboot to bootloader
4) Flash CWM with fastboot
5) Boot to recovery
6) Do a factory reset
7) Wipe cache
8) Install CM11 & gapps
9) Wipe cache again
10) Reboot
So far for me no more issues. I did the same steps as you when mine started acting up. Now cache wipes super fast as expected no more reboots.
Sent from my Nexus 5 using xda app-developers app
I was wrong. The reset fixed it for 2 days or so, then it started showing the same problems. Graphical glitches and rebooting. I'm RMAing it. This thread can be ignored from now on. Further discussion of this particular problem can go in ssconceptz's thread linked below.
http://forum.xda-developers.com/showthread.php?t=2547863
That sucks. Mine works great now. I'll remove the first method.
Sent from my Nexus 5 using xda app-developers app
---------- Post added at 11:41 PM ---------- Previous post was at 11:41 PM ----------
Maybe you could try the method I show before RMA?
Sent from my Nexus 5 using xda app-developers app

Stuck in the bootloop :(

I noticed One+ was a bit slow so I decided first to switch from power save to balanced and it was still going slow so I decided to do a reboot. After the reboot the phone got stuck at the boot animation. I can get into recovery tried a factory reset didnt help. Im wondering if i try flashing the OS if that would work. Plus what would be the best way to do so.
What ROM, Kernel are you using?
Switching from Power Save to Balanced shouldn't cause your phone to be stuck in a boot loop. Something else caused it.
Everything is stock, it was really weird I was considering maybe using adb to flash a stock img (although i have little experience doing that). I tried rebooting again to potentially start this process (this is after a good 5 or 6 reboots and a factory reset) and it started up to the welcome screen. Another side issue it seems like the factory resets for this device only wipe the apps + user data. I know if I was rooted i wouldnt expect the media to be wiped but its stock with the stock rom. I bought it off ebay and when i went to load my stuff i did a factory reset and noticed the previous owners data including call/text logs and contacts were all on the device
mrfantastic said:
Everything is stock, it was really weird I was considering maybe using adb to flash a stock img (although i have little experience doing that). I tried rebooting again to potentially start this process (this is after a good 5 or 6 reboots and a factory reset) and it started up to the welcome screen. Another side issue it seems like the factory resets for this device only wipe the apps + user data. I know if I was rooted i wouldnt expect the media to be wiped but its stock with the stock rom. I bought it off ebay and when i went to load my stuff i did a factory reset and noticed the previous owners data including call/text logs and contacts were all on the device
Click to expand...
Click to collapse
If you were to flash a stock image, it would be done in fastboot mode and not adb mode. So is your phone booting yet?
You can always adb sideload a custom ROM and flash that to get your phone to a bootable state again.
The phone booted up after a good 3 hours a factory reset and multiple reboots

Reboot loop after Lockscreen, flashing System didn't help, issue tied to data?

Running AOSP Exstended 8.1.0 while seemingly normal use (in actual fact data stopped working, so I reset the phone to solve that issue).
It then proceeded to reboot loop a few seconds after it gets to the lockscreen. I'm not sure if it's related to the data partition, but it seemed to be the culprit, since wiping caches from TWRP or re-flashing the system.
I did end up making a backup of said partition and then wiping it, but I'd like to recover everything from data if possible (maybe flash it back later and fix it somehow?).
Can anyone recommend any specific steps?
I've never encountered the particular issue of it rebooting only after the lockscreen (regular boot loops in my experience are the boot logo).
I haven't been able to find anything useful on google though I did find a lockscreen reboot case on XDA that was unsolved.
Thanks in advance!
It happened again today.
Does nobody have any similar experiences? Would anyone know if it's the phone itself causing this issue or would it be tied to the ROM?

Debugging J7 Prime Restart issue

Pardon for a long story but someone gave this Samsung J7 Prime(SM-G610F) to me with an issue "An Error Has Occurred While Updating The Device Software". So I gave Samsung Smart Switch a try sadly they removed the Initialize option and old version don't seam to do what it suppose to do so I wen to a traditional Odin flashing. I then look for a stock rom for the phone that I think is the right one. Started with android 6 MM region pakistan and flashing went well. I was able to use it for a good hour or two until I notice it restarted by it self, then it keeps doing it 10-20 seconds after booting up. I though its the firmware I'm using so I went and look for Oreo version this time I region india (I don't know if region matters). So I flashed it again and tested the device again. I'm still able to use it for a good while till it restarted again. I then keep testing it to see what may be causing the problem. I notice that when the WIFI is on it just crash the phone to reboot so as soon as the phone reboots I turned the wifi off and it didn't crash anymore. I then factory reset the phone cleared everything, wipe cache then installed benchmark tools first. Thing I notice is it crashes when Google Play store is trying to install or download something. I tested it a couple of times to see when it crash and it does crash when downloading or installing something. I was still able to install 3Dmark and run it with wifi off. It completed the test without crashing so it couldn't the processor issue. I then look for another rom and tried flashing it. This time I had issue with it failing at system.img even if I use recent rom that worked. I then keep trying till flashing TWRP worked and flashing the rest of the rom is fine again.
What bothers me is why doesn't it crash during the first couple of hours. I've search similar issues and they say it may have been and app issue. I've already disabled bunch of app but nothing changed. Run the phone in safe mode but this time instead of crashing and rebooting right away it freezes for a few seconds. I suspect if google play or something being an issue since I've tried disabling it and it didn't crash for a couple of hours. Looked for allot of related thread but none of them seam to solve my problem.
I suspect either its the rom that I'm using and it can only be fixed by using the original rom, or its having a memory issue but don't know how to pin point it. Anyone can suggest on how I can debug this? I'm used to debugging things in real time and my knowledge with android is a quite slim but as a programming understanding the errors won't be a problem. I hope.
Edit: Hmm. Does copying kernel log with TWRP work or the kernel logs get overwritten every time the phone reboots? Because I see the kernet logs but don't see anything failing except for something saying SHUTDOWN but I don't think thats it. :S
Still no reply. :S I think its /system dismounting it self while doing a write operation. but it doesn't trigger until a certain amount of time after the phone is flashed or factory reset. I have to go to recovery and mount system back but that only happens on marshmallow. over version it remounts it self after the random reboot. After factory reset I'm able to install COD mobile and play a couple of match. after a long while it just decides to reboot.
I also tried z3x and after reading PIT from phone OK. the phone just reboots and flashing completes without it doing any flashing.

Question Auto restart problem

Hi I once rooted my galaxy a12 but clean flashed it with stock rom but now the phone can randomly restart even when I'm using it, i tried wiping cache and did factory reset many times and even repeated flashing the stock rom but my phone still restart itself while using it. Can someone help please
I faced the same issue, I've solved freezing the cidmanager app.
There's some apps that read the system logs, maybe you can post them here when it happens. Maybe someone will understand.
Update:
After flashing about two week ago the stock rom with magisk, the phone start rebooting itself after the startup or a reboot; even after freezing the cidmanager app. I've finally solved the issue, don't ask how it's possible... but flashing this debloater https://forum.xda-developers.com/t/wizzrom-creator.4300953/ fix this issue. No more random reboots.

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